13 of 13 SLA Jobs in South Wales

capacity planning. Monitoring and active management of the support queues to ensure issues are being progressed as appropriate. Ensure that the support team meet SLA targets for response and resolution of incidents and provide reporting on SLAs including response and resolution times, service availability, incident and service requests and suppliers. ...

monitoring and management of mailboxes and entering of analytical results from third party laboratories accurately. Support reporting of results and data transfers within agreed SLA standards of service utilising several different systems. Maintain due diligence of the correct processes to maintain legal chain of custody for enforcement samples ...

events, responding appropriatelyManage vulnerabilities providing expect advice and guidance on remediationReport on Cyber metrics, Key Performance Indicators (KPI's) and Service Level Agreements (SLA's) . The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. Main duties ...

implementing feature and parameter improvements across Nokia and Ericsson RAN environments. You will have significant influence over network strategy, performance targets, KPI frameworks, SLA achievement, and future 5G+ capability development. Key Responsibilities Lead 4G/5G ESN performance management activities to exceed service SLAs and customer experience expectations. Design, define ...

Engineer, you’ll operate and maintain the TETRA Base Stations, Microwave Transmission, Enhancer equipment & Customer Control Room elements of the Airwave Network within agreed SLA’s to maintain service to our customers. Engineers are provided with the training and equipment necessary to perform network maintenance. It is the engineer ...

Engineer, you’ll operate and maintain the TETRA Base Stations, Microwave Transmission, Enhancer equipment & Customer Control Room elements of the Airwave Network within agreed SLA’s to maintain service to our customers. Engineers are provided with the training and equipment necessary to perform network maintenance. It is the engineer ...

both the daybook and Total Mobile and reports produced and sent out to Clients as required. Provide excellent service to all customers by ensuring SLA's and delivery/collection requirements are being met Actively source and report on customer feedback Accurate administration and return of all TM paperwork generated ...

technical standards, procedures and knowledge base articles Work closely with Service Leadership to improve operational performance KPI & Performance Management Monitor and report on: Response SLA Performance Resolution SLA Performance Ticket Backlog Ticket Ageing Escalation Volumes Re-open Rates Team Utilisation CSAT Performance Produce regular performance reports for the Head ...

Service Team, supporting the delivery of services around its range of products. This is a customer-facing role focused on service delivery, supplier management, SLA performance and continual improvement, working with stakeholders across the UK and click apply for full job details ...

large-scale SAP S/4HANA environment in a highly regulated setting. You will own the AMS operating model, drive service delivery, and oversee SLA/KPI performance with government/defence compliance. You will guide the transition from project hypercare to steady-state AMS, manage cross-functional teams ...

live Application Management Services for a large-scale SAP S/4HANA environment. The role will own the AMS operating model, service delivery, SLA/KPI performance, support organisation, transition to steady state, and continuous improvement. The successful candidate should have strong SAP S/4HANA support experience, ITIL-aligned … Responsibilities Own the SAP AMS operating model, including service catalogue and L1–L3 support structure. Manage incident, problem, change, and release management processes. Own SLA/KPI performance, service reporting, penalties, and service credits. Lead the transition from project hypercare to steady-state AMS, including knowledge transfer, runbooks, and CMDB ...

Service Team, supporting the delivery of services around its range of products. This is a customer-facing role focused on service delivery, supplier management, SLA performance and continual improvement, working with stakeholders across the UK and Europe. The Role The successful candidate will be responsible for creating, negotiating, implementing, monitoring … translating these into effective service processes Coordinating technical teams and suppliers to ensure agreed service levels are achieved Monitoring service performance and analysing SLA/contract performance Leading regular customer service reviews and producing performance reports Identifying opportunities for continual service improvement Supporting ITIL-based service management initiatives Managing communication ...

Newport. The Role : Support SOC Engineers & Analyst activity. Supports change & release management activity. Ensure scheduled maintenance and patching is approved & delivered within KPI/SLA’s. Produce reports covering SLA Performance, System Performance, Obsolescence, Risk & System availability. System Maintenance, including remote (standalone) platforms. Support the authority with scheduled patching activity ...