Service Level Agreement (SLA) Jobs in Surrey
Jobs 1 to 11 of 11
Capita - ITPS
Night Shift Service Desk Engineer Windows Office Active Directory 1st Line Support... To log Service Requests from e-mail and undertake activities associated with the request predominantly within Active Directory... Responsible for logging IT, E-mail, and telephony queries into Incident Management System within a measured timescale... To identify priority...
Salary: £22000 - £26000 per annumPosted: 7 days ago
An ITIL background would be an advantage... On-going assessment of all the product elements against latest security patches in accordance with PCI DSS... TDM/VOIP Telephony experience -telephony cards, Cisco routers and SIP experience a big advantage... Experience of managing computer networks, creating and maintaining VMs, server builds, Windows...
Salary: £35000 - £45000 per annumPosted: 6 days ago
Interquest - IQ Public Sector
The post holder will support the definition of the required policies and processes for BRM, and SLA management... *The role requires a combination of knowledge in business and customer relationship management and technical skills... *Analyse information and trends from within and without the ICT Service team to create narratives that...
Salary: £40000 - £42000 per annum + PensionPosted: 11 days ago
Capita - ITIN
Job Specification... The projects are characterised by their complexity and by their long sales cycles and it is therefore paramount that customer requirements are analysed in detail and that suitable transition planning and service designs are developed to satisfy not only the technical specification but also within increasingly constrained fiscal...
Salary: £10000 - £100000 per annum + BenefitsPosted: 8 days ago
Capita - ITIN
Configure and troubleshoot faults on our Switches, routers, Dslams and modems (Cisco, Alcatel, Adtran, Actelis, HP, Extreme, Zhone) Log and manage circuit faults (ADSL, SDSL, Ethernet, NGA, MPF, SMPF) on our third party suppliers systems... Actively monitor the networks using our network monitoring system Solarwinds. Provide support on the additional...
Salary: £20000 - £27000 per annum + BenefitsPosted: 22 days ago
They will have a good working knowledge and be experienced and confident with Winpath, BARS, Q-Pulse or similar other pathology IT applications, and will be confident in undertaking the following responsibilities: - Provision of a positive experience for all Pathology application users by resolving queries, complaints and problems - Incident, problem...
Posted: 12 days ago
Proven experience of working within a technical support based role using remote supporting tools (WebEx, Citrix, VPN etc) *Ability to accurately record calls and updates... *Polycom and Cisco Video Conferencing systems... *Understanding of SMATV Satellite systems and IPTV networks/systems... Key words; audio, visual, video, conferencing, helpdesk, engineer, AMX, Crestron,...
Salary: £25000.00 - £35000.00 per annumPosted: 4 hours ago
Leatherhead, Surrey -
Effective management of resultant actions to avoid SLA breach... - Daily interaction with our two direct customers (Thales and Astrium), as well as the European Space Agency, to ensure that software defects reported at any of the European sites are resolved in accordance to timescales specified in our contract SLA... Hold...
Salary: £35000 - £45000 per annumPosted: 12 days ago
To produce and develop all project documentation to ensure the project goal is achieved and that all processes and procedures are established to enable operational teams to exceed SLA's and, where necessary, comply with contractual agreements. -To produce documentation, including spreadsheets and process flows, from scratch and to update...
Salary: £25000.00 - £30000.00 per annumPosted: Yesterday
To produce and develop all project documentation to ensure the project goal is achieved and that all processes and procedures are established to enable operational teams to exceed SLA's and, where necessary, comply with contractual agreements. *To produce documentation, including spreadsheets and process flows, from scratch and to update...
Posted: 5 days ago
Leatherhead, Surrey -
The Payroll Consultant based in Leatherhead is responsible and accountable for the accuracy, timeliness and delivery of the payroll(s) as described in the Service Level Agreement (SLA) and ensuring that each payroll is delivered in accordance with each client's Service Level Agreement and Contract. Main Responsibilities: Gain a...
Salary: £25000 - £30000 per annum + benefitsPosted: 18 days ago