4 of 4 SLA Jobs in South Wales

Design, deploy and maintain the Paragon network infrastructure. Support Paragon's in-house and cloud-based networks, respond to tickets within agreed SLA's ensuring all incidents are resolved and documented Accountable for Paragon's network boundary and security systems covering IDS/IPS, Advanced threat prevention, Web content filtering ...

Design, deploy and maintain the Paragon network infrastructure. Support Paragon's in-house and cloud-based networks, respond to tickets within agreed SLA's ensuring all incidents are resolved and documented Accountable for Paragon's network boundary and security systems covering IDS/IPS, Advanced threat prevention, Web content filtering ...

portal, email (or other means apart from phone) to resolver groups or suppliers within agreed SLAs Monitor open incidents and requests and ensure SLA targets, including updates and resolution, are met internally or by suppliers Frequently engage with resolver groups and suppliers for regular updates and to ensure resolution time ...

/advise as and when needed, supporting the continued growth of client relationships. In addition, you will also be responsible for both contract and SLA management, keeping accurate technical documentation on projects worked. On top of this, you will also be responsible for leading major incident management processes, liaising both … ITIL framework. Finally, you will have strong organisational, analytical and communicational skills. The Role : Primary point of contact for customers Contract and SLA management Leading major incident management processes The Person : Background within IT Managed Services Previous working experience in a Service Delivery Manager role or a related position Prior ...