12 of 12 SLA Jobs in South Wales

incident resolution, including root cause analysis and preventative actions. • Design, implement and improve infrastructure services in line with business needs. • Monitor performance and ensure SLA compliance across systems and services. • Lead and contribute to infrastructure projects from design through to delivery. • Support Windows Server, virtualisation and backup platforms. • Work with ...

portal, email (or other means apart from phone) to resolver groups or suppliers within agreed SLAs Monitor open incidents and requests and ensure SLA targets, including updates and resolution, are met internally or by suppliers Frequently engage with resolver groups and suppliers for regular updates and to ensure resolution time ...

portal, email (or other means apart from phone) to resolver groups or suppliers within agreed SLAs Monitor open incidents and requests and ensure SLA targets, including updates and resolution, are met internally or by suppliers Frequently engage with resolver groups and suppliers for regular updates and to ensure resolution time ...

portal, email (or other means apart from phone) to resolver groups or suppliers within agreed SLAs Monitor open incidents and requests and ensure SLA targets, including updates and resolution, are met internally or by suppliers Frequently engage with resolver groups and suppliers for regular updates and to ensure resolution time ...

Excellent documentation and stakeholder communication skills. Desirable Experience with virtualisation technologies. Exposure to enterprise backup platforms and disaster recovery solutions. Experience working to strict SLA-driven environments. Microsoft or infrastructure-related technical certifications. Experience within highly regulated or secure environments. If you are interested in this role, please feel free ...

NinjaOne, etc.) Active Directory, DNS and Microsoft CA Networking - routers, switches and firewalls (preferred) Microsoft 365 Defender (preferred) Key success factors All out of SLA vulnerabilities assigned to IT are remediated Average time to remediate vulnerabilities falls due to increased automation All out of SLA assurance findings assigned ...

some of the most recognisable names in fashion and offers un-paralleled progression In this role you will be going through support tickets, ensuring SLA's are met, offer support & implementation services to clients, resolve helpdesk issues and provide support on Microsoft Operating Systems. The range of brands you will ...

some of the most recognisable names in fashion and offers un-paralleled progression In this role you will be going through support tickets, ensuring SLA's are met, offer support & implementation services to clients, resolve helpdesk issues and provide support on Microsoft Operating Systems. The range of brands you will ...

Sale) partners and systems. They ensure that customers orders successfully flow through the Olo ecosystem with a spotlight on revenue by driving critical SLA’s, uptime and overall performance when it comes to integrations with external partners. This position is perfect for someone who has experience in the POS domain ...

production. Design, build and launch new data extraction, transformation and loading processes in production. Support existing processes running in production. Define and manage SLA for all data sets in allocated areas of ownership. Work with data infrastructure to triage infra issues and drive to resolution. Skills/Experience: 5+ years ...

across server, network, storage, and desktop environments. Escalation Support: Provide expert second-line support, ensuring incidents and service requests are resolved swiftly within tight SLA frameworks. Leadership & Docs: High-quality documentation for operational handovers, while occasionally leading small technical teams to drive project tasks to completion. Technical Skills & Experience …/Print Clusters, and Thin Client environments. Relevant technical certifications (eg, MCSE or equivalent). A proven track record of working successfully against strict SLA targets. Why This Contract? High-Impact Work: Own and secure mission-critical infrastructure where your expertise directly affects the client's security posture. Diverse Challenges ...

overseeing access authorizations, and ensuring network access integrity. Integration & Evaluation: Evaluating, testing, and integrating new hardware and software products into the existing program infrastructure. SLA-Driven Support: Providing high-quality second-line support to resolve incidents and service requests efficiently within a strict SLA framework. Team Leadership: Guiding and mentoring ...