1 to 25 of 54 ITSM Jobs in Yorkshire

Schneider Digital Strategy, policies, and rules What qualifications will make you successful 3+ years end user support experience in different platforms Experienced with ITSM tools and VIP user’s support Microsoft certified professional SCCM, AD, McAfee, MS Outlook, Office 365, Service Now Needs to be continually learning the latest platforms ...

service partners. Strong stakeholder management skills with the ability to build trusted relationships across operational, technical, and leadership teams. Good understanding of IT Service Management (ITIL), including Incident, Problem, Change, and Escalation Management. Experience delivering IT infrastructure, workplace technology, cybersecurity, or digital transformation projects. Knowledge of end‐user computing, Microsoft ...

planned operating budget. You will contribute to the definition of new products and services with the product teams. ABOUT YOUExperience in IT Service Management and operational activities, including service provider steering. Proven experience in collaborating within large-scale, complex, and multicultural enterprise environments. Service and customer experience oriented. Demonstrated expertise ...

supporting COINS ERP or similar enterprise platforms. Knowledge of user access management, integrations, upgrades, and ERP administration. Experience using SysAid, JIRA, or comparable IT service management tools. Job Offer Salary ranging from 45,000 to 55,000, dependent on the level of experience. A car allowance of 5,700 Strong ...

support level, supported by excellent troubleshooting skills. Strong knowledge and technical understanding of Microsoft 365 and general business IT systems. Experience using an IT service management tool such as ConnectWise, ServiceNow, Remedy or Autotask. Operational understanding of ITIL-aligned service environments, including SLAs, incident management, service request fulfilment and change ...

Schneider Digital Strategy, policies, and rules What qualifications will make you successful 3+ years end user support experience in different platforms Experienced with ITSM tools and VIP user's support Microsoft certified professional SCCM, AD, McAfee, MS Outlook, Office 365, Service Now Needs to be continually learning the latest platforms ...

partners to account for delivery. Working knowledge of monitoring and observability tools (e.g. Dynatrace, Splunk, Grafana, ServiceNow ITOM). Experience with ServiceNow or comparable ITSM tooling as an operational user and leader. Working Conditions 24/7 rotating shift pattern, typically including: Day shifts Night shifts Weekends Bank Holidays ...

that underpin the end-user digital experience, ensuring these services are secure, resilient, supportable, and continually improved in alignment with University strategy and IT service management best practice. As the senior technical specialist for the Digital Workspace estate, you will help shape and develop the technical roadmap and future direction ...

equivalent experience preferred. Strong troubleshooting and problem-solving skills, with the ability to analyse technical issues and identify practical resolutions. Knowledge of IT service management processes, including incident, problem, change and configuration management. Awareness of automation and AI-enabled tools that can improve operational efficiency, troubleshooting, monitoring or documentation. Able ...

supporting Windows and Microsoft 365/Azure, including Active Directory/Entra ID, Intune/Autopilot (or SCCM), Exchange Online and SharePoint Comfortable using ITSM tools and working to SLAs Nice to have: ITIL Foundation Full UK driving licence required Why this is worth a look You'll get genuine ...

incidents, service requests, problems, changes, knowledge, and service performance. Data Flows & Service Integration Define end-to-end operational data flows across: ServiceNow/ITSM platforms CMDB Monitoring and Event Management tools IAM platforms Endpoint Management solutions Security platforms Cloud environments Business applications Design integrations that improve automation, service visibility, reporting ...

supporting Windows and Microsoft 365/Azure, including Active Directory/Entra ID, Intune/Autopilot (or SCCM), Exchange Online and SharePoint Comfortable using ITSM tools and working to SLAs Nice to have: ITIL Foundation Full UK driving licence required Why this is worth a look You'll get genuine ...

Assist with user onboarding, moves, and leavers processes. Maintain asset records, stock levels, and documentation. Log and manage incidents and service requests via an ITSM platform. Provide local support for IT projects, upgrades, and deployments. Escalate infrastructure, application, network, and security issues where appropriate. Required Experience Previous experience in IT ...

bring to the role? An understanding of Service Management principles and disciplines, based on ITIL best practice Preferred experience of working with IT Service Management tools (e.g. ServiceNow) and maintaining high-quality service records Ability to demonstrate problem solving and analytical skills within a dynamic business environment Strong communicator with ...

desirable. Experience delivering regulatory, risk, cybersecurity, data, or digital transformation programmes. Knowledge of technology platforms, cloud services, infrastructure, and enterprise applications. Familiarity with IT service management and operational frameworks. Experience working within highly regulated environments. Relevant certifications such as Agile, Scrum Master, SAFe, PRINCE2, PMP, MSP, or equivalent All profiles ...

PLCs) and other applications Experience working in an IT support/help desk services, preferably with experience in providing application maintenance support Proficiency with ITSM and ITIL frameworks, familiarity with incident, problem, change and knowledge management Experience in Software programming languages (e.g SQL, HTML,XML, C,C#, C+, VB) Experience ...

platform, additional hands‐on KQL/SPL, PowerShell/Python experience preferred Demonstrable experience with Security Orchestration and Automation Strong understanding of ITSM workflows, implementing operational processes, and service delivery Practical experience coordinating vulnerability remediation with Infra/Cloud/App teams and tracking outcomes with data‐driven dashboards Solid ...

cases. Experience with Rovo and emerging Atlassian AI capabilities. Experience with Atlassian Cloud migrations and enterprise-scale transformation programmes. Understanding of Agile, SDLC, ITSM and frameworks such as SAFe or ITIL. We all have our part to play: We're committed to our vision and demonstrate behaviours which ...

patterns, including nights/weekends Desirable: Industry-recognised certifications (e.g. CompTIA Security+, SSCP, CEH, GCIH) or working towards Familiarity with SIEM platforms or IT service management tools Track record of meeting SLA-driven targets in a fast-paced environment Comfortable operating within a round-the-clock, shift-based service model ...

improve service delivery Experience, Qualifications, and/or Skill set Experience managing an IT support or service delivery team A good understanding of IT service management and service levels Strong communication and stakeholder management skills A calm, organised approach to resolving problems and improving processes Experience in a regulated environment ...

Asset and licence management must have been a dedicated, core part of your previous role, not a secondary responsibility Strong working knowledge of CMDB, ITSM tools, licence audit and reconciliation processes, and ITIL-aligned service management Sound understanding of software licensing, supplier and contract management, and compliance obligations Excellent analytical ...

will provide approachable and effective technical support to staff and students. Your responsibilities will include: Managing and updating support tickets through the Halo ITSM service desk. Diagnosing and resolving hardware, software, account and connectivity issues. Escalating unresolved or more complex problems to the IT Services Delivery Manager. Producing clear technical ...

endpoint management, security compliance, vulnerability remediation, and automation. The role requires deep expertise in Tanium modules, scripting, endpoint management, and integration with enterprise ITSM and security tools. Key Responsibilities Tanium Platform Administration Administer and maintain Tanium infrastructure. Configure and manage Tanium modules: Asset Discover Deploy Patch Comply Enforce Reveal Threat ...

endpoint management, security compliance, vulnerability remediation, and automation. The role requires deep expertise in Tanium modules, scripting, endpoint management, and integration with enterprise ITSM and security tools. Key Responsibilities Tanium Platform Administration Administer and maintain Tanium infrastructure. Configure and manage Tanium modules: Asset Discover Deploy Patch Comply Enforce Reveal Threat ...

continuous improvement, security, and customer-focused service delivery. We would love to hear from you if you have: Excellent understanding of IT Service Management (ITSM) principles and experience working withan ITSM platform/tools such asFreshService, ServiceNow, Jira Service Management, or equivalent ITIL Foundation (minimum),ITIL Practitioner/Intermediate/ ...