Service Desk Analyst
Camberley, Surrey, South East, United Kingdom
Telent Technology Services Ltd
resolution Liaise pro-actively with suppliers/partner vendors and escalate where necessary to ensure timely call resolution in order to achieve customer specific SLA's Understand and proactively operate the "Escalations Procedure" Consistently meet Service Desk (KPI) Key Performance Indicators as set by the Service Centre Manager/Incident … Manager Schedule/Dispatch an appropriate Telent Engineers to resolve any issues or failures that our customer has, taking into account the SLA's and skill sets of the engineers Service Desk Analyst - Who you are: The Service Desk Analyst (Customer Service Desk Agent) will have a natural passion for more »
Employment Type: Permanent
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