working in a technical customer service IT support role dealing with 2nd line queries. * Demonstrable customer service and communication skills * Exposure to working to SLA's (ServiceLevel Agreements) and OLA's (Operational Level Agreements) * Demonstrable experience of working in a fast-paced working environment * An understanding/working knowledge more »
Ty Glan Yr Afon, Cardiff, United Kingdom Hybrid / WFH Options
Digital Health and Care Wales
of DHCW and NHS Wales services. Work with Service Desk Manager to ensure the goals and objectives for each service corresponding to their respective SLA's.OLAs and Service schedules are met. To ensure that appropriate information is produced about each service for analysis. To work with the Service Desk Team more »
Image builds & updates, and handling various IT Security responsibilities, notably user & security group administration within Active Directory. Consistently align with both individual and team SLA/KPI objectives, ensuring timely escalations to avert potential failures. Cultivate enduring relationships across the customer spectrum, always clarifying the steps to resolution and upholding more »
support of a large and varied user base in IT systems Experience of an ITIL service environment Experience of working to ServiceLevelAgreement (SLA) targets and co-ordinating workload to meet them Understanding and experience of providing an effective customer service Desirable Experience of working in a NHS/ more »
About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies more »
