2 of 2 Process Improvement Jobs in Cambridgeshire

email Maintaining clear documentation of common issues and solutions to support team knowledge Supporting the team with general IT tasks and contributing to ongoing process improvements Ensuring high levels of customer satisfaction and building strong relationships with clients Who we re looking for: Fluent in English and Dutch, written ...

services meet contractual commitments, SLAs, and customer expectations. Lead and manage onsite service teams. Drive customer satisfaction, retention, and advocacy. Identify service risks, issues, improvement opportunities, and growth potential. Manage customer escalations to timely resolution. Report on service performance, customer health, KPIs, and SLAs. Collaborate cross-functionally to deliver … willing to obtain Security Clearance. Desirable Experience working for a Managed Service Provider (MSP). Strong understanding of enterprise technologies. Experience driving operational or process improvements. Who You Are Customer-focused, proactive, and solutions-driven. Resilient, adaptable, and commercially aware. A collaborative leader with a strong One Roc mindset. ...