1 to 25 of 27 Incident Management Jobs in the South West

Desk Team Leader (24x7) is a varied, challenging and exciting role. The role is responsible for ensuring the day-to-day Service Desk and Incident Management process activities are delivered to meet the needs of the business. It will involve working closely with both internal and external stakeholders … Technology (CST) division and reporting to the Service Delivery Manager – Service Desk, the successful candidate will be responsible for delivering IT Service Desk and Incident Management to NEC and our customers. The role will have direct line management responsibility as well as functional management responsibility ...

teams operate in a fast-paced, mission critical environment where resilience, clarity, and collaboration are key. About the Role We are seeking a Shift & Incident Lead to oversee live service operations during assigned shifts. This role is pivotal in maintaining service stability, managing incidents, and ensuring effective communication across … point of contact for all live incidents, coordinating resolution efforts and driving continuous improvement in operational processes in the absence of the shift and incident manager. Responsibilities Lead the shift team, ensuring operational readiness and clear accountability during live service hours. Own the end-to-end incident lifecycle ...

teams operate in a fast-paced, mission critical environment where resilience, clarity, and collaboration are key. About the Role We are seeking a Shift & Incident Lead to oversee live service operations during assigned shifts. This role is pivotal in maintaining service stability, managing incidents, and ensuring effective communication across … point of contact for all live incidents, coordinating resolution efforts and driving continuous improvement in operational processes in the absence of the shift and incident manager. Responsibilities Lead the shift team, ensuring operational readiness and clear accountability during live service hours. Own the end-to-end incident lifecycle ...

gather requirements and deliver high-quality solutions Requirements ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Application Developer (CAD) certifications are often preferred Configuration Management Experience (CMDB data model and relationships) 7+ years of ServiceNow hands-on experience in designing, developing and delivering ITSM ServiceNow integration experience (REST APIs … SOAP, Remote tables, Integration Hub) Proficiency in ServiceNow scripting (JavaScript, Glide API, server- and client-side scripting) Expertise in Incident Management, Problem Management, Change Management, Knowledge Management, Contract Management, Service Catalog, Reporting Modules Strong knowledge of the ServiceNow platform, its architecture, and modules Proficiency ...

Item (CI) or IT asset, including hardware, software, documentation, and their relationships. This also involves defining CI attributes, nomenclature, and baselines. Managing the Configuration Management System (CMS) and CMDB: Planning and managing the population of the CMS/CMDB, which includes discovery, integrations, and other data import methods. This … verify accuracy and completeness. Ensuring any corrective actions are carried out. Integration with Other Processes: Collaborating closely with other ITIL process managers, especially Change Management, Incident Management, and Problem Management. They provide the necessary configuration data for impact assessments, faster problem resolution, and controlled changes. Resource ...

Item (CI) or IT asset, including hardware, software, documentation, and their relationships. This also involves defining CI attributes, nomenclature, and baselines. Managing the Configuration Management System (CMS) and CMDB:?Planning and managing the population of the CMS/CMDB, which includes discovery, integrations, and other data import methods. This … verify accuracy and completeness. Ensuring any corrective actions are carried out. Integration with Other Processes:?Collaborating closely with other ITIL process managers, especially Change Management, Incident Management, and Problem Management. They provide the necessary configuration data for impact assessments, faster problem resolution, and controlled changes. Resource ...

Item (CI) or IT asset, including hardware, software, documentation, and their relationships. This also involves defining CI attributes, nomenclature, and baselines. Managing the Configuration Management System (CMS) and CMDB: Planning and managing the population of the CMS/CMDB, which includes discovery, integrations, and other data import methods. This … verify accuracy and completeness. Ensuring any corrective actions are carried out. Integration with Other Processes: Collaborating closely with other ITIL process managers, especially Change Management, Incident Management, and Problem Management. They provide the necessary configuration data for impact assessments, faster problem resolution, and controlled changes. Resource ...

adjustments, communicating clearly with internal teams to ensure smooth delivery. Monitor supplier performance, identify risks, and proactively resolve issues to maintain service excellence. Support incident management and supplier-related projects, contributing insights to drive efficiency and innovation. Manage compliance and audit activities, ensuring the business meets voluntary codes … with the ability to turn insights into action. Collaborative team player who thrives working across departments and functions. Familiarity with compliance frameworks, audits, or incident management is a plus. What we offer Competitive salary and comprehensive benefits package. 25 days holiday (increasing with service), private health (after qualifying ...

security tools and platforms (e.g. SIEM/XDR, endpoint protection, gateways), ensuring optimal utilisation and effectiveness. Drive the development of threat hunting and vulnerability management practices, ensuring proactive identification and mitigation of risks across systems and infrastructure. Track emerging threats and recommend updates to policies, standards, and procedures. Oversee … daily security operations, including monitoring, vulnerability management, and incident response. Lead and mature the regional incident response function, coordinating with global teams on high-severity events and driving continuous improvement. Manage regional security governance, including policy reviews, ITSM processes, KPIs, and reporting. Act as the primary contact ...

technology platforms that deliver world class outcomes and experiences. A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity … timely and efficient resolution of incidents and service requests and supporting the PMO as a technical project resource. In addition, you will undertake lifecycle management on End User Computing devices, including receiving, configuring and provisioning, software installation (unpackaged apps), recovery, disposal, maintaining the CMDB and low-level comms room ...

Clearance - Gloucestershire Based or ability to travel to Gloucestershire.- Experience as in a Site Reliability Engineering role SITE RELIABILITY ENGINEER ESSENTIAL SKILLS- Reliability, incident response/incident management experience - Experience with Monitoring and Observability tools such as Prometheus, Grafana and OpenSearch- Automation tools (Go, Bash)- Experience with ...

ever-expanding customer base of UK and International emergency response providers. You will use your experience of leading support functions and strong service management practices to drive Continual Service Improvement within the team. You will work alongside Business Analysts and Customer Relationship Managers to develop a deep understanding … important success indicators are pride in your work and an interest in diving deep into complicated problems. Competencies, Responsibilities and Accountabilities: Day-to-day management of the System Support function, including workload management and administration duties such as performing one-to-ones. Grow the team through training ...

ever-expanding customer base of UK and International emergency response providers. You will use your experience of leading support functions and strong service management practices to drive Continual Service Improvement within the team. You will work alongside Business Analysts and Customer Relationship Managers to develop a deep understanding … important success indicators are pride in your work and an interest in diving deep into complicated problems. Competencies, Responsibilities and Accountabilities: Day-to-day management of the System Support function, including workload management and administration duties such as performing one-to-ones. Grow the team through training ...

ever-expanding customer base of UK and International emergency response providers. You will use your experience of leading support functions and strong service management practices to drive Continual Service Improvement within the team. You will work alongside Business Analysts and Customer Relationship Managers to develop a deep understanding … important success indicators are pride in your work and an interest in diving deep into complicated problems. Competencies, Responsibilities and Accountabilities: Day-to-day management of the System Support function, including workload management and administration duties such as performing one-to-ones. Grow the team through training ...

ever-expanding customer base of UK and International emergency response providers. You will use your experience of leading support functions and strong service management practices to drive Continual Service Improvement within the team. You will work alongside Business Analysts and Customer Relationship Managers to develop a deep understanding … important success indicators are pride in your work and an interest in diving deep into complicated problems. Competencies, Responsibilities and Accountabilities: Day-to-day management of the System Support function, including workload management and administration duties such as performing one-to-ones. Grow the team through training ...

Experience supporting business applications, troubleshooting, and empowering users towards greater self-sufficiency Knowledge of wireless networking and configuring wired/wireless networks with centralised management systems Understanding of information security standards such as ISO27001 or PCI-DSS and implementing cybersecurity best practices Familiarity with ticketing systems, incident management ...

excellent support and meet service targets. You'll also help your team grow through coaching, reviews, and development plans, while ensuring daily operations and incident management run efficiently. You'll need to be eligible for SC Clearance to be considered for this role Skills and experience required: Proven … across the team. Build positive relationships with clients and other departments. Report on service performance and progress. Bonus skills: Experience with MSPs, ServiceNow, project management, or cybersecurity knowledge. If you feel you have the skills and experience required for this opportunity, please contact (url removed) Spectrum IT Recruitment (South ...

testing, and tuning of IT systems appropriate to the role, supporting the deployment of patches and upgrades, and managing individual tasks through the change management process. Liaise with stakeholders to promote understanding of Trust systems, providing support and training as necessary. Articulate and collate their requirements. Identify IT system … individuals who have experienced mental health problems and ability to cope with behaviour which may be challenging at times Experience Essential Good understanding of incident management within Call Centre/IT Service Desk environment Good understanding of logging calls and incidents with 3rd Party Suppliers and their processes ...

sources. Strong Python expertise, including development of clean, reusable functions and object-oriented code for production-quality solutions. Solid knowledge of SQL Server, database management, and data warehousing best practices. Proficiency with analytical tools and programming languages to transform raw data into actionable insights. Solve complex problems and formulate … efficient and innovative solutions using sound data management and data analysis practices. Ability to work effectively with people from diverse backgrounds while promoting inclusion and collaboration. Contact and additional information You’ll have an inclusive incident management objective in your development plan. We’ll help you find ...

Ability to manage multiple priorities in a fast-paced environment. Proficient in SQL and experienced with integrated business systems. Skilled in using ticketing/incident management tools (SysAid, ServiceNow, etc.). Excellent communication and stakeholder collaboration skills. Self-motivated, proactive, and able to work independently. Strong documentation skills ...

project work and tracking tasks in Jira Troubleshooting technical failures and responding to security incidents Providing occasional out-of-hours support for updates and incident management Monitor and manage ServiceNow queues About You Proven experience with Microsoft Entra ID and Microsoft Purview (especially DLP) Strong communication skills with ...

problems to correct resource Identify and escalate situations requiring urgent attention Track and route problems and requests and document resolutions Prepare activity reports Inform management of recurring problems Stay current with system information, changes and update Provide onsite support and be able to communicate verbally with customers Training Digital … that include IT support, cybersecurity, disaster recovery solutions, mailing and productivity solutions, and more. Our bespoke software solutions have produced Entrée Visitor and Contractor Management, which is directing the company into the exciting area of being a Software Solutions Provider. Add-ons to Entrée include incident management ...

knowledge transfer to junior designers Provide expert troubleshooting of network related issues related to LAN, WAN and Demilitarized Zone (DMZ) networks Assist in incident resolution, root cause analysis and implementation of corrective actions to prevent recurrence. Assist and help the Team in managing and own the ticket queue … standards such as IPSec, SSL, GETVPN 5+ years of experience with network monitoring and diagnostic tools (Wireshark, SolarWinds, NetFlow) 5+ years of experience with Incident Management Preferred Qualifications (Desired Skills/Experience): CCNA, CCNP, CCIE or equivalent certifications Experience with network automation tools and scripting languages (python, Ansible ...

focus on Microsoft Identity Manager (MIM) 2016, Microsoft Entra ID and its associated technologies. Support is provided through maintenance, modification, problem resolution and incident management. Also, to be involved in the design and development of new services and solutions for our support clients, the support team and the business. … Provide support for all client solutions within Managed Solution Support Responsible for configuration management database (CMDB) Provide support for the Identity project team when required Technical development of service offerings and support services Responsible for support handovers of client solutions into support Acts as a seasoned advisor, providing independent ...

focus on Microsoft Identity Manager (MIM) 2016, Microsoft Entra ID and its associated technologies. Support is provided through maintenance, modification, problem resolution and incident management. Also, to be involved in the design and development of new services and solutions for our support clients, the support team and the business. … Provide support for all client solutions within Managed Solution Support Responsible for configuration management database (CMDB) Provide support for the Identity project team when required Technical development of service offerings and support services Responsible for support handovers of client solutions into support Acts as a seasoned advisor, providing independent ...