2 of 2 Release Management Jobs in South Wales

will doReporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting and coordination to enable designated … make decisions and drive outcomes. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design/Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence ...

Qualified to degree level or with equivalent relevant experience Desirable ITIL Practitioner or equivalent knowledge and experience Training qualification or equivalent relevant experience Project Management qualification (e.g Prince 2) Experience Essential Working within a quality driven environment Translation of business requirements into specialist functional specifications for digital applications Desirable … Experience of working in the NHS or healthcare environment Understanding of risk management NHS Wales Digital Systems Where the role requires use of WordPress (or equivalent CMS) for the design and publication of web content Aptitude and Abilities Essential Ability to make judgements involving a complex range of facts ...