21 of 21 ITSM Jobs in Yorkshire

firm is highly desirable • Knowledge of Windows 10 and Microsoft Office 365 • Understanding of PC Hardware and operating systems • Awareness of using Active Directory • Experience of logging tickets in ITSM call logging software IT Service Desk Analyst/1st Line Support Analyst More ❯

Service Management Essentials. Familiarity with ITIL (Information Technology Infrastructure Library) principles. Strong technical skills around JIRA API’s and related automation. Proficiency in configuring and administering JSM. Knowledge of ITSM best practices and industry standards. Excellent problem-solving skills and attention to detail. Strong written and verbal communication skills. Ability to collaborate with cross-functional teams and departments. Ability to More ❯

What you will bring: Customer service experience (IT or non-IT industry) Experience handling IT support calls and troubleshooting technical issues Familiarity with Windows 10, Active Directory, and ServiceNow ITSM tool Basic understanding of the ITIL Framework (certification is a plus) Strong problem-solving skills with great attention to detail Excellent communication and teamwork skills Ability to work under pressure More ❯

the phone and in person, as well as the ability to explain potentially complicated issues in a way users/customers can understand. Experience of using Freshdesk or similar ITSM product to manage issue resolution and service requests. Ideally have 2+ years previous experience in a similar role. Full Driving Licence, Ability to travel in the UK as required. IT More ❯

Managed Services Provider (MSP or MSSP) Knowledge and technical understanding of Microsoft 365 and general business IT systems (including Azure, Intune & Autopilot) Experience in using ConnectWise Manage or another ITSM tool (ServiceNow/Remedy/Autotask) Operational understanding and experience working in ITIL aligned environments including an understanding of SLAs, Incident Management, Service Request Fulfilment and Change Management Ability to More ❯

or managed services environment . Strong knowledge of Windows (and ideally some Linux) operating systems, networking fundamentals , and cloud platforms such as Microsoft 365 and Azure . Familiarity with ITSM tools (e.g., ConnectWise, ServiceNow, or similar). Excellent troubleshooting skills across hardware, software, and network infrastructure. Confident communicator with strong customer service skills. Self-motivated, organised, and capable of managing More ❯

Power BI) Microsoft Entra ID/Azure AD Microsoft Intune (device & mobile management) Windows 10/11 configuration and troubleshooting Confidence diagnosing hardware, connectivity, and access issues. Familiarity with ITSM tools. Excellent communication and customer service skills. A proactive, pragmatic approach - able to work independently and deliver at pace. Interested? Please send your CV for immediate consideration. Modis International Ltd More ❯

line position for at least 2 years. Key Responsibilities: Providing support to internal staff via Service Desk portal & telephone. Accurate logging of incidents and service requests in the IT Service Management system. Diagnosing and resolving technical issues using remote support tools. Troubleshoot workstation, laptop, mobile phone, and printer issues. Providing clear communication on the status of requests to the requester. More ❯

components: Ø PPG standard desktop, tools & utilities, Ø IT networks and voice services, Ø Thin Client technology (Citrix), Ø Ticket handling tools/cross team troubleshooting Understanding of IT Service Management concepts; Strong verbal communication skills, including the ability to document operations procedures; Strong customer service skills and the ability to deal all types of customer service requests; Good analytical More ❯

the architectural framework for Service Integration and Service Management tooling. Experience Deep understanding of ITIL frameworks and their application in enterprise environments. Proven experience as a Solution Architect in ITSM, service integration and service mapping. Hands-on experience with platforms like ServiceNow, BMC Remedy, or equivalent. Excellent communication and stakeholder engagement skills. Ability to balance strategic vision with practical implementation. More ❯

Responsibilities: Deliver first-line and advanced technical support for Microsoft Dynamics CRM and all associated business critical applications including issue diagnosis, resolution, and escalation where necessary Monitor and administer ITSM Perform light-touch configuration and customisation within Dynamics CRM and Power Platform (Power Apps, Power Automate) to meet evolving business needs Collaborate with stakeholders to identify opportunities for process automation More ❯

future success, which means keeping ourselves open to brilliant outcomes Training Opportunities to progress within Jungle IT’s service operations or other departments Potential to develop expertise in IT service management and compliance standards Apprenticeship Standard Business administrator (level 3) Training Provider BPP PROFESSIONAL EDUCATION LIMITED Working Week Monday to Friday. Shifts to be confirmed. Expected Duration 1 Year More ❯

build strong relationships internally and externally Excellent documentation writing skills. Excellent troubleshooting and analytical skills. Good knowledge of ITIL or hold ITIL certification. Good experience knowledge of working with ITSM tools Good knowledge and understanding of IT networks such as routers, switches and firewalls. (knowledge of Silver Peak/Aruba SDWAN would be an advantage) Benefits Work mobile Laptop More ❯

balance business priorities with tech delivery. Self-driven, adaptable, and solutions-focused. Nice to have Background in retail, logistics, or financial services. Experience modernising Legacy applications. Exposure to IT service management (eg, ITIL) and managed service environments. Relevant qualifications in IT, Agile, or project management (eg, PRINCE2, ITIL). More ❯

a high performing IT support team within a fast paced and evolving enterprise environment. This permanent, full time Service Desk Manager role offers a blend of operational leadership, IT service management, and stakeholder engagement. Perfect for candidates seeking a Service Desk Manager job with a passion for driving service excellence and ITSM best practices. This role is ideal for professionals … and technology trends. Service Desk Manager Requirements Proven experience managing IT support/service desk teams in a mid-to-large scale environment. Strong knowledge of IT service management (ITSM), including ITIL, incident management, problem management, and change management. Practical experience with ITSM tools and platforms. Deep understanding of service delivery processes and frameworks such as ISO27001, NIST, or Cyber More ❯

accurate, high-performing, and supports broader transformation initiatives. This IT Configuration Manager offers the chance to set direction, lead a small team, and influence best practice across the wider ITSM landscape while working in a collaborative, forward-thinking environment. IT Configuration Manager – Key Requirements: Strong background in IT Service Management (ITSM), with proven experience managing or designing CMDBs within enterprise … environments IT Configuration Manager – Benefits: Performance-related bonus Car allowance (circa £5k) Enhanced pension contribution 25+ days annual leave Private healthcare Free on-site parking If you’re an ITSM professional looking for a role where you can shape strategy, lead continuous improvement, and ensure Configuration Management delivers measurable business value, this is an outstanding opportunity to do just that. More ❯

opportunity to lead an amazing team of Service desk support engineers, (hybrid) based in Leeds. They're a strong unit with strong culture and have a key focus on ITSM methodologies. Responsibilities Provide effective technical leadership, line management and direction to the Service Desk team in pursuit of service excellence. Analyse the service desk systems and performance data ensuring the More ❯

Our client is seeking an established Director of IT Operations and Service Delivery to shape the future of technology for a global organisation. You'll oversee IT infrastructure, workplace technology, and service delivery across multiple locations - ensuring scalability, security, and More ❯

Greetings Greetings We are Hiring Lead Security Solution Architect(Privilege Password Management CyberArk ) Position in UK - Sheffield -JC: 106885 Client is looking for someone with strong ITSM knowledge Privilege Password Management CyberArk . Job Description Location: UK - Sheffield (Hybrid) Hybrid Model Job Profile – Lead Security Solution Architect Project Overview Client is working on a strategic Identity and Access Management programme More ❯

Agile IT Service Manager About the role We need someone who doesn’t just “do process” but owns it . Someone who can take IT service management from “tick-box” to “value-add.” If you’re the type who enjoys telling people what ITIL says without actually making it work in real life, this isn’t for you. Details: Leeds … is about making things better, faster, smarter, and more customer-focused. You’ll be the person who spots patterns others miss, turns chaos into clarity, and makes sure our ITSM Office isn’t just a name on an org chart but a driver of real change. What you’ll actually do: Own service management processes like they’re your personal More ❯

Adecco are pleased to be recruiting for a IT Project Manager to work within the South Yorkshire Police Force Location: Sheffield Contract Type: Temporary Hourly Rate: £18.99 per hour End Date: until at least the end of March 2026 Working More ❯