23 of 23 Incident Management Jobs in the South West

controlled and sensitive operational environment. You will be responsible for building and developing the team, improving IT service delivery processes, defining service standards, managing incident, request, change and escalation processes, and supporting the transition of new services into live operation. You will work closely with IT, security, technical … business stakeholders, acting as a bridge between service delivery, operational requirements and secure working practices. This role will also involve vendor management, KPI reporting, continual service improvement and supporting the development of secure internal working environments. IT SERVICE DELIVERY MANAGER ESSENTIAL SKILLS: Proven experience in an IT Service Delivery ...

activities and contribute to the ongoing development of its security posture. The successful candidate will play a broad role across information security, including risk management, incident response, compliance, security awareness and client assurance activities. This position offers genuine variety and the opportunity to influence security practices across … wider organisation. Key Responsibilities Support and maintain the organisation's Information Security Management System (ISMS). Identify, assess and mitigate information security risks across the business. Investigate and respond to security incidents, working with internal teams and external security partners. Support compliance activities, audits and security certifications including ...

Position Summary The CMDB Analyst is responsible for the design, governance, accuracy, and continuous improvement of Claranet’s Configuration Management Database (CMDB) supporting customers. The role ensures configuration data is complete, accurate, auditable, and aligned with service management, operational resilience, and regulatory requirements. The CMDB Analyst works across … technical, service management, and governance teams to ensure the CMDB provides a trusted source of truth for service delivery, incident management, change management, and regulatory assurance. Role Mission Claranet’s strategy is to build long-term, trusted relationships with customers by delivering secure, resilient, and well ...

UKRI international activities, support the development of international partnerships and funding programmes, and address the associated information governance challenges. They will lead the management of timely, high-quality advice and support to international funding teams, leading data protection risk assessments and advising on agreements and data sharing arrangements … partnership activities and funding programmes, and oversee personal data breach incident management involving data transfers. Working with the Head of Information Governance and others across the Group, they will play a key role in leading and sustaining a full information governance service for UKRI and provide operational leadership ...

standards, SLAs and monitoring processes. Operational Excellence Ensure service delivery meets agreed service levels and take ownership of service improvement initiatives. Lead on Problem Management, analysing trends and coordinating resolution teams. Produce detailed KPI reports for senior leadership. Support the design and improvement of the service catalogue and automation … initiatives. Incident, Change & Request Management Own Incident, Request, Change and Escalation processes, ensuring timely and accurate reporting. Lead major incident management, including coordination and communications. Chair the Change Advisory Board (CAB) when required. Essential Experience & Skills Proven experience as a Service Delivery Manager (minimum ...

member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. About the role: The Service Management and Controls department plays a critical role in ensuring the smooth, resilient and customer‐focused delivery of all Technology services across SJP. Bringing together … expertise in service support, transition, risk, controls, change management and disaster recovery, the team safeguards service quality, drives continual improvement, and enables colleagues and partners to work efficiently and confidently. Joining this department means contributing to a high‐performing function that underpins the reliability, stability and continual evolution ...

environmental inspections using standardized checklists at AWS permitted/owned sites during pre-PFHO construction. Monitor General Contractor performance with permit conditions, Construction Environmental Management Plans (CEMPs), and environmental regulations. Review and approve CEMPs submitted by contractors. - Compliance & Risk Management Work with Construction teams and local Regional Environmental … regulatory requirements. Manage environmental incidents and non-compliances, coordinating responses with regulatory agencies as needed. Provide technical support to construction teams on environmental matters. - Incident Management & Continuous Improvement Participate in incident investigations and corrective action development. Ensure Root Cause Analyses and Corrections of Errors are completed ...

ensure all environmental changes are managed via automated IaC and GitOps. Developer Enablement: Standardise deployment processes and build self-service tools for secrets management and infrastructure provisioning. Service Reliability: Define and implement SLIs, SLOs, and SLAs to ensure the stability and performance of critical services. Observability & Incident Management: Oversee the full monitoring stack and establish formal incident response and post-mortem processes. Security & Compliance: Enforce "security by design" and maintain strict adherence to ISO 27001 and SOC 2 regulatory frameworks. Cost & Efficiency: Lead infrastructure consolidation initiatives and monitor cloud expenditure to identify strategic cost-saving opportunities. ...

description Are you a Head of IT My client who is a leading UK engineering and services group specialising in water management and infrastructure solutions are looking for a Head of IT , someone who is organised and has a good personality. Head of IT Permanent Monday – Friday … Gloucester Head of IT Job Description Manage and optimise IT service delivery by owning the MSP relationship, overseeing service levels, KPIs, incident management, vendor performance, and continuous improvement initiatives. Lead and develop the IT function through team management, coaching, performance improvement, and fostering a culture of accountability ...

highest standards of data security, they offer a dynamic environment where engineering professionals can truly thrive and develop their careers. Key Responsibilities Infrastructure Management: Design, implement, manage, and support core enterprise platform infrastructure, encompassing servers, networks, storage, and vital virtualisation environments. Performance Monitoring: Maintain platform availability and performance, proactively … responding to alerts and service degradations to consistently meet business requirements and SLAs. Incident Resolution: Troubleshoot complex system issues, conducting detailed root cause analysis to resolve incidents efficiently and prevent recurrence. Automation and Optimisation: Streamline infrastructure provisioning, patching, and deployment processes utilising modern scripting and infrastructure-as-code tools ...

Support, Incident management, problem resolution, triage, team management, team leading, Agile, JIRA, Customer support, SaaS, Best Practice This is a new permanent role. UK home-based but with regular trips to the South Coast (Devon/Dorset, Hants) for management meetings. This is a team lead …/management role that needs experience in leading/managing teams currently or recently. Although the current team is only 3-4 staff, you will work across IT (QA, Product, Software Development) to ensure delivery of great customer service and problem resolution to technical issues around a SaaS software ...

troubleshooting expertise ~Experience with Infrastructure as Code (IaC) and automation tools ~Knowledge of CI/CD pipelines and release automation practices ~Understanding of incident management and service reliability methodologies ~Programming or scripting experience in Go, Python, Java and/or Bash ~Experience working with Git-based development workflows ...

/CD tooling experience. Scripting experience with PowerShell, Python, Bash or Go. Experience supporting and operating production environments. Knowledge of monitoring, observability and incident management. Understanding of security and compliance best practices. Excellent communication skills and a collaborative approach. Passion for continuous improvement and knowledge sharing. Desirable Microsoft Azure ...

Acting as a subject-matter expert across key modules (Finance: GL/AP/AR/etc | HCM: Core HCM, Absence, Talent, etc.) Supporting incident management, BAU support and continuous improvement Leading or contributing to requirements gathering and design workshops Ensuring solutions meet SLA/KPI, audit ...

summary Digital Operations & Service Management sits within the Technology, Digital and Data Directorate of the new NHS England, which has brought together Health Education England, NHS Digital, NHS England and NHS Improvement into one single organisation. The Technology, Digital and Data Directorate vision is to deliver the best care … adopting effective technologies, building on insights from data and cutting-edge research, and by transforming the way that care is delivered. Digital Operations & Service Management operates and manages business critical infrastructure, and digital and data services, that underpin the health and social care system. We ensure the highest levels ...

easily be picked up by colleagues during an absence. Admin 10% Follow appropriate departmental and company procedures and policies (i.e., change control, problem and incident management) Monitor performance through the scorecard Monthly meetings with on-site primary contact Reporting ticket management Essential: Previous AV support experience … concierge service Skilled AV Engineer possessing good interpersonal skills, and should be comfortable with Senior Management Must be smart and confident in their appearance. Should have proven abilities within the AV industry and/or corporate environment for over 5 years Excellent communication and customer service skills Enthusiastic ...

from the ground up. About the role: We are looking for a motivated and enthusiastic ICT Level 3 Apprentice to join our First Line Incident Management Team. This is an excellent opportunity for someone starting their career in IT and telecommunications, gaining hands on experience while working towards ...

Cyber security and understanding of cyber security analysis, tools and software Experience of implementing, supporting and developing L2/3 network infrastructure Qualys Vulnerability Management Aruba Wifi L2/3 switching – Cisco Nexus Network Load balancing Penetration Testing (3rd Party) Incident management Data Security Proactive Appointments Limited ...

optimum usage of the A/V Systems Provide support for diagnostics and troubleshoot Audio Visual faults. Ensure all incidents are logged into the incident management system. Maintain and keep A/V equipment inventory. Organising RMAs with Vendors Provide daily reports/weekly reports and incident ...

escalations from Support and internal partners. Define, track, and report on delivery and operational metrics, using them to drive continuous improvement. Participate in the Incident Management on-call rotation to help ensure availability goals for Geo are met, working with reliability engineers and development team members. How GitLab ...

have experience designing and supporting Layer 2 and Layer 3 VPNs. Must have a strong understanding of routing and switching technologies. Excellent troubleshooting and incident management skills. Key Skills of the Network Security Engineer: Lead the technical resolution of complex network security incidents and changes. Leverage expertise ...

engineering standards, golden paths, reusable modules and platform patterns. Build observability strategies using Prometheus, Grafana, OpenTelemetry and modern APM tooling. Improve reliability through SLOs, incident reviews and Site Reliability Engineering (SRE) practises. Embed DevSecOps, supply-chain security and secure CI/CD practises. Drive cloud-native modernisation and legacy … service engineering. Observability tools including Prometheus, Grafana, OpenTelemetry, ELK, Datadog, Dynatrace or New Relic. DevSecOps and supply-chain security. SRE practises, SLOs, SLIs and incident management. Platform governance, cloud standards or landing zones. FinOps and cost optimisation. We are particularly interested in candidates who have worked in large-scale ...

DORA, PCI DSS, and Edenred group security requirements.**Key Responsibilities:*** Lead the PayTech Information Security function with alignment to Edenred’s wider cyber risk management strategy.* Develop and enhance security policies, standards, and procedures across the organisation.* Manage the information security risk program, maintaining a comprehensive risk register.* Oversee …/ML security risk management, including the development of policies for generative AI technologies.* Collaborate with Financial Crime and Anti-Fraud teams to mitigate cyber risks related to financial crime.* Manage third-party security risk due diligence programs.* Lead and maintain PCI DSS and PCI PIN compliance and engagement ...