2 of 2 SLA Jobs in Bedfordshire

Cyber Security Analyst

Hiring Organisation
Total IT Technology Solutions Ltd
Location
Bedford, Bedfordshire, South East, United Kingdom
Employment Type
Permanent
Salary
£28,000
Security ticket queue, taking ownership of tickets that are assigned to the Security team and managing through to resolution in line with ITIL, meeting SLA's and working with the IT team(s) as necessary. Company benefits: 30 Days annual leave plus 1 day, 2 weeks either side of your ...

Service Desk Manager

Hiring Organisation
Total IT Technology Solutions Ltd
Location
Bedford, Bedfordshire, South East, United Kingdom
Employment Type
Permanent
Salary
£45,000
ensure increases in first-time fix rate Client Relationship Management: Maintain client/service documentation, liaise with the executive management team, and report on SLA/KPI statistics Performance Reviews and Feedback: Conduct effective performance reviews, provide feedback, and approve team-only service expenses and overtime Organise Rotas and Attendance ...