Quality Control Lead establishes and maintains rigorous quality assurance standards that ensure consistent, professional, and effective customer service while supporting continuous improvement initiatives across all TSD operations. Place of Performance: Within commuting distance of the government facility in Ashburn, Virginia, Orlando, FL, or San Antonio, TX. Essential Functions: • Quality Framework Development: Establish comprehensive quality control processes and procedures that … align with Help Desk Institute (HDI) and ITIL best practices while meeting CBP-specific requirements • PerformanceMonitoring: Conduct systematic monitoring of customer interactions, ticket documentation, escalation procedures, and resolution quality to ensure adherence to established standards • Customer Experience Management: Develop and implement customer feedback collection mechanisms, analyze satisfaction survey results, and translate findings into actionable improvement initiatives … adherence to documented processes, security protocols, and government requirements while ensuring staff deliver polite, professional, and effective customer service • Continuous Improvement: Lead initiatives to identify service delivery enhancements, analyze performance trends, and recommend process improvements that maximize customer satisfaction and operational efficiency Required Qualifications: • Quality Assurance Expertise: In-depth knowledge of service desk best practices with comprehensive understanding of More ❯
Arlington, Virginia, United States Hybrid / WFH Options
CGI
The Database Administrator (DBA) job involves managing, maintaining, and securing an organization's databases to ensure data integrity, availability, and performance. Key duties include database installation, configuration, capacity planning, performancemonitoring, implementing backups and recovery procedures, and ensuring robust security measures. DBAs also collaborate with other departments to meet data requirements and troubleshoot any technical database issues. CGI … Federal is growing its high-performance team whose members share a passion for building high-quality, scalable, advanced IT solutions in a collaborative, fast-paced, outcome-driven mission. Your future duties and responsibilities: • Installation and Configuration: Setting up and configuring database systems and servers according to the organization's needs. • Maintenance and Upgrades: Performing regular maintenance, applying patches and … updates, and upgrading database software to ensure optimal performance. • PerformanceMonitoring: Continuously monitoring database performance, identifying bottlenecks, and implementing solutions to improve speed and efficiency. • Security: Implementing and managing security measures to protect sensitive data, including access controls and authentication. • Backup and Recovery: Establishing and executing backup and recovery plans to prevent data loss and ensure More ❯
a minimum of a criminal and credit check as well as at least three professional references. Role Overview: Pelagic AI is seeking a Database Engineer with experience in database performance optimization, configuration management, and performance testing to support our ongoing efforts to improve and maintain efficient database systems. You will play a critical role in ensuring the reliability … and performance of our databases, helping us to identify inefficiencies, optimize configurations, and introduce performance testing practices to prevent regressions. Principal Responsibilities: • Optimize database performance by identifying and resolving inefficiencies • Ensure database configurations are properly managed through configuration management (CM) practices • Implement and manage performance testing tools, such as JMeter or alternatives, to prevent performance regressions • Collaborate with software and system engineers to ensure optimal integration and performance of the database systems Pelagic AI, LLC 1765 Greensboro Station Place, Tower 1, Suite 900, McLean VA 22102 USA +1 • Support proactive database performancemonitoring and troubleshooting Minimum Requirements: • Must have a current/active TS/SCI and be willing and able More ❯
Group is seeking a full-time Network Engineer to support our client at Fort Meade, MD. This position is critical to the design, deployment, and optimization of secure, high-performance network infrastructures in support of dynamic, mission-critical environments. The selected candidate will architect and manage end-to-end network solutions that reduce latency, maximize throughput, and ensure seamless … system integration. This role involves hands-on LAN administration, advanced performance tuning, and real-time troubleshooting of complex systems operating in secure environments. The ideal candidate will collaborate closely with system architects, cybersecurity personnel, and other engineers to capture performance metrics, translate them into actionable system requirements, and ensure alignment with operational objectives. This position demands a comprehensive … Performing network services from network design through implementation, maintenance, and upgrading of existing networks. • Analyzing design, specifications, and related documents. • Performing general LAN administration. • Optimizing end-to-end system performance and dataflow management. • Conducting data captures to obtain network performance information. • Minimizing network latency and maximizing data through design analysis and network performancemonitoring tools. • Providing More ❯
Permanent Full Time Location:Barnstaple and surrounding areas Salary: Up to £34,513 (dependent on qualifications and experience) About the Role Are you passionate about data, analytics, and driving performance improvement? North Devon Homes is seeking an Asset Data & Insight Lead to take ownership of our asset and delivery performancemonitoring framework. Youll ensure timely and accurate … reporting of key performance information, develop systems and processes, and be the departmental lead for data analytics using tools such as SQL, Power BI, and other reporting software. Youll work closely with colleagues across the business, support operational managers, and drive continuous improvement in how data is analysed and used. Your work will directly inform decision-making and help … identify opportunities for improvement across asset management and maintenance. Key Responsibilities Lead the asset and delivery performancemonitoring framework, ensuring accurate and timely reporting. Develop and maintain dashboards and reports, collaborating with IT and external contractors. Audit asset databases for accuracy and completeness. Produce ad hoc reports and support operational managers in addressing areas of poor performance. Drive More ❯
Contractor Work Model: ON SITE Security Clearance: Secret Clearance (Top Secret Eligible) ALTA IT Services is seeking a highly skilled SolarWinds Engineer to support the installation, configuration, and operational monitoring of SolarWinds across a large-scale enterprise environment. The ideal candidate will work closely with system administrators and network teams to ensure optimal performance, security, and reliability of … polling Address and resolve submitted support tickets for SolarWinds Provide the help desk with initial troubleshooting steps to determine type of ticket needed Handle day-to-day checks and monitoring Support Ticket Management Address and resolve submitted support tickets for SolarWinds. Provide help desk with initial troubleshooting steps to determine the appropriate ticket type. Daily System Checks and Monitoring Perform routine checks and monitoring of systems and infrastructure. Network PerformanceMonitoring Detect, report, diagnose, and resolve network performance issues. Virtual Infrastructure Monitoring Support monitoring of virtual devices including: ESXi and ESX Server (version 6.7 or later) VMware vSphere (version 6.7 or later) Server and Application Monitoring Monitor server and application health More ❯
Sticklepath, Barnstaple, Devon, England, United Kingdom
North Devon Homes
Permanent – Full Time Location:Barnstaple and surrounding areas Salary: Up to £34,513 (dependent on qualifications and experience) About the Role Are you passionate about data, analytics, and driving performance improvement? North Devon Homes is seeking an Asset Data & Insight Lead to take ownership of our asset and delivery performancemonitoring framework. You’ll ensure timely and … accurate reporting of key performance information, develop systems and processes, and be the departmental lead for data analytics using tools such as SQL, Power BI, and other reporting software. You’ll work closely with colleagues across the business, support operational managers, and drive continuous improvement in how data is analysed and used. Your work will directly inform decision-making … and help identify opportunities for improvement across asset management and maintenance. Key Responsibilities Lead the asset and delivery performancemonitoring framework, ensuring accurate and timely reporting. Develop and maintain dashboards and reports, collaborating with IT and external contractors. Audit asset databases for accuracy and completeness. Produce ad hoc reports and support operational managers in addressing areas of poor More ❯
Barrow-In-Furness, Cumbria, Barrow in Furness, United Kingdom
Experis
SC CLEARANCE IS REQUIRED FOR THIS ROLE Rate: £400 per day - PAYE via Umbrella Only Role Description: The role requires the candidate to be a part of our Network PerformanceMonitoring team, delivering and maintaining monitoring toolsets to the client. Embedded within the client's Network Analysis team, the candidate will monitor the client networks for performance issues utilising our toolsets to assist in investigations and conduct deep-dive analysis. Therefore, there will be periods where these monitoring devices will require repair, replacement and new builds and deployment out in the field. You will: Perform Level 2/3 Network incident diagnostics/resolution. Network change & request implementation. Continue to strengthen and bolster your existing … capabilities through a mix of professional training, certifications, and experiences. Your skills and experience: Network performancemonitoring - using application-level traffic monitoring and also low level packet capture to diagnose network issues. Gather requirements, documentation of designs, installations and build documents. Software installation and server builds. Physical server installation (Data Centres). Generate scripts for automating functions More ❯
day maintenance. Required Skills and Qualifications: RDS experience with Oracle, Postgres, MySQL, and MS SQL Servers that includes but not limited to: • Deploying multi-AZ RDS systems with high performance • Performance tuning with AWS Performance Insights • Integrating Oracle Enterprise Manager for performancemonitoring • Designing AWS Data Migration Services jobs for data synch between databases • Database … in transit • Configuring the parameter groups • Managing IP traffic using a security group • Auditing the database log files • Maintenance and management activities • Planning backup and recovery strategies • User management • Monitoring the database Technical Skills, Education, and Experience Requirement: • Bachelor's Degree in Computer related discipline • Minimum of 7 years experience • Expert in Relational Database Management Systems (RDBMS) • Experience in More ❯
day-to-day maintenance. Advanced AWS RDS Experience with Oracle, Postgres, MySQL, and MS SQL Servers that includes but not limited to: -Deploying multi-AZ RDS systems with high performance -Performance tuning with AWS Performance Insights -Integrating Oracle Enterprise Manager for performancemonitoring -Designing AWS Data Migration Services jobs for data synch between databases -Database … in transit -Configuring the parameter groups -Managing IP traffic using a security group -Auditing the database log files -Maintenance and management activities -Planning backup and recovery strategies -User management -Monitoring the database Skills: • Relational Database Management System (RDBMS) • AWS Relational Database Service (RDS) • Oracle Database Administration • PostgreSQL Administration • AWS Database Migration Service (DMS Clearance: Applicants selected will be subject More ❯
II provides tactical leadership for daily TSD operations, ensuring customer-focused, responsive, and reliable service delivery while managing complex supervisory structures across multiple time zones and locations. Place of Performance: Within commuting distance of the government facility in Ashburn, Virginia, Orlando, FL, or San Antonio, TX. Essential Functions: • Operational Excellence: Manage daily operations of multi-tiered support structure handling … Ensure 24x7 supervisory coverage across all TSD locations with at least one supervisor on duty at all times and location-specific coverage for Ashburn, Orlando, and San Antonio facilities • PerformanceMonitoring: Continuously monitor staffing levels, agent availability, and contact volume to proactively address service delivery challenges and maintain established performance objectives • Incident Response: Lead operational event identification … Qualifications: • Experience with federal government IT operations • Knowledge of major incident management procedures • Familiarity with CBP applications and systems • Experience managing bilingual support operations (English and Spanish) • ITIL certification Performance Responsibilities: • Service Level Management: Maintain 85% calls answered within 60 seconds • Email Processing: Ensure 90% processing within 12-hour SLA • Staff Management: Maintain optimal staffing levels and minimize turnover More ❯
day-to-day maintenance. Advanced AWS RDS Experience with Oracle, Postgres, MySQL, and MS SQL Servers that includes but not limited to: -Deploying multi-AZ RDS systems with high performance -Performance tuning with AWS Performance Insights -Integrating Oracle Enterprise Manager for performancemonitoring -Designing AWS Data Migration Services jobs for data synch between databases -Database … in transit -Configuring the parameter groups -Managing IP traffic using a security group -Auditing the database log files -Maintenance and management activities -Planning backup and recovery strategies -User management -Monitoring the database Skills: Relational Database Management System (RDBMS) AWS Relational Database Service (RDS) Oracle Database Administration PostgreSQL Administration AWS Database Migration Service (DMS) No fields configured More ❯
Arlington, Virginia, United States Hybrid / WFH Options
CGI
IT support team, overseeing service delivery, ensuring adherence to quality standards like ITIL, and maintaining high customer satisfaction through effective technical guidance and leadership. Key responsibilities include staff development, performancemonitoring, stakeholder management, technical troubleshooting, and the implementation of new technologies and processes within the organization's on-site environment. CGI Federal is growing its high-performance … a positive and collaborative environment. • Service Delivery Oversight: Manage daily onsite support operations, ensuring adherence to Service Level Agreements (SLAs) and ITIL processes for incident, problem, and change management. • PerformanceMonitoring: Track and analyze Key Performance Indicators (KPIs) and service metrics to identify areas for improvement and ensure consistent, high-quality service delivery. • Technical Leadership: Provide technical … Improvement: Identify inefficiencies in processes and workflows, then recommend and implement improvements to enhance service quality and operational efficiency. • Vendor Management: Collaborate with third-party vendors to ensure optimal performance, cost-effectiveness, and adherence to quality standards. • Documentation & Reporting: Create and maintain documentation related to support procedures, and provide reports on team performance and service metrics. Required qualifications More ❯
Genesis10 is currently seeking a Server and Application Monitoring Engineer with our client in the financial industry located in Plano, TX. This is a 12+ month contract position. Responsibilities: Provide engineering and monitoring services for the evolution of the Monitoring and Event Management Platforms; work is in alignment to the current and approved architectural, roadmaps, technology standards … under general direction on the most complex projects, often on multiple phases, and seeks guidance and direction from more senior associates or manager, as needed Maintain and support the Monitoring platforms while adhering to client policies and standards Participate in and help coordinate maintenance activities Guide and mentor, a teams of specialists assigned to provide operational support of Monitoring Tools Advise server and application support teams on how best to use Event Management functions Develop, update and test server application monitoring solutions most often in various scripting languages Perform and assist with troubleshooting server application issues that may or may not have monitoring solutions in place Respond to incidents for application availability issues as part of More ❯
from clinical systems, commissioning datasets, and internal service databases. Ensure data integrity, accuracy, and compliance with information governance standards. Analytics & Insight Provide meaningful analysis to support service delivery, contract performancemonitoring, and business planning. Identify trends, risks, and opportunities within population health, service utilisation, and workforce data. Translate complex datasets into clear, evidence-based insights to inform senior … funded, or part-funded by the Alliance. Engage in a programme of ongoing support and feedback to maximise the benefit of the training and development plan. Confidentiality In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, staff and other healthcare workers. They … their circumstances, feelings, priorities and rights. Quality The post-holder will strive to maintain quality and will: Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on More ❯
tools (LDAP, IPA, Active Directory (AD), etc.). Communicate with a variety of hardware and software vendors to receive quotes and resolve infrastructure challenges. Provide hands-on support, maintenance, performancemonitoring, and optimization of 50 plus servers in a thin client environment. Perform system administration, system hardening, and network administration on computer systems at NRL. This includes maintaining … RHEV. Proficiency with Enterprise Identity Management tools (LDAP, IPA, Active Directory (AD . Strong communication skills for interacting with hardware and software vendors. Hands-on experience in support, maintenance, performancemonitoring, and optimization of servers in a thin client environment. Proficient in system administration, including system hardening, network administration, maintaining accounts, updating operating systems, and installing patches. Ability More ❯
technical experts to perform legacy environment discovery, assessing current network routing, configurations, and requirements to provide migration support for the Army global wide-area network. •Analyze and understand network monitoring and management techniques, tools, and processes. •Support the transformation and creation of network monitoring dashboards, views, and data ingest from legacy network devices to the AGUN solution. •Support … the modification of virtualization and containerization infrastructure in support of network management and monitoring applications •Collect, investigate, and identify network optimization and resource management strategies and techniques using performance and monitoring applications to meet capacity and performance standards. •Work with information assurance teams and the AGUN cybersecurity service provider (CSSP) to ensure compliance to DoD standards … to assist with integration of network monitoring data into a SIEM. •Document designs, diagrams, drawings, and technical narratives using wiki technologies and common diagram and drawing tools. QUALIFICATIONS FOR THE POSITION •Minimum of a Bachelor's degree with 12+ years' experience or Master's degree with 10+ years of experience (additional years of directly applicable experience may be accepted More ❯
Barrow-In-Furness, Cumbria, North West, United Kingdom
Sanderson Government and Defence
Position: Network Engineer Location: Barrow-in-Furness Salary: £409 p.d inside IR35 Security Clearance: SC Clearance Required Join a high-impact Network PerformanceMonitoring team embedded within a leading defence client. This Level 2/3 role involves diagnosing complex network incidents, implementing change requests, and deploying cutting-edge monitoring toolsets both remotely and in the field. … BASH). From server builds to software testing and client demos, this is a dynamic opportunity to sharpen your skills in a mission-critical setting. Key Skills: - Network diagnostics & performancemonitoring - Firewalls, VPN & load-balancing experience. - Virtualization & containerization technologies - Windows/Linux OS fundamentals If you're interested in hearing more, please do send your profile to Reasonable More ❯
Job Title: Sr Tester Type: Contract Location: Reston, VA Contractor Work Model: Hybrid PURPOSE: As part of the Performance Testing team, responsible for creating, maintaining, modifying, and managing automated performance testing scripts. Collaborate effectively with the systems and development teams to troubleshoot performance and scalability issues. FUNCTIONS: - Define and develop performance test plans and automated scripts … using industry standard testing tools. Execute performance test, analyze and evaluate test results; generate performance metric reports and provide recommendations. - Analyze test and operational problems to determine presence and scope of potential code defects. Report errors through a structured defect tracking process. Communicate weekly with management verbally and via written detail status report regarding potential problems and concerns. … Review and analyze business & system requirements and specifications for performance testability. - Acquire and maintain a working knowledge of testing tools. - Expand business knowledge of product benefits, corporate policies, division and department goals and department procedures. - Work with functional Tester and Development counterparts to ensure adequate coverage for upcoming releases and keep up-to data with system changes that impact More ❯
technical experts to perform legacy environment discovery, assessing current network routing, configurations, and requirements to provide migration support for the Army global wide-area network. Analyze and understand network monitoring and management techniques, tools, and processes. Support the transformation and creation of network monitoring dashboards, views, and data ingest from legacy network devices to the AGUN solution. •Support … the modification of virtualization and containerization infrastructure in support of network management and monitoring applications Collect, investigate, and identify network optimization and resource management strategies and techniques using performance and monitoring applications to meet capacity and performance standards. Work with information assurance teams and the AGUN cybersecurity service provider (CSSP) to ensure compliance to DoD standards … to assist with integration of network monitoring data into a SIEM. Document designs, diagrams, drawings, and technical narratives using wiki technologies and common diagram and drawing tools. BASIC QUALIFICATIONS: Minimum of a Bachelor's degree with 12+ years' experience or Master's degree with 10+ years of experience (additional years of directly applicable experience may be accepted in lieu More ❯
technical experts to perform legacy environment discovery, assessing current network routing, configurations, and requirements to provide migration support for the Army global wide-area network. Analyze and understand network monitoring and management techniques, tools, and processes. Support the transformation and creation of network monitoring dashboards, views, and data ingest from legacy network devices to the AGUN solution. Support … the modification of virtualization and containerization infrastructure in support of network management and monitoring applications Collect, investigate, and identify network optimization and resource management strategies and techniques using performance and monitoring applications to meet capacity and performance standards. Work with information assurance teams and the AGUN cybersecurity service provider (CSSP) to ensure compliance to DoD standards … to assist with integration of network monitoring data into a SIEM. Document designs, diagrams, drawings, and technical narratives using wiki technologies and common diagram and drawing tools. Qualifications for this position: Minimum of a Bachelor's degree with 8+ years' experience or Master's degree with 6+ years of experience (additional years of directly applicable experience may be accepted More ❯
for-cause and pre-employment drug test. Responsibilities: Installation, configuration and upgrading of Microsoft SQL Server, MS Access and Oracle related products Database design and implementation Database tuning and performancemonitoring Develop both simple and complex reports and on-demand queries Implement and maintain database security (create and maintain users and roles, assign privileges, data integrity, etc.) Application … tuning and performancemonitoring Setup and maintain documentation and standards Establish and maintain sound disaster recovery policies, backups, and procedures Plan growth and changes (capacity planning and scalability) Recommend latest DBMS technologies to management Work as part of a team and provide 24x7 supports when required Perform systems administration duties Contact Email More ❯
Description The Senior Monitoring Engineer in Springfield, VA is a senior-level technical expert who is accountable for the advanced troubleshooting, performance analysis, and optimization of enterprise monitoring platforms. This position is responsible for the design, implementation, and ongoing enhancement of observability solutions in hybrid environments, including on-premises, cloud, and virtual infrastructure. The engineer is responsible … for the final escalation point for complex monitoring issues, collaborates with other teams to guarantee system reliability, and promotes best practices in observability. Key Responsibilities: Serve as the Tier 3 escalation point for issues related to any of the monitoring/observability platforms and tools. Lead root cause analysis (RCA) for major incidents and recurring performance issues. … Maintain, configure, and optimize monitoring tool deployments across cloud (e.g., AWS, Azure), on-premises, and VMware environments. Design and implement custom dashboards, synthetic monitoring, and service-level objectives (SLOs). Develop and maintain alerting strategies that reduce noise and ensure actionable notifications. Work closely with application, infrastructure, DevOps, and security teams to define monitoring requirements and integrate More ❯
network infrastructures. Provide senior-level technical guidance to internal engineering teams and government stakeholders. Oversee configuration management and maintain operational standards for network infrastructure. Manage lifecycle sustainment, troubleshooting, and performancemonitoring of mission-critical networks. Ensure robust network security through implementation of firewalls, secure connectivity, and threat mitigation. Support project management activities including planning, requirement gathering, and coordination. … conducting security control assessments and preparing authorization documentation under RMF. Demonstrated experience in network design, planning, implementation, and sustained management. Hands-on experience with configurations, patching, upgrades, and operational performancemonitoring in network systems. Proven implementation of effective network security solutions including firewalls and remote access. Desired Qualifications: Experience with DNS, DHCP, and IP Address Management (DDI) services. More ❯
key meetings. Key Responsibilities: Design, implement, and manage infrastructure-as-code solutions in cloud-native environments. Collaborate closely with software engineers and stakeholders to deliver robust infrastructure solutions. Ensure performancemonitoring and governance across large-scale systems. Contribute to CI/CD pipeline development and maintenance using GitLab. Essential Experience: Proven experience working within Central Government environments. Background … for large enterprise estates. Strong understanding of infrastructure-as-code principles and cloud-native technologies. Hands-on experience with: Terraform Kubernetes (EKS) CI/CD tooling (GitLab) Familiarity with performancemonitoring and governance in complex environments. Excellent collaboration and communication skills. If this sounds like the role for you, please provide an up-to-date CV and apply More ❯