6 of 6 Incident Response Jobs in Cambridgeshire

team's time-zone spread to ensure responsive support well beyond any single region. This position owns end-to-end employee support operations including incident response, request fulfillment, onboarding, offboarding, and executive-level support. The Technical Support Manager will drive continuous improvement of support workflows, knowledge bases … coverage model using EMEA and India working hours, with well-defined cross-region handoff processes Own end-to-end employee support operations including incident response, request fulfillment, onboarding, offboarding, and white-glove support for leadership Define and maintain SLAs and quality standards; track and report on ticket volume ...

patterns for reliable and repeatable builds. Develop platform services, APIs (FastAPI) and automation using Python. Drive improvements in reliability, scalability and performance. Lead incident response, fixing and root cause analysis. Work across compute, networking and storage layers. Collaborate with engineering teams to improve platform usability. Mentor engineers ...

working hours to extend support across the global employee base, with clear cross-region handoffs. Own end-to-end employee support for your scope: incident response, request fulfillment, onboarding, offboarding, and white-glove support for leadership and executives. Define and hold SLAs and quality standards; track ticket volume ...

First Automation & Intelligent Tooling Define and lead an AI-first automation roadmap for Engineering Infrastructure and Enterprise Tooling (e.g., reducing waste, accelerating reviews, improving incident response, increasing release confidence). Architect and ship AI/LLM-enabled workflow automation across the SDLC (e.g., risk assessment, automated build, test … impact analysis, auto-triage of build/test failures). Establish policies and guardrails for AI usage in internal tools: data handling, prompt/response logging, model/provider selection, evaluation, fallback behaviors, and abuse prevention . Dev Productivity & Enterprise Tooling (Global Scale) Set technical direction and standards ...

will design, develop and operate the platform, driving automation, APIs and end-user experience across compute, networking and storage layers. The role involves leading incident response, improving scalability and performance, and mentoring engineers in a DevOps/SRE culture within a hybrid working framework. #J-18808-Ljbffr ...

distributed IT support team across EMEA and India, delivering a consistent, high-quality experience to Roku employees worldwide. This hands-on leadership role owns incident response, onboarding/offboarding, and executive-level support while driving automation and self-service initiatives. You will partner with Security, People Operations ...