1 to 25 of 29 ITSM Jobs in Yorkshire

across applications, infrastructure, and different layers of the technology stack. Experience diagnosing incidents and resolving issues that affect service availability. An understanding of IT service management principles and ITIL terminology. Familiarity with containers and microservices architectures, including Docker. Experience extending, improving, or contributing to open-source software. Familiarity with automated ...

dependencies and constructively challenging where readiness requirements have not been met. Experience working across Agile, Waterfall or hybrid delivery environments, with confidence using ITSM, reporting, workflow and document repository tools. Strong stakeholder-management and communication skills, with the ability to bring together different perspectives and establish clear ownership and outcomes. ...

Schneider Digital Strategy, policies, and rules What qualifications will make you successful 3+ years end user support experience in different platforms Experienced with ITSM tools and VIP user's support Microsoft certified professional SCCM, AD, McAfee, MS Outlook, Office 365, Service Now Needs to be continually learning the latest platforms ...

days in the office, remainder remote working Are you an experienced Major Incident Manager with a background in infrastructure, networks, disaster recovery and IT service management? We are seeking a skilled Major Incident Manager to lead the restoration of critical IT services across complex enterprise environments. You'll coordinate high ...

strategy/planning use cases.Experience with Rovo and emerging Atlassian AI capabilities.Experience with Atlassian Cloud migrations and enterprise-scale transformation programmes.Understanding of Agile, SDLC, ITSM and frameworks such as SAFe or ITIL. We all have our part to play: We’re committed to our vision and demonstrate behaviours which ...

patterns, including nights/weekends Desirable: Industry-recognised certifications (e.g. CompTIA Security+, SSCP, CEH, GCIH) or working towards Familiarity with SIEM platforms or IT service management tools Track record of meeting SLA-driven targets in a fast-paced environment Comfortable operating within a round-the-clock, shift-based service model ...

supporting Windows and Microsoft 365/Azure, including Active Directory/Entra ID, Intune/Autopilot (or SCCM), Exchange Online and SharePoint Comfortable using ITSM tools and working to SLAs Nice to have: ITIL Foundation Full UK driving licence required Why this is worth a look You'll get genuine ...

supporting Windows and Microsoft 365/Azure, including Active Directory/Entra ID, Intune/Autopilot (or SCCM), Exchange Online and SharePoint Comfortable using ITSM tools and working to SLAs Nice to have: ITIL Foundation Full UK driving licence required Why this is worth a look You'll get genuine ...

ManagementDivision: Assessment & Qualifications DeliveryLocation: Manchester or Rotherham – HybridJob Level: IC20 (Specialist)This role aligns with positions typically advertised in the external market as IT Service Management Specialist, IT Service Delivery Analyst or IT Service Management AnalystAbout PearsonAt Pearson, we add life to a lifetime of learning so everyone can realise … working in a fast-paced technology environment, managing competing priorities and collaborating with different teams to maintain reliable services.Essential Skills & ExperienceExperience working in IT Service Management, Service Delivery, Application Support or Technical Support.Practical experience investigating and resolving technical or operational service issues.Good understanding of ITIL practices and service management frameworks.Experience ...

leading 24/7 IT Operations, NOC or Command Centre environments Strong Major Incident Management experience ITIL 4 knowledge Experience with ServiceNow or similar ITSM platforms Strong supplier and stakeholder management skills Experience with monitoring/observability tools Confidence making high-pressure operational decisions Leeds – on-site 24/ ...

will provide approachable and effective technical support to staff and students. Your responsibilities will include: Managing and updating support tickets through the Halo ITSM service desk. Diagnosing and resolving hardware, software, account and connectivity issues. Escalating unresolved or more complex problems to the IT Services Delivery Manager. Producing clear technical ...

required at interview. What skills, knowledge and experience will you need? Proven experience delivering and leading ServiceNow solutions across multiple modules and applications, including ITSM, ITOM, SPM, Security Operations, HRSD, Service Portals, Workspaces, CMDB and integrations. Expert knowledge of cyber security and IT operations controls, with the ability to design ...

Management. Key requirements: Strong experience developing IT technical and solution architectures Experience producing enterprise/solution architecture documentation Strong knowledge of ITIL and IT service management Experience supporting IT infrastructure and end users Strong problem-solving and technical analysis skills Ability to work with stakeholders and IT teams to develop ...

Management. Key requirements: Strong experience developing IT technical and solution architectures Experience producing enterprise/solution architecture documentation Strong knowledge of ITIL and IT service management Experience supporting IT infrastructure and end users Strong problem-solving and technical analysis skills Ability to work with stakeholders and IT teams to develop ...

About The RoleHippo is a rapidly growing digital consultancy passionate about building and delivering transformative digital solutions for a diverse range of Public and Private sector clients. We are recruiting for a Senior Business Analyst ...

looking for You'll have experience in IT asset management, software asset management or licence management, along with a good understanding of ITSM and CMDB tools. You'll be comfortable working with suppliers, contracts and stakeholders across the business, and able to turn asset data into practical recommendations. This role ...

About The RoleHippo is a rapidly growing digital consultancy passionate about building and delivering transformative digital solutions. We are recruiting for a Senior IAM Governance Analyst to join our Hippo Herd as part of our ...

high-quality service while driving improvements across people, processes, technology and automation.The successful candidate will ideally come from an MSP, Managed Services or IT Service Management environment and have experience leading service desk teams, managing SLAs and KPIs, improving ITIL processes and working directly with customers and senior stakeholders.The RoleAs … ideally managing through Team Leaders or SupervisorsExperience managing SLAs, KPIs, escalations, backlogs and service performanceGood knowledge of ITIL principles and IT Service ManagementExperience with ITSM/PSA platforms – ConnectWise experience would be advantageousSufficient technical understanding of Microsoft 365, Windows and Azure to confidently manage technical escalationsStrong customer and stakeholder management ...

integrating and optimising monitoring solutions within service management workflows. Develop proof-of-concept (POC) solutions for new features and capabilities across observability and ITSM platforms. Lead cross-team initiatives to drive innovation, with the potential for reuse across multiple customer environments. Service Operations Reporting & Insights: Design and implement reporting solutions … experience as a Senior ServiceNow Developer. Extensive experience & understanding of ServiceNow development, including Scripting (JavaScript, Glide). Strong understanding of ServiceNow modules & processes underpinning; ITSM, ITOM, CSM, PA, CSDM & CMDB, Employee Centre & Integration Hub (REST & SOAP web services & API integrations). Strong problem-solving skills with a focus on continuous ...

HaveA proven track record of working with Service Management tooling and leading technical teams.Strong ServiceNow experience, including practical technical knowledge of IT Service Management (ITSM) and IT Operations Management (ITOM) capabilities.Current expertise in SIAM and ITIL standards and best practice.Skilled in communicating product roadmaps, prioritising features based on business value ...

performance-related bonus and a range of benefits to support your finances, wellbeing and family.Working Pattern: | Permanent |Full Time The RoleThe Service Design Lead - ITSM Platforms provides technical leadership for SSE’s ServiceNow platform, defining design standards and governance that ensure solutions are scalable, sustainable and aligned … delivering out-of-the-box led solutions and improving platform sustainability.Experience leading technical design reviews and providing assurance across complex change initiatives.Strong understanding of ITSM, ITIL and ServiceNow platform lifecycle management.Excellent stakeholder management, communication, analytical and problem-solving skills.About SSESSE has a bold ambition – to be a leading energy company ...

supplier spendSupport budgeting and forecastingWork with Finance and Procurement around purchase orders, invoices and renewalsSupport asset management across multiple sitesWork within an ITIL/ITSM environmentContribute to wider IT transformation and infrastructure projectsSkills & ExperienceWe're interested in candidates with experience across:IT Asset Management, ITAM, Software Asset Management, SAM, Hardware … Management, Supplier Management, Vendor Management, Contract Management, Software Licensing, Licence Management, Microsoft Licensing, Microsoft 365, SaaS Management, Cloud Licensing, Hardware Lifecycle Management, CMDB, ServiceNow, ITSM, ITIL, Asset Discovery, Asset Inventory, Asset Tracking, Software Audits, Compliance, Supplier Negotiation, Contract Renewals, Procurement, Budget Management, Cost Optimisation, Reporting and Governance.Experience with tools such ...

supplier spendSupport budgeting and forecastingWork with Finance and Procurement around purchase orders, invoices and renewalsSupport asset management across multiple sitesWork within an ITIL/ITSM environmentContribute to wider IT transformation and infrastructure projectsSkills & ExperienceWe're interested in candidates with experience across:IT Asset Management, ITAM, Software Asset Management, SAM, Hardware … Management, Supplier Management, Vendor Management, Contract Management, Software Licensing, Licence Management, Microsoft Licensing, Microsoft 365, SaaS Management, Cloud Licensing, Hardware Lifecycle Management, CMDB, ServiceNow, ITSM, ITIL, Asset Discovery, Asset Inventory, Asset Tracking, Software Audits, Compliance, Supplier Negotiation, Contract Renewals, Procurement, Budget Management, Cost Optimisation, Reporting and Governance.Experience with tools such ...

forecasting Work with Finance and Procurement around purchase orders, invoices and renewals Support asset management across multiple sites Work within an ITIL/ITSM environment Contribute to wider IT transformation and infrastructure projects Skills & Experience We're interested in candidates with experience across: IT Asset Management, ITAM, Software Asset Management … Management, Supplier Management, Vendor Management, Contract Management, Software Licensing, Licence Management, Microsoft Licensing, Microsoft 365, SaaS Management, Cloud Licensing, Hardware Lifecycle Management, CMDB, ServiceNow, ITSM, ITIL, Asset Discovery, Asset Inventory, Asset Tracking, Software Audits, Compliance, Supplier Negotiation, Contract Renewals, Procurement, Budget Management, Cost Optimisation, Reporting and Governance. Experience with tools ...

equipment • Carry out hands-on device preparation, checks, wiping and stock management from our Leeds office • Manage hardware incidents and service requests through our ITSM system • Provide occasional onsite support for meeting-room AV equipment and other end-user technology • Work with suppliers, couriers and internal teams to ensure equipment … Microsoft Intune and Windows Autopilot for device preparation, enrolment and deployment• Familiarity with Microsoft Entra ID and Microsoft Defender for Endpoint• Experience using an ITSM system to manage incidents and service requests• Experience maintaining hardware asset and stock information• Strong customer service and communication skills, both face-to-face ...