2 of 2 SLA Jobs in Bedfordshire

years) Demonstrated conflict management skills in customer-facing environments Familiarity with ITIL frameworks (ITIL v4 Foundation desirable) Technical knowledge in networking (desirable) Experience in vendor management and working within SLA-driven environments Exposure to Lean Six Sigma methodologies is an advantage CCNA and/or Cisco Certified Support Technician (CCST) - Preferred This is an urgent vacancy where the hiring manager More ❯

Team Lead is responsible for leading the Network Team to ensure the optimal operation of the services they support. This includes ensuring service availability, resolution of incidents within agreed SLA's, and completion of service requests, project work, continual service improvement tasks, and security improvement activities. In addition, the Network Team Lead should be a technical leader in their field … network services of any changes presented to CAB Operational Monitor incidents escalated by the IT Service Desk and ensure they are resolved in accordance with priority within any applicable SLA's by a member of the Network Team Prioritise the day to day tasks that need to be undertaken by the Network Team, assigning to required team members Ensure the More ❯