2 of 2 Performance Improvement Jobs in Nottinghamshire

to take ownership of our operation support functions, ensuring seamless service delivery and top-tier customer satisfaction. You will work closely with our leadership team to optimise processes, enhance performance, and drive continuous improvement across Workshop, Service Delivery Management, Customer Experience Management, Network Operations Centre (NOC), and Offshore Operations. Key Responsibilities (Summary): Operational Oversight: Manage day-to-day … operations of all operation support functions, ensuring efficiency and seamless service delivery. Process & Performance Improvement: Work with the CXO to implement processes, track KPIs, and enhance service quality. Resource & Financial Management: Optimise staffing, budgeting, and cost control while maintaining high service standards. Risk & Compliance: Identify and mitigate risks, ensuring business continuity and regulatory compliance. Customer & Stakeholder Engagement: Lead … customer experience in the region. Service Function Leadership: Oversee Workshop, NOC, Offshore Operations, and Service Delivery Management to align with business goals. Ownership and responsibility of Jeopardy team. People & Performance Management: Conduct performance appraisals, drive employee engagement, and foster a culture of accountability. What We are Looking For: Experience in an operational leadership role within a Managed IT More ❯

and Internal Sales Executives to deliver revenue and margin growth across our education supply brands. This is a senior leadership role focused on expanding our strategic customer base, enhancing performance, and aligning business development activity with the wider goals of GES and CSG. What you'll be doing Leading, mentoring and developing a team of four Business Development Managers … and three Internal Sales Executives Designing and delivering tailored training and performance improvement strategies Developing and executing a comprehensive business development strategy across brands and regions Identifying and pursuing new opportunities in line with growth targets Collaborating with senior leadership to ensure alignment with strategic goals Monitoring and reporting on performance against revenue and margin targets Conducting … or strategic account management Track record of building, leading and inspiring high-performing sales or business development teams Strong commercial acumen with the ability to analyse and act on performance data Skilled at stakeholder engagement and cross-functional collaboration Able to balance big-picture strategy with day-to-day delivery Experience in the education or public sector supply markets More ❯