1 to 25 of 30 Incident Management Jobs in the South West

procedures and engage with users and stakeholders to understand their needs. You will need proven experience in the following: Application support and maintenance Configuration management and IT asset control Service availability, capacity and component management Change, incident and problem management ServiceNow Stakeholder engagement Continual service improvement … need to hold or be eligible to obtain SC clearance. Interested? Please apply below. Application Operations Engineer, Application Support Engineer, ServiceNow, Configuration Management, Incident Management, Problem Management, Change Management, Exeter, Devon, Hybrid, Contract ...

implement the Minimum Standard GenBI Release Model , including: readiness criteria go-live approval model scaling guardrails Embed release controls into playbooks 3. Service & Incident Management Define and operationalise a GenBI service model , including: incident management fault reporting ownership across the ‘BI as a Service … impact on quality, speed and consistency Key Deliverables (2026) Minimum Standard GenBI Testing Framework (live and auditable) Minimum Standard GenBI Release Model (in operation) Incident & service management model (embedded) Standards integrated into playbooks and onboarding Defined and piloted approach to MCP/automated quality tooling Success Criteria ...

Cyber Security Operations Centre (CSOC) to detect Real Time cyber security incidents/data breaches and manage our response and remediation activities, including the management of senior stakeholders and external agencies. Ensure adequate controls, practices and capabilities are in place to identify vulnerabilities across the estate and define … process for remediation or mitigation to ensure cyber readiness and resilience against attack. Providing strategic level advice to senior management regarding incident response, monitoring, logging and analysis of all relevant systems and processes. Leading the development, communication and continuous improvement of the cyber incident response plan Identification ...

within a high-profile public sector environment. This is a strategic leadership role, ideal for someone with a strong background in cyber security operations, incident response, and SOC service delivery. Key Responsibilities Lead and manage an established Security Operations Centre (SOC) Develop and deliver the SOC strategy and operational … roadmap Oversee incident management and security monitoring capabilities Drive threat intelligence and cyber threat assessment activities Manage cyber security tools and operational technologies Build and maintain relationships with MSSPs, vendors, and technology partners Effectively plan and deploy resources to meet business objectives Essential Skills & Experience Proven experience ...

standards, SLAs and monitoring processes. Operational Excellence Ensure service delivery meets agreed service levels and take ownership of service improvement initiatives. Lead on Problem Management, analysing trends and coordinating resolution teams. Produce detailed KPI reports for senior leadership. Support the design and improvement of the service catalogue and automation … initiatives. Incident, Change & Request Management Own Incident, Request, Change and Escalation processes, ensuring timely and accurate reporting. Lead major incident management, including coordination and communications. Chair the Change Advisory Board (CAB) when required. Essential Experience & Skills Proven experience as a Service Delivery Manager (minimum ...

Desk Analyst (1st/2nd Line Support) We are looking for a proactive and customer-focused IT Service Desk Analyst to join our busy Incident Management team. In this role, you will provide 1st and 2nd Line remote support for EPOS systems and associated applications across a large … prioritise workload and work effectively in a fast-paced support environment. Desirable Skills Experience supporting EPOS systems or retail technology environments. Exposure to incident management tools and ticketing systems. Knowledge of Microsoft operating systems and common business applications. What We Offer Competitive salary and benefits package. Ongoing training ...

Service Delivery Managers Reconfiguring these products once they have been onboarded Manage Changes, Incidents and Problems using ServiceNow Skills & Experience Service Availability & Capacity Management Change Management Continual Service Improvement Incident Management Ownership & Initiative Problem Management Technical Specialism & Understanding Testing User Focus Candidate Requirements Active ...

continuous learning. Drive adoption of SRE principles (SLOs, error budgets, toil reduction). Establish observability and monitoring standards. Lead automation-first operations. Improve incident and problem management maturity. Partner with software and infrastructure engineering teams to embed reliability into the product lifecycle. Establish SRE governance, standards, and operating … Thinking Passion for Continuous Improvement Certifications & Qualifications Cloud Technologies Site Reliability Engineering Platform Engineering Reliability Engineering Industry Keywords Operational Excellence Service Reliability Continuous Improvement Incident Management Problem Management Tools & Technologies Dynatrace Prometheus Grafana Splunk Jenkins GitLab CI Azure DevOps #J-18808-Ljbffr ...

function on a 9-month fixed-term contract . This is an exciting opportunity to lead a specialist deployment team, ensuring the successful delivery, management, and lifecycle support of IT equipment across a large and diverse organisation. As IT Deployment Team Lead, you will play a key role … ensuring colleagues have the technology they need to deliver effective services. You will lead the deployment, configuration, and management of IT equipment, working closely with operational, clinical, and corporate teams to deliver a professional and customer-focused service. You will be responsible for overseeing the full lifecycle ...

deliver secure technology solutions that support some of the UK's most important Defence organisations. We have an opportunity for a Cyber Security Incident Co-Ordinator to join our Security Advice and Incident Office (SAIO) based in Corsham , you'll play a vital role in protecting mission-critical … national/British citizen and have resided in the UK for 10 years and over. What you'll be doing As a Cyber Security Incident Co-ordinator, you'll take ownership of the end-to-end security incident lifecycle, ensuring incidents are investigated, managed and resolved effectively while ...

environmental inspections using standardized checklists at AWS permitted/owned sites during pre-PFHO construction. Monitor General Contractor performance with permit conditions, Construction Environmental Management Plans (CEMPs), and environmental regulations. Review and approve CEMPs submitted by contractors. - Compliance & Risk Management Work with Construction teams and local Regional Environmental … regulatory requirements. Manage environmental incidents and non-compliances, coordinating responses with regulatory agencies as needed. Provide technical support to construction teams on environmental matters. - Incident Management & Continuous Improvement Participate in incident investigations and corrective action development. Ensure Root Cause Analyses and Corrections of Errors are completed ...

description Are you a Head of IT My client who is a leading UK engineering and services group specialising in water management and infrastructure solutions are looking for a Head of IT , someone who is organised and has a good personality. Head of IT Permanent Monday – Friday … Gloucester Head of IT Job Description Manage and optimise IT service delivery by owning the MSP relationship, overseeing service levels, KPIs, incident management, vendor performance, and continuous improvement initiatives. Lead and develop the IT function through team management, coaching, performance improvement, and fostering a culture of accountability ...

produce Continuous Deployment - Skilled in the automation of the deployment of the artefacts produced by the CI Orchestration - Deliver solutions to orchestrate the deployment, management scaling and networking of containers Workload Automation - Create solutions to automate the scheduling and scaling of application workloads Cloud Management - Skilled … design, deployment and management of Public or Private Cloud environments Configuration Management - Practice good configuration and source code control of all artefacts Human skills : Working in a multi-disciplined team DevOps engineers need to have great communication skills. Problem Solving - The DevOps engineer is often the first port ...

highest standards of data security, they offer a dynamic environment where engineering professionals can truly thrive and develop their careers. Key Responsibilities Infrastructure Management: Design, implement, manage, and support core enterprise platform infrastructure, encompassing servers, networks, storage, and vital virtualisation environments. Performance Monitoring: Maintain platform availability and performance, proactively … responding to alerts and service degradations to consistently meet business requirements and SLAs. Incident Resolution: Troubleshoot complex system issues, conducting detailed root cause analysis to resolve incidents efficiently and prevent recurrence. Automation and Optimisation: Streamline infrastructure provisioning, patching, and deployment processes utilising modern scripting and infrastructure-as-code tools ...

Umbrella Location: Exeter Job Description Responsible for supporting, managing, and maintaining single applications or full application services suites. Key tasks include monitoring, batch process management, and user/security administration. May also involve end-user computing tasks like technical troubleshooting, hardware maintenance, and collaborating with Incident or Problem … multi-disciplinary team supporting Vortex and its users. Assist with testing, verification, and feedback on Vortex system functionality. General Skill Requirements Configuration Management: Maintain secure application configurations and accurate documentation. Service Availability and Capacity Management: Oversee components to meet business requirements and KPIs. Change Management: Implement authorized ...

this setup, system configuration and operations are handled through automation, pipelines, and source control rather than manual intervention. You will be responsible for leading incident response, driving operational improvements, and setting standards for how Linux systems are managed and supported across the organization. While the role includes leadership responsibilities … impact system and interoperability issues across mixed and distributed environments Perform hands‐on investigation and troubleshooting to understand issues and drive effective solutions Direct incident response efforts, encompassing triage, coordination, and resolution Take responsibility for and lead Root Cause Analysis (RCA) processes, ensuring preventative improvements are identified and applied ...

Continuous Deployment (CD) Infrastructure as Code (IaC) Containerisation with Docker Container Orchestration Cloud Computing Fundamentals Cloud Platforms (AWS, Microsoft Azure and Google Cloud) Configuration Management Monitoring and Logging Security Best Practices (DevSecOps) Networking Fundamentals Automation and Scripting Incident Management and Reliability Engineering Practical Experience You will work ...

month. As a Lead Infrastructure Specialist - Security you will: * Act as a recognised security subject matter expert, accountable for the design, implementation and management of cyber security controls and assessment functions. * Provide technical leadership across security engineering, cyber defence, security assurance and incident management activities. * Lead … technologies or disciplines, including PAM, ADFS, Firewalls, Entra, SIEM, EDR/XDR, CTEM, WAF/DDoS, PKI, SASE, IDS/IPS, security assurance frameworks, incident response or cryptographic systems. * Advanced experience assessing security controls, security posture and prioritising risk-based improvements. * Advanced skills in designing, engineering and managing secure ...

role, client allows full remote working Essential Experience: Demonstrate experience as a SOC Manag er, Effective in deploying resources In-depth knowledge of incident management processes Can deliver an effective security monitoring capability, threat intelligence and assessment Managing relationships (external vendors, managed security service providers, technology partners … quick start date Desirable: CISSP, CISM or equivalent professional cybersecurity certification Experience with Cloud Security (AWS, Azure) ITIL Foundation ( or equivalent) service management qualification What you will gain: Amazing rate for great affordability Remote working that you can spend less time travelling and enjoy some time at home Central ...

automate, publish and communicate deployment patterns for migration Support engineering teams in optimizing the migration path Escalation point for engineering teams in troubleshooting and incident management Driving the adoption of automation in the platform, using common methods with other platforms Documentation of deployed systems, scripts and other working … Professional, AWS Speciality domains (Security, Advanced Networking) A scaled agile framework certification, such as SAFe or Scrum@Scale Managing stakeholders, including users and management Mentoring junior engineers and nurturing their passion for engineering Security Clearance is required for this vacancy. If you are not currently Security Cleared, you will ...

Design, build and maintain CI/CD pipelines using GitLab Develop and manage Infrastructure as Code using Terraform Support and enhance Puppet-based configuration management Administer and optimise Linux environments, primarily CentOS/RHEL Improve automation across infrastructure and operational processes Implement and support monitoring, alerting and observability solutions … Work closely with engineering teams to deliver reliable and secure platforms Support incident management, troubleshooting and root cause analysis Contribute to security, governance and compliance initiatives Drive continuous improvement across infrastructure and DevOps practices Essential Skills & Experience Strong commercial experience with Puppet Strong hands-on experience with Terraform ...

enhance Imerys' UK network infrastructure, ensuring secure, reliable and high-performing connectivity across multiple sites. The role combines hands-on network support, troubleshooting and incident management with involvement in network upgrades, security improvements and global IT projects, working closely with UK and international teams. Client Details Imerys … approach. Excellent written and verbal communication skills. Strong interpersonal and collaborative approach, with confidence in driving change. Highly organised with good planning and resource-management skills. Rigorous problem solver with strong analytical skills. High attention to detail and a continuous-improvement mindset. Physical/Environmental Requirements Periods of desk ...

Reliability & Operations Own technical operations and platform stability Act as the first point of contact for production incidents and outages Improve monitoring, alerting and incident management processes Reduce operational risk through better documentation and processes Work with external technology partners where specialist support is required Platform & DevOps Improve … deployment processes and release management Introduce Infrastructure as Code and modern DevOps practices Build CI/CD pipelines and automation capabilities Strengthen security, governance and auditability Drive improvements in resilience, scalability and performance Software Development Contribute directly to platform development Support and maintain existing Node.js services Work alongside product ...

water quality, supply resilience, and operational efficiency. The role offers the opportunity to contribute to innovative process improvements while supporting environmental objectives through effective management of energy, chemicals, and water resources. Key Responsibilities Monitor and control water treatment and distribution assets through SCADA and associated systems. Coordinate water production … ensuring timely escalation and coordination with field-based teams. Analyse process and network performance data to identify optimisation opportunities and mitigate operational risks. Support incident management by providing technical information and operational guidance. Ensure operational reports, logs, and handover documentation are completed accurately and on time. Work collaboratively ...

with Kubernetes (GKE/EKS), Experience with Dynatrace, or Cloud Monitoring tools, Python and Shell Scripting expertise, Terraform and CI/CD experience, Strong Incident Management and RCA skills. The ideal candidate will desirably have Banking/Financial Services experience, Service Mesh (Istio) knowledge, GCP/AWS/ ...