Service Level Agreement (SLA) Jobs in Surrey

Complete approved work requests within the agreed SLA - target to consistently resolve 90%+ calls within SLA, aiming for 98%... Escalate issues to the relevant person/team, when appropriate, in order to resolve issues within SLA... Windows XP, Windows 7, Windows 8. Microsoft Office 2007, Office 2010, Office 2013, Office 365.....

Strong knowledge of Windows OS (desktop\server) - Experience of Active Directory administration and User and Group management - Experience of Exchange 2010 administration - Experience of VMware and virtualisation technologies - Proven experience working in 1 st - 3 rd line support in a service desk environment providing support to 500+ users - Understanding of...

MS Windows Desktops... Ideally the Help desk analyst will also have experience of Virtualisation (Hyper V or VMware), Symantec Backup Exec, Blackberry and ActiveSync and Dell Sonicwall Firewalls and sharepoint... - An understanding of troubleshooting Microsoft Exchange 2003/2007/2010... - Troubleshooting Windows 2003/2008 Servers. - Troubleshooting MS Exchange 2003/2007/2010.

Responsibilities: Establish and document the problem management regime within Updata to be in line with ITIL best practice... Provide regular reports on all problem management activity... Experience of large and complex service management contracts. Excellent understanding of Service Management/Problem Management principles and Service Level metrics... Sound technical knowledge and...

Advanced understanding and troubleshooting of Windows Server 2003 / 2008 (MCSE) - Advanced understanding and troubleshooting of Microsoft Exchange 2003/2007/2010 (MCSE) - Advanced understanding and troubleshooting of Microsoft Windows XP, Vista and Windows 7... - Installing, configuring, upgrading and troubleshooting Windows 2003/2008 Servers. - Installing, configuring, upgrading and troubleshooting MS Exchange 2007/...

This position is an excellent opportunity to be part of a newly formed Web services team, with the opportunity to be trained in AWS and Sitcore and if interested the opportunity to get involved in some development... Monitoring of services ensuring SLA's are tight. Ensuring incidents and problems that...

Management of Service delivery and relevant support functions ensuring the companies SLA's are delivered to specification. The role is also the primary contact for customers and acts as an escalation route as required. Employees, including Senior Management Team. Suppliers, Contractors and Clients. Project and Field Service Team. Service Management:...

Proactively escalate any potential SLA failures to the Team Leaders and/or Service Delivery Managers... Configure and troubleshoot network incidents on our routers, switches, Dslams and modems (Cisco, Juniper, Alcatel, Actelis, HP, Extreme, Zhone, Adtran) Configure and troubleshoot Firewalls ( Cisco, Juniper, Checkpoint) Log and manage circuit faults (ADSL, SDSL, Ethernet,...

This position is an excellent opportunity to be part of a newly formed Web services team, with the opportunity to be trained in AWS and Sitcore and if interested the opportunity to get involved in some development... Monitoring of services ensuring SLA's are tight. Ensuring incidents and problems that...

You will work on some of the most exciting and high profile projects in the U.K. and also globally. My client is currently going through a large growth period, individuals who want to be the best at what they do and progress quickly, apply now! What we are looking...

Applicants are required to have extensive knowledge of software/engineering development... This post requires a minimum of SC Clearance. TECNICAL PROJECT MANAGER (Software, Client Facing, Product Delivery) Some of the required duties include: - Resourcing and mobilising project team - Relationships build and management duties - Utilising project, company, client and third-party...

Applicants are required to have extensive knowledge of software/engineering development... This post requires a minimum of SC Clearance... Delivery of the agreed scope and/or service against the agreed contract, acceptance criteria and/or SLA’s... Solution Life Cycles, including at least the following Software Engineering Methods: Waterfall. Agile/...

You must be a motivated, client-focused professional with excellent communication and analytical skills and you should have a strong interest in technology and in particular the internet... Our technology partners today include Teradata, SAS, Oracle, Pegasystems, MongoDB, Qlik, etc... Providing 24/7 support desk for our global client base...