Jobs 1 to 15 of 21

Avaya Contact Centre Specialist

North West -
Cognizant
Avaya Specialist - UK. The Customer Interaction Management (CIM) Practice offers Computer-Telephony Integration (CTI) solution implementations, maintenance, routing optimization, blended channel implementation and recording/WFM solutions across a whole array of industry-leading technologies from Cisco, Avaya, Genesys and several other widely adopted CTI/CIM products in the market in...
Posted: 3 days ago

Project Manager - Customer Interaction Solutions - CTI/IVR

Midlands -
WBRS
Demonstrated experience in managing multichannel contact centre technology projects including some or all of the following technologies (voice, email, SMS, IVR, web chat, social or co-browsing); Good experience with Call Centre systems - (Genesys, Avaya, Cisco, NICE, Verint) including Voice platforms, call recording, PBX, ACD etc. Appropriate Project Management certifications (...
Posted: Yesterday

Enterprise Account Manager - Telephony/Contact Centre solutions

London -
WBRS
My client is highly recognised as a leading Global software vendor within the customer interaction software space. They have an excellent opportunity for an Account Manager to join their UK team. The Account Manager plays a key part of the overall sales team supporting customers and is primarily responsible for...
Posted: Yesterday

Systems Engineer - Leeds

Leeds, West Yorkshire -
Fruition IT Resources Limited
Develop and maintain IT procedural/process documentation in line with PCI DSS and ITIL requirements. Maintain a viable IT Business continuity and disaster recovery infrastructure as per business requirements... Assist in system capacity planning... Microsoft servers, switches, SANS, VMware, telephony systems and firewalls... - Windows Server 2008/2012, Active directory, DNS,...
Salary: £30000 - £36000 per annum + pension, bonus
Posted: Yesterday

Cache OOP Software Developer - Redditch Worcestershire

Redditch, Worcestershire -
Emponics Ltd
Whether their customer orders over the phone, by post, the Internet (including Web TV), IVR (Interactive Voice Response) or from a retail outlet, they can handle all these different media with a totally integrated solution... Ideally you will have experience of the more modern versions of cache including things like...
Salary: £ negotiable
Posted: 4 days ago

Contact Centre Consultant (Cisco IP Voice)

Liverpool -
Bluefire Consulting
Job Title: Contact Centre Voice Consultant (Cisco TelePresence / Collaboration) Location: Liverpool... Overview: We are looking to recruit a voice specific, contact centre technical consultant to act as subject matter expert in this strategy based position, supporting and implementing proposals that are geared to technical advancement enabling operational performance improvement of...
Salary: £55000 - £60000 per annum + 15% bonus & flexible benefits
Posted: 22 days ago

Business Analyst CBS - Telco / Mobile Operator

City, London -
Asset Resourcing Ltd
Role Purpose: Within the Core Business Services Team, focusing on Telco services; IN, VAS, IVR, Switching, Products and Propositions: *Enable the delivery of key projects in soliciting, defining, documenting and agreeing requirements... Attention to detail and with high quality standards, the individual will have a broad and deep knowledge of...
Salary: £50000 - £55000 per annum + 10% bonus + benefits
Posted: 23 hours ago

Principal Mitel Engineer 3300, 3100

South East -
Imperative People
Mitel 3300, 3100, SX2000, Nupoint, installations, upgrades, LAN/WAN, MEAS accreditation, Telecommunications... You will also have experience of 3300/3100, Nu-Point Messenger, Teleworker, IP Dect, Unified Communicator, Visual Workflow Manager (VWM), Mitel Collaboration Advanced (MCA), CC7, VM Ware, SX2000. It is also essential that you have experience of LAN/...
Salary: £40000 - £45000 per annum + £6,600 car allowance + full bens
Posted: 3 days ago

Genesys Engineers

Swindon, Wiltshire -
WBRS
Conduct readiness validation testing... Provide customer engagement project management... Technical Requirements: Extensive experience in routing, troubleshooting & delivery but ideally you will also have good experience in Genesys design and architecture, SIP architecture, IVR and Voice Biometrics... Experience in Genesys troubleshooting... Genesys SIP Server & Media Server. IVR, Voice Biometrics. Genesys Reporting...
Posted: 2 days ago

Digital Banking Project Manager

Manchester, Lancashire -
Rullion IT Plus
You are expert in MS Project, PowerPoint, Excel and JIRA. DDLA / Agile approach, Ideally you have Scrum certification... net, VB, Java, SQL experience in developing and Project Managing E2E Website developments, e-mail enhancements, IVR/IVM projects and or SMS/Moibile Banking. You are familiar with Kanban, Projector, JIRA Agile...
Rate: £450 - £500 per annum
Posted: 3 days ago

Digital Banking Business Analyst

Manchester, Lancashire -
Rullion IT Plus
Stakeholder Management experience... *Adjusting analysis techniques to fit both Waterfall and Agile (particularly Scrum) development... You are expert in MS Project, PowerPoint, Excel and JIRA. DDLA / Agile approach, Ideally you have Scrum certification. Demonstrable experience with all areas of Business & Technical Analysis... net, VB, Java, SQL experience in analysis for /...
Rate: £350 - £400 per annum
Posted: 3 days ago

Test Analyst (Newcastle)

Newcastle-upon-Tyne, Tyne and Wear -
Cognizant
Summary of Department Focus: Cognizant BFS testing practice is 4500 member unit that has skills varying from core application testing, Test programme Management to test consulting. Cognizant is the preferred testing partner for top 3 of the UK Banks... Summary of Job Purpose: Cognizant Banking and Financial Services testsing practice...
Posted: Yesterday

Senior Unified Communications Engineer (Lync)

Leicester, Leicestershire -
Outsourcery Hosting Ltd
Microsoft LyncServer 70-336 and 70-337. Design, build and support of Microsoft LyncServer 2010/2013... Experience with active directory and PKI. Experience with Exchange 2010/2013. Experience of Lync integrated 3... Desirable skills and qualifications required for Senior UC Engineer at Outsourcery: Microsoft MCSE Communications 70-335 & 70-338...
Salary: From £45,000 to £55,000 per annum plus Bonus, Pension and Benefits
Posted: 24 days ago

Senior Unified Communications Engineer

Manchester -
Outsourcery
Microsoft LyncServer 70-336 and 70-337. - Design, build and support of Microsoft LyncServer 2010/2013... - Experience with active directory and PKI. - Experience with Exchange 2010/2013. - Experience of Lync integrated 3rd party solutions. Desirable skills and qualifications required for Senior UC Engineer at Outsourcery: - Microsoft MCSE Communications 70-335 &...
Salary: £45,000 - £55,000 per year plus Bonus, Beneifts and Pension
Posted: 22 days ago

Technical Sales Consultant

Hemel Hempstead, Hertfordshire -
Ping IT Recruitment ltd
Key Skills: Technical Support, Speech Recognition, VoIP... The chosen Technical Sales Consultant will work with the Business Development Team as the focal point of technical support during the sales process... Suitable candidates will ideally have 5 years of experience in a Support role ideally with knowledge of Speech Recognition, Interactive...
Salary: From £35,000 to £55,000 per annum
Posted: 14 hours ago