1 to 25 of 27 Problem Management Jobs in Surrey

services it needs), Guide (guiding the business through change using expertise and experience) and Guard (always protect the business). What you'll be doing: Supporting IT Services (Incident Management/Request Fulfilment): Ensure all incidents and service requests are successfully logged and accurately identified, categorised, prioritised, diagnosed and managed in the Service Desk IT service management tool … Work with third parties and colleagues to investigate, accurately diagnose, analyse & resolve issues and service interruptions and to resume normal service as soon as possible, following the approved incident management process Refer all requests that cannot be directly resolved at Service Desk level to the appropriate person, team or service provider whilst ensuring the customer is communicated to effectively … Escalate Major Incidents or complaints as appropriate Change Management/Problem Management/Project Management: Identify and report recurring incidents to BTS Service Desk Management team to prevent problems Attend bi-weekly problem management meeting where required to represent the Service Desk Attend Weekly CAB where required to present and represent Service Desk More ❯

the necessary technology, applications, and services), Guide (assist the business through change using expertise), and Guard (protect the business). What you’ll be doing: Supporting IT Services (Incident Management/Request Fulfilment): Ensure all incidents and service requests are logged, accurately identified, categorized, prioritized, diagnosed, and managed using the Service Desk IT service management tool, with clear … closure. Maintain detailed, accurate, and consistent records of calls and keep customers informed. Collaborate with third parties and colleagues to investigate, diagnose, analyze, and resolve issues promptly, following incident management procedures. Refer unresolved requests to appropriate teams or service providers, ensuring effective communication with the customer. Escalate Major Incidents or complaints as necessary. Change Management/Problem Management/Project Management: Identify and report recurring incidents to prevent future problems. Participate in bi-weekly problem management meetings and weekly CAB meetings to represent the Service Desk, communicate changes, and obtain stakeholder approval. Utilize project management methodologies and agile practices to improve communication and planning for service developments or changes. Act as More ❯

API integrations to identify and resolve system issues. User Acceptance Testing (UAT) – Support customers during UAT cycles, conduct internal testing, and collaborate with development teams to prioritise fixes. Incident & Problem Management – Manage major incidents, coordinate resolution efforts, and implement proactive fixes to prevent recurrence. System Monitoring & Support – Perform health checks, monitor alerts, and address issues proactively to minimise … troubleshooting guides, track key performance metrics, and drive service improvements. Skills & Experience: Must have proficiency in SQL for Querying. Experience with UAT support for customers. Experience in patching, change management, and deployment support. Strong knowledge of Windows Server, VMware, Hyper-V , and Networking (Active Directory, DNS, DHCP, Firewalls). Familiarity with Cloud & SaaS Technologies (Microsoft Azure, Office 365, Azure More ❯

API integrations to identify and resolve system issues. User Acceptance Testing (UAT) – Support customers during UAT cycles, conduct internal testing, and collaborate with development teams to prioritise fixes. Incident & Problem Management – Manage major incidents, coordinate resolution efforts, and implement proactive fixes to prevent recurrence. System Monitoring & Support – Perform health checks, monitor alerts, and address issues proactively to minimise … troubleshooting guides, track key performance metrics, and drive service improvements. Skills & Experience: Must have proficiency in SQL for Querying. Experience with UAT support for customers. Experience in patching, change management, and deployment support. Strong knowledge of Windows Server, VMware, Hyper-V , and Networking (Active Directory, DNS, DHCP, Firewalls). Familiarity with Cloud & SaaS Technologies (Microsoft Azure, Office 365, Azure More ❯

Intel/Macintosh Workstations & Laptops Windows 10, 11/OSX Network Printers configuration and support Mobile Devices (Smartphone/Tablets) – Android/iOS MO365 Service Now Incident/Service Management Systems Experience in the following systems preferred but not required: Lotus Notes/M0365 Remote Support Tools (TeamViewers) Active Directory/Microsoft Azure Basic Hardware repair Windows Autopilot Microsoft … Intune JamF (Apple MAC Management) Excellent communication and written skills within a global environment while dealing with all aspects of the business Ability to document technical processes in a clear and concise manner for both technical analysis and end user support Proven problem solving methodology with a rational approach to problem management. Flexible, enthusiastic attitude, capable of More ❯

and safely Continual service improvement and XLAs, putting the customer at the heart of everything you do. Translate tech jargon to non-technical stakeholders, coordinating tech teams. Governing the problem management process and overseeing root cause analysis Chairing problem reviews and influencing senior stakeholders across Technology Driving continuous improvement across tooling, reporting, and process maturity Providing guidance More ❯

among the first 25 applicants Join to apply for the Manager Data Center (Woking) role at Digital Realty Your role The Manager Data Center (MDC) is responsible for the management and performance of a data center site(s) and ensures the site(s) function(s) at the optimum performance and reliability; actively managing along the lines of the four … MDC) monitors all customer services and maintenance activities and provides/coaches the team with instructions. Job Description Your role The Manager Data Center (MDC) is responsible for the management and performance of a data center site(s) and ensures the site(s) function(s) at the optimum performance and reliability; actively managing along the lines of the four … Center (MDC) monitors all customer services and maintenance activities and provides/coaches the team with instructions. What You’ll Do Health & Safety Oversight: Ensure adherence to the Quality Management, Environmental and Health & Safety Responsibilities Matrix Accountable for all activities on the sites in terms of Health & Safety and governance compliance, including site induction, supplier permits, and adherence to More ❯

resources. Automate and streamline service requests and remediation processes. Manage and optimise Azure, Microsoft 365, Exchange, Intune, and virtualised environments. Support service transitions, documentation, and ITIL processes (Change, Incident, Problem Management). Participate in on-call weekend rota and lead technical projects. Technical Skills: Professional Attributes: Strong problem-solving, detail-oriented, team player. Passionate about service quality More ❯

configuration of the system, data migration and implementing required integrations with other Council systems. Unit 4 is supported by in-house IT & Digital teams that operate ITIL 4 service management processes and are structured into: Service Delivery (service requests, incidents, problem management, SLA/KPI reporting and supplier relationship management) Service Improvement (change requests, release management & business relationship management) The teams will be delivering improvements and efficiencies through optimisation of our system by automation of workflows, reduction of manual intervention, enhanced data analytics and standardised processes. About the Role Reporting to the Service Improvement Team Lead, you will join the wider IT&D Service and work as part of a dynamic team with the … the initial contact for customer enquiries, troubleshoot problems, offer progress updates, and ensure timely resolutions Keep accurate records of customer interactions, technical issues, and resolutions in Cherwell, our service management ticketing system, SharePoint, and other documentation systems Perform software testing and quality assurance to detect defects and confirm that Unit4 functionality aligns with customer requirements Assist in project delivery More ❯

and safely Continual service improvement and XLAs, putting the customer at the heart of everything you do. Translate tech jargon to non-technical stakeholders, coordinating tech teams. Governing the problem management process and overseeing root cause analysis Chairing problem reviews and influencing senior stakeholders across Technology Driving continuous improvement across tooling, reporting, and process maturity Providing guidance More ❯

The Manager Data Center (MDC) is responsible for the management and performance of a data center site(s) and ensures the site(s) function(s) at the optimum performance and reliability; actively managing along the lines of the four pillars of our Operations Strategy: Service Excellence, Infrastructure Excellence, Sustainability and Governance, risk and compliance. The Manager Data Center (MDC … Data Center (MDC) monitors all customer services and maintenance activities and provides/coaches the team with instructions. What youll do Health & Safety Oversight: Ensure adherence to the Quality Management, Environmental and Health & Safety Responsibilities Matrix Accountable for all activities on the sites in terms of Health & Safety and governance compliance, including site induction, supplier permits, and adherence to … Maintenance: Accountable for operating the site as energy efficient as possible, in coordination and working with other relevant functions. Accountable for the accurate and effective performance of monitoring and management systems Accountable for ensuring the timely, efficient, and high-quality execution of all maintenance and customer service tasks, as per Service Planning process guidelines. These activities encompass a range More ❯

wireless networks and devices Ability to work independently and as part of a team under pressure Experience in the education sector is desirable but not essential Technical troubleshooting and problem management skills Interpersonal skills sufficient to assist non-technical users of IT Hours – Monday – Friday - 08:00 -16:30 Keywords – line support, 2nd line, 2nd line support, IT More ❯

wireless networks and devices Ability to work independently and as part of a team under pressure Experience in the education sector is desirable but not essential Technical troubleshooting and problem management skills Interpersonal skills sufficient to assist non-technical users of IT Hours - Monday - Friday - 08:00 -16:30 Keywords - line support, 2nd line, 2nd line support, IT More ❯

customer base, including troubleshooting, diagnosis, and data analysis. Offer clear and concise communication (both verbal and written), ensuring updates are understandable for all technical levels. Support Telent's change management process and adhere to organizational policies, prioritizing incidents based on customer business needs and operational impact. Take technical ownership of all Telent incidents to ensure customer satisfaction, including case … management and data collection. Notify customers and third parties of technical issues, outages, and remediation statuses. Develop trend analysis and root cause analysis to support real-time Incident/Problem Management. Review performance reports to identify trends and assist the Problem Management process in improving future issue resolution. Collaborate with the Telent Service Desk team to More ❯

Assist in service resolution to meet service level targets. Meet regularly with stakeholders and suppliers to monitor service levels. Drive continuous service improvement aligned with business needs. Stakeholder & People Management: Participate in major incidents and problem management. Monitor key performance indicators and customer satisfaction. Develop strong relationships with business colleagues and service providers. Reporting and Quality Assurance: Monitor … key managers and service providers. Audit and Compliance: Manage IT services in line with business goals. Identify opportunities for efficiency and innovation with technology suppliers. Key Skills: Extensive IT management experience. Gas Experience SCADA Experience Experience delivering IT services in multi-sourced environments. At least 5 years of senior-level customer service experience. Strong interpersonal, leadership, and stakeholder relationship More ❯

wireless networks and devices. Ability to work independently and as part of a team under pressure. Experience in the education sector is desirable, but not essential. Technical troubleshooting and problem management skills. Driving license as site is hard to access using public transport. We can offer you: An environment that is underpinned by a passionate, people driven company. … career development and advancement opportunities including Microsoft/Apple training. Opportunities to gain experience in high level IT projects. The potential to progress to the senior levels of our management team. If you are interested in this role and would like to find out more, we would love to hear from you. More ❯

in various root cause analysis techniques. You're used to working with data—spotting trends and taking proactive action. About The Role: Own, manage, and continually improve the Incident & Problem management policies, processes, and procedures. Manage and drive the progression of high-priority and escalated incidents, focusing on proactive stakeholder communication, technical progression, and SLA adherence. Facilitate root … cause analysis of problem records using various techniques. Use data, reporting, and trending to identify areas of recurring incidents to raise proactive problem records. #J-18808-Ljbffr More ❯

You're used to working with data - spotting trends and taking proactive action to address the cause of them. About The Role: Own, manage and continually improve the Incident & Problem management policies, processes and procedures. Manage and drive the progression of high priority and escalated incidents - with focus on proactive stakeholder communication, technical progression and SLA adherence Facilitate … root cause analysis of problem records using a variety of techniques Use data, reporting and trending to identify areas of repeating incidents to raise proactive problem records #J-18808-Ljbffr More ❯

Services customer base, including troubleshooting, diagnosis, and data analysis. Offer clear and concise communication (both verbal and written), ensuring updates are understandable for all technical levels. Support Telent9s change management process and adhere to organizational policies, prioritizing incidents based on customer business needs and operational impact. Take technical ownership of all Telent incidents to ensure customer satisfaction, including case … management and data collection. Notify customers and third parties of technical issues, outages, and remediation statuses. Develop trend analysis and root cause analysis to support real-time Incident/Problem Management. Review performance reports to identify trends and assist the Problem Management process in improving future issue resolution. Collaborate with the Telent Service Desk team to More ❯

Services customer base, including troubleshooting, diagnosis, and data analysis. Offer clear and concise communication (both verbal and written), ensuring updates are understandable for all technical levels. Support Telent9s change management process and adhere to organizational policies, prioritizing incidents based on customer business needs and operational impact. Take technical ownership of all Telent incidents to ensure customer satisfaction, including case … management and data collection. Notify customers and third parties of technical issues, outages, and remediation statuses. Develop trend analysis and root cause analysis to support real-time Incident/Problem Management. Review performance reports to identify trends and assist the Problem Management process in improving future issue resolution. Collaborate with the Telent Service Desk team to More ❯

Services customer base, including troubleshooting, diagnosis, and data analysis. Offer clear and concise communication (both verbal and written), ensuring updates are understandable for all technical levels. Support Telent9s change management process and adhere to organizational policies, prioritizing incidents based on customer business needs and operational impact. Take technical ownership of all Telent incidents to ensure customer satisfaction, including case … management and data collection. Notify customers and third parties of technical issues, outages, and remediation statuses. Develop trend analysis and root cause analysis to support real-time Incident/Problem Management. Review performance reports to identify trends and assist the Problem Management process in improving future issue resolution. Collaborate with the Telent Service Desk team to More ❯

Services customer base, including troubleshooting, diagnosis, and data analysis. Offer clear and concise communication (both verbal and written), ensuring updates are understandable for all technical levels. Support Telent9s change management process and adhere to organizational policies, prioritizing incidents based on customer business needs and operational impact. Take technical ownership of all Telent incidents to ensure customer satisfaction, including case … management and data collection. Notify customers and third parties of technical issues, outages, and remediation statuses. Develop trend analysis and root cause analysis to support real-time Incident/Problem Management. Review performance reports to identify trends and assist the Problem Management process in improving future issue resolution. Collaborate with the Telent Service Desk team to More ❯

Services customer base, including troubleshooting, diagnosis, and data analysis. Offer clear and concise communication (both verbal and written), ensuring updates are understandable for all technical levels. Support Telent9s change management process and adhere to organizational policies, prioritizing incidents based on customer business needs and operational impact. Take technical ownership of all Telent incidents to ensure customer satisfaction, including case … management and data collection. Notify customers and third parties of technical issues, outages, and remediation statuses. Develop trend analysis and root cause analysis to support real-time Incident/Problem Management. Review performance reports to identify trends and assist the Problem Management process in improving future issue resolution. Collaborate with the Telent Service Desk team to More ❯

Assist in service resolution to meet service level targets. Meet regularly with stakeholders and suppliers to monitor service levels. Drive continuous service improvement aligned with business needs. Stakeholder & People Management: Participate in major incidents and problem management. Monitor key performance indicators and customer satisfaction. Develop strong relationships with business colleagues and service providers. Reporting and Quality Assurance: Monitor More ❯

for functionality improving systems performance and reduce cost. Tracking and analyzing performance and resource utilization of CICS systems Recommend changes, upgrades, and enhancements based on the technical analysis. Perform problem diagnostics and resolutions as well. Participate in incident and problem management activities related to applications and CICS. Encourage and ensure collaboration across functional users and vendors to … IPCS. Experience in cloning and sunsetting CICS regions. Basic understanding of CICS security with RACF. Exposure to working with SMF 110 records and its practical application in terms of problem determination. Strong problem determination skills in both system and application areas Proficient in working with high availability environment along with alignment to process (ITIL) Experience working with and More ❯