Jobs 1 to 15 of 61

IT Service Desk Support Analyst

City, London -
Intapeople
1st line support, incident management, SLAs, customer service, ticketing system, ITIL, problem and change management, Microsoft Operating Systems and MCP/ CompTIA+ Intapeople are looking for a Service Desk Support Analyst for our client based in London... Experience working with Microsoft Operating Systems (Windows XP/ 2000/ 2003) Experience working with Microsoft...
Salary: £22500 to £24500 per annum
Posted: 13 hours ago

Helpdesk Analyst - 1st/2nd Line

City, London -
Networking People
Working for a FTSE 100 business, currently seeking an experienced Helpdesk Analyst - 1st/2nd Line... Providing 1st and 2nd line support for a wide range of software, applications and hardware technologies with the aim of restoring normal operational service with minimal business impact. Day-to-day Incident Management and Service...
Rate: £150 - £175 per day
Posted: 16 hours ago

Incident Manager - ITIL - Insurance

London -
NFP Group Ltd
Incident Manager, with excellent Incident Management and Project Management experience with an ITIL qualification, is required for an initial 3 month period (potentially to be extended further) based in Central London... This will include defining and managing all service delivery orientated service KPIs including SLA & OLA's, assisting with incident/...
Rate: £400 - £450 per day
Posted: 7 days ago

Incident Manager - ITIL - London

London -
NFP Group Ltd
Incident Manager, with excellent Incident Management and Project Management experience with an ITIL qualification based in Central London... This will include defining and managing all service delivery orientated service KPIs including SLA & OLA's, assisting with incident/problem management issues, incident communications and manage root cause analysis (RCA), all within...
Salary: £60000 - £70000 per annum + 6k car, bonus, 8% pension, etc
Posted: 7 days ago

Aura Technical Manager UKIT (SQL, SQL Server, .Net)

London -
PWC
Key skills: SQL, .Net, MS Windows Applications... They are a proven technical expert in Microsoft products such as SQL server, IIS, .NET Framework and MS Windows Applications, giving them the ability to fully understand the Aura architecture, components and complexity and translate guidance from the development team into a UKIT...
Salary: Competitive plus benefits
Posted: 14 days ago

Windows Service Engineer

West London -
Vodafone Group
It’s in our DNA to push forward, to create a better future, to never rest and find new ways that help people communicate... The role of Windows Service Engineer will be a key position within the Group Technology, team in Hammersmith... - Logging and monitoring of issues raised and reporting...
Salary: Competitive + Benefits
Posted: 23 days ago

IT Service Desk Coordinator

London, United Kingdom -
Birkbeck University of London
Birkbeck's IT Services (ITS) Department is seeking a Service Desk Coordinator to provide day to day management of the IT Service Desk Group and the Incident Management System (Hornbill Supportworks) to provide high quality ‘first-line’ IT support to College staff and students... Additionally the post has responsibility for...
Posted: 7 days ago

Incident Engineer/Analyst, Hosting, Networks, CCNA

City, London -
Harvey Nash plc
Manage the Incident Management activities... Represent the Incident Management team at meetings (internal/external) Maintain an in-depth understanding of support service models with a keen eye on market trends... Experience working in an ITIL environment... Excellent communication skills (written and verbal) Good understanding of IT Service Management. Proven analytical...
Salary: £28000 - £33000 per annum + Benefits
Posted: 3 days ago

Senior NOC engineer / Shift Lead

City, London -
Energon Technology
They need someone with a CCNA/CCNP. The focus of this role will be network trouble shooting, trading / data issues, ITIL, server issues... They need someone who can prioritise and handle tasks from any of those teams, so they need good incident management skills (he gave the example of a...
Salary: From £50,000 to £60,000 per annum + benefits + bonus
Posted: 4 days ago

Senior Service Analyst

London -
Logic Engagements Ltd
Prince 2 (or equivalent) Project Management certificate desirable... Experience of using IT Service Management tools for example Remedy and TfS, and Process Maturity Models (e.g. CMMI)... Good Knowledge of ITIL V3 principles, concepts, processes and functions... Good knowledge of IT Architecture, data centres, servers/PCs, operating systems, SANs, databases...
Rate: £0.00 per annum
Posted: 2 days ago

Incident Process Manager

City, London -
Advanced Resource Managers
ITIL. * Service Management... * BMC Remedy... As the Incident Process Manager; you will govern, improve & maintain all incident management processes across a large Government contract. Responsibilities: * drive operational assurance & governance across the incident management teams... * report on suppliers to show compliance across incident management. * drive service improvement across the incident management...
Salary: £50000 - £60000 per annum + benefits
Posted: 4 days ago

Senior Service Analyst (Assurance)

London -
Connectus
Prince 2 (or equivalent) Project Management certificate desirable... *Experience of using IT Service Management tools for example Remedy and TfS, and Process Maturity Models (e.g. CMMI)... *Good stakeholder management skills... Knowledge: *Good Knowledge of ITIL V3 principles, concepts, processes and functions... *Good knowledge of IT Architecture, data centres, servers/...
Rate: £250 per day
Posted: 3 days ago

Service Manager - DV Cleared

City of London -
Capita - ITMS
The incumbent will manage the allocation of AHS resources and maintain the work plan lease with service requestors, resource management and portfolio management to prioritise work and resolve resource conflicts... You will monitor and manage work allocations, including incident management... Managing the delivery of agreed services in line with OLA...
Salary: £400 - £450 per day
Posted: 3 days ago

Service Desk and Desktop Support Analyst

London -
Capita - ITIN
Windows Desktop and Server Operating Systems, such as Windows 7, Server 2008/2012. Windows Office, to include 2003, 2007 & 2010... Active Directory. An understanding of ITIL. Microsoft Lync, SharePoint. Use of virtualization such as VMware. Citrix/Xenapp. Desired Experience/Skills: Blackberry Enterprise Server Administration. Android. LANDesk Administration. Microsoft Exchange. Cisco...
Salary: £35000.00 - £38000.00 per annum
Posted: 10 hours ago

Service Manager, Investment Banking, London

London -
TEKsystems
Responsible for the running of high priority financial crime and anti-fraud systems, the Service Manager must be ITIL certified, with an understanding of regulatory risks and controls gained from an investment banking background. Engaging with a global team, the Service Manager will be responsible for Incident Management across a...
Salary: £65000 - £80000 per annum + bonus and benefits
Posted: Yesterday