Service Level Agreement (SLA) Jobs in Bedfordshire

This will then drive and define the approach to transition and ensures that Operational Level Agreements (OLAs - internal), and/or underpinning agreements (external) are in line with SLA targets. The ideal candidate for the Service Design Specialist role should have the following skills / experience - - Service Management & Design. - ITIL V3. - Ability...

The responsibilities will include (but not limited to): - Handling incoming phone calls in line with the companies standards, policies and procedures - Monitor social media (Twitter/Facebook) and respond to relevant comments/mentions - Maintaining a high level of service whilst efficiently problem solving customer situations - Accurate logging of all contacts and...

Technical Support Engineer (Windows Server) to £35,000 based Luton / Dunstable area... The Technical Support Analyst will take responsibility for providing support on the operation of the Managed Service, troubleshooting and taking responsibility for completing tasks ensuring that SLA’s are met... Additional duties will involve assisting with QA testing...

As this is a new role the client is looking for candidates from a back ground within Service delivery and working on Service Transitions... The policy may include user training and documentation, sign off by business managers, and agreement to go live dates, technical support documentation accepted by support functions,...