Service Level Agreement (SLA) Jobs in Surrey

MS Server 2003-2008R2. Active Directory (group policy) MS Exchange. Desktop inc Windows 7. LAN. Any experience of Oracle, Citrix, Virtualisation, Unix, WAN etc would be of advantage as would Microsoft accreditation and ITIL... In a team environment the Technical Support Engineer will be involved in the technical support & administration...

Working as a Customer Services Representative within our IT team your role will include: - Answering incoming calls and record details of fault / request on call logging system - Appropriately fulfil or field all requests that are received into the Customer Service Centre to the appropriate team or person - Identifying and fixing...

Working as a Customer Services Representative within our IT team your role will include: - Answering incoming calls and record details of fault / request on call logging system - Appropriately fulfil or field all requests that are received into the Customer Service Centre to the appropriate team or person - Identifying and fixing...

Essential skills: - Experience of working in an IT support role - Knowledge of supporting the MS Office Suite - An understanding of SLA's and KPI's - Previous experience in a customer facing role - Eligible for SC clearance Desired skills: - Call logging systems (Remedy / Heat or similar) - Previous experience with Active Directory.

3rd Line Support / Citrix / XenApp / XenDesktop / CCA / MS Operating Systems / Exchange / SCCM / WSUS / Nimsoft / Windows Server 2003, 2008 / Active Directory / Virtualisation / Hyper-V / XenServer / HP/Dell SANs / Permanent / Located in Surrey / £30-35,000pa plus Benefits!... SCCM, WSUS... 5+ years' experience with Microsoft technologies - Windows Server 2003, 2008 R2, Exchange,...

As a Technical support engineer you will have the ability to demonstrate recent practical experience and a solid understanding of troubleshooting, supporting and administering: Windows Server, Active Directory, Group Policy, DNS, Citrix XenApp and Terminal Services and associated thin client application delivery, Microsoft Exchange Server 2003-2012, Windows XP/7/...

Key responsibilities and duties: Analysing C# / ASP.NET code, fixing bugs and implementing change requests... Respond to new incidents quickly and well within SLA. Resolve the majority of incidents within the clients SLA... Maintain and update the configuration management systems... Comply with corporate test processes and ISO9001 quality management system.....

To successfully apply you will require the following skills: VMWARE virtualisation technologies - configuration/ management, DR, failover, capacity management, optimisation, back up routines. Management and configuration of windows server - 2003 - 2012 (including AD, IIS, DNS, MS SQL) experience supporting storage technologies such as SAN/NAS. Config/ optimisation of router, firewall, switches,...

To successfully apply you will require the following skills: VMWARE virtualisation technologies - configuration/ management, DR, failover, capacity management, optimisation, back up routines. Management and configuration of windows server - 2003 - 2012 (including AD, IIS, DNS, MS SQL) experience supporting storage technologies such as SAN/NAS. Config/ optimisation of router, firewall, switches,...

Essential: * Proactively monitor our customer networks using our network monitoring system Solarwinds and process any generated alerts within SLA... * Configure and troubleshoot faults on our switches, routers, DSLAMs and modems (Cisco, Alcatel, Actelis, HP, Extreme, Zhone, Adtran). * Log and manage circuit faults (ADSL, SDSL, Ethernet, NGA, MPF, SMPF) on our...

They are currently looking to add Support Engineers with strong Linux and TCP/IP skills/knowledge... Configuration, Troubleshooting, Build of Linux based servers. Creating and / or maintaining Virtual Machines / VMware... Desirable skills for this role include Cisco solutions (routers and switches), Knowledge of software PBXs, TDM and VoIP protocols, telephony...

As a Field Services Engineer you’ll provide installation and maintenance support for all Electronic Point of Sale and related equipment contained within our customer branches... You’ll be responsible for the installation, maintenance, repair, testing and swapping of a wide variety of Electronic Point of Sale / EPOS equipment, including...