6 of 6 Problem Management Jobs in Surrey

highly desirable. Understanding and practical experience of cloud networking solutions and technologies (Azure) considered an asset. Desirable knowledge in programming/scripting for network automation and operational efficiency. Service management background (Incident, Problem and Change Management). Team leadership experience desirable. Key Responsibilities Technical Leadership Being the hierarchical and functional escalation point for a Network Second Line … the team including conducting 121's, team meetings and performance reviews. Motivate, guide and coach team members to hit agreed targets via formal objectives and supporting development plans. Incident & Problem Management Proactively partner with the Observability Management function to establish trending and opportunities for Customer infrastructure optimisation. Be a process manager and advocate for Problem Management More ❯

to run smooth IT Services ROLESANDRESPONSIBILITIES Business as usual oMonitoring of Alerts, replication and review of IS issues. o2ndand 3rdline incident and Service request management. oRoot cause analysis and problem management. oActive directory, DNS, DHCP, File and print services administration and management. oSupported OpCos IT service administration and management. o2nd& 3rdline support for all Wintel, AD, DNS, DHCP, RSA … Certificate Authority, RDWEB, Trillex EPO, Encryption and all services etc. oAzure AD Connect and ADFS administration and management oPerimeter Services & WAN/LAN implementation and support oForti manager and Analyzer administration and management. oVoice (Mitel cloud PBX) administration. oProcess and technical Documentation. oCloud Services administration and management (AWS workspace, O365 License allocation, O365, EMS, SharePoint, MS Team and … Intune Administration etc.) oVMWare & vCenter support, installation, management and maintenance. oVeeam Backup/restore administration oHardware configuration review and sizing for servers and storages. oNimble San and Thecus NAS Support, management and maintenance. oFTP, Lotus notes client support oSystem center configuration management oApple business manager and mobile device management using Intune. oKey management services oAtlassian More ❯

This role will manage our Woking Campus. The Manager Data Center (MDC) is responsible for the management and performance of a data center site(s) and ensures the site(s) function(s) at the optimum performance and reliability; actively managing along the lines of the four pillars of our Operations Strategy: Service Excellence, Infrastructure Excellence, Sustainability and Governance, risk … Data Center (MDC) monitors all customer services and maintenance activities and provides/coaches the team with instructions. What youll do Health & Safety Oversight: Ensure adherence to the Quality Management, Environmental and Health & Safety Responsibilities Matrix Accountable for all activities on the sites in terms of Health & Safety and governance compliance, including site induction, supplier permits, and adherence to … Maintenance: Accountable for operating the site as energy efficient as possible, in coordination and working with other relevant functions. Accountable for the accurate and effective performance of monitoring and management systems Accountable for ensuring the timely, efficient, and high-quality execution of all maintenance and customer service tasks, as per Service Planning process guidelines. These activities encompass a range More ❯

as a technical advisor within the team, providing guidance and promoting best practices for managing IT infrastructure. Profile Strong background in Windows Server and Active Directory administration, including user management, group policy, and access control. Proven experience providing infrastructure and end-user support across Windows environments. Skilled in incident and problem management, including coordination with third-party More ❯

as a technical advisor within the team, providing guidance and promoting best practices for managing IT infrastructure. Profile Strong background in Windows Server and Active Directory administration, including user management, group policy, and access control. Proven experience providing infrastructure and end-user support across Windows environments. Skilled in incident and problem management, including coordination with third-party More ❯

Assist in service resolution to meet service level targets. Meet regularly with stakeholders and suppliers to monitor service levels. Drive continuous service improvement aligned with business needs. Stakeholder & People Management: Participate in major incidents and problem management. Monitor key performance indicators and customer satisfaction. Develop strong relationships with business colleagues and service providers. Reporting and Quality Assurance: Monitor … key managers and service providers. Audit and Compliance: Manage IT services in line with business goals. Identify opportunities for efficiency and innovation with technology suppliers. Key Skills: Extensive IT management experience. Gas Experience SCADA Experience Experience delivering IT services in multi-sourced environments. At least 5 years of senior-level customer service experience. Strong interpersonal, leadership, and stakeholder relationship More ❯