24 of 24 ITSM Jobs in Yorkshire

Windows 11, macOS and Android. Experience with basic networking and monitoring tools, mobile device management, and can resolve common print solution issues Experience with ITSM platforms, Jira Service Management, or other recognised tools A customer service mindset. Someone who is friendly, approachable, and empathetic. Great attention to detail ...

Essential Experience Previous experience working in an IT Service Desk or Helpdesk environment Experience supporting Windows operating systems and Microsoft 365 Experience using an ITSM or ticket management system Strong troubleshooting and problem solving skills Excellent communication and customer service skills Ability to prioritise and manage a busy workload Desirable ...

365. Organised, proactive and keen to develop a career in IT. Full UK driving licence. Desirable Previous Service Desk or Helpdesk experience. Knowledge of ITSM tools and SLAs. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date ...

Intune Experience supporting laptops, desktops, mobile devices and peripherals Understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPN) Experience working with ITSM tools and SLA-driven environments Excellent troubleshooting, communication and customer service skills What you need to do now If you're interested in this role, click 'apply ...

support procedures and knowledge articles while applying logical problem-solving skills to more complex issues. Accurately record, manage and update incidents through the IT Service Management system. Work within agreed service levels and performance targets, ensuring timely resolution of issues. Collaborate with colleagues across the wider IT function to deliver ...

services with organisational needs. What you'll need to succeed Proven leadership experience across infrastructure, networking and cyber security disciplines. Strong knowledge of IT service management, operational excellence and Agile delivery approaches. Experience managing complex IT environments, budgets and technical resources. Excellent stakeholder engagement and communication skills. Ability to lead ...

technology services with organisational needs. What you'll need to succeedProven leadership experience across infrastructure, networking and cyber security disciplines. Strong knowledge of IT service management, operational excellence and Agile delivery approaches. Experience managing complex IT environments, budgets and technical resources. Excellent stakeholder engagement and communication skills. Ability to lead ...

value for money from IT suppliers. Supporting financial administration, asset management, FOI requests and telephony contract administration. Maintaining service documentation and utilising IT service management tools in line with ITIL processes. Identifying opportunities for cost savings and service improvements across the Council. Working collaboratively with stakeholders, suppliers and internal teams ...

summary We are currently seeking an IT Service Asset & Configuration Lead to join the Tech IT Service Management team. The IT Service Asset & Configuration Lead ensures that accurate configuration data is available to support key IT Service Management (ITSM) processes including Change, Incident, Problem and Release Management. Acting … reviewed on an ongoing basis in accordance with the changing needs of the organisation. Essential Criteria ITIL qualification or substantial experience in IT Service Management with a focus on SACM Experience working with ServiceNow CMDB and associated data models (e.g. CSDM) or ability to quickly develop expertise Strong technical understanding ...

Asset and licence management must have been a dedicated, core part of your previous role, not a secondary responsibility Strong working knowledge of CMDB, ITSM tools, licence audit and reconciliation processes, and ITIL-aligned service management Sound understanding of software licensing, supplier and contract management, and compliance obligations Excellent analytical ...

Asset and licence management must have been a dedicated, core part of your previous role, not a secondary responsibility Strong working knowledge of CMDB, ITSM tools, licence audit and reconciliation processes, and ITIL-aligned service management Sound understanding of software licensing, supplier and contract management, and compliance obligations Excellent analytical ...

applying security controls in live environments. Incident, problem and service management: Proven experience providing 3rd line support and managing incidents, problems and changes using ITSM practices, including proactive monitoring and service improvement. Operational ownership and decision making: Ability to manage day-to-day operational issues, analyse root causes, and take ...

benefits to support your finances, wellbeing and family. Working Pattern: Permanent | Full Time | Flexible First options availableThe roleThe Service Resilience Lead is a retained ITSM role within a SIAM Hybrid model, overseeing service resilience, continuity and recovery across the service ecosystem, with a focus on business critical services and their ...

Jobtailor is seeking a senior IT service management leader to head multi-disciplinary support teams, driving accountability, collaboration and continuous improvement across the organisation. You will own service performance including SLAs and KPIs, manage major incidents, and collaborate with Product, Engineering and Customer Success to prevent recurrence, while pushing knowledge ...

long-term sustainability and will operate with a high degree of autonomy. Key ResponsibilitiesDesign and develop solutions across the ServiceNow platformConfigure core capabilities (e.g. ITSM, CSM, Now Assist, EC/Portals, workflows, flows, catalog, integrations, ITOM etc.)Build reusable, scalable components using out-of-the-box functionalityMinimise customisation and avoid ...

multiple client environments, ensuring stability and performance optimisation. Desirable ExperienceUnderstanding of data governance, data quality, and metadata management practices. Exposure to IT Service Management (ITSM) tools like ServiceNow. Knowledge of monitoring tools like Azure Monitor and Log Analytics. What makes us greatAlongside working with some of the most talented people ...

Service Desk Team Leader The Role As a Service Desk Team Leader, you will take day-to-day ownership of an ITIL-aligned ITSM service desk. This includes supporting customer accounts, leading a team of service analysts, owning the customer relationship and ensuring a consistently high standard of service delivery. … receive joined-up, consistent support. Essential Skills & Experience include: 3-5 years' experience leading or supervising a service desk team within an ITIL-aligned ITSM environment, with the ability to make an immediate impact in the role. Experience using Jira Service Management to manage SLAs, KPIs ...

Windows (P4W). LAN/WAN infrastructure knowledge. SQL database management. Hosted telephony systems. Cyber Essentials and Cyber Essentials Plus. IT service management (ITSM). Managing third-party suppliers and contracts. Strong understanding of cybersecurity principles and best practice. Desirable: Power BI, Exclaimer, advanced Excel and SQL, digital dictation systems ...

Support team. The post holder will be responsible for Operational Support. Managing incidents and service requests related to their allocated system using the Trust ITSM system. This includes: Providing second line application and technical support, investigating, diagnosing and resolving complex issues. Raising and coordinating issues with suppliers and internal digital … systems Excellent verbal and written communication skills, with the ability to explain complex information to both technical and non-technical audiences Understanding of IT service management principles (ITIL), incident management, problem management, system resilience and service continuity Please see the attached job description for further information about this vacancy About ...

trends, risks, and opportunities for improvement including those involving AI Requirements Proven leadership experience across software or application support teams Strong understanding of IT service management principles Experience managing complex incidents and customer environments Confidence working with data, KPIs, and service reporting Excellent communication and stakeholder management skills A continuous … improvement. Proficient in utilizing data and insights to drive operational enhancements and stakeholder engagement in regulated sectors. Highest-signal resume keywords Leadership Experience IT Service Management Incident Management Data Analysis Stakeholder Management ATS Optimization Keywords Hard Skills Incident Management Problem Management Change Management Service Level Agreements (SLAs) Key Performance Indicators ...

Support meeting rooms, video conferencing systems, audiovisual equipment and collaboration technology. Record and maintain accurate information on incidents and requests using the company's ITSM system. Carry out regular checks of meeting rooms and audiovisual equipment. Person Specification: Fluent in Spanish Excellent communication and interpersonal skills with a strong customer … SharePoint. Comfortable with Windows/user operating systems. Laptops, desktops, peripherals, printers and docking stations Wi-Fi, VPN and remote access. Experienced with ITSM and/or ticketing systems. This is a full-time position offering an annual salary of £40,000 - £45,000 + excellent company benefits. Apply ...

users across 100+ sites, managing a team of 11 and overseeing everything from the Service Desk and Major Incident Management through to Asset & Configuration Management, ITSM platform development and third-party supplier performance. What you'll be doing Leading, developing and motivating a Service Desk and Service Operations team, building … third-party service performance Handling the full people-management piece What we're looking for Solid experience in IT Service Operations or IT Service Management, ideally managing a Service Desk or End User Support function of meaningful scale Confidence managing and developing a team, including handling performance and conduct conversations ...

Major Incident function. Own the service risk register and drive mitigating actions. Governance, Assurance & Continual Improvement Ensure the BU's services are compliant with ITSM practice standards set by Practice Owners. Provide assurance that processes are being followed and record quality is high. Own the continual improvement backlog, prioritising initiatives … incidents, problems and continual improvement. Excellent written and verbal communication — able to switch between technical detail and executive summary. Experience with ServiceNow or comparable ITSM tooling. Everything you'll love To ensure we balance moments where we know we need to collaborate together and the need for flexibility, Asda ...

benefits to support your finances, wellbeing and family. Working Pattern: Permanent | Full Time | Flexible First options availableThe RoleThe Senior Release Manager is a retained ITSM role within a hybrid SIAM model, accountable for governing and assuring Release Management. As the retained authority for IT Release Governance, the role ensures release … risk appetite. Build trusted relationships with senior technology leaders, IT teams and business stakeholders who contribute to release management and decision making. Drive consistent ITSM controls, release governance, assurance and continuous improvement across the supplier ecosystem, while ensuring delivery accountability remains with delivery teams and partners. Oversee release activity across ...