5 of 5 Problem Management Jobs in West Yorkshire

strengthen our 3rd-line capability across Business Intelligence and core Windows/SQL infrastructure. This role will identify workarounds, resolutions and investigation for problem root causes as well as serving as an escalation point for application support teams for any concerns on the platform more generally. The role involves … working closely with resolver teams, problem management, service, change and development teams - applying Windows expertise to resolve incidents, progress problem records, guide infrastructure needs, and build capability through a shift-left approach. What youll do Investigate and resolve complex BI and platform incidents, collaborating with service desk ...

Application Maintenance & Support (AMS) engagements, and enterprise level program governance. Strong communication, leadership presence, and high client empathy are essential. Key Responsibilities Client & Stakeholder Management Serve as the primary onsite Client’s representative for the End Customer’s account. Build trusted relationships with senior stakeholders, IT leadership teams … across development, modernization, cloud, data, and digital portfolios. Coordinate with distributed offshore/nearshore teams to ensure seamless delivery execution. AMS/Support Engagement Management Govern ongoing AMS work covering application support, incident management, problem management, and enhancements. Drive continuous improvement, automation, and efficiency within support ...

associated technology stack across all development, testing and business critical production environments, including on call. Develop, maintain and provide IT capacity and performance management services across the associated technology stack. Installation, administration and support of all relevant systems. Provide appropriate consultancy services to other business users. … systems can be recovered as required. Plan and support the processing of all batch processing, data imports and exports. Provide effective incident and problem diagnosis and resolution utilising other internal and external support teams when required. Assist with regular capacity planning, performance measurement and tuning tasks liaising with other ...

regulated utilities environment. This is a senior, client-facing delivery role with accountability for end-to-end service delivery, covering digital transformation and application management services (AMS). You will act as the senior onsite point of contact, owning governance, delivery performance, and stakeholder relationships. Key Responsibilities Lead multi … across run and change Own delivery governance, reporting, RAID, KPIs and executive steering forums Manage AMS/application support services including SLAs, incident and problem management Drive Scaled Agile (SAFe) delivery including PI planning and release trains Oversee offshore and nearshore teams within a global delivery model Manage ...

data updates are efficiently tracked, progressed and communicated. They will play a vital role in maintaining service stability by supporting incident investigations, preparing management information (MI), ensuring accurate documentation, and coordinating with suppliers and internal teams. This role is an essential part of the live service function, helping maintain … logs, screenshots or evidence from relevant teams. Track progress, chase stakeholders and ensure timely closure of tickets. Analysis & Reporting Produce and maintain core Service Management MI, including: Weekly incident summaries SLA/OLA performance data Trend analysis Volumetrics and user behaviour observations Identify patterns or recurring issues and flag ...