4 of 4 SLA Jobs in South Wales

Objectives Serve as the primary customer-facing contact, building trusted relationships and acting as the champion for assigned customer accounts within Vista. Contract and SLA Management: Manage customer contracts and Service Level Agreements, including regular reviews, negotiations, and reporting on SLA performance and compliance. Lead major incident management processes ...

Reviewing aged tickets, analysing trends, and providing recommendations to improve turnaround times and overall service delivery. Producing regular incident reports covering volumes, trends, and SLA adherence, with clear insights to support operational decision-making. Reviewing vendor-submitted incident reports to ensure accuracy, completeness, and compliance with SLA requirements, escalating ...

/advise as and when needed, supporting the continued growth of client relationships. In addition, you will also be responsible for both contract and SLA management, keeping accurate technical documentation on projects worked. On top of this, you will also be responsible for leading major incident management processes, liaising both … ITIL framework. Finally, you will have strong organisational, analytical and communicational skills. The Role : Primary point of contact for customers Contract and SLA management Leading major incident management processes The Person : Background within IT Managed Services Previous working experience in a Service Delivery Manager role or a related position Prior ...

Technical Customer Support Analyst - £27.5k, excellent benefits, and hybrid working. Do you enjoy troubleshooting and resolving customer technical problems quickly? About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. ...