1 to 25 of 47 Incident Management Jobs in the South West

Desk Team Leader (24x7) is a varied, challenging and exciting role. The role is responsible for ensuring the day-to-day Service Desk and Incident Management process activities are delivered to meet the needs of the business. It will involve working closely with both internal and external stakeholders … Technology (CST) division and reporting to the Service Delivery Manager – Service Desk, the successful candidate will be responsible for delivering IT Service Desk and Incident Management to NEC and our customers. The role will have direct line management responsibility as well as functional management responsibility ...

summary The Digital Operations and Service Management team is responsible for ensuring the high availability and responsiveness of National IT services. The purpose of Digital Operations and Service Management is to prevent system disruption, but if and when it does - the intent is to restore services with minimal … purpose is achieved through a combination of proactive and reactive measures. The teams are divided into six core areas providing technical and service management expertise. 24/7 operations centre/service bridge National IT service desks Service management and operations Service now delivery and innovation Specialist technical ...

Item (CI) or IT asset, including hardware, software, documentation, and their relationships. This also involves defining CI attributes, nomenclature, and baselines. Managing the Configuration Management System (CMS) and CMDB: Planning and managing the population of the CMS/CMDB, which includes discovery, integrations, and other data import methods. This … verify accuracy and completeness. Ensuring any corrective actions are carried out. Integration with Other Processes: Collaborating closely with other ITIL process managers, especially Change Management, Incident Management, and Problem Management. They provide the necessary configuration data for impact assessments, faster problem resolution, and controlled changes. Resource ...

Item (CI) or IT asset, including hardware, software, documentation, and their relationships. This also involves defining CI attributes, nomenclature, and baselines. Managing the Configuration Management System (CMS) and CMDB: Planning and managing the population of the CMS/CMDB, which includes discovery, integrations, and other data import methods. This … verify accuracy and completeness. Ensuring any corrective actions are carried out. Integration with Other Processes: Collaborating closely with other ITIL process managers, especially Change Management, Incident Management, and Problem Management. They provide the necessary configuration data for impact assessments, faster problem resolution, and controlled changes. Resource ...

Item (CI) or IT asset, including hardware, software, documentation, and their relationships. This also involves defining CI attributes, nomenclature, and baselines. Managing the Configuration Management System (CMS) and CMDB:?Planning and managing the population of the CMS/CMDB, which includes discovery, integrations, and other data import methods. This … verify accuracy and completeness. Ensuring any corrective actions are carried out. Integration with Other Processes:?Collaborating closely with other ITIL process managers, especially Change Management, Incident Management, and Problem Management. They provide the necessary configuration data for impact assessments, faster problem resolution, and controlled changes. Resource ...

adjustments, communicating clearly with internal teams to ensure smooth delivery. Monitor supplier performance, identify risks, and proactively resolve issues to maintain service excellence. Support incident management and supplier-related projects, contributing insights to drive efficiency and innovation. Manage compliance and audit activities, ensuring the business meets voluntary codes … with the ability to turn insights into action. Collaborative team player who thrives working across departments and functions. Familiarity with compliance frameworks, audits, or incident management is a plus. What we offer Competitive salary and comprehensive benefits package. 25 days holiday (increasing with service), private health (after qualifying ...

security tools and platforms (e.g. SIEM/XDR, endpoint protection, gateways), ensuring optimal utilisation and effectiveness. Drive the development of threat hunting and vulnerability management practices, ensuring proactive identification and mitigation of risks across systems and infrastructure. Track emerging threats and recommend updates to policies, standards, and procedures. Oversee … daily security operations, including monitoring, vulnerability management, and incident response. Lead and mature the regional incident response function, coordinating with global teams on high-severity events and driving continuous improvement. Manage regional security governance, including policy reviews, ITSM processes, KPIs, and reporting. Act as the primary contact ...

solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help … with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways ...

solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help … with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways ...

Everbridge is the global leader in SaaS-based Critical Event Management and enterprise resilience solutions, trusted by the world's most recognized brands to keep their people safe and businesses running. As we continue to grow, we are currently seeking an Enterprise Sales Engineer for Digital Operations (xMatters). … clients, prospects and partners to frame our solution within our Digital Operations pillar, and specifically aligned with DevOps, ITOps, RunOps, DevSecOps and traditional Major Incident Management/ITSM. We focus on key use cases that are impactful to the above "Ops" teams, SREs, and incident managers ...

Everbridge is the global leader in SaaS-based Critical Event Management and enterprise resilience solutions, trusted by the world's most recognized brands to keep their people safe and businesses running. As we continue to grow, we are currently seeking an Enterprise Sales Engineer for Digital Operations (xMatters). … clients, prospects and partners to frame our solution within our Digital Operations pillar, and specifically aligned with DevOps, ITOps, RunOps, DevSecOps and traditional Major Incident Management/ITSM. We focus on key use cases that are impactful to the above "Ops" teams, SREs, and incident managers ...

Everbridge is the global leader in SaaS-based Critical Event Management and enterprise resilience solutions, trusted by the world's most recognized brands to keep their people safe and businesses running. As we continue to grow, we are currently seeking an Enterprise Sales Engineer for Digital Operations (xMatters). … clients, prospects and partners to frame our solution within our Digital Operations pillar, and specifically aligned with DevOps, ITOps, RunOps, DevSecOps and traditional Major Incident Management/ITSM. We focus on key use cases that are impactful to the above "Ops" teams, SREs, and incident managers ...

Everbridge is the global leader in SaaS-based Critical Event Management and enterprise resilience solutions, trusted by the world's most recognized brands to keep their people safe and businesses running. As we continue to grow, we are currently seeking an Enterprise Sales Engineer for Digital Operations (xMatters). … clients, prospects and partners to frame our solution within our Digital Operations pillar, and specifically aligned with DevOps, ITOps, RunOps, DevSecOps and traditional Major Incident Management/ITSM. We focus on key use cases that are impactful to the above "Ops" teams, SREs, and incident managers ...

great opportunity comes with clear progression opportunities and will require someone to come with both technical and GRC security experience. Key Responsibilities: Oversee security incident management and response Threat management Configure, implement and maintain security tools such as SIEM, XDR, EDR, vulnerability management Implement and maintain … security controls Conduct vendor risk assessments, support internal and external audits Governance, risk and compliance Skills & Experience: Proven experience in Cyber Security operations, threat management Strong knowledge of SIEM, XDR, EDR, vulnerability management, firewalls and network security Good understanding of risk management, vendor security assessments and compliance ...

Develop monitoring, logging, and alerting with tools such as Prometheus, Grafana, Datadog, ELK or New Relic Support performance analysis and troubleshooting across distributed systems Incident Management Lead production incident response Conduct postmortems and drive long-term solutions Automation & Infrastructure Automate deployments, scaling, and operational workflows Implement ...

Clearance - Gloucestershire Based or ability to travel to Gloucestershire.- Experience as in a Site Reliability Engineering role SITE RELIABILITY ENGINEER ESSENTIAL SKILLS- Reliability, incident response/incident management experience - Experience with Monitoring and Observability tools such as Prometheus, Grafana and OpenSearch- Automation tools (Go, Bash)- Experience with ...

ever-expanding customer base of UK and International emergency response providers. You will use your experience of leading support functions and strong service management practices to drive Continual Service Improvement within the team. You will work alongside Business Analysts and Customer Relationship Managers to develop a deep understanding … important success indicators are pride in your work and an interest in diving deep into complicated problems. Competencies, Responsibilities and Accountabilities: Day-to-day management of the System Support function, including workload management and administration duties such as performing one-to-ones. Grow the team through training ...

ever-expanding customer base of UK and International emergency response providers. You will use your experience of leading support functions and strong service management practices to drive Continual Service Improvement within the team. You will work alongside Business Analysts and Customer Relationship Managers to develop a deep understanding … important success indicators are pride in your work and an interest in diving deep into complicated problems. Competencies, Responsibilities and Accountabilities: Day-to-day management of the System Support function, including workload management and administration duties such as performing one-to-ones. Grow the team through training ...

testing, and tuning of IT systems appropriate to the role, supporting the deployment of patches and upgrades, and managing individual tasks through the change management process. Liaise with stakeholders to promote understanding of Trust systems, providing support and training as necessary. Articulate and collate their requirements. Identify IT system … individuals who have experienced mental health problems and ability to cope with behaviour which may be challenging at times Experience Essential Good understanding of incident management within Call Centre/IT Service Desk environment Good understanding of logging calls and incidents with 3rd Party Suppliers and their processes ...

issues using Standard Operating Procedures (SOP's) and workday documentation. Resolve issues where appropriate and escalate and allocate to appropriate team members where required. Incident Management Log, track and manage support tickets through the entire lifecycle across multiple teams ensuring timely and accurate updates. User Access Management … complex issues and escalate to appropriate colleagues as necessary while ensuring that sufficient background information is collected and presented to facilitate timely resolution. Change Management Own and manage your own allocated portfolio of changes as required as part of a continuous improvement agenda within the HR function. Customer Communication ...

Manager Job Location: Europe Remote Our Department: Transporeon At Transporeon, a Trimble company, we focus on digitalizing and transforming transportation for all. Our Transportation Management Platform offers a diverse portfolio of freight applications serving all network participants. We achieved €150m in revenue before Trimble acquired us for $2 billion … monitor key operational metrics (SLOs/SLAs) for platform reliability, data quality, and uptime. Ensure a robust operational model is in place, including incident management and continuous improvement. Stakeholder Management: Manage communication and alignment with executive leadership, key business stakeholders, dependent product teams, and enterprise architecture groups. ...

Manager Job Location: Europe Remote Our Department: Transporeon At Transporeon, a Trimble company, we focus on digitalizing and transforming transportation for all. Our Transportation Management Platform offers a diverse portfolio of freight applications serving all network participants. We achieved €150m in revenue before Trimble acquired us for $2 billion … monitor key operational metrics (SLOs/SLAs) for platform reliability, data quality, and uptime. Ensure a robust operational model is in place, including incident management and continuous improvement. Stakeholder Management: Manage communication and alignment with executive leadership, key business stakeholders, dependent product teams, and enterprise architecture groups. ...

Manager Job Location: Europe Remote Our Department: Transporeon At Transporeon, a Trimble company, we focus on digitalizing and transforming transportation for all. Our Transportation Management Platform offers a diverse portfolio of freight applications serving all network participants. We achieved €150m in revenue before Trimble acquired us for $2 billion … monitor key operational metrics (SLOs/SLAs) for platform reliability, data quality, and uptime. Ensure a robust operational model is in place, including incident management and continuous improvement. Stakeholder Management: Manage communication and alignment with executive leadership, key business stakeholders, dependent product teams, and enterprise architecture groups. ...

Manager Job Location: Europe Remote Our Department: Transporeon At Transporeon, a Trimble company, we focus on digitalizing and transforming transportation for all. Our Transportation Management Platform offers a diverse portfolio of freight applications serving all network participants. We achieved €150m in revenue before Trimble acquired us for $2 billion … monitor key operational metrics (SLOs/SLAs) for platform reliability, data quality, and uptime. Ensure a robust operational model is in place, including incident management and continuous improvement. Stakeholder Management: Manage communication and alignment with executive leadership, key business stakeholders, dependent product teams, and enterprise architecture groups. ...

sources. Strong Python expertise, including development of clean, reusable functions and object-oriented code for production-quality solutions. Solid knowledge of SQL Server, database management, and data warehousing best practices. Proficiency with analytical tools and programming languages to transform raw data into actionable insights. Solve complex problems and formulate … efficient and innovative solutions using sound data management and data analysis practices. Ability to work effectively with people from diverse backgrounds while promoting inclusion and collaboration. Contact and additional information You'll have an inclusive incident management objective in your development plan. We'll help you find ...