1 to 25 of 29 Incident Management Jobs in the South West

Director, Incident & Problem ManagementWho We AreSolera is a global leader in data and software services, operating at scale across multiple regions, platforms, and products. Our Global IT organization underpins the reliability, availability, and performance of over 400+ products worldwide.The RoleWe are seeking a Director of Incident & Problem Management to lead our global NOC and Problem Management functions. This role is accountable for the end-to-end management of major incidents, operational stability, and root cause remediation across all regions and products.You will drive a step-change in operational maturity—moving from reactive incident handling ...

procedures and engage with users and stakeholders to understand their needs. You will need proven experience in the following: Application support and maintenance Configuration management and IT asset control Service availability, capacity and component management Change, incident and problem management ServiceNow Stakeholder engagement Continual service improvement … need to hold or be eligible to obtain SC clearance. Interested? Please apply below. Application Operations Engineer, Application Support Engineer, ServiceNow, Configuration Management, Incident Management, Problem Management, Change Management, Exeter, Devon, Hybrid, Contract ...

Design and implement the Minimum Standard GenBI Release Model , including: readiness criteria go-live approval model scaling guardrails Embed release controls into playbooks Service & Incident Management Define and operationalise a GenBI service model , including: incident management fault reporting ownership across the 'BI as a Service … impact on quality, speed and consistency Key Deliverables (2026) Minimum Standard GenBI Testing Framework (live and auditable) Minimum Standard GenBI Release Model (in operation) Incident & service management model (embedded) Standards integrated into playbooks and onboarding Defined and piloted approach to MCP/automated quality tooling Success Criteria ...

environment across regions. Ensuring service stability and continuous improvement is critical to delivering a reliable customer experience.The RoleWe are seeking a Manager of Problem Management to lead a team responsible for identifying root causes, driving permanent fixes, and reducing repeat incidents across our global platform.This is a hands … leadership role focused on team performance, execution discipline, and accountability. You will ensure your team delivers high-quality problem management outcomes, while embedding consistent standards and ways of working across the organization.What You’ll DoTeam Leadership & Performance ManagementLead, manage, and develop a team of problem management analystsSet clear ...

within a high-profile public sector environment. This is a strategic leadership role, ideal for someone with a strong background in cyber security operations, incident response, and SOC service delivery. Key Responsibilities Lead and manage an established Security Operations Centre (SOC) Develop and deliver the SOC strategy and operational … roadmap Oversee incident management and security monitoring capabilities Drive threat intelligence and cyber threat assessment activities Manage cyber security tools and operational technologies Build and maintain relationships with MSSPs, vendors, and technology partners Effectively plan and deploy resources to meet business objectives Essential Skills & Experience Proven experience ...

senior leadership position responsible for overseeing SOC operations, managing a team of 8+ cyber security professionals and driving the continuous improvement of security monitoring, incident response and threat detection capabilities. The successful candidate will work across security operations, threat intelligence, incident management, stakeholder engagement and supplier management. … intrusion detection activities. Use threat intelligence, including OSINT and commercial intelligence, to identify emerging threats. Define cyber security metrics, KPIs and performance targets. Produce management reports on incidents, trends, risks and operational performance. Lead post-incident reviews and drive continuous service improvement. Manage relationships with MSSPs, vendors ...

resolve application incidents, coordinating internal technology teams and third-party suppliers where required.Provide timely communication to business stakeholders and the Service Desk throughout the incident lifecycle.Support Major Incident Management activities by coordinating technical teams, suppliers and business communications to minimise business impact and restore service as quickly … documentation are completed.Triage and escalate complex issues to internal technology teams and third-party suppliers where appropriate, ensuring timely resolution and communication throughout the incident lifecycle.Monitor application health, integrations, interfaces, scheduled processing and reporting feeds, proactively identifying issues before they impact business operations.Investigate application, integration, reporting feed and performance ...

incidents.The successful candidate will be responsible for supporting supply chain security requirements and responding to incidents and industry notices, as well as the ongoing management of security risks. This includes promoting relevant policies, processes, and guidance to continuously develop and maintain the organisation’s required risk maturity.This … technical, physical, environmental and personnel security risks, advise/support relevant stakeholders around risk assessments and controlsAnalyse supplier related security incidents and support Security Incident Team as well manage relevant stakeholders.Support Procurement and Suppliers to flow down and manage Defstan 05-138 V4Support business lines and functions assess their ...

requests in line with agreed service levels. Monitor and manage incoming support requests through phone, email and Microsoft Teams. Record, update and maintain accurate incident and service-request tickets. Build, configure and deploy laptops and desktop computers using approved standard images. Support Microsoft Managed Desktop devices. Provide hardware break … support. Support Microsoft 365 and Office applications. Provide L1 support for applications and SharePoint. Carry out Active Directory group management, account unlocks and password resets. Support joiner, mover and leaver activities through Azure. Support Microsoft Teams administration, including Teams creation where required. Support Intune administration and managed-device environments. ...

managed services protecting UK defence networks at the organisation perimeter. About the Role The Boundary Managed Service Lead oversees the design, implementation and ongoing management of boundary security and managed services protecting defence organisations' network perimeters. You will manage boundary security operations, lead service delivery teams, ensure SLA compliance … critical defence network boundaries. This role requires deep expertise in boundary security technologies, managed service delivery and defence security protocols. Key Responsibilities Boundary Service Management & Delivery Oversee end-to-end boundary managed service delivery including design, implementation and operations Manage boundary security SLAs, ensuring 100% compliance with availability, performance ...

deliver secure technology solutions that support some of the UK's most important Defence organisations. We have an opportunity for a Cyber Security Incident Co-Ordinator to join our Security Advice and Incident Office (SAIO) based in Corsham , you'll play a vital role in protecting mission-critical … national/British citizen and have resided in the UK for 10 years and over. What you'll be doing As a Cyber Security Incident Co-ordinator, you'll take ownership of the end-to-end security incident lifecycle, ensuring incidents are investigated, managed and resolved effectively while ...

description Are you a Head of IT My client who is a leading UK engineering and services group specialising in water management and infrastructure solutions are looking for a Head of IT , someone who is organised and has a good personality. Head of IT Permanent Monday – Friday … Gloucester Head of IT Job Description Manage and optimise IT service delivery by owning the MSP relationship, overseeing service levels, KPIs, incident management, vendor performance, and continuous improvement initiatives. Lead and develop the IT function through team management, coaching, performance improvement, and fostering a culture of accountability ...

produce Continuous Deployment - Skilled in the automation of the deployment of the artefacts produced by the CI Orchestration - Deliver solutions to orchestrate the deployment, management scaling and networking of containers Workload Automation - Create solutions to automate the scheduling and scaling of application workloads Cloud Management - Skilled … design, deployment and management of Public or Private Cloud environments Configuration Management - Practice good configuration and source code control of all artefacts Human skills : Working in a multi-disciplined team DevOps engineers need to have great communication skills. Problem Solving - The DevOps engineer is often the first port ...

value for money and contractual compliance. Ensuring suppliers and solutions operate in accordance with appropriate security and governance standards . Taking responsibility for major incident management , coordinating technical teams and suppliers to minimise disruption to users. Supporting disaster recovery, resilience and business continuity planning across the technology estate. … Overseeing vulnerability management and supporting the wider organisation's approach to information and cyber security . Identifying opportunities to modernise technology, improve processes and enhance the overall user experience . Driving continual service improvement and ensuring technology delivers measurable value to the wider business. What We're Looking ...

Umbrella Location: Exeter Job Description Responsible for supporting, managing, and maintaining single applications or full application services suites. Key tasks include monitoring, batch process management, and user/security administration. May also involve end-user computing tasks like technical troubleshooting, hardware maintenance, and collaborating with Incident or Problem … multi-disciplinary team supporting Vortex and its users. Assist with testing, verification, and feedback on Vortex system functionality. General Skill Requirements Configuration Management: Maintain secure application configurations and accurate documentation. Service Availability and Capacity Management: Oversee components to meet business requirements and KPIs. Change Management: Implement authorized ...

your role will include the following:OwnershipAct as the technical and functional lead for the linux-based, SAP ECC6 environmentProvide SAP support activities including incident management, root cause analysis, and system improvementsProvide guidance across SAP modules such as FI/CO, MM, SD, PP, or other relevant areasEnsure … other business systemsProject Delivery & TransformationSupport ERP-related projects, including upgrades, enhancements, and system integrationsWork with stakeholders to translate business requirements into technical solutionsEnsure effective incident, problem, and change management processes are in placePromote knowledge sharing and maintain system documentation and support proceduresVendor & Stakeholder ManagementManage relationships with SAP partners ...

operations/end-user support position with ownership of day-to-day support, workplace infrastructure, asset handling and participation in local projects. Key Responsibilities Incident Management: Process and resolve IT service requests and incidents using ServiceNow. Office Support: Perform daily walkthroughs of office and meeting room areas, proactively … troubleshooting equipment and functionality. Technical Support: Act as the local IT contact for hardware/software troubleshooting, network issues, and mobile device management. Asset Management: Handle lifecycle replacements for laptops, desktops, tablets, and mobile phones, including inventory management for joiners and leavers. Project Participation: Assist in local ...

Continuous Deployment (CD) Infrastructure as Code (IaC) Containerisation with Docker Container Orchestration Cloud Computing Fundamentals Cloud Platforms (AWS, Microsoft Azure and Google Cloud) Configuration Management Monitoring and Logging Security Best Practices (DevSecOps) Networking Fundamentals Automation and Scripting Incident Management and Reliability Engineering Practical Experience You will work ...

month. As a Lead Infrastructure Specialist - Security you will: * Act as a recognised security subject matter expert, accountable for the design, implementation and management of cyber security controls and assessment functions. * Provide technical leadership across security engineering, cyber defence, security assurance and incident management activities. * Lead … technologies or disciplines, including PAM, ADFS, Firewalls, Entra, SIEM, EDR/XDR, CTEM, WAF/DDoS, PKI, SASE, IDS/IPS, security assurance frameworks, incident response or cryptographic systems. * Advanced experience assessing security controls, security posture and prioritising risk-based improvements. * Advanced skills in designing, engineering and managing secure ...

role, client allows full remote working Essential Experience: Demonstrate experience as a SOC Manag er, Effective in deploying resources In-depth knowledge of incident management processes Can deliver an effective security monitoring capability, threat intelligence and assessment Managing relationships (external vendors, managed security service providers, technology partners … quick start date Desirable: CISSP, CISM or equivalent professional cybersecurity certification Experience with Cloud Security (AWS, Azure) ITIL Foundation ( or equivalent) service management qualification What you will gain: Amazing rate for great affordability Remote working that you can spend less time travelling and enjoy some time at home Central ...

automate, publish and communicate deployment patterns for migration Support engineering teams in optimizing the migration path Escalation point for engineering teams in troubleshooting and incident management Driving the adoption of automation in the platform, using common methods with other platforms Documentation of deployed systems, scripts and other working … Professional, AWS Speciality domains (Security, Advanced Networking) A scaled agile framework certification, such as SAFe or Scrum@Scale Managing stakeholders, including users and management Mentoring junior engineers and nurturing their passion for engineering Security Clearance is required for this vacancy. If you are not currently Security Cleared, you will ...

Design, build and maintain CI/CD pipelines using GitLab Develop and manage Infrastructure as Code using Terraform Support and enhance Puppet-based configuration management Administer and optimise Linux environments, primarily CentOS/RHEL Improve automation across infrastructure and operational processes Implement and support monitoring, alerting and observability solutions … Work closely with engineering teams to deliver reliable and secure platforms Support incident management, troubleshooting and root cause analysis Contribute to security, governance and compliance initiatives Drive continuous improvement across infrastructure and DevOps practices Essential Skills & Experience Strong commercial experience with Puppet Strong hands-on experience with Terraform ...

Design, build and maintain CI/CD pipelines using GitLab Develop and manage Infrastructure as Code using Terraform Support and enhance Puppet-based configuration management Administer and optimise Linux environments, primarily CentOS/RHEL Improve automation across infrastructure and operational processes Implement and support monitoring, alerting and observability solutions … Work closely with engineering teams to deliver reliable and secure platforms Support incident management, troubleshooting and root cause analysis Contribute to security, governance and compliance initiatives Drive continuous improvement across infrastructure and DevOps practices Essential Skills & Experience Strong commercial experience with Puppet Strong hands-on experience with Terraform ...

permissioning, networking, and infrastructure provisioning. Manage the full infrastructure lifecycle for some of Sierra's most critical customers: initial deployment, ongoing upgrades, scaling, and incident support. Develop and maintain deployment runbooks, upgrade procedures, and automation tooling to make operations repeatable and reliable. Partner with engineering teams to ensure Sierra … VPCs, IAM, DNS, load balancing). Track record of managing deployments in customer-owned cloud environments, including navigating security reviews, compliance requirements, and change management processes. Ability to navigate ambiguity with enterprise stakeholders - from platform engineers to CISOs - and turn infrastructure conversations into actionable deployment plans. Strong operational instincts ...

acting as a true business partner on key projects and initiatives The Data Protection Manager role will include - Governance and Compliance- Data Breaches and Incident Management- Data Subject Rights and Complaints- Risk Management- On-going training and process improvement plans- External ICO and Regulatory engagement ...