1 to 25 of 48 Incident Management Jobs in the South West

summary Digital Operations and Service Management (DOSM) Digital Operations and Service Management (DOSM) sits within the Technology Digital and Data Directorate of NHS England. The Technology Digital and Data Directorate vision is to deliver the best care and outcomes for the NHS and people that it serves … environments, teams and organisations in order to achieve this. Main duties of the job As a Service Practitioner, you will be joining a Service Management team supporting the Genomics Service or Single Patient Records (SPR).You will be responsible for a broad range of activities that support the service. ...

resilient, future-proof, secure, and cost-effective for 24/7 clinical operations. - Critical Risk and Resilience: Extensive experience in leading and governing Critical Incident Management (CIM) processes and possessing a strong understanding of digital risk management and governance frameworks. - Service Transformation and Benefits Realisation: Demonstrated track … record of leading service-led change, particularly in driving IT Service Management maturity and linking continuous service improvement outcomes (e.g., increased efficiency, improved user experience) to strategic objectives. - Financial and Commercial Acumen: Proven ability to manage significant Digital Budgets (Revenue and Capital), develop compelling business cases for infrastructure investment ...

development opportunities and your contribution is always valued. Key Purposes Responsible for the protective monitoring of systems and networks, specifically security information and event management (SIEM). Supporting Operational Security and Service Delivery Teams, to ensure they have up-to-date and effective technical security controls. This job role … doing Operating within a SOC team to utilise SIEM and available data to pro-actively monitor, identify, analyse, and respond to security threats. Incident detection, reporting, initial analysis/investigation, and incident prioritisation, to support the Security Incident Process. Implementation and support of SIEM configuration - dashboards, rules ...

commute to our office located at 40 High Street, Street, Somerset, BA16 0EQ for mandatory meetings. This might be every month. Responsibilities Own escalation management for service issues raised by providers or senior business stakeholders. Build and maintain trusted relationships with business leadership teams dependent on IT services. Provide … working. Collaborate with internal IT service managers (e.g., Change, Configuration) to safeguard service stability. Ensure IT service partners remain compliant with IT service management processes and governance. Support major incident management and post-incident reviews to drive accountability and learning. Qualifications ITIL Managing Professional (or equivalent ...

organisations to investigate and resolve technical issues. Develop and maintain standard operating procedures (SOPs), installation guides, knowledge-base articles and CMDB records. Contribute to incident management, service improvement and operational support processes. Essential Skills & Experience Experience providing 3rd/4th line infrastructure and application support in secure … infrastructure. Experience supporting Windows Server, Active Directory, Exchange and enterprise applications. Experience installing, configuring and maintaining infrastructure and applications across complex environments. Strong troubleshooting, incident management and system recovery skills. Ability to produce technical documentation and work effectively with military users and technical stakeholders. Desirable Experience Experience supporting ...

innovation opportunities which support Dyson's future security requirements. Lead the development and maintenance of technical standards, engineering practices and design principles. Engineering & Architecture Management Provide leadership and direction to the Technical Security Engineering, Network and Integrations teams. Oversee delivery of engineering support, maintenance, commissioning and technical lifecycle activities … standards across all technical security disciplines. Operational Resilience & Service Assurance Accountable for the availability, resilience and technical performance of security technology platforms. Oversee major incident management, fault diagnosis, root-cause analysis and corrective action plans. Ensure robust monitoring, backup, recovery and business continuity arrangements exist across the technical ...

Technology Summary of Position In coordination with USNH ET&S Learning Space Technologies Service Line teammates, this person will provide operational maintenance, troubleshooting, and incident resolution of classroom audiovisual systems. Some tools to accomplish this include maintaining a maintains private subnet of remote audiovisual network controllable system devices across … Plymouth campus. Position provides Tier III troubleshooting for incident and problem resolution of classroom and conference room audiovisual technologies and equipment, both onsite and remote. Responsible for pushing firmware updates and control system updates; maintaining known issues and versioning logs. Responsible for interacting with vendors, maintaining relationships. Consults with ...

Support the implementation, deployment and ongoing operation of Cisco Cloud Collaboration technologies . Provide technical support across Voice, Video and WebEx platforms. Participate in Incident Management, Problem Management and Change Management activities. Design and document technical solutions, project specifications and infrastructure requirements. Develop and drive proofs … Video and WebEx architectures/topologies . Experience with infrastructure implementation, deployment, troubleshooting and maintenance. Strong analytical and problem-solving skills. Experience working within Incident, Problem and Change Management processes. Desirable Skills and Experience Experience with Microsoft Teams . Knowledge of Microsoft Exchange, Active Directory and Outlook integrations. ...

continuous improvement in reliability, performance and operational efficiency. Develop and maintain complex PowerShell and Azure PowerShell (Az module) scripts to support platform administration, operational management and cloud service reliability. Collaborate with architecture, development, security and operations teams to establish and promote the adoption of SRE practices, improving observability, monitoring … service reliability, incident management and operational excellence. Deploy and support multi-tier Azure environments using OpenTofu modules, ensuring consistency across development, test and production environments. Maintain and enhance engineering tooling that supports software delivery, platform operations, monitoring and service management. Support the testing, validation and deployment ...

innovation opportunities which support Dyson's future security requirements. Lead the development and maintenance of technical standards, engineering practices and design principles. Engineering & Architecture Management Provide leadership and direction to the Technical Security Engineering, Network and Integrations teams. Oversee delivery of engineering support, maintenance, commissioning and technical lifecycle activities … standards across all technical security disciplines. Operational Resilience & Service Assurance Accountable for the availability, resilience and technical performance of security technology platforms. Oversee major incident management, fault diagnosis, root-cause analysis and corrective action plans. Ensure robust monitoring, backup, recovery and business continuity arrangements exist across the technical ...

defence, government and public sector services. **What you will do as a Senior Application Engineer*** Support, configure, and enhance ITSM platforms (e.g. Jira Service Management) that underpin service delivery and operational workflows* Deliver engineering tasks within defined work packages, ensuring alignment with user needs, security requirements, and service-level … objectives.* Contribute to application architecture, integration, and lifecycle activities under the guidance of senior engineers.* Collaborate with stakeholders across engineering, service management, and business teams to resolve technical issues.* Mentor junior engineers and specialists, supporting their development and promoting best practices.* Participate in continuous improvement initiatives, including automation, documentation ...

Vulnerability Manager months + +hybrid Corsham +DV cleared role +Inside IR35 + 550 - 600 a day We are seeking an experienced Vulnerability Management Lead to drive enterprise vulnerability management and cyber risk reduction within a secure MOD/Defence environment. The successful candidate will have a strong background … vulnerability management leadership, with hands-on exposure to tools such as Tanium or Elastic, a thorough understanding of CVSS and remediation governance, and experience supporting major cyber security incidents. You will take ownership of vulnerability management frameworks, coordinate remediation activities, monitor compliance and produce board-level reporting ...

technical documentation throughout the project lifecycle. Coordinate operational readiness activities , including identification and creation of Configuration Items with operational teams, and gathering information for Incident Management, Backup & Recovery, Disaster Recovery and Scheduled Maintenance procedures. Coordinate preparation of operational support and handover documentation , including the Integration Register, application support … Architecture, Cybersecurity) without owning technical approval, and to track technical actions, dependencies and risks across multiple projects. Operational readiness knowledge — understanding of Configuration Items, Incident Management, Backup & Recovery, Disaster Recovery and Scheduled Maintenance requirements, and ability to coordinate operational support and handover documentation. Adaptability and vendor management ...

responsibilities will include: Managing the performance, resilience and lifecycle of cloud services, infrastructure, devices and applications. Administering Microsoft 365, Entra ID, identity and access management, endpoint security and corporate SaaS applications. Maintaining corporate networks, including firewalls, switches, wireless, VPN, DNS and DHCP. Implementing configuration changes, integrations and automation … improve efficiency and consistency. Monitoring service health, capacity, performance and security, proactively addressing risks and vulnerabilities. Leading complex incident resolution, root-cause analysis and security investigations. Coordinating patching, upgrades, backups, recovery testing and business continuity arrangements. Maintaining technical documentation, operational procedures, asset records and IT service-management standards. ...

technical delivery, landscape operations, and SAP HANA administration. In this role, you will be responsible for the end-to-end operational readiness, monitoring, change management, and security of our multi-tier SAP landscape across Development, Quality Assurance, and Production environments. System Administration & Landscape Operations Manage full-life cycle … system refreshes, Kernel upgrade planning, and Pre/post-refresh activities. Administer, monitor, and optimize the SAP HANA database landscape. Execute end-to-end Incident Management, Problem Management, and Service Request fulfillment. Resolve complex system runtime errors, dump analysis, database lock contentions, and process SAP OSS notes ...

summary Digital Operations and Service Management (DOSM) sits within the Technology Digital and Data Directorate of NHS England. The Technology Digital and Data Directorate vision is to deliver the best care and outcomes for the NHS and people that it serves, by improving population health and patient pathways, rapidly … across environments, teams and organisations in order to achieve this. Main duties of the job As a Service Analyst, you will join a Service Management team supporting the Genomics Service or Single Patient Records (SPR). Your service support duties include: Attend and actively contribute to stand-up meetings ...

initial 11-month contract. As the SAP Basis Specialist you will be responsible for the end-to-end operational readiness, monitoring, change management, and security of our multi-tier SAP landscape across Development, Quality Assurance, and Production environments. Role: SAP Basis Specialist Pay: £45 per hour Via Umbrella Location … system refreshes, kernel upgrade planning, and Pre/post-refresh activities. Administer, monitor, and optimize the SAP HANA database landscape. Execute end-to-end Incident Management, Problem Management, and Service Request fulfillment. Resolve complex system runtime errors, dump analysis, database lock contentions, and process SAP OSS notes ...

compute clusters, networking, storage and backend services, ensuring platform stability, resilience and continuous improvement. This role combines technical leadership with hands-on infrastructure management, leading a team of three engineers while working closely with technical specialists and senior stakeholders. We are particularly interested in candidates from commercial, engineering, technology … address single points of failure. Lead and develop a technical team of three, providing technical direction and operational oversight. Manage infrastructure upgrades, maintenance, incident response and continuous improvement initiatives. Establish operational standards, documentation and ITIL-aligned processes. Develop technical roadmaps, introducing automation, monitoring and DevOps practices where appropriate. Manage ...

compute clusters, networking, storage and backend services , ensuring platform stability, resilience and continuous improvement. This role combines technical leadership with hands-on infrastructure management, leading a team of three engineers while working closely with technical specialists and senior stakeholders. We are particularly interested in candidates from commercial, engineering, technology … address single points of failure. Lead and develop a technical team of three, providing technical direction and operational oversight. Manage infrastructure upgrades, maintenance, incident response and continuous improvement initiatives. Establish operational standards, documentation and ITIL-aligned processes. Develop technical roadmaps, introducing automation, monitoring and DevOps practices where appropriate. Manage ...

within Agile teams, supporting delivery, troubleshooting and continuous improvement Provide technical guidance on platform engineering, cloud and deployment best practices Support production environments, including incident resolution, environment management and release readiness Skills Required Experience working within the UK Security & Intelligence, defence or other secure government environments Strong knowledge … compliance controls within delivery pipelines Experience implementing observability practices, including monitoring, logging, alerting and service metrics Understanding of SRE principles, including reliability engineering, incident management and continuous improvement Awareness of secure deployment, compliance requirements and operational security best practices SecurityClearanceRequirements The successful candidate must hold a current high ...

Housing, Communities and Local Government, UEFA, International Olympic Committee, and Mercedes-Benz. Our services span the full digital delivery lifecycle, including architecture, engineering, delivery management, user-centred design, business analysis, data, DevOps, and AI. We operate as a collaborative and inclusive organisation that empowers our people to take ownership … tools. Develop, maintain and optimise CI/CD pipelines using tools such as GitLab CI, Jenkins, GitHub Actions or Cloud Build. Automate deployment, configuration management and operational processes using scripting languages such as Python, Bash or PowerShell. Manage GCP services, including Google Kubernetes Engine (GKE), Compute Engine, Cloud Storage ...

manage technical debt, FinOps optimisation opportunities and SecOps improvements- Establish and maintain technical governance throughout the product lifecycle- Engage with Information Assurance, Policy, Information Management and other stakeholders to ensure compliance with legal, regulatory and organisational requirements- Shape and deliver capabilities aligned with the technical strategy and roadmap- Coordinate … lead technical incident response activities, ensuring effective resolution and continuous improvement- Contribute to and support wider client initiatives as required- Support requirements gathering and shaping of new/existing capabilities. Required qualifications to be successful in this role:- Architecture Experience: Proven experience in software or solution architecture at SFIA ...

will include the following: Ownership Act as the technical and functional lead for the linux-based, SAP ECC6 environment Provide SAP support activities including incident management, root cause analysis, and system improvements Provide guidance across SAP modules such as FI/CO, MM, SD, PP, or other relevant … Delivery & Transformation Support ERP-related projects, including upgrades, enhancements, and system integrations Work with stakeholders to translate business requirements into technical solutions Ensure effective incident, problem, and change management processes are in place Promote knowledge sharing and maintain system documentation and support procedures Vendor & Stakeholder Management Manage ...

Server and other legacy databases. You'll be responsible for ensuring database platforms remain secure, resilient and high-performing through proactive monitoring, incident management, backup and recovery activities, upgrades and platform maintenance. Key Responsibilities Administration and support of enterprise database platforms, primarily Oracle. Database monitoring, performance optimisation … capacity management. Backup, recovery and disaster recovery management using RMAN. Incident investigation and resolution across production environments. Database patching, upgrades and infrastructure changes. Supporting automation and operational improvement initiatives. Assisting with database migrations and cloud transformation projects. Working closely with infrastructure, application and security teams. Participation ...

summary Digital Operations and Service Management (DOSM) sits within the Technology Digital and Data Directorate of NHS England. The Technology Digital and Data Directorate vision is to deliver the best care and outcomes for the NHS and people that it serves, by improving population health and patient pathways, rapidly … organisations in order to achieve this. Main duties of the job As a Senior Service Support Analyst, you will be joining a Service Management team supporting the Genomics Service or Single Patient Records (SPR).You will be responsible for a broad range of activities that support the service. This ...