provide a value-added service to customers. Key tasks of their Communications Shift Engineer: Receive and act on all customer Incidents\Events\Request notifications. IncidentManagement – Prioritises and diagnoses, investigates incidents according to agreed procedures. IncidentManagement – Facilitates recovery, following resolution of Incidents, documents and closes … resolved. Incidents, Events and/or Requests via agreed procedures. Implementation of agreed IT Infrastructure changes and following maintenance routines. Network Support – Uses Network Management tools where applicable to investigate and diagnose network. problems, collect performance statistics, and create reports. Customer Service - Liaise with customers regarding fault correction progress … accurately and efficiently. Install telecoms cabinets and cable installations in addition to installing and configuring customer equipment. Responsible for security of FM areas. Facilities Management – Monitor's compliance against agreed processes and investigates, assesses, and resolves incidents of non-compliance, escalating where necessary. Carries routine audit checks to ensure more »
Support Act as 2 nd/3 rd line support for IT infrastructure related enquiries and incidents. Escalate the incidents to the appropriate vendors. Incidentmanagement with the ticketing system (etc. ServiceNow). Skills/Knowledge: Technical Proven working experience in IT Service management operations Basic network … years IT experience in a corporate environment. Second line technical support System Maintenance Microsoft Windows, Windows Server, Virtual desktop, Microsoft365 Cisco/Fortinet Project management experience preferred. The position is based in the City of London. The salary will be £40K - £50K. Do send your CV to us in more »
Support Act as 2 nd/3 rd line support for IT infrastructure related enquiries and incidents. Escalate the incidents to the appropriate vendors. Incidentmanagement with the ticketing system (etc. ServiceNow). Skills/Knowledge: Technical Proven working experience in IT Service management operations Basic network … years IT experience in a corporate environment. Second line technical support System Maintenance Microsoft Windows, Windows Server, Virtual desktop, Microsoft365 Cisco/Fortinet Project management experience preferred. The salary for this position will be in the range £35K - £45K. The Client is based in the City of London. Do more »
operational performance is always maintained to the highest possible standards. Provide engineering services and guidance in general on property matters affecting the on-going management and development of the Data Centers. Your Responsibilities Providing a customer focused service and a high standard of planned preventative and reactive maintenance Proactively … Centers Supervising all operational and maintenance activities, to ensure work is executed in a safe and suitable manner and complies with SLAs Assisting with incidentmanagement and subsequent investigation to establish root cause Taking responsibility for ensuring services are delivered in accordance with site and best practice processes more »
end-to-end & performance tests Contribute to microservice architecture design Support the products you've built through their entire life cycle, including production and incidentmanagement Required qualifications, capabilities, and skills Formal training or certification on Java concepts and proficient advanced experience Experience building RESTful APIs and microservices … functions across our network. Your efforts will touch lives all over the financial spectrum and across all our divisions: Global Finance, Corporate Treasury, Risk Management, Human Resources, Compliance, Legal, and within the Corporate Administrative Office. You'll be part of a team specifically built to meet and exceed our more »
technology strategy but the shape the product as well Will support the products you've built through their entire life cycle, including production and incidentmanagement Required qualifications, capabilities, and skills Formal training or certification on Java concepts and proficient expert experience Experience with different architecture patterns & appreciation … functions across our network. Your efforts will touch lives all over the financial spectrum and across all our divisions: Global Finance, Corporate Treasury, Risk Management, Human Resources, Compliance, Legal, and within the Corporate Administrative Office. You'll be part of a team specifically built to meet and exceed our more »
for this new role is to support the Business Transformation, Resilience & Oversight Manager and the direct team in both: 1) the execution/ongoing management of the banks Cyber Resilience activities & also 2) the new Cyber Security and Digital Operational Resilience Act (DORA) related capabilities. This is an opportunity … to ensure compliance and alignment with DORA requirements. Support DORA compliance by coordinating the activities required across all six pillars of DORA: ICT Risk Management, ICT related Incident Reporting, Digital Resilience Testing, Information Sharing, ICT Third Party Risk and General Governance Principles. Stay up to date with the … e.g. Network and Information Security (NIS2) Directive). Plan and execute DORA deliverables in cooperation with similar initiatives e.g. Operational Resilience, Business Continuity and Incident Management. Design and oversee regular testing exercises to evaluate the effectiveness of Digital Resilience and Cyber Security, contributing to the Bank's overall resilience. more »
