14 of 14 ITSM Jobs in Yorkshire

Service Management Essentials. Familiarity with ITIL (Information Technology Infrastructure Library) principles. Strong technical skills around JIRA API’s and related automation. Proficiency in configuring and administering JSM. Knowledge of ITSM best practices and industry standards. Excellent problem-solving skills and attention to detail. Strong written and verbal communication skills. Ability to collaborate with cross-functional teams and departments. Ability to More ❯

the phone and in person, as well as the ability to explain potentially complicated issues in a way users/customers can understand. Experience of using Freshdesk or similar ITSM product to manage issue resolution and service requests. Ideally have 2+ years previous experience in a similar role. Full Driving Licence, Ability to travel in the UK as required. IT More ❯

Power BI) Microsoft Entra ID/Azure AD Microsoft Intune (device & mobile management) Windows 10/11 configuration and troubleshooting Confidence diagnosing hardware, connectivity, and access issues. Familiarity with ITSM tools. Excellent communication and customer service skills. A proactive, pragmatic approach - able to work independently and deliver at pace. Interested? Please send your CV for immediate consideration. Modis International Ltd More ❯

line position for at least 2 years. Key Responsibilities: Providing support to internal staff via Service Desk portal & telephone. Accurate logging of incidents and service requests in the IT Service Management system. Diagnosing and resolving technical issues using remote support tools. Troubleshoot workstation, laptop, mobile phone, and printer issues. Providing clear communication on the status of requests to the requester. More ❯

Responsibilities: Deliver first-line and advanced technical support for Microsoft Dynamics CRM and all associated business critical applications including issue diagnosis, resolution, and escalation where necessary Monitor and administer ITSM Perform light-touch configuration and customisation within Dynamics CRM and Power Platform (Power Apps, Power Automate) to meet evolving business needs Collaborate with stakeholders to identify opportunities for process automation More ❯

engineering teams in a service-driven environment A background delivering technology services into retail or hospitality sectors (desirable) Experience working with ITIL frameworks (desirable) Proficiency across the Microsoft stack, ITSM tools, WMS platforms, and related systems Strong operational planning skills, including forecasting, resource modelling, and capacity planning Experience managing supply chain or logistics support functions Experience negotiating commercial contract terms More ❯

build strong relationships internally and externally Excellent documentation writing skills. Excellent troubleshooting and analytical skills. Good knowledge of ITIL or hold ITIL certification. Good experience knowledge of working with ITSM tools Good knowledge and understanding of IT networks such as routers, switches and firewalls. (knowledge of Silver Peak/Aruba SDWAN would be an advantage) Benefits Work mobile Laptop More ❯

tasked with the following, Strong interpersonal and communication skills; ability to engage with users confidently. Solid understanding of IT fundamentals ( Windows, macOS , mobile devices, networking basics). Familiarity with ITSM tools, preferably ServiceNow. Ability to work independently and manage multiple tasks effectively. Positive, proactive, and adaptable to changing priorities. More ❯

tasked with the following, Strong interpersonal and communication skills; ability to engage with users confidently. Solid understanding of IT fundamentals (Windows, macOS, mobile devices, networking basics). Familiarity with ITSM tools, preferably ServiceNow. Ability to work independently and manage multiple tasks effectively. Positive, proactive, and adaptable to changing priorities. More ❯

opportunity to lead an amazing team of Service desk support engineers, (hybrid) based in Leeds. They're a strong unit with strong culture and have a key focus on ITSM methodologies. Responsibilities Provide effective technical leadership, line management and direction to the Service Desk team in pursuit of service excellence. Analyse the service desk systems and performance data ensuring the More ❯

Our client is seeking an established Director of IT Operations and Service Delivery to shape the future of technology for a global organisation. You'll oversee IT infrastructure, workplace technology, and service delivery across multiple locations - ensuring scalability, security, and More ❯

and services. Stakeholder Engagement: Experience in facilitating CAB meetings and effectively engaging with senior stakeholders. Technical Familiarity: Knowledge of IT infrastructure and services, including cloud technologies, networks, and applications. ITSM Tools Experience: Proficiency with ITSM tools such as ServiceNow, Remedy, or similar platforms. ITIL Certification: While an ITIL Foundation certification (or above) is preferred, it is not mandatory. Key Competencies More ❯

initially Rate: NHS/AFC Band 8a: £275.91 - £361.51 per day IR35: In scope As the Service Delivery Manager, you will provide short-term leadership to embed robust IT service management practices across the Digital function. You will work closely with the internal IT teams to implement and mature ITIL-aligned processes, coach existing staff, and drive a culture of … experience Proven experience as a Service Delivery Manager or similar leadership role. Strong knowledge and practical experience of ITIL frameworks . Demonstrable track record of implementing and maturing IT service management processes. Experience in coaching and developing internal teams to build capability and ownership. Excellent communication skills - able to build trust and influence across technical and non-technical audiences. Proactive More ❯

Adecco are pleased to be recruiting for a IT Project Manager to work within the South Yorkshire Police Force Location: Sheffield Contract Type: Temporary Hourly Rate: £18.99 per hour End Date: until at least the end of March 2026 Working More ❯