celebrates success based on customer insight and performance. Governance, Risk & Compliance Ensure operational policies and procedures align with ITIL, ISO, GDPR, and other relevant frameworks. Maintain clear audit trails, SLA adherence, and service reporting Requirements What we are looking for? Essential: Proven experience leading a Managed Services or IT Service Desk function within an MSP Experience of managing Managers within More ❯
City, Cardiff, United Kingdom Hybrid/Remote Options
IntaPeople
external stakeholders. You will also mentor and coach your team members to ensure their professional development is at the forefront of the team which is monitored across the teams SLA s. We are realistically looking for an experienced Software Engineer who has some exposure and an interest in Artificial Intelligence (AI) and who wants to join their journey of making More ❯
CF24 0AD, Cardiff, South Glamorgan, United Kingdom Hybrid/Remote Options
IntaPeople
external stakeholders. You will also mentor and coach your team members to ensure their professional development is at the forefront of the team which is monitored across the teams SLA’s. We are realistically looking for an experienced Software Engineer who has some exposure and an interest in Artificial Intelligence (AI) and who wants to join their journey of making More ❯
within the remit of the role. Principal Accountabilities/Objectives: Answer and process customer fault calls in a professional, responsible and consistent manner. Conduct transactions accurately, which adhere to SLA measurements as per customer contracts. Log support calls from customers on the fault management system and pass to the relevant technical support resource and/or escalate appropriately, either internally … on the time commitments to ensure SLAs are met. Follow the defined GSD processes and procedures before escalating to the GSD Team Leaders in the event of a potential SLA failure. Carry out any further ad-hoc tasks requested by the Service Desk Manager or GSD Team Leader during day and night shifts. Other Key Responsibilities: Represent the Company and More ❯
application support, usage advice and guidance to NEC customers Demonstrate good in depth knowledge of application environments with an ability to pick up application support issues and working towards SLA's Understand the contractual commitments in place with NEC's customers and ensure incidents/problems are resolved within contracted SLA's Translate customer requirements to provide workarounds and fixes More ❯
application support, usage advice and guidance to NEC customers Demonstrate good in depth knowledge of application environments with an ability to pick up application support issues and working towards SLA's Understand the contractual commitments in place with NEC's customers and ensure incidents/problems are resolved within contracted SLA's Translate customer requirements to provide workarounds and fixes More ❯
