1 to 25 of 42 Incident Management Jobs in the South West

supported, measured, and improved across the organisation and its supplier ecosystem. Ensure service designs are aligned to enterprise architecture, information security, data protection, supplier management, operational resilience, and business continuity requirements. Validate service designs against non-functional requirements, including availability, reliability, scalability, recoverability, monitoring, alerting, access, supportability, and maintainability. … impact assessments and risk evaluations for service introduction, including operational, security, supplier, compliance, resilience, and customer impact considerations. Work closely with Change Enablement, Release Management, Deployment Management, Service Configuration Management, Incident Management, Problem Management, and Service Desk practices to support controlled and sustainable deployment. ...

investing, and the trust that 150 years of J.P. Morgan heritage brings. J.P. Morgan Personal Investing offers award-winning investments, products and digital wealth management services to over 275,000 investors in the UK. We built the business with innovation as a core part of our ethos to give … work in tribes and squads that focus on specific products and projects. About the role: J.P. Morgan Personal Investing is strengthening its production management capability to support a growing portfolio ofwealthproducts built on a common Investment Platform. We are seeking a Head of Production Management to lead ...

procedures and engage with users and stakeholders to understand their needs. You will need proven experience in the following: Application support and maintenance Configuration management and IT asset control Service availability, capacity and component management Change, incident and problem management ServiceNow Stakeholder engagement Continual service improvement … need to hold or be eligible to obtain SC clearance. Interested? Please apply below. Application Operations Engineer, Application Support Engineer, ServiceNow, Configuration Management, Incident Management, Problem Management, Change Management, Exeter, Devon, Hybrid, Contract ...

well invest in you!. Job Description Roles & Responsibilities Service Transition & Operational Readiness:Support new service onboarding, service acceptance, transition into BAU support. Customer Management:Handle customer escalations, issues, problems, risks, and service requirements, acting as the primary point of contact and trusted advisor. Governance:Chair operational and service … governance forums, driving actions, decisions and continual improvement across multiple stakeholders. Operational Management: Managing competing priorities across operational support and project delivery. Supplier Management: Coordinate internal and third-party delivery partners, ensuring aligned service delivery and accountability against agreed SLAs and KPIs. Major Incident & Escalation Management ...

resilient, and secure solutions aligned with IBM and public sector standards. Monitoring & Operations: Monitor AWS environments, troubleshoot issues, and maintain service reliability and performance. Incident Management: Lead incident resolution, root cause analysis, and corrective actions to prevent recurring issues. Continuous Improvement: Identify opportunities to improve automation, processes … maintaining CI/CD pipelines, with knowledge of Jenkins and Git-based workflows. Proficiency with Infrastructure as Code (IaC) using Terraform and configuration management tools such as Ansible. Knowledge of scripting and automation using Bash/Shell and ANT. Experience with Git, Docker, and Liquibase for source control, containerisation ...

managed through to resolution Leading the coordination of major IT incidents, bringing together internal teams, our MSP and third-party suppliers Carrying out post-incident reviews and use lessons learned to reduce recurring issues Developing clear service dashboards and providing meaningful performance reporting to senior stakeholders Using service data … trends to identify opportunities to improve reliability, efficiency and the overall user experience Developing and embedding ITIL-aligned service management processes, including incident, request, problem, change and major incident management Championing automation, self-service and AI-enabled tools where they can improve the quality and efficiency ...

services are designed, delivered, and operated with reliability in mind. Job responsibilities Support the product strategy and delivery of reliability capabilities, including standards, observability, incident practices, automation, and developer experience improvements. Partner with engineers, site reliability engineers, and cross-functional teams to understand problems, gather requirements, and translate ideas … reliability outcomes. Identify opportunities to improve platform reliability, reduce operational friction, and help teams build and run services confidently. Use data and feedback, including incident trends, service health metrics, adoption data, and stakeholder input, to guide decisions and measure progress. Create clear product materials, including problem statements, user stories ...

best practices, standards, and ways of working. Contribute to the adoption of Site Reliability Engineering (SRE) practices, supporting improvements in observability, monitoring, service reliability, incident management, and operational excellence. Implement and support infrastructure provisioning, configuration management, and governance solutions using technologies such as Terraform, OpenTofu, Scalr … principles and practices. Experience with observability and monitoring tools such as Azure Monitor, Application Insights, Log Analytics, Grafana, Prometheus, or similar technologies. Understanding of incident management, root cause analysis, service reliability metrics, and continuous service improvement. Experience with configuration management solutions such as Puppet. #LI-MP #LI ...

critical secure environment. This is an excellent opportunity to play a key role in the development, governance, and continual improvement of Service Asset & Configuration Management processes across a complex multi-domain infrastructure. Working within a highly secure environment, you will take ownership of SACM activities, ensuring the accuracy, integrity … effectiveness of the Configuration Management System (CMS) and associated processes. You will work closely with operational teams, service management functions, and stakeholders to drive best practice, governance, and continuous improvement across the estate. Key Experience: Lead the creation, implementation, and continuous improvement of SACM processes, procedures, governance ...

effective delivery of life-critical operations. You’ll contribute to the stability, proactive monitoring and continuous improvement of operational communications services, supporting rapid incident response, service resilience and operational readiness. What you will be doing Support the operation of Airwave radio and associated operational communications infrastructure, ensuring services … procedures. Identify, log and categorise operational communications incidents, ensuring accurate information capture and timely escalation to senior engineers, suppliers or on-call support. Support incident management activities for live operational communications issues, including assisting with diagnostics, restoration actions and communication updates. Assist with major incident support, ensuring ...

already run on - turning organisational knowledge into measurable business outcomes. A joint venture between Hafnia and Símbolo, backed by leading maritime partners including Marfin Management, C Transport Maritime, Trans Sea Transport, and BW Epic Kosan. Born in maritime, now scaling rapidly across industries. We are now onboarding enterprise customers … Operational readiness for new releases Safe production access and change coordination Production is a high-discipline environment. You make sure it stays that way. Incident Management You own the full lifecycle: High‐signal alerting and fast detection Structured incident response Clear internal and customer communication Blameless postmortems ...

operate in a build‐and‐run model, with teams responsible for the full software lifecycle, from architecture and delivery through to operational support and incident management. Our core platform is built on AWS serverless technologies including Lambda, SQS, EventBridge, API Gateway, S3, and ECS. We primarily develop in TypeScript … Infrastructure is managed through a combination of Terraform and Serverless Framework. We use GitHub Actions for CI/CD and incident.io to support our incident management processes and operational workflows. We care deeply about engineering quality, pragmatic architecture, and continuous improvement. If you’d like to go deeper ...

defence, government and public sector services. What you will do as a Senior Application Engineer Support, configure, and enhance ITSM platforms (e.g. Jira Service Management) that underpin service delivery and operational workflows Deliver engineering tasks within defined work packages, ensuring alignment with user needs, security requirements, and service-level … objectives. Contribute to application architecture, integration, and lifecycle activities under the guidance of senior engineers. Collaborate with stakeholders across engineering, service management, and business teams to resolve technical issues. Mentor junior engineers and specialists, supporting their development and promoting best practices. Participate in continuous improvement initiatives, including automation, documentation ...

defence, government and public sector services. **What you will do as a Senior Application Engineer*** Support, configure, and enhance ITSM platforms (e.g. Jira Service Management) that underpin service delivery and operational workflows* Deliver engineering tasks within defined work packages, ensuring alignment with user needs, security requirements, and service-level … objectives.* Contribute to application architecture, integration, and lifecycle activities under the guidance of senior engineers.* Collaborate with stakeholders across engineering, service management, and business teams to resolve technical issues.* Mentor junior engineers and specialists, supporting their development and promoting best practices.* Participate in continuous improvement initiatives, including automation, documentation ...

successful candidate will be responsible for supporting supply chain security requirements and responding to incidents and industry notices, as well as the ongoing management of security risks. This includes promoting relevant policies, processes, and guidance to continuously develop and maintain the organisation’s required risk maturity. This … physical, environmental and personnel security risks, advise/support relevant stakeholders around risk assessments and controls Analyse supplier related security incidents and support Security Incident Team as well manage relevant stakeholders. Support Procurement and Suppliers to flow down and manage Defstan 05-138 V4 Support business lines and functions ...

Lead the day-to-day delivery of planned and reactive maintenance services. Manage contract performance against SLAs, KPIs and quality standards. Oversee fault response, incident management and service recovery activities. Maintain strong customer and stakeholder relationships. Manage maintenance teams, help-desk staff and subcontractors. Ensure compliance with safety … life-cycle initiatives. Attend customer meetings, contract reviews and operational site visits. About You You will have: Proven experience in Field Service Delivery, Maintenance Management or Technical engineering operations. Knowledge of CCTV, Public Address, Customer Information Systems, Help Points or IP-based communications systems & M&E systems. A strong ...

within Agile teams, supporting delivery, troubleshooting and continuous improvement Provide technical guidance on platform engineering, cloud and deployment best practices Support production environments, including incident resolution, environment management and release readiness Skills Required Experience working within the UK Security & Intelligence, defence or other secure government environments Strong knowledge … compliance controls within delivery pipelines Experience implementing observability practices, including monitoring, logging, alerting and service metrics Understanding of SRE principles, including reliability engineering, incident management and continuous improvement Awareness of secure deployment, compliance requirements and operational security best practices SecurityClearanceRequirements The successful candidate must hold a current high ...

happy to discuss flexible working! Top 3 skills needed for this role: Proven Security Operations Experience Strong Information Security Knowledge Demonstrated Risk Management Capability What this role is all about: We are looking for a Cyber Security Analyst to join the Information Security team, supporting the ongoing development … best practice advice to business areas and technology teams across the organisation Support the ongoing development, maintenance and improvement of the Information Security Management System to ensure continued ISO27001 compliance Monitor security systems, tools and alerts, investigating issues and escalating incidents where required Participate in the detection, management ...

Remedy . Contribute to continuous improvement initiatives across testing processes and quality assurance activities. Ensure compliance with Defence security policies, standards, and service management frameworks. Essential Skills & Experience Proven experience working as a Test Engineer within complex IT or Defence environments. Strong understanding of software and systems testing methodologies. … Experience producing structured test documentation and execution evidence. Hands-on experience using BMC Remedy for incident management, defect tracking, or service management activities. Excellent analytical and troubleshooting skills. Ability to work effectively within multi-disciplinary technical teams. Strong communication skills with the ability to engage with both ...

produce Continuous Deployment Skilled in the automation of the deployment of the artefacts produced by the CI Orchestration Deliver solutions to orchestrate the deployment, management scaling and networking of containers Workload Automation Create solutions to automate the scheduling and scaling of application workloads Cloud Management Skilled … design, deployment and management of Public or Private Cloudenvironments Configuration Management Practice good configuration and source code control of all artefacts Human skills : Working in a multi-disciplined team DevOps engineers need to have great communication skills. Problem Solving The DevOps engineer is often the first port ...

best technology, manage assets and refresh systems. With 24/7 national operations, we keep things running smoothly, while operating comprehensive network or service management repair and maintenance to keep everything running operationally. Want to come and be a part of it? We're looking for a proactive … teams, customers, and stakeholders to maintain service excellence. Alongside operational leadership, you'll play a key role in developing your team through coaching, performance management, wellbeing support, and creating an inclusive environment where colleagues feel empowered to succeed. What youll bring Experience leading teams within a Service Desk, National ...

area, but allows the team to branch out into several domains including, but not limited to, infrastructure, software development and deployment, networking, database management and virtual containerisation Core Responsibilities: Application design Application development Incident Management Virtual infrastructure management System health monitoring tools Database administration Supporting bespoke ...

technology, incidents, requests and service improvements.* Driving an automation-first approach through Infrastructure as Code using Terraform, Ansible and PowerShell.* Supporting and evolving endpoint management platforms, including SCCM and modern device management technologies.* Solving complex infrastructure challenges across compute, storage, networking and cloud platforms.* Improving the organisation … security posture through vulnerability remediation, systems hardening, patching and secure operating practices.## **Essential Skills/Experience*** Incident Management* IT Infrastructure* Decision Making* Troubleshooting* IT Security## **Desirable Skills/Experience****Essential*** Experience providing IT support in an enterprise or corporate environment.* Strong troubleshooting and fault-finding skills across ...

providing the infrastructure and expertise to make sure we can be there for our customers. Job overview: We have a new opportunity for an Incident Response Analyst to join our Security and Resilience function in AXA UK. Youll respond to Cyber Security incidents performing forensic investigations and providing cyber … intelligence services. Key responsibilities: Acting as an escalation point for all UK security incidents, ensuring incidents are managed in accordance with UK and Group incident management requirements Performing in-depth analysis of security events utilising a range of security tools Supporting the wider team in process improvement, detection ...

hosting environments. Drive infrastructure modernisation, estate optimisation and technical debt reduction initiatives. Own infrastructure risk, compliance, disaster recovery readiness and audit requirements. Lead major incident management and support continuous service improvement through KPIs, SLAs and supplier performance reviews. Maintain accurate CMDB records, technical documentation, runbooks and operational procedures. … environment. Strong background in infrastructure operations, including servers, virtualisation, storage, backup, recovery, monitoring and lifecycle management. Experience implementing operating models, governance frameworks and service management best practices. Demonstrable experience of infrastructure modernisation, technical debt reduction and estate optimisation programmes. Experience supporting data centre or co-location initiatives, including migration ...