1 to 25 of 27 ITSM Jobs in Yorkshire

large-scale technical and operational issues. Solid understanding of: IT Infrastructure (Cloud and On-Premise) Application Lifecycle Management Networking and Systems Integration Experience with ITSM frameworks such as ITIL. Hands-on experience with tools such as ServiceNow, Jira, or similar platforms. Leadership & Communication Experience leading cross-functional technical teams. Excellent ...

experience or relevant job titles of; Change Management Coordinator, Change Analyst, IT Change Coordinator, Service Management Analyst, Junior Change Manager, ITIL Change Lead, ITSM Coordinator, Service Transition Analyst, NOC Change Coordinator, Operations Support Analyst, Release Coordinator may also be considered for this role. ...

Server 2016, 2019 and 2022 DNS, DHCP, TCP/IP and VPN VMware or Hyper-V Hardware and software troubleshooting Remote support tools IT service management and ticketing systems Basic PowerShell scripting About You At least two years' experience in a 2nd Line IT Support, Service Desk or Desktop Support ...

Windows 11, macOS and Android. Experience with basic networking and monitoring tools, mobile device management, and can resolve common print solution issues Experience with ITSM platforms, Jira Service Management, or other recognised tools A customer service mindset. Someone who is friendly, approachable, and empathetic. Great attention to detail ...

clinical systems, cybersecurity, and digital workplace technologies. Contributes to continuous service improvement in line with NHS standards, Information Governance requirements, and best practice IT service management frameworks. What are we looking for in a candidate: Experience in IT support, systems administration, or infrastructure operations. Excellent people leadership capabilities to develop ...

weeks at a time. Your main duties would include: Incident Management Log and manage incidents and service requests using the IT Service Management (ITSM) tool. Prioritize and categorize incidents based on their impact and urgency. Ensure timely resolution of incidents in accordance with Service Level Agreements (SLAs). First-Contact … support role. ITIL Foundation certification. CompTIA A+, Network+, or Microsoft Fundamentals. Experience in MSP or multi-client environments. PowerShell or automation experience. Experience with ITSM tools and remote support software. Experience with First Contact Resolution (FCR) operations and capability to troubleshoot/fix FCR tasks such as Email ...

IT operations, or technology services roles within a regulated or enterprise environment. Technical skills including knowledge of end‐user computing, network and infrastructure services, ITSM processes (incident, problem, change), and vendor‐supported technology environments. Ability to align technology services to operational and commercial business needs, manage budgets, and prioritize demand ...

Skills & Experience Experience supporting Workday HCM environments Strong understanding of Workday configuration, security, and data management Experience supporting SaaS applications and integrations Familiarity with ITSM/ticketing tools and ITIL processes Strong communication and stakeholder management skills Ability to work collaboratively across technical and business teams Desirable Additional Workday certifications ...

into structured epics, features, and stories for SAFe teams, ensuring clarity of expected outcomes, dependencies, data needs, and acceptance conditions. - Align work across Catalogue, ITSM, and Employee Centre journeys with STL's transformation themes like guided self-service and catalogue simplification. Drive Design & Decision Clarity: - Facilitate workshops, mapping sessions ...

communication skills, able to translate technical issues into clear business updates Knowledge of contact centre platform integrations (e.g. CRM integrations). Knowledge of IT service management practices (incident, problem, change and release management Knowledge of contact centre workforce management, reporting tooling and outbound diallers Experience (what you have done) Experience ...

asset records and support asset management processes. Provide administrative support relating to telephony contracts, Freedom of Information (FOI) requests, and service documentation. Use IT service management systems to accurately record and maintain service-related information. Support the continuous improvement of planning, administration, and service management processes. Liaise with colleagues, suppliers ...

asset records and support asset management processes. Provide administrative support relating to telephony contracts, Freedom of Information (FOI) requests, and service documentation. Use IT service management systems to accurately record and maintain service-related information. Support the continuous improvement of planning, administration, and service management processes. Liaise with colleagues, suppliers ...

account strategy, communications, and business development. Champion a “Our Customer, One Roc” culture and coaching mindset. Essential Skills & Experience 5+ years’ experience in IT service management or large-scale IT service delivery. Strong stakeholder management, including C-suite engagement. Experience leading or coaching teams. Excellent communication, organisation, and customer-focused ...

core values Follow service management processes to ensure consistency and effectiveness of the service and contribute to continuous process improvement Use agreed IT service management tools to accurately capture data relating to ITIL processes. Ensure service related documentation is accurate and relevant Collaborate with colleagues to identify and investigate problems ...

repetitive IT helpdesk tasks, including: Password resets Account unlocks Software access requests Knowledge-based troubleshooting Integrate with enterprise platforms including ticketing, identity, collaboration, and ITSM systems. Implement prompt orchestration, guardrails, fallback logic, and human handoff mechanisms. Own feature delivery from solution design through deployment and production release. Required Skills & Experience ...

with enterprise architecture principles, standards, and strategic objectives. Provide expert technical advice and guidance on emerging technologies and opportunities for service improvement. Support IT service management processes and contribute to continuous improvement initiatives. Investigate technical issues and collaborate with colleagues to identify and implement effective solutions. Requirements: Proven experience developing ...

with enterprise architecture principles, standards, and strategic objectives. Provide expert technical advice and guidance on emerging technologies and opportunities for service improvement. Support IT service management processes and contribute to continuous improvement initiatives. Investigate technical issues and collaborate with colleagues to identify and implement effective solutions. Requirements: Proven experience developing ...

This 6 month FTC IT Service Manager position sits within the Governance & Resilience function and is responsible for embedding and improving IT service management practices aligned to ITIL 4. The role focuses on strengthening governance, driving operational resilience, and ensuring controlled, measurable delivery across change, release, and service management processes. … service lifecycle activities Supporting and improving incident management and recovery processes, ensuring lessons learned are embedded Profile You will bring strong experience across IT service management and governance within an enterprise environment, alongside the ability to influence and drive improvement. Essential experience & skills: Significant experience within an Enterprise Service Management ...

This 6 month FTC IT Service Manager position sits within the Governance & Resilience function and is responsible for embedding and improving IT service management practices aligned to ITIL 4. The role focuses on strengthening governance, driving operational resilience, and ensuring controlled, measurable delivery across change, release, and service management processes. … service lifecycle activities Supporting and improving incident management and recovery processes, ensuring lessons learned are embedded Profile You will bring strong experience across IT service management and governance within an enterprise environment, alongside the ability to influence and drive improvement. Essential experience & skills: Significant experience within an Enterprise Service Management ...

sites. Desirable Experience supporting manufacturing, production, logistics, or operational environments. Knowledge of networking fundamentals. Familiarity with Microsoft 365 technologies. Experience using IT Service Management (ITSM) platforms. Exposure to IT infrastructure projects and hardware rollouts. The Package: If successful our client is offering a salary between ...

senior escalation point. Deputise for the IT Manager and support wider IT leadership duties. Manage major incidents, ensuring clear communication and effective resolution. Oversee ITSM processes including incident, change, problem and CMDB. Monitor service performance and produce KPI and trend reporting. Support Microsoft 365, Azure and Cisco Meraki environments. Ensure … IT projects and stakeholder communication. Provide VIP/executive IT support. Mentor and support junior team members. Experience Required: IT service operations experience. Strong ITSM experience and CMDB management. Microsoft 365, Azure, Cisco Meraki experience. Incident, problem, change and escalation management. KPI reporting and service performance analysis. Strong user facing ...

with globally distributed teams service teams. Lead through influence in a matrix environment, taking accountability for outcomes. What youll need Experience: Experience in IT service management or operational leadership, such as service desk, team leader or similar roles. Experience managing performance, stakeholders or service delivery environments. Skills and behaviours … influencing skills. Resilient and comfortable working in a fast-paced, high-demand environment. Desirable: ITIL knowledge or certification. Experience with ServiceNow or similar ITSM tools. Experience working in large or complex service environments. ...

suppliers, contracts and IT procurement * Experience providing second and third-line support across hardware, software, telephony and end-user systems * Strong IT service management (ITSM) experience with the ability to drive operational improvements and best practice * Experience managing or mentoring IT teams * Excellent stakeholder management and communication skills, with ...

IT Governance & Resilience team within a broader IT Operations function, working alongside Service Delivery, Platforms & Infrastructure, and Information Security teams. Reporting to the IT Service Management Senior Manager, you will play a key role in operating, improving and embedding ITIL 4-aligned governance and service management practices. You will lead … recovery activities Maintain governance artefacts and ensure compliance with internal and regulatory standards What you'll need to succeed Proven experience within Enterprise IT Service Management/IT Operations Strong understanding and practical application of ITIL (ideally ITIL 4) Experience leading governance forums such as Change Advisory Boards (CAB) Solid ...

clinical systems, cybersecurity, and digital workplace technologies. Contributes to continuous service improvement in line with NHS standards, Information Governance requirements, and best practice IT service management frameworks. About us What are the benefits of working at St Gemmas? At St Gemmas, our people are at the heart of our organisation … senior technical escalation point Experience delivering IT services in a complex environment with clinical or safety critical requirements. Experience working effectively with an ITSM system Experience overseeing the lifecycle of end user devices, including procurement, deployment, replacement, and disposal. Supported the effective use of Microsoft 365, collaboration tools, and digital ...