5 of 5 SLA Jobs in South Wales

/authority stakeholders to deliver measurable, evidence driven results. Key Responsibilities * Own end-to-end service performance across multi-domain, secure environments. * Produce clear SLA dashboards, KPI reporting, and service reviews for senior stakeholders. * Lead Incident, Problem, and Change Management, including CAB chairing. * Run structured engagement forums including weekly operational ...

portal, email (or other means apart from phone) to resolver groups or suppliers within agreed SLAs Monitor open incidents and requests and ensure SLA targets, including updates and resolution, are met internally or by suppliers Frequently engage with resolver groups and suppliers for regular updates and to ensure resolution time ...

Microsoft 365 issues Escalating and triaging complex incidents across technology teams Supporting IT projects and system improvements Maintaining knowledge base documentation Working to SLA targets within an ITIL-based support environment What we're looking for Experience in a technical support or service desk role Strong Microsoft 365 knowledge Experience ...

Field Service Technician look like? Attending client sites to provide retail systems installation, fault diagnosis and rectification services Meeting client needs in accordance with SLA's in a timely and professional manner Accurate and timely completion and submission of worksheets, timesheets and expenses Complying with company health and safety standards ...

range of national digital projects and providing operational support for the All Wales ERP system. responsible for: Monitoring all FMS services are runningto required SLA levels and any disruptions areidentifiedand escalation to required support is undertaken Taking ownership of service requests and incidents (tickets) raised via the telephone … customers (internal and external) and ensuring complete customer satisfaction. This will be through ensuring services are running within expected parameters and SLA's, managing all aspects of the resulting incidents or service requests and ensuring fully documented communication.The post-holder will support service operations using the incident management, problem management ...