1 to 25 of 49 Incident Management Jobs in the South West

diverse workstreams, adapting agile methodologies to fit project needs and coaching teams on best practices.You will manage team finances with precision, including forecasting, budget management (for both clients and Deloitte), and navigating consulting nuances such as schemes of work and benefits realisation.You will lead and inspire cross-functional teams … reporting requirements in line with laws, client policies, Deloitte standards, and programme expectations.You will manage risks comprehensively, including proactive identification, mitigation strategies, and effective incident management and resolution.You will oversee the full project lifecycle, from inception through to transition and closure (of teams, projects, capabilities, and processes), enacting ...

investing, and the trust that 150 years of J.P. Morgan heritage brings. J.P. Morgan Personal Investing offers award-winning investments, products and digital wealth management services to over 275,000 investors in the UK. We built the business with innovation as a core part of our ethos to give … work in tribes and squads that focus on specific products and projects. About the role: J.P. Morgan Personal Investing is strengthening its production management capability to support a growing portfolio ofwealthproducts built on a common Investment Platform. We are seeking a Head of Production Management to lead ...

procedures and engage with users and stakeholders to understand their needs. You will need proven experience in the following: Application support and maintenance Configuration management and IT asset control Service availability, capacity and component management Change, incident and problem management ServiceNow Stakeholder engagement Continual service improvement … need to hold or be eligible to obtain SC clearance. Interested? Please apply below. Application Operations Engineer, Application Support Engineer, ServiceNow, Configuration Management, Incident Management, Problem Management, Change Management, Exeter, Devon, Hybrid, Contract ...

vital bridge connecting sovereign customer environments with Cisco’s global technical ecosystem and worldwide TAC. Operating at the forefront of network engineering, high-stakes incident management, data governance, and AI-driven support operations, our team ensures customer networks run securely, reliably, and with full regulatory compliance.Your ImpactAs … enablement are central to the delivery of this role. You will leverage AI-assisted tools, intelligent data sanitisation utilities, and modern analytics to accelerate incident triage, automate log de-sensitisation, enhance root-cause analysis, and drive operational efficiency. As a senior member of the team, you will also provide ...

Location: Cirencester Office Workplace Type: Hybrid Employment Type: Permanent Seniority: Director The role The Director Technology Operational Resilience role at St. James's Place Management Services presents an outstanding opportunity to lead a forward-looking technology resilience strategy. This position secures flawless operational continuity and world-class security. … strategy and roadmap. Deliver direction for the Information Security and Cyber Security functions through the Chief Information Security Officer. Ensure effective security operations, vulnerability management, identity and access management, threat detection and incident response capabilities. Maintain alignment with recognised security frameworks including ISO 27001 and NIST. Maintain ...

passionate about keeping the customer at the heart of everything you do.Job descriptionA Senior IT Service Manager is responsible for delivering robust service management across multiple platforms, channels and cloud based services, ensuring service availability, performance and process maturity.We’re looking for experienced Senior IT Service Managers to join … time will need to be office based.Person specificationYour responsibilities will include, but not be limited to:Govern ITSM processes using ITIL 4 best practices.Oversee incident and problem management.Maintain accurate configuration and asset data.Provide change and release governance.Monitor performance and report on KPIs.Engage stakeholders across service teams.Drive continual service improvement ...

andwellinvest in you!. Job Description Roles & Responsibilities Service Transition & Operational Readiness:Support new service onboarding, service acceptance, transition into BAU support. Customer Management:Handle customer escalations, issues, problems, risks, and service requirements, acting as the primary point of contact and trusted advisor. Governance:Chair operational and service governance … forums, driving actions, decisions and continual improvement across multiple stakeholders. Operational Management: Managing competing priorities across operational support and project delivery. Supplier Management: Coordinate internal and third-party delivery partners, ensuring aligned service delivery and accountability against agreed SLAs and KPIs. Major Incident & Escalation Management: Lead ...

available services Respond to operational alerts, carry out first-line investigation and escalate incidents when needed Record, prioritise and update incidents using established service management processes Support routine infrastructure operations, maintenance activities, changes and service requests Help investigate recurring technical issues and contribute to resolving problems Maintain accurate technical … least 20% of your working hours will be spent training with Learning Provider You'll have a strong foundation in infrastructure operations, monitoring, service management, incident and problem management, testing, asset and configuration management, enabling progression into Infrastructure Operations Engineer and related infrastructure roles. Apprenticeship Standard ...

Reporting to the Chief Technology Officer, the PS Head of IT will lead a talented team responsible for IT operations, service delivery and project management, ensuring colleagues have access to secure, reliable and high-performing technology services. You'll also play a key role in driving operational excellence, managing … shape the organisation's future technology roadmap. What You'll Be Doing Lead and develop a high-performing IT operations, service delivery and project management team. Ensure the delivery of secure, reliable and customer-focused IT services. Oversee service desk operations, incident management and technology support. Drive ...

environment across regions. Ensuring service stability and continuous improvement is critical to delivering a reliable customer experience.The RoleWe are seeking a Manager of Problem Management to lead a team responsible for identifying root causes, driving permanent fixes, and reducing repeat incidents across our global platform.This is a hands … leadership role focused on team performance, execution discipline, and accountability. You will ensure your team delivers high-quality problem management outcomes, while embedding consistent standards and ways of working across the organization.What You’ll DoTeam Leadership & Performance ManagementLead, manage, and develop a team of problem management analystsSet clear ...

services are designed, delivered, and operated with reliability in mind. Job responsibilities Support the product strategy and delivery of reliability capabilities, including standards, observability, incident practices, automation, and developer experience improvements. Partner with engineers, site reliability engineers, and cross-functional teams to understand problems, gather requirements, and translate ideas … reliability outcomes. Identify opportunities to improve platform reliability, reduce operational friction, and help teams build and run services confidently. Use data and feedback, including incident trends, service health metrics, adoption data, and stakeholder input, to guide decisions and measure progress. Create clear product materials, including problem statements, user stories ...

underpin critical defence, government and public sector services.What you will do as a Senior Application EngineerSupport, configure, and enhance ITSM platforms (e.g. Jira Service Management) that underpin service delivery and operational workflowsDeliver engineering tasks within defined work packages, ensuring alignment with user needs, security requirements, and service-level objectives.Contribute … application architecture, integration, and lifecycle activities under the guidance of senior engineers.Collaborate with stakeholders across engineering, service management, and business teams to resolve technical issues.Mentor junior engineers and specialists, supporting their development and promoting best practices.Participate in continuous improvement initiatives, including automation, documentation, and knowledge sharing.Ensure compliance with engineering ...

defence, government and public sector services. What you will do as a Senior Application Engineer Support, configure, and enhance ITSM platforms (e.g. Jira Service Management) that underpin service delivery and operational workflows Deliver engineering tasks within defined work packages, ensuring alignment with user needs, security requirements, and service-level … objectives. Contribute to application architecture, integration, and lifecycle activities under the guidance of senior engineers. Collaborate with stakeholders across engineering, service management, and business teams to resolve technical issues. Mentor junior engineers and specialists, supporting their development and promoting best practices. Participate in continuous improvement initiatives, including automation, documentation ...

operate in a build‐and‐run model, with teams responsible for the full software lifecycle, from architecture and delivery through to operational support and incident management. Our core platform is built on AWS serverless technologies including Lambda, SQS, EventBridge, API Gateway, S3, and ECS. We primarily develop in TypeScript … Infrastructure is managed through a combination of Terraform and Serverless Framework. We use GitHub Actions for CI/CD and incident.io to support our incident management processes and operational workflows. We care deeply about engineering quality, pragmatic architecture, and continuous improvement. If you’d like to go deeper ...

resolve application incidents, coordinating internal technology teams and third-party suppliers where required.Provide timely communication to business stakeholders and the Service Desk throughout the incident lifecycle.Support Major Incident Management activities by coordinating technical teams, suppliers and business communications to minimise business impact and restore service as quickly … documentation are completed.Triage and escalate complex issues to internal technology teams and third-party suppliers where appropriate, ensuring timely resolution and communication throughout the incident lifecycle.Monitor application health, integrations, interfaces, scheduled processing and reporting feeds, proactively identifying issues before they impact business operations.Investigate application, integration, reporting feed and performance ...

incidents.The successful candidate will be responsible for supporting supply chain security requirements and responding to incidents and industry notices, as well as the ongoing management of security risks. This includes promoting relevant policies, processes, and guidance to continuously develop and maintain the organisation’s required risk maturity.This … technical, physical, environmental and personnel security risks, advise/support relevant stakeholders around risk assessments and controlsAnalyse supplier related security incidents and support Security Incident Team as well manage relevant stakeholders.Support Procurement and Suppliers to flow down and manage Defstan 05-138 V4Support business lines and functions assess their ...

Lead the day-to-day delivery of planned and reactive maintenance services. Manage contract performance against SLAs, KPIs and quality standards. Oversee fault response, incident management and service recovery activities. Maintain strong customer and stakeholder relationships. Manage maintenance teams, help-desk staff and subcontractors. Ensure compliance with safety … life-cycle initiatives. Attend customer meetings, contract reviews and operational site visits. About You You will have: Proven experience in Field Service Delivery, Maintenance Management or Technical engineering operations. Knowledge of CCTV, Public Address, Customer Information Systems, Help Points or IP-based communications systems & M&E systems. A strong ...

develop a high-performing 2nd Line and Applications Support team, ensuring excellent service delivery, technical expertise and adherence to ITIL best practices.Oversee the management, performance and continuous improvement of a large application portfolio, maintaining availability, security and support for over 500 customer applications.Drive the investigation, escalation and resolution … enhancing processes, maintaining compliance, supporting technology upgrades and identifying opportunities to improve service performance.Essential Skills/ExperienceProven experience leading IT support or application management teams, with a strong understanding of ITIL best practices, incident management, service delivery and continuous improvement within complex environments.Excellent stakeholder management, customer ...

develop a high-performing 2nd Line and Applications Support team, ensuring excellent service delivery, technical expertise and adherence to ITIL best practices. Oversee the management, performance and continuous improvement of a large application portfolio, maintaining availability, security and support for over 500 customer applications. Drive the investigation, escalation … processes, maintaining compliance, supporting technology upgrades and identifying opportunities to improve service performance. Essential Skills/Experience Proven experience leading IT support or application management teams, with a strong understanding of ITIL best practices, incident management, service delivery and continuous improvement within complex environments. Excellent stakeholder management ...

escalate incidents to relevant resolver groups. Configure and optimise event monitoring and alerting solutions. Develop and maintain monitoring dashboards. Support continuous improvement of event management processes and best practices. Work closely with customer stakeholders, service teams and operations staff. Essential Skills Strong ITIL Event Management and Incident Management experience. Hands-on experience with monitoring tools such as: SolarWinds (NPM, SAM, NTA, VMAN) BMC TrueSight/Discovery SCOM Riverbed NetIM WhatsUp Gold Tanium Tripwire Experience within NOC, Service Operations or Infrastructure Monitoring environments. Excellent stakeholder engagement and communication skills. This is an excellent opportunity to join ...

organization. Our culture in the HR/EX Chief Data Office encourages innovation, challenging the status quo, and striving for best-in-class data management practices. As a leader in this space, you will ensure HR data assets are managed with rigor and precision, enabling trusted data for strategic … executed in accordance with UK GDPR & EU GDPR (and applicable local privacy laws), with clear governance, documentation, and risk-based escalation. HR Data Privacy Incident & Case Management: Execute and manage HR data privacy incidents and global case governance processes, ensuring prompt resolution, risk-based escalation, and adherence ...

week. We are happy to discuss flexible working!Top 3 skills needed for this role:Proven Security Operations ExperienceStrong Information Security KnowledgeDemonstrated Risk Management CapabilityWhat this role is all about:We are looking for a Cyber Security Analyst to join the Information Security team, supporting the ongoing development … guidance and best practice advice to business areas and technology teams across the organisationSupport the ongoing development, maintenance and improvement of the Information Security Management System to ensure continued ISO27001 complianceMonitor security systems, tools and alerts, investigating issues and escalating incidents where requiredParticipate in the detection, management ...

within Agile teams, supporting delivery, troubleshooting and continuous improvement Provide technical guidance on platform engineering, cloud and deployment best practices Support production environments, including incident resolution, environment management and release readiness Skills Required Experience working within the UK Security & Intelligence, defence or other secure government environments Strong knowledge … compliance controls within delivery pipelines Experience implementing observability practices, including monitoring, logging, alerting and service metrics Understanding of SRE principles, including reliability engineering, incident management and continuous improvement Awareness of secure deployment, compliance requirements and operational security best practices SecurityClearanceRequirements The successful candidate must hold a current high ...

happy to discuss flexible working! Top 3 skills needed for this role: Proven Security Operations Experience Strong Information Security Knowledge Demonstrated Risk Management Capability What this role is all about: We are looking for a Cyber Security Analyst to join the Information Security team, supporting the ongoing development … best practice advice to business areas and technology teams across the organisation Support the ongoing development, maintenance and improvement of the Information Security Management System to ensure continued ISO27001 compliance Monitor security systems, tools and alerts, investigating issues and escalating incidents where required Participate in the detection, management ...

future As the Business Support Manager, you’ll lead the delivery of business support services across RNAS Culdrose and RNAS Yeovilton, ensuring the effective management of people operations, governance, reporting, business continuity and support functions. You'll work closely with operational leaders and customer stakeholders to deliver efficient services … support activities.Manage and develop the Business Support team, providing leadership to the Workforce Administrator, Contract Administrator, Technical Administrator and Training CellCoordinate governance activities, management information and reporting, ensuring accurate and timely information supports decision-making across the portfolio.Lead financial and commercial support activities, including payroll, invoicing, procurement support, forecasting ...