1 to 25 of 32 Incident Management Jobs in the South West

investing, and the trust that 150 years of J.P. Morgan heritage brings. J.P. Morgan Personal Investing offers award-winning investments, products and digital wealth management services to over 275,000 investors in the UK. We built the business with innovation as a core part of our ethos to give … work in tribes and squads that focus on specific products and projects. About the role: J.P. Morgan Personal Investing is strengthening its production management capability to support a growing portfolio ofwealthproducts built on a common Investment Platform. We are seeking a Head of Production Management to lead ...

procedures and engage with users and stakeholders to understand their needs. You will need proven experience in the following: Application support and maintenance Configuration management and IT asset control Service availability, capacity and component management Change, incident and problem management ServiceNow Stakeholder engagement Continual service improvement … need to hold or be eligible to obtain SC clearance. Interested? Please apply below. Application Operations Engineer, Application Support Engineer, ServiceNow, Configuration Management, Incident Management, Problem Management, Change Management, Exeter, Devon, Hybrid, Contract ...

well invest in you!. Job Description Roles & Responsibilities Service Transition & Operational Readiness:Support new service onboarding, service acceptance, transition into BAU support. Customer Management:Handle customer escalations, issues, problems, risks, and service requirements, acting as the primary point of contact and trusted advisor. Governance:Chair operational and service … governance forums, driving actions, decisions and continual improvement across multiple stakeholders. Operational Management: Managing competing priorities across operational support and project delivery. Supplier Management: Coordinate internal and third-party delivery partners, ensuring aligned service delivery and accountability against agreed SLAs and KPIs. Major Incident & Escalation Management ...

available services Respond to operational alerts, carry out first-line investigation and escalate incidents when needed Record, prioritise and update incidents using established service management processes Support routine infrastructure operations, maintenance activities, changes and service requests Help investigate recurring technical issues and contribute to resolving problems Maintain accurate technical … least 20% of your working hours will be spent training with Learning Provider You'll have a strong foundation in infrastructure operations, monitoring, service management, incident and problem management, testing, asset and configuration management, enabling progression into Infrastructure Operations Engineer and related infrastructure roles. Apprenticeship Standard ...

Reporting to the Chief Technology Officer, the PS Head of IT will lead a talented team responsible for IT operations, service delivery and project management, ensuring colleagues have access to secure, reliable and high-performing technology services. You'll also play a key role in driving operational excellence, managing … shape the organisation's future technology roadmap. What You'll Be Doing Lead and develop a high-performing IT operations, service delivery and project management team. Ensure the delivery of secure, reliable and customer-focused IT services. Oversee service desk operations, incident management and technology support. Drive ...

services are designed, delivered, and operated with reliability in mind. Job responsibilities Support the product strategy and delivery of reliability capabilities, including standards, observability, incident practices, automation, and developer experience improvements. Partner with engineers, site reliability engineers, and cross-functional teams to understand problems, gather requirements, and translate ideas … reliability outcomes. Identify opportunities to improve platform reliability, reduce operational friction, and help teams build and run services confidently. Use data and feedback, including incident trends, service health metrics, adoption data, and stakeholder input, to guide decisions and measure progress. Create clear product materials, including problem statements, user stories ...

defence, government and public sector services. What you will do as a Senior Application Engineer Support, configure, and enhance ITSM platforms (e.g. Jira Service Management) that underpin service delivery and operational workflows Deliver engineering tasks within defined work packages, ensuring alignment with user needs, security requirements, and service-level … objectives. Contribute to application architecture, integration, and lifecycle activities under the guidance of senior engineers. Collaborate with stakeholders across engineering, service management, and business teams to resolve technical issues. Mentor junior engineers and specialists, supporting their development and promoting best practices. Participate in continuous improvement initiatives, including automation, documentation ...

escalate incidents to relevant resolver groups. Configure and optimise event monitoring and alerting solutions. Develop and maintain monitoring dashboards. Support continuous improvement of event management processes and best practices. Work closely with customer stakeholders, service teams and operations staff. Essential Skills Strong ITIL Event Management and Incident Management experience. Hands-on experience with monitoring tools such as: SolarWinds (NPM, SAM, NTA, VMAN) BMC TrueSight/Discovery SCOM Riverbed NetIM WhatsUp Gold Tanium Tripwire Experience within NOC, Service Operations or Infrastructure Monitoring environments. Excellent stakeholder engagement and communication skills. This is an excellent opportunity to join ...

organization. Our culture in the HR/EX Chief Data Office encourages innovation, challenging the status quo, and striving for best-in-class data management practices. As a leader in this space, you will ensure HR data assets are managed with rigor and precision, enabling trusted data for strategic … executed in accordance with UK GDPR & EU GDPR (and applicable local privacy laws), with clear governance, documentation, and risk-based escalation. HR Data Privacy Incident & Case Management: Execute and manage HR data privacy incidents and global case governance processes, ensuring prompt resolution, risk-based escalation, and adherence ...

within Agile teams, supporting delivery, troubleshooting and continuous improvement Provide technical guidance on platform engineering, cloud and deployment best practices Support production environments, including incident resolution, environment management and release readiness Skills Required Experience working within the UK Security & Intelligence, defence or other secure government environments Strong knowledge … compliance controls within delivery pipelines Experience implementing observability practices, including monitoring, logging, alerting and service metrics Understanding of SRE principles, including reliability engineering, incident management and continuous improvement Awareness of secure deployment, compliance requirements and operational security best practices SecurityClearanceRequirements The successful candidate must hold a current high ...

happy to discuss flexible working! Top 3 skills needed for this role: Proven Security Operations Experience Strong Information Security Knowledge Demonstrated Risk Management Capability What this role is all about: We are looking for a Cyber Security Analyst to join the Information Security team, supporting the ongoing development … best practice advice to business areas and technology teams across the organisation Support the ongoing development, maintenance and improvement of the Information Security Management System to ensure continued ISO27001 compliance Monitor security systems, tools and alerts, investigating issues and escalating incidents where required Participate in the detection, management ...

Remedy . Contribute to continuous improvement initiatives across testing processes and quality assurance activities. Ensure compliance with Defence security policies, standards, and service management frameworks. Essential Skills & Experience Proven experience working as a Test Engineer within complex IT or Defence environments. Strong understanding of software and systems testing methodologies. … Experience producing structured test documentation and execution evidence. Hands-on experience using BMC Remedy for incident management, defect tracking, or service management activities. Excellent analytical and troubleshooting skills. Ability to work effectively within multi-disciplinary technical teams. Strong communication skills with the ability to engage with both ...

produce Continuous Deployment Skilled in the automation of the deployment of the artefacts produced by the CI Orchestration Deliver solutions to orchestrate the deployment, management scaling and networking of containers Workload Automation Create solutions to automate the scheduling and scaling of application workloads Cloud Management Skilled … design, deployment and management of Public or Private Cloudenvironments Configuration Management Practice good configuration and source code control of all artefacts Human skills : Working in a multi-disciplined team DevOps engineers need to have great communication skills. Problem Solving The DevOps engineer is often the first port ...

best technology, manage assets and refresh systems. With 24/7 national operations, we keep things running smoothly, while operating comprehensive network or service management repair and maintenance to keep everything running operationally. Want to come and be a part of it? We're looking for a proactive … teams, customers, and stakeholders to maintain service excellence. Alongside operational leadership, you'll play a key role in developing your team through coaching, performance management, wellbeing support, and creating an inclusive environment where colleagues feel empowered to succeed. What youll bring Experience leading teams within a Service Desk, National ...

area, but allows the team to branch out into several domains including, but not limited to, infrastructure, software development and deployment, networking, database management and virtual containerisation Core Responsibilities: Application design Application development Incident Management Virtual infrastructure management System health monitoring tools Database administration Supporting bespoke ...

Foundation Experience Essential Practical experience using Microsoft Copilot Studio to design, build, and support AI-enabled automation, productivity, and insight-generation solutions Stakeholder management experience Experience delivering technical implementations Experience of designing and implementing compliance or hardware reports Experience in creating processes and procedures Desirable Experience in creating business … cases Experience in creating policy documents Experience using an incident management/tracking system such as SMAX or ServiceNow Practical and Intellectual Skills Essential Advanced use of enterprise reporting tools such as Tableau or Power BI; good understand of SQL, Python or R languages Excellent analytical and communication ...

will play a key role in detecting, investigating and responding to cyber threats, while helping to improve the organisation's overall security monitoring and incident response capabilities. The role combines hands-on security operations, tooling optimisation and continuous improvement across a varied technology estate. Key responsibilities: Monitor, triage … investigate security alerts and incidents across IT, cloud and OT environments. Lead or support incident response, including containment, eradication, recovery and escalation. Develop and optimise SIEM detection rules, EDR policies and security monitoring capabilities. Reduce false positives and improve detection coverage using threat intelligence and incident learnings. Investigate ...

changing services through Architecture Panel/DPS TDA, acting as guardian of resilient change. Track and report on the resilience posture of Digital, providing management information, KRIs and evidence to support Digital Leadership and internal/external assurance. Strengthen technology cyber incident readiness in partnership with Cyber Defence … Incident Management and SRE, focusing on containment, recovery and clean-build capability. Collaborate with second-line Technology Risk, Operational Resilience, Business Continuity and Procurement to ensure aligned outcomes and clear ownership. Champion a resilience culture across Digital through the Engineering Chapter, community forums, learning content and coaching ...

Continuous Deployment (CD) Infrastructure as Code (IaC) Containerisation with Docker Container Orchestration Cloud Computing Fundamentals Cloud Platforms (AWS, Microsoft Azure and Google Cloud) Configuration Management Monitoring and Logging Security Best Practices (DevSecOps) Networking Fundamentals Automation and Scripting Incident Management and Reliability Engineering Practical Experience You will work ...

Continuous Deployment (CD) Infrastructure as Code (IaC) Containerisation with Docker Container Orchestration Cloud Computing Fundamentals Cloud Platforms (AWS, Microsoft Azure and Google Cloud) Configuration Management Monitoring and Logging Security Best Practices (DevSecOps) Networking Fundamentals Automation and Scripting Incident Management and Reliability Engineering Practical Experience You will work ...

code solutions to support service delivery. * Embed Site Reliability Engineering principles including SLIs, SLOs, error budgets and continual service improvement. * Support live service operations, incident management, troubleshooting and platform resilience. * Collaborate with engineers, architects, product teams and stakeholders whilst coaching and mentoring colleagues. Essential Skills for the Senior ...

Design, build and maintain CI/CD pipelines using GitLab Develop and manage Infrastructure as Code using Terraform Support and enhance Puppet-based configuration management Administer and optimise Linux environments, primarily CentOS/RHEL Improve automation across infrastructure and operational processes Implement and support monitoring, alerting and observability solutions … Work closely with engineering teams to deliver reliable and secure platforms Support incident management, troubleshooting and root cause analysis Contribute to security, governance and compliance initiatives Drive continuous improvement across infrastructure and DevOps practices Essential Skills & Experience Strong commercial experience with Puppet Strong hands-on experience with Terraform ...

enhance Imerys' UK network infrastructure, ensuring secure, reliable and high-performing connectivity across multiple sites. The role combines hands-on network support, troubleshooting and incident management with involvement in network upgrades, security improvements and global IT projects, working closely with UK and international teams. Client Details Imerys … approach. Excellent written and verbal communication skills. Strong interpersonal and collaborative approach, with confidence in driving change. Highly organised with good planning and resource-management skills. Rigorous problem solver with strong analytical skills. High attention to detail and a continuous-improvement mindset. Physical/Environmental Requirements Periods of desk ...

that include IT support, cybersecurity, disaster recovery solutions, mailing and productivity solutions, and more. Our bespoke software solutions have produced Entrée Visitor and Contractor Management, which is directing the company into the exciting area of being a Software Solutions Provider. Add-ons to Entrée include incident management ...

permissioning, networking, and infrastructure provisioning. Manage the full infrastructure lifecycle for some of Sierra's most critical customers: initial deployment, ongoing upgrades, scaling, and incident support. Develop and maintain deployment runbooks, upgrade procedures, and automation tooling to make operations repeatable and reliable. Partner with engineering teams to ensure Sierra … VPCs, IAM, DNS, load balancing). Track record of managing deployments in customer-owned cloud environments, including navigating security reviews, compliance requirements, and change management processes. Ability to navigate ambiguity with enterprise stakeholders - from platform engineers to CISOs - and turn infrastructure conversations into actionable deployment plans. Strong operational instincts ...