Service Level Agreement (SLA) Jobs in Bedfordshire

The successful candidate should be ITIL qualified or will have worked in an ITIL environment, will have experience supporting mobile devices (Blackberries, Ipads, PDA's, Nokias) and will have strong Windows and Active Directory knowledge and experience... The candidate must have the ability and confidence to work on their own...

Manage service delivery against contractual SLA's and KPI's, in adherence to ITIL processes... *Utilise and contribute to the further development of Change, Problem and Incident Management ITIL processes... *ITIL V3 Foundation certified... *Broad technical understanding of different platforms - IBM, UNIX, Microsoft, Datacentre environments etc... *PRINCE 2 certification desirable.

Act as the first line of escalation with the Incident Management Process for business users... - Ensure SLA’s are delivered across the team... - Advanced knowledge of MS Office suite of application (Excel, PowerPoint, Access, etc). - ITIL Framework... - Resource management... - Educated to degree level (or equivalent) in a numerate/scientific discipline.

Team leadership and mentoring... *Strong people management skills and experience, including resourcing/recruiting, mentoring, training provision, appraisals etc... *Strong technical skills including; oWindows Server 2008/2012... oMicrosoft Exchange 2007/2010/2013. oMicrosoft SQL Server. oExtensive knowledge of other Microsoft Technologies. oVMware ESX/vSphere. oCitrix XEN APP/XEN Desktop/NetScaler Technologies.

As this is a new role the client is looking for candidates from a back ground within Service delivery and working on Service Transitions... The policy may include user training and documentation, sign off by business managers, and agreement to go live dates, technical support documentation accepted by support functions,...

Additional duties involve: - Providing all levels of desktop support - Leading the support team, managing performance to ensure consistent achievement of KPI's for SLA's and customer satisfaction levels - Supervising the 1st level support team by allocating tasks and monitoring their completion - Continuous review of procedures to ensure best practise -...

Additional duties will involve assisting with QA testing of software prior to release to clients, documentation, reports and occasional visits to client sites to provide implementation/upgrade services (full driving licence required)... - Well versed in administering/supporting a technical environment (W2003/2008, Linux) - RDB ideally Oracle, possibly MS SQL, Postgres...

Test Oracle-supplied patches... - Provide functional and technical support to the Oracle Financials user community for GL, AP, AR, PO, iProc, FA, CM modules and also AME, SLA and E-Business Tax... An ideal Oracle Functional Support Analyst will hold the following skills and experiences: - Oracle E-Business Suite Release...