8 Incident Management Jobs in Cheshire

Role: Incident Management/Service Management Location: Crewe, UK Role Overview: The Incident Management Service role is pivotal in ensuring timely resolution of customer IT issues within agreed Service Level Agreement (SLA) targets. The incumbent will play a critical role in incident escalation, communication … and coordination with internal and external stakeholders. This position requires expertise in Incident Management processes, strong leadership skills, and a proactive approach to problem-solving. Technical Skills: Facilitate incident management processes to ensure timely resolution of customer IT issues. Develop and document incident processes and … protocols. Utilize the 8D methodology to investigate and resolve incidents, producing regular incident summary reports. Ensure availability of services and underlying infrastructure in alignment with business needs and contractual obligations. Develop a knowledge base for internal and external support teams to increase the First Time Fix (FTF) rate of more »

Role: Incident Management Service Location: Crewe Technical Skill: - · Incident management facilitating timely resolution of customer IT issues within agreed SLA targets including escalation, communication, and coordination with internal and external parties. · Developing and documenting Incident processes and protocols. · Uses 8D methodology to investigate and resolve … incidents. Produces regular Incident summary reports for purposes of communication. · Availability Management - ensure that services and underlying infrastructure are available in alignment with both business need and contractual obligations of suppliers. Communicate service status/issues to connected car service stakeholders. · Development of a knowledge base for internal … external support teams which increases FTF (First Time Fix) rate of Customer issues and implementation of process improvements from lessons learnt · Prior experience of Incident and other ITSM processes · Strong knowledge on Service Now – mainly in Problem, Change, Major Incident and Reporting modules. · Excellent leadership skills and ability more »

with the CTO, to own and manage their Security strategy & roadmap. As the Information Security Manager you will manage the 3rd Party Vendors, crisis management, incident management, whilst maturing their Information Security Processes and drive Governance, Risk & Compliance across the business. The business in hand are going more »

cloud systems, utilizing leading technologies such as Azure and VMWare. In this role, you will be at the forefront of documentation, administration, and system management for a dynamic suite of services, ensuring optimal performance and security across their network. Cloud Technician Ideal Profile: Degree in IT or equivalent experience … DFS, GPO, and PowerShell scripting Experience with Windows Server, including Hyper-V, and deep O365 skills Understanding of ITIL frameworks, including change, problem, and incident management Cloud Technician Responsibilities: Administer and manage the Microsoft Cloud Environment, including documentation and continuous improvement Oversee Hybrid AD, both on-premise and more »

Citrix, Desktops, AD and security. As one of our Infrastructure Engineers you will specialise in O365 and Cloud and be responsible for:- Administration and management of the Microsoft Cloud Environment. Documentation of the cloud environment through a process of continual improvement. Performing tenant to tenant migrations using 3rd party … AWS) Cloud-based technologies, O365, Exchange Online and Azure O365 Skills including usage, licencing, and administration. InTune VMWare ITIL knowledge including change, problem, and incident management is advantageous but not essential. Extensive knowledge of key infrastructure elements. In return, you will be rewarded with ongoing training and career more »

environment includes various solutions including private hosted cloud, Microsoft Office, SaaS, and other systems. The team you will manage supports over 200 individuals including incident management, infrastructure and ongoing projects. You will have the opportunity to invest in team development, infrastructure and technology stacks. This is a great … challenging current practices and enhancing technology delivery to support long-term objectives. Responsibilities - IT Manager Ownership of internal systems; spearheading upgrades; maintaining business continuity Management and development of small IT Team including individual development plans Build relationships and rapport with senior stakeholders both technical and non-technical Manage relationships … based roles and manage software asset licensing Requirements - IT Manager Previous experience in a similar role i.e. IT Manager, Systems Manager, etc. Experience of management and development of small IT team Strong communication skills and proven ability to build relationships with senior stakeholders Demonstrate need to understand requirements to more »

AWS) Cloud-based technologies, O365, Exchange Online and Azure O365 Skills including usage, licensing, and administration. InTune VMWare ITIL knowledge including change, problem, and incident management is advantageous but not essential. more »

AD \ GPO \ PowerShell) Windows servers, including Hyper-V and VMWare Familiar with Cloud computing platforms (Azure, AWS) Imaging including MDT and MCS Windows driver management Printers and print management ITIL knowledge including change, problem, and incident management. more »