6 of 6 Problem Management Jobs in West Yorkshire

ITIL Change & Problem Manager (West Yorkshire) Salary: £50,000 to £60,000 Working pattern: Hybrid, 2 days per week on site Exalto Consulting is recruiting a ITIL Change & Problem Manager to improve service stability and ensure changes land safely. You'll own the governance around change and problem management, bring structure to root cause analysis, and turn learning into measurable improvements. What you'll be doing Owning the end to end change process, including assessment, scheduling, approvals, and communication Chairing CAB meetings and ensuring risk, impact, and dependencies are understood Leading Problem Management, including ...

wants to lead technology service operations and ensure consistent, reliable performance across systems and platforms? In this role, you'll take ownership of incident management, service governance, and operational excellence, helping to deliver a seamless technology experience across the organisation. What you'll do: Lead incident and problem management, driving effective technical response and resolution. Manage SLAs, service performance dashboards, and continuous improvement initiatives. Oversee cyber security incident response and vulnerability remediation. Coordinate service desk triage and out-of-hours support coverage. Partner with key stakeholders across Product, Engineering, and Compliance to support audit readiness ...

work * Personally lead strategic initiatives while overseeing wider project portfolios * Act as the senior escalation point for platform-related issues * Own release, incident and problem management processes Platform & Commercial Ownership * Drive ongoing optimisation of e-commerce platforms (performance, usability, conversion) * Contribute to scalable platform roadmaps aligned to business … Team *Support budget and resource planning * Improve and evolve platform delivery processes * Encourage innovation, including adoption of emerging technologies such as AI Leadership & Stakeholder Management: * You are a confident, delivery-focused technology leader who combines commercial awareness with technical credibility. * Line management experience within e-commerce, platform ...

deliver complex technical support and project delivery across the organisations IBM MQ estate on z/OS, with a strong focus on incident resolution, problem management and system stability. The role supports critical platforms across multiple business divisions including digital, payments, retail and insurance, while contributing to technology … This position includes participation in out of hours deployments and migrations. RESPONSIBILITIES Provide technical support across complex MQ environments to tight timescales Deliver incident, problem and change resolution across critical systems Drive delivery against the technology roadmap with key stakeholders Enforce standardisation and support continuous improvement initiatives Collaborate across ...

transformation programmes Conduct deep dives into infrastructure, cloud and legacy risks Assess design and operating effectiveness of key technology controls Ensure incident and problem management themes are understood and addressed at root cause Digitisation & Infrastructure Visibility Drive improved visualisation and reporting of technology risk across the estate Ensure ...

accurate Support continuous improvement programs in response to support service metrics, customer feedback and process efficiencies Carry out root cause analysis in support of Problem Management. Reconcile issues across support teams to improve Incident Management Process Provide support to ICT Projects Work with a project team to assist ...