23 of 23 Incident Management Jobs in the South West

www.necsws.com Job Description The Service Desk Team Leader (24x7) is a varied, challenging and exciting role. The role is responsible for ensuring the day-to-day Service Desk and Incident Management process activities are delivered to meet the needs of the business. It will involve working closely with both internal and external stakeholders and customers and is targeted … within the Cyber, Service and Technology (CST) division and reporting to the Service Delivery Manager – Service Desk, the successful candidate will be responsible for delivering IT Service Desk and Incident Management to NEC and our customers. The role will have direct line management responsibility as well as functional management responsibility for a wider team based in … Hartlepool, Chippenham and India. The role is wide-ranging and takes ownership of the delivery of the Service Desk and Incident Management (excluding Major Incident Management) processes within NEC. The successful candidate will show leadership qualities, ability to problem solve with their teams and work collaboratively with key business stakeholders. The role is responsible for delivering More ❯

Shift and incident Lead page is loaded Shift and incident Leadlocations: United Kingdom - Swindontime type: Full timeposted on: Posted Todayjob requisition id: JR015832Take a step forward and let Edenred surprise you.Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.We know there are hundred ways … discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria. Shift & Incident Lead Location: Hybrid (Swindon or London) Contract Type: Permanent Hours: Shift-based (including evenings, weekends, and bank holidays) Industry: Fintech Payments Regulated Technology Salary - Competetive + Shift 20% allowance … across the UK and beyond. Our teams operate in a fast-paced, mission critical environment where resilience, clarity, and collaboration are key. The Role We are seeking a Shift & Incident Lead to oversee live service operations during assigned shifts. This role is pivotal in maintaining service stability, managing incidents, and ensuring effective communication across technical and business teams. You More ❯

We are seeking an experienced ITIL Incident Manager to join our team! Job Type: Full-time, Permanent. Reporting to: This role reports to the Support Team Leader Candidate will need to be eligible for SC clearance for this role We are seeking an experienced ITIL Incident Manager to work within our Support Team; primarily focused on driving support … ticket management and resolution on our Zendesk ITSM Tool. This role will cover incidents associated with all partner technologies utilised by Route 101 in the deployment of services to customers. As such you will receive overview training in key partner platform technologies such as Zendesk and NiCE CXone but having an understanding and experience of working in a technical … as well as an ITIL environment is sought. The role will involve updating customers and internal stakeholders, driving partners in ticket resolution and assisting engineers in queue management. The Incident manager will also be responsible for managing any Major Incidents driving them through to resolution while liaising with Customers. They will also assist in defining and maintaining the Incident More ❯

are passionate about training, technology and career development. Key accountabilities of the role Support of a range of critical applications running on a common platform. Monitoring of queues in incident management systems. Initial issue determination and some remediation actions. Contribution to the development and deployment of enhancements and patches. Key skills and experience Logical thinking with methodical actions. … Excellent written and verbal communication skills, proficiency with Microsoft Office applications (Word, Powerpoint, Excel, Teams, Sharepoint, OneDrive, experience of incident, problem and change processes and systems, experience of support of production IT services Remedy incident management system, Sharepoint on premises configuration and support (desirable) Benefits Include: Contributory pension scheme Employee Assistance Program Medical and Dental cover More ❯

are passionate about training, technology and career development. Key accountabilities of the role Support of a range of critical applications running on a common platform. Monitoring of queues in incident management systems. Initial issue determination and some remediation actions. Contribution to the development and deployment of enhancements and patches. Key skills and experience Logical thinking with methodical actions. … Excellent written and verbal communication skills, proficiency with Microsoft Office applications (Word, Powerpoint, Excel, Teams, Sharepoint, OneDrive, experience of incident, problem and change processes and systems, experience of support of production IT services Remedy incident management system, Sharepoint on premises configuration and support (desirable) Benefits Include: Contributory pension scheme Employee Assistance Program Medical and Dental cover More ❯

product changes, updates, and pricing adjustments, communicating clearly with internal teams to ensure smooth delivery. Monitor supplier performance, identify risks, and proactively resolve issues to maintain service excellence. Support incident management and supplier-related projects, contributing insights to drive efficiency and innovation. Manage compliance and audit activities, ensuring the business meets voluntary codes and best practice standards. Identify … environment. Analytical and detail-oriented, with the ability to turn insights into action. Collaborative team player who thrives working across departments and functions. Familiarity with compliance frameworks, audits, or incident management is a plus. What we offer Competitive salary and comprehensive benefits package. 25 days holiday (increasing with service), private health (after qualifying period), pension, and life assurance. … Flexible benefits scheme covering wellness, financial, legal, and medical support. Rewards platform with a wide range of options to suit your interests. Opportunities to shape supplier management processes, influence decision-making, and contribute to continuous improvement initiatives. A supportive, inclusive, and collaborative culture where your ideas and expertise are valued. About us tmGroup is a leading UK provider of More ❯

customer deployable classified systems and contributing to our mission of making the world more sustainable through innovation. As a Network Support Engineer, you will play a key role in incident management and resolution on secure classified systems. Day-to-day of the role: Provide Level 3 networks engineering support for the LAN and WAN across all security domains. … Primarily handle incident management on our clients’ live systems, focusing on incidents escalated from 1st and 2nd line resources. Install, configure, deploy, maintain, and diagnose all CISCO Network Devices and supporting cabling and infrastructure. Offer network support, advice, and recommendations for design changes. Liaise and work collaboratively with other third parties, resolver groups, and specified authorities to implement … of CISCO Network Devices. Proficient in Level 3 Support for LAN and WAN relating to Core Services. Detailed knowledge of core network technologies and infrastructure, including CISCO Nexus, AAA Management Platforms (e.g., ISE), and QOS. Advanced knowledge of routers, switches, and firewall product lines including CISCO IOS XE, CISCO Switch and CUBE, Firewall IPS/IDS, ACL-ASA Firewall More ❯

across a broad range of domains. The Senior Cyber Security Specialist will operate across Cyber Operations and GRC, ensuring UK-specific compliance and security resilience. Role: Security Incidents: Oversee incident management and response, including root cause analysis, impact assessment, and post-incident reviews. Threat Management: Develop and refine threat intelligence, threat hunting capabilities, and prevention/… detection measures. Security Technologies: Configure, maintain, and optimise security platforms (SIEM/XDR, EDR, vulnerability management, Secure Email Gateway, Application Allowlisting etc.) Security Controls: Implement and maintain security controls, continuously improving detection, prevention, and remediation. Vendor Risk & Audit: Conduct vendor risk assessments, support internal and external audits (e.g. Cyber Essentials, ISO27001), and manage remediation actions. Cyber Security Program: Support … Essentials, and any industry-specific security requirements. Skills and Experience: 5–7 years' experience in security operations, engineering, or cyber threat management. Strong knowledge of SIEM, XDR, EDR, vulnerability management, firewalls, and network security. Hands-on experience in security control implementation and maintenance (e.g. ISO27001, Cyber Essentials). Familiarity with MITRE ATT&CK, incident response methodologies, and penetration More ❯

The Role - Service Relationship Representative (SRR) - 30 hours per week = Part Time Through a culture of collaboration, learning and opportunity, the Service Relationship Management Team is a community of vibrant and dynamic service and technology experts, executing all facets of our operation with consistency, pride and efficiency. The Service Relationship Representative (SRR) is part of the Service Relationship Management … Key Objectives Will Be To: Provide Service Quality Assurance in all activities Share Account knowledge with sellers on receipt of enquiries and escalations Ensure the day-to-day relationship management is upheld with a consistent POC (point of contact) Ensure escalations and complaints process is followed Maintain a high-level understanding of Claranet products and services Key Responsibilities Support … and KPIs Takes ownership of customer feedback and investigate, ensuring they are resolved efficiently and satisfactorily Understand and identify customers concerns, manage in line with the appropriate level of management engagement and agree resolution approach Working with Service Relationship Team to ensure that Claranet continually achieves a positive client relationship, maximise customer satisfaction which is measured via Net Promoter More ❯

required Actively monitor the system infrastructure to manage business systems and security risks Actively works with automating the IT infrastructure delivery Work with the following Key Processes: o Event Management; monitoring , measuring against SLA, triggering and reporting o Incident Management; log all incidents and resolve as quickly as possible o Change Management; process approved changes from … Build into Run o Request Management; manage all requests to resolution or escalation o Asset & Configuration Management; manage resources and configurations required to deliver services to agreed SLA What Youll Bring To help us make a difference, youll bring your passion and expertise/talent for what you do along with the following skills, experience, qualifications and attributes More ❯

and resolve more complex technical issues that require deeper knowledge and experience. Escalation Point: Act as an escalation point for complex issues that junior technicians are unable to resolve. Incident Management: Take the lead on managing critical incidents, ensuring timely resolution and communication with stakeholders. Root Cause Analysis: Perform root cause analysis for recurring issues and recommend long … support and maintenance of all laptops and mobile devices Office 365 administration Maintaining the Software and Hardware inventories Assisting the IT department in any projects they are involved in Management and support of all printers and photocopiers Management and support of onsite Audio-Visual equipment Producing and improving the corporate IT Knowledge Base Maintaining assets in CMDB system More ❯

well as on-site. Interact with internal teams and 3rd party vendors as appropriate as part of the supply/delivery/support chain Handle escalated service desk tickets, incident management and service requests as appropriate Contribute to and resolve escalated customer, supplier, and vendor issues Develop and demonstrate an understanding of customer and business needs Participate and … assist in driving the knowledge management process Participate in IT-related projects Assist with the creation, distribution, and analysis of operational, business and financial reporting Contribute to the production of IT support documentation as part of the knowledge base Training Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support Specialist Level 3 programme has More ❯

well as on-site. Interact with internal teams and 3rd party vendors as appropriate as part of the supply/delivery/support chain Handle escalated Service Desk tickets, incident management and service requests as appropriate Contribute to and resolve escalated customer, supplier, and vendor issues Develop and demonstrate an understanding of customer and business needs Participate and … assist in driving the knowledge management process Participate in IT related projects Assist with the creation, distribution, and analysis of operational, business and financial reporting Contribute to the production of IT support documentation as part of knowledge base Training Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support Specialist Level 3 programme has been More ❯

M365 and Azure cloud technologies Experience supporting business applications, troubleshooting, and empowering users towards greater self-sufficiency Knowledge of wireless networking and configuring wired/wireless networks with centralised management systems Understanding of information security standards such as ISO27001 or PCI-DSS and implementing cybersecurity best practices Familiarity with ticketing systems, incident management, and support logging Proven More ❯

Engineers, making sure they deliver excellent support and meet service targets. You'll also help your team grow through coaching, reviews, and development plans, while ensuring daily operations and incident management run efficiently. You'll need to be eligible for SC Clearance to be considered for this role Skills and experience required: Proven experience managing IT teams in … continuous improvement and share knowledge across the team. Build positive relationships with clients and other departments. Report on service performance and progress. Bonus skills: Experience with MSPs, ServiceNow, project management, or cybersecurity knowledge. If you feel you have the skills and experience required for this opportunity, please contact Spectrum IT Recruitment (South) Limited is acting as an Employment Agency More ❯

Desk, Wall, and Floor ports. Manage WAP ceiling ports and Equipment Room patching of access Switches. Support Shared Printers (GovPrint), Audio Visual Equipment, Room Booking Tablets, and Digital Signage. Incident Management: Escalate incidents to the offsite team as required. Assist with on-site diagnostics and resolution activities under the guidance of the offsite team. Vendor Coordination: Triage and More ❯

provider. This role is perfect for candidates with a passion for customer service, IT support, and service delivery excellence. You'll be part of a supportive, dynamic team handling incident management, change coordination and operational reporting. Key Responsibilities: * Log and manage incidents and service requests, ensuring full and accurate documentation * Assess and confirm priority levels, ensuring information is … complete and up to standard * Dispatch tickets to the correct resolver teams and maintain clear ownership until resolution * Communicate effectively with internal and external stakeholders regarding incident updates, planned maintenance and service interruptions * Coordinate scheduled and ad-hoc service tasks in line with operational priorities * Support reporting and change management processes * Contribute to monthly reviews, performance reports, and More ❯

and triage support requests from internal and external sources Analyse and query production data using SQL Produce reports and dashboards for business and technical teams Access production systems for incident management and debugging Document processes, troubleshooting steps, and knowledge base articles Work closely with business analysts, product owners, and developers Support quality assurance and compliance within a regulated … environment The Candidate: Proven experience in a customer or technical support role Strong SQL skills in a production environment (querying, updating, analysing data) Experience with support software and ticket management Excellent data analysis and reporting capabilities Knowledge of financial services is desirable (regulated environment experience beneficial) Strong analytical and problem-solving skills Confident working with both technical and non More ❯

to continuous improvement initiatives and integration projects. Skills & Experience Strong analytical ability and attention to detail. Proficient in SQL and experienced with integrated business systems. Familiar with ticketing or incident management tools (e.g., SysAid, ServiceNow). Excellent communication skills and the ability to work cross-functionally. Highly organised, self-motivated, and able to manage multiple priorities. Strong documentation More ❯

guides, and configuration records Progressing project work and tracking tasks in Jira Troubleshooting technical failures and responding to security incidents Providing occasional out-of-hours support for updates and incident management Monitor and manage ServiceNow queues About You Proven experience with Microsoft Entra ID and Microsoft Purview (especially DLP) Strong communication skills with a customer-first mindset Excellent More ❯

second-line IT support to agreed SLAs Good working knowledge of Microsoft products, especially Windows10, Windows11, O365 and SharePoint Excellent communication and customer service skills Experience working to establish incident management and request fulfilment SLAs Experience with performance metrics for call and ticket handling, both qualitative and quantitative Knowledge and experience using remote control tools to diagnose and More ❯

skills for troubleshooting Experience with cloud environments (AWS preferred) Familiarity with monitoring or observability tools (CloudWatch, Datadog, etc.) Comfortable in a support/operations role focused on stability and incident management Package Up to £65,000 base salary Bonus scheme Other benefits: private medical, pension scheme, generous annual leave, and wider corporate perks Hybrid: 2 days a week More ❯

to meet SLAs and maintain IT operational excellence. The role is Hybrid but initially requires 4/5 days onsite moving to 2.5/3 days onsite. Key Responsibilities Incident Management. Troubleshoot and resolve escalated technical issues related to hardware, software, and bespoke systems Take ownership of incidents through to resolution, ensuring timely updates and clear communication with users … Ensure accurate recording of all service requests and related activities in IT systems. System Support: * Maintain and monitor key IT systems, ensuring compliance with company policies. * Perform user account management across Microsoft 365, Jumpcloud, and other platforms. * Provision and de-provision accounts and equipment for starters, leavers, and role changes. * Manage security permissions and access control. * Keep IT asset … to resolve complex issues. * Assist the IT Support Manager in mentoring team members and sharing knowledge. Documentation and Reporting: * Maintain accurate records of work performed in the IT Service Management (ITSM) system. * Contribute to the IT Knowledgebase, creating and updating technical documentation to support team learning and consistency. Continuous Improvement: * Identify recurring issues and suggest process improvements to prevent More ❯