Service Level Agreement (SLA) Jobs in Bedfordshire

A well established IT Support services organisation in Bedfordshire is actively seeking a Incident Manager to proactively own and manage incidents to a satisfactory resolution including facilitating the recovery of all Priority 1 and 2 incidents with appropriate reporting and notifications; manage the incident Service Level Agreement Key Performance Indicator’...

Our solutions are based on Microsoft technology, including IIS, Active Directory and Microsoft System Centre suite of products... Resolving issues within SLA's... - Excellent 'hands-on' experience of Microsoft Windows Server operating systems, IIS, Active Directory, Group Policy. - Excellent 'hands-on' experience of DNS, DHCP, and FTP. - Exposure to Microsoft...

To manage strategic relationships with schools and other partners to secure continuous improvement in the quality and cost effectiveness of transport provision... * Ensure a robust quality assurance framework for all activity within the service area in compliance with service policy. * Manage the operational relationship with the nominated manager in the...

Test management and coordination... Impart key knowledge and develop finance team leaders and managers relating to the SAP ERP system... Responsible for participating in the planning, development, maintenance, and enhancement of finance applications and the functional modules with our SAP ERP... -Train and impart key knowledge to finance team leaders...