4 of 4 SLA Jobs in South Wales

portal, email (or other means apart from phone) to resolver groups or suppliers within agreed SLAs Monitor open incidents and requests and ensure SLA targets, including updates and resolution, are met internally or by suppliers Frequently engage with resolver groups and suppliers for regular updates and to ensure resolution time ...

supported and that their queries are dealt with in an efficient and professional manner, consistent with the quality levels specified within the relevant Service Level Agreement, Write, report and present, to a high quality, the outcome of testing in accordance with the test strategy. Values/Personal Attributes Essential Naturally ...

Reviewing aged tickets, analysing trends, and providing recommendations to improve turnaround times and overall service delivery. Producing regular incident reports covering volumes, trends, and SLA adherence, with clear insights to support operational decision-making. Reviewing vendor-submitted incident reports to ensure accuracy, completeness, and compliance with SLA requirements, escalating ...

/advise as and when needed, supporting the continued growth of client relationships. In addition, you will also be responsible for both contract and SLA management, keeping accurate technical documentation on projects worked. On top of this, you will also be responsible for leading major incident management processes, liaising both … ITIL framework. Finally, you will have strong organisational, analytical and communicational skills. The Role : Primary point of contact for customers Contract and SLA management Leading major incident management processes The Person : Background within IT Managed Services Previous working experience in a Service Delivery Manager role or a related position Prior ...