21 of 21 Incident Management Jobs in the South West

Secure Operations delivery team. Design, implement, and continuously improve service support and delivery processes aligned with ITIL best practices. Take full ownership of Incident, Request, Change, and Escalation processes, including chairing the Change Advisory Board (CAB). Manage the IT Secure Operations run budget and define requirements for tools … platforms. Drive Problem Management through trend analysis and prevention to maintain high service standards. Design and create detailed KPI reporting to support and advise the Senior Leadership Team. Support the technical development and delivery of internal secure working environments and handle service transitions. Key Skills: ITIL v4, Microsoft Environments ...

career development. Key accountabilities of the role Support of a range of critical applications running on a common platform. Monitoring of queues in incident management systems. Initial issue determination and some remediation actions. Contribution to the development and deployment of enhancements and patches. Key skills and experience Logical … thinking with methodical actions. Excellent written and verbal communication skills, proficiency with Microsoft Office applications (Word, Powerpoint, Excel, Teams, Sharepoint, OneDrive, experience of incident, problem and change processes and systems, experience of support of production IT services Remedy incident management system, Sharepoint on premises configuration and support ...

standards, SLAs and monitoring processes. Operational Excellence Ensure service delivery meets agreed service levels and take ownership of service improvement initiatives. Lead on Problem Management, analysing trends and coordinating resolution teams. Produce detailed KPI reports for senior leadership. Support the design and improvement of the service catalogue and automation … initiatives. Incident, Change & Request Management Own Incident, Request, Change and Escalation processes, ensuring timely and accurate reporting. Lead major incident management, including coordination and communications. Chair the Change Advisory Board (CAB) when required. Service Transition & Capacity Planning Manage service transition for all new services, ensuring ...

Manager on a 6 month contract. The Service Delivery Manager will have worked in a Senior of Lead capacity with a strong background in Incident and Change Management. The Service Delivery Manager will ensure the production of Monthly Service Review packs, ad-hoc Incident and Major Incident Reports and relevant Management Information reports as required on a day to day basis to support customer expectations. This is a hybrid based role with the need to be in the office in Kent 2 days per week. Key Responsibilities for the Service Delivery Manager Support the Technology ...

Programme Manager to ensure release readiness Identify, manage and mitigate risks and resolve issues regarding release quality and schedule and escalate as required Release incident management; coordinating defect impact analysis, identifying the affected client(s) and arranging maintenance releases as required Produce and update the sprint and release … effectiveness and productivity, looking for both major and minor improvement ideas Understand client release and deployment processes and identify improvement opportunities Evolve the release management processes to support our transition to a modular agile release process Deputise for the Development Programme Manager when required Who we are looking ...

Programme Manager to ensure release readiness Identify, manage and mitigate risks and resolve issues regarding release quality and schedule and escalate as required Release incident management; coordinating defect impact analysis, identifying the affected client(s) and arranging maintenance releases as required Produce and update the sprint and release … effectiveness and productivity, looking for both major and minor improvement ideas Understand client release and deployment processes and identify improvement opportunities Evolve the release management processes to support our transition to a modular agile release process Deputise for the Development Programme Manager when required Who we are looking ...

Desktop Support Engineer – Bournemouth Must have: O365, Active Directory, SCCM, Nice to have: Intune, McAfee, Citrix, Zscaler, Tenable, CrowdStrike, Fuze, Zoom, Asset Management System, JIRA, Service Now, Adobe products. As a Desktop Support Engineer, you will be based full-time in our office in Bournemouth, providing colleagues with hardware … timely and efficient resolution of incidents and service requests and supporting the PMO as a technical project resource. In addition, you will undertake lifecycle management on End User Computing devices, including receiving, configuring and provisioning, software installation (unpackaged apps), recovery, disposal, maintaining the CMDB and low-level comms room ...

Desktop Support Engineer – Bournemouth Must have: O365, Active Directory, SCCM, Nice to have: Intune, McAfee, Citrix, Zscaler, Tenable, CrowdStrike, Fuze, Zoom, Asset Management System, JIRA, Service Now, Adobe products. As a Desktop Support Engineer, you will be based full-time in our office in Bournemouth, providing colleagues with hardware … timely and efficient resolution of incidents and service requests and supporting the PMO as a technical project resource. In addition, you will undertake lifecycle management on End User Computing devices, including receiving, configuring and provisioning, software installation (unpackaged apps), recovery, disposal, maintaining the CMDB and low-level comms room ...

InfoSec area, and establishing improvements in the response process and standardisation. KEY ACCOUNTABILITIES AND RESPOND Establish a clear security charter for the management of security and a long-term strategy. Drive organisational change and develop a culture of security. Drive the security operations pillars of excellence, competence, reliability … internal ISO auditor programme including audit schedules, audit reviews and recommendation resolution Evolve the existing security strategy in collaboration with the Digital Services Management Team. Keeping up to date with current security best practice. Identify, draft and maintain security policies, guidelines, procedures, processes, baselines and documentation based on known ...

Programme Manager to ensure release readiness Identify, manage and mitigate risks and resolve issues regarding release quality and schedule and escalate as required Release incident management; coordinating defect impact analysis, identifying the affected client(s) and arranging maintenance releases as required Produce and update the sprint and release … effectiveness and productivity, looking for both major and minor improvement ideas Understand client release and deployment processes and identify improvement opportunities Evolve the release management processes to support our transition to a modular agile release process Deputise for the Development Programme Manager when required Who we are looking ...

Programme Manager to ensure release readiness Identify, manage and mitigate risks and resolve issues regarding release quality and schedule and escalate as required Release incident management; coordinating defect impact analysis, identifying the affected client(s) and arranging maintenance releases as required Produce and update the sprint and release … effectiveness and productivity, looking for both major and minor improvement ideas Understand client release and deployment processes and identify improvement opportunities Evolve the release management processes to support our transition to a modular agile release process Deputise for the Development Programme Manager when required Who we are looking ...

youll diagnose and resolve a wide range of incidents, build and configure hardware and software, and apply ITIL best practices to ensure effective problem management and minimal business disruption. Working closely with 3rd Line teams, youll drive continual service improvement, maintain accurate technical documentation, and play a crucial role … complex IT incidents, applying advanced troubleshooting across hardware, software, and network environments to resolve issues beyond 1st line capability, in line with ITIL incident management principles. Perform comprehensive diagnostics using specialist tools and methodologies, ensuring thorough root cause analysis and effective resolution in alignment with ITIL problem management ...

systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards. Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst … develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained in line with best practices. Technical Project Management: Oversee the planning, execution, and delivery of technical projects. Work closely with the Technical Project Manager to ensure projects are completed on time, within scope ...

chat. You will be responsible for diagnosing, triaging, and resolving a wide range of hardware and software issues. This role involves user onboarding, asset management, event and infrastructure support - ensuring our workforce remains productive and connected. Key Responsibilities Technical Support & Incident Management Global Support: Provide front-line … support to global customers via calls and chat, adhering to Service Management principles. Triage & Resolution: Diagnose, assess, and triage incidents. Identify problems in computer systems and provide technical solutions with a goal of 90% First Call Resolution. Troubleshooting: Expertly troubleshoot OS issues (BSOD, App Crashing, Performance tuning), VPN connectivity ...

Principal Cyber Risk Management & Assurance Advisor Clearance Level: SC Location: UK (Flexible/Remote options) Salary: Competitive + Benefits A growing UK digital and cybersecurity organisation is seeking a Principal Cyber Risk Management & Assurance Advisor to join their senior team. This is a high-impact role providing expert … cyber risk management, assurance, and architectural guidance across major applications and digital services. Key Responsibilities Lead cyber and information security risk management and assurance across digital services during alpha, beta, and early live phases. Conduct critical security assessments and IT Health Checks, ensuring SaaS tools comply with NCSC ...

Working at the customer site with a team of up to 10 engineers, the Service Manager will be responsible for the day-to-day management of the service. The Service Manager will be the primary on-site representative working with customer teams and other suppliers to oversee the delivery … improvement. Responsibilities: Manage a team of up to 10 engineers to support the cross-domain system. Ensure timely response to incidents and oversee the incident management process. Ensure appropriate investigation into ongoing problems and agree suitable mitigation actions. Liaise with customer and other supplier stakeholders to manage ...

secure-by-design practices Boosting security awareness and culture Being the go-to security expert within the business You'll work independently, without line management duties, owning day-to-day information security operations. Our IT teams handle the tooling—your mission is governance, risk, compliance, and enabling secure delivery. … What You'll Be Doing Own and manage all information security incidents & organisational risks Maintain and evolve our Information Security Management System (ISMS) Lead policy creation, updates, and compliance tracking Drive continuous improvement of security practices and behaviours Ensure compliance with ISO 27001, Cyber Essentials Plus, UK GDPR ...

Ensure platform resilience, performance, availability and cost optimisation Embed security and compliance best practices into platform design (IAM, networking, policies) Troubleshoot platform issues, support incident resolution and drive root cause analysis Contribute to platform documentation, standards and continuous improvement initiatives Essential Skills & Experience: Strong hands-on experience … services, particularly EKS, EC2, VPC, IAM, RDS, S3, CloudWatch Proven commercial experience with Kubernetes in production environments Strong Terraform experience (module design, state management, best practices) Experience working with containerisation (Docker) CI/CD tooling experience (e.g. GitHub Actions, GitLab CI, Jenkins, ArgoCD) Solid Linux fundamentals and scripting experience ...

developing talent from the ground up. Overview: We are looking for a motivated and enthusiastic ICT Level 3 Apprentice to join our First Line Incident Management Team. This is an excellent opportunity for someone starting their career in IT and telecommunications, gaining hands on experience while working towards ...

questions. ·Support internal reviews to identify and enable opportunities for continuous improvement and reducing toil. Follow documented runbooks and procedures for high-priority incident management for potential UK critical workloads. #LI ...

questions. Support internal reviews to identify and enable opportunities for continuous improvement and reducing toil. Follow documented runbooks and procedures for high-priority incident management for potential. UK critical workloads, and identify areas for runbook improvement. Provide mentoring to junior engineers and supporting a culture of team skills ...