1 to 25 of 29 ITSM Jobs in Yorkshire

Major Incident Management to support a large-scale enterprise technology environment. The ideal candidate will have a strong background in IT Service Management (ITSM), Incident Management, and Financial Services, with the ability to manage critical incidents, engage stakeholders, and drive service restoration in a fast-paced 24x7 environment. Key Responsibilities … Conduct and contribute to Major Incident Reviews (MIRs) and Root Cause Analysis (RCA). - Execute Incident Management processes in accordance with IT Service Management (ITSM) best practices. - Ensure accurate documentation of the incident lifecycle to support reporting, compliance, and continuous improvement. - Work closely with Business Service Owners, Engineering, Operations ...

Practical experience working within an ITIL-aligned support model (Incident, Change, Problem). Strong troubleshooting capability, with a structured and methodical approach. Experience using ITSM tooling such as ServiceNow. Ability to manage workload effectively in a shared services, multi-customer environment. Clear and concise communication skills, both written and verbal. ...

Practical experience working within an ITIL-aligned support model (Incident, Change, Problem). Strong troubleshooting capability, with a structured and methodical approach. Experience using ITSM tooling such as ServiceNow. Ability to manage workload effectively in a shared services, multi-customer environment. Clear and concise communication skills, both written and verbal. ...

demonstrate: Proven experience managing IT operations or technology services. Strong understanding of Microsoft 365, Windows environments, networking, and cloud platforms. Experience with IT service management principles and service delivery. Knowledge of cybersecurity fundamentals, backup strategies, and disaster recovery. Experience managing third-party vendors and technology partners. Strong troubleshooting and problem ...

Excellent troubleshooting and problem-solving skills. Strong customer service and communication skills. Ability to prioritise workload and manage multiple support requests. Experience using IT service management/helpdesk software. ...

network, endpoint and peripheral issues. Supporting and administering Active Directory, Microsoft Entra and Microsoft 365 environments. Managing incidents and service requests through the IT service management platform. Supporting laptops, desktops, mobile devices, printers, scanners and associated peripherals. Assisting with Windows 11, iOS and Android device enrolment, configuration and troubleshooting. Creating ...

cloud technologies. Delivering and managing IT support services within a business environment. Microsoft Entra ID (Azure Active Directory) and Microsoft security technologies. IT service management principles and best practices. Managing third-party suppliers and service providers. Strong troubleshooting, analytical and problem-solving skills. Excellent communication and stakeholder management skills. Previous ...

Windows 11, macOS and Android. Experience with basic networking and monitoring tools, mobile device management, and can resolve common print solution issues Experience with ITSM platforms, Jira Service Management, or other recognised tools A customer service mindset. Someone who is friendly, approachable, and empathetic. Great attention to detail ...

role. Proven experience managing third-party suppliers, contracts, and commercial relationships. Experience overseeing IT budgets and delivering cost-saving initiatives. Sound understanding of IT service management principles and continuous improvement methodologies. Knowledge of cyber security, risk management, governance, and compliance practices. Experience developing and implementing IT strategies and technology roadmaps. ...

IT Service Management Analyst (ITSM) Hybrid – 2 days per week … office | Leeds/Bradford To £45,000 Are you passionate about driving service excellence, leading critical IT processes, and shaping the future of IT Service Management? We're recruiting for an award-winning, growing technology organisation seeking an IT Service Management Analyst to play a key role in delivering ...

Incident Management, Problem Management and Service Recovery processes. Ability to make informed decisions under pressure in time-critical situations. Experience operating within structured IT Service Management environments (ITIL). Desirable Experience Financial Services, Banking or other highly regulated industry experience. Experience working within 24/7 operational environments. Exposure ...

IT Service Management Analyst (ITSM) Hybrid – 2 days per week … office | Leeds/Bradford To £45,000 Are you passionate about driving service excellence, leading critical IT processes, and shaping the future of IT Service Management? We're recruiting for an award-winning, growing technology organisation seeking an IT Service Management Analyst to play a key role in delivering ...

rota when required. Experience Required: IT related degree or equivalent experience. 1st and 2nd line IT support experience within a business environment. Experience with ITSM tools and ticket management. Microsoft 365, Azure, Entra ID and Intune experience. Strong troubleshooting skills across desktop, cloud and network services. Experience with IT asset ...

development skills Strong knowledge of project governance, planning, risk and financial management Experience delivering projects through both Agile and Waterfall methodologies Solid IT Service Management expertise, including service transition and operational support frameworks Excellent stakeholder management and influencing skills across all levels Strong commercial awareness, including supplier and contract management ...

agile and waterfall delivery methodologies. The skills for success Understanding of OT‐like lab environments (instruments, controllers, vendor‐managed systems) and strong understanding of ITSM, PMP, Agile processes. Graduate or master's degree in computer science or equivalent Ability to define and track resilience value metrics. Appropriate ITIL/ ...

agile and waterfall delivery methodologies. The skills for success Understanding of OT‐like lab environments (instruments, controllers, vendor‐managed systems) and strong understanding of ITSM, PMP, Agile processes. Graduate or master\'s degree in computer science or equivalent Ability to define and track resilience value metrics. Appropriate ITIL/ ...

Reporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting and coordination to enable designated process owners … stakeholders to make decisions and drive outcomes. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design/Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured ...

IT Service Management Analyst (ITSM) Hybrid – 2 days per week … office | Leeds/Bradford To £45,000 Are you passionate about driving service excellence, leading critical IT processes, and shaping the future of IT Service Management? We're recruiting for an award-winning, growing technology organisation seeking an IT Service Management Analyst to play a key role in delivering ...

Experience operating in regulated environments with governance, risk, and control requirements, Excellent stakeholder management across security, operations, technology, and risk, Experience with IGA/ITSM platforms (eg, SailPoint, Saviynt, ServiceNow) and directory services, Familiarity with data governance/lineage and MLOps/ModelOps monitoring. The ideal candidate will desirably have ...

Experience operating in regulated environments with governance, risk, and control requirements, Excellent stakeholder management across security, operations, technology, and risk, Experience with IGA/ITSM platforms (eg, SailPoint, Saviynt, ServiceNow) and directory services, Familiarity with data governance/lineage and MLOps/ModelOps monitoring. \n The ideal candidate will desirably ...

IT Service Management Analyst (ITSM) Hybrid – 2 days per week … office | Leeds/Bradford To £45,000 Are you passionate about driving service excellence, leading critical IT processes, and shaping the future of IT Service Management? We're recruiting for an award-winning, growing technology organisation seeking an IT Service Management Analyst to play a key role in delivering ...

support the needs of our clients, we are looking for candidates with one or more of the following skills and experience across the IT Service Management framework, including but not limited to: • General Service Management • Service Desk • Request Fulfilment • Problem Management • Incident Management • Knowledge Management • Service Asset and Configuration Management … Change Management • Transition Management including on-/off-boarding of services and suppliers • Implementing IT Service Management Frameworks • Agile ways of working and approaches to Service Management capability • Service Management Tooling and Automation • Event Management • Availability and Capacity Management • Service Management of Cloud Services In this role, you will work ...

focused, you will be able to prioritise operational requests, investigate alerts, resolve standard incidents and escalate more complex issues clearly and promptly. Experience of ITSM processes, SLAs, change control and working with suppliers or vendors would be an advantage, along with a proactive approach to spotting capacity, performance, resilience ...

Service Desk Team Leader The Role As a Service Desk Team Leader, you will take day-to-day ownership of an ITIL-aligned ITSM service desk. This includes supporting customer accounts, leading a team of service analysts, owning the customer relationship and ensuring a consistently high standard of service delivery. … receive joined-up, consistent support. Essential Skills & Experience include: 3-5 years' experience leading or supervising a service desk team within an ITIL-aligned ITSM environment, with the ability to make an immediate impact in the role. Experience using Jira Service Management to manage SLAs, KPIs ...

projects, delivering at pace while maintaining quality, in line with business objectives. Embed ITIL‐aligned incident, problem, change, and asset management processes, owning the ITSM toolset, service catalogue, and knowledge base. Own and manage all group IT infrastructure, including servers, cloud platforms (Microsoft 365, Azure/Entra ID), networking … Experience providing senior‐level escalation support for complex infrastructure, firewall, networking, and systems issues. ITIL Foundation certification (or above) and hands‐on experience with ITSM platforms and reporting. Solid understanding of cyber security controls and compliance frameworks (e.g. Cyber Essentials, ISO 27001, GDPR), patching, and access management. Experience managing third ...