25 of 25 Incident Management Jobs in the South West

client is seeking a Change Manager/Analyst who is responsible for the governance, administration, assurance, maintenance and continual improvement of the enterprise Change Management practice. The role will support the Change Management strategy, ensuring that changes are assessed appropriately, risks are identified and mitigated, governance standards … adhered to, and service disruption resulting from change activity is minimised. Responsibilities Change Management Governance Support the enterprise Change Management strategy and roadmap alongside the Head of Change and Configuration Management. Implement and support the Change Management practice across the organisation. Maintain and continuously improve Change Management ...

resilient, future-proof, secure, and cost-effective for 24/7 clinical operations. - Critical Risk and Resilience: Extensive experience in leading and governing Critical Incident Management (CIM) processes and possessing a strong understanding of digital risk management and governance frameworks. - Service Transformation and Benefits Realisation: Demonstrated track … record of leading service-led change, particularly in driving IT Service Management maturity and linking continuous service improvement outcomes (e.g., increased efficiency, improved user experience) to strategic objectives. - Financial and Commercial Acumen: Proven ability to manage significant Digital Budgets (Revenue and Capital), develop compelling business cases for infrastructure investment ...

week onsite, with support for additional days as needed during major incidents. Position Overview As the Vulnerability Manager, you will lead the organisations vulnerability management and cyber risk reduction activities across NSOIT(D) products and services. Youll own the vulnerability management framework, coordinate discovery and remediation efforts … provide vital incident support for significant cyber security events. Your expertise will help strengthen cybersecurity postures within a demanding MOD environment, ensuring compliance and high standards of security. Key Responsibilities Vulnerability Management & Cyber Risk Reduction: Take ownership of the vulnerability management framework, policies, and standards. Coordinate discovery ...

organisations to investigate and resolve technical issues. Develop and maintain standard operating procedures (SOPs), installation guides, knowledge-base articles and CMDB records. Contribute to incident management, service improvement and operational support processes. Essential Skills & Experience Experience providing 3rd/4th line infrastructure and application support in secure … infrastructure. Experience supporting Windows Server, Active Directory, Exchange and enterprise applications. Experience installing, configuring and maintaining infrastructure and applications across complex environments. Strong troubleshooting, incident management and system recovery skills. Ability to produce technical documentation and work effectively with military users and technical stakeholders. Desirable Experience Experience supporting ...

Support the implementation, deployment and ongoing operation of Cisco Cloud Collaboration technologies . Provide technical support across Voice, Video and WebEx platforms. Participate in Incident Management, Problem Management and Change Management activities. Design and document technical solutions, project specifications and infrastructure requirements. Develop and drive proofs … Video and WebEx architectures/topologies . Experience with infrastructure implementation, deployment, troubleshooting and maintenance. Strong analytical and problem-solving skills. Experience working within Incident, Problem and Change Management processes. Desirable Skills and Experience Experience with Microsoft Teams . Knowledge of Microsoft Exchange, Active Directory and Outlook integrations. ...

Vulnerability Manager months + +hybrid Corsham +DV cleared role +Inside IR35 + 550 - 600 a day We are seeking an experienced Vulnerability Management Lead to drive enterprise vulnerability management and cyber risk reduction within a secure MOD/Defence environment. The successful candidate will have a strong background … vulnerability management leadership, with hands-on exposure to tools such as Tanium or Elastic, a thorough understanding of CVSS and remediation governance, and experience supporting major cyber security incidents. You will take ownership of vulnerability management frameworks, coordinate remediation activities, monitor compliance and produce board-level reporting ...

technical delivery, landscape operations, and SAP HANA administration. In this role, you will be responsible for the end-to-end operational readiness, monitoring, change management, and security of our multi-tier SAP landscape across Development, Quality Assurance, and Production environments. You will work closely with cross-functional technical teams … system refreshes, kernel upgrade planning, and Pre/post-refresh activities. Administer, monitor, and optimize the SAP HANA database landscape. Execute end-to-end Incident Management, Problem Management, and Service Request fulfillment. Resolve complex system runtime errors, dump analysis, database lock contentions, and process SAP OSS notes ...

responsibilities will include: Managing the performance, resilience and lifecycle of cloud services, infrastructure, devices and applications. Administering Microsoft 365, Entra ID, identity and access management, endpoint security and corporate SaaS applications. Maintaining corporate networks, including firewalls, switches, wireless, VPN, DNS and DHCP. Implementing configuration changes, integrations and automation … improve efficiency and consistency. Monitoring service health, capacity, performance and security, proactively addressing risks and vulnerabilities. Leading complex incident resolution, root-cause analysis and security investigations. Coordinating patching, upgrades, backups, recovery testing and business continuity arrangements. Maintaining technical documentation, operational procedures, asset records and IT service-management standards. ...

including daily administration, system refreshes, kernel upgrade planning and pre/post-refresh activities Administering, monitoring and optimising the SAP HANA database landscape Handling incident management, problem management and service request fulfilment from start to finish Resolving complex system runtime errors, dump analysis and database lock contentions … processing SAP OSS notes and standard system modifications Discussing and aligning technical activities with your counterparts Transport and Change Management Overseeing the SAP Transport Management System (TMS/ChaRM), managing transport imports and analysing technical issues to maintain operational stability Implementing technical system changes, and planning Support Packages ...

including daily administration, system refreshes, kernel upgrade planning and pre/post-refresh activities Administering, monitoring and optimising the SAP HANA database landscape Handling incident management, problem management and service request fulfilment from start to finish Resolving complex system runtime errors, dump analysis and database lock contentions … processing SAP OSS notes and standard system modifications Discussing and aligning technical activities with your counterparts Transport and Change Management Overseeing the SAP Transport Management System (TMS/ChaRM), managing transport imports and analysing technical issues to maintain operational stability Implementing technical system changes, and planning Support Packages ...

initial 11-month contract. As the SAP Basis Specialist you will be responsible for the end-to-end operational readiness, monitoring, change management, and security of our multi-tier SAP landscape across Development, Quality Assurance, and Production environments. Role: SAP Basis Specialist Pay: £45 per hour Via Umbrella Location … system refreshes, kernel upgrade planning, and Pre/post-refresh activities. Administer, monitor, and optimize the SAP HANA database landscape. Execute end-to-end Incident Management, Problem Management, and Service Request fulfillment. Resolve complex system runtime errors, dump analysis, database lock contentions, and process SAP OSS notes ...

compute clusters, networking, storage and backend services , ensuring platform stability, resilience and continuous improvement. This role combines technical leadership with hands-on infrastructure management, leading a team of three engineers while working closely with technical specialists and senior stakeholders. We are particularly interested in candidates from commercial, engineering, technology … address single points of failure. Lead and develop a technical team of three, providing technical direction and operational oversight. Manage infrastructure upgrades, maintenance, incident response and continuous improvement initiatives. Establish operational standards, documentation and ITIL-aligned processes. Develop technical roadmaps, introducing automation, monitoring and DevOps practices where appropriate. Manage ...

Housing, Communities and Local Government, UEFA, International Olympic Committee, and Mercedes-Benz. Our services span the full digital delivery lifecycle, including architecture, engineering, delivery management, user-centred design, business analysis, data, DevOps, and AI. We operate as a collaborative and inclusive organisation that empowers our people to take ownership … tools. Develop, maintain and optimise CI/CD pipelines using tools such as GitLab CI, Jenkins, GitHub Actions or Cloud Build. Automate deployment, configuration management and operational processes using scripting languages such as Python, Bash or PowerShell. Manage GCP services, including Google Kubernetes Engine (GKE), Compute Engine, Cloud Storage ...

Server and other legacy databases. You'll be responsible for ensuring database platforms remain secure, resilient and high-performing through proactive monitoring, incident management, backup and recovery activities, upgrades and platform maintenance. Key Responsibilities Administration and support of enterprise database platforms, primarily Oracle. Database monitoring, performance optimisation … capacity management. Backup, recovery and disaster recovery management using RMAN. Incident investigation and resolution across production environments. Database patching, upgrades and infrastructure changes. Supporting automation and operational improvement initiatives. Assisting with database migrations and cloud transformation projects. Working closely with infrastructure, application and security teams. Participation ...

standards. Develop and prioritise a roadmap of platform improvements focused on resilience, performance, security, and user experience. Ensure reliable service delivery through effective monitoring, incident management, automation, and operational governance. Work closely with technical and business stakeholders to understand requirements and translate them into practical platform solutions. Establish … debt, and implementing operational best practices. Strong understanding of infrastructure operations, networking, backend services, and platform architecture. Experience with automation, DevOps practices, monitoring, release management, and service improvement. Demonstrable experience in risk management, operational governance, and continuous improvement initiatives. Excellent stakeholder management skills, with the ability ...

Continuous Deployment (CD) Infrastructure as Code (IaC) Containerisation with Docker Container Orchestration Cloud Computing Fundamentals Cloud Platforms (AWS, Microsoft Azure and Google Cloud) Configuration Management Monitoring and Logging Security Best Practices (DevSecOps) Networking Fundamentals Automation and Scripting Incident Management and Reliability Engineering Practical Experience You will work ...

Continuous Deployment (CD) Infrastructure as Code (IaC) Containerisation with Docker Container Orchestration Cloud Computing Fundamentals Cloud Platforms (AWS, Microsoft Azure and Google Cloud) Configuration Management Monitoring and Logging Security Best Practices (DevSecOps) Networking Fundamentals Automation and Scripting Incident Management and Reliability Engineering Practical Experience You will work ...

changing services through Architecture Panel/DPS TDA, acting as guardian of resilient change. Track and report on the resilience posture of Digital, providing management information, KRIs and evidence to support Digital Leadership and internal/external assurance. Strengthen technology cyber incident readiness in partnership with Cyber Defence … Incident Management and SRE, focusing on containment, recovery and clean-build capability. Collaborate with second-line Technology Risk, Operational Resilience, Business Continuity and Procurement to ensure aligned outcomes and clear ownership. Champion a resilience culture across Digital through the Engineering Chapter, community forums, learning content and coaching ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As an Operational Technology Configuration Manager at National Highways, you will play … will also help develop our in-house expertise, improve processes and build knowledge for the future, including supporting the configuration of advanced traffic management systems and site data design. This is a hybrid role, requiring two days per week in the office, and can be based at any National ...

reliability, security and FinOps. Set standards for Terraform, OpenTofu and Infrastructure as Code. Own GitHub orchestration, CI/CD and release practices. Improve observability, incident management and operational readiness. Select the right tools and methods for sustainable engineering. Mentor engineers and drive continuous improvement. Partner with engineering, security ...

thrive in complex, fast-paced, and multidisciplinary environments, bringing together cross-functional teams to align on strategy, priorities, and outcomes. With exceptional stakeholder management and communication skills, you build strong relationships across all levels of an organisation, effectively balancing customer needs, commercial objectives, and technical considerations. You are confident … direction. Essential Criteria: Experience in product ownership/management. Proven experience with complex digital products. Strong product judgement and decision-making skills. Excellent collaborator management, including Director and C-Suite levels. Technical understanding to engage with engineering and architecture teams. Desirable Criteria: Experience in fintech, financial services, or wealth ...

build, test and iterate on tool-using agents and AI-powered automations. Monitor service health, usage, cost and performance; lead testing, evaluation and incident triage to improve reliability and prevent recurring issues. Partner with product, engineering, security, vendors and business teams to translate needs into effective platform configurations, integrations … automations. Document configurations, dependencies and runbooks, applying secure change-management, governance and operational practices. Your skillset: SaaS Administration: Experience administering cloud-based business systems, including configuration, user access, environments, integrations, release management and vendor support. Applied AI & Agentic Workflows: Experience building agentic workflows that combine models, tools ...

kept Running internal audits against ISO 27001 Carrying out risk assessments on business processes, systems and projects Helping mature Data Loss Prevention and Access Management Working with project managers so security risks are picked up through the SDLC Writing and maintaining security policies, standards and procedures Carrying out security … diligence on third-party suppliers, including site visits Supporting security awareness, audits and incident management What you will bring A couple of years in information security, IT risk, governance or compliance A solid understanding of ISO 27001 (essential) Experience of risk assessments and security policies Knowledge of data ...

within SLA targets. Key Responsibilities Engineer Scheduling: Triage incoming EV infrastructure faults, dispatch field engineers, and dynamically reprioritise workloads when urgent issues pop up. Incident Management: Track incidents through our fault systems to guarantee compliance with Service Level Agreements (SLAs). Communication & Support: Keep clients and internal teams ...

Information Security to define and deliver an integrated security strategy across IT, OT and Digital environments, covering security architecture, risk and assurance, cyber defence, incident response and supply chain security. You will build a modern, outcome-driven function that improves resilience, enables safe transformation and gives the executive team … Architecture and engineering: Establish a strong central security architecture capability, embedding standardised patterns and reusable controls into programmes, design and procurement. Security operations and incident management: Strengthen detection, response and recovery across IT and OT, aligned to regulatory reporting and crisis management processes. Supply chain and segmentation ...