Support Desk Analyst
- Hiring Organisation
- Pertemps Leicester
- Location
- Meriden, Coventry, West Midlands, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £25,000 - £26,000 per annum
business Logging, categorising and prioritising tickets through the helpdesk system Troubleshooting hardware, software, access and basic network issues Providing first-line support for Microsoft Office, Windows and business systems Managing user accounts including password resets, access and permissions Supporting new starters and leavers with account setup, equipment … similar first-line IT support role Experience working in a service desk environment, managing and updating tickets Good understanding of Windows, Microsoft Office and general IT systems Experience with user account management (password resets, permissions, access) Basic knowledge of networking or VPN connectivity issues Familiarity with ticketing ...