Head of Support & Service Reliability Engineering
- Hiring Organisation
- Jobleads-UK
- Location
- Guildford, England, United Kingdom
will own the end-to-end operational integrity of the platform, ensuring availability, performance, and customer trust, while partnering closely with Engineering, Product, and Customer-facing teams; being a key contributor to our GRR goal of 90%+. Sycurio employs a strategic managed service provider who provides … Business telemetry (transactions, payment success rates, usage) End-to-end customer journey visibility Ensure issues are detected proactively, not customer-reported Partner with Product and Engineering to embed telemetry into the platform Support Operations (L1–L3) Lead global support teams ensuring high-quality, SLA-driven case management Define ...