3 of 3 SLA Jobs in South Wales

portal, email (or other means apart from phone) to resolver groups or suppliers within agreed SLAs Monitor open incidents and requests and ensure SLA targets, including updates and resolution, are met internally or by suppliers Frequently engage with resolver groups and suppliers for regular updates and to ensure resolution time ...

client-side environments. Maintenance of support software, as well as maintaining cloud services and associated hardware. Managing tickets and escalating incidents in line with SLA and ITIL-aligned processes. Support desktop OS performance and endpoint security. Composing and maintaining technical documentation and specifications. Desktop Support Engineer Requirements Proven experience ...

/advise as and when needed, supporting the continued growth of client relationships. In addition, you will also be responsible for both contract and SLA management, keeping accurate technical documentation on projects worked. On top of this, you will also be responsible for leading major incident management processes, liaising both … ITIL framework. Finally, you will have strong organisational, analytical and communicational skills. The Role : Primary point of contact for customers Contract and SLA management Leading major incident management processes The Person : Background within IT Managed Services Previous working experience in a Service Delivery Manager role or a related position Prior ...