Service Level Agreement (SLA) Jobs in Surrey

You will be resolving 1 st line support issues with some 2 nd line within agreed SLA’s. These SLA’s have been agreed with their external customer base... will have the following technical experience: Active Directory. Various Windows OS’s. Windows Server (Experience would be highly desirable) LAN / WAN...

As a Service desk Analyst you must have experience of Active Directory User Account setup/administration, Exchange mailbox administration, file/folder permission changes, Windows 7/8, Microsoft Office, AntiVirus software, Desirable Requirements for a 1st Line Support Analyst: ? Experience of VMware virtualisation platforms, Citrix XenApp and Terminal Services and associated...

Provides first/second line incident / problem management for all Canon's software solutions to all our contracted customers, Partner channel & internal support personnel. Utilize VPN / remote access solutions such as Web Ex to support in the most efficient manner. Actively logs and owns every incident through the incident management system...

You must be able to work to SLA's, be able to build positive relationships with clients and be able to turn your hand to a number of different 1st & 2nd line support queries. The successful candidate will be able to demonstrate a solid range of skills including: -MS Exchange. -...

MS Windows Desktops... Ideally the Help desk analyst will also have experience of Virtualisation (Hyper V or VMware), Symantec Backup Exec, Blackberry and ActiveSync and Dell Sonicwall Firewalls and sharepoint... - An understanding of troubleshooting Microsoft Exchange 2003/2007/2010... - Troubleshooting Windows 2003/2008 Servers. - Troubleshooting MS Exchange 2003/2007/2010.

Advanced understanding and troubleshooting of Windows Server 2003 / 2008 (MCSE) - Advanced understanding and troubleshooting of Microsoft Exchange 2003/2007/2010 (MCSE) - Advanced understanding and troubleshooting of Microsoft Windows XP, Vista and Windows 7... - Installing, configuring, upgrading and troubleshooting Windows 2003/2008 Servers. - Installing, configuring, upgrading and troubleshooting MS Exchange 2007/...

Respond to new incidents quickly and well within SLA... - Resolve the majority of incidents within the clients SLA... - Maintain and update the configuration management systems... - Comply with corporate test processes and ISO9001 quality management system... - Familiarity with writing SQL queries. - Knowledge of Java/or other language like C++ and willing...

Configure and troubleshoot faults on our Switches, routers, Dslams and modems (Cisco, Alcatel, Adtran, Actelis, HP, Extreme, Zhone) Log and manage circuit faults (ADSL, SDSL, Ethernet, NGA, MPF, SMPF) on our third party suppliers systems... Actively monitor the networks using our network monitoring system Solarwinds. Provide support on the additional...

Proactively escalate any potential SLA failures to the Team Leaders and/or Service Delivery Managers... Configure and troubleshoot network incidents on our routers, switches, Dslams and modems (Cisco, Juniper, Alcatel, Actelis, HP, Extreme, Zhone, Adtran) Configure and troubleshoot Firewalls ( Cisco, Juniper, Checkpoint) Log and manage circuit faults (ADSL, SDSL, Ethernet,...

They are currently looking to recruit a Network Support Engineer (Cisco, CCNP, CCNA, Firewalls, Load balancing, F5, Nexus) to work in their flagship Welsh site... The ideal Network Support Engineer (Cisco, CCNP, CCNA, Firewalls, Load balancing, F5, Nexus) will have a strong Cisco background and be looking to progress further...

VOIP, CISCO, Call Manager, Unity, IPT, Cisco Voice, Telephony, Support... - IPCC Express. - Voice Gateways based on H.323... Sound Knowledge of SNMP protocol and NMS (Network Management Systems) testing, SolarWinds would be an advantage... Extensive experience working with and supporting Cisco Voice Product... Experience of SolarWinds. In depth knowledge of...

Duties will include: - Management of Password Resets for internal and external clients (Logging, Query Resolution)) - Production of statistics and reports on a regular basis (Call Stats, KPI's, SLA) - Mailbox Administration (Logging Calls, Archiving, Monitoring) - Client and Internal Notifications (Mailshots, Call Reviews) - Document Review (Branding, Content and Uploading) - Additional Ad...