1 to 25 of 29 Incident Management Jobs in the South West

empowerment in our day-to-day working as well as ensure that we contribute to AXA’s mission and strategy. YOUR ROLE : A Major Incident & Problem Management specialist is essentially responsible for the upkeep and smooth operations of IT systems. They oversee all aspects of the incident management process, from evaluation to resolution. IP Specialist records all issues and helps to design ways to prevent similar problems in the future (via problem management). The specialist will manage technical support teams, create procedures to deal with problems and develop solutions. After closure of the … incident the IP Specialist takes on the role of problem manager and opens a problem for investigation on the root cause or other improvements. The IP specialist is responsible for all communication during the lifecycle of the incident & problem. The IP Specialist is also responsible for detecting trends more »

Position Title - Incident manager (Bristol, England) Work From office only Location - Bristol England Role- Full time Job Description: · Client’s software group is looking for an energetic and self-driven professional to join our team. Group’s mission is to provide best in class software services delivered to the … you to take accountability for any highly visible, complex and SLA impacting issues that occur across the Client’s SaaS service offering. · Manage the incident process, through taking ownership for matrix managed resources to restore normal service operation as quickly as possible to minimize the impact to service and … business operations. · Ultimately accountable for the efficiency and effectiveness of the Service Delivery during the life cycle of the Incident for its particular customers, stakeholder and business unit. Responsibilities: Skills: · Attend war rooms to oversee and assess performance of the MIM (Incident commander) chairing the war room in more »

Inside IR35 Largely Remote - Corsham circa 1-2 days per month 6months+ SC Clearance Required The Role Responsible for supporting the customer and the incident process. As well as business analyst skills the role requires significant customer relationship management and a basic technical understanding of cloud technologies. There … an understanding of clients specific configuration. Experience Requires a good understanding of ITSM tooling and work between teams to optimise and drive adoption of Incident, Service/Change request Management within new tooling (Jira Service Mgmt/Jira). Requires a thorough knowledge of core ITIL processes (Incident Management, Request Fulfilment, Change Request as a minimum). Drive adoption of a Level one Incident Service Desk with an outsourced provider. An understanding of Agile methodologies is essential, and DevOps desirable. Expectation to demonstrate the following competencies: Incident Management, Service Catalogue Management, Service more »

Insight Global is looking for a full-time, permanent Senior Incident Manager in Bristol. Salary: £70k+ Location: Bristol, on site 5 days a week This role will support a global operations team. This individual will be required to take accountability for any highly visible, complex, and SLA impacting issues … that occur across the SaaS service offerings. This person will be the functional process owner for the Incident and Major Incident Management processes. They will also manage the incident process, through taking ownership for matrix managed resources to restore normal service operation as quickly as possible … service and business operations. Ultimately, they will be accountable for the efficiency and effectiveness of the Service Delivery during the life cycle of the Incident for particular customers, stakeholder and business units. This is a great opportunity for an energetic and self-driven professional who wants to be a more »

Major Incident Manager - £65,000 - £75,000 + Bonus & Benefits (Package £100 - £120K+) Bristol (Office Based) – Technology Infrastructure Overview: An exciting opportunity has arisen with a market leading software company for an experienced MIM. We are looking for a self-driven professional, to assist with operational support of customer … service levels of availability of the mission critical software services provided. Role & Responsibilities: Attend war rooms to oversee and assess performance of the MIM (Incident commander) chairing the war room in line with Incident Management process per SOW Own the Process governance and adherence – call out and … educate/re-educate on process non- adherence. Functional process owner for the Incident and Major Incident Management process Taking ownership for matrix managed resources to restore normal service operation as quickly as possible to minimize the impact to service and business operations When required, act as more »

service desk SLAs. · Working closely with the Engineering Manager and project coordinator ensuring the smooth running of the Service Desk and Project Coordination. · Creation, management, and development of monthly client reports. · Identification of trends and reporting any problems to management. · Ensure you and the team follow incident management, problem management and change management processes. · Responsible for software & hardware asset management. · Dealing with customer feedback, tracking responses. · Ability to build key relationships internal and external customer. · From time to time you may be required to support the sales team in meetings, or by providing documents/… focus is the provision of IT services, delivered through many of the leading Systems and Network Integrators across Europe. NodeOne is led by a management team with proven track records in the IT service arena and has experience of building services fit for today and tomorrow. At NodeOne we more »

My client is a multinational software organisation, working across multiple channels and services. They are looking to hire 2 Major Incident Managers for their global SaaS and cloud services team, to be based in their Bristol office. You will be working as part of a global operations team with … The role requires you to take accountability for any highly visible, complex and SLA impacting issues that occur across their service offering. Manage the incident process, through taking ownership for matrix managed resources to restore normal service operation as quickly as possible to minimize the impact to service and … business operations. Ultimately accountable for the efficiency and effectiveness of the Service Delivery during the life cycle of the Incident for its particular customers, stakeholder and business unit. Key responsibilities: First point of contact for all Cloud Operations managed major incidents Drive all major incidents through the rigorous adoption more »

outstanding service for our clients. Responsibilities: Technical Support: Provide 2nd line technical support to end-users, addressing hardware and software issues promptly and efficiently. Incident Management: Take ownership of customer incidents or service requests, seeing them through to resolution. Ticket Management: Monitor support ticket queues, ensuring timely … Experience: At least 4 years of experience in a commercial IT support environment, preferably within a Managed Service Provider. Technical Proficiency: Familiarity with service management toolsets (e.g., ServiceNow) and best practices (ITIL). Proficiency in diagnosing and troubleshooting complex IT issues. Knowledge of various versions of MS Windows, basic more »

implementation of new systems and control processes Experience working in collaboration with third party vendors and external cloud service providers Understanding of cyber security incident procedures and security incident management frameworks, processes, and associated response measures Understanding and knowledge of infrastructure; application; and security technologies Indotronix is more »

About the role It's an exciting time to join the Cybersecurity Incident Response team here at AXA, with significant investment planned in all UK&I businesses to transform & deliver new digital services to our customers and streamline and automate our business processes. To help us manage our cybersecurity … to the need of AXA in a manner that is admissible in court and in line with relevant standards Act as a forensic and incident handler providing design input into the IT project lifecycle Work with the security analysts to provide recommendations on security mechanisms Support the maintenance, testing … and execution of the AXA UK Security Incident Management framework Provide cyber threat intelligence to in scope UK entities Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure more »

About the role It's an exciting time to join the Cybersecurity Incident Response team here at AXA, with significant investment planned in all UK&I businesses to transform & deliver new digital services to our customers and streamline and automate our business processes. To help us manage our cybersecurity … to the need of AXA in a manner that is admissible in court and in line with relevant standards Act as a forensic and incident handler providing design input into the IT project lifecycle Work with the security analysts to provide recommendations on security mechanisms Support the maintenance, testing … and execution of the AXA UK Security Incident Management framework Provide cyber threat intelligence to in scope UK entities Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure more »

and knowledge to the service provided to our prestigious customers. You will provide 1st and 2nd line support for bespoke and niche systems, including incident management, system commissioning, provision of technical advice and asset and system management. This role is full time and permanent at 37 hours per … to learn and we will provide the necessary training for the right applicant. However, experience in the below would be beneficiary: Linux administration Virtualisation management (VMWare) Windows administration Active Directory and authentication administration System data flow ITIL service manager ITIL asset manager Problem solving/troubleshooting Qualifications for the more »

and knowledge to the service provided to our prestigious customers. You will provide first and second line support for bespoke and niche systems, including incident management, system commissioning, provision of technical advice and asset and system management. Skills: Linux administration VMWare Windows administration Active Directory ITIL service manager more »

and knowledge to the service provided to our prestigious customers. You will provide first and second line support for bespoke and niche systems, including incident management, system commissioning, provision of technical advice and asset and system management. Skills: Linux administration VMWare Windows administration Active Directory ITIL service manager more »

services. * Experience using virtualisation software. * Excellent communication skills * Experience of writing Defence/Government documentation Responsibilities include: * Develop and integrate security event monitoring and incident management services. * Respond to security incidents as they occur as part of an incident response team. * Implement metrics and dashboards to give more »

managing and fulfilling requests for service. The Service Desk provides the first point of contact for all IT related issues and requests General Responsibilities * Incident management * Daily System Checks * Comply with all company policies and procedures, including but not limited to: * IT Usage Policy General Skills * Understanding of … incidents and fulfilment of requests according to the requirements of the business * Capture and record all information and data as directed by the IT Management System * Carry out qualitative checks on all relevant IT systems * Carry out general administrative tasks * Communication of potential/current issues with all team … members * Management of workload demands within tight deadlines * Undertake such other duties as may be delegated by the Head of IT Service Desk or others in direct line management. * Undertake such other reasonable duties, commensurate with the job holder\'s experience and qualifications, as may be required for the more »

and Programme Managers across the business. You will be focussed on providing an excellent, proactive service to the business. You'll be involved with incident management and root cause analysis, as well as application management of off-the shelf and bespoke applications - you will oversee and/… Now [or similar] and knowledge of the agile framework. As well the expected technical skills, we're looking for someone to have good stakeholder management skills as you willl be liaising with various areas of the business on regular basis Due to the volume of applications received for positions more »

Communication skills IT skills Problem solving skills Presentation skills Analytical skills Team working Initiative Strong interest in networking Full UK Driving Licence Network Fundamentals Incident management experience Networking career aspirations ITIL fundamentals (beneficial) Networks and Communications Positive attitude Face-to-face and virtual work Willing to learn Quick more »

opportunity for a talented Security Manager to oversee the delivery of operational security at a site in Yeovil. If you have first class people management skills with the ability to drive service excellence then we are keen to hear from you. This role will see you provide operational and … strategic leadership to a large site security team. Prior security management experience is essential. In particular, experience leading large site based teams is preferred. Applicants should meet the following criteria: Experience managing the delivery of operational security A people manager with experience leading large teams (15+) A passion for … officers in the delivery of a first class security service Conduct and monitor staff appraisals and encourage further development Staff training and development Rota management Implementation of policies, SOP’s, AI’s, emergency preparedness etc. Incident management and response Safeguarding of various assets to include people, buildings more »

Role Summary You will provide support to the Service Operations Manager and Senior Support Analyst in dealing with customer incidents and requests, maintaining asset management records, diagnosing software application issues and supporting the engineering and product teams with technical tasks, including verification of data generated by machine-learning processes … a high level of customer service to our client base. ● Learn our application and service to provide technical support. ● Operate our ticketing system for incident management, request fulfillment, and customer communications including phone enquiries. ● Work to predefined procedures and respond to customers in line with company policy. ● Carry … requests. ● Verification of acquired and generated data. ● Assist the Service Manager with periodic reporting. ● Perform data quality processes as required. ● Interact with effective asset management processes Personal Qualities and Experience Essential: A collaborative approach to working. Strong communication skills - written, on the phone and in person. Confident user of more »

maintenance activities, critical systems, and the planning of releases related to production applications. They will also coordinate and communicate with impacted stakeholders as per incident management process through to restoration. Finally, they will provide mentorship when necessary to upstream teams (both internal and vendors) to reduce escalations and … focus on delivery Extensive troubleshooting and problem-solving skills with respect to application technologies Ability to communicate effectively at all levels up to senior management Plusses: A degree in Systems Engineering, Computer Science or related fields with related experience preferred Experienced and confident in at least one scripting language more »

different security products and offer the chance to gain additional certifications and experience. You will gain further exposure to End to end threat & vulnerability management Operational support of security technologies, products, and services Vulnerability scans and identifying vulnerabilities in systems Monitoring for unusual activities, implement defensive protocols, and report … knowledge of contemporary standards, practices, procedures, and methods. Wireless security, network monitoring, network design, windows desktop/server security, database security, routing protocols and incident management Aptitude to use online research tools and internal documentation to find resolutions to problems Be able to conduct cyber essential assessments. Any more »

of services to deliver complete, seamless IT solutions. You will be responsible for:- Expert technical analysis and recommendations Risk and Issue Identification Problem and Incident Management Effective technical control and direction across multiple technical disciplines Identifying, responding, and reacting to changes in the technical landscape Technically you will more »

services running within the cloud-native infrastructure, and independently identifying and resolving a broad range of issues that might arise. Overseeing patching, access, and incident management. Ability to adopt, configure, and maintain third party products taking into account concerns such as security, cost, and functionality. Critically evaluating the delivery more »

Print Service, this role is to support and maintain devices within a specified client account based on site. Utilising both remote monitoring software and incident management applications the Onsite Service Assistant will provide first level service support (hardware and software). Acting as Apogees front-line representative, the … service requests Mapping Desktop Print Queues and Troubleshooting Attend to basic break/fix for printer jams and/or other minor issues Consumable management/Re-stock (Ink/Toner Order and Installation) including recycling Monitor a large fleet of print devices Ensuring client devises are operating correctly more »