12 of 12 SLA Jobs in South Wales

incident resolution, including root cause analysis and preventative actions. • Design, implement and improve infrastructure services in line with business needs. • Monitor performance and ensure SLA compliance across systems and services. • Lead and contribute to infrastructure projects from design through to delivery. • Support Windows Server, virtualisation and backup platforms. • Work with ...

hardware and software into the environment Administer and enhance infrastructure including access control, storage and network integrity Provide 2nd line support and ensure SLA adherence Support operational procedures and continuous improvement Essential Skills and Experience Strong experience in enterprise infrastructure engineering Proven experience with Microsoft Active Directory at multi forest ...

portal, email (or other means apart from phone) to resolver groups or suppliers within agreed SLAs Monitor open incidents and requests and ensure SLA targets, including updates and resolution, are met internally or by suppliers Frequently engage with resolver groups and suppliers for regular updates and to ensure resolution time ...

portal, email (or other means apart from phone) to resolver groups or suppliers within agreed SLAs Monitor open incidents and requests and ensure SLA targets, including updates and resolution, are met internally or by suppliers Frequently engage with resolver groups and suppliers for regular updates and to ensure resolution time ...

portal, email (or other means apart from phone) to resolver groups or suppliers within agreed SLAs Monitor open incidents and requests and ensure SLA targets, including updates and resolution, are met internally or by suppliers Frequently engage with resolver groups and suppliers for regular updates and to ensure resolution time ...

reduce repeat issues, enhance efficiency, and deliver measurable benefits. You will analyse service performance data to produce insights, drive preventative actions, and improve SLA outcomes. You'll also provide governance and oversight across support teams, ensure adherence to processes, act as an escalation point, and deputise for the Helpdesk Manager ...

Excellent documentation and stakeholder communication skills. Desirable Experience with virtualisation technologies. Exposure to enterprise backup platforms and disaster recovery solutions. Experience working to strict SLA-driven environments. Microsoft or infrastructure-related technical certifications. Experience within highly regulated or secure environments. If you are interested in this role, please feel free ...

hardware and software into the infrastructure estate Manage and optimise storage environments including SAN, capacity, access and performance Provide 2nd line support and ensure SLA adherence Support ongoing environment improvements and operational stability Essential Experience Strong NetApp experience is essential Proven background in infrastructure engineering within enterprise environments Experience leading ...

hardware and software into the infrastructure estate Manage and optimise storage environments including SAN, capacity, access and performance Provide 2nd line support and ensure SLA adherence Support ongoing environment improvements and operational stability Essential Experience Strong NetApp experience is essential Proven background in infrastructure engineering within enterprise environments Experience leading ...

across server, network, storage, and desktop environments. Escalation Support: Provide expert second-line support, ensuring incidents and service requests are resolved swiftly within tight SLA frameworks. Leadership & Docs: High-quality documentation for operational handovers, while occasionally leading small technical teams to drive project tasks to completion. Technical Skills & Experience …/Print Clusters, and Thin Client environments. Relevant technical certifications (eg, MCSE or equivalent). A proven track record of working successfully against strict SLA targets. Why This Contract? High-Impact Work: Own and secure mission-critical infrastructure where your expertise directly affects the client's security posture. Diverse Challenges ...

escalation point for incidents. Troubleshoot issues using logs, configuration reviews and SQL queries. Own incidents through to resolution, ensuring accurate prioritisation and SLA compliance. Participate in major incident management and provide timely customer updates. Perform first-line diagnostics and escalate issues where required. Ensure requests are validated, compliant and delivered … within SLA targets. Support reporting activities for the Team Leader. Identify recurring issues and improve support processes through knowledge sharing. Skills & Experience 1-3 years' experience in Application or Product Support (B2B/SaaS preferred). Strong troubleshooting and analytical skills. Good understanding of ITIL 4 principles. Strong SQL skills ...

overseeing access authorizations, and ensuring network access integrity. Integration & Evaluation: Evaluating, testing, and integrating new hardware and software products into the existing program infrastructure. SLA-Driven Support: Providing high-quality second-line support to resolve incidents and service requests efficiently within a strict SLA framework. Team Leadership: Guiding and mentoring ...