1 to 25 of 39 Incident Management Jobs in the South West

Director, Incident & Problem ManagementWho We AreSolera is a global leader in data and software services, operating at scale across multiple regions, platforms, and products. Our Global IT organization underpins the reliability, availability, and performance of over 400+ products worldwide.The RoleWe are seeking a Director of Incident & Problem Management to lead our global NOC and Problem Management functions. This role is accountable for the end-to-end management of major incidents, operational stability, and root cause remediation across all regions and products.You will drive a step-change in operational maturity—moving from reactive incident handling ...

diverse workstreams, adapting agile methodologies to fit project needs and coaching teams on best practices.You will manage team finances with precision, including forecasting, budget management (for both clients and Deloitte), and navigating consulting nuances such as schemes of work and benefits realisation.You will lead and inspire cross-functional teams … reporting requirements in line with laws, client policies, Deloitte standards, and programme expectations.You will manage risks comprehensively, including proactive identification, mitigation strategies, and effective incident management and resolution.You will oversee the full project lifecycle, from inception through to transition and closure (of teams, projects, capabilities, and processes), enacting ...

procedures and engage with users and stakeholders to understand their needs. You will need proven experience in the following: Application support and maintenance Configuration management and IT asset control Service availability, capacity and component management Change, incident and problem management ServiceNow Stakeholder engagement Continual service improvement … need to hold or be eligible to obtain SC clearance. Interested? Please apply below. Application Operations Engineer, Application Support Engineer, ServiceNow, Configuration Management, Incident Management, Problem Management, Change Management, Exeter, Devon, Hybrid, Contract ...

Design and implement the Minimum Standard GenBI Release Model , including: readiness criteria go-live approval model scaling guardrails Embed release controls into playbooks Service & Incident Management Define and operationalise a GenBI service model , including: incident management fault reporting ownership across the 'BI as a Service … impact on quality, speed and consistency Key Deliverables (2026) Minimum Standard GenBI Testing Framework (live and auditable) Minimum Standard GenBI Release Model (in operation) Incident & service management model (embedded) Standards integrated into playbooks and onboarding Defined and piloted approach to MCP/automated quality tooling Success Criteria ...

Cyber Security Operations Centre (CSOC) to detect Real Time cyber security incidents/data breaches and manage our response and remediation activities, including the management of senior stakeholders and external agencies. Ensure adequate controls, practices and capabilities are in place to identify vulnerabilities across the estate and define … process for remediation or mitigation to ensure cyber readiness and resilience against attack. Providing strategic level advice to senior management regarding incident response, monitoring, logging and analysis of all relevant systems and processes. Leading the development, communication and continuous improvement of the cyber incident response plan Identification ...

environment across regions. Ensuring service stability and continuous improvement is critical to delivering a reliable customer experience.The RoleWe are seeking a Manager of Problem Management to lead a team responsible for identifying root causes, driving permanent fixes, and reducing repeat incidents across our global platform.This is a hands … leadership role focused on team performance, execution discipline, and accountability. You will ensure your team delivers high-quality problem management outcomes, while embedding consistent standards and ways of working across the organization.What You’ll DoTeam Leadership & Performance ManagementLead, manage, and develop a team of problem management analystsSet clear ...

within a high-profile public sector environment. This is a strategic leadership role, ideal for someone with a strong background in cyber security operations, incident response, and SOC service delivery. Key Responsibilities Lead and manage an established Security Operations Centre (SOC) Develop and deliver the SOC strategy and operational … roadmap Oversee incident management and security monitoring capabilities Drive threat intelligence and cyber threat assessment activities Manage cyber security tools and operational technologies Build and maintain relationships with MSSPs, vendors, and technology partners Effectively plan and deploy resources to meet business objectives Essential Skills & Experience Proven experience ...

underpin critical defence, government and public sector services.What you will do as a Senior Application EngineerSupport, configure, and enhance ITSM platforms (e.g. Jira Service Management) that underpin service delivery and operational workflowsDeliver engineering tasks within defined work packages, ensuring alignment with user needs, security requirements, and service-level objectives.Contribute … application architecture, integration, and lifecycle activities under the guidance of senior engineers.Collaborate with stakeholders across engineering, service management, and business teams to resolve technical issues.Mentor junior engineers and specialists, supporting their development and promoting best practices.Participate in continuous improvement initiatives, including automation, documentation, and knowledge sharing.Ensure compliance with engineering ...

standards, SLAs and monitoring processes. Operational Excellence Ensure service delivery meets agreed service levels and take ownership of service improvement initiatives. Lead on Problem Management, analysing trends and coordinating resolution teams. Produce detailed KPI reports for senior leadership. Support the design and improvement of the service catalogue and automation … initiatives. Incident, Change & Request Management Own Incident, Request, Change and Escalation processes, ensuring timely and accurate reporting. Lead major incident management, including coordination and communications. Chair the Change Advisory Board (CAB) when required. Essential Experience & Skills Proven experience as a Service Delivery Manager (minimum ...

KPIs, telemetry, and moderately complex dashboards; directs design of functional/correctness requirements, fault‐injection tests, and replication/synchronization strategies. Ensures proactive incident management, operational readiness, and on‐call coverage; drives encryption/access control practices, remediation plans, and compliance documentation. Oversees development and maintenance of automation …/IaC and partners with teams on change‐management plans enabling safe patching, updates, and rollbacks.Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that ...

resolve application incidents, coordinating internal technology teams and third-party suppliers where required.Provide timely communication to business stakeholders and the Service Desk throughout the incident lifecycle.Support Major Incident Management activities by coordinating technical teams, suppliers and business communications to minimise business impact and restore service as quickly … documentation are completed.Triage and escalate complex issues to internal technology teams and third-party suppliers where appropriate, ensuring timely resolution and communication throughout the incident lifecycle.Monitor application health, integrations, interfaces, scheduled processing and reporting feeds, proactively identifying issues before they impact business operations.Investigate application, integration, reporting feed and performance ...

incidents.The successful candidate will be responsible for supporting supply chain security requirements and responding to incidents and industry notices, as well as the ongoing management of security risks. This includes promoting relevant policies, processes, and guidance to continuously develop and maintain the organisation’s required risk maturity.This … technical, physical, environmental and personnel security risks, advise/support relevant stakeholders around risk assessments and controlsAnalyse supplier related security incidents and support Security Incident Team as well manage relevant stakeholders.Support Procurement and Suppliers to flow down and manage Defstan 05-138 V4Support business lines and functions assess their ...

member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. About the role: The Service Management and Controls department plays a critical role in ensuring the smooth, resilient and customer‐focused delivery of all Technology services across SJP. Bringing together … expertise in service support, transition, risk, controls, change management and disaster recovery, the team safeguards service quality, drives continual improvement, and enables colleagues and partners to work efficiently and confidently. Joining this department means contributing to a high‐performing function that underpins the reliability, stability and continual evolution ...

continuous learning. Drive adoption of SRE principles (SLOs, error budgets, toil reduction). Establish observability and monitoring standards. Lead automation-first operations. Improve incident and problem management maturity. Partner with software and infrastructure engineering teams to embed reliability into the product lifecycle. Establish SRE governance, standards, and operating … Thinking Passion for Continuous Improvement Certifications & Qualifications Cloud Technologies Site Reliability Engineering Platform Engineering Reliability Engineering Industry Keywords Operational Excellence Service Reliability Continuous Improvement Incident Management Problem Management Tools & Technologies Dynatrace Prometheus Grafana Splunk Jenkins GitLab CI Azure DevOps #J-18808-Ljbffr ...

function on a 9-month fixed-term contract . This is an exciting opportunity to lead a specialist deployment team, ensuring the successful delivery, management, and lifecycle support of IT equipment across a large and diverse organisation. As IT Deployment Team Lead, you will play a key role … ensuring colleagues have the technology they need to deliver effective services. You will lead the deployment, configuration, and management of IT equipment, working closely with operational, clinical, and corporate teams to deliver a professional and customer-focused service. You will be responsible for overseeing the full lifecycle ...

deliver secure technology solutions that support some of the UK's most important Defence organisations. We have an opportunity for a Cyber Security Incident Co-Ordinator to join our Security Advice and Incident Office (SAIO) based in Corsham , you'll play a vital role in protecting mission-critical … national/British citizen and have resided in the UK for 10 years and over. What you'll be doing As a Cyber Security Incident Co-ordinator, you'll take ownership of the end-to-end security incident lifecycle, ensuring incidents are investigated, managed and resolved effectively while ...

deliver secure technology solutions that support some of the UK's most important Defence organisations. We have an opportunity for a Cyber Security Incident Co-Ordinator to join our Security Advice and Incident Office (SAIO) based in Corsham or Erskine (Scotland), you'll play a vital role … subject to nationality requirements where these are necessary to meet UK Government or contractual security obligations.What you'll be doingAs a Cyber Security Incident Co-ordinator, you'll take ownership of the end-to-end security incident lifecycle, ensuring incidents are investigated, managed and resolved effectively while maintaining ...

produce Continuous Deployment - Skilled in the automation of the deployment of the artefacts produced by the CI Orchestration - Deliver solutions to orchestrate the deployment, management scaling and networking of containers Workload Automation - Create solutions to automate the scheduling and scaling of application workloads Cloud Management - Skilled … design, deployment and management of Public or Private Cloud environments Configuration Management - Practice good configuration and source code control of all artefacts Human skills : Working in a multi-disciplined team DevOps engineers need to have great communication skills. Problem Solving - The DevOps engineer is often the first port ...

value for money and contractual compliance. Ensuring suppliers and solutions operate in accordance with appropriate security and governance standards . Taking responsibility for major incident management , coordinating technical teams and suppliers to minimise disruption to users. Supporting disaster recovery, resilience and business continuity planning across the technology estate. … Overseeing vulnerability management and supporting the wider organisation's approach to information and cyber security . Identifying opportunities to modernise technology, improve processes and enhance the overall user experience . Driving continual service improvement and ensuring technology delivers measurable value to the wider business. What We're Looking ...

highest standards of data security, they offer a dynamic environment where engineering professionals can truly thrive and develop their careers. Key Responsibilities Infrastructure Management: Design, implement, manage, and support core enterprise platform infrastructure, encompassing servers, networks, storage, and vital virtualisation environments. Performance Monitoring: Maintain platform availability and performance, proactively … responding to alerts and service degradations to consistently meet business requirements and SLAs. Incident Resolution: Troubleshoot complex system issues, conducting detailed root cause analysis to resolve incidents efficiently and prevent recurrence. Automation and Optimisation: Streamline infrastructure provisioning, patching, and deployment processes utilising modern scripting and infrastructure-as-code tools ...

Umbrella Location: Exeter Job Description Responsible for supporting, managing, and maintaining single applications or full application services suites. Key tasks include monitoring, batch process management, and user/security administration. May also involve end-user computing tasks like technical troubleshooting, hardware maintenance, and collaborating with Incident or Problem … multi-disciplinary team supporting Vortex and its users. Assist with testing, verification, and feedback on Vortex system functionality. General Skill Requirements Configuration Management: Maintain secure application configurations and accurate documentation. Service Availability and Capacity Management: Oversee components to meet business requirements and KPIs. Change Management: Implement authorized ...

your role will include the following:OwnershipAct as the technical and functional lead for the linux-based, SAP ECC6 environmentProvide SAP support activities including incident management, root cause analysis, and system improvementsProvide guidance across SAP modules such as FI/CO, MM, SD, PP, or other relevant areasEnsure … other business systemsProject Delivery & TransformationSupport ERP-related projects, including upgrades, enhancements, and system integrationsWork with stakeholders to translate business requirements into technical solutionsEnsure effective incident, problem, and change management processes are in placePromote knowledge sharing and maintain system documentation and support proceduresVendor & Stakeholder ManagementManage relationships with SAP partners ...

this setup, system configuration and operations are handled through automation, pipelines, and source control rather than manual intervention. You will be responsible for leading incident response, driving operational improvements, and setting standards for how Linux systems are managed and supported across the organization. While the role includes leadership responsibilities … impact system and interoperability issues across mixed and distributed environments Perform hands‐on investigation and troubleshooting to understand issues and drive effective solutions Direct incident response efforts, encompassing triage, coordination, and resolution Take responsibility for and lead Root Cause Analysis (RCA) processes, ensuring preventative improvements are identified and applied ...

Continuous Deployment (CD) Infrastructure as Code (IaC) Containerisation with Docker Container Orchestration Cloud Computing Fundamentals Cloud Platforms (AWS, Microsoft Azure and Google Cloud) Configuration Management Monitoring and Logging Security Best Practices (DevSecOps) Networking Fundamentals Automation and Scripting Incident Management and Reliability Engineering Practical Experience You will work ...

month. As a Lead Infrastructure Specialist - Security you will: * Act as a recognised security subject matter expert, accountable for the design, implementation and management of cyber security controls and assessment functions. * Provide technical leadership across security engineering, cyber defence, security assurance and incident management activities. * Lead … technologies or disciplines, including PAM, ADFS, Firewalls, Entra, SIEM, EDR/XDR, CTEM, WAF/DDoS, PKI, SASE, IDS/IPS, security assurance frameworks, incident response or cryptographic systems. * Advanced experience assessing security controls, security posture and prioritising risk-based improvements. * Advanced skills in designing, engineering and managing secure ...