1 to 25 of 48 ITSM Jobs in Yorkshire

across applications, infrastructure, and different layers of the technology stack. Experience diagnosing incidents and resolving issues that affect service availability. An understanding of IT service management principles and ITIL terminology. Familiarity with containers and microservices architectures, including Docker. Experience extending, improving, or contributing to open-source software. Familiarity with automated ...

Schneider Digital Strategy, policies, and rules What qualifications will make you successful 3+ years end user support experience in different platforms Experienced with ITSM tools and VIP user’s support Microsoft certified professional SCCM, AD, McAfee, MS Outlook, Office 365, Service Now Needs to be continually learning the latest platforms ...

Azure, Active Directory, Intune, MS Office, Win11, Mac OS, Malware, Security fundamentals (e.g. anti-virus, Phishing, IP Spoofing) Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA’s incident Management. Service Request Fulfilment ...

Schneider Digital Strategy, policies, and rules What qualifications will make you successful 3+ years end user support experience in different platforms Experienced with ITSM tools and VIP user's support Microsoft certified professional SCCM, AD, McAfee, MS Outlook, Office 365, Service Now Needs to be continually learning the latest platforms ...

level, ideally across Microsoft 365 and IT Infrastructure. Strong understanding of ITIL, SLAs, Incident and Problem Management. Experience with ConnectWise, Autotask, ServiceNow or similar ITSM/PSA platforms. Confident managing demanding customers, escalations and high-priority incidents. Data-driven, commercially aware and passionate about delivering excellent customer service. The Opportunity ...

level, ideally across Microsoft 365 and IT Infrastructure. Strong understanding of ITIL, SLAs, Incident and Problem Management. Experience with ConnectWise, Autotask, ServiceNow or similar ITSM/PSA platforms. Confident managing demanding customers, escalations and high-priority incidents. Data-driven, commercially aware and passionate about delivering excellent customer service. The Opportunity ...

support level, supported by excellent troubleshooting skills. Strong knowledge and technical understanding of Microsoft 365 and general business IT systems. Experience using an IT service management tool such as ConnectWise, ServiceNow, Remedy or Autotask. Operational understanding of ITIL-aligned service environments, including SLAs, incident management, service request fulfilment and change ...

Assist with user onboarding, moves, and leavers processes. Maintain asset records, stock levels, and documentation. Log and manage incidents and service requests via an ITSM platform. Provide local support for IT projects, upgrades, and deployments. Escalate infrastructure, application, network, and security issues where appropriate. Required Experience Previous experience in IT ...

days in the office, remainder remote working Are you an experienced Major Incident Manager with a background in infrastructure, networks, disaster recovery and IT service management? We are seeking a skilled Major Incident Manager to lead the restoration of critical IT services across complex enterprise environments. You'll coordinate high ...

cases. Experience with Rovo and emerging Atlassian AI capabilities. Experience with Atlassian Cloud migrations and enterprise-scale transformation programmes. Understanding of Agile, SDLC, ITSM and frameworks such as SAFe or ITIL. We all have our part to play: We're committed to our vision and demonstrate behaviours which ...

patterns, including nights/weekends Desirable: Industry-recognised certifications (e.g. CompTIA Security+, SSCP, CEH, GCIH) or working towards Familiarity with SIEM platforms or IT service management tools Track record of meeting SLA-driven targets in a fast-paced environment Comfortable operating within a round-the-clock, shift-based service model ...

services or banking sector experience, which is highly desirable. Apply knowledge of technology platforms, cloud services, infrastructure, and enterprise applications. Demonstrate familiarity with IT service management and operational frameworks. Bring experience working within highly regulated environments. Hold relevant certifications such as Agile, Scrum Master, SAFe, PRINCE2, PMP, MSP, or equivalent. ...

supporting Windows and Microsoft 365/Azure, including Active Directory/Entra ID, Intune/Autopilot (or SCCM), Exchange Online and SharePoint Comfortable using ITSM tools and working to SLAs Nice to have: ITIL Foundation Full UK driving licence required Why this is worth a look You'll get genuine ...

supporting Windows and Microsoft 365/Azure, including Active Directory/Entra ID, Intune/Autopilot (or SCCM), Exchange Online and SharePoint Comfortable using ITSM tools and working to SLAs Nice to have: ITIL Foundation Full UK driving licence required Why this is worth a look You'll get genuine ...

platform, additional hands‐on KQL/SPL, PowerShell/Python experience preferred Demonstrable experience with Security Orchestration and Automation Strong understanding of ITSM workflows, implementing operational processes, and service delivery Practical experience coordinating vulnerability remediation with Infra/Cloud/App teams and tracking outcomes with data‐driven dashboards Solid ...

services or banking sector experience, which is highly desirable. Demonstrate knowledge of technology platforms, cloud services, infrastructure, and enterprise applications. Show familiarity with IT service management and operational frameworks. Bring experience working within highly regulated environments. Hold relevant certifications such as Agile, Scrum Master, SAFe, PRINCE2, PMP, MSP, or equivalent ...

improve service delivery Experience, Qualifications, and/or Skill set Experience managing an IT support or service delivery team A good understanding of IT service management and service levels Strong communication and stakeholder management skills A calm, organised approach to resolving problems and improving processes Experience in a regulated environment ...

Asset and licence management must have been a dedicated, core part of your previous role, not a secondary responsibility Strong working knowledge of CMDB, ITSM tools, licence audit and reconciliation processes, and ITIL-aligned service management Sound understanding of software licensing, supplier and contract management, and compliance obligations Excellent analytical ...

Skills/Must Have A minimum of 3+ years of SOC operational experience, demonstrating a strong background in alert triage, incident analysis and escalation ITSM/ticketing platforms (such as ServiceNow) and processes (ticket prioritisation, SLAs etc) Microsoft - including Sentinel and Defender XDR SentinelOne - including both endpoint and AI SIEM ...

Qualifications Delivery Location: Manchester or Rotherham – Hybrid Job Level: IC20 (Specialist) This role aligns with positions typically advertised in the external market as IT Service Management Specialist, IT Service Delivery Analyst or IT Service Management Analyst About Pearson At Pearson, we add life to a lifetime of learning so everyone … fast-paced technology environment, managing competing priorities and collaborating with different teams to maintain reliable services. Essential Skills & Experience Experience working in IT Service Management, Service Delivery, Application Support or Technical Support. Practical experience investigating and resolving technical or operational service issues. Good understanding of ITIL practices and service management ...

Zenzero is seeking a Service Delivery and IT Service Management professional to oversee day-to-day service operations for our customers in the UK. You will ensure SLA adherence, collaborate with the Service Desk and delivery teams, and drive continual service improvement across client engagements. You will manage major ITIL ...

Pearson is seeking a proactive Service Management Specialist to join Assessment & Qualifications Delivery in the United Kingdom. Hybrid role based in Manchester or Rotherham, collaborating with technical teams, suppliers and stakeholders to maintain reliable, secure ...

will provide approachable and effective technical support to staff and students. Your responsibilities will include: Managing and updating support tickets through the Halo ITSM service desk. Diagnosing and resolving hardware, software, account and connectivity issues. Escalating unresolved or more complex problems to the IT Services Delivery Manager. Producing clear technical ...

required at interview. What skills, knowledge and experience will you need? Proven experience delivering and leading ServiceNow solutions across multiple modules and applications, including ITSM, ITOM, SPM, Security Operations, HRSD, Service Portals, Workspaces, CMDB and integrations. Expert knowledge of cyber security and IT operations controls, with the ability to design ...

security Day to day contact with outsourced ICT providers or key service providers Certification in information security, technology risk, audit, cyber security, ISO27001, IT service management or operational resilience Broader corporate awareness spanning health and safety, ICT systems, information management, data protection, procurement and outsourcing oversight How to apply Interface ...