1 to 25 of 34 Incident Management Jobs in the North West

The Application Support Manager provides management, strategic direction and mentorship for the team of Support Managers they are responsible for, ensuring objectives and measurements are met or exceeded and can demonstrate their management of the teams through regular management reviews and reporting. This is a strategic role … a pivotal role in supporting our customers and ensuring our services are robust and client focussed. The Application Support Manager is accountable for the incident and service request management practice ensuring resolution to incidents within Service/Operational Level Agreements within the application support function. They specialise in … within the teams they are responsible for, ensuring appropriate capacity and competency is available to meet the demand. Duties and Responsibilities: Accountable for the Incident & Service Request Management practice. Ensuring support is established and operating effectively ensuring the practice is followed and demonstrate the effectiveness of the practice. more »

world’s leading suppliers of industrial trucks and supply chain solutions Logistics and Supply Chain Experience are essential for this role. Main duties Relationship Management: Build and maintain a strong customer relationship giving exceptional customer service and providing advice and guidance on relevant software solutions. Ensure a high level … Act as the primary point of contact for your allocated customers, and act as a point of escalation when required for incidents and problems. Management: Maintain a deep understanding of service management principles, frameworks (such as ITIL), and best practices to ensure the efficient and effective delivery of … services. This includes incident management, problem management and change management. Management: Ensure timely delivery of Projects/Enhancements in line with both the customer’s and our business requirements. Knowledge: Maintain an appropriate level of knowledge of our products, services, and technological developments to be able more »

provisioning of technical capability within service and support teams, to provide technical investigation for non-product specific technologies within the incidents and service request management practice from services provided by System C. The Technical Support Manager is effective working across not only the service and support teams, but also … conducting performance evaluations and facilitating professional development. Ensuring objectives and measurements for the technical support team are met or exceeded and can demonstrate the management of this team through regular management reviews and reporting. The Technical Support Manager reacts to the changing demand on the business through allocation … with other internal business departments to align support with business goals and enhance customer experience by holistically addressing technical issues. Identify improvements to the Incident and Service Request Management practices from management review and service strategy. Initiate and contribute to continual improvement. Ensure deliverables are met and more »

an Oracle Service Cloud (OSC) Consultant to start immediately. The Oracle Service Cloud Consultant will be responsible for supporting their OSC system as an incident management tool, to apply system updates, and identify bugs. The ideal candidate will have strong technical capabilities, as well as experience using/… in previous engagements. The role will be fully remote, and incorporates AD HOC working arrangements. Key skills: * Strong experience surrounding Oracle Service Cloud and incident application * Extensive experience using/supporting Oracle Service Cloud in previous engagements * Strong Technical and hands on capability with Oracle Service Cloud * Ability to … how the clients OSC is used to support the general running of the organisation * Previous experience of utilising the Oracle Service Cloud as an incident management tool, to effectively identify bugs and resolve issues * Ability to apply and run system updates Interested? Please submit your updated CV to more »

an Oracle Service Cloud (OSC) Consultant to start immediately. The Oracle Service Cloud Consultant will be responsible for supporting their OSC system as an incident management tool, to apply system updates, and identify bugs. The ideal candidate will have strong technical capabilities, as well as experience using/… in previous engagements. The role will be fully remote, and incorporates AD HOC working arrangements. Key skills: * Strong experience surrounding Oracle Service Cloud and incident application * Extensive experience using/supporting Oracle Service Cloud in previous engagements * Strong Technical and hands on capability with Oracle Service Cloud * Ability to … how the clients OSC is used to support the general running of the organisation * Previous experience of utilising the Oracle Service Cloud as an incident management tool, to effectively identify bugs and resolve issues * Ability to apply and run system updates Interested? Please submit your updated CV to more »

with the CTO, to own and manage their Security strategy & roadmap. As the Information Security Manager you will manage the 3rd Party Vendors, crisis management, incident management, whilst maturing their Information Security Processes and drive Governance, Risk & Compliance across the business. The business in hand are going more »

process of pro-active continuous service improvement and to plan and manage the reduction of cyber and security risk to services the security operations management of the Technology estates and its availability 24/7/365 where applicable closely with the wider Technology Services and Information Security teams … providing SME capability to align any development activity with the Technology Services and business operational and strategic requirements of the Incident Management process and activities for an cyber related incidents and work closely with the Information Security team and delivering the resources (people, tools and technology) to create … appropriate strategies to create efficient and effective solutions and services experience in an IT managerial position having responsibilities for operations, planning, people and relationship management IT Management/Contracts experience, including infrastructure development, delivery and operational management Successful Programmes (MSP)/APMP If you are an experienced more »

organisation Ensure services are integrated, and delivered as required Work with and support third parties in providing network infrastructure services Provide input into overall management - workforce, budget, technology roadmaps, projects and tasks Take primary operational responsibility for assigned services and ensure operational continuity Participate in cross-functional infrastructure teams … within GTS as directed by the Network Manager. Skills needed for this role : Asset and configuration management . You can maintain secure configuration and accurate information, controlling IT assets in one or more significant areas, and verifying location and state of assets. (Relevant skill level: working) Availability and capacity … management . You know how to manage service components to ensure they meet business needs and performance targets. (Relevant skill level: working) Change management . You can deal with high-impact, complex change requests. You know how to ensure that release policies, procedures and processes are applied. (Relevant more »

monitor infrastructure and applications across Datacentre and Cloud (AWS and Azure) environments. You will lead shift team members in first line fault diagnosis and incident resolution. This role requires regular shift working. You will be required to do 14 shifts over a 28-day period: this consists of … for improvement and simplify processes. Identify improvements and support proposed solutions. What skills, knowledge and experience will you need? Experience of leadership and Team Management in an IT Operations area. Experience working within a first line Command Centre team or incident resolution teams. Knowledge of IT Infrastructure e.g. … high profile technical incidents, prioritise accordingly and coordinate through to resolution with 2/3rd line technical SMEs (this will include supporting the Major Incident Management process). Understand the ITIL framework with working knowledge of Incident, Problem and Change. Analytical and problem-solving skills with working more »

participate in cross-functional teams within GTS as directed by the TechOps Team Managers. Technical Capabilities: Skills needed for this role Asset and configuration management . You can maintain secure configuration and accurate information, controlling IT assets in one or more significant areas, and verifying location and state of … assets. Availability and capacity management . You know how to manage service components to ensure they meet business needs and performance targets. Change management . You can deal with high-impact, complex change requests. You know how to ensure that release policies, procedures and processes are applied. Coding … and currently in use. Continual service improvement . You can identify process optimisation opportunities with guidance and contribute to the implementation of proposed solutions. Incident management . You can diagnose and prioritise incidents, investigating their causes and finding resolutions. Ownership and initiative . You can own an issue more »

for this particular role. Salary: £47,683 What you'll be doing: Ensuring security incidents are handled, and managed, in accordance with the Air Incident Management Processes and Playbooks for a multitude of scenarios across all domains of security - Physical, Personnel, Technical and - support to/triage of … Cyber Security incidents Assisting in reviewing, triage and management security incidents across all BAE Systems businesses including Europe & International (E&I), Falconworks, Operations, FCAS and US Programmes (USP) Supporting the Security Incidents and Investigations Manager when conducting investigations within conjunction with wider business functions (i.e. HR, Legal, Ethics, Enterprise … by championing and modelling behaviours that demonstrate and adhere to BAE Systems values and code of conduct Your skills and experiences: Essential: Understanding of incident and investigations management/discipline, processes and procedures and maintaining a case load Investigation and interview skills To have a proactive approach to more »

Troubleshoot basic network issues such as ADSL broadband issues Escalate unresolved calls to the infrastructure support team Log all calls in the Service Desk Incident Management Software Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in … a timely manner To maintain a high degree of customer service for all support queries and adhere to all service management principles Publishing support documentation to assist staff with requests for information & provide staff training if required Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc. more »

responsibility for individual productivity. Enforce IT security policies, educate users on best practices for data security. Maintain transparent communication with customers regarding request and incident statuses. Collaborate with other teams and customers to resolve complex issues and enhance service desk services. Skills and Experience Proven experience as a service … desk analyst or in a similar technical support role, preferably in a 24/7 operational environment. Solid knowledge of ITIL framework and incident management processes, (ideally ITIL Foundation qualified). Excellent analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues efficiently. … Technical p roficiency : Profound knowledge of common operating systems, software applications, and IT hardware. Familiarity with IT service management tools is a plus. Customer s ervice: Strong customer service and communication skills are essential to interact effectively with end-users. Problem- s olving: Excellent problem-solving and analytical abilities more »

efficiently. Here's what you'll be doing: Handling Incoming Queries: Respond to user requests via email or phone, following established request fulfilment and incident management processes. Troubleshooting and Support: Diagnose and resolve technical issues related to Windows desktop OS, proprietary software, virtual desktops, mobile OS, printers, and more »

cloud systems, utilizing leading technologies such as Azure and VMWare. In this role, you will be at the forefront of documentation, administration, and system management for a dynamic suite of services, ensuring optimal performance and security across their network. Cloud Technician Ideal Profile: Degree in IT or equivalent experience … DFS, GPO, and PowerShell scripting Experience with Windows Server, including Hyper-V, and deep O365 skills Understanding of ITIL frameworks, including change, problem, and incident management Cloud Technician Responsibilities: Administer and manage the Microsoft Cloud Environment, including documentation and continuous improvement Oversee Hybrid AD, both on-premise and more »

a candidate would have knowledge of ITIL change processes and advantageous if they already have Security Clearance. Responsibilities: Respond to incidents logged in the Incident Management system and provide end users with a technical solution covering some of the below areas: Incident Diagnostics and Assistance Log Monitoring … and Analysis Rule base Auditing and Advisory Device Software Upgrades, Patches, and Bug Fixes Configuration Backup/Restore Rule base and Network Configuration Change Management Provide assistance to Team members and Analysts as required. Maintain technical accreditations in line with catalogued services. Benefits: Hybrid working position with only more »

co-design and develop a Kubernetes managed service for telco functions within a high security private cloud environment. Automation: Automating cluster deployment, scaling, and management using infrastructure as code (IaC) and container orchestration tools. Collaborating with development teams on infrastructure deployment best practices, encompassing CI/CD pipelines and … related frameworks such as Terraform, Jenkins, and Ansible. Operations: Utilising a DevOps approach, providing documentation and incident escalation support to operations teams to facilitate brilliant in life service and incident management of the Kubernetes managed service. Integration: Building a deep understanding of varied software spanning security, logging more »

with the policies and standards operated by the SOC Provide guidance and support to the DCC leadership team in the event of a cyber incident including: participating as cyber representative on incident management teams; assessing business impacts, whether safety, reputational, regulatory, or commercial in nature. Use your more »

Citrix, Desktops, AD and security. As one of our Infrastructure Engineers you will specialise in O365 and Cloud and be responsible for:- Administration and management of the Microsoft Cloud Environment. Documentation of the cloud environment through a process of continual improvement. Performing tenant to tenant migrations using 3rd party … AWS) Cloud-based technologies, O365, Exchange Online and Azure O365 Skills including usage, licencing, and administration. InTune VMWare ITIL knowledge including change, problem, and incident management is advantageous but not essential. Extensive knowledge of key infrastructure elements. In return, you will be rewarded with ongoing training and career more »

related issues Updating Group policies Provide technical support via phone, web, or email, maintaining high standards of customer service. Log all calls in our incident management system and take ownership of problems and requests, managing them through to resolution within agreed SLAs. Allocate or escalate calls as necessary more »

in Northwest England. The ideal candidate will operate and maintain the function, responsibility and regulatory requirement for all matters relating to Data Protection, Records Management and Freedom of Information across its national and international sphere of academic and business operations and to ensure compliance with respective data protection law … A key aspect of the role is to contribute to ad-hoc programmes, projects and initiatives which advance the Data Protection, Information Security, Records Management and Freedom of Information disciplines. The Information Officer may be responsible for the efficient and accurate handling of requests for information under the Freedom … data protection training s. Assist with information governance training and awareness across the organisation in preparing guidance, helping administer online materials and provide appropriate management information to report on compliance including taking an active part in the implementation and monitoring of compliance with training requirements. Assist with audits which more »

environment includes various solutions including private hosted cloud, Microsoft Office, SaaS, and other systems. The team you will manage supports over 200 individuals including incident management, infrastructure and ongoing projects. You will have the opportunity to invest in team development, infrastructure and technology stacks. This is a great … challenging current practices and enhancing technology delivery to support long-term objectives. Responsibilities - IT Manager Ownership of internal systems; spearheading upgrades; maintaining business continuity Management and development of small IT Team including individual development plans Build relationships and rapport with senior stakeholders both technical and non-technical Manage relationships … based roles and manage software asset licensing Requirements - IT Manager Previous experience in a similar role i.e. IT Manager, Systems Manager, etc. Experience of management and development of small IT team Strong communication skills and proven ability to build relationships with senior stakeholders Demonstrate need to understand requirements to more »

key daily and weekly operational risk controls and monitoring processes. to incidents timely, drafting details of incidents accurately following investigation and administration of the incident management system. in producing operational risk content and materials for monthly and ad-hoc management reporting. independent analysis on risk and control … aspects of the incident to provide appropriate recommendations, capture all action details, track statuses and record resolutions. implementation of key change projects for the Enterprise and Operational risk team in the development of Key Risk Indicators (KRIs) and Risk & Control Self Assessments (RCSAs) Requirements Experience in operational risk – from more »

contracts which NEC provide, including; KPI Monitoring Analysis of all unit performance statistics using centralised data tools Targeting of poor performing units – ownership and management of these units through an improvement and escalation plan Detailed, accurate and timely progress reporting both internally and to client Training Supporting units through … your remit and the NEC Data Quality team Queries Manage and resolve all queries logged for the hospitals under your remit using the NEC incident management system Identify frequently asked questions and document these in the shared repository Events Attendance at Regional and National events representing NEC and more »

AWS) Cloud-based technologies, O365, Exchange Online and Azure O365 Skills including usage, licensing, and administration. InTune VMWare ITIL knowledge including change, problem, and incident management is advantageous but not essential. more »