or PureEngage platforms, including configuration, administration, and integration capabilities. Strong understanding of contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR). Excellent troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues. Effective communication, collaboration, and stakeholder management skills. more »
Croydon, England, United Kingdom Hybrid / WFH Options
Tata Consultancy Services
Scripts -understand Call Types, Dial numbers, RONA, PQ’s/Skill groups. Previous experience of building UCCE scripts via Call Studio. Ability to create IVR and Menu options within Unity Voice Mail. Knowledge of Video Technologies – WebEx, CMS, TMS. Experience with voice over IP Protocols (SIP, H323, MGCP, SCCP, etc. more »
the best at what they do. Responsibilities In this role you will be working with a team that manages the operations of a global IVR system, assisting with the deployment of applications to AWS and on-premises architectures, across different environments. Additional tasks include monitoring the performance and the stability … of the IVR environment in all regions, (AMR, EMEIA and JAPAC), and responding to any needs in a timely manner. Requires some evening and weekend work, depending on business needs. Requirements In addition to excellent communication and client interaction skills you should have experience with: • Familiarity with AWS S3, EC2 more »
Our client a global technology consulting company is seeking Nuance Biometric IVR Engineer in London, UK. Job Description: 5+ Years of Experience on Nuance IVR Systems Voice Biometrics Conversational IVR skillsets Must have in Nuance voice biometrics deployment and operations Desired hands on exposure in Nuance Speech Suite and Nuance more »
