12 Problem Management Jobs in the East of England

VM's * Enterprise services Experience - Active Directory/DFS/Certificate Services/Keystores/IIS Web Services/Apache Tomcat * Security Patching * Release management and Change management * Problem Management * Root Cause Analysis skills to be considered please submit an up-to-date CV Due to more »

customer satisfaction by managing customer expectations and ensuring prompt issue resolution. • Must be well presented to showcase the professionalism of the company. • Incident and problem management: • Manage and prioritise incidents and service requests in accordance with defined service level agreements (SLAs). • Analyse incidents and identify trends to … proactively address recurring issues. • Escalate incidents to the appropriate teams when necessary. • Contribute to problem management activities by identifying and documenting root causes and proposing preventive measures. As a small organisation you will be expected to carry out diverse duties and be flexible, demonstrating a positive attitude. Requirements … software, and networking concepts. • Proficiency in troubleshooting desktops, laptops, operating systems (Windows, macOS), and common business applications. • Familiarity with ITIL framework and IT service management principles. • Excellent problem-solving skills and ability to diagnose and resolve complex technical issues. • Strong organisational skills with the ability to prioritise and more »

on the latest infrastructure technologies. Essential Competencies: Non technical: Demonstrable experience working in IT service delivery Exceptional Customer Service skills Incident and Service Request Management Problem Management Ability to manage a high volume of tasks Understanding of ITIL Understanding of IT Security Excellent attention to detail Methodical … and logical approach to problem solving. Technical: Windows Server Support and Admin Windows 10/11 Support and Admin Active Directory Admin Filesystems and Permission Management Microsoft Application Support and Admin Email Applications Support and Admin Remote working Support and Admin Some of the technologies you will work more »

rd line support. The main responsibility for providing day to day operational support for the Clients Application Portfolio, through the effective use and management of incident, requests and problems. You will be responsible for the regular monitoring and maintenance of the application portfolio. In addition you will provide appropriate … SharePoint expertise, in terms of support, content management and development of sites, services and functionality. Responsibilities Provide 2 nd and 3 rd line support for the Clients application portfolio Monitor application systems, identifying performance trends and taking action when necessary to stop problems arising Liaise with 3 rd party … Ensure that pro-formas are completed and submitted and track delivery Provide test support for new and enhanced systems/applications Responsible for Change Management process, ensuring that changes are managed, roll-back plans are in place and that they are appropriately scheduled and approved Owns Configuration Management more »

services in line with the Statement of Work and company standards Creating and tracking the Service improvement plan (SIP) including quality assurance Own the problem management process, proactively coordinating resolutions with customers, third parties and internal teams. Publication of regular service reports and review with key stakeholders and … suppliers Respond to escalations and to high priority incidents which may require escalation and assist with any management support. Ensure all ITSM policies are adhered to. Provide project/service transition support around Stakeholder communications for planned & unplanned service interruptions (Outages, maintenance etc) Accountable for the resolution of priority … and continuous improvements. Contribute to a 24x7 On-call rota to manage P1 and P2 incidents. Role Requirements 5+ years industry experience IT service management Service reporting experience and ability to interpret metrics. Outsourced/Service integration service management. Demonstrable experience of creating and owning a Service improvement plan more »

Manager, the Application Support Analyst has primary responsibility for providing day to day operational support for the Application Portfolio, through the effective use and management of incident, requests and problems. ou will be responsible for the regular monitoring and maintenance of the application portfolio. You will be responsible for … the change management process, ensuring that the all changes are managed in accordance with the appropriate policies and that they have an appropriate roll-back plan and are scheduled in conjunction with the SSC and 3 rd party suppliers as appropriate. Responsibilities Provide 2 nd and 3 rd line … the application architect and project services as required for project deliverables Provide test support for new and enhanced systems/applications Responsible for Change Management process, ensuring that changes are managed, roll-back plans are in place and that they are appropriately scheduled and approved by CAB, liaising with more »

that arise. Collaborate with cross-functional teams to resolve problems quickly. Conduct post-incident analysis to identify root causes & implement preventive measures. Work on problem management, including identifying recurring issues and implementing long-term solutions. Knowledge and Experience Relevant Bachelor's degree in Computer Science, Information Technology, or more »

maintenance, support and tuning. Monitor system performance and troubleshoot issues to ensure optimal uptime and reliability. Responsible for the analysis of error trends and problem management. Incident response (service requests and system incidents) Documentation: current and new systems – administering correct documentation Implementing and maintaining security policies and procedures to more »

maintenance, support, and tuning. Monitor system performance and troubleshoot issues to ensure optimal uptime and reliability. Responsible for the analysis of error trends and problem management. Incident response (service requests and system incidents) Documentation: current and new systems – administering correct documentation Implementing and maintaining security policies and procedures to more »

processes. You will be responsible for the on-going health of the Financial Consolidation & Close Cloud Services (FCCS) applications and the Oracle Enterprise Performance Management (EPM) environment. You will identify improvement opportunities and work with multiple business units and our support partner to ensure efficient, productive and secure use … Scheduler Service (ESS) jobs. Monitor system performance, troubleshooting issues, applying patches and updates, and providing technical support to end-users as needed. Ensure change management approval process is adhered to. Control system configuration deployments and ensure business and system impact is managed and signed off. Manage incidents and service … and user community in all day-to-day activities. Be the point of contact between the business and third parties for issue resolution and problem management. Provide technical and functional expertise to facilitate better decision making and propose options for new and amended functionality. Maintain documentation related to system more »

essential for this role. Preference is given based on professional capabilities, transferrable from other disciplines which should allow more diverse approaches to task and problem management. Mapping & Coordination * Map deliverables, KPI and KRI between tower functions (internally) and with external stakeholders/customers using Power Bi and Kanban. * Coordinate … KRIs; Resilience; Threat intelligence as required. * Assist with drafting of statements of work, job descriptions or commercial proposals (incl Business Cases). Running & Change Management * Oversee staff onboarding and offboarding knowledge transfer. * Oversee engagements with other teams when presenting business cases or change proposals governance. * Maintain financial forecasts, external more »

Scheduler Service (ESS) jobs. Monitor system performance, troubleshooting issues, applying patches and updates, and providing technical support to end-users as needed. Ensure change management approval process is adhered to. Control system configuration deployments and ensure business and system impact is managed and signed off. Manage incidents and service … and user community in all day-to-day activities. Be the point of contact between the business and third parties for issue resolution and problem management. Provide technical and functional expertise to facilitate better decision making and propose options for new and amended functionality. Maintain documentation related to system more »