18 of 18 ITSM Jobs in Yorkshire

Practical experience working within an ITIL-aligned support model (Incident, Change, Problem). Strong troubleshooting capability, with a structured and methodical approach. Experience using ITSM tooling such as ServiceNow. Ability to manage workload effectively in a shared services, multi-customer environment. Clear and concise communication skills, both written and verbal. ...

Practical experience working within an ITIL-aligned support model (Incident, Change, Problem). Strong troubleshooting capability, with a structured and methodical approach. Experience using ITSM tooling such as ServiceNow. Ability to manage workload effectively in a shared services, multi-customer environment. Clear and concise communication skills, both written and verbal. ...

demonstrate: Proven experience managing IT operations or technology services. Strong understanding of Microsoft 365, Windows environments, networking, and cloud platforms. Experience with IT service management principles and service delivery. Knowledge of cybersecurity fundamentals, backup strategies, and disaster recovery. Experience managing third-party vendors and technology partners. Strong troubleshooting and problem ...

Excellent troubleshooting and problem-solving skills. Strong customer service and communication skills. Ability to prioritise workload and manage multiple support requests. Experience using IT service management/helpdesk software. ...

complex healthcare organisation Experience in service transition from project delivery to business-as-usual (BAU), including early life support Experience in managing and improving ITSM tools, metrics, and dashboards (e.g. Halo, Remedy Experience in managing budgets and procurement related to hardware, mobile telephony, and support infrastructure Expert level knowledge ...

Windows 11, macOS and Android. Experience with basic networking and monitoring tools, mobile device management, and can resolve common print solution issues Experience with ITSM platforms, Jira Service Management, or other recognised tools A customer service mindset. Someone who is friendly, approachable, and empathetic. Great attention to detail ...

support procedures and knowledge articles while applying logical problem-solving skills to more complex issues. Accurately record, manage and update incidents through the IT Service Management system. Work within agreed service levels and performance targets, ensuring timely resolution of issues. Collaborate with colleagues across the wider IT function to deliver ...

services with organisational needs. What you'll need to succeed Proven leadership experience across infrastructure, networking and cyber security disciplines. Strong knowledge of IT service management, operational excellence and Agile delivery approaches. Experience managing complex IT environments, budgets and technical resources. Excellent stakeholder engagement and communication skills. Ability to lead ...

rota when required. Experience Required: IT related degree or equivalent experience. 1st and 2nd line IT support experience within a business environment. Experience with ITSM tools and ticket management. Microsoft 365, Azure, Entra ID and Intune experience. Strong troubleshooting skills across desktop, cloud and network services. Experience with IT asset ...

improvement including those involving AI What we are looking for Proven leadership experience across software or application support teams Strong understanding of IT service management principles Experience managing complex incidents and customer environments Confidence working with data, KPIs, and service reporting Excellent communication and stakeholder management skills A continuous improvement ...

database administration and management Hosted telephony platforms Cyber Essentials and Cyber Essentials Plus compliance Third-party supplier and contract management IT Service Management (ITSM) Strong cyber security knowledge and best practice This role would suit an experienced IT professional who is looking to take ownership of an IT function, drive ...

infrastructure knowledge SQL database management Hosted telephony systems Cyber Essentials/Cyber Essentials Plus Managing third-party suppliers and contracts IT service management (ITSM) Strong understanding of cybersecurity principles and best practice Desirable Microsoft Power BI Email signature management tools (eg Exclaimer) Advanced Excel and SQL (queries and formulas) Digital ...

Intune, Entra, Microsoft 365 LAN/WAN infrastructure knowledge SQL database management Hosted telephony systems Managing third-party suppliers and contracts IT service management (ITSM) Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this ...

Service Desk Team Leader The Role As a Service Desk Team Leader, you will take day-to-day ownership of an ITIL-aligned ITSM service desk. This includes supporting customer accounts, leading a team of service analysts, owning the customer relationship and ensuring a consistently high standard of service delivery. … receive joined-up, consistent support. Essential Skills & Experience include: 3-5 years' experience leading or supervising a service desk team within an ITIL-aligned ITSM environment, with the ability to make an immediate impact in the role. Experience using Jira Service Management to manage SLAs, KPIs ...

projects, delivering at pace while maintaining quality, in line with business objectives. Embed ITIL‐aligned incident, problem, change, and asset management processes, owning the ITSM toolset, service catalogue, and knowledge base. Own and manage all group IT infrastructure, including servers, cloud platforms (Microsoft 365, Azure/Entra ID), networking … Experience providing senior‐level escalation support for complex infrastructure, firewall, networking, and systems issues. ITIL Foundation certification (or above) and hands‐on experience with ITSM platforms and reporting. Solid understanding of cyber security controls and compliance frameworks (e.g. Cyber Essentials, ISO 27001, GDPR), patching, and access management. Experience managing third ...

Support meeting rooms, video conferencing systems, audiovisual equipment and collaboration technology. Record and maintain accurate information on incidents and requests using the company's ITSM system. Carry out regular checks of meeting rooms and audiovisual equipment. Person Specification: Fluent in Spanish Excellent communication and interpersonal skills with a strong customer … SharePoint. Comfortable with Windows/user operating systems. Laptops, desktops, peripherals, printers and docking stations Wi-Fi, VPN and remote access. Experienced with ITSM and/or ticketing systems. This is a full-time position offering an annual salary of £40,000 - £45,000 + excellent company benefits. Apply ...

users across 100+ sites, managing a team of 11 and overseeing everything from the Service Desk and Major Incident Management through to Asset & Configuration Management, ITSM platform development and third-party supplier performance. What you'll be doing Leading, developing and motivating a Service Desk and Service Operations team, building … third-party service performance Handling the full people-management piece What we're looking for Solid experience in IT Service Operations or IT Service Management, ideally managing a Service Desk or End User Support function of meaningful scale Confidence managing and developing a team, including handling performance and conduct conversations ...

Customer Service Request Assistant and will be responsible for providing excellent support to internal colleagues and IT End Users for Service Requests via the ITSM Toolset (ServiceNow), e-mail and face-to-face interactions. You will be working in a fast-paced, high-volume and sometimes challenging environment with … IT Service Requests Manager and will be responsible for providing excellent support to internal colleagues and IT End Users for Service Requests via the ITSM Toolset (ServiceNow), e-mail and face-to-face interactions. You will be working in a fast-paced, high-volume and sometimes challenging environment with ...