16 of 16 Incident Management Jobs in the South West

Service Management Lead +8 months + +Hybrid in Corsham +SC cleared role +Inside IR35 + 575 - 625 a day Skills: +SC clearance +ITSM +MOD We are seeking an experienced Service Management Lead (ITSM) to support a high-profile Ministry of Defence programme, delivering a new style … service model within a secure and complex environment. This is a key leadership role responsible for driving end-to-end IT service management, ensuring alignment with MoD standards, and embedding best practice across a multi-supplier ecosystem. Key Responsibilities Lead the design, implementation, and optimisation of ITSM processes (Incident ...

Programme Manager to ensure release readiness Identify, manage and mitigate risks and resolve issues regarding release quality and schedule and escalate as required Release incident management; coordinating defect impact analysis, identifying the affected client(s) and arranging maintenance releases as required Produce and update the sprint and release … effectiveness and productivity, looking for both major and minor improvement ideas Understand client release and deployment processes and identify improvement opportunities Evolve the release management processes to support our transition to a modular agile release process Deputise for the Development Programme Manager when required Who we are looking ...

great opportunity comes with clear progression opportunities and will require someone to come with both technical and GRC security experience. Key Responsibilities: Oversee security incident management and response Threat management Configure, implement and maintain security tools such as SIEM, XDR, EDR, vulnerability management Implement and maintain … security controls Conduct vendor risk assessments, support internal and external audits Governance, risk and compliance Skills & Experience: Proven experience in Cyber Security operations, threat management Strong knowledge of SIEM, XDR, EDR, vulnerability management, firewalls and network security Good understanding of risk management, vendor security assessments and compliance ...

cloud platforms Experience with virtualisation (VMware or Hyper-V) Understanding of security fundamentals (patching, endpoint protection, access control) Experience working within ITIL-style processes (incident, request, change management) Ability to communicate technical issues to non-technical users Nice to have’s Experience with Microsoft Azure, Defender, Entra … infrastructure including servers, storage, networking and cloud platforms Performing system health checks and reporting issues Carrying out approved configuration changes and maintenance Service Requests & Incident Management Acting as an escalation point for complex service desk tickets Troubleshooting and resolving technical issues Escalating recurring or design-level issues with ...

cloud platforms Experience with virtualisation (VMware or Hyper-V) Understanding of security fundamentals (patching, endpoint protection, access control) Experience working within ITIL-style processes (incident, request, change management) Ability to communicate technical issues to non-technical users Nice to have’s Experience with Microsoft Azure, Defender, Entra … infrastructure including servers, storage, networking and cloud platforms Performing system health checks and reporting issues Carrying out approved configuration changes and maintenance Service Requests & Incident Management Acting as an escalation point for complex service desk tickets Troubleshooting and resolving technical issues Escalating recurring or design-level issues with ...

eligible and willing to obtain SC clearance and will be based at Warminster working in a hybrid style. Key Responsibilities: Lead the problem management process, ensuring effective identification, analysis, and resolution of underlying causes of incidents. Conduct root cause analysis (RCA) for recurring or major incidents and coordinate corrective … support teams to identify trends and recurring issues impacting service performance. Develop and maintain known error databases (KEDB) and knowledge articles to support faster incident resolution. Coordinate problem investigations and ensure appropriate technical resources are engaged to resolve underlying issues. Monitor and report on problem management metrics, including ...

with internal teams and 3rd party vendors as appropriate as part of the supply/delivery/support chain Handle escalated service desk tickets, incident management and service requests as appropriate Contribute to and resolve escalated customer, supplier, and vendor issues Develop and demonstrate an understanding of customer … business needs Participate and assist in driving the knowledge management process Participate in IT-related projects Assist with the creation, distribution, and analysis of operational, business and financial reporting Contribute to the production of IT support documentation as part of the knowledge base Training Why choose our Azure Cloud ...

Recruitment Team to review. DUTIES Your duties as the IT Support Engineer/1st Line Technical Support Service Desk Analyst include: Incident Management: Act as the first point of contact for technical issues, triaging and resolving user problems Technical Troubleshooting: Diagnose and fix Windows 10/11, Microsoft … update and manage tickets through to resolution using PSA/RMM tools Customer Communication: Provide clear updates and maintain strong customer service throughout Escalation Management: Escalate complex issues with accurate and detailed notes System Monitoring : Respond to alerts and assist with routine maintenance tasks Documentation: Create and update knowledge ...

secure-by-design practices Boosting security awareness and culture Being the go-to security expert within the business You'll work independently, without line management duties, owning day-to-day information security operations. Our IT teams handle the tooling—your mission is governance, risk, compliance, and enabling secure delivery. … What You'll Be Doing Own and manage all information security incidents & organisational risks Maintain and evolve our Information Security Management System (ISMS) Lead policy creation, updates, and compliance tracking Drive continuous improvement of security practices and behaviours Ensure compliance with ISO 27001, Cyber Essentials Plus, UK GDPR ...

managed delivery model. You will work across structured and semi-structured data from key internal systems, including HR, care delivery, finance, estates, medication and incident management to build reusable data pipelines, semantic models and certified datasets. Your work will directly support operational teams, strategic planning and improved outcomes ...

Role Summary You will provide support to the Service Operations Manager and Senior Support Analyst in dealing with customer incidents and requests, maintaining asset management records, diagnosing software application issues and supporting the engineering and product teams with technical tasks, including verification of data generated by machine-learning processes … provide technical support. ● Carrying out technical troubleshooting of in-service devices via VPN using command line and GUI. ● Operate our ticketing system for incident management, request fulfillment, and customer communications including phone enquiries. ● Work to predefined procedures and respond to customers in line with company policy. ● Carry ...

week remote but requiring 3 days per week on-site. The ideal candidate will have strong experience in Google Cloud Platform (GCP), GCP API Management (Apigee) - Infrastructure, GCP Networking, GCP Cloud Armor, GCP Load Balancer, GCP Kubernetes Service (GKE), GCP Storage, HashiCorp Terraform, HashiCorp Vault, Harness, Containers and Backstage. … collaborative engineering workflows, Experience developing and administering Kubernetes clusters in production environments, Strong background in automation to eliminate toil, Solid understanding of incident management and issue resolution and Demonstrated passion for continuous learning and skill development. ...

questions. ·Support internal reviews to identify and enable opportunities for continuous improvement and reducing toil. Follow documented runbooks and procedures for high-priority incident management for potential UK critical workloads. #LI ...

questions. Support internal reviews to identify and enable opportunities for continuous improvement and reducing toil. Follow documented runbooks and procedures for high-priority incident management for potential. UK critical workloads, and identify areas for runbook improvement. Provide mentoring to junior engineers and supporting a culture of team skills ...

Chief Information Security Officer- Interim-CISO- Essential Experience • Strong track record as an Interim CISO providing specialist leadership within complex envrionemnts. • Extensive experience in incident management • Experience of managing complex site incidents. • Proven ability to take ownership and lead through critical situations. • Excellent Project management capability including ...

great opportunity comes with clear progression opportunities and will require someone to come with both technical and GRC security experience. Key Responsibilities: Oversee security incident management and response Threat manag click apply for full job details ...