we specialise in cloud migration and development, digital transformation including agile software development, DevOps, automation, data and machine learning We're looking for a hands-on Service Operations & IncidentManager to support a dynamic team managing platforms that power data-driven loyalty solutions for global partners. This is a high visibility role where you'll work across multiple … ensuring service stability, managing incidents, and driving continuous improvement. You'll work closely with a range of major loyalty partners, maintaining strong service performance, smooth partnership interactions, and seamless incident handling; requiring a mix of relationship management, technical understanding, and operational leadership. Please note: You must be able to attend our customer office in Warrington a few times per … month. Key responsibilities: Act as a frontline lead for service operations across partner-facing platforms Manage incident response end-to-end: triage, coordination, communication and resolution Run post-incident reviews, coordinate root cause analysis (RCAs) and support ongoing problem management Work across teams to track service stability, performance and improvement opportunities Collaborate with product and delivery teams to More ❯
Engagement - Must have worked within a Regulatory Sector eg Financial Services - Outstanding Communication Skills - Highly Remote - 2 days per month 6 month Engagement - Significant experience in all aspects of Incident Management Lifecycle - ITIL Accreditation Management of Incident to Major Incidents - able to work under pressure - must be able to communicate to multiple stakeholders. Post Incident Reviews and … how to improve Incident Processes. Highly Remote - 2 days per month Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver More ❯
Critical IncidentManager/Service Manager (DV Cleared) We are looking for an experienced Critical IncidentManager/Service Manager with DV clearance to join a leading organization for a 12 -month contract based in Feltham, UK . This is an exciting opportunity for someone who thrives in high-pressure environments and is passionate … provide operational reporting. Ensure SLAs are met and hold service reviews with customers. Lead in conflict management and vendor relations. Key Requirements: DV clearance is mandatory. 5+ years of incident management and service delivery experience. Strong Excel and data analysis skills, with the ability to interpret complex data. Experience with ITIL v4 , networking , and vendor management is desirable. Proven More ❯
Critical IncidentManager/Service Manager (DV Cleared) We are looking for an experienced Critical IncidentManager/Service Manager with DV clearance to join a leading organization for a 12 -month contract based in Feltham, UK . This is an exciting opportunity for someone who thrives in high-pressure environments and is passionate … provide operational reporting. Ensure SLAs are met and hold service reviews with customers. Lead in conflict management and vendor relations. Key Requirements: DV clearance is mandatory. 5+ years of incident management and service delivery experience. Strong Excel and data analysis skills, with the ability to interpret complex data. Experience with ITIL v4 , networking , and vendor management is desirable. Proven More ❯
