achieve positive outcomes. Assist in the development of architectural solutions for IT operational solutions, throughout service/product life cycles. Ensure that services are provided in accordance with agreed SLA/OLAs and delivered within agreed budgets. Responsible for KPI reporting and executing performance management within the post holders sphere of responsibility. Participate in the organisational out of hours on More ❯
those performed by the analysts within your team. Sign off all containment and Eradication activities conducted by your team. Own and run threat hunts Provide oversight of Ticket and SLA Management Identify and put forward tuning requests Act as an escalation point prior to on-call Mentor and Develop Analysts and Junior Analysts Join and Support SOC Leadership calls, providing More ❯
City, Cardiff, United Kingdom Hybrid/Remote Options
IntaPeople
external stakeholders. You will also mentor and coach your team members to ensure their professional development is at the forefront of the team which is monitored across the teams SLA s. We are realistically looking for an experienced Software Engineer who has some exposure and an interest in Artificial Intelligence (AI) and who wants to join their journey of making More ❯
CF24 0AD, Cardiff, South Glamorgan, United Kingdom Hybrid/Remote Options
IntaPeople
external stakeholders. You will also mentor and coach your team members to ensure their professional development is at the forefront of the team which is monitored across the teams SLA’s. We are realistically looking for an experienced Software Engineer who has some exposure and an interest in Artificial Intelligence (AI) and who wants to join their journey of making More ❯
within the remit of the role. Principal Accountabilities/Objectives: Answer and process customer fault calls in a professional, responsible and consistent manner. Conduct transactions accurately, which adhere to SLA measurements as per customer contracts. Log support calls from customers on the fault management system and pass to the relevant technical support resource and/or escalate appropriately, either internally … on the time commitments to ensure SLAs are met. Follow the defined GSD processes and procedures before escalating to the GSD Team Leaders in the event of a potential SLA failure. Carry out any further ad-hoc tasks requested by the Service Desk Manager or GSD Team Leader during day and night shifts. Other Key Responsibilities: Represent the Company and More ❯
