Jobs 1 to 3 of 3

Shift Team Lead

Milton Keynes, Buckinghamshire -
These processes include, Incident Management, Major Incident Management, Change Management & Problem Management... * Adherence to agreed SLA/KPIs for the customer... * Provides feedback for Performance Management of own team members. * Providing coaching, mentoring and support to staff under direct line management... Demonstrable knowledge of ITIL... Strong People Management skills - interpersonal skills,...
Salary: comprehensive benefits scheme
Posted: 26 days ago

ITSCM Analyst (2nd line)

Milton Keynes, Buckinghamshire -
The role will be to carry out ITSCM (Disaster Recovery - DR) exercises (tests) and support any live invocations for a number of contracted customers in a controlled manner following an agreed schedule... Successful candidates must be able to undertake SC clearance prior to starting the role... Ensure associated processes (EG...
Salary: Competitive
Posted: 12 days ago

Incident manager - outsourcing/contact centre

Milton Keynes, Buckinghamshire -
Directions On-line Ltd
The company - contract Incident manager - coventry. Outsourcing/contact centre experience essential with preferably Financial Services FS/Cards exp preferred. My client based in coventry is looking for an Incident Manager. You will be the point of contact for all incidents within and will take responsibility for management, control and communication...
Rate: Unspecified negotialble
Posted: 6 days ago