and order management, staff and field support scheduling & development, technical/non-technical guidance, and orchestrating case escalation resolution The ability to carry out RootCauseAnalysis to solve problems and communicate analysis of issues with both external and internal customers to determine, prioritise, and delegate more »
liaise with other business stream managers and functions regarding forward work projections to ensure NPT targets are met Drive process improvements by appropriate data analysis Attend various meetings and action/communicate instructions Produce written reports and make presentations Perform rootcauseanalysis and resolve problems more »
and to a high standard Vendor escalation and case management Assisting the Technical Services Manager with creation of major incident reports, service reports and rootcauseanalysis Performing regular maintenance and patching of managed service clients network and security systems Identifying and suggesting service improvements Mentoring other more »
and to a high standard Vendor escalation and case management Assisting the Technical Services Manager with creation of major incident reports, service reports and rootcauseanalysis Performing regular maintenance and patching of managed service clients network and security systems Identifying and suggesting service improvements Mentoring other more »
of critical IT assets Respond to issues in an efficient manner to maintain business SLA’s Complete and document fault finding as part of rootcauseanalysis Provision IT services following an approved workflow Report and track issues via the appropriate management tool Keep management and other more »