24 of 24 ITSM Jobs in Yorkshire

Azure, Active Directory, Intune, MS Office, Win11, Mac OS, Malware, Security fundamentals (e.g. anti-virus, Phishing, IP Spoofing) Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA’s incident Management. Service Request Fulfilment ...

experience or relevant job titles of; Change Management Coordinator, Change Analyst, IT Change Coordinator, Service Management Analyst, Junior Change Manager, ITIL Change Lead, ITSM Coordinator, Service Transition Analyst, NOC Change Coordinator, Operations Support Analyst, Release Coordinator may also be considered for this role. ...

with protective Security applications - access control, CCTV, Intruder detection and PSIM - Experienced people manager, across wide range of capability levels - Proven capability in IT Service Management/Ownership (Service, Incidents, Problems, Changes, Release, Risks, Data etc) - Evidence of large scale/global technology transformation, service introduction and/or service ...

Bicep, ARM templates). • Familiarity with tools such as Power BI or Synapse Analytics. • Experience with scripting languages such as Python. • Exposure to IT service management tools (e.g. ServiceNow). • Experience in consultancy or multi-client environments. • Knowledge of monitoring tools such as Azure Monitor and Log Analytics. Benefits • Competitive ...

customer-facing departments, and third-party suppliers to ensure operational continuity. Operations & Incident Manager Requirements Proven experience within incident management, operations management, or IT service management environments. Strong leadership experience managing multiple operational or technical teams. Excellent knowledge of SLA-driven service delivery, escalation management, and operational governance. Experience leading ...

platform optimisation initiatives Key Skills: 8+ years’ experience as a Product Owner or Business Analyst on ServiceNow Strong knowledge of ServiceNow modules such as: ITSM ITOM HRSD CSM Solid understanding of: ServiceNow platform capabilities (workflows, Flow Designer, CMDB, integrations) Licensing and platform constraints Proven experience in: Backlog management and prioritisation ...

plan to meet the changing expectations of customers and regulators. Responsibilities Configure and support key SAP Solution Manager components, including CHARM/cCHARM, ITSM, Solution Documentation, System and Technical Monitoring, and Business Process Monitoring. Manage system landscapes through LMDB, SLD, connectivity setup, and overall configuration. Handle upgrades, FPS/ ...

great work life balance. DWP. Digital with Purpose. Are you a technical lead with strong ServiceNow development expertise and solid knowledge of SecOps or ITSM frameworks and practices? We're looking for an engaging leader with strong ServiceNow development expertise and a background in either Security or IT Service Management. ...

you. Where you fit in: As our Senior SAP Consultant, you will: Configure and support key SAP Solution Manager components, including CHARM/cCHARM, ITSM, Solution Documentation, System and Technical Monitoring, and Business Process Monitoring. Manage system landscapes through LMDB, SLD, connectivity setup, and overall configuration. Handle upgrades, FPS/ ...

business needs into actionable requirements Key Skills: Strong experience as a Product Manager within ServiceNow environments Good functional knowledge across key modules such as: ITSM HRSD ITOM CSM Proven ability to: Define product vision and roadmap Manage and prioritise backlogs Deliver value-driven outcomes Strong understanding of Agile/Scrum ...

5+ years Salary: As per Industry Standards Employment Type: Full Time Job Code: 042026/04 Job Description Netstratum is seeking a highly experienced ITSM professional with deep expertise in ITSM platforms to lead the design, configuration, and implementation of our service management platform. This role will play a critical … optimizing workflows and service delivery. This is not a support/admin role—we are looking for someone who can architect, implement, and transform ITSM processes at scale. Key Responsibilities Platform Implementation & Architecture Platform Implementation & Architecture Lead end-to-end implementation and optimization of ITSM platforms Design scalable ITSM workflows ...

ability to present complex technical information clearly to non-technical stakeholders Experience managing third-party suppliers and MSP relationships Proven ability to use ITSM tools and good service management practices to support reliable, customer-focused IT services. Understanding of cybersecurity fundamentals, including experience with Cyber Essentials or similar. Open ...

systems Experience working closely with DevOps, QA, engineering, and release management teams Strong working knowledge of tools such as Jira, ServiceNow, or similar ITSM/delivery tooling Experience working in Agile, Scrum, or hybrid delivery environments Strong stakeholder management skills across technical teams, product teams, and third-party vendors Hands ...

production, maximising the value and adoption of data-driven decision making across the business. Own service performance and continuous improvement, ensuring robust IT Service Management, regulatory compliance, model risk management, ethical AI standards, and ongoing enhancements to user experience, efficiency, scalability, and cost of operation. Define and deliver ...

love you to join us. What skills, knowledge and experience will you need? Substantial experience of various modules and applications within ServiceNow (eg - ITSM, ITOM, SPM, NLU, Security, HRSD, Service Portals, Workspaces, CMDB, Integrations). Significant demonstrable experience of delivering value through the implementation of new or enhanced functionality into ...

repetitive IT helpdesk tasks, including: Password resets Account unlocks Software access requests Knowledge-based troubleshooting Integrate with enterprise platforms including ticketing, identity, collaboration, and ITSM systems. Implement prompt orchestration, guardrails, fallback logic, and human handoff mechanisms. Own feature delivery from solution design through deployment and production release. Required Skills & Experience ...

successful in this role you should meet the following requirements 8 Years of total IT experience with 5 years of relevant IT Service Management experience Diploma in BE/BTech/MTech/MSc in Computer ScienceIT preferred or any engineering field considered or equivalent ITIL PMP or other relevant … certifications are highly desirable Strong understanding of IT service management frameworks and best practices Excellent communication and interpersonal skills Ability to collaborate effectively with cross functional teams and stakeholders Strong analytical and problem solving skills Experience in managing service performance matrices and KPIs Knowledge of incident problem and change management ...

great work life balance. DWP. Digital with Purpose. Are you a technical lead with strong ServiceNow development expertise and solid knowledge of SecOps or ITSM frameworks and practices? We're looking for an engaging leader with strong ServiceNow development expertise and ... ZIPC1_UKTJ ...

great work life balance. DWP. Digital with Purpose. Are you a technical lead with strong ServiceNow development expertise and solid knowledge of SecOps or ITSM frameworks and practices? xxuwjjq We're looking for an engaging leader with strong ServiceNow development expertise and ... Increase your chances of an interview ...

senior escalation point. Deputise for the IT Manager and support wider IT leadership duties. Manage major incidents, ensuring clear communication and effective resolution. Oversee ITSM processes including incident, change, problem and CMDB. Monitor service performance and produce KPI and trend reporting. Support Microsoft 365, Azure and Cisco Meraki environments. Ensure … IT projects and stakeholder communication. Provide VIP/executive IT support. Mentor and support junior team members. Experience Required: IT service operations experience. Strong ITSM experience and CMDB management. Microsoft 365, Azure, Cisco Meraki experience. Incident, problem, change and escalation management. KPI reporting and service performance analysis. Strong user facing ...

supporting not only client success, but the future success of the business. Key Responsibilities Solution Delivery Deliver end-to-end ServiceNow implementations across ITSM, ITOM, and CMDB workstreams Configure and develop platform capabilities including Flows, Business Rules, Script Includes, UI Policies, Client Scripts, and integrations Produce high-quality technical documentation … audiences Support pre-sales activities including solution design and demonstrations Skills & Experience 35 years of hands-on ServiceNow implementation experience Strong expertise in ITSM (Incident, Problem, Change, Request) Experience with ITOM, CMDB, and integrations (REST/SOAP/MID Server) Proven delivery across the full project lifecycle ServiceNow certifications such ...

retrospectives). Proactively manage delivery risks, dependencies, and technical debt. Integration & Enterprise Enablement Integrate solutions with enterprise platforms such as ticketing, identity, collaboration, and ITSM systems. Ensure secure integration patterns including authentication, RBAC, auditing, and logging. Support production releases and live service handover, including documentation and operational readiness. Governance & Stakeholder … authorisation, secure coding, and auditability. Experience working in regulated or large enterprise environments. Preferred Skills & Experience Experience integrating with ServiceNow, Jira, Zendesk, or similar ITSM platforms. Experience with collaboration tools such as Microsoft Teams or Slack integrations. Background in building internal employee tools or enterprise support platforms. Experience operating ...

performing solutions aligned with enterprise IT strategy. Key Responsibilities: Architecture & Solution Design Define and design end-to-end ServiceNow architecture across modules such as: ITSM ITOM (Discovery & Service Mapping) ITAM Develop architectural blueprints, standards, and best practices Align solutions with enterprise IT strategy and digital transformation goals Lead design … estimation, and continuous improvement Key Skills: 10+ years’ experience in IT, including 3+ years as a ServiceNow Architect Deep expertise in: ServiceNow platform architecture ITSM, ITOM, ITAM modules Strong hands-on experience with: JavaScript, Glide, Flow Designer, Integration Hub Proven experience delivering large-scale ServiceNow implementations Strong integration experience across ...

depending on experience Location: Sheffield (Hybrid - 3 days onsite) Duration: 6 months (likely extension) A leading organisation is looking for experienced Operational Resilience and ITSM specialists to join a growing team focused on strengthening technology resilience and third-party risk management. This role will sit across both: Operational Resilience - supplier … mapping, vulnerability assessments, and resilience frameworks ITSM/IT Controls - assessing supplier controls, ITIL environments, and technology resilience standards You'll be working closely with senior stakeholders, helping to ensure suppliers meet required resilience standards and supporting broader risk and resilience initiatives across the business. Key experience: Operational Resilience/ ...