1 to 25 of 30 ITSM Jobs in Yorkshire

across applications, infrastructure, and different layers of the technology stack. Experience diagnosing incidents and resolving issues that affect service availability. An understanding of IT service management principles and ITIL terminology. Familiarity with containers and microservices architectures, including Docker. Experience extending, improving, or contributing to open-source software. Familiarity with automated ...

planned operating budget. You will contribute to the definition of new products and services with the product teams. ABOUT YOUExperience in IT Service Management and operational activities, including service provider steering. Proven experience in collaborating within large-scale, complex, and multicultural enterprise environments. Service and customer experience oriented. Demonstrated expertise ...

Schneider Digital Strategy, policies, and rules What qualifications will make you successful 3+ years end user support experience in different platforms Experienced with ITSM tools and VIP user's support Microsoft certified professional SCCM, AD, McAfee, MS Outlook, Office 365, Service Now Needs to be continually learning the latest platforms ...

Assist with user onboarding, moves, and leavers processes. Maintain asset records, stock levels, and documentation. Log and manage incidents and service requests via an ITSM platform. Provide local support for IT projects, upgrades, and deployments. Escalate infrastructure, application, network, and security issues where appropriate. Required Experience Previous experience in IT ...

days in the office, remainder remote working Are you an experienced Major Incident Manager with a background in infrastructure, networks, disaster recovery and IT service management? We are seeking a skilled Major Incident Manager to lead the restoration of critical IT services across complex enterprise environments. You'll coordinate high ...

cases. Experience with Rovo and emerging Atlassian AI capabilities. Experience with Atlassian Cloud migrations and enterprise-scale transformation programmes. Understanding of Agile, SDLC, ITSM and frameworks such as SAFe or ITIL. We all have our part to play: We're committed to our vision and demonstrate behaviours which ...

event management, ensuring timely restoration, clear communication and effective root-cause resolution. Maintain operational controls, standards, runbooks and support models aligned with IT service management and engineering practices. Ensure cloud environments comply with security, risk, audit, data protection and regulatory requirements. Own and maintain vulnerability management processes to protect ...

vital role in strengthening service delivery, improving operational performance and enabling teams to deliver better outcomes. Working across Agile delivery, DevOps and IT service management, you will have the opportunity to take ownership of key processes, introduce smarter ways of working and help drive continuous improvement. You'll collaborate with … every month. Your future duties and responsibilities: In this role, you will play a central part in coordinating DevOps, Agile delivery and IT service management activities, helping teams deliver high-quality, reliable services. You will take ownership of operational processes, performance reporting and governance activities, ensuring delivery priorities, risks ...

supporting Windows and Microsoft 365/Azure, including Active Directory/Entra ID, Intune/Autopilot (or SCCM), Exchange Online and SharePoint Comfortable using ITSM tools and working to SLAs Nice to have: ITIL Foundation Full UK driving licence required Why this is worth a look You'll get genuine ...

ManagementDivision: Assessment & Qualifications DeliveryLocation: Manchester or Rotherham – HybridJob Level: IC20 (Specialist)This role aligns with positions typically advertised in the external market as IT Service Management Specialist, IT Service Delivery Analyst or IT Service Management AnalystAbout PearsonAt Pearson, we add life to a lifetime of learning so everyone can realise … fast-paced technology environment, managing competing priorities and collaborating with different teams to maintain reliable services. Essential Skills & ExperienceExperience working in IT Service Management, Service Delivery, Application Support or Technical Support. Practical experience investigating and resolving technical or operational service issues. Good understanding of ITIL practices and service management frameworks. ...

will provide approachable and effective technical support to staff and students. Your responsibilities will include: Managing and updating support tickets through the Halo ITSM service desk. Diagnosing and resolving hardware, software, account and connectivity issues. Escalating unresolved or more complex problems to the IT Services Delivery Manager. Producing clear technical ...

across areas such as supply chain, finance, retail or merchandising, and the operational implications of a legacy ERP environment. BURBERRY Good understanding of IT service management processes, including incident, request, change and release management. Strong organisational and coordination skills, with the ability to manage multiple tasks, deadlines and stakeholders simultaneously. ...

required at interview. What skills, knowledge and experience will you need? Proven experience delivering and leading ServiceNow solutions across multiple modules and applications, including ITSM, ITOM, SPM, Security Operations, HRSD, Service Portals, Workspaces, CMDB and integrations. Expert knowledge of cyber security and IT operations controls, with the ability to design ...

Management. Key requirements: Strong experience developing IT technical and solution architectures Experience producing enterprise/solution architecture documentation Strong knowledge of ITIL and IT service management Experience supporting IT infrastructure and end users Strong problem-solving and technical analysis skills Ability to work with stakeholders and IT teams to develop ...

Management. Key requirements: Strong experience developing IT technical and solution architectures Experience producing enterprise/solution architecture documentation Strong knowledge of ITIL and IT service management Experience supporting IT infrastructure and end users Strong problem-solving and technical analysis skills Ability to work with stakeholders and IT teams to develop ...

Senior Solutions Architect, you'll be responsible for: Portfolio Roadmaps Strategic Direction Architecture Leadership Solution Design Technical Debt Visibility Change Shaping Service Platforms ITSM Operational Capabilities Internal Productivity Platforms We'd love you to have: Significant Solution, Domain, Product or Enterprise Architecture experience. Experience shaping technology roadmaps and strategic change. ...

scale. Good understanding of the infrastructure and cloud services underpinning complex enterprise platforms, including performance, capacity, resilience and dependency considerations. Strong understanding of IT service management and operational disciplines, particularly incident, problem, change, release and event management, and how automation can improve those processes. Experience working with third-party managed ...

powered tools at scale. Architect and deploy enterprise-grade multi-agent AI systems for complex, multi-step workflows, integrating with ERP, CRM, and ITSM to automate high-value decisions end-to-end. Design internal AI tools and agents (e.g., AI Finance Bot, domain-specific LLM applications) and lead the roadmap ...

across multiple functions, service operations, and engineering execution, ensuring scalable, automated, and user-centric service experiences across IT, workplace and functional domains. While IT Service Management is growing in maturity the role will also lead the stand up and operationalisation of service management capabilities for Facilities & Finance. This position reports … essential requirements of the job include: Minimum of 5 years of hands-on experience as Product owner, Platform Owner, or ServiceNow lead. Proven ServiceNow ITSM implementation experience, including UI’s such as Employee Service Centre. Strong ability to translate business needs into technical requirements and strong analytical and problem-solving ...

best practicesManage system upgrades, patches, and version updates with minimal disruptionMonitor platform performance, health, security, and user access controlsConfiguration & OptimizationConfigure core capabilities (e.g., AI, ITSM, CSM, Now Assist, EC/Portals, workflows, flows, catalog, ITOM, PA)Implement reusable, scalable components using out-of-the-box functionalityMinimize customization and avoid introducing ...

looking for You'll have experience in IT asset management, software asset management or licence management, along with a good understanding of ITSM and CMDB tools. You'll be comfortable working with suppliers, contracts and stakeholders across the business, and able to turn asset data into practical recommendations. This role ...

integrating and optimising monitoring solutions within service management workflows. Develop proof-of-concept (POC) solutions for new features and capabilities across observability and ITSM platforms. Lead cross-team initiatives to drive innovation, with the potential for reuse across multiple customer environments. Service Operations Reporting & Insights: Design and implement reporting solutions … experience as a Senior ServiceNow Developer. Extensive experience & understanding of ServiceNow development, including Scripting (JavaScript, Glide). Strong understanding of ServiceNow modules & processes underpinning; ITSM, ITOM, CSM, PA, CSDM & CMDB, Employee Centre & Integration Hub (REST & SOAP web services & API integrations). Strong problem-solving skills with a focus on continuous ...

forecasting Work with Finance and Procurement around purchase orders, invoices and renewals Support asset management across multiple sites Work within an ITIL/ITSM environment Contribute to wider IT transformation and infrastructure projects Skills & Experience We're interested in candidates with experience across: IT Asset Management, ITAM, Software Asset Management … Management, Supplier Management, Vendor Management, Contract Management, Software Licensing, Licence Management, Microsoft Licensing, Microsoft 365, SaaS Management, Cloud Licensing, Hardware Lifecycle Management, CMDB, ServiceNow, ITSM, ITIL, Asset Discovery, Asset Inventory, Asset Tracking, Software Audits, Compliance, Supplier Negotiation, Contract Renewals, Procurement, Budget Management, Cost Optimisation, Reporting and Governance. Experience with tools ...

equipment Carry out hands-on device preparation, checks, wiping and stock management from our Leeds office Manage hardware incidents and service requests through our ITSM system Provide occasional onsite support for meeting-room AV equipment and other end-user technology Work with suppliers, couriers and internal teams to ensure equipment … Microsoft Intune and Windows Autopilot for device preparation, enrolment and deployment Familiarity with Microsoft Entra ID and Microsoft Defender for Endpoint Experience using an ITSM system to manage incidents and service requests Experience maintaining hardware asset and stock information Strong customer service and communication skills, both face-to-face ...

good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. JOB PURPOSEThe ITSM Data Quality Manager owns the framework, standards, controls and improvement roadmap for ITSM data across Burberry and its service partners. The role ensures data … operational insight to improve the colleague service experience by reducing friction and enabling effective service management, self-service and automation. RESPONSIBILITIESOwn and maintain the ITSM data quality framework, standards, controls, ownership model and improvement roadmap. Define and govern quality and lifecycle standards for core ITSM and knowledge data. Assess data ...