1 to 25 of 44 Incident Management Jobs in the South West

investing, and the trust that 150 years of J.P. Morgan heritage brings. J.P. Morgan Personal Investing offers award-winning investments, products and digital wealth management services to over 275,000 investors in the UK. We built the business with innovation as a core part of our ethos to give … work in tribes and squads that focus on specific products and projects. About the role: J.P. Morgan Personal Investing is strengthening its production management capability to support a growing portfolio of wealth products built on a common Investment Platform. We are seeking a Head of Production Management ...

Wise s biggest clients. The successful candidate will transition the department from reactive troubleshooting to a proactive, data-driven engine, implementing professional Workforce Management (WFM) tools, industry-leading resolution times and sub-15-minute incident response protocols. Balancing "sales-through-service" commercial acumen with deep technical rigour, this … partners. Integration Success (IS): The technical support engine of the department, focused on integration health, proactive monitoring and alerting for technical issues, and rapid incident resolution for complex API and platform connections. Key Responsibilities 1. Account Specialisation & Commercial Acumen Value-Led Revenue Growth: Transform the specialist team into ...

technical expertise with people leadership, operational planning, and stakeholder management. Acts as the primary point of accountability for all data centre operations, maintenance, and incident response activities. Key Responsibilities Leadership & Team Management Manage, mentor, and develop a team of data centre technicians, including performance reviews, shift scheduling … Manage on-call rotas and ensure adequate coverage for 24/7 support requirements Foster a culture of accountability, continuous improvement, and safety Infrastructure Management Oversee the installation, configuration, and maintenance of servers, networking devices, and storage equipment Ensure all hardware deployments follow documented procedures and change management ...

technical expertise with people leadership, operational planning, and stakeholder management. Acts as the primary point of accountability for all data centre operations, maintenance, and incident response activities. Key Responsibilities Leadership & Team Management Manage, mentor, and develop a team of data centre technicians, including performance reviews, shift scheduling … Manage on-call rotas and ensure adequate coverage for 24/7 support requirements Foster a culture of accountability, continuous improvement, and safety Infrastructure Management Oversee the installation, configuration, and maintenance of servers, networking devices, and storage equipment Ensure all hardware deployments follow documented procedures and change management ...

thrive. We actively encourage applications from neurodiverse individuals, women, and other underrepresented groups in technology. Job Description Lead and manage the IT Service Management (ITSM) Service Desk operation, ensuring the delivery of high-quality IT support services aligned with ITIL best practices. Drive exceptional customer experience while maintaining Service … single point of accountability for Service Desk performance, representing the function to senior leadership and client stakeholders. Reporting Line Reports to: Operational Service Management (OSM) Manager/IT Service Delivery Director Direct Reports: Service Desk Team Leads, Senior Service Desk Analysts, Service Desk Analysts Key Responsibilities Service Delivery ...

controlled and sensitive operational environment. You will be responsible for building and developing the team, improving IT service delivery processes, defining service standards, managing incident, request, change and escalation processes, and supporting the transition of new services into live operation. You will work closely with IT, security, technical … business stakeholders, acting as a bridge between service delivery, operational requirements and secure working practices. This role will also involve vendor management, KPI reporting, continual service improvement and supporting the development of secure internal working environments. IT SERVICE DELIVERY MANAGER ESSENTIAL SKILLS: Proven experience in an IT Service Delivery ...

maximum of 3 pages Font size: 11 Clearance: Active SC Clearance Mandatory Tools & Methodologies: Agile, Azure DevOps, ITIL-aligned change processes, Project Management frameworks, Service Delivery Management practices We are seeking an experienced Service Delivery Manager with strong Agile expertise to lead a CME project involving Live deployments …/P2 Incident Management, Service Request and Continuous Improvement, Tech Debt remediation. The role is responsible for driving end-to-end delivery across multidisciplinary teams, ensuring timely remediation of P1/P2, efficient change coordination, and alignment with public sector governance standards. This role requires hands-on experience ...

including rota planning/shift cover Lead business change/service introduction processes for the Service Reliability team Lead service improvement initiatives e.g. network management platform onboarding Fulfil Duty Operations Manager role as on-call management escalation for operational incidents Management reporting for change and incident … Maintain Service Reliability knowledgebase and playbooks and provide training to shift teams What you'll bring: The ideal candidate will be able to provide management and technical leadership to a team of service reliability engineers. Service reliability managers should be confident both documenting new operational processes and making improvements ...

services are designed, delivered, and operated with reliability in mind. Job responsibilities Support the product strategy and delivery of reliability capabilities, including standards, observability, incident practices, automation, and developer experience improvements. Partner with engineers, site reliability engineers, and cross-functional teams to understand problems, gather requirements, and translate ideas … reliability outcomes. Identify opportunities to improve platform reliability, reduce operational friction, and help teams build and run services confidently. Use data and feedback, including incident trends, service health metrics, adoption data, and stakeholder input, to guide decisions and measure progress. Create clear product materials, including problem statements, user stories ...

what good looks like for technology risk and controls across the organization. You will set and uphold the big rules and standards for risk management, leveraging your extensive experience and exposure to best practices to guide the uplift and transformation of controls. This role requires deep expertise in designing … frameworks, engaging diverse stakeholders, and driving continuous improvement in risk management practices. Key Responsibilities Define and Cultivate Best Practices: Establish and promote a clear vision of what good looks like for technology risk and controls, setting the big rules and standards that guide the organization s approach. Frameworks ...

activities and contribute to the ongoing development of its security posture. The successful candidate will play a broad role across information security, including risk management, incident response, compliance, security awareness and client assurance activities. This position offers genuine variety and the opportunity to influence security practices across … wider organisation. Key Responsibilities Support and maintain the organisation's Information Security Management System (ISMS). Identify, assess and mitigate information security risks across the business. Investigate and respond to security incidents, working with internal teams and external security partners. Support compliance activities, audits and security certifications including ...

Position Summary The CMDB Analyst is responsible for the design, governance, accuracy, and continuous improvement of Claranet’s Configuration Management Database (CMDB) supporting customers. The role ensures configuration data is complete, accurate, auditable, and aligned with service management, operational resilience, and regulatory requirements. The CMDB Analyst works across … technical, service management, and governance teams to ensure the CMDB provides a trusted source of truth for service delivery, incident management, change management, and regulatory assurance. Role Mission Claranet’s strategy is to build long-term, trusted relationships with customers by delivering secure, resilient, and well ...

UKRI international activities, support the development of international partnerships and funding programmes, and address the associated information governance challenges. They will lead the management of timely, high-quality advice and support to international funding teams, leading data protection risk assessments and advising on agreements and data sharing arrangements … partnership activities and funding programmes, and oversee personal data breach incident management involving data transfers. Working with the Head of Information Governance and others across the Group, they will play a key role in leading and sustaining a full information governance service for UKRI and provide operational leadership ...

standards, SLAs and monitoring processes. Operational Excellence Ensure service delivery meets agreed service levels and take ownership of service improvement initiatives. Lead on Problem Management, analysing trends and coordinating resolution teams. Produce detailed KPI reports for senior leadership. Support the design and improvement of the service catalogue and automation … initiatives. Incident, Change & Request Management Own Incident, Request, Change and Escalation processes, ensuring timely and accurate reporting. Lead major incident management, including coordination and communications. Chair the Change Advisory Board (CAB) when required. Essential Experience & Skills Proven experience as a Service Delivery Manager (minimum ...

defence, government and public sector services. What you will do as a Senior Application Engineer Support, configure, and enhance ITSM platforms (e.g. Jira Service Management) that underpin service delivery and operational workflows Deliver engineering tasks within defined work packages, ensuring alignment with user needs, security requirements, and service-level … objectives. Contribute to application architecture, integration, and lifecycle activities under the guidance of senior engineers. Collaborate with stakeholders across engineering, service management, and business teams to resolve technical issues. Mentor junior engineers and specialists, supporting their development and promoting best practices. Participate in continuous improvement initiatives, including automation, documentation ...

Desk Analyst (1st/2nd Line Support) We are looking for a proactive and customer-focused IT Service Desk Analyst to join our busy Incident Management team. In this role, you will provide 1st and 2nd Line remote support for EPOS systems and associated applications across a large … prioritise workload and work effectively in a fast-paced support environment. Desirable Skills Experience supporting EPOS systems or retail technology environments. Exposure to incident management tools and ticketing systems. Knowledge of Microsoft operating systems and common business applications. What We Offer Competitive salary and benefits package. Ongoing training ...

managed services protecting UK defence networks at the organisation perimeter. About the Role The Boundary Managed Service Lead oversees the design, implementation and ongoing management of boundary security and managed services protecting defence organisations' network perimeters. You will manage boundary security operations, lead service delivery teams, ensure SLA compliance … critical defence network boundaries. This role requires deep expertise in boundary security technologies, managed service delivery and defence security protocols. Key Responsibilities Boundary Service Management & Delivery Oversee end-to-end boundary managed service delivery including design, implementation and operations Manage boundary security SLAs, ensuring 100% compliance with availability, performance ...

Major Incidents, acting as escalation point and ensuring effective cross-team coordination and communication Ensure effective L1/L2 operational support capability, delivering consistent incident triage, resolution and service restoration Drive clear accountability and ownership of services, reducing hand-offs and improving speed and quality of response Oversee service … performance, capacity and resilience, ensuring risks are identified early and managed appropriately Ensure consistent execution of IT Service Management processes (Incident, Problem, Change, Knowledge, SACM) About you Extensive experience leading IT Service Operations or production support functions in complex, business-critical environments Demonstrable track record of managing large ...

resilience, and business continuity alignment into a cohesive framework. This includes leading the evolution of resilience capabilities in line with the IT Service Continuity Management (ITSCM) strategy, ensuring appropriate coverage of an expanded range of disruptive scenarios across Technology Services. Technology Resilience & Continuity Lead London Permanent, full time (hybrid … Familiarity with DORA and other operational resilience regulations. Experience with cyber recovery, ransomware scenarios, data integrity events, and third-party disruption. Exposure to crisis management, major incident management, and enterprise business continuity. Relevant certification in resilience, continuity, risk, or IT service management. (eg. ITIL or ISO standards ...

description Are you a Head of IT My client who is a leading UK engineering and services group specialising in water management and infrastructure solutions are looking for a Head of IT , someone who is organised and has a good personality. Head of IT Permanent Monday – Friday … Gloucester Head of IT Job Description Manage and optimise IT service delivery by owning the MSP relationship, overseeing service levels, KPIs, incident management, vendor performance, and continuous improvement initiatives. Lead and develop the IT function through team management, coaching, performance improvement, and fostering a culture of accountability ...

within Agile teams, supporting delivery, troubleshooting and continuous improvement Provide technical guidance on platform engineering, cloud and deployment best practices Support production environments, including incident resolution, environment management and release readiness Skills Required Experience working within the UK Security & Intelligence, defence or other secure government environments Strong knowledge … compliance controls within delivery pipelines Experience implementing observability practices, including monitoring, logging, alerting and service metrics Understanding of SRE principles, including reliability engineering, incident management and continuous improvement Awareness of secure deployment, compliance requirements and operational security best practices Security Clearance Requirements The successful candidate must hold ...

highest standards of data security, they offer a dynamic environment where engineering professionals can truly thrive and develop their careers. Key Responsibilities Infrastructure Management: Design, implement, manage, and support core enterprise platform infrastructure, encompassing servers, networks, storage, and vital virtualisation environments. Performance Monitoring: Maintain platform availability and performance, proactively … responding to alerts and service degradations to consistently meet business requirements and SLAs. Incident Resolution: Troubleshoot complex system issues, conducting detailed root cause analysis to resolve incidents efficiently and prevent recurrence. Automation and Optimisation: Streamline infrastructure provisioning, patching, and deployment processes utilising modern scripting and infrastructure-as-code tools ...

Support, Incident management, problem resolution, triage, team management, team leading, Agile, JIRA, Customer support, SaaS, Best Practice This is a new permanent role. UK home-based but with regular trips to the South Coast (Devon/Dorset, Hants) for management meetings. This is a team lead …/management role that needs experience in leading/managing teams currently or recently. Although the current team is only 3-4 staff, you will work across IT (QA, Product, Software Development) to ensure delivery of great customer service and problem resolution to technical issues around a SaaS software ...

heavy lifting About the role Senior Engineering Managers at Lendable are a unique group of humans, combining strategic insight, technical leadership, and strong people management to shape and evolve our engineering teams to deliver value for the business. They operate at the convergence of business goals, technical execution … customers and stakeholders alike. We're AI-driven at every stage of the SDLC, from planning and design through to coding, testing, deployment and incident response, and we need a leader who embraces this way of working, champions it across their teams, and continually pushes ...

/CD tooling experience. Scripting experience with PowerShell, Python, Bash or Go. Experience supporting and operating production environments. Knowledge of monitoring, observability and incident management. Understanding of security and compliance best practices. Excellent communication skills and a collaborative approach. Passion for continuous improvement and knowledge sharing. Desirable Microsoft Azure ...