2 of 2 SLA Jobs in Bedfordshire

1st Line Support Technician

Hiring Organisation
Gilmartins
Location
LU5, Houghton Regis, Central Bedfordshire, Bedfordshire, United Kingdom
Employment Type
Permanent
Salary
£26000 - £28000/annum
point of contact for IT issues, logging and resolving tickets via Freshdesk . You will ensure tickets are prioritized correctly according to business impact (SLA). User Lifecycle Management: Handling the full onboarding and offboarding process, including account creation in Active Directory, assigning Office 365 licenses , and setting up permissions. ...

Service Desk Manager

Hiring Organisation
Total IT Technology Solutions Ltd
Location
Bedford, Bedfordshire, South East, United Kingdom
Employment Type
Permanent
Salary
£45,000
ensure increases in first-time fix rate Client Relationship Management: Maintain client/service documentation, liaise with the executive management team, and report on SLA/KPI statistics Performance Reviews and Feedback: Conduct effective performance reviews, provide feedback, and approve team-only service expenses and overtime Organise Rotas and Attendance ...