1 to 25 of 50 Incident Management Jobs in the South West

Desk Team Leader (24x7) is a varied, challenging and exciting role. The role is responsible for ensuring the day-to-day Service Desk and Incident Management process activities are delivered to meet the needs of the business. It will involve working closely with both internal and external stakeholders … Technology (CST) division and reporting to the Service Delivery Manager – Service Desk, the successful candidate will be responsible for delivering IT Service Desk and Incident Management to NEC and our customers. The role will have direct line management responsibility as well as functional management responsibility ...

Desk Team Leader (24x7) is a varied, challenging and exciting role. The role is responsible for ensuring the day-to-day Service Desk and Incident Management process activities are delivered to meet the needs of the business. It will involve working closely with both internal and external stakeholders … Technology (CST) division and reporting to the Service Delivery Manager – Service Desk, the successful candidate will be responsible for delivering IT Service Desk and Incident Management to NEC and our customers. The role will have direct line management responsibility as well as functional management responsibility ...

About The Role Team – IT Service Management Working Pattern - Hybrid – 2 days per week in the Vitality Bournemouth Office. Full time, 35 hours per week. We are happy to discuss flexible working! Top 3 skills needed for this role: Incident Management – Major incident handling, root cause … Applications, infrastructure, monitoring tools, quick tech adoption Communication – Clear, timely updates to technical and non-technical stakeholders What this role is all about: The Incident Manager oversees the end-to-end management of Technology and Business impacting incidents, including IT outages (applications, infrastructure, networks) and business issues (supplier ...

Item (CI) or IT asset, including hardware, software, documentation, and their relationships. This also involves defining CI attributes, nomenclature, and baselines. Managing the Configuration Management System (CMS) and CMDB:?Planning and managing the population of the CMS/CMDB, which includes discovery, integrations, and other data import methods. This … verify accuracy and completeness. Ensuring any corrective actions are carried out. Integration with Other Processes:?Collaborating closely with other ITIL process managers, especially Change Management, Incident Management, and Problem Management. They provide the necessary configuration data for impact assessments, faster problem resolution, and controlled changes. Resource ...

services provider that has been delivering technology solutions and support since 1969.The company specializes in managed IT services, secure cloud solutions, IT asset management, and project-based consultancy. Headquartered in Scotland, Dacoll serves a diverse range of sectors, including retail, commercial, public sector, and public safety, with a comprehensive … portfolio of services that focus on operational excellence and security. Role Overview: The Service Delivery Manager is responsible for the successful delivery and management of services provided to Dacoll Group customers. The SDM will plan, organise and control all service delivery activities contractually committed to their assigned customers. This ...

services provider that has been delivering technology solutions and support since 1969.The company specializes in managed IT services, secure cloud solutions, IT asset management, and project-based consultancy. Headquartered in Scotland, Dacoll serves a diverse range of sectors, including retail, commercial, public sector, and public safety, with a comprehensive … portfolio of services that focus on operational excellence and security. Role Overview: The Service Delivery Manager is responsible for the successful delivery and management of services provided to Dacoll Group customers. The SDM will plan, organise and control all service delivery activities contractually committed to their assigned customers. This ...

services provider that has been delivering technology solutions and support since 1969.The company specializes in managed IT services, secure cloud solutions, IT asset management, and project-based consultancy. Headquartered in Scotland, Dacoll serves a diverse range of sectors, including retail, commercial, public sector, and public safety, with a comprehensive … portfolio of services that focus on operational excellence and security. Role Overview: The Service Delivery Manager is responsible for the successful delivery and management of services provided to Dacoll Group customers. The SDM will plan, organise and control all service delivery activities contractually committed to their assigned customers. This ...

services provider that has been delivering technology solutions and support since 1969.The company specializes in managed IT services, secure cloud solutions, IT asset management, and project-based consultancy. Headquartered in Scotland, Dacoll serves a diverse range of sectors, including retail, commercial, public sector, and public safety, with a comprehensive … portfolio of services that focus on operational excellence and security. Role Overview: The Service Delivery Manager is responsible for the successful delivery and management of services provided to Dacoll Group customers. The SDM will plan, organise and control all service delivery activities contractually committed to their assigned customers. This ...

within a small and highly supportive team, where you will be involved in all aspects of information and cyber security, spanning governance, risk, assurance, incident response, supplier oversight, culture and strategic change. You will employed on a remote contract with occasional travel to their HQ in London. Unfortunately … this new role, you will lead in delivering and refining the organisation's information security, providing day-to-day leadership in security governance, policy management, assurance reporting and internal incident coordination. Specifically you will: Ensure compliance with frameworks (NIST) and achieve Cyber Essentials accreditation. Oversee policies, risk management ...

within a small and highly supportive team, where you will be involved in all aspects of information and cyber security, spanning governance, risk, assurance, incident response, supplier oversight, culture and strategic change. You will employed on a remote contract with occasional travel to their HQ in London. Unfortunately … this new role, you will lead in delivering and refining the organisation's information security, providing day-to-day leadership in security governance, policy management, assurance reporting and internal incident coordination. Specifically you will: Ensure compliance with frameworks (NIST) and achieve Cyber Essentials accreditation. Oversee policies, risk management ...

within a small and highly supportive team, where you will be involved in all aspects of information and cyber security, spanning governance, risk, assurance, incident response, supplier oversight, culture and strategic change. You will employed on a remote contract with occasional travel to their HQ in London. Unfortunately … this new role, you will lead in delivering and refining the organisation's information security, providing day-to-day leadership in security governance, policy management, assurance reporting and internal incident coordination. Specifically you will: Ensure compliance with frameworks (NIST) and achieve Cyber Essentials accreditation. Oversee policies, risk management ...

within a small and highly supportive team, where you will be involved in all aspects of information and cyber security, spanning governance, risk, assurance, incident response, supplier oversight, culture and strategic change. You will employed on a remote contract with occasional travel to their HQ in London. Unfortunately … this new role, you will lead in delivering and refining the organisation's information security, providing day-to-day leadership in security governance, policy management, assurance reporting and internal incident coordination. Specifically you will: Ensure compliance with frameworks (NIST) and achieve Cyber Essentials accreditation. Oversee policies, risk management ...

within a small and highly supportive team, where you will be involved in all aspects of information and cyber security, spanning governance, risk, assurance, incident response, supplier oversight, culture and strategic change. You will employed on a remote contract with occasional travel to their HQ in London. Unfortunately … this new role, you will lead in delivering and refining the organisation's information security, providing day-to-day leadership in security governance, policy management, assurance reporting and internal incident coordination. Specifically you will: Ensure compliance with frameworks (NIST) and achieve Cyber Essentials accreditation. Oversee policies, risk management ...

security tools and platforms (e.g. SIEM/XDR, endpoint protection, gateways), ensuring optimal utilisation and effectiveness. Drive the development of threat hunting and vulnerability management practices, ensuring proactive identification and mitigation of risks across systems and infrastructure. Track emerging threats and recommend updates to policies, standards, and procedures. Oversee … daily security operations, including monitoring, vulnerability management, and incident response. Lead and mature the regional incident response function, coordinating with global teams on high-severity events and driving continuous improvement. Manage regional security governance, including policy reviews, ITSM processes, KPIs, and reporting. Act as the primary contact ...

pipelines using Azure DevOps, Azure Pipelines, and GitHub Actions; establish standards and patterns for the organization. Containerization and Orchestration: Lead the adoption and management of containerization using Docker and modern container deployment strategies, establishing container best practices and governance. Monitoring, Logging & Observability: Architect and oversee monitoring and logging solutions … establish and enforce security best practices across cloud resources, including Azure RBAC, network security, Web Application Firewalls (e.g. Azure WAF, Cloudflare), Key Vault management, and vulnerability scanning to ensure regulatory compliance. Stakeholder Collaboration: Work with development, operations, product, and security leadership to identify opportunities for automation, performance optimization, cost ...

pipelines using Azure DevOps, Azure Pipelines, and GitHub Actions; establish standards and patterns for the organization. Containerization and Orchestration: Lead the adoption and management of containerization using Docker and modern container deployment strategies, establishing container best practices and governance. Monitoring, Logging & Observability: Architect and oversee monitoring and logging solutions … establish and enforce security best practices across cloud resources, including Azure RBAC, network security, Web Application Firewalls (e.g. Azure WAF, Cloudflare), Key Vault management, and vulnerability scanning to ensure regulatory compliance. Stakeholder Collaboration: Work with development, operations, product, and security leadership to identify opportunities for automation, performance optimization, cost ...

great opportunity comes with clear progression opportunities and will require someone to come with both technical and GRC security experience. Key Responsibilities: Oversee security incident management and response Threat management Configure, implement and maintain security tools such as SIEM, XDR, EDR, vulnerability management Implement and maintain … security controls Conduct vendor risk assessments, support internal and external audits Governance, risk and compliance Skills & Experience: Proven experience in Cyber Security operations, threat management Strong knowledge of SIEM, XDR, EDR, vulnerability management, firewalls and network security Good understanding of risk management, vendor security assessments and compliance ...

documentation and best practices. This role is not only focused on deep technical resolution but also on driving operational maturity through knowledge sharing and incident leadership. You'll serve as a key escalation point within the Advanced Support Team (AST), managing high-impact incidents while also acting … support staff. Your Impact in Action: • Expert Resolver: Address the highest complexity issues with a deep focus on root cause and long-term remediation. • Incident Commander: Guide the response and resolution of high-priority incidents. • Client Advisor: Serve as a technical contact for key client escalations when assigned. What ...

documentation and best practices. This role is not only focused on deep technical resolution but also on driving operational maturity through knowledge sharing and incident leadership. You'll serve as a key escalation point within the Advanced Support Team (AST), managing high-impact incidents while also acting … support staff. Your Impact in Action: • Expert Resolver: Address the highest complexity issues with a deep focus on root cause and long-term remediation. • Incident Commander: Guide the response and resolution of high-priority incidents. • Client Advisor: Serve as a technical contact for key client escalations when assigned. What ...

documentation and best practices. This role is not only focused on deep technical resolution but also on driving operational maturity through knowledge sharing and incident leadership. You'll serve as a key escalation point within the Advanced Support Team (AST), managing high-impact incidents while also acting … support staff. Your Impact in Action: • Expert Resolver: Address the highest complexity issues with a deep focus on root cause and long-term remediation. • Incident Commander: Guide the response and resolution of high-priority incidents. • Client Advisor: Serve as a technical contact for key client escalations when assigned. What ...

documentation and best practices. This role is not only focused on deep technical resolution but also on driving operational maturity through knowledge sharing and incident leadership. You'll serve as a key escalation point within the Advanced Support Team (AST), managing high-impact incidents while also acting … support staff. Your Impact in Action: • Expert Resolver: Address the highest complexity issues with a deep focus on root cause and long-term remediation. • Incident Commander: Guide the response and resolution of high-priority incidents. • Client Advisor: Serve as a technical contact for key client escalations when assigned. What ...

documentation and best practices. This role is not only focused on deep technical resolution but also on driving operational maturity through knowledge sharing and incident leadership. You'll serve as a key escalation point within the Advanced Support Team (AST), managing high-impact incidents while also acting … support staff. Your Impact in Action: • Expert Resolver: Address the highest complexity issues with a deep focus on root cause and long-term remediation. • Incident Commander: Guide the response and resolution of high-priority incidents. • Client Advisor: Serve as a technical contact for key client escalations when assigned. What ...

systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards. Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst … develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained in line with best practices. Technical Project Management: Oversee the planning, execution, and delivery of technical projects. Work closely with the Technical Project Manager to ensure projects are completed on time, within scope ...

Clearance - Gloucestershire Based or ability to travel to Gloucestershire.- Experience as in a Site Reliability Engineering role SITE RELIABILITY ENGINEER ESSENTIAL SKILLS- Reliability, incident response/incident management experience - Experience with Monitoring and Observability tools such as Prometheus, Grafana and OpenSearch- Automation tools (Go, Bash)- Experience with ...

edge services. Oversee capacity modeling, scale testing, and multi-region readiness. Establish and meet SLOs/SLAs and KPIs; ensure on-call health, incident readiness/response, and rigorous post-incident improvements. Champion automation-first operations: CI/CD, test frameworks, canary/blue-green releases, and infrastructure … guide architectural decisions. Hands-on fluency with automation-first operations and DevOps at scale: CI/CD, automated testing, rollout/rollback, config management, and IaC (e.g., Terraform). Proficiency with one or more: Java, Go, Python, C++, or Rust; strong preference for Java for control-plane/services. ...