1 to 25 of 37 ITSM Jobs in Yorkshire

device security and modern workplace technologies Experience packaging, deploying and supporting enterprise applications Experience supporting device lifecycle and asset management processes Familiarity with IT Service Management processes and platforms such as ServiceNow Experience working within security and compliance frameworks such as ISO27001 and Cyber Essentials Strong troubleshooting and analytical skills ...

scripting and automation. Firewall configuration, VPNs and network security. Backup technologies and disaster recovery. Endpoint protection, cybersecurity and vulnerability management. ITIL principles and IT service management platforms. Experience supporting Operational Technology (OT) or manufacturing systems. Experience working within FMCG, food production or wider manufacturing environments. Relevant Microsoft, CompTIA, Cisco ...

Azure, Active Directory, Intune, MS Office, Win11, Mac OS, Malware, Security fundamentals (e.g. anti-virus, Phishing, IP Spoofing) Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA’s incident Management. Service Request Fulfilment ...

across applications, infrastructure, and different layers of the technology stack. Experience diagnosing incidents and resolving issues that affect service availability. An understanding of IT service management principles and ITIL terminology. Familiarity with containers and microservices architectures, including Docker. Experience extending, improving, or contributing to open-source software. Familiarity with automated ...

models. Establish clear ownership for incidents, service requests, problems, changes, knowledge, and service performance. Define end-to-end operational data flows across ServiceNow/ITSM platforms, CMDB, monitoring and event management tools, IAM platforms, endpoint management solutions, security platforms, cloud environments, and business applications. Design service integrations that improve automation ...

level, ideally across Microsoft 365 and IT Infrastructure. Strong understanding of ITIL, SLAs, Incident and Problem Management. Experience with ConnectWise, Autotask, ServiceNow or similar ITSM/PSA platforms. Confident managing demanding customers, escalations and high-priority incidents. Data-driven, commercially aware and passionate about delivering excellent customer service. The Opportunity ...

partners to account for delivery. Working knowledge of monitoring and observability tools (e.g. Dynatrace, Splunk, Grafana, ServiceNow ITOM). Experience with ServiceNow or comparable ITSM tooling as an operational user and leader. Working Conditions 24/7 rotating shift pattern, typically including: Day shifts Night shifts Weekends Bank Holidays ...

support level, supported by excellent troubleshooting skills. Strong knowledge and technical understanding of Microsoft 365 and general business IT systems. Experience using an IT service management tool such as ConnectWise, ServiceNow, Remedy or Autotask. Operational understanding of ITIL-aligned service environments, including SLAs, incident management, service request fulfilment and change ...

recurring service issues into practical, controlled improvement plans. Desirable OneStream and/or Oracle EPM certification. ITIL certification or equivalent experience applying IT service management practices. Knowledge of ERP and data integrations, including Oracle Fusion, Workday and/or SAP. Experience with service management and monitoring tools, automation, operational dashboards ...

cases. Experience with Rovo and emerging Atlassian AI capabilities. Experience with Atlassian Cloud migrations and enterprise-scale transformation programmes. Understanding of Agile, SDLC, ITSM and frameworks such as SAFe or ITIL. We all have our part to play: We're committed to our vision and demonstrate behaviours which ...

services or banking sector experience, which is highly desirable. Apply knowledge of technology platforms, cloud services, infrastructure, and enterprise applications. Demonstrate familiarity with IT service management and operational frameworks. Bring experience working within highly regulated environments. Hold relevant certifications such as Agile, Scrum Master, SAFe, PRINCE2, PMP, MSP, or equivalent. ...

Environment We're particularly interested in candidates with experience across: Microsoft Sentinel SentinelOne, including Endpoint and AI SIEM SIEM/EDR/XDR platforms ITSM and ticketing platforms such as ServiceNow Incident triage and investigation Ticket prioritisation and SLA management MITRE ATT&CK Windows and Linux TCP/ ...

supporting Windows and Microsoft 365/Azure, including Active Directory/Entra ID, Intune/Autopilot (or SCCM), Exchange Online and SharePoint Comfortable using ITSM tools and working to SLAs Nice to have: ITIL Foundation Full UK driving licence required Why this is worth a look You'll get genuine ...

services or banking sector experience, which is highly desirable. Demonstrate knowledge of technology platforms, cloud services, infrastructure, and enterprise applications. Show familiarity with IT service management and operational frameworks. Bring experience working within highly regulated environments. Hold relevant certifications such as Agile, Scrum Master, SAFe, PRINCE2, PMP, MSP, or equivalent ...

remediation advice clearly to customers and internal teams. Knowledge of Operational Technology (OT) Security: Understanding of OT environments and associated cyber security risks. IT Service Management Tool Experience: Experience with tools such as ServiceNow (SNOW) and Jira in a security operations enviroment. Our Package 10% on target annual bonus Access ...

leading 24/7 IT Operations, NOC or Command Centre environments Strong Major Incident Management experience ITIL 4 knowledge Experience with ServiceNow or similar ITSM platforms Strong supplier and stakeholder management skills Experience with monitoring/observability tools Confidence making high-pressure operational decisions Leeds – on-site 24/ ...

first-line support across a large user environment, covering: * Windows 11 & Microsoft 365 * Incident & request management * User access & account support * Hardware/asset management * ITSM Ticket management * First-line troubleshooting * ITIL v4/AZ-900/M365 Fundamentals advantageous * Previous IT Service Desk Experience will be favoured What you need ...

required at interview. What skills, knowledge and experience will you need? Proven experience delivering and leading ServiceNow solutions across multiple modules and applications, including ITSM, ITOM, SPM, Security Operations, HRSD, Service Portals, Workspaces, CMDB and integrations. Expert knowledge of cyber security and IT operations controls, with the ability to design ...

managers and business analysts to deliver enterprise wide ServiceNow solutions Certified ServiceNow System Administrator Certified Implementation Specialist in at least 3 product suites (particularity ITSM, ITOM, ITBM, SAM and HR) Certified in ITIL Foundation (v3 or v4) Strong expertise in scripting on the ServiceNow platform using JavaScript, CSS and Angular ...

continuous improvement, security, and customer-focused service delivery. We would love to hear from you if you have: Excellent understanding of IT Service Management (ITSM) principles and experience working withan ITSM platform/tools such asFreshService, ServiceNow, Jira Service Management, or equivalent ITIL Foundation (minimum),ITIL Practitioner/Intermediate/ ...

programme management and DevOps Evidence people management experience across a wide range of capability levels including local and remote teams Demonstrate capability in IT service management or service ownership across service, incidents, problems, change, release, risk and data Show evidence of large-scale or global technology transformation and service introduction ...

ownership of complex incidents, and guide junior analysts. You will troubleshoot across end-user technologies, manage incidents through resolution, and maintain clear updates in ITSM systems. The role emphasises customer-focused communication and proactive problem-solving within a busy service desk. You will mentor colleagues, contribute to knowledge articles ...

upgrades, patches, and version updates with minimal disruption Monitor platform performance, health, security, and user access controls Configuration & Optimization Configure core capabilities (e.g., AI, ITSM, CSM, Now Assist, EC/Portals, workflows, flows, catalog, ITOM, PA) Implement reusable, scalable components using out-of-the-box functionality Minimize customization and avoid ...

Manager – End User Computing to lead day-to-day IT service delivery, engage with business stakeholders, and coordinate supplier performance. You will own EUC ITSM processes, drive continual service improvement, manage dashboards in ServiceNow, and oversee hardware/software asset management and Intune policies. This is a permanent hybrid role ...

performance, and resilience of the user-based platforms such as Desktop/Laptop/Tablets and other devices as required. RESPONSIBILITIES Own and govern ITSM processes across the EUC environment in line with ITIL best practices, including Incident, Request, Change, Problem Management as well as Hardware & Software Asset Management. Oversee … problems) and supporting projects and improvements initiatives. The ideal candidate will have the following attributes... Excellent business engagement skills. Background in IT service management (ITSM) with experience of managing and improving ITSM processes. Experience of managing suppliers and supporting IT Service Desks and End User Computing teams. Experience on asset ...