Service Level Agreement (SLA) Jobs in Surrey

Current Microsoft skillset, Operating System / Exchange. Experience with Citrix Technologies. Familiar with monitoring technologies, preferably Nimsoft and Microsoft related monitoring. Experience with networking and firewall/switch concepts. 3+ years' experience with Microsoft technologies - Windows Server 2003, 2008 R2, Exchange, SQL, Active Directory etc. 2+ years' experience with Citrix technologies - XenApp,...

Good communication skills and a professional attitude are vital as the role is both client-facing and management-facing, an ITIL background an advantage... Responsible for co-ordinating the closure of issues within the SLA’s... Linux OS knowledge is essential... Experience of managing computer networks, creating and maintaining VMs,...

This role is to develop and maintain the effective management of relationships with IS suppliers within the Data Centre space, including HP and T-Systems... •Responsible for the day to day management of multiple relationships with vendors, including Hewlett Packard, T-Systems, and others as required... •Regular updates of all...

This role is to develop and maintain the effective management of relationships with IS suppliers within the Data Centre space, including HP and T-Systems... • Responsible for the day to day management of multiple relationships with vendors, including Hewlett Packard, T-Systems, and others as required... • Regular updates of all...

Responsibilities. Proactively monitor our customer networks using Solar-winds, working strictly within the SLAs. Monitor the Service desk mailbox. The initial point of contact when logging faults. Log Faults and carry out initial diagnostics. Configure and troubleshoot faults on Switches and Routers. Setup configurations for new installations. Carry out firmware...

SKILLS AND ATTRIBUTES: - - Networking & Network Security & Compliance... - - Virtualisation (VMware) - - MS Windows, - - Web application development and the infrastructure needed to support. - - Linux (preferably Red Hat), PHP, Apache,.NET... - - Disaster Recovery. - - ITIL Foundation. - - Project Management understanding, PRINCE 2. - - Databases - MySQL & Oracle... - - Experience of full System Integration activities within a full range of...

SOLUTIONS ARCHITECT,VMWARE,REDHAT LINUX,NETWORKING,NETWORK SECURITY Solutions Architect Job Description... PERSON SPECIFICATION: - - Networking & Network Security & Compliance... - - Virtualisation (VMware) - - MS Windows, - - Web application development and the infrastructure needed to support. - - Linux (preferably Red Hat), PHP, Apache,.NET... - - Disaster Recovery. - - ITIL Foundation. - - Project Management understanding, PRINCE 2. - - Databases - MySQL & Oracle... - -...

Work with the Customer Service Manager to develop policies and processes to support the company ethos of striving for high customer satisfaction by driving continuous improvement. Monitor the support request queue to ensure that all requests are within SLA, categorised correctly and assigned to the correct person. Ensure that all...

Provide support on the additional services we offer our customers - Anti-virus (Sophos), Email (MS Exchange Server, MS Outlook, MS Office 365), Barracuda Mail Relays, User ac-counts (Active Directory), Web filtering (Netsweeper), SIP, Internet Services, DNS, MS Lync, Firewall services, SharePoint, Moodle... CCNA or relevant IT network certification (CompTIA...

Provide support on the additional services they offer customers - Anti-virus (Sophos), Email (MS Exchange Server, MS Outlook, MS Office 365), Barracuda Mail Relays, User ac-counts (Active Directory), Web filtering (Netsweeper), SIP, Internet Services, DNS, MS Lync, Firewall services, Sharepoint, Moodle... CCNA or relevant IT network certification (CompTIA N+) ?.....

Job Description. Alderbridge are currently recruiting for a Service Desk Manager for a dynamic software company based in Surrey... The right candidate will ensure a seamless service, adherence to SLA’s and a highly motivated and well developed team who are willing to go the extra mile for high standards...

The ability to work within an ITIL framework; using incident management, problem management, capacity management change management is essential. KEY RESPONSIBILITIES: * The day to day responsibilities will include technical service requests, incident management and change management... * Ideal candidate should have a good understanding of ITIL Service Management, specifically incident, problem...

Back Office technical support for all aspects of the NSN NetAct in addition to Greenplum, Velocent, Cerion, Monolith, Netviewer and a number of other NEMS tools... Experience with perl, ksh, sh and expect scripting environments. Interaction (SQL) with Postgres, Oracle and MySQL DBs specifically. Assist with high level analysis, diagnosis...

A Market leading organisation based in Surrey requires a Senior Client Account Manager to join its thriving team environment during a period of sustained and extended growth. You will take responsibility for delivering improved client experience and retention, improving relationships with the end client and identifying additional revenue opportunities. You...