2 of 2 Problem Management Jobs in West Yorkshire

Problem Manager (Program Management) – UK Remote Greetings from KBC Technologies Group, UK/Europe. We are looking for an experienced Problem Manager with strong Program Management expertise to join our client in the UK. This is a Remote UK position (must be able to work UK hours). Role: Problem Manager (Program Management) Location … Remote – UK Experience: 10+ Years Employment: Contract/B2B - Inside IR 35. Responsibilities Ensure Problems are accurately identified, classified, and logged by Problem Analysts Coordinate resource allocation with IT Managers & Technical Leads for Problem Management activities Ensure all Problem Management processes follow agreed service quality levels Oversee Problem Analysts’ adherence to the Problem Management Process Provide status updates on Problems and Known Errors Guide and coach the Problem Management team on process activities Conduct Problem Reviews and Continuous Process Improvement Act as point of escalation for Problem Analysts Work closely with Service Desk, Incident Management, Change Management & Configuration Management teams Coordinate analysts’ time for More ❯

improvement plans. You will also act as an escalation point for the team, assisting in both the support and deployment of applications. The ideal candidate will be someone with management experience (managing BAU tickets and project related resource requirements) who is ok with being hands on 30-40% of the time. Someone with DevOps background would be ideal. Technical … experience with Azure DevOps, TSQL, SQL Server, ITIL incident and problem management, PowerShell, IIS, custom application deployments. Skills and Experience Proven experience leading a team of IT professionals conducting 1-2-1s and performance reviews Extensive experience in application support, troubleshooting and deployment Knowledge of the following technologies: Microsoft SQL Server & TSQL PowerShell, Scripting & Automation Microsoft IIS More ❯