1 to 25 of 52 ITSM Jobs in Yorkshire

Service Collection, encompassing Jira Service Management, Customer Service Management, and Assets, is a global leader in providing robust platforms for IT Service Management (ITSM) and Enterprise Service Management (ESM), enabling efficient service operations and exceptional customer experiences. Our practice works with clients across all industries to assess, design, implement, optimise … transformation goals.Supporting the design and delivery of compelling Atlassian Service Collection demonstrations tailored to client challenges, showcasing practical use cases and business outcomes for ITSM, ESM, and customer service.Helping clients understand how Atlassian Service Collection solutions integrate with Jira Software, Confluence, and broader enterprise ecosystems to improve service request fulfilment ...

line and second-line IT support via telephone, email, remote access and face-to-face assistance • Logging, categorising and prioritising incidents within the IT service management system • Troubleshooting hardware, software, access and connectivity issues • Supporting Windows desktops, laptops, mobile devices, printers and peripherals • Setting up, configuring and deploying laptops, smartphones ...

supporting COINS ERP or similar enterprise platforms. Knowledge of user access management, integrations, upgrades, and ERP administration. Experience using SysAid, JIRA, or comparable IT service management tools. Job Offer Salary ranging from £45,000 to £55,000, dependent on the level of experience. A car allowance of £5,700 Strong ...

Essential Experience Previous experience working in an IT Service Desk or Helpdesk environment Experience supporting Windows operating systems and Microsoft 365 Experience using an ITSM or ticket management system Strong troubleshooting and problem solving skills Excellent communication and customer service skills Ability to prioritise and manage a busy workload Desirable ...

proactive and continuous improvement mindset Desirable skills include - ITIL Foundation or equivalent Service Management certification, experience within Financial Services, knowledge of ServiceNow or equivalent ITSM tooling, experience of release management, service transition or operational readiness activities and an understanding of modern delivery approaches including Agile and DevOps About ...

Windows OS, Microsoft 365, Active Directory, Azure. Understanding of basic networking concepts, including Wi-Fi, VPNs, DNS, and TCP/IP. Experience using ITSM or ticketing tools ...

from home. What You’ll Need strong understanding of IT infrastructure, hardware, software, cloud technologies, and configuration management principles. Experience using Asset & Configuration Management, ITSM, discovery, and monitoring tools. Proven experience managing hardware and software asset lifecycles and maintaining accurate asset and configuration records. Strong analytical and problem-solving skills ...

Design & Transition Management Expertise in ITIL Service Design & Service Transition Experience with OAT, ORR, Hypercare, DR/Failover Testing Knowledge of ServiceNow or other ITSM tools Strong understanding of Monitoring, Observability, and Operational Support Excellent stakeholder and supplier management skills Experience validating Functional & Non-Functional Requirements Preferred ITIL v4 Certification ...

365. Organised, proactive and keen to develop a career in IT. Full UK driving licence. Desirable Previous Service Desk or Helpdesk experience. Knowledge of ITSM tools and SLAs. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date ...

incidents, service requests, problems, changes, knowledge, and service performance. Data Flows & Service Integration Define end-to-end operational data flows across: ServiceNow/ITSM platforms CMDB Monitoring and Event Management tools IAM platforms Endpoint Management solutions Security platforms Cloud environments Business applications Design integrations that improve automation, service visibility, reporting ...

understanding of Agile ways of working.A people first mindset to delivery of Incident and Problem Management.Knowledge of how to use tooling such as ServiceNow ITSM and Azure DevOps. Technical KnowledgeUnderstanding of Integration approaches to other systems such as API, Secure File based Transfers, BIB replication etc.Artificial Intelligence· Growing awareness ...

technical teams. Desirable Experience delivering large-scale enterprise system migrations, including platforms such as Oracle, Workday, Microsoft and Atlassian. Familiarity with ITIL and IT Service Management practices within an outsourced delivery model. Experience introducing AI-enabled or automation solutions to improve internal systems and support services. Relevant certifications in enterprise ...

platform, additional hands‐on KQL/SPL, PowerShell/Python experience preferred Demonstrable experience with Security Orchestration and Automation Strong understanding of ITSM workflows, implementing operational processes, and service delivery Practical experience coordinating vulnerability remediation with Infra/Cloud/App teams and tracking outcomes with data‐driven dashboards Solid ...

Intune Experience supporting laptops, desktops, mobile devices and peripherals Understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPN) Experience working with ITSM tools and SLA-driven environments Excellent troubleshooting, communication and customer service skills What you need to do now If you're interested in this role, click 'apply ...

services with organisational needs. What you'll need to succeed Proven leadership experience across infrastructure, networking and cyber security disciplines. Strong knowledge of IT service management, operational excellence and Agile delivery approaches. Experience managing complex IT environments, budgets and technical resources. Excellent stakeholder engagement and communication skills. Ability to lead ...

hardware/software gained through study or practical experience. Desirable Experience of working with ITIL and Service Management Processes Experience of using an IT Service Management platform Experience of using a Contact Centre/Call Management platform Experience of NHS Account and Smartcard Management processes Relevant NHS/public sector ...

value for money from IT suppliers. Supporting financial administration, asset management, FOI requests and telephony contract administration. Maintaining service documentation and utilising IT service management tools in line with ITIL processes. Identifying opportunities for cost savings and service improvements across the Council. Working collaboratively with stakeholders, suppliers and internal teams ...

Informatics/Process Redesign or similar, or an equivalent level of knowledge gained through practical experience Clinical Registration with a professional body Desirable IT Service Management Qualification Project Management Qualification CSO awareness with the completion of formal training in six months of starting in post Disclosure and Barring Service Check ...

ability to convert technical evidence into business risk and clear decisions. Awareness of regulated financial services, UK GDPR, secure data handling, ITIL/ITSM change controls and audit requirements. Useful, but not essential ISTQB Advanced Test Manager, or equivalent senior test-management experience. Salesforce or MuleSoft certification, or strong practical ...

summary We are currently seeking an IT Service Asset & Configuration Lead to join the Tech IT Service Management team. The IT Service Asset & Configuration Lead ensures that accurate configuration data is available to support key IT Service Management (ITSM) processes including Change, Incident, Problem and Release Management. Acting … reviewed on an ongoing basis in accordance with the changing needs of the organisation. Essential Criteria ITIL qualification or substantial experience in IT Service Management with a focus on SACM Experience working with ServiceNow CMDB and associated data models (e.g. CSDM) or ability to quickly develop expertise Strong technical understanding ...

Asset and licence management must have been a dedicated, core part of your previous role, not a secondary responsibility Strong working knowledge of CMDB, ITSM tools, licence audit and reconciliation processes, and ITIL-aligned service management Sound understanding of software licensing, supplier and contract management, and compliance obligations Excellent analytical ...

Asset and licence management must have been a dedicated, core part of your previous role, not a secondary responsibility Strong working knowledge of CMDB, ITSM tools, licence audit and reconciliation processes, and ITIL-aligned service management Sound understanding of software licensing, supplier and contract management, and compliance obligations Excellent analytical ...

confidently communicating with and providing updates to senior executives where required. Key Requirements Strong experience within IT Change Management, Technical Change Management or IT Service Management Good understanding of the end-to-end technical change lifecycle and associated governance Strong experience of CAB and technical change approval processes Experience working ...

ensure services are operationally ready before go-live. What we're looking for * Proven IT Change Management experience within large enterprise environments. * Strong ITSM process improvement expertise. * Experience implementing governance, operating model and service transition improvements. * ITIL knowledge and excellent stakeholder management skills. This is an excellent opportunity to shape ...

ensure services are operationally ready before go-live. What we're looking for * Proven IT Change Management experience within large enterprise environments. * Strong ITSM process improvement expertise. * Experience implementing governance, operating model and service transition improvements. * ITIL knowledge and excellent stakeholder management skills. This is an excellent opportunity to shape ...