1 to 25 of 31 Incident Management Jobs in the South West

operational areas: Cyber Security Operations Unit (CSOU & SIO) Cyber Delivery Unit (CDU) Cyber Improvement Programme Chief Information Security Office Function (CISO) The National CSOC Incident Management function operates within the NHS National CSOC operational team, working alongside protective monitoring, threat hunting, and intelligence activities. This team is responsible … coordinating the management of cyber incidents across the entire NHS, the Department of Health and Social Care (DHSC), and its arm's‐length bodies. Their responsibilities include overseeing incident response capabilities and managing relationships with our internal and external stakeholders. The Head of Security (Lead) Incident Management ...

operational areas: Cyber Security Operations Unit (CSOU & SIO) Cyber Delivery Unit (CDU) Cyber Improvement Programme Chief Information Security Office Function (CISO) The National CSOC Incident Management function operates within the NHS National CSOC operational team, working alongside protective monitoring, threat hunting, and intelligence activities. This team is responsible … coordinating the management of cyber incidents across the entire NHS, the Department of Health and Social Care (DHSC), and its arm's-length bodies. Their responsibilities include overseeing incident response capabilities and managing relationships with our internal and external stakeholders. The Head of Security (Lead) Incident Management ...

provide operational support across a range of critical applications deployed on a common platform within a secure government environment. The role involves monitoring incident management queues, performing first-line investigation, applying initial remediation, and contributing to the rollout of system enhancements and patches.Key Responsibilities Provide … support for a range of production IT services and critical applications. Monitor incident management queues and respond in line with service expectations. Perform initial technical triage and implement authorised remediation steps. Assist technical teams with deployment of enhancements, configuration updates, and patches. Produce high-quality documentation and communicate ...

performance through regular one-to-ones, performance reviews, and coaching, creating a positive and collaborative team culture. You will monitor service desk KPIs, oversee incident and request management, and ensure service management processes are followed and continually improved. A key aspect of the role will be analysing … incident trends, identifying root causes, and implementing preventative measures to improve service resilience.You will act as the primary point of contact for escalated issues and major incidents, coordinating resolution activities and delivering clear, professional communication to the wider business. You will also drive continuous improvement initiatives, maintain accurate documentation ...

national health service provider is looking for a Head of Security (Lead) for Incident Management in Exeter. The role involves leading a team to ensure effective incident responses across the NHS, aligning strategies, and providing executive briefings. A Masters level degree in Cyber Security or equivalent experience ...

career development. Key accountabilities of the role Support of a range of critical applications running on a common platform. Monitoring of queues in incident management systems. Initial issue determination and some remediation actions. Contribution to the development and deployment of enhancements and patches. Key skills and experience Logical … thinking with methodical actions. Excellent written and verbal communication skills, proficiency with Microsoft Office applications (Word, Powerpoint, Excel, Teams, Sharepoint, OneDrive, experience of incident, problem and change processes and systems, experience of support of production IT services Remedy incident management system, Sharepoint on premises configuration and support ...

standards, SLAs and monitoring processes. Operational Excellence Ensure service delivery meets agreed service levels and take ownership of service improvement initiatives. Lead on Problem Management, analysing trends and coordinating resolution teams. Produce detailed KPI reports for senior leadership. Support the design and improvement of the service catalogue and automation … initiatives. Incident, Change & Request Management Own Incident, Request, Change and Escalation processes, ensuring timely and accurate reporting. Lead major incident management, including coordination and communications. Chair the Change Advisory Board (CAB) when required. Service Transition & Capacity Planning Manage service transition for all new services, ensuring ...

Programme Manager to ensure release readiness Identify, manage and mitigate risks and resolve issues regarding release quality and schedule and escalate as required Release incident management; coordinating defect impact analysis, identifying the affected client(s) and arranging maintenance releases as required Produce and update the sprint and release … effectiveness and productivity, looking for both major and minor improvement ideas Understand client release and deployment processes and identify improvement opportunities Evolve the release management processes to support our transition to a modular agile release process Deputise for the Development Programme Manager when required Who we are looking ...

Programme Manager to ensure release readiness Identify, manage and mitigate risks and resolve issues regarding release quality and schedule and escalate as required Release incident management; coordinating defect impact analysis, identifying the affected client(s) and arranging maintenance releases as required Produce and update the sprint and release … effectiveness and productivity, looking for both major and minor improvement ideas Understand client release and deployment processes and identify improvement opportunities Evolve the release management processes to support our transition to a modular agile release process Deputise for the Development Programme Manager when required Who we are looking ...

confident handling major incidents and service challenges.Key Skills5+ year’s experience in software development and at least 3 years in a leadership or management role.Strong knowledge of application lifecycle management, agile and DevOps practices, cloud platforms (particularly Microsoft Azure), and service management frameworks such as ITIL … essential.Professional certifications such as PMP, Scrum Master, or relevant technical qualifications are highly desirable.Exceptional communication, stakeholder management, and project prioritisation skills are critical to success in this role.Proven experience with application support and incident management in complex technical environments.Excellent problem-solving skills with the ability to handle ...

systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards. Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst … develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained in line with best practices. Technical Project Management: Oversee the planning, execution, and delivery of technical projects. Work closely with the Technical Project Manager to ensure projects are completed on time, within scope ...

chat. You will be responsible for diagnosing, triaging, and resolving a wide range of hardware and software issues. This role involves user onboarding, asset management, event and infrastructure support - ensuring our workforce remains productive and connected. Key Responsibilities Technical Support & Incident Management Global Support: Provide front-line … support to global customers via calls and chat, adhering to Service Management principles. Triage & Resolution: Diagnose, assess, and triage incidents. Identify problems in computer systems and provide technical solutions with a goal of 90% First Call Resolution. Troubleshooting: Expertly troubleshoot OS issues (BSOD, App Crashing, Performance tuning), VPN connectivity ...

team and support the day-to-day running of their Unix estate. About the Role As a Junior Unix Engineer, you'll support the management and maintenance of Unix platforms across Paragon's hosting estate, spanning on-prem, private cloud, and public cloud environments. You'll work closely with … routine maintenance Monitor platform performance, availability, and capacity Support Unix environments across VMware and cloud platforms (AWS, Azure, OCI) Follow ITIL-based change and incident management processes Help maintain documentation and configuration records Contribute to automation and continuous improvement initiatives Participate in an on-call rota and occasional ...

team and support the day-to-day running of their Unix estate. About the Role As a Junior Unix Engineer, you'll support the management and maintenance of Unix platforms across Paragon's hosting estate, spanning on-prem, private cloud, and public cloud environments. You'll work closely with … routine maintenance Monitor platform performance, availability, and capacity Support Unix environments across VMware and cloud platforms (AWS, Azure, OCI) Follow ITIL-based change and incident management processes Help maintain documentation and configuration records Contribute to automation and continuous improvement initiatives Participate in an on-call rota and occasional ...

secure-by-design practices Boosting security awareness and culture Being the go-to security expert within the business You'll work independently, without line management duties, owning day-to-day information security operations. Our IT teams handle the tooling—your mission is governance, risk, compliance, and enabling secure delivery. … What You'll Be Doing Own and manage all information security incidents & organisational risks Maintain and evolve our Information Security Management System (ISMS) Lead policy creation, updates, and compliance tracking Drive continuous improvement of security practices and behaviours Ensure compliance with ISO 27001, Cyber Essentials Plus, UK GDPR ...

Ensure platform resilience, performance, availability and cost optimisation Embed security and compliance best practices into platform design (IAM, networking, policies) Troubleshoot platform issues, support incident resolution and drive root cause analysis Contribute to platform documentation, standards and continuous improvement initiatives Essential Skills & Experience: Strong hands-on experience … services, particularly EKS, EC2, VPC, IAM, RDS, S3, CloudWatch Proven commercial experience with Kubernetes in production environments Strong Terraform experience (module design, state management, best practices) Experience working with containerisation (Docker) CI/CD tooling experience (e.g. GitHub Actions, GitLab CI, Jenkins, ArgoCD) Solid Linux fundamentals and scripting experience ...

easily be picked up by colleagues during an absence. Admin 10% Follow appropriate departmental and company procedures and policies (i.e., change control, problem and incident management) Monitor performance through the scorecard Monthly meetings with on-site primary contact Reporting ticket management Essential: Previous AV support experience … concierge service Skilled AV Engineer possessing good interpersonal skills, and should be comfortable with Senior Management Must be smart and confident in their appearance. Should have proven abilities within the AV industry and/or corporate environment for over 5 years Excellent communication and customer service skills Enthusiastic ...

questions. ·Support internal reviews to identify and enable opportunities for continuous improvement and reducing toil. Follow documented runbooks and procedures for high-priority incident management for potential UK critical workloads. #LI ...

questions. Support internal reviews to identify and enable opportunities for continuous improvement and reducing toil. Follow documented runbooks and procedures for high-priority incident management for potential. UK critical workloads, and identify areas for runbook improvement. Provide mentoring to junior engineers and supporting a culture of team skills ...

produce clear, actionable reports for senior leadership. Lead on preparation for inspections, mock inspections, and service improvement plans. Provide expert guidance on safeguarding, incident management, and risk mitigation. Champion a culture of learning, accountability, and continuous improvement. About You Proven track record in quality assurance within adult social ...

senior technical authority for data engineering Leading and developing a team of experienced data engineers Ensuring operational excellence: availability, performance, cost control and incident management Partnering closely with product, software engineering, architecture, data science and security teams Making pragmatic architectural decisions that balance modern engineering practices with resilience ...

senior technical authority for data engineering Leading and developing a team of experienced data engineers Ensuring operational excellence: availability, performance, cost control and incident management Partnering closely with product, software engineering, architecture, data science and security teams Making pragmatic architectural decisions that balance modern engineering practices with resilience ...

senior technical authority for data engineering Leading and developing a team of experienced data engineers Ensuring operational excellence: availability, performance, cost control and incident management Partnering closely with product, software engineering, architecture, data science and security teams Making pragmatic architectural decisions that balance modern engineering practices with resilience ...

coding, testing and architectural implementation of the squad, ensuring it aligns to our standards Work in partnership with your peers across Product, Project Management, Design and Engineering to ensure your squad's roadmap and direction aligns with the strategic goals of the organisation Support the team to gather … advocate technical product improvements Lead recruitment and onboarding activities Support budgeting, contract and forecasting processes Act as the technical Service Owner for change and incident management, including being the escalation point for on-call, representing the team in incidents wash-ups, and on-call coordination, where relevant What ...

coding, testing and architectural implementation of the squad, ensuring it aligns to our standards Work in partnership with your peers across Product, Project Management, Design and Engineering to ensure your squad's roadmap and direction aligns with the strategic goals of the organisation Support the team to gather … advocate technical product improvements Lead recruitment and onboarding activities Support budgeting, contract and forecasting processes Act as the technical Service Owner for change and incident management, including being the escalation point for on-call, representing the team in incidents wash-ups, and on-call coordination, where relevant What ...