SLA Jobs in Surrey

1 to 25 of 39 SLA Jobs in Surrey

Service Desk Analyst

Epsom, England, United Kingdom
Hybrid / WFH Options
Toyota Financial Services (UK) PLC
to work to the best of their ability Excellent customer service skills, the ability to build strong relationships across the broader IT teams and business Experience working to Service Level Agreement targets Ability to use remote control tools and provide effective telephone/remote support Experience providing PC support including image creation, building, configuring and troubleshooting PC hardware and software More ❯
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Application Support Specialist

Woking, England, United Kingdom
Hybrid / WFH Options
Pyramid Recruitment Ltd
fantastic opportunity to join a dynamic team, troubleshooting complex technical issues and ensuring seamless customer support. Key Responsibilities: Customer Support & Issue Resolution – Investigate and resolve escalated support tickets, meeting SLA targets. Communicate effectively with customers via email, phone, and support portal. Technical Troubleshooting & Analysis – Perform root cause analysis using SQL, application logs, and API integrations to identify and resolve system More ❯
Posted:

Application Support Specialist

Woking, England, United Kingdom
Hybrid / WFH Options
Pyramid Recruitment Ltd
fantastic opportunity to join a dynamic team, troubleshooting complex technical issues and ensuring seamless customer support. Key Responsibilities: Customer Support & Issue Resolution – Investigate and resolve escalated support tickets, meeting SLA targets. Communicate effectively with customers via email, phone, and support portal. Technical Troubleshooting & Analysis – Perform root cause analysis using SQL, application logs, and API integrations to identify and resolve system More ❯
Posted:

IT Service Desk Analyst (1st Line Support)

Guildford, Surrey, England, United Kingdom
4Square Recruitment Ltd
hardware, software, network) or escalate to 2nd/3rd line teams when needed. Develop "quick win" solutions to reduce escalations and improve efficiency. Monitor and manage tickets to ensure SLA compliance. Support general IT activities, including documentation, procurement, and system updates. Work shift patterns (between 8am-6pm) as part of a collaborative team. What We’re Looking For: Strong customer More ❯
Employment Type: Contractor
Rate: £15.00 - £22.00 per hour
Posted:

Technical Services Success Manager

Leatherhead, England, United Kingdom
Hybrid / WFH Options
Bytes Software Services
business reviews (QBRs). Onboard new clients by leading support service induction meetings. Service Performance & Reporting Prepare content and present Client service Induction meetings Track, analyse, and report on SLA and KPI performance for assigned clients. Prepare and deliver monthly service performance reports to stakeholders. Monitor client satisfaction (CSAT) scores and recommend improvement actions based on feedback. Ensure client-facing More ❯
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IT Applications Specialist - CAD & Engineering Systems

Guildford, Surrey, England, United Kingdom
4Square Recruitment Ltd
Support & Monitoring Provide support for core business applications — particularly SharePoint Online, CAD, PDM & PLM systems . Monitor application health and performance using automated tools and alerts. Resolve incidents within SLA targets and maintain application configurations and security. Maintain and improve documentation, procedures, and SOPs. New Systems & Continuous Improvement Work closely with vendors and internal users to capture requirements and implement More ❯
Employment Type: Full-Time
Salary: £45,000 - £55,000 per annum
Posted:

Service Desk Analyst

Woking, England, United Kingdom
JR United Kingdom
hardware, software, network) or escalate to 2nd/3rd line teams when needed. Develop "quick win" solutions to reduce escalations and improve efficiency. Monitor and manage tickets to ensure SLA compliance. Support general IT activities, including documentation, procurement, and system updates. Work shift patterns (between 8am–6pm) as part of a collaborative team. What We’re Looking For: Basic Windows More ❯
Posted:

Technical Services Success Manager

Leatherhead, England, United Kingdom
Hybrid / WFH Options
Bytes Software Services
business reviews (QBRs). Onboard new clients by leading support service induction meetings. Service Performance & Reporting Prepare content and present Client service Induction meetings Track, analyse, and report on SLA and KPI performance for assigned clients. Prepare and deliver monthly service performance reports to stakeholders. Monitor client satisfaction (CSAT) scores and recommend improvement actions based on feedback. Ensure client-facing More ❯
Posted:

First Line Technical Support Engineer Shift Patterns

Chertsey, Surrey, England, United Kingdom
Krome Technologies Ltd
or an understanding of the MS Office Suite, Active Directory, TeamViewer (or similar), Exchange/Office 365, Antivirus software etc• Some experience using a Ticketing system/working to SLA’s will be advantageous• Great communication skills (in person and via telephone) - excellent written and spoken English is essential• Personable, with the ability to build rapport with multiple teams of More ❯
Employment Type: Full-Time
Salary: £21,000 - £30,000 per annum
Posted:

First Line Technical Support Engineer

Chertsey, Surrey, England, United Kingdom
Krome Technologies Ltd
an understanding of the MS Office Suite, Active Directory, TeamViewer (or similar), Azure, Exchange/Office 365, Antivirus software etc Some experience using a Ticketing system/working to SLA’s will be advantageous Great communication skills (in person and via telephone) - excellent written and spoken English is essential Personable, with the ability to build rapport with multiple teams of More ❯
Employment Type: Full-Time
Salary: £24,000 - £30,000 per annum
Posted:

Technical Services Success Manager

Leatherhead, England, United Kingdom
Hybrid / WFH Options
Bytes Group
business reviews (QBRs). Onboard new clients by leading support service induction meetings. Service Performance & Reporting Prepare content and present Client service Induction meetings. Track, analyse, and report on SLA and KPI performance for assigned clients. Prepare and deliver monthly service performance reports to stakeholders. Monitor client satisfaction (CSAT) scores and recommend improvement actions based on feedback. Ensure client-facing More ❯
Posted:

Field Service Specialist

Camberley, Surrey, United Kingdom
Hybrid / WFH Options
Jenoptik AG
they undertake those installation tasks. Undertake field service tasks and maintenance activities i.e., calibrations, annual maintenance, and service. Ensure that faults are resolved within the agreed Service Level Agreement (SLA) and that the customer is regularly updated regarding progress. Ensure that assets are registered on the system and that asset status is correctly reported within the service management system. Ensure … that faults are correctly recorded against assets. Ensure that work orders are completed within the agreed target SLA and that Field Service Reports (FSR's) are completed within service management system. Working with Account Management assist in managing the relationship with the customer to maintain a positive and professional image of Jenoptik. Compliance with company policies and procedures and follow More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

IT Technician Apprentice

Woking, England, United Kingdom
Getting In Limited
building strong relationships based upon honesty, trust and respect with the school leadership and teaching/support staff and ensuring contractual compliance against KPI's and Service Level Agreements (SLA). Duties: Monitor your customer portfolio and respond to incidents logged by the customer or on behalf of the customer. Management of problems to resolution for any network or equipment More ❯
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Technical Support Manager

Redhill, Surrey, England, United Kingdom
Shorterm Group
Technical Service Managerwe are looking for Technical Service Manager/Operations Support Manager To ensure effective, timely, and efficient management of projects, maintaining or exceeding all Service Level Agreement and Key Performance Indicators. This role involves taking ownership of cases from initiation through to resolution, working across multidisciplinary teams, and ensuring maximum customer satisfaction. The main office is based in More ❯
Employment Type: Full-Time
Salary: Salary negotiable
Posted:

Technical Support Manager

Redhill, Surrey, United Kingdom
Shorterm Group
Technical Service Manager we are looking for Technical Service Manager/Operations Support Manager To ensure effective, timely, and efficient management of projects, maintaining or exceeding all Service Level Agreement and Key Performance Indicators. This role involves taking ownership of cases from initiation through to resolution, working across multidisciplinary teams, and ensuring maximum customer satisfaction. The main office is based More ❯
Employment Type: Permanent
Posted:

Technical Service Manager

Woking, England, United Kingdom
Hybrid / WFH Options
JR United Kingdom
build a sustainable competitive advantage. Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with the Service Delivery Managers to achieve Service Level Agreement (SLA) compliance. They will work with Technical Resource Managers to build dedicated support teams for customers based on technical environment & service requirements They will also be involved with new customer onboarding … also need the ability to work both on a customer site and as part of a remote team. Responsibilities: Support SDMs in managing the support service to the contracted SLA When required, participate in Service Review Meetings organised by SDMs Participate in Duty Manager rota & perform Incident Manager role on P1 incidents Manage completion and publication of RCAs and ensure More ❯
Posted:

IT Service Continuity Product Manager

Guildford, England, United Kingdom
Hybrid / WFH Options
Allianz
Role Description As the IT Service Continuity Product Manager (ITSCPM) you will ensure Allianz can recover IT Systems to agreed SLA's by mitigating the risk of crisis/disaster events to an acceptable level through planning and testing of IT service recovery. You will own and manage the integrity of ITSC services ensuring; regular testing is performed as per More ❯
Posted:

Service Desk Analyst

Guildford, England, United Kingdom
Telent Technology Services Ltd
Lifecycle to a satisfactory customer resolution - Liaise pro-actively with suppliers or partner vendors and escalate where necessary to ensure timely resolutions and achieve customer specific Service Level Agreements (SLA’s) - Understand and proactively operate the “Escalations Procedure” - Meet the Service Desk Key Performance Indicators (KPI’s) as set by the Service Centre Manager Service Desk Analyst - Who you are More ❯
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Service Desk Analyst (Previous Relevant Experince is Required)

Camberley, England, United Kingdom
Telent
Lifecycle to a satisfactory customer resolution Liaise pro-actively with suppliers or partner vendors and escalate where necessary to ensure timely resolutions and achieve customer specific Service Level Agreements (SLA's) Understand and proactively operate the "Escalations Procedure" Meet the Service Desk Key Performance Indicators (KPI's) as set by the Service Centre Manager Service Desk Analyst - Who you are More ❯
Posted:

Application Support Consultant

Woking, England, United Kingdom
JR United Kingdom
in project and implementation activity to support the service readiness ahead of go live. Respect all agreements between Itineris and the Customer, as set in the Service Level Agreement (SLA) document. Lead knowledge-sharing and training initiatives to strengthen client and internal team capabilities. Take part in project related activities as required. Participate in the outside business hours standby schedule More ❯
Posted:

Application Support Consultant

Guildford, England, United Kingdom
JR United Kingdom
in project and implementation activity to support the service readiness ahead of go live. Respect all agreements between Itineris and the Customer, as set in the Service Level Agreement (SLA) document. Lead knowledge-sharing and training initiatives to strengthen client and internal team capabilities. Take part in project related activities as required. Participate in the outside business hours standby schedule More ❯
Posted:

Unit4 Support Agent

Reigate, Surrey, England, United Kingdom
Surrey County Council
systems. Unit 4 is supported by in-house IT & Digital teams that operate ITIL 4 service management processes and are structured into: Service Delivery (service requests, incidents, problem management, SLA/KPI reporting and supplier relationship management) Service Improvement (change requests, release management & business relationship management) The teams will be delivering improvements and efficiencies through optimisation of our system by More ❯
Employment Type: Full-Time
Salary: £45,680 per annum
Posted:

IT Service Assurance Lead - SCADA

Horley, England, United Kingdom
TalentHawk
service events. Participate in 24/7 coverage for high priority incidents. Collaborate with the Major Incident Team and IT Service Assurance Lead. Work with SaaS suppliers to meet SLA requirements and review services. Review and manage vulnerability reports and knowledge articles. Key Accountabilities: Ensure high-quality, efficient IT services. Assist in service resolution to meet service level targets. Meet More ❯
Posted:

Technical Service Manager

Guildford, Surrey, UK
Rise Technical Recruitment Limited
communications and a desire to deliver first-class support in a mission-critical environment will set you apart. The Role: Manage UK Government support cases for CSCS4 to meet SLA/KPI targets Coordinate with internal engineering and MoD teams for effective case resolution Support planning of service visits and ensure correct technical and logistical execution Contribute to support documentation More ❯
Posted:

Technical Service Manager

Redhill, Surrey, South East, United Kingdom
Rise Technical Recruitment Limited
communications and a desire to deliver first-class support in a mission-critical environment will set you apart. The Role: Manage UK Government support cases for CSCS4 to meet SLA/KPI targets Coordinate with internal engineering and MoD teams for effective case resolution Support planning of service visits and ensure correct technical and logistical execution Contribute to support documentation More ❯
Employment Type: Permanent
Posted:
SLA
Surrey
10th Percentile
£32,750
25th Percentile
£37,375
Median
£43,000
75th Percentile
£53,875
90th Percentile
£58,750