12 of 12 Incident Management Jobs in the South West

provide operational support across a range of critical applications deployed on a common platform within a secure government environment. The role involves monitoring incident management queues, performing first-line investigation, applying initial remediation, and contributing to the rollout of system enhancements and patches.Key Responsibilities Provide … support for a range of production IT services and critical applications. Monitor incident management queues and respond in line with service expectations. Perform initial technical triage and implement authorised remediation steps. Assist technical teams with deployment of enhancements, configuration updates, and patches. Produce high-quality documentation and communicate ...

performance through regular one-to-ones, performance reviews, and coaching, creating a positive and collaborative team culture. You will monitor service desk KPIs, oversee incident and request management, and ensure service management processes are followed and continually improved. A key aspect of the role will be analysing … incident trends, identifying root causes, and implementing preventative measures to improve service resilience.You will act as the primary point of contact for escalated issues and major incidents, coordinating resolution activities and delivering clear, professional communication to the wider business. You will also drive continuous improvement initiatives, maintain accurate documentation ...

standards, SLAs and monitoring processes. Operational Excellence Ensure service delivery meets agreed service levels and take ownership of service improvement initiatives. Lead on Problem Management, analysing trends and coordinating resolution teams. Produce detailed KPI reports for senior leadership. Support the design and improvement of the service catalogue and automation … initiatives. Incident, Change & Request Management Own Incident, Request, Change and Escalation processes, ensuring timely and accurate reporting. Lead major incident management, including coordination and communications. Chair the Change Advisory Board (CAB) when required. Service Transition & Capacity Planning Manage service transition for all new services, ensuring ...

ITIL-aligned standards across the service lifecycle. This is a high-impact role within a complex and secure environment, suitable for a confident Service Management professional who thrives on structure, ownership, and assurance. Key Responsibilities Lead and manage all aspects of Service Transition for new and modified services entering … ensuring consistency and compliance across transition activities. Facilitate service acceptance checkpoints, stakeholder reviews, and go/no-go decision forums. Ensure accurate control and management of Configuration Items, assets, documentation, and change activity. Provide expert Service Management guidance across full service lifecycle processes. Experience Required Significant, recent experience ...

diagnose and resolve a wide range of incidents, build and configure hardware and software, and apply ITIL best practices to ensure effective problem management and minimal business disruption. Working closely with 3rd Line teams, you'll drive continual service improvement, maintain accurate technical documentation, and play a crucial role … complex IT incidents, applying advanced troubleshooting across hardware, software, and network environments to resolve issues beyond 1st line capability, in line with ITIL incident management principles. Perform comprehensive diagnostics using specialist tools and methodologies, ensuring thorough root cause analysis and effective resolution in alignment with ITIL problem management ...

secure-by-design practices Boosting security awareness and culture Being the go-to security expert within the business You'll work independently, without line management duties, owning day-to-day information security operations. Our IT teams handle the tooling—your mission is governance, risk, compliance, and enabling secure delivery. … What You'll Be Doing Own and manage all information security incidents & organisational risks Maintain and evolve our Information Security Management System (ISMS) Lead policy creation, updates, and compliance tracking Drive continuous improvement of security practices and behaviours Ensure compliance with ISO 27001, Cyber Essentials Plus, UK GDPR ...

Ensure platform resilience, performance, availability and cost optimisation Embed security and compliance best practices into platform design (IAM, networking, policies) Troubleshoot platform issues, support incident resolution and drive root cause analysis Contribute to platform documentation, standards and continuous improvement initiatives Essential Skills & Experience: Strong hands-on experience … services, particularly EKS, EC2, VPC, IAM, RDS, S3, CloudWatch Proven commercial experience with Kubernetes in production environments Strong Terraform experience (module design, state management, best practices) Experience working with containerisation (Docker) CI/CD tooling experience (e.g. GitHub Actions, GitLab CI, Jenkins, ArgoCD) Solid Linux fundamentals and scripting experience ...

operating scalable, secure, and automated environments that enable product engineering teams to deliver safely and quickly. You'll lead teams responsible for environment management, CI/CD integration, and observability, while driving large-scale modernisation and technical debt reduction programmes across legacy and cloud-native estates. What … release-ready, supporting modern deployment practices while meeting financial services change and governance controls. Drive automation and standardisation using Infrastructure as Code and configuration management, tightly integrated with CI/CD pipelines. Build and evolve platform capabilities that enable self-service provisioning, consistency, and repeatability for development teams. Implement ...

easily be picked up by colleagues during an absence. Admin 10% Follow appropriate departmental and company procedures and policies (i.e., change control, problem and incident management) Monitor performance through the scorecard Monthly meetings with on-site primary contact Reporting ticket management Essential: Previous AV support experience … concierge service Skilled AV Engineer possessing good interpersonal skills, and should be comfortable with Senior Management Must be smart and confident in their appearance. Should have proven abilities within the AV industry and/or corporate environment for over 5 years Excellent communication and customer service skills Enthusiastic ...

questions. ·Support internal reviews to identify and enable opportunities for continuous improvement and reducing toil. Follow documented runbooks and procedures for high-priority incident management for potential UK critical workloads. #LI ...

questions. Support internal reviews to identify and enable opportunities for continuous improvement and reducing toil. Follow documented runbooks and procedures for high-priority incident management for potential. UK critical workloads, and identify areas for runbook improvement. Provide mentoring to junior engineers and supporting a culture of team skills ...

will you be doing? Overseeing daily IT operations across servers, storage, networking and cloud platforms Acting as the escalation point for complex service and incident management issues Implementing and maintaining robust security measures including firewalls, VPNs and access controls Ensuring compliance with security frameworks through audits and assessments ...