Incident Management Jobs in Cheshire

The Infrastructure Manager will be tasked with leading a team of infrastructure engineers/analysts in the areas of service analysis and improvement, incident management, disaster recovery and estate maintenance... The successful Infrastructure Manager will have (i) 3-5 years in a managerial or team lead position, working predominately within a...

Main duties: - Dealing with incoming incidents in a professional, courteous manner over the phone and via email web, internet & HTML. - Incident Management i.e.; logging tickets, dealing with 1st and 3rd line resolution teams, 3rd parties and keeping the user informed throughout the life cycle of an incident: => Supporting Windows...