1 to 25 of 26 ITSM Jobs in Yorkshire

infrastructure engineering. Knowledge of cost optimisation and FinOps within cloud services. Experience working in or with UK central government or ALBs. Familiarity with ITSM processes and operational resilience planning. Understanding of cloud security principles and incident response. Experience supporting transition to cloud-native services and DevSecOps. Knowledge of continuous integration ...

skills for effective Incident triage and resolution. Substantial experience of 1st/2nd line support in a corporate environment, including experience of using AD, ITSM systems, MS Windows and MS Office365 package Relevant knowledge of ITIL foundations and virtual environments along with MS Endpoint and 2FA. Experience configuring and supporting ...

managing multiple customers/accounts Proficient in Microsoft Office applications Experience working with P&L and understanding commercial impacts Familiarity with ServiceNow or similar ITSM platforms Strong Negotiation and Influencing Skills Exceptional Communication Skills If you have the required skills and experience as a Service Delivery Manager and are interested ...

multiple customers or accounts concurrently Strong proficiency in Microsoft Office applications Commercial awareness, including experience reviewing P&L performance Familiarity with ServiceNow or similar ITSM platforms Skills to Succeed Excellent written and verbal communication skills, including senior stakeholder engagement Strong negotiation and influencing capability Customer-first mindset with a focus ...

management and supplier engagement. Proven delivery of network infrastructure within large, complex organisations. Experience producing technical design documentation and service artefacts. Working knowledge of ITSM and ISO 20000 best practice. Strong communication, problem-solving and stakeholder influencing skills. Ability to operate at, or work towards, Level 2 of the Competency ...

management and supplier engagement. Proven delivery of network infrastructure within large, complex organisations. Experience producing technical design documentation and service artefacts. Working knowledge of ITSM and ISO 20000 best practice. Strong communication, problem-solving and stakeholder influencing skills. Ability to operate at, or work towards, Level 2 of the Competency ...

management and supplier engagement. Proven delivery of network infrastructure within large, complex organisations. Experience producing technical design documentation and service artefacts. Working knowledge of ITSM and ISO 20000 best practice. Strong communication, problem-solving and stakeholder influencing skills. Ability to operate at, or work towards, Level 2 of the Competency ...

management and supplier engagement. Proven delivery of network infrastructure within large, complex organisations. Experience producing technical design documentation and service artefacts. Working knowledge of ITSM and ISO 20000 best practice. Strong communication, problem-solving and stakeholder influencing skills. Ability to operate at, or work towards, Level 2 of the Competency ...

execution across multiple squads • Manage QA resourcing, suppliers, and operational budget • Ensure defects are managed, prioritised, and resolved consistently • Align QA activities with ITSM processes and service continuity expectations Ideal Background • Senior QE/QA leadership experience in banking or regulated environments • Strong background in Data & Analytics testing • Experience with ...

execution across multiple squads • Manage QA resourcing, suppliers, and operational budget • Ensure defects are managed, prioritised, and resolved consistently • Align QA activities with ITSM processes and service continuity expectations Ideal Background • Senior QE/QA leadership experience in banking or regulated environments • Strong background in Data & Analytics testing • Experience with ...

execution across multiple squads • Manage QA resourcing, suppliers, and operational budget • Ensure defects are managed, prioritised, and resolved consistently • Align QA activities with ITSM processes and service continuity expectations Ideal Background • Senior QE/QA leadership experience in banking or regulated environments • Strong background in Data & Analytics testing • Experience with ...

execution across multiple squads • Manage QA resourcing, suppliers, and operational budget • Ensure defects are managed, prioritised, and resolved consistently • Align QA activities with ITSM processes and service continuity expectations Ideal Background • Senior QE/QA leadership experience in banking or regulated environments • Strong background in Data & Analytics testing • Experience with ...

problem-solving, analytical skills, with the ability to think critically, creatively, and independently to solve issues. Excellent planning and implementation methodology. Experience of ITSM processes. Experience of and understanding of Network infra in Wifi, DC On-prem, Cloud (AWS/Azure/OCI), Next Generation Firewall, Load-balancing ...

background delivering technology services into retail or hospitality sectors An understanding of technology and experience working with ITIL frameworks Proficiency across the Microsoft stack, ITSM tools, WMS platforms, and related systems Experience managing supply chain or logistics support functions Permanent position Sheffield based HQ (S20) Hybrid working policy ...

with engineering, operations, and application teams to automate processes. - Troubleshoot and resolve complex automation issues. - Support integration with CI/CD pipelines, monitoring, and ITSM tools. - Ensure security, compliance, and proper credential management in automation workflows. - Mentor and train team members on Ansible usage and automation concepts. - Evaluate new features ...

with engineering, operations, and application teams to automate processes. Troubleshoot and resolve complex automation issues. Support integration with CI/CD pipelines, monitoring, and ITSM tools. Ensure security, compliance, and proper credential management in automation workflows. Mentor and train team members on Ansible usage and automation concepts. Evaluate new features ...

Title: IT Service Management Analyst Location: Hybrid - Leeds Salary: Up to £45,000 + comprehensive benefits package Why Apply? Within a business showing continuous growth, you'll play a key role in strengthening established IT service delivery services across a complex enterprise environment. It'll offer the opportunity to lead … also supporting governance, compliance, and continuous improvement. You'll be working to recognised frameworks such as ITIL, ISO20000, and ISO27001. It suits an IT service management professional who thrives in high-impact situations and values structure, quality, and measurable outcomes. IT Service Management Analyst Responsibilities Manage the Major Incident process ...

make complex decisions and prioritise the teams’ workload to deliver improved outcomes in line with the IT Services strategy. Advanced in using IT service management tools to accurately capture data relating to ITIL processes. Please be advised that only candidates that have the specific skills and experiences required for this ...

related automation tools. Experience with RBAC, security, and compliance in enterprise environments. Knowledge of CI/CD, DevOps, and integration with monitoring and ITSM tools. Excellent communication, documentation, and stakeholder management skills. Knowledge of config as code concepts ...

Mode of Working Hybrid/Office Based: Office based Duration of Assignment: 3 months The Role ServiceNow HRSD Lead Required Technical Skill Set: ServiceNow, ITSM Modules, HRSD module No. of Requirements: 1 Desired Experience Range: 8+ Location of Requirement: UK Your Responsibilities: (Up to 10) Requirements Sanitation: Work with stakeholders ...

Mode of Working Hybrid/Office Based: Office based Duration of Assignment: 3 months The Role ServiceNow HRSD Lead Required Technical Skill Set: ServiceNow, ITSM Modules, HRSD module No. of Requirements: 1 Desired Experience Range: 8+ Location of Requirement: UK Your Responsibilities: (Up to 10) Requirements Sanitation: Work with stakeholde... ...

Mode of Working Hybrid/Office Based: Office based Duration of Assignment: 3 months The Role ServiceNow HRSD Lead Required Technical Skill Set: ServiceNow, ITSM Modules, HRSD module No. of Requirements: 1 Desired Experience Range: 8+ Location of Requirement: UK Your Responsibilities: (Up to 10) Requirements Sanitation: Work with stakeholde ...

Our client is seeking an established Director of IT to shape the future of technology for a global organisation. You'll oversee IT infrastructure, workplace technology, and service delivery across multiple locations - ensuring scalability, security ...

storage), advising on infrastructure requirements. Write and maintain clear knowledge-based content; cross-train colleagues to enable a shift-left model. Use JIRA/ITSM to manage tickets and change; participate in an out-of-hours on-call rota. What youll bring Strong Microsoft SQL Server skills (admin, performance, complex … ability to explain complex technical issues in a clear and understandable way. Helpful extras: MCSE (or equivalent), HL7 and NHS informatics exposure, JIRA ITSM experience. Why System C? Were one team, united by a mission to own outcomes, do the right thing, and always be better. Expect a friendly, supportive ...

user and data issues - Supervise the helpdesk team, ensuring prompt resolution of tickets with a high level of customer satisfaction - Maintain and enhance IT service management processes via Jira, ensuring effective project management and ticket resolution - Work closely with users accessing applications through Citrix, providing guidance and troubleshooting support - Keep … solving abilities, particularly in troubleshooting Windows 10 and 11 operating systems, basic network issues, and overall ITSM processes - Proficiency in using Jira for IT service management and project management, and Google Workspace for collaboration - Knowledge of Citrix environments and the ability to support users in accessing their applications - Exceptional communication ...