18 of 18 Incident Management Jobs in the South West

Incident & Problem Analyst coordinates incident response and drives problem management across HL's enterprise technology estate, ensuring rapid service restoration, reduced repeat failure, and improved operational resilience. Operating within Service Assurance, the role provides run-time control and governance across heritage, cloud, and third-party services, working … root cause insight, known errors, and permanent fixes while protecting service stability and client outcomes. What you will be doing Coordinate end-to-end incident management, including Major Incidents, ensuring rapid service restoration, clear communications, and accurate record keeping. Act as a Service Assurance control point during live ...

well invest in you!. Job Description Roles & Responsibilities Service Transition & Operational Readiness:Support new service onboarding, service acceptance, transition into BAU support. Customer Management:Handle customer escalations, issues, problems, risks, and service requirements, acting as the primary point of contact and trusted advisor. Governance:Chair operational and service … governance forums, driving actions, decisions and continual improvement across multiple stakeholders. Operational Management: Managing competing priorities across operational support and project delivery. Supplier Management: Coordinate internal and third-party delivery partners, ensuring aligned service delivery and accountability against agreed SLAs and KPIs. Major Incident & Escalation Management ...

incidents, enquiries and configuration updates. - Maintain accurate Configuration Items (CIs) and their relationships within the CMDB. - Use CMDB information to support Change, Release and Incident Management activities. - Perform baseline configuration comparisons to validate changes across OpNET environments. - Identify and implement appropriate tooling to support SACM processes. - Provide assurance … over configuration data quality and resolve discrepancies with stakeholders. - Produce scheduled and ad hoc KPI reports, metrics and management information. - Coordinate and chair monthly Configuration Management Board meetings. - Develop Terms of Reference, meeting schedules and action tracking for governance forums. - Align enterprise SACM processes with OpNET requirements using ...

Service Management Lead owns the IT service management practice across IT Service Operations and must show that it works. The role leads the Service Management team, sets how incident, problem, change and release, knowledge and configuration management are run, and gives risk, audit … regulator evidence that service controls are working. The role owns the processes, and the Service Management team runs them day to day: coordinating major incidents, running change approval, leading problem investigations, and keeping configuration data accurate. Cloud Operations, Application Support, and the engineering teams run and support the services ...

accurate, timely and compliant with contractual terms and agreed approval processes. Extract, validate and reconcile fixed and variable charge data from ITSM platforms, asset management systems, monitoring tools and other operational data sources. Maintain billing models, calculation methodologies and supporting evidence, ensuring charges are traceable to contractual terms … ITSM Data Analysis & Reporting Extract, transform and analyse data from enterprise ITSM platforms and operational systems to produce accurate service performance reports, dashboards and management information. Report on incidents, problems, changes, requests, assets, configuration items, service levels and other relevant operational measures. Develop and maintain reporting solutions using spreadsheets ...

Support the implementation, deployment and ongoing operation of Cisco Cloud Collaboration technologies . Provide technical support across Voice, Video and WebEx platforms. Participate in Incident Management, Problem Management and Change Management activities. Design and document technical solutions, project specifications and infrastructure requirements. Develop and drive proofs … Video and WebEx architectures/topologies . Experience with infrastructure implementation, deployment, troubleshooting and maintenance. Strong analytical and problem-solving skills. Experience working within Incident, Problem and Change Management processes. Desirable Skills and Experience Experience with Microsoft Teams . Knowledge of Microsoft Exchange, Active Directory and Outlook integrations. ...

technical delivery, landscape operations, and SAP HANA administration. In this role, you will be responsible for the end-to-end operational readiness, monitoring, change management, and security of our multi-tier SAP landscape across Development, Quality Assurance, and Production environments. You will work closely with cross-functional technical teams … system refreshes, kernel upgrade planning, and Pre/post-refresh activities. Administer, monitor, and optimize the SAP HANA database landscape. Execute end-to-end Incident Management, Problem Management, and Service Request fulfillment. Resolve complex system runtime errors, dump analysis, database lock contentions, and process SAP OSS notes ...

responsibilities will include: Managing the performance, resilience and lifecycle of cloud services, infrastructure, devices and applications. Administering Microsoft 365, Entra ID, identity and access management, endpoint security and corporate SaaS applications. Maintaining corporate networks, including firewalls, switches, wireless, VPN, DNS and DHCP. Implementing configuration changes, integrations and automation … improve efficiency and consistency. Monitoring service health, capacity, performance and security, proactively addressing risks and vulnerabilities. Leading complex incident resolution, root-cause analysis and security investigations. Coordinating patching, upgrades, backups, recovery testing and business continuity arrangements. Maintaining technical documentation, operational procedures, asset records and IT service-management standards. ...

including daily administration, system refreshes, kernel upgrade planning and pre/post-refresh activities Administering, monitoring and optimising the SAP HANA database landscape Handling incident management, problem management and service request fulfilment from start to finish Resolving complex system runtime errors, dump analysis and database lock contentions … processing SAP OSS notes and standard system modifications Discussing and aligning technical activities with your counterparts Transport and Change Management Overseeing the SAP Transport Management System (TMS/ChaRM), managing transport imports and analysing technical issues to maintain operational stability Implementing technical system changes, and planning Support Packages ...

including daily administration, system refreshes, kernel upgrade planning and pre/post-refresh activities Administering, monitoring and optimising the SAP HANA database landscape Handling incident management, problem management and service request fulfilment from start to finish Resolving complex system runtime errors, dump analysis and database lock contentions … processing SAP OSS notes and standard system modifications Discussing and aligning technical activities with your counterparts Transport and Change Management Overseeing the SAP Transport Management System (TMS/ChaRM), managing transport imports and analysing technical issues to maintain operational stability Implementing technical system changes, and planning Support Packages ...

initial 11-month contract. As the SAP Basis Specialist you will be responsible for the end-to-end operational readiness, monitoring, change management, and security of our multi-tier SAP landscape across Development, Quality Assurance, and Production environments. Role: SAP Basis Specialist Pay: £45 per hour Via Umbrella Location … system refreshes, kernel upgrade planning, and Pre/post-refresh activities. Administer, monitor, and optimize the SAP HANA database landscape. Execute end-to-end Incident Management, Problem Management, and Service Request fulfillment. Resolve complex system runtime errors, dump analysis, database lock contentions, and process SAP OSS notes ...

Housing, Communities and Local Government, UEFA, International Olympic Committee, and Mercedes-Benz. Our services span the full digital delivery lifecycle, including architecture, engineering, delivery management, user-centred design, business analysis, data, DevOps, and AI. We operate as a collaborative and inclusive organisation that empowers our people to take ownership … tools. Develop, maintain and optimise CI/CD pipelines using tools such as GitLab CI, Jenkins, GitHub Actions or Cloud Build. Automate deployment, configuration management and operational processes using scripting languages such as Python, Bash or PowerShell. Manage GCP services, including Google Kubernetes Engine (GKE), Compute Engine, Cloud Storage ...

Continuous Deployment (CD) Infrastructure as Code (IaC) Containerisation with Docker Container Orchestration Cloud Computing Fundamentals Cloud Platforms (AWS, Microsoft Azure and Google Cloud) Configuration Management Monitoring and Logging Security Best Practices (DevSecOps) Networking Fundamentals Automation and Scripting Incident Management and Reliability Engineering Practical Experience You will work ...

Continuous Deployment (CD) Infrastructure as Code (IaC) Containerisation with Docker Container Orchestration Cloud Computing Fundamentals Cloud Platforms (AWS, Microsoft Azure and Google Cloud) Configuration Management Monitoring and Logging Security Best Practices (DevSecOps) Networking Fundamentals Automation and Scripting Incident Management and Reliability Engineering Practical Experience You will work ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As an Operational Technology Configuration Manager at National Highways, you will play … will also help develop our in-house expertise, improve processes and build knowledge for the future, including supporting the configuration of advanced traffic management systems and site data design. This is a hybrid role, requiring two days per week in the office, and can be based at any National ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As an Operational Technology Configuration Manager at National Highways, you will play … will also help develop our in-house expertise, improve processes and build knowledge for the future, including supporting the configuration of advanced traffic management systems and site data design. This is a hybrid role, requiring two days per week in the office, and can be based at any National ...

reliability, security and FinOps. Set standards for Terraform, OpenTofu and Infrastructure as Code. Own GitHub orchestration, CI/CD and release practices. Improve observability, incident management and operational readiness. Select the right tools and methods for sustainable engineering. Mentor engineers and drive continuous improvement. Partner with engineering, security ...

build, test and iterate on tool-using agents and AI-powered automations. Monitor service health, usage, cost and performance; lead testing, evaluation and incident triage to improve reliability and prevent recurring issues. Partner with product, engineering, security, vendors and business teams to translate needs into effective platform configurations, integrations … automations. Document configurations, dependencies and runbooks, applying secure change-management, governance and operational practices. Your skillset: SaaS Administration: Experience administering cloud-based business systems, including configuration, user access, environments, integrations, release management and vendor support. Applied AI & Agentic Workflows: Experience building agentic workflows that combine models, tools ...