Jobs 1 to 15 of 67

Service Desk engineer - 1st line support - Help Desk - ITIL

Croydon, Surrey -
FT Select
To log Change and Service Requests from e-mail and undertake activities associated with the request predominantly within Active Directory... Responsible for logging IT, E-mail, and telephony queries into Incident Management System within a measured timescale. To identify priority calls and highlight potential problems to make sure that we...
Salary: From £22,000 to £25,000 per annum plus benefits
Posted: 4 days ago

Service Desk Analyst - Helpdesk - ITIL

City of London -
Claremont Consulting Limited
ITIL - Customer Service - Service Desk - Helpdesk Service Desk Analyst urgently required for a Global Voice and IT solutions provider based in Central London! This is a 12 month FTC with a view to extend. As the Service Desk Analyst you must have a strong understanding of Customer Service and be...
Salary: £20000 - £25000 per annum + Benefits
Posted: 23 days ago

2nd line support analyst

London -
Venturi
Knowledge of Microsoft Office products. * Good working knowledge of Active Directory... * Working knowledge of networking and network protocols * Good knowledge of ticketing systems, incident management processes and awareness of ITIL processes * Exchange server and SQL server (although this is not essential) SKILLS: ACTIVE DIRECTORY / EXCHANGE / ANDROID / OFFICE / WINDOWS The client...
Rate: £20 - £24 per hour
Posted: 23 days ago

Service Desk Manager/ Helpdesk Manager

South West London -
Commensus
Strong Windows desktop and server skills are required and you will need to be highly competent with MS Exchange and Active Directory. Comprehensive MS Office support skills are a given... Ensure development of and team adherence to processes and policies: ITIL, Incident Management, Problem Management, Service Desk Management, Change Management,...
Salary: Competitive salary & benefits
Posted: 22 days ago

Incident Manager

City of London -
Hays IT - Uk Posting account
Purpose of job- The Major Incident Manager is a high profile and highly visible position within the Service Management team... The role will work closely with the Service Management team to ensure the process is fit for purpose, benchmarked against agreed frameworks, and is iteratively improved. Responsibilities- * Accountable for the...
Salary: £450.00 per annum
Posted: 3 days ago

ServiceDesk Manager - London - Permanent

City of London -
Interquest - IQ ESM
You'll be responsible for the management of an externally facing European Service Desk, supporting all of the operating companies external customer IT related engagements and have overall responsibility for the execution of ITIL core processes i.e. incident management, request fulfillment, access management etc. You must have Significant experience...
Salary: £60000 per annum + Car Allowance & Benefits
Posted: 5 days ago

Windows; Service Desk Analyst; Bi-Lingual; Spanish 1st Line; Uxbridge

Uxbridge, Middlesex -
Evolution Recruitment Solutions
Key Skills: Degree level or equivalent qualifications in IT... Incident Management - including managing business users’ expectations. Microsoft based operating systems; Windows XP, 7, 8 / Windows Server / Exchange 2010... Desirables: ITIL. Some knowledge of Linux systems (CentOS or Red Hat) Knowledge of reading and manipulating XML files and other text formats.
Salary: 20000 - 23000 plus benefits
Posted: 2 days ago

ITIL Incident & Problem Manager, exciting opportunity, W. London

London -
Incite Insight
Report problems identified during the management of incidents to the problem management team to ensure longer term solutions are scoped, defined and implemented... -Experience of owning Incident Management within an organisation... -Extensive experience in day to day operation of ITIL based incident and problem management processes... -Excellent time-management skills...
Salary: £0 - £60,000 per year
Posted: 9 days ago

Service Desk Technician

Kingston Upon Thames, Surrey -
Intapeople
Main Responsibilities: - Provide effective and efficient support to users while logging this information in the Service Desk management tool. - Field incoming requests from users via telephone, e-mail and ITSM tool set in a courteous manner. - Prioritise and schedule support workload against the defined SLA matrix. - Record, track, and document...
Salary: £22000 - £28000 per annum
Posted: Yesterday

Operational Duty Manager/Incident Manager - Finance

City, London -
Harvey Nash plc
Operational Duty Manager required for a leading financial services organisation to identify any changes to service, to minimise impact to business and to ensure the Major Incident Management process is implemented seamlessly and consistently for all potential and actual impacts... *Cover business hours starting in Asia Pacific and finishing at...
Salary: £50000 - £65000 per annum + bonus and benefits
Posted: 4 days ago

Application Support Analyst - Contract

City, London -
McGregor Boyall
Application Support Analyst - SQL/Unix/Scripting - Equities -London - Investment Banking - Contract. A leading Invesment Banking organisation are currently looking for an Application Support Analyst to join their growing IT function. You will be joining a team responsible for providing cross asset application support to users/clients. The successful candidate will...
Salary: £475 per day
Posted: 5 days ago

Incident Manager

City, London -
Harris Global
The Incident Manager is held accountable for the day to day delivery of Incident Management. As part of the Service Management Integrator team, Incident Managers will work directly with the Supplier Incident Coordinators to ensure the process objectives are met... Oversees management of day to day Incident Management activities... : Strong...
Posted: 4 days ago

Business Analyst

City of London -
Claremont Consulting Limited
Strong stakeholder management and communications skills are essential... * Excellent knowledge of business analysis methodology. * Good understanding of process design and implementation including good knowledge and experience of ITIL and incident management processes. * A basic understanding of Information Security, for example, application-level security, encryption, SSL, vulnerabilities etc... * Knowledge of IT...
Rate: £225 - £250 per day
Posted: 9 days ago

Senor Service Delivery Manager

North West London -
asos
You’ll be a key part of the Service team representing all consumer facing services and vw responsible for ensuring all Service Support and Service Delivery actions are taken to meet ASOS business needs and IT Requirements for those services. Additionally, you’ll be responsible for overall Customer Satisfaction for...
Posted: Yesterday

Operations Manager

London -
Mint Recruitment Solutions
A function of the Operations Manager will also be to provide Incident Management and Central Coordination and will facilitate problem management meetings with Clients to provide resolutions as needed... Provide monthly report in Microsoft Excel format of complete lists of virtual servers, currently in use by Clients. This role also...
Salary: £75000 - £85000 per annum + Excellent
Posted: 4 days ago