22 of 22 ITSM Jobs in Yorkshire

with protective Security applications - access control, CCTV, Intruder detection and PSIM - Experienced people manager, across wide range of capability levels - Proven capability in IT Service Management/Ownership (Service, Incidents, Problems, Changes, Release, Risks, Data etc) - Evidence of large scale/global technology transformation, service introduction and/or service ...

platform optimisation initiatives Key Skills: 8+ years’ experience as a Product Owner or Business Analyst on ServiceNow Strong knowledge of ServiceNow modules such as: ITSM ITOM HRSD CSM Solid understanding of: ServiceNow platform capabilities (workflows, Flow Designer, CMDB, integrations) Licensing and platform constraints Proven experience in: Backlog management and prioritisation ...

ongoing process improvement and transformation initiatives Requirements Proven experience as a Business Analyst within an MSP or similar technology-driven environment Strong understanding of ITSM and PSA processes (Service Desk, Projects, Finance, CRM, Asset Management) Experience with Halo PSA or similar tools such as ConnectWise, Autotask, or ServiceNow Strong analytical ...

cause analysis Work within ITIL processes (incident, problem, change management) Monitor system performance and contribute to service improvements Maintain accurate service documentation and use ITSM tools effectively Collaborate with colleagues and third-party suppliers to resolve issues Support infrastructure projects, upgrades and implementations Requirements: Experience working in an IT service ...

cause analysis Work within ITIL processes (incident, problem, change management) Monitor system performance and contribute to service improvements Maintain accurate service documentation and use ITSM tools effectively Collaborate with colleagues and third-party suppliers to resolve issues Support infrastructure projects, upgrades and implementations Requirements: Experience working in an IT service ...

systems Experience working closely with DevOps, QA, engineering, and release management teams Strong working knowledge of tools such as Jira, ServiceNow, or similar ITSM/delivery tooling Experience working in Agile, Scrum, or hybrid delivery environments Strong stakeholder management skills across technical teams, product teams, and third-party vendors Hands ...

you. Where you fit in: As our Senior SAP Consultant, you will: Configure and support key SAP Solution Manager components, including CHARM/cCHARM, ITSM, Solution Documentation, System and Technical Monitoring, and Business Process Monitoring. Manage system landscapes through LMDB, SLD, connectivity setup, and overall configuration. Handle upgrades, FPS/ ...

certificate services Firewalls (Fortinet, Cisco, Palo Alto, Check Point) ESX/virtualisation experience Network Access Control (Cisco ISE/Aruba ClearPass) Familiarity with ITSM tools (e.g. ServiceNow) Confident working directly with customers and senior stakeholders Desirable Cisco CCNP (or equivalent) ITIL v4 Foundation Knowledge of Cyber Essentials/ ...

business needs into actionable requirements Key Skills: Strong experience as a Product Manager within ServiceNow environments Good functional knowledge across key modules such as: ITSM HRSD ITOM CSM Proven ability to: Define product vision and roadmap Manage and prioritise backlogs Deliver value-driven outcomes Strong understanding of Agile/Scrum ...

Infrastructure (3rd Line) Engineer Reporting to the ITSM Service Delivery Manager Based in: Wilton Salary: Negotiable - Whilst all salaries are graded, Sembcorp are keen to attract, retain and develop the highest calibre of colleague. The company also offer a market leading benefits package and annual bonus. Position overview: To provide ...

core values. Follow service management processes to ensure consistency and effectiveness of the service and contribute to continuous process improvement. Use agreed IT service management tools to accurately capture data relating to ITIL processes. Ensure service related documentation is accurate and relevant. Collaborate with colleagues to identify and investigate problems ...

core values. Follow service management processes to ensure consistency and effectiveness of the service and contribute to continuous process improvement. Use agreed IT service management tools to accurately capture data relating to ITIL processes. Ensure service related documentation is accurate and relevant. Collaborate with colleagues to identify and investigate problems ...

user services in line with agreed service levels. Support continuous service improvement, embedding customer care and service excellence as core values. Follow IT service management (ITIL) processes, ensuring consistency, accurate documentation, and effective use of service management tools. Collaborate with colleagues to identify, investigate, and resolve system and service issues ...

security, access controls, and compliance Lead and develop the SAP support team Requirements Proven experience managing SAP or ERP systems Strong understanding of IT service management (ITIL) Experience leading teams and managing suppliers Involvement in ERP implementations or transformation programmes Please apply with an up to date CV ASAP ...

security, access controls, and compliance Lead and develop the SAP support team Requirements Proven experience managing SAP or ERP systems Strong understanding of IT service management (ITIL) Experience leading teams and managing suppliers Involvement in ERP implementations or transformation programmes Please apply with an up to date CV ASAP ...

user technology services. The ideal candidate combines strong technical troubleshooting skills with leadership ability, customer focus, and a solid understanding of IT service management best practices. Key Duties and Responsibilities Provide 1st line support where required, supporting customers users with first time fixes and account creations Assist with configuration … development of ITSM tools such as Jira Service Management, Remedy, and chat services such as Mattermost. Investigate problems and opportunities in existing processes and contribute to recommending solutions. Oversee and improve ITIL-based service management processes, such as incident, problem, change, and configuration management. Contribute to management information and service ...

Design and implement enterprise grade logging and monitoring solutions using OCI Logging, OCI Monitoring, Events and Alarms. Integrate OCI monitoring with third party SIEM, ITSM and APM tools (e.g. Splunk, BMC etc.) Demonstrable experience with Oracle Cloud Infrastructure (OCI), including proficiency in the design and build of services such ...

management Collaborate with cross-functional teams across engineering, operations, and business units Oversee cloud infrastructure strategy, optimisation, and cost efficiency Ensure alignment with IT service management frameworks, including ITIL Mentor and develop engineers, fostering a culture of continuous improvement and accountability Manage vendor relationships and third-party service providers where … large, complex organisation Strong background in platform engineering , cloud technologies (AWS, Azure, or GCP), and modern infrastructure Solid understanding of ITIL frameworks and IT service management principles Demonstrated leadership experience with a track record of building and scaling teams Experience driving operational excellence, incident response, and system reliability Excellent stakeholder ...

management Collaborate with cross-functional teams across engineering, operations, and business units Oversee cloud infrastructure strategy, optimisation, and cost efficiency Ensure alignment with IT service management frameworks, including ITIL Mentor and develop engineers, fostering a culture of continuous improvement and accountability Manage vendor relationships and third-party service providers where … large, complex organisation Strong background in platform engineering , cloud technologies (AWS, Azure, or GCP), and modern infrastructure Solid understanding of ITIL frameworks and IT service management principles Demonstrated leadership experience with a track record of building and scaling teams Experience driving operational excellence, incident response, and system reliability Excellent stakeholder ...

supporting not only client success, but the future success of the business. Key Responsibilities Solution Delivery Deliver end-to-end ServiceNow implementations across ITSM, ITOM, and CMDB workstreams Configure and develop platform capabilities including Flows, Business Rules, Script Includes, UI Policies, Client Scripts, and integrations Produce high-quality technical documentation … audiences Support pre-sales activities including solution design and demonstrations Skills & Experience 35 years of hands-on ServiceNow implementation experience Strong expertise in ITSM (Incident, Problem, Change, Request) Experience with ITOM, CMDB, and integrations (REST/SOAP/MID Server) Proven delivery across the full project lifecycle ServiceNow certifications such ...

5+ years Salary: As per Industry Standards Employment Type: Full Time Job Code: 042026/04 Job Description Netstratum is seeking a highly experienced ITSM professional with deep expertise in Freshservice to lead the design, configuration, and implementation of our service management platform. This role will play a critical part … optimizing workflows and service delivery. This is not a support/admin role—we are looking for someone who can architect, implement, and transform ITSM processes at scale. Key Responsibilities Platform Implementation & Architecture Platform Implementation & Architecture Lead end-to-end implementation and optimization of Freshservice Design scalable ITSM workflows aligned ...

advanced technical support for backup and recovery systems, including hardware, software, and network-related issues. Accurately logging relevant information onto the IT service management (ITSM) system, including actions taken and next steps. Proactive allocation and checking of customer backups, ensuring tickets are raised for issues as needed. Managing and ensuring … timely and appropriate updates are communicated back to customers. Administration of customer account information, ensuring details are kept current and accurate in the ITSM system. Administration of the customer support portal, e.g., setting up new accounts, password requests, etc. Escalation of incidents to the next tier of support when necessary. ...

automation agents) Prototype and iterate on Copilot and agent solutions using tools such as Microsoft Copilot Studio and Azure OpenAI Service Integrate agents into ITSM workflows and platforms (e.g., ServiceNow) Ensure solutions … align with governance, security, and permission models Run test-and-learn pilots to validate impact before scaling Skills & Experience Essential Experience working with IT service management processes (Service Desk, Incident, Request Management, Knowledge) Strong process analysis and problem-solving skills Hands-on experience or strong interest in using AI tools ...

performing solutions aligned with enterprise IT strategy. Key Responsibilities: Architecture & Solution Design Define and design end-to-end ServiceNow architecture across modules such as: ITSM ITOM (Discovery & Service Mapping) ITAM Develop architectural blueprints, standards, and best practices Align solutions with enterprise IT strategy and digital transformation goals Lead design … estimation, and continuous improvement Key Skills: 10+ years’ experience in IT, including 3+ years as a ServiceNow Architect Deep expertise in: ServiceNow platform architecture ITSM, ITOM, ITAM modules Strong hands-on experience with: JavaScript, Glide, Flow Designer, Integration Hub Proven experience delivering large-scale ServiceNow implementations Strong integration experience across ...

kind of role that accelerates you fast. The Role Tier 1 and Tier 2 ServiceNow platform support, incident triage, diagnosis and resolution across ITSM and CSM workflows. You'll be the person NHS staff rely on when things go wrong — calm, sharp, and solution-focused. You 2 to 3 years … service desk or ITSM support experience Hands-on ServiceNow exposure — even partial is fine if your fundamentals are strong Solid grasp of incident, problem and change management A communicator who can translate technical issues for non-technical people Eligible for SC clearance — you'll need to have been resident ...