11 of 11 SLA Jobs in South Wales

issues. Ticket management including triage, logging, monitoring, tracking and reassigning. Providing quality updates on tickets, including those passed to other resolver teams. Adherence to SLA & OLA targets, ensuring highly functioning Support Operations. Creation & maintenance of Knowledge Articles for team and First Line Service Desk. Track & manage Soft & Hardware Assets & Access ...

will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to set SLA targets. This is a hybrid role (after probation) and covering a shift pattern between 7am and 7pm. The office is based in Central Bristol with ...

website have more flexibility on locations. Your role Provide Desktop Support within Capgemini. Fault identification and resolution of incidents/requests within contracted SLA targets Mobile solution support (Mobile Phones and Laptops) Software and hardware installation PC Configuration Laptops & MacBook imaging Assisting with IT Stores tasks when required Supporting internal ...

clear manner. You will be expected to undertake a range of system updates, following established procedures and process in a consistent manner that meets SLA timeframes. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply About ...

mentor and coach your team members to ensure their professional development is at the forefront of the team which is monitored across the teams SLA’s. We are realistically looking for an experienced Software Engineer who has some exposure and an interest in Artificial Intelligence (AI) and who wants ...

keep Sales, Solution Engineers, and Partner Success current on releases and competitor moves Measure outcomes: track adoption, attach rate, $/TB efficiency, durability/SLA metrics, performance, and support case drivers; iterate based on data. What You Bring 3-5+ years in product management for enterprise or infrastructure software ...

throughput. Success measures (business and generator customers): Separate targets for pipeline quality, win rate, and cycle time in each motion. Predictable forecast accuracy and SLA adherence per motion (handoffs, reviews, approvals). Coaching lift evidenced by improved deal quality and artefacts in both motions. Requirements Must haves Proven experience leading ...

throughput. Success measures (business and generator customers): Separate targets for pipeline quality, win rate, and cycle time in each motion. Predictable forecast accuracy and SLA adherence per motion (handoffs, reviews, approvals). Coaching lift evidenced by improved deal quality and artefacts in both motions. Requirements Must haves Proven experience leading ...

observability for pipelines, applications and integrations. Handle incident response and root cause analysis for platform and application issues. Define and enforce non-functional requirements (SLA/SLOs, resilience, disaster recovery). Client-Facing Engineering & Stakeholder Management Run technical discovery with senior stakeholders to translate business needs into concrete Foundry ...

observability for pipelines, applications and integrations. Handle incident response and root cause analysis for platform and application issues. Define and enforce non-functional requirements (SLA/SLOs, resilience, disaster recovery). Client-Facing Engineering & Stakeholder Management Run technical discovery with senior stakeholders to translate business needs into concrete Foundry ...

applications and stakeholders, ensuring that acceptable solutions are found in a timely manner. Manages Aldi’s partners within contract guidelines, ensuring performance and SLA's are monitored and recorded to aid in continuous improvement. Ensure change control procedures are adhered too for site applications. Testing & Deployment support for site applications … prioritise tickets based on business need/impact Working as part of an IT support function Incident coordination End User device support Strong Communicator SLA knowledge Supply Chain/Warehouse Automation experience working with automation vendors (Desirable) Working as part of an IT support function within an automated warehouse (Desirable ...