Service Level Agreement (SLA) Jobs in Surrey

ITIL v3 Certified. - Technical background (applications maintenance) - Demonstrable experience of delivering Continual Improvement in an IT environment... - Maintain day to day responsibility for the ownership and resolution (including any referral or escalation as may be necessary) of Service Management issues which arise in connection with ITSM Services... - Define and review...

MS Server 2003-2008R2. - Active Directory (group policy) - MS Exchange. - Desktop inc Windows 7. - LAN. - Any experience of Oracle, Citrix, Virtualisation, Unix, WAN etc would be of advantage as would Microsoft accreditation and ITIL... MS Server 2003/2008r2, Active Directory, Exchange 03/10, Print services along with Networking, desktop, laptop...

Working as a Customer Services Representative within our IT team your role will include: - Answering incoming calls and record details of fault / request on call logging system - Appropriately fulfil or field all requests that are received into the Customer Service Centre to the appropriate team or person - Identifying and fixing...

This position would ideally suit a candidate with experience in a similar helpdesk/service desk analyst role, with previous experience within the defence sector, or within security cleared environments. Current SC level security clearance is desirable... *Provide Helpdesk support (1st & 2nd Line) to ensure calls are managed in line with...

The role will sit within a dynamic team helping to support technical advice for any EPOS & Cash till systems. The 1st Line Application Support Analyst will provide 1st line support to customers, remotely assisting them with software & EPOS & Cash till systems problems... -To maintain a high degree of customer service...

To maintain a high degree of customer service for all support queries and adhere to all service management principles, working to defined SLA’s... - Ensure that all incidents assigned are diagnosed, resolved or escalated to the appropriate person of vendor according to the service level agreement... Technical Skills Required: - Strong...

Your duties will include: - Providing a call-answering and logging function for the Managed Service Contracts - Carrying out a wide range of first time fixes against an agreed service level including account unlocks, mailbox issues, profiles and network drives - Logging change and service requests and undertaking activities associated with the...

3rd Line Support / Citrix / XenApp / XenDesktop / CCA / MS Operating Systems / Exchange / SCCM / WSUS / Nimsoft / Windows Server 2003, 2008 / Active Directory / Virtualisation / Hyper-V / XenServer / HP/Dell SANs / Permanent / Located in Surrey / £35k... SCCM, WSUS... 5+ years' experience with Microsoft technologies - Windows Server 2003, 2008 R2, Exchange, SQL, Active Directory etc.....

To maintain a high degree of customer service for all support queries and adhere to all service management principles, working to defined SLA’s... - Ensure that all incidents assigned are diagnosed, resolved or escalated to the appropriate person according to the service level agreement... - Strong knowledge of Microsoft based operating...

To maintain a high degree of customer service for all support queries and adhere to all service management principles, working to defined SLA’s... - Ensure that all incidents assigned are diagnosed, resolved or escalated to the appropriate person according to the service level agreement... - Strong knowledge of Microsoft based operating...

Supporting the Microsoft (MS) office suite. MS desktop operating systems including IE (XP/7) MS server operating systems (2008) Administration of MS Active Directory. Administration of MS Exchange (2010) Configuring and troubleshooting networks. Configuring and supporting TCPIP & DNS. Supporting Citrix PS and terminal services. Configuring and supporting DSL. Configuring and...

To maintain a high degree of customer service for supporting UAT queries and adhere to all service management principles, working to defined SLA’s... - Knowledge of networking, VPN’s and terminal services. - Good working knowledge of SQL Server and a good understanding of SQL scripting is essential. - Knowledge of Linux,...

The job will be to provide 1st Line hardware and software support, call logging services, asset management, general IT administrative and other IT facility services as a member of a team... *To provide a professional and effective first line remote network monitoring and management service to our clients customer environment. *...

Technical Skills Required: Primary Skills: - Good commercial experience of using .Net (C#) and VB6. - Good commercial experience of SQL Server 2005/2008/2012. - Good commercial experience using Windows 7... - Experience of using Java , C++, Ruby on Rails. - Relational data modelling skills. - DBA skills in a SQL Server environment. - MS Office. -...

Good commercial experience of SQLServer 2005/2008/2012/2014. - Good commercial experience using Windows XP and/or Windows 7... - Experience of using .Net (C#), C++, VB6 and/or, VB.Net, Ruby on Rails. - Relational data modelling skills. - DBA skills ins a SQL Server environment. - MS Office. - An understanding of Windows...