1 to 25 of 27 Incident Management Jobs in the South West

Please ensure:CV is a maximum of 3 pagesFont size: 11Clearance: Active SC Clearance MandatoryTools & Methodologies: Agile, Azure DevOps, ITIL-aligned change processes, Project Management frameworks, Service Delivery Management practices We are seeking an experienced Service Delivery Manager with strong Agile expertise to lead a CME project involving … Live deployments, P1/P2 Incident Management, Service Request and Continuous Improvement, Tech Debt remediation. The role is responsible for driving end-to-end delivery across multidisciplinary teams, ensuring timely remediation of P1/P2, efficient change coordination, and alignment with public sector governance standards.This role requires hands ...

controlled and sensitive operational environment. You will be responsible for building and developing the team, improving IT service delivery processes, defining service standards, managing incident, request, change and escalation processes, and supporting the transition of new services into live operation. You will work closely with IT, security, technical … business stakeholders, acting as a bridge between service delivery, operational requirements and secure working practices. This role will also involve vendor management, KPI reporting, continual service improvement and supporting the development of secure internal working environments. IT SERVICE DELIVERY MANAGER ESSENTIAL SKILLS: Proven experience in an IT Service Delivery ...

activities and contribute to the ongoing development of its security posture. The successful candidate will play a broad role across information security, including risk management, incident response, compliance, security awareness and client assurance activities. This position offers genuine variety and the opportunity to influence security practices across … wider organisation. Key Responsibilities Support and maintain the organisation's Information Security Management System (ISMS). Identify, assess and mitigate information security risks across the business. Investigate and respond to security incidents, working with internal teams and external security partners. Support compliance activities, audits and security certifications including ...

Position Summary The CMDB Analyst is responsible for the design, governance, accuracy, and continuous improvement of Claranet’s Configuration Management Database (CMDB) supporting customers. The role ensures configuration data is complete, accurate, auditable, and aligned with service management, operational resilience, and regulatory requirements. The CMDB Analyst works across … technical, service management, and governance teams to ensure the CMDB provides a trusted source of truth for service delivery, incident management, change management, and regulatory assurance. Role Mission Claranet’s strategy is to build long-term, trusted relationships with customers by delivering secure, resilient, and well ...

UKRI international activities, support the development of international partnerships and funding programmes, and address the associated information governance challenges. They will lead the management of timely, high-quality advice and support to international funding teams, leading data protection risk assessments and advising on agreements and data sharing arrangements … partnership activities and funding programmes, and oversee personal data breach incident management involving data transfers. Working with the Head of Information Governance and others across the Group, they will play a key role in leading and sustaining a full information governance service for UKRI and provide operational leadership ...

UKRI international activities, support the development of international partnerships and funding programmes, and address the associated information governance challenges. \n They will lead the management of timely, high-quality advice and support to international funding teams, leading data protection risk assessments and advising on agreements and data sharing arrangements … partnership activities and funding programmes, and oversee personal data breach incident management involving data transfers. \n Working with the Head of Information Governance and others across the Group, they will play a key role in leading and sustaining a full information governance service for UKRI and provide operational ...

standards, SLAs and monitoring processes. Operational Excellence Ensure service delivery meets agreed service levels and take ownership of service improvement initiatives. Lead on Problem Management, analysing trends and coordinating resolution teams. Produce detailed KPI reports for senior leadership. Support the design and improvement of the service catalogue and automation … initiatives. Incident, Change & Request Management Own Incident, Request, Change and Escalation processes, ensuring timely and accurate reporting. Lead major incident management, including coordination and communications. Chair the Change Advisory Board (CAB) when required. Essential Experience & Skills Proven experience as a Service Delivery Manager (minimum ...

Desk Analyst (1st/2nd Line Support) We are looking for a proactive and customer-focused IT Service Desk Analyst to join our busy Incident Management team. In this role, you will provide 1st and 2nd Line remote support for EPOS systems and associated applications across a large … prioritise workload and work effectively in a fast-paced support environment. Desirable Skills Experience supporting EPOS systems or retail technology environments. Exposure to incident management tools and ticketing systems. Knowledge of Microsoft operating systems and common business applications. What We Offer Competitive salary and benefits package. Ongoing training ...

function on a 9-month fixed-term contract . This is an exciting opportunity to lead a specialist deployment team, ensuring the successful delivery, management, and lifecycle support of IT equipment across a large and diverse organisation. As IT Deployment Team Lead, you will play a key role … ensuring colleagues have the technology they need to deliver effective services. You will lead the deployment, configuration, and management of IT equipment, working closely with operational, clinical, and corporate teams to deliver a professional and customer-focused service. You will be responsible for overseeing the full lifecycle ...

Major Incidents, acting as escalation point and ensuring effective cross-team coordination and communication Ensure effective L1/L2 operational support capability, delivering consistent incident triage, resolution and service restoration Drive clear accountability and ownership of services, reducing hand-offs and improving speed and quality of response Oversee service … performance, capacity and resilience, ensuring risks are identified early and managed appropriately Ensure consistent execution of IT Service Management processes (Incident, Problem, Change, Knowledge, SACM) About you Extensive experience leading IT Service Operations or production support functions in complex, business-critical environments Demonstrable track record of managing large ...

ensure all environmental changes are managed via automated IaC and GitOps. Developer Enablement: Standardise deployment processes and build self-service tools for secrets management and infrastructure provisioning. Service Reliability: Define and implement SLIs, SLOs, and SLAs to ensure the stability and performance of critical services. Observability & Incident Management: Oversee the full monitoring stack and establish formal incident response and post-mortem processes. Security & Compliance: Enforce "security by design" and maintain strict adherence to ISO 27001 and SOC 2 regulatory frameworks. Cost & Efficiency: Lead infrastructure consolidation initiatives and monitor cloud expenditure to identify strategic cost-saving opportunities. ...

ensure all environmental changes are managed via automated IaC and GitOps. Developer Enablement: Standardise deployment processes and build self-service tools for secrets management and infrastructure provisioning. Service Reliability: Define and implement SLIs, SLOs, and SLAs to ensure the stability and performance of critical services. Observability & Incident Management: Oversee the full monitoring stack and establish formal incident response and post-mortem processes. Security & Compliance: Enforce "security by design" and maintain strict adherence to ISO 27001 and SOC 2 regulatory frameworks. Cost & Efficiency: Lead infrastructure consolidation initiatives and monitor cloud expenditure to identify strategic cost-saving opportunities. ...

ITIL principles, with established governance including CAB, release control, and security/compliance aligned to ISO standards. Significant progress has been made in governance, incident management, and security. The objective now is to evolve to a fully integrated, scalable, and measurable operating model. While core controls exist, there … inconsistency across end-to-end processes, particularly in demand management, execution discipline, and release management, resulting in variability in delivery quality, efficiency, and auditability.. Objective Technical Improvement Consultant needed to support the below: End-to-end process integration across demand to delivery Improved execution discipline and governance adherence ...

produce Continuous Deployment – Skilled in the automation of the deployment of the artefacts produced by the CI Orchestration – Deliver solutions to orchestrate the deployment, management scaling and networking of containers Workload Automation – Create solutions to automate the scheduling and scaling of application workloads Cloud Management – Skilled … design, deployment and management of Public or Private Cloud environments Configuration Management – Practice good configuration and source code control of all artefacts Human skills : Working in a multi-disciplined team DevOps engineers need to have great communication skills. Problem Solving – The DevOps engineer is often the first port ...

highest standards of data security, they offer a dynamic environment where engineering professionals can truly thrive and develop their careers. Key Responsibilities Infrastructure Management: Design, implement, manage, and support core enterprise platform infrastructure, encompassing servers, networks, storage, and vital virtualisation environments. Performance Monitoring: Maintain platform availability and performance, proactively … responding to alerts and service degradations to consistently meet business requirements and SLAs. Incident Resolution: Troubleshoot complex system issues, conducting detailed root cause analysis to resolve incidents efficiently and prevent recurrence. Automation and Optimisation: Streamline infrastructure provisioning, patching, and deployment processes utilising modern scripting and infrastructure-as-code tools ...

Support, Incident management, problem resolution, triage, team management, team leading, Agile, JIRA, Customer support, SaaS, Best Practice This is a new permanent role. UK home-based but with regular trips to the South Coast (Devon/Dorset, Hants) for management meetings. This is a team lead …/management role that needs experience in leading/managing teams currently or recently. Although the current team is only 3-4 staff, you will work across IT (QA, Product, Software Development) to ensure delivery of great customer service and problem resolution to technical issues around a SaaS software ...

troubleshooting expertise ~Experience with Infrastructure as Code (IaC) and automation tools ~Knowledge of CI/CD pipelines and release automation practices ~Understanding of incident management and service reliability methodologies ~Programming or scripting experience in Go, Python, Java and/or Bash ~Experience working with Git-based development workflows ...

/CD tooling experience. Scripting experience with PowerShell, Python, Bash or Go. Experience supporting and operating production environments. Knowledge of monitoring, observability and incident management. Understanding of security and compliance best practices. Excellent communication skills and a collaborative approach. Passion for continuous improvement and knowledge sharing. Desirable Microsoft Azure ...

Acting as a subject-matter expert across key modules (Finance: GL/AP/AR/etc | HCM: Core HCM, Absence, Talent, etc.) Supporting incident management, BAU support and continuous improvement Leading or contributing to requirements gathering and design workshops Ensuring solutions meet SLA/KPI, audit ...

easily be picked up by colleagues during an absence. Admin 10% Follow appropriate departmental and company procedures and policies (i.e., change control, problem and incident management) Monitor performance through the scorecard Monthly meetings with on-site primary contact Reporting ticket management Essential: Previous AV support experience … concierge service Skilled AV Engineer possessing good interpersonal skills, and should be comfortable with Senior Management Must be smart and confident in their appearance. Should have proven abilities within the AV industry and/or corporate environment for over 5 years Excellent communication and customer service skills Enthusiastic ...

ideation to production. Experience with microservices architecture and distributed systems Excellent problem-solving and debugging skills Experience participating in an on-call rotation and incident management Preferred Qualifications Experience designing and building observability backends for various systems and applications Experience contributing to or maintaining open source projects, with ...

Cyber security and understanding of cyber security analysis, tools and software Experience of implementing, supporting and developing L2/3 network infrastructure Qualys Vulnerability Management Aruba Wifi L2/3 switching – Cisco Nexus Network Load balancing Penetration Testing (3rd Party) Incident management Data Security Proactive Appointments Limited ...

optimum usage of the A/V Systems Provide support for diagnostics and troubleshoot Audio Visual faults. Ensure all incidents are logged into the incident management system. Maintain and keep A/V equipment inventory. Organising RMAs with Vendors Provide daily reports/weekly reports and incident ...

OpenShift.Define engineering standards, golden paths, reusable modules and platform patterns.Build observability strategies using Prometheus, Grafana, OpenTelemetry and modern APM tooling.Improve reliability through SLOs, incident reviews and Site Reliability Engineering (SRE) practises.Embed DevSecOps, supply-chain security and secure CI/CD practises.Drive cloud-native modernisation and legacy transformation.Support FinOps … Platforms or self-service engineering.Observability tools including Prometheus, Grafana, OpenTelemetry, ELK, Datadog, Dynatrace or New Relic.DevSecOps and supply-chain security.SRE practises, SLOs, SLIs and incident management.Platform governance, cloud standards or landing zones.FinOps and cost optimisation.We are particularly interested in candidates who have worked in large-scale enterprise, financial services ...

engineering standards, golden paths, reusable modules and platform patterns. Build observability strategies using Prometheus, Grafana, OpenTelemetry and modern APM tooling. Improve reliability through SLOs, incident reviews and Site Reliability Engineering (SRE) practises. Embed DevSecOps, supply-chain security and secure CI/CD practises. Drive cloud-native modernisation and legacy … service engineering. Observability tools including Prometheus, Grafana, OpenTelemetry, ELK, Datadog, Dynatrace or New Relic. DevSecOps and supply-chain security. SRE practises, SLOs, SLIs and incident management. Platform governance, cloud standards or landing zones. FinOps and cost optimisation. We are particularly interested in candidates who have worked in large-scale ...