3 of 3 SLA Jobs in Bedfordshire

first point of contact for IT issues, logging and resolving tickets via Freshdesk. You will ensure tickets are prioritized correctly according to business impact (SLA). User Lifecycle Management: Handling the full onboarding and offboarding process, including account creation in Active Directory, assigning Office 365 licenses, and setting up permissions. ...

teams. Track progress, chase stakeholders and ensure timely closure of tickets. Analysis & Reporting Produce and maintain core Service Management MI, including: Weekly incident summaries SLA/OLA performance data Trend analysis Volumetrics and user behaviour observations Identify patterns or recurring issues and flag them into Problem Management. Support ongoing CMDB ...

Build strong relationships with the customer's IT leadership, acting as their trusted advisor on Azure cloud strategy, roadmaps, and future-state architecture. Oversee SLA/OLA performance for infrastructure and Azure managed services, ensuring KPIs and contractual commitments are met. Support and mentor team members, fostering deep Azure capability ...