1 to 25 of 38 ITSM Jobs in Yorkshire

the first point of contact for users and suppliers for all IT support queries and issues. Ensure that all Incidents and Service Requests are logged correctly in the IT Service Management Tool. Provide support for end user devices, OS, printers, peripherals, MS Office and bespoke applications and user connectivity Work closely with users and other IT support teams to ensure More ❯

Support Professional (ACSP) or Apple Certified Technical Coordinator (ACTC) are advantageous. Desired Skills: Experience with mobile device management (MDM) solutions for Apple devices. Knowledge of ITIL or other IT service management frameworks. Proficiency in Microsoft Office 365 (Outlook, Word, Excel, PowerPoint). Experience in supporting colleagues in both home and office settings, including resolving personal Wi-Fi and peripheral connectivity More ❯

IT/Computer Science or equivalent experience. 2+ years with DEX tools or endpoint management/automation (Nexthink, ZDX) 3+ years supporting enterprise IT environments. Strong knowledge of ITIL, ITSM (e.g., ServiceNow), DEX/Network monitoring tools (e.g., Nexthink, ZDX), Microsoft 365/Azure, UEM tools, and scripting (PowerShell, Bash, Python). Data analysis and reporting expertise; ability to identify More ❯

IT/Computer Science or equivalent experience. 2+ years with DEX tools or endpoint management/automation (Nexthink, ZDX) 3+ years supporting enterprise IT environments. Strong knowledge of ITIL, ITSM (e.g., ServiceNow), DEX/Network monitoring tools (e.g., Nexthink, ZDX), Microsoft 365/Azure, UEM tools, and scripting (PowerShell, Bash, Python). Data analysis and reporting expertise; ability to identify More ❯

IT/Computer Science or equivalent experience. 2+ years with DEX tools or endpoint management/automation (Nexthink, ZDX) 3+ years supporting enterprise IT environments. Strong knowledge of ITIL, ITSM (e.g., ServiceNow), DEX/Network monitoring tools (e.g., Nexthink, ZDX), Microsoft 365/Azure, UEM tools, and scripting (PowerShell, Bash, Python). Data analysis and reporting expertise; ability to identify More ❯

IT/Computer Science or equivalent experience. 2+ years with DEX tools or endpoint management/automation (Nexthink, ZDX) 3+ years supporting enterprise IT environments. Strong knowledge of ITIL, ITSM (e.g., ServiceNow), DEX/Network monitoring tools (e.g., Nexthink, ZDX), Microsoft 365/Azure, UEM tools, and scripting (PowerShell, Bash, Python). Data analysis and reporting expertise; ability to identify More ❯

RSAT, LeapWorks) Strong background in integration testing and API validation Experience with Microsoft Dynamics 365 Finance and Operations lifecycle Demonstrated ability to embed security and privacy by design Desirable: ITSM qualifications (ITIL Intermediate/Expert) Modern project management qualification (PRINCE2 Practitioner) Why This Role? Impact: Lead testing strategy for mission-critical systems Growth: Develop your leadership skills whilst advancing testing More ❯

Android, and Chrome OS Network & monitoring tools ManageEngine, VPN, Meraki, PRTG Alerting Mobile device management Sophos MDM or similar platforms Print management supporting and resolving common print solution issues ITSM platforms Jira Service Management or another recognised tool A little about Sofology Were home to DFS, Sofology, and The Sofa Delivery Company - three distinctive brands with a shared mission to More ❯

/11, macOS, Android, and Chrome OS Network & monitoring tools ManageEngine, VPN, Meraki, PRTG Alerting Mobile device management Sophos MDM or similar Print management supporting and resolving common issues ITSM platforms Jira Service Management or another recognised tool DFS Benefits A huge 30% colleague discount, plus 15% friends & family discount across our Group (DFS, Sofology, Dwell) Generous holiday allowance the More ❯

working in a Problem Management role within an ITIL-based Service Management environment. Knowledge of ITIL4 practices ITIL4 Foundation certification is desirable. Familiarity with ServiceNow Problem Management and other ITSM platforms. Strong analytical skills with the ability to interpret data, identify patterns, and produce actionable insights. Ability to collaborate effectively with technical teams, suppliers, and senior stakeholders. Experience supporting Major More ❯

policies. Share the responsibility for training, with a particular focus on IT skills development within the department. Carry out the role of MMPS, Product Owner for the Helix IT Service Management software. Be the bridge between technical and clinical when delivering IT solutions. Person Specification Skills & behaviours Essential A proven disposition for Service Roles, with a helpful and co-operative More ❯

quality software. The ideal candidate will have extensive ServiceNow experience within a major organisation. Key areas of the role: Leading the design, development, and deployment of ServiceNow solutions across ITSM, ITOM, HRSD, and CSM. Architecting scalable and secure ServiceNow implementations aligned with enterprise architecture. Developing complex workflows, business rules, client scripts, and UI policies using JavaScript and Flow Designer. Building More ❯

Great News! We are looking for: Degree qualified or equivalent experience in an IT-related field. Experience in system operation or application support in a live environment. Familiarity with ITSM tools such as ServiceNow. Working knowledge of monitoring tools (e.g. AppDynamics, CloudWatch). Experience writing and executing SQL scripts. Confident using command line interfaces and understanding system behaviour. Awareness of More ❯

is required this is a key aspect of the role! Previous experience in a 1st or 2nd line IT service desk role or a similar technical position. Experience with ITSM case management software. Knowledge of remote support tools for diagnostics and troubleshooting. Strong understanding of Windows 10, Office 365 Admin Centre, Active Directory, Windows Server, and Enterprise Networks. Familiarity with More ❯

Demonstrated ability to manage high-pressure incidents and communicate across technical and non-technical stakeholders. Experience in a shift-based or 24/7 operational support model. Proficiency in ITSM tools such as ServiceNow and Jira. Strong analytical, problem-solving, and decision-making skills. Desirable Skills/Experience Although not essential, the following skills are desired by the client: Experience More ❯

Experience with ITAM-supporting technologies such as CMDBs, auto-discovery tools, MDM, and SAM. Knowledge of Service Management processes and ITIL principles. At least 1 year of experience with ITSM tools, preferably ServiceNow. Ability to analyse and present accurate data to management for key business decisions. At Evri, we know we only grow if our people do too. Thats why More ❯

understanding of cloud platforms (Azure preferred). Knowledge of Infrastructure-as-Code (IaC), APIs, and automation tools. Familiarity with CI/CD pipelines, monitoring, and observability tools. Knowledge of ITSM, Agile, DevOps, and service-level objectives (SLOs) and indicators (SLIs). Excellent problem-solving skills and ability to work in complex, multi-supplier environments. Desirable: Bachelor's degree in Computer More ❯

will directly influence how technology supports services nationwide. IT Helpdesk Technician Responsibilities Deliver 1st line IT support both remotely and on-site Manage and resolve incidents via the IT Service Management platform Configure, deploy, and maintain laptops, desktops, and corporate devices Support Microsoft 365 suite including Teams, SharePoint, and Exchange Manage Active Directory and Microsoft Entra ID (formerly Azure AD More ❯

engineering, support, and operations teams to embed support models Building processes that improve long-term service health and user experience What we are looking for Strong experience with ServiceNow (ITSM, CMDB, Change/Release Management) Solid knowledge of Microsoft 365 (Exchange Online, SharePoint, Teams, Intune) Good understanding of ITIL v4 principles and service lifecycle Proven track record in service transition More ❯

line position for at least 2 years. Key Responsibilities: Providing support to internal staff via Service Desk portal & telephone. Accurate logging of incidents and service requests in the IT Service Management system. Diagnosing and resolving technical issues using remote support tools. Troubleshoot workstation, laptop, mobile phone, and printer issues. Providing clear communication on the status of requests to the requester. More ❯

are achieved and sustained. Conduct regular service review meetings with key stakeholders. As part of your service reviews and continual improvement, you will utilise your analytical skills from the ITSM data to identify, create and maintain service improvement plans Act as a point of escalation to manage and resolve service issues. Identify contract renewal opportunities and work with the sales More ❯

service impacts and compile high-quality reports. Required Skills & Qualifications: Proven leadership experience in an IT helpdesk or support team. Strong problem-solving, analytical, and communication skills. Experience with ITSM tools and CRM systems. Commitment to high-level customer service. More ❯

distribute Major Incident Communication during the major incident life cycle, until resolution and ensure progress on incidents is continually assessed, making appropriate interventions, directing and facilitating resolution activity Update ITSM toolset, capturing all updates and actions. Complete Major Incident Report, setup and run Post Incident Review meetings and ensure all problem records are logged and progressed with suppliers. Complete Monthly More ❯

Interpreting user stories and supporting development through to completion Implementing new functionality and solutions in ServiceNow Collaborating with developers, analysts, architects, and external UI experts Driving platform innovation across ITSM, Employee Centre, Cyber, Change, and Payments What We're Looking For To be considered, your CV should demonstrate: A proven track record at a senior level within ServiceNow development Experience More ❯

Interpreting user stories and supporting development through to completion Implementing new functionality and solutions in ServiceNow Collaborating with developers, analysts, architects, and external UI experts Driving platform innovation across ITSM, Employee Centre, Cyber, Change, and Payments What We're Looking For To be considered, your CV should demonstrate: A proven track record at a senior level within ServiceNow development Experience More ❯