23 of 23 Incident Management Jobs in the South West

communicate clearly with technical and non-technical stakeholders during high-pressure situations? Do you have knowledge of ITIL Processes and best practice for Incident and Request Management? Have you used analytical tools or dashboards to spot anomalies, trends, or early signs of potential issues? As an Incident … will monitor live services, triage incoming incidents, and collaborate with technical teams, suppliers, and stakeholders to drive timely resolution. You will also support major incident management processes, providing clear communication and updates to ensure stakeholders are informed throughout the incident lifecycle. This role requires strong analytical thinking ...

principles and outcomes Review policies, technical controls, governance processes and operational procedures against CAF requirements Assess cyber security capability across areas such as risk management, protective security, monitoring, incident management, supply chain and resilience Produce high quality assessment reports, observations, risk findings and improvement recommendations Contribute … assurance workbooks, delivery documentation and management information reporting Support onboarding, planning and scheduling activities for assurance engagements Work collaboratively with technical leads, assurance teams and delivery managers to ensure consistent delivery quality Support continuous improvement of CAF delivery methodologies, templates and knowledge assets Maintain strong stakeholder relationships whilst operating ...

clients in understanding CAF objectives, principles, and outcomes Review policies, governance, and technical/operational controls against CAF requirements Assess cyber capabilities across: Risk management Protective security Monitoring & logging Incident management Supply chain security Operational resilience Produce high-quality outputs including: Assessment reports Risk findings Observations Improvement … Excellent report writing and communication skills Experience working within public sector, regulated, or enterprise environments Solid understanding of cyber security domains, including: Identity & Access Management Vulnerability Management Incident Response SIEM/Monitoring & Logging Resilience and business continuity Supply chain security Ability to manage multiple priorities and deliver ...

teams, supporting data protection risk assessments, advising on agreements and data sharing arrangements for partnership activities and funding programmes, and supporting personal data breach incident management involving data transfers. You will provide advice to a diverse range of colleagues, including members of the executive and senior management. Working … across the Group, they will play a key role in delivering a full information governance service for UKRI and ensuring effective governance, accountability, risk management and integrated assurance arrangements. They will represent information governance interests on UKRI and council groups and committees, and externally as required. Your Responsibilities Delivering ...

architect Principal who will lead on a range of information security, data protection, governance, risk and compliance activities including client assurance, policy compliance, vulnerability management, risk assessments and incident response. You will be responsible for designing and implementing security solutions in AI applications, while working closely with cross … against the relevant policies and standards. Operate as an SME in AWS security, providing expertise and analysis in the development of the Business Continuity Management Programme and Disaster Recovery Plan. Ensure product compliance with applicable security standards, group policies and industry best practices. Mentor and coach experienced professionals ...

system improvements, managing suppliers and translating technical information into clear business insights? If so, we'd love to hear from you! The HEO Systems Management role is responsible for supporting the delivery, optimisation and technical management of systems and services, with a focus on payment services, system integrations … like working at DVSA: Driver and Vehicle Standards Agency - Department for Transport Careers Job description The role holder will support the Senior Systems Management & Development Lead in maintaining and enhancing SAP-related interfaces (HR, finance and workforce systems), contributing to troubleshooting, change delivery and service performance. The role also ...

network hardware, software, and communication links. This individual will also analyse and resolve network hardware and software problems by participation in the client Service Management processes, ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA’s. Key Responsibilities Plan and execute … Manage network support cases to enable fast resolution that exceeds our customers’ expectations. Ensuring accurate recording of all cases using the Company’s ticket management tool and closing within agreed timeframes. Using the central document repository to ensure knowledge sharing across the team and enable best practice. Supporting ...

Head of IT My client who is a leading UK engineering and services group specialising in water management and infrastructure solutions are looking for a Head of IT , someone who is organised and has a good personality. Head of IT Permanent Monday – Friday 8am – 16:30 pm Gloucester … Description Manage and optimise IT service delivery by owning the MSP relationship, overseeing service levels, KPIs, incident management, vendor performance, and continuous improvement initiatives. Lead and develop the IT function through team management, coaching, performance improvement, and fostering a culture of accountability and excellence. Drive IT strategy ...

changes.Develop reference architectures where none exist, in collaboration with internal architecture teams.Document all architectural decisions and impact assessments in the agreed Knowledge Management System (e.g., Confluence, InSpi).Operational Support & Incident Management:Provide architectural guidance for root cause analysis and resolution of P1/P2 incidents.Support … SIAM operations from an architectural perspective.Continuous Improvement & Risk Management:Identify and document new risks during impact analysis and update the risk log accordingly.Drive architectural improvements and innovation across BAU services.Required Skills & Experience:Proven experience as an Enterprise Architect or similar role in hybrid environments.Expertise in cloud platforms (Azure Cloud ...

procurement experience within the public sector (PCR 2015, PA 2023). Proven leadership experience managing teams in a high-volume, dynamic environment. Effective stakeholder management and influencing skills at senior levels. Experience in high value works procurement, including facilities management, construction, design, and cost management Essential Skills … Experience with SIEM tools (ArcSight) including engineering/configuration Creation of use cases, analytics, and playbooks Cloud technology knowledge Incident management from detection to resolution Desirable: Technical/engineering/computing degree Leadership experience (Tier 2 acceptable) Defence experience Responsibilities: Support info security delivery: policies, standards, processes Monitor ...

take ownership of the bank’s application landscape, ensuring systems remain secure, stable, and aligned with business needs. A key focus will be the management and support of the Finastra Equation platform, including operational support, upgrades, and enhancements. Working in a smaller banking environment, the role combines technical leadership … vendor coordination, project delivery, and application support oversight. Key Responsibilities Core Banking Platform Direct oversight of the Finastra Equation core banking platform, including environment management, patching, and upgrades Ensure smooth operation of end-of-day (EOD) processing Provide fix-on-fail support and coordinate issue resolution Work closely with ...

generated alerts. Provide technical input into the handling of cyber and IT security incidents, supporting investigation, containment and recovery activities in line with agreed incident management processes. Assist with the diagnosis and resolution of service incidents relating to security tooling (e.g. SIEM, XDR, logging pipelines), escalating issues where … appropriate and contributing to root cause analysis. Assist in the delivery of approved changes to cyber security systems, tooling and configurations through formal change management processes, ensuring changes are implemented safely and documented. Contribute to routine service activities including system checks, access management, user support requests ...

Backend and database improvements AWS migration and infrastructure scaling Engineering standards and system reliability Strengthen core capabilities in: Backend engineering DevOps, monitoring, and observability Incident management and operational excellence Ensure the platform is fit for scale and future growth, not just short-term delivery Data & Performance Management … continuous improvement Address capability gaps through hiring, coaching, and where necessary, change of personnel Improve morale, engagement, and trust within the team Stakeholder Management Act as a key interface between engineering, product, and executive leadership Operate effectively in a business where priorities may shift and direction can change Translate ...

problems to correct resource Identify and escalate situations requiring urgent attention Track and route problems and requests and document resolutions Prepare activity reports Inform management of recurring problems Stay current with system information, changes and update Provide onsite support and be able to communicate verbally with customers Training Digital … that include IT support, cybersecurity, disaster recovery solutions, mailing and productivity solutions, and more. Our bespoke software solutions have produced Entrée Visitor and Contractor Management, which is directing the company into the exciting area of being a Software Solutions Provider. Add-ons to Entrée include incident management ...

working across servers, networking, and Microsoft cloud technologies to deliver timely, high-quality resolutions while maintaining excellent customer service standards. Key Responsibilities Technical Support & Incident Management Take ownership of escalated tickets, ensuring resolution within agreed SLAs Diagnose and resolve complex technical issues across infrastructure, desktops, and cloud services ...

Jenkins/Azure/DevOps/github Kubernetes production cluster administration DevOps automation, toil reduction Scripting Python, Groovy, BASH, PowerShell Cloud Security, Networking & APIs Incident Management & Troubleshooting ...

that include IT support, cybersecurity, disaster recovery solutions, mailing and productivity solutions, and more. Our bespoke software solutions have produced Entrée Visitor and Contractor Management, which is directing the company into the exciting area of being a Software Solutions Provider. Add-ons to Entrée include incident management ...

Cyber security and understanding of cyber security analysis, tools and software Experience of implementing, supporting and developing L2/3 network infrastructure Qualys Vulnerability Management Aruba Wifi L2/3 switching – Cisco Nexus Network Load balancing Penetration Testing (3rd Party) Incident management Data Security Proactive Appointments Limited ...

easily be picked up by colleagues during an absence. Admin 10% Follow appropriate departmental and company procedures and policies (i.e., change control, problem and incident management) Monitor performance through the scorecard Monthly meetings with on-site primary contact Reporting ticket management Essential: Previous AV support experience … concierge service Skilled AV Engineer possessing good interpersonal skills, and should be comfortable with Senior Management Must be smart and confident in their appearance. Should have proven abilities within the AV industry and/or corporate environment for over 5 years Excellent communication and customer service skills Enthusiastic ...

from the ground up. About the role: We are looking for a motivated and enthusiastic ICT Level 3 Apprentice to join our First Line Incident Management Team. This is an excellent opportunity for someone starting their career in IT and telecommunications, gaining hands on experience while working towards ...

security requirements and vulnerabilities, escalating unresolved vulnerabilities when appropriate Managing the effective coordination of all security‐related activities, including but not limited to queries, incident management, document reviews and testing Modelling Cyber security risks using established and novel frameworks Essential Experience In-depth knowledge of MoD Security policy … cyber security strategies in business and operational contexts Comprehensive knowledge of UK Defence deployed network architectures with an understanding of proactive security risk management Essential Qualifications We value difference and do not have a fixed idea when it comes to background or education; provided you can show the required ...

deliver scalable, user-friendly experiences. Support proof-of-concept projects for collaboration improvements. Understand federated authentication via Google Identity & Microsoft Entra ID. Apply change management practices and agile frameworks to implement account level changes, providing testing, documentation, and guidance to operations for global tenant-wide changes. Required qualifications, capabilities … federation OAuth 2.0 and secure authentication Experience in large-scale hybrid environments focused on security and performance. Familiarity with IT operations, change control, and incident management. Preferred qualifications, capabilities & skills Experience with modern frameworks (Node.js, React, Java, C#). Knowledge of cloud-native and serverless architecture. Monitoring skills (Azure ...

deliver scalable, user-friendly experiences. Support proof-of-concept projects for collaboration improvements. Understand federated authentication via Google Identity & Microsoft Entra ID. Apply change management practices and agile frameworks to implement account level changes, providing testing, documentation, and guidance to operations for global tenant-wide changes. Required qualifications, capabilities … federation OAuth 2.0 and secure authentication Experience in large-scale hybrid environments focused on security and performance. Familiarity with IT operations, change control, and incident management. Preferred qualifications, capabilities & skills Experience with modern frameworks (Node.js, React, Java, C#). Knowledge of cloud-native and serverless architecture. Monitoring skills (Azure ...