Jobs 1 to 15 of 48

Incident Manager

North West London -
asos
TheRole: Responsibilities include but are not limited to: - To manage and support all service incidentseither personally or via the Service Desk, through to successful completion anduser satisfaction - Further develop and maintain the incidentmanagement process - To regularly review performance and trends inresponse to incidents of all types and contribution to Continuous...
Posted: 12 days ago

Service Desk engineer - 1st line support - Help Desk - ITIL

Croydon, Surrey -
FT Select
To provide a call-answering and logging function for the Managed Service Contracts - To carry out a wide range of first time fixes against an agreed service level including account unlocks, mailbox issues, profiles and network drives - To log Change and Service Requests from e-mail and undertake activities associated...
Salary: From £22,000 to £24,000 per annum plus benefits
Posted: 5 days ago

Desktop Support Analyst

Ilford, Essex -
Pure Resourcing Solutions
Incident Management: providing advice and guidance to the Service Desk in dealing with incidents, providing 2nd line support for all aspects of the Desktop environment within agreed service levels and in accordance with IS Department processes. Problem Management: identifying, logging and resolving problems within the Desktop environment within agreed service...
Salary: £20000 - £25000 per annum
Posted: Yesterday

2nd Line Support Analyst

Farringdon, London -
Save the Children
As a 2nd Line Support Analyst, you will join a delivery focussed IS team that works in partnership with the business to provide the strategic technology vision, leadership and solutions to support Save the Children in developing an outstanding organisation. Save the Children is the world’s independent children’s...
Salary: £28,000 + Benefits
Posted: 4 days ago

Incident Manager - ITIL - London - £60-70k, bonus, etc.

London -
NFP Group Ltd
Incident Manager, with excellent Incident Management and Project Management experience with an ITIL qualification based in Central London... This will include defining and managing all service delivery orientated service KPIs including SLA & OLA's, assisting with incident/problem management issues, incident communications and manage root cause analysis (RCA), all within...
Salary: £60000 - £70000 per annum + 6k car, bonus, 8% pension, etc
Posted: Yesterday

Head of Service Operations

West London -
Venturi
They are also partners/accredited with the leading vendors including being a Microsoft Gold Partner and VMware Premier Service Provider... - Change Management. - Problem Management. - Incident Management. - ITIL processes... You will be mentoring and guiding a team of talented and diversely skilled individuals... Venturi markets include Development & Design, Business Intelligence, IT &...
Salary: £60000.00 - £75000.00 per annum + 15% bonus & benefits
Posted: 17 days ago

Major Incident Manager

City, London -
Red10
Major incident management. IT Service Management. ITIL... They are currently looking for a Major (Lead) Incident Manager to set up and lead the incident management function, proactively identifying and resolving potential problem areas, to support the provision of a quality IT Service to the business. You will be involved in...
Rate: £450 - £550 per day
Posted: 5 days ago

1st / 2nd Line Support Analyst ( Windows / AD / Exchange )

Southwark -
Venturi
Knowledge of Microsoft Office products. * Good working knowledge of Active Directory... * Working knowledge of networking and network protocols * Good knowledge of ticketing systems, incident management processes and awareness of ITIL processes * Exchange server and SQL server (although this is not essential) SKILLS: ACTIVE DIRECTORY / EXCHANGE / ANDROID / OFFICE / WINDOWS The client...
Rate: £21 - £24 per hour
Posted: 13 days ago

French Service Desk Agent

City of London -
Mint Recruitment Solutions
Our global client is looking to bring in talented French speaking Service Desk Agent to come join a leading support team, working with clients based across the world. Our client is working with internationally renowned organizations and need to bring in an IT enthusiast to be able to support their...
Salary: £20000 - £27000 per annum + Excellent Benefits Package
Posted: 12 days ago

Incident & Problem Manager

City of London -
Streamline Connections
The other element of the Incident (ITIL, Remedy) role will be the management of key user escalations (within and outside of IT). To secure the Incident & Problem Manager (ITIL, Remedy) position it is essential that you have a strong Incident & Problem Management background and are ITIL qualified. You will have...
Salary: £40000 - £50000 per annum
Posted: 4 days ago

Interim IS IT Core Service Architect

West London -
Thames Tideway Tunnel
As part of our IS infrastructure Programme, a new IT Service supplier has been appointed, they will be migrating existing IT services from the current supplier ensuring a smooth transition, minimal business impact during migration and delivering new services such as Disaster Recovery, ISO27001 Compliance, Mobile Device Management, new IT...
Rate: Competitive
Posted: 6 days ago

It Support Manager

Central London / West End -
Robert Half
Smart, either a degree in Computer Science or related discipline or equivalent experience with certifications... Extensive experience within previous career of supporting hardware and Microsoft software and hardware bringing strong knowledge of Windows operating system platforms, , Microsoft Applications PDA/Tablet devices... Knowledge of Windows Server, VMWare, Storage are also all...
Salary: £45000 per annum
Posted: 6 days ago

1st / 2nd Line SUPPORT ENGINEER - (Exchange, Active Directory)

London -
ninesharp
Experienced in technical support of Windows 8, Microsoft Server 2012, Exchange 2010 and Active Directory... - Networking fundamentals, DHCP/DNS, TCP/IP... (1st Line, 2nd line, TCP, IP, DHCP, DNS, Support, Desk top, Help desk, Microsoft Windows, Active Directory, AD, Microsoft Office, Windows XP, Microsoft Windows 8, Exchange 2010, Microsoft Server...
Rate: Market Rates
Posted: 6 days ago

Head of Service Delivery

South West London -
Commensus
Ensure development of and team adherence to processes and policies: ITIL, Incident Management, Problem Management, Service Desk Management, Change Management, Operations Monitoring & Performance Reporting; responsible for ensuring consistent execution of processes and on-going improvement... Maintain and improve service delivery objectives... Conduct service delivery personnel interviews... Strong experience with Change...
Salary: From £45,000 to £60,000 per annum plus benefits
Posted: 27 days ago

Head of Infrastructure / Infrastructure Manager - URGENT - ITIL

City of London -
Harrington Starr
Head of Infrastructure / Infrastructure Manager - City of London - Prince2, ITIL, Infrastructure, Networking, Financial Services - £100,000. A nationally recognised financial software vendor is currently looking for a Prince2, ITIL, Infrastructure, Networking and Financial Services Head of Infrastructure / Infrastructure Manager to join their established team in London... Key responsibilities of the...
Salary: £80000 - £100000 per annum
Posted: Yesterday