10 of 10 SLA Jobs in South Wales

portal, email (or other means apart from phone) to resolver groups or suppliers within agreed SLAs Monitor open incidents and requests and ensure SLA targets, including updates and resolution, are met internally or by suppliers Frequently engage with resolver groups and suppliers for regular updates and to ensure resolution time ...

line, projects or cloud engineering. A typical week includes: Tickets and users – logging and prioritising enquiries in ConnectWise PSA, keeping tickets updated to SLA, and taking ownership of issues through to resolution. Microsoft 365 and identity – starters, leavers and account changes, licensing, shared mailboxes, groups and permissions across Exchange, Teams ...

Service Delivery Management within a complex and fast-paced organisation Strong experience managing outsourced, multi-supplier services within a SIAM model Knowledge of SLA, KPI, service credit and supplier performance management Solid working knowledge of ITIL 4 practices, particularly service level management, supplier management, incident, problem, change enablement and continual ...

portal, email (or other means apart from phone) to resolver groups or suppliers within agreed SLAs Monitor open incidents and requests and ensure SLA targets, including updates and resolution, are met internally or by suppliers Frequently engage with resolver groups and suppliers for regular updates and to ensure resolution time ...

technical standards, procedures and knowledge base articles. Work closely with Service Leadership to improve operational performance. KPI & Performance Management Monitor and report on: Response SLA Performance Resolution SLA Performance Ticket Backlog Ticket Ageing Escalation Volumes Re-open Rates Team Utilisation CSAT Performance Produce regular performance reports for the Head ...

technical standards, procedures and knowledge base articles. Work closely with Service Leadership to improve operational performance. KPI & Performance Management Monitor and report on: Response SLA Performance Resolution SLA Performance Ticket Backlog Ticket Ageing Escalation Volumes Re-open Rates Team Utilisation CSAT Performance Produce regular performance reports for the Head ...

committed to delivering an exceptional customer experience. Main responsibilities Fault Diagnosis & Resolution Attend customer premises to investigate and resolve single-user FTTP faults. Support SLA performance for residential and business customers. Diagnose issues with ONTs, routers, internal wiring, internal fibre drops and customer-owned equipment. Test and verify optical power ...

schools across the region; Have experience of desktop support; Provide escalation to 3rd line where necessary. Strive to meet and exceed Service Level Agreement (SLA) performance targets; Have a good working knowledge of IT hardware and software; Have an excellent communication style meeting the needs of different levels of understanding ...

Your ability to spot an IT fault is a gift; A gift that means when a solicitor is trying to access their email in the evening, only to be locked out, you know what to ...

Are you an experienced Umbraco Developer? If you’re sitting there nodding your head, brilliant! About the Role We’re looking for an experienced Umbraco Developer to join our specialist team. You will be working ...