1 to 25 of 29 ITSM Jobs in Yorkshire

line and second-line IT support via telephone, email, remote access and face-to-face assistance • Logging, categorising and prioritising incidents within the IT service management system • Troubleshooting hardware, software, access and connectivity issues • Supporting Windows desktops, laptops, mobile devices, printers and peripherals • Setting up, configuring and deploying laptops, smartphones ...

supporting COINS ERP or similar enterprise platforms. Knowledge of user access management, integrations, upgrades, and ERP administration. Experience using SysAid, JIRA, or comparable IT service management tools. Job Offer Salary ranging from £45,000 to £55,000, dependent on the level of experience. A car allowance of £5,700 Strong ...

Essential Experience Previous experience working in an IT Service Desk or Helpdesk environment Experience supporting Windows operating systems and Microsoft 365 Experience using an ITSM or ticket management system Strong troubleshooting and problem solving skills Excellent communication and customer service skills Ability to prioritise and manage a busy workload Desirable ...

Windows OS, Microsoft 365, Active Directory, Azure. Understanding of basic networking concepts, including Wi-Fi, VPNs, DNS, and TCP/IP. Experience using ITSM or ticketing tools ...

365. Organised, proactive and keen to develop a career in IT. Full UK driving licence. Desirable Previous Service Desk or Helpdesk experience. Knowledge of ITSM tools and SLAs. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date ...

incidents, service requests, problems, changes, knowledge, and service performance. Data Flows & Service Integration Define end-to-end operational data flows across: ServiceNow/ITSM platforms CMDB Monitoring and Event Management tools IAM platforms Endpoint Management solutions Security platforms Cloud environments Business applications Design integrations that improve automation, service visibility, reporting ...

Intune Experience supporting laptops, desktops, mobile devices and peripherals Understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPN) Experience working with ITSM tools and SLA-driven environments Excellent troubleshooting, communication and customer service skills What you need to do now If you're interested in this role, click 'apply ...

services with organisational needs. What you'll need to succeed Proven leadership experience across infrastructure, networking and cyber security disciplines. Strong knowledge of IT service management, operational excellence and Agile delivery approaches. Experience managing complex IT environments, budgets and technical resources. Excellent stakeholder engagement and communication skills. Ability to lead ...

value for money from IT suppliers. Supporting financial administration, asset management, FOI requests and telephony contract administration. Maintaining service documentation and utilising IT service management tools in line with ITIL processes. Identifying opportunities for cost savings and service improvements across the Council. Working collaboratively with stakeholders, suppliers and internal teams ...

Informatics/Process Redesign or similar, or an equivalent level of knowledge gained through practical experience Clinical Registration with a professional body Desirable IT Service Management Qualification Project Management Qualification CSO awareness with the completion of formal training in six months of starting in post Disclosure and Barring Service Check ...

summary We are currently seeking an IT Service Asset & Configuration Lead to join the Tech IT Service Management team. The IT Service Asset & Configuration Lead ensures that accurate configuration data is available to support key IT Service Management (ITSM) processes including Change, Incident, Problem and Release Management. Acting … reviewed on an ongoing basis in accordance with the changing needs of the organisation. Essential Criteria ITIL qualification or substantial experience in IT Service Management with a focus on SACM Experience working with ServiceNow CMDB and associated data models (e.g. CSDM) or ability to quickly develop expertise Strong technical understanding ...

Asset and licence management must have been a dedicated, core part of your previous role, not a secondary responsibility Strong working knowledge of CMDB, ITSM tools, licence audit and reconciliation processes, and ITIL-aligned service management Sound understanding of software licensing, supplier and contract management, and compliance obligations Excellent analytical ...

Asset and licence management must have been a dedicated, core part of your previous role, not a secondary responsibility Strong working knowledge of CMDB, ITSM tools, licence audit and reconciliation processes, and ITIL-aligned service management Sound understanding of software licensing, supplier and contract management, and compliance obligations Excellent analytical ...

confidently communicating with and providing updates to senior executives where required. Key Requirements Strong experience within IT Change Management, Technical Change Management or IT Service Management Good understanding of the end-to-end technical change lifecycle and associated governance Strong experience of CAB and technical change approval processes Experience working ...

ensure services are operationally ready before go-live. What we're looking for * Proven IT Change Management experience within large enterprise environments. * Strong ITSM process improvement expertise. * Experience implementing governance, operating model and service transition improvements. * ITIL knowledge and excellent stakeholder management skills. This is an excellent opportunity to shape ...

ensure services are operationally ready before go-live. What we're looking for * Proven IT Change Management experience within large enterprise environments. * Strong ITSM process improvement expertise. * Experience implementing governance, operating model and service transition improvements. * ITIL knowledge and excellent stakeholder management skills. This is an excellent opportunity to shape ...

applying security controls in live environments. Incident, problem and service management: Proven experience providing 3rd line support and managing incidents, problems and changes using ITSM practices, including proactive monitoring and service improvement. Operational ownership and decision making: Ability to manage day-to-day operational issues, analyse root causes, and take ...

Jobtailor is seeking a senior IT service management leader to head multi-disciplinary support teams, driving accountability, collaboration and continuous improvement across the organisation. You will own service performance including SLAs and KPIs, manage major incidents, and collaborate with Product, Engineering and Customer Success to prevent recurrence, while pushing knowledge ...

core values. Follow service management processes to ensure consistency and effectiveness of the service and contribute to continuous process improvement. Use agreed IT service management tools to accurately capture data relating to ITIL processes. Ensure service related documentation is accurate and relevant. Collaborate with colleagues to identify and investigate problems ...

core values. Follow service management processes to ensure consistency and effectiveness of the service and contribute to continuous process improvement. Use agreed IT service management tools to accurately capture data relating to ITIL processes. Ensure service related documentation is accurate and relevant. Collaborate with colleagues to identify and investigate problems ...

long-term sustainability and will operate with a high degree of autonomy. Key ResponsibilitiesDesign and develop solutions across the ServiceNow platformConfigure core capabilities (e.g. ITSM, CSM, Now Assist, EC/Portals, workflows, flows, catalog, integrations, ITOM etc.)Build reusable, scalable components using out-of-the-box functionalityMinimise customisation and avoid ...

premises environments. Service Management, Automation & Technical Leadership Lead the monitoring, observability, performance and capacity management of network services, integrating operational and security monitoring with ITSM and SIEM platforms. Drive network automation and Infrastructure as Code using tools such as Ansible and Python to improve consistency and efficiency. Manage vendor relationships … context. Familiarity with network observability tools such as ThousandEyes, NetBrain, or Datadog Network Performance Monitoring for advanced path analysis and synthetic monitoring. Experience with ITSM platforms (e.g. ServiceNow or equivalent) including use of the platform for major incident management, problem records, and change advisory workflows. Familiarity with HPC or scientific ...

ensuring issues are resolved effectively. Reviewing Service Desk data to identify trends, recurring issues and opportunities for improvement. Developing and implementing SOPs, workflows and ITSM processes. Driving improvements around incident, request, problem and change management. Ensuring consistent processes and standards are followed across the Service Desk. Coaching and mentoring team … support team. You'll ideally have experience with: Managing or leading an IT Service Desk/IT Support team. Working within an ITIL/ITSM environment. Managing SLAs, KPIs and support performance. Implementing and improving Service Desk processes. Creating SOPs, documentation and knowledge bases. Incident and escalation management. Coaching ...

Service Desk Team Leader The Role As a Service Desk Team Leader, you will take day-to-day ownership of an ITIL-aligned ITSM service desk. This includes supporting customer accounts, leading a team of service analysts, owning the customer relationship and ensuring a consistently high standard of service delivery. … receive joined-up, consistent support. Essential Skills & Experience include: 3-5 years' experience leading or supervising a service desk team within an ITIL-aligned ITSM environment, with the ability to make an immediate impact in the role. Experience using Jira Service Management to manage SLAs, KPIs ...

Support team. The post holder will be responsible for Operational Support. Managing incidents and service requests related to their allocated system using the Trust ITSM system. This includes: Providing second line application and technical support, investigating, diagnosing and resolving complex issues. Raising and coordinating issues with suppliers and internal digital … systems Excellent verbal and written communication skills, with the ability to explain complex information to both technical and non-technical audiences Understanding of IT service management principles (ITIL), incident management, problem management, system resilience and service continuity Please see the attached job description for further information about this vacancy About ...