Jobs 1 to 15 of 19

Service Desk Analyst

Milton Keynes -
Hays IT - Uk Posting account
Responsibilities will include, but not be limited to; - Receiving inbound calls from users with technical issues with a view to efficiently generating a resolution at first contact. - Adequately managing customer's expectations of a technical fix, quickly and efficiently identifying and escalating L2 status dilemmas to the second line support...
Rate: £10.00 per hour
Posted: 13 days ago

3rd Line Support Analyst

Milton Keynes, Buckinghamshire -
Interact Consulting
The 3 rd Line Support Analyst will be required to provide 3 rd line support for all escalated issues within established SLA's. The successful candidate will have SQL knowledge / experience, proactively monitor & maintain key systems / servers, liaising with 3 rd parties to solve hardware / software issues, Update and maintain...
Salary: 25-30k
Posted: 2 days ago

Call Centre/Service Desk Analyst/1st Line Support

High Wycombe, Buckinghamshire -
Global Technology Solutions Ltd
KEY RESPONSIBILITIES: General responsibilities for a Service Desk Analyst: *To own the SLA for all accounts assigned to them, proactively manage incidents and seek to resolve potential problems for particular calls, following predefined procedures. *Have as strong awareness of contractual requirements and apply these to the work undertaken ensuring that...
Rate: £8.00 - £8.50 per hour
Posted: 22 hours ago

Helpdesk Analyst (1st Line Support Analyst Desktop SLA ITIL)

Buckingham, Buckinghamshire -
Go IT Recruitment Ltd
ESSENTIAL SKILLS / REQUIREMENTS A BSc Degree in Computer Science or a related field or equivalent HND... Technical skills in troubleshooting expertise in: Microsoft Windows XP/7/8 OS and Microsoft Office... Ability to follow procedures and adhere to Service Level Agreements (SLA’s) Ability to take ownership of issues and...
Salary: From £18,000 to £20,000 per annum + excellent benefits
Posted: 2 days ago

Service Desk Analyst/ Technical Support/ 1st/2nd Line Support

Milton Keynes, Buckinghamshire -
Bluetownonline
Technical Skills: MS Office - all versions; Active Directory skills (Basic account management) ; Exchange 2007/2010 (Basic skills); Sophos or Symantec (Norton) anti-virus; Windows XP/7/8; Windows Server2003/2008 (Basic skills); Must be able to demonstrate the ability to diagnose and trouble shoot IT issues... (KEYWORDS: IT Service Desk,...
Salary: £17k - 24.5k per year
Posted: 2 days ago

3rd Line Support / Technical Support Engineer

Milton Keynes, Buckinghamshire -
Bluetownonline
Key Skills and Attributes: In-depth experience of LAN/WAN troubleshooting, related device configuration and maintenance. In-depth experience of MS Office - 2007/2010/2013. In-depth experience of Exchange 2007/2010/2013. In-depth experience of Windows Server 2003/2008/2012. In-depth experience of Windows Vista/7/8...
Salary: £26k - 35k per year
Posted: 5 days ago

User Access Manager

Milton Keynes, Buckinghamshire -
Boeing
The User Access Manager will be line managed by the Service Operations Manager and will work with the SCIS DP Service Desk manager and process owner, support teams and stakeholders to ensure respective ITSM SLAs & KPI’s are delivered to the customer’s expectations. The position will have direct line...
Salary: Competitive
Posted: 20 hours ago

User Access Manager (Service Desk, IT Support, User Management)

Milton Keynes, Buckinghamshire, United Kingdom -
Boeing
The User Access Manager will be line managed by the Service Operations Manager and will work with the SCIS DP Service Desk manager and process owner, support teams and stakeholders to ensure respective ITSM SLAs & KPI’s are delivered to the customer’s expectations. The position will have direct line...
Salary: Competitive salary
Posted: Yesterday

Business Analyst / Release Analyst (x2); £50-65K

Milton Keynes, Buckinghamshire -
Brimstone Consulting
Second, business analysis relating to process and technical improvements... Qualifications Competencies: - Data Analysis - Business Analysis - Process Analysis - Strong Verbal and Written communication - Reliable - Detail Focused - Strong Team Player Essential- - ITIL V3 Qualifications and Experience essential - Experience of Release and Deployment Processes - Crystal Reports - COGNOS Reporting - Business/Process Analysis Desirable but...
Posted: 20 hours ago

Application Team Lead / Team Management

High Wycombe, Home Counties -
Church International
This includes the line management of all team members, and a continuous development of capability within the team along with managing the prioritisation and allocation of work across the team. In addition, the Team leader will need to ensure all applications and systems supported by the team perform to agreed...
Salary: £70,000 per annum
Posted: 22 hours ago

Service Desk Team Leader - 6 Month Fixed Term Contract

Buckinghamshire -
ComputaCenter
People Management and Development. Manage the workflow and resources of the team to meet Computacenter’s contractual obligations... ITIL Foundation Certification... Asset management process’s... Key facts about Computacenter... gaining the highest outsourcing satisfaction rating for the second year running- Named EMEA Enterprise Management Partner of the year 2013 at...
Rate: Competitive
Posted: 21 hours ago

3rd Line Network Analyst

Buckinghamshire -
ComputaCenter
Relevant technical qualifications such as o CCNP R&S/Security or relevant experience (Highly desired) o Solid understanding of Data Centre deployments (desired) o Firewall Technologies (Mainly Cisco ASA, Checkpoint and Nokia ) o Checkpoint - CCSA/CCSE o Understanding of proxy technologies (Ideally Bluecoat) o Load balancers (Citrix Netscalers, F5, Cisco...
Salary: Competitive
Posted: 20 days ago

Operations Analyst

Milton Keynes, Buckinghamshire -
Waitrose
Additionally, you'll use data mining and data modelling to provide cost/benefit analysis and support the rest of the financial side of our operational performance... You should have a degree in Industrial Engineering, Business Admin, Maths or Finance, and you'll have advanced skills in Mini-Tab, Access, SQL,...
Posted: 6 days ago

SAP Support Analyst (SAP FI, SAP MM)

Milton Keynes, Buckinghamshire -
Opal Tree Solutions
Our client is looking for an SAP Support Analyst with previous application experience in SAP FI (SAP FICO, SAP FI-CO, SAP FI/CO also considered) and SAP MM. In this role you will be required to liaises with line teams to assist in resolving incidents, analyse customer documents and...
Salary: £24000 - £35000 per annum + Benefits
Posted: 2 hours ago

Software Support Team Leader

Princes Risborough, Buckinghamshire -
Clubwise
As Support Team Leader you will manage and motivate a team of support staff to provide excellent customer service ensuring professional cost-effective front line support, in line with agreed SLA's and KPI's... Identifying areas of improvement for the internal Quality Management System (QMS)... Very good coaching and...
Salary: £28000 - £32000 per annum + Benefits
Posted: 6 days ago