22 of 22 ITSM Jobs in Yorkshire

Schneider Digital Strategy, policies, and rules What qualifications will make you successful 3+ years end user support experience in different platforms Experienced with ITSM tools and VIP user's support Microsoft certified professional SCCM, AD, McAfee, MS Outlook, Office 365, Service Now Needs to be continually learning the latest platforms ...

partners to account for delivery. Working knowledge of monitoring and observability tools (e.g. Dynatrace, Splunk, Grafana, ServiceNow ITOM). Experience with ServiceNow or comparable ITSM tooling as an operational user and leader. Working Conditions 24/7 rotating shift pattern, typically including: Day shifts Night shifts Weekends Bank Holidays ...

level, ideally across Microsoft 365 and IT Infrastructure. Strong understanding of ITIL, SLAs, Incident and Problem Management. Experience with ConnectWise, Autotask, ServiceNow or similar ITSM/PSA platforms. Confident managing demanding customers, escalations and high-priority incidents. Data-driven, commercially aware and passionate about delivering excellent customer service. The Opportunity ...

that underpin the end-user digital experience, ensuring these services are secure, resilient, supportable, and continually improved in alignment with University strategy and IT service management best practice. As the senior technical specialist for the Digital Workspace estate, you will help shape and develop the technical roadmap and future direction ...

Assist with user onboarding, moves, and leavers processes. Maintain asset records, stock levels, and documentation. Log and manage incidents and service requests via an ITSM platform. Provide local support for IT projects, upgrades, and deployments. Escalate infrastructure, application, network, and security issues where appropriate. Required Experience Previous experience in IT ...

days in the office, remainder remote working Are you an experienced Major Incident Manager with a background in infrastructure, networks, disaster recovery and IT service management? We are seeking a skilled Major Incident Manager to lead the restoration of critical IT services across complex enterprise environments. You'll coordinate high ...

patterns, including nights/weekends Desirable: Industry-recognised certifications (e.g. CompTIA Security+, SSCP, CEH, GCIH) or working towards Familiarity with SIEM platforms or IT service management tools Track record of meeting SLA-driven targets in a fast-paced environment Comfortable operating within a round-the-clock, shift-based service model ...

supporting Windows and Microsoft 365/Azure, including Active Directory/Entra ID, Intune/Autopilot (or SCCM), Exchange Online and SharePoint Comfortable using ITSM tools and working to SLAs Nice to have: ITIL Foundation Full UK driving licence required Why this is worth a look You'll get genuine ...

supporting Windows and Microsoft 365/Azure, including Active Directory/Entra ID, Intune/Autopilot (or SCCM), Exchange Online and SharePoint Comfortable using ITSM tools and working to SLAs Nice to have: ITIL Foundation Full UK driving licence required Why this is worth a look You'll get genuine ...

Asset and licence management must have been a dedicated, core part of your previous role, not a secondary responsibility Strong working knowledge of CMDB, ITSM tools, licence audit and reconciliation processes, and ITIL-aligned service management Sound understanding of software licensing, supplier and contract management, and compliance obligations Excellent analytical ...

endpoint management, security compliance, vulnerability remediation, and automation. The role requires deep expertise in Tanium modules, scripting, endpoint management, and integration with enterprise ITSM and security tools. Key Responsibilities Tanium Platform Administration Administer and maintain Tanium infrastructure. Configure and manage Tanium modules: Asset Discover Deploy Patch Comply Enforce Reveal Threat ...

endpoint management, security compliance, vulnerability remediation, and automation. The role requires deep expertise in Tanium modules, scripting, endpoint management, and integration with enterprise ITSM and security tools. Key Responsibilities Tanium Platform Administration Administer and maintain Tanium infrastructure. Configure and manage Tanium modules: Asset Discover Deploy Patch Comply Enforce Reveal Threat ...

will provide approachable and effective technical support to staff and students. Your responsibilities will include: Managing and updating support tickets through the Halo ITSM service desk. Diagnosing and resolving hardware, software, account and connectivity issues. Escalating unresolved or more complex problems to the IT Services Delivery Manager. Producing clear technical ...

security Day to day contact with outsourced ICT providers or key service providers Certification in information security, technology risk, audit, cyber security, ISO27001, IT service management or operational resilience Broader corporate awareness spanning health and safety, ICT systems, information management, data protection, procurement and outsourcing oversight How to apply Interface ...

Management. Key requirements: Strong experience developing IT technical and solution architectures Experience producing enterprise/solution architecture documentation Strong knowledge of ITIL and IT service management Experience supporting IT infrastructure and end users Strong problem-solving and technical analysis skills Ability to work with stakeholders and IT teams to develop ...

accurately logged, stored and tracked Supporting quarterly inventory counts and asset reconciliation Keeping the workshop organised and maintained to a high standard Updating ITSM systems with delivery statuses, asset information and user interactions Responding to end-user queries relating to device delivery, collection and setup What are we looking ...

service levels. Where required by a line manager, deliver end user support to meet and/or exceed agreed service levels. Use agreed IT service management tools to accurately capture data relating to ITIL processes. Ensure service related documentation is accurate and relevant. Collaborate with colleagues to identify and investigate ...

looking for You'll have experience in IT asset management, software asset management or licence management, along with a good understanding of ITSM and CMDB tools. You'll be comfortable working with suppliers, contracts and stakeholders across the business, and able to turn asset data into practical recommendations. This role ...

Citrix TCP/IP Networking Remote Access Technologies Backup & Recovery Solutions Endpoint Security & Antivirus Desktop, Laptop & Peripheral Support Hardware Deployment & Troubleshooting IT Service Management (ITSM) Tools Essential Experience Previous experience leading or supervising an EUC, Desktop Support, ICT Support or Service Desk team. IT SUPPORT, SUPPORT, DESKSIDE, DESKTOP, TEAM LEADER ...

patching checks. Maintain IT assets, stock, CMDB and technical documentation. Support urgent production and warehouse IT incidents. Log and manage incidents through an ITSM platform/ServiceNow. Provide hands-and-eyes support for infrastructure teams, projects and third-party suppliers. Escalate complex network, infrastructure, application and security issues appropriately. Follow … basic networking and physical connectivity. Experience supporting users in a manufacturing, warehouse, logistics or multi-site environment is highly desirable. Experience with an ITSM/Service Desk platform; ServiceNow is advantageous. Strong communication, organisation and customer-service skills. Full UK driving licence and access to a vehicle. Desirable IT, Microsoft ...

forecasting Work with Finance and Procurement around purchase orders, invoices and renewals Support asset management across multiple sites Work within an ITIL/ITSM environment Contribute to wider IT transformation and infrastructure projects Skills & Experience We're interested in candidates with experience across: IT Asset Management, ITAM, Software Asset Management … Management, Supplier Management, Vendor Management, Contract Management, Software Licensing, Licence Management, Microsoft Licensing, Microsoft 365, SaaS Management, Cloud Licensing, Hardware Lifecycle Management, CMDB, ServiceNow, ITSM, ITIL, Asset Discovery, Asset Inventory, Asset Tracking, Software Audits, Compliance, Supplier Negotiation, Contract Renewals, Procurement, Budget Management, Cost Optimisation, Reporting and Governance. Experience with tools ...

maturity and tool adoption Understand the impact of incidents, problems and changes on SLA targets, maintaining accurate data and reporting for processes owned within ITSM, and providing timely reporting to management via KPI dashboards Please note, applicants must have the legal right to work in the UK at the time … application. Demonstrable experience managing Incident, Problem and Change processes within an ITSM environment ITIL Foundation certification as a minimum, with Practitioner-level or higher desirable Experience chairing CAB and managing a forward schedule of change Excellent relationship management skills with the ability to build a one team mentality Excellent written ...