5 of 5 Problem Management Jobs in West Yorkshire

the next generation of IT consulting. Operating across both public and private sectors, we offer a comprehensive range of services from product design and engineering, digital strategy, data services & management (Machine Learning and AI), cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs. Job Description We have an exciting opportunity for … a Problem Manager to join our growing Service Management team. In this role, you will play a key part in managing problems through their lifecycle, supporting the identification of root causes, reducing the likelihood of recurring issues, and contributing to the continuous improvement of IT services. You will also work closely with and support Major Incident Management to ensure follow-up actions are effectively addressed and tracked. Key Responsibilities: Manage the Problem Management process from identification through to resolution, ensuring adherence to established procedures and timelines. Work with technical teams and suppliers to investigate root causes, identify underlying issues, and track corrective actions to completion. Analyse incident and problem data to identify trends More ❯

development while continuously seeking to enhance performance of the IT Team.As the ‘Service Desk Lead’, you will ensure all requests are logged and managed to completion on the service management tool whilst also guaranteeing that IT systems, services and resources enable compliance with relevant standards/policies.This IT Team Lead role will expect you to deliver effective incident management, problem management, change management and other ITIL lifecycle processes as required. As is expected in this type of role, you will implement best practices across the IT service lifecycle. Package: 37.5 hours per week 31 days holidays plus bank holidays Well above average employer pension contribution, professional development, cash health plan, salary sacrifice schemes (lifestyle benefits … and discounts) Technical requirements: Previous experience leading IT teams Windows 10/11 Management of IT BAU projects Rang of IT Systems, hardware and architecture Excellent communication skills and the ability to manage competing priorities Asset management for IT hardware, software, and other IT equipment Effectively, this role is responsible for the smooth running of an efficient IT More ❯

clients. Based in Leeds this is a great opportunity to join one of the most exciting, innovative, prestigious, and forward-thinking technology-enabled organisations in the UK. Our Service Management Practice delivers infrastructure support services to a significant number of clients, across multiple sectors. The current Service Delivery team is approximately 20 strong and offers prospective candidates with the … appropriate interventions, directing and facilitating resolution activity Update ITSM toolset, capturing all updates and actions. Complete Major Incident Report, setup and run Post Incident Review meetings and ensure all problem records are logged and progressed with suppliers. Complete Monthly reporting for Major Incidents and Problem Management and run daily/weekly Major Incident and Problem Meetings. … Ensure all problem records are logged and progressed with suppliers. Manage the end-to-end reactive and proactive Problem Management Process. Qualifications Considerable experience of working with the ITIL Service Lifecycles in an ITIL based Service Management environment ITIL Foundation V4 or equivalent experience Self-motivation, flexibility, initiative, and integrity are required to ensure that our More ❯

and efficiency Ensure compliance with IT security policies and procedures Investigate, diagnose, and resolve application issues using support tools Escalate unresolved incidents and document resolutions Analyse trends to improve problem management and user training Create and deliver training materials to promote best practice Use advanced technical skills to solve complex issues What skills & qualifications you will need: Excellent … knowledge of AGM & BGM work and asset management processes Support and implement change aligned with Yorkshire Waters strategic goals Deliver business process improvements in key operational areas Communicate and influence effectively across all levels of the organisation Provide reliable IT services that meet business needs Understand and influence key applications and their dependencies Share specialist IT knowledge across teams … Contribute to project lifecycles, including roadmaps and planning Apply a methodical approach to problem-solving Although we operate 24 hours a day, 365 days a year, its important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that More ❯

opportunity to make a real difference in public service delivery while working in a dynamic, collaborative environment. What skills, knowledge and experience will you need? Experience in IT service management, ideally using ITIL-based methodologies. Ability to manage live service issues and work under pressure to tight deadlines. Strong stakeholder engagement skills, including working with external suppliers and operational … teams. Experience contributing to incident and problem management, service reporting, and SLA/OLA management. Ability to communicate technical issues in clear, business-focused language. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle-Upon-Tyne or Sheffield. Hybrid Working: We work a hybrid model - you More ❯