1 to 25 of 35 Incident Management Jobs in the South West

summary The Digital Operations and Service Management team is responsible for ensuring the high availability and responsiveness of National IT services. The purpose of Digital Operations and Service Management is to prevent system disruption, but if and when it does - the intent is to restore services with minimal … purpose is achieved through a combination of proactive and reactive measures. The teams are divided into six core areas providing technical and service management expertise. 24/7 operations centre/service bridge National IT service desks Service management and operations Service now delivery and innovation Specialist technical ...

Item (CI) or IT asset, including hardware, software, documentation, and their relationships. This also involves defining CI attributes, nomenclature, and baselines. Managing the Configuration Management System (CMS) and CMDB:?Planning and managing the population of the CMS/CMDB, which includes discovery, integrations, and other data import methods. This … verify accuracy and completeness. Ensuring any corrective actions are carried out. Integration with Other Processes:?Collaborating closely with other ITIL process managers, especially Change Management, Incident Management, and Problem Management. They provide the necessary configuration data for impact assessments, faster problem resolution, and controlled changes. Resource ...

Item (CI) or IT asset, including hardware, software, documentation, and their relationships. This also involves defining CI attributes, nomenclature, and baselines. Managing the Configuration Management System (CMS) and CMDB: Planning and managing the population of the CMS/CMDB, which includes discovery, integrations, and other data import methods. This … verify accuracy and completeness. Ensuring any corrective actions are carried out. Integration with Other Processes: Collaborating closely with other ITIL process managers, especially Change Management, Incident Management, and Problem Management. They provide the necessary configuration data for impact assessments, faster problem resolution, and controlled changes. Resource ...

adjustments, communicating clearly with internal teams to ensure smooth delivery. Monitor supplier performance, identify risks, and proactively resolve issues to maintain service excellence. Support incident management and supplier-related projects, contributing insights to drive efficiency and innovation. Manage compliance and audit activities, ensuring the business meets voluntary codes … with the ability to turn insights into action. Collaborative team player who thrives working across departments and functions. Familiarity with compliance frameworks, audits, or incident management is a plus. What we offer Competitive salary and comprehensive benefits package. 25 days holiday (increasing with service), private health (after qualifying ...

reoccurrence Be a security advocate, fostering a culture of security awareness across engineering and business teams Act as the primary interface between security operations, Incident management and wider teams, ensuring seamless collaboration on security initiatives Provide clear documentation, reports, dashboards, and metrics to communicate application security status … security risks in organisations Experience managing and using security testing tools such as SIEM, EDR, WAF and vulnerability scanning solutions Direct experience with security incident management Proven ability to manage teams of analysts and engineers Familiarity with industry standards and frameworks such as OWASP ...

security tools and platforms (e.g. SIEM/XDR, endpoint protection, gateways), ensuring optimal utilisation and effectiveness. Drive the development of threat hunting and vulnerability management practices, ensuring proactive identification and mitigation of risks across systems and infrastructure. Track emerging threats and recommend updates to policies, standards, and procedures. Oversee … daily security operations, including monitoring, vulnerability management, and incident response. Lead and mature the regional incident response function, coordinating with global teams on high-severity events and driving continuous improvement. Manage regional security governance, including policy reviews, ITSM processes, KPIs, and reporting. Act as the primary contact ...

solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help … with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways ...

solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help … with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways ...

solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help … with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways ...

solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help … with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways ...

solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help … with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways ...

solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help … with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways ...

great opportunity comes with clear progression opportunities and will require someone to come with both technical and GRC security experience. Key Responsibilities: Oversee security incident management and response Threat management Configure, implement and maintain security tools such as SIEM, XDR, EDR, vulnerability management Implement and maintain … security controls Conduct vendor risk assessments, support internal and external audits Governance, risk and compliance Skills & Experience: Proven experience in Cyber Security operations, threat management Strong knowledge of SIEM, XDR, EDR, vulnerability management, firewalls and network security Good understanding of risk management, vendor security assessments and compliance ...

Develop monitoring, logging, and alerting with tools such as Prometheus, Grafana, Datadog, ELK or New Relic Support performance analysis and troubleshooting across distributed systems Incident Management Lead production incident response Conduct postmortems and drive long-term solutions Automation & Infrastructure Automate deployments, scaling, and operational workflows Implement ...

Infra Operations team organised by function and focussed on supporting continual improvement. The teams are divided into four core areas providing technical and service management expertise: Hosting Cloud centre of excellence Connectivity Central capabilities Services are delivered to internal customers and NHS organisations. This is a Senior Technical Specialist … team-oriented and proactively respond to new challenges. Main duties of the job Manages relationships between Infrastructure Teams and internal/external stakeholders. Supplier management to meet key performance indicators and agreed Service Levels for hosted systems. Supporting the Services hosted in the cloud environments and Infrastructure on-premises. ...

systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards. Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst … develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained in line with best practices. Technical Project Management: Oversee the planning, execution, and delivery of technical projects. Work closely with the Technical Project Manager to ensure projects are completed on time, within scope ...

systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards. Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst … develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained in line with best practices. Technical Project Management: Oversee the planning, execution, and delivery of technical projects. Work closely with the Technical Project Manager to ensure projects are completed on time, within scope ...

Clearance - Gloucestershire Based or ability to travel to Gloucestershire.- Experience as in a Site Reliability Engineering role SITE RELIABILITY ENGINEER ESSENTIAL SKILLS- Reliability, incident response/incident management experience - Experience with Monitoring and Observability tools such as Prometheus, Grafana and OpenSearch- Automation tools (Go, Bash)- Experience with ...

common initiatives and Custody Digital Ledger program enabling the way to custody Digital assets product launch in 2026. Operational responsibilities will include; Overseeing the incident management process, ensuring timely resolution of production issues, and conducting thorough root cause analysis to prevent recurrence Proactively identifying and addressing potential problems … before they impact production. This involves monitoring system performance, analyzing trends, and implementing preventative measures. Additionally driving broader aspects of IT service management such as Change Control, driving Automation and Tooling by Identifying opportunities to automate manual tasks, streamline workflows, and enhance monitoring capabilities. The successful candidate will communicate ...

common initiatives and Custody Digital Ledger program enabling the way to custody Digital assets product launch in 2026. Operational responsibilities will include; Overseeing the incident management process, ensuring timely resolution of production issues, and conducting thorough root cause analysis to prevent recurrence Proactively identifying and addressing potential problems … before they impact production. This involves monitoring system performance, analyzing trends, and implementing preventative measures. Additionally driving broader aspects of IT service management such as Change Control, driving Automation and Tooling by Identifying opportunities to automate manual tasks, streamline workflows, and enhance monitoring capabilities. The successful candidate will communicate ...

common initiatives and Custody Digital Ledger program enabling the way to custody Digital assets product launch in 2026. Operational responsibilities will include; Overseeing the incident management process, ensuring timely resolution of production issues, and conducting thorough root cause analysis to prevent recurrence Proactively identifying and addressing potential problems … before they impact production. This involves monitoring system performance, analyzing trends, and implementing preventative measures. Additionally driving broader aspects of IT service management such as Change Control, driving Automation and Tooling by Identifying opportunities to automate manual tasks, streamline workflows, and enhance monitoring capabilities. The successful candidate will communicate ...

including Records of Processing Activities and Legitimate Interest Assessments. Respond to Data Subject Access Requests. Monitor regulatory developments and update internal policies accordingly. Data Management & Documentation Ensure Privacy by Design principles are embedded in projects, including assisting with the preparing of Data Protection Impact Assessments (DPIAs). Incident Management & Security Lead investigations into suspected or actual data breaches, ensuring timely assessments, containment, documentation, root cause analysis and making recommendations to General Counsel on appropriate actions. Collaborate with the Security Team on information security to ensure robust data security measures. Contracts & Third-Party Oversight Review of data ...

authorization experience System security experience like PKI, trusts, certificates System/client copy experience OS knowledge of Windows, Linux Familiar with IT change and incident management processes Ability to work independently and manage multiple projects with minimal supervision Good analytical skills Good communication skills – Oral and written Join ...

designing secure systems in large, complex, or regulated environments Proficient in cloud security architecture across AWS, Azure, and GCP, with expertise in IAM, key management, data encryption, and network segmentation Skilled in securing AI/ML workloads and data pipelines, ensuring the AI systems have controlled, auditable, and principle … minimisation, secure model access, and AI transparency requirements Experienced in intrusion detection and prevention systems (IDS/IPS), vulnerability scanning, endpoint protection, and security incident management Skilled in designing network and application security controls, including WAFs, firewalls, zero-trust models, and identity federation mechanisms Able to perform threat ...

designing secure systems in large, complex, or regulated environments Proficient in cloud security architecture across AWS, Azure, and GCP, with expertise in IAM, key management, data encryption, and network segmentation Skilled in securing AI/ML workloads and data pipelines, ensuring the AI systems have controlled, auditable, and principle … minimisation, secure model access, and AI transparency requirements Experienced in intrusion detection and prevention systems (IDS/IPS), vulnerability scanning, endpoint protection, and security incident management Skilled in designing network and application security controls, including WAFs, firewalls, zero-trust models, and identity federation mechanisms Able to perform threat ...