14 of 14 Incident Management Jobs in Cheshire

Description: Job Title: Cyber Incident Management Senior Specialist Corporate Title: Vice President Location: Chester At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Res The Team: Cyber Incident Response and Management is part of the Cyber Response & Recovery Team who provide a globally coordinated and managed response capability for information security events and incidents that may impact the confidentiality, integrity, and/or availability of the Bank’s information and information systems or has privacy implications. ...

senior operational representative, providing leadership, coordination and decision-making across major incidents, service-impacting events and operational activities. This role combines operational leadership, stakeholder management and service management expertise. You will work closely with customer stakeholders, suppliers and Computacenter technical teams to ensure appropriate prioritisation, effective incident … services. The successful candidate will bring strong operational leadership experience within a complex IT environment, combined with a broad understanding of enterprise infrastructure, service management and operational governance. What you'll do Acting as Computacenter's primary operational representative within the customer Command Centre. Leading the operational response ...

senior operational representative, providing leadership, coordination and decision-making across major incidents, service-impacting events and operational activities. This role combines operational leadership, stakeholder management and service management expertise. You will work closely with customer stakeholders, suppliers and Computacenter technical teams to ensure appropriate prioritisation, effective incident … services. The successful candidate will bring strong operational leadership experience within a complex IT environment, combined with a broad understanding of enterprise infrastructure, service management and operational governance. What you'll do Acting as Computacenter's primary operational representative within the customer Command Centre. Leading the operational response ...

range of technical issues, taking ownership from initial contact through to resolution or appropriate escalation. Working as part of a collaborative IT and Service Management team, you'll help deliver a positive user experience while developing your technical knowledge across Microsoft 365, endpoint management, identity and cloud technologies. … third-party suppliers when required. Delivering a high level of customer service while maintaining a positive, professional and service-oriented approach. Working within established Incident Management processes, Service Level Agreements and wider Service Management practices. Maintaining, updating and using support documentation, SOPs, knowledge articles and IT asset ...

candidate will provide Level 2 operational support across LAN, WAN, wireless and Data Centre environments, ensuring network availability, performance and stability. The role involves incident resolution, network monitoring, configuration management, troubleshooting and supporting network changes in line with established ITIL processes. Key Responsibilities Provide Level 2 support … enterprise network infrastructure. Troubleshoot and resolve incidents relating to routing, switching, WAN, LAN and wireless connectivity. Monitor network health and performance using network management and monitoring tools. Perform network device configuration, software upgrades, patching and routine maintenance. Support network changes in accordance with ITIL Change Management processes. Investigate ...

including cybersecurity standards, cloud architecture guardrails and operational controls Lead DevOps and Site Reliability Engineering (SRE) maturity, embedding monitoring, observability, automated testing and structured incident response Drive adoption of automation and AI‐enabled tooling to improve anomaly detection, incident management, vulnerability management and operational efficiency Provide … technical oversight of production operations, ensuring alignment between platform standards and operational support teams Lead cybersecurity governance, including audits, penetration testing, vulnerability management and risk frameworks Support integration of acquired platforms, ensuring alignment with EA Technology’s security and reliability standards Establish and maintain platform standards that balance delivery ...

play a key role in ensuring the delivery of effective Operational service within our Tech function. You will play an active part in Major Incident Management, Service Reviews for Tier 1 suppliers, ensuring that our Tech Department meets its SLA with the business, internal customer reviews and business … wide communication related to operational service and stakeholder management. Additionally, you will support IT Admin on invoicing, Group Procurement on Service Relationship Management and will provide input to the Cyber & Operations Director for the IT budget. Typical duties include (not limited to): Support the GTS Service & Operations Manager with ...

function onsite, managing a multi disciplined team and supporting a wider workforce of around 70 FTEs. The remit covers proactive maintenance, asset care, facilities management, compliance, contractor control and continuous improvement across all automated systems and site infrastructure. You will work closely with Operations, H&S, Procurement, Property, Control … cause analysis and implementing corrective actions Managing contractors and third-party service providers Ensuring SLA compliance and strong service delivery Overseeing site wide facilities management including cleaning, utilities and infrastructure Ensuring environmental compliance and waste management Leading emergency response planning and incident management Supporting infrastructure, energy ...

software, printer, network and system-related issues in a timely manner. Log, track, prioritise and resolve incidents and service requests using the IT Service Management (ITSM) system. Escalate complex technical issues to second-line support or specialist teams where required. Install, configure and maintain desktop PCs, laptops, mobile devices … printers and associated peripherals. Support user account administration, password resets and access management within Microsoft environments. Assist with workstation deployments, hardware upgrades and equipment replacements. Support Microsoft Windows operating systems and core Microsoft technologies. Assist with network troubleshooting, connectivity issues and basic administration tasks. Maintain accurate documentation of support ...

practical experience with SRE principles and production environments. Strong programming/scripting skills, such as Python, Go, Java, C# or Bash. Proven experience in incident management, troubleshooting and root cause analysis. Strong observability and monitoring experience. Experience with AWS, Azure or GCP. Good understanding of operating systems, networking ...

integration designs with relevant business, technical and application stakeholders. Identify and manage integration dependencies, design gaps and architectural risks. Integration Delivery Planning and Management: Own and coordinate the technical delivery plans for an assigned portfolio of Workday integrations. Work with the SI and downstream application owners to agree integration … operational handover materials are produced. Coordinate knowledge transfer between the SI, internal IT, HRIS and application support teams. Ensure integration monitoring, error handling, incident management and support ownership are clearly defined. Support the establishment of operational procedures and integration support arrangements. Assist with hypercare planning, production issue resolution ...

Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response. Accountabilities Build Engineering: Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease … use. Including the identification of the appropriate technologies and solutions to meet business, optimisation, and resourcing requirements. Incident Management: Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Use of data to drive down mean time to resolution. ...

Purpose of the role To apply software engineering techniques, automation, and best practices in incident response, to ensure the reliability, availability, and scalability of the systems, platforms, and technology through them. Accountabilities Availability, performance, and scalability of systems and services through proactive monitoring, maintenance, and capacity planning. Resolution, analysis … less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions. Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. ...

Bank of America is seeking a Cyber Incident Management Senior Specialist in Chester to coordinate response and recovery activities for information security incidents, engaging with global teams and executives to drive timely containment and remediation. The role requires leadership in triage, clear communication of findings, and mentoring ...