2 of 2 Problem Management Jobs in West Yorkshire

Major Incident & Problem Manager - ITIL v3 or v4 - Upto £55K - £65K + excellent benefits - Hybrid, Bradford office Location: Bradford, West Yorkshire with Hybrid Work Arrangements (1 - 2 days a week in the office) Our client, a leading organisation in the region, is seeking to recruit a Major Incident & Problem Manager to be responsible for the end-to-end … management of high-impact IT incidents and the proactive identification and resolution of underlying problems. This role ensures minimal disruption to business operations by leading the response to major incidents, driving root cause analysis, and implementing long-term solutions in alignment with ITIL best practices. This role acts as a central point of contact during critical incidents, coordinating technical … teams, communicating with various levels of stakeholders (including senior management) and driving continuous service improvement I the incident response and problem management processes. Skills and Qualifications: Essential: Proven experience in Major Incident and/or Problem Management roles within an ITIL-aligned environment. Strong understanding of ITIL v3 or v4 frameworks (certification preferred). Excellent More ❯

improvement plans. You will also act as an escalation point for the team, assisting in both the support and deployment of applications. The ideal candidate will be someone with management experience (managing BAU tickets and project related resource requirements) who is ok with being hands on 30-40% of the time. Someone with DevOps background would be ideal. Technical … experience with Azure DevOps, TSQL, SQL Server, ITIL incident and problem management, PowerShell, IIS, custom application deployments. Skills and Experience Proven experience leading a team of IT professionals conducting 1-2-1s and performance reviews Extensive experience in application support, troubleshooting and deployment Knowledge of the following technologies: Microsoft SQL Server & TSQL PowerShell, Scripting & Automation Microsoft IIS More ❯