2 of 2 Problem Management Jobs in Surrey

major national organisation, is looking for an Application Support Engineer to join its growing support team. The business builds market-leading delivery management software used by retailers and logistics providers to power services such as Tracked delivery, Click & Collect, locker solutions and next-day delivery. With over 30 years … issues, work closely with customers, and collaborate with internal teams to deliver a consistently high level of service. This role suits someone who enjoys problem-solving, clear communication and working across technical and non-technical stakeholders. Company Culture & Values You'll join a collaborative, inclusive and supportive environment with ...

meet service level targets. Meet regularly with stakeholders and suppliers to monitor service levels. Drive continuous service improvement aligned with business needs. Stakeholder & People Management: Participate in major incidents and problem management. Monitor key performance indicators and customer satisfaction. Develop strong relationships with business colleagues and service providers. … Audit and Compliance: Manage IT services in line with business goals. Identify opportunities for efficiency and innovation with technology suppliers. Key Skills: Extensive IT management experience. Gas Experience SCADA Experience Experience delivering IT services in multi-sourced environments. At least 5 years of senior-level customer service experience. Strong ...