2 of 2 SLA Jobs in South Wales

/authority stakeholders to deliver measurable, evidence driven results. Key Responsibilities * Own end-to-end service performance across multi-domain, secure environments. * Produce clear SLA dashboards, KPI reporting, and service reviews for senior stakeholders. * Lead Incident, Problem, and Change Management, including CAB chairing. * Run structured engagement forums including weekly operational ...

training to users or operations staff and creating or updating documentationResearch & Development Aware of the purpose and composition of a service level agreement (SLA); the relationship between an SLA, an OLA (Operational Level Agreement) and an underpinning contract for the supply of services. Contribute to the Health Boards overall transformation ...