10 of 10 SLA Jobs in South Wales

capacity planning. Monitoring and active management of the support queues to ensure issues are being progressed as appropriate. Ensure that the support team meet SLA targets for response and resolution of incidents and provide reporting on SLAs including response and resolution times, service availability, incident and service requests and suppliers. ...

events, responding appropriatelyManage vulnerabilities providing expect advice and guidance on remediationReport on Cyber metrics, Key Performance Indicators (KPI's) and Service Level Agreements (SLA's) . The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. Main duties ...

technical standards, procedures and knowledge base articles Work closely with Service Leadership to improve operational performance KPI & Performance Management Monitor and report on: Response SLA Performance Resolution SLA Performance Ticket Backlog Ticket Ageing Escalation Volumes Re-open Rates Team Utilisation CSAT Performance Produce regular performance reports for the Head ...

Service Team, supporting the delivery of services around its range of products. This is a customer-facing role focused on service delivery, supplier management, SLA performance and continual improvement, working with stakeholders across the UK and click apply for full job details ...

agile working with the distributed team across locations. Your responsibilities: Vendor Management of on shore Client and Service Provider Clear understanding of KPI/SLA requirements SME or go to person for UK Payroll queries Ensure policies and procedures are followed and Zero noncompliance across the engagement Ensure the Service ...

large-scale SAP S/4HANA environment in a highly regulated setting. You will own the AMS operating model, drive service delivery, and oversee SLA/KPI performance with government/defence compliance. You will guide the transition from project hypercare to steady-state AMS, manage cross-functional teams ...

live Application Management Services for a large-scale SAP S/4HANA environment. The role will own the AMS operating model, service delivery, SLA/KPI performance, support organisation, transition to steady state, and continuous improvement. The successful candidate should have strong SAP S/4HANA support experience, ITIL-aligned … Responsibilities Own the SAP AMS operating model, including service catalogue and L1–L3 support structure. Manage incident, problem, change, and release management processes. Own SLA/KPI performance, service reporting, penalties, and service credits. Lead the transition from project hypercare to steady-state AMS, including knowledge transfer, runbooks, and CMDB ...

Service Team, supporting the delivery of services around its range of products. This is a customer-facing role focused on service delivery, supplier management, SLA performance and continual improvement, working with stakeholders across the UK and Europe. The Role The successful candidate will be responsible for creating, negotiating, implementing, monitoring … translating these into effective service processes Coordinating technical teams and suppliers to ensure agreed service levels are achieved Monitoring service performance and analysing SLA/contract performance Leading regular customer service reviews and producing performance reports Identifying opportunities for continual service improvement Supporting ITIL-based service management initiatives Managing communication ...

issue resolution, supplier escalation, and failure response frameworks. This role ensures regional suppliers and internal supply chain capabilities meet operational uptime, compliance, and customer SLA requirements while supporting global standards and adapting them to EMEA country, site, and regulatory requirements. This is a supporting function, accountable for commercial structure, supplier … models, including: Quarterly Business Reviews (QBRs) and Strategic Business Reviews (SBRs).* Define and track KPIs across: availability and uptime, response and recovery times, SLA compliance, quality and service delivery.* Drive continuous improvement with suppliers, leveraging performance data, benchmarking, and contractual levers.* Ensure transparent reporting, issue escalation, corrective action ownership ...

Newport. The Role : Support SOC Engineers & Analyst activity. Supports change & release management activity. Ensure scheduled maintenance and patching is approved & delivered within KPI/SLA’s. Produce reports covering SLA Performance, System Performance, Obsolescence, Risk & System availability. System Maintenance, including remote (standalone) platforms. Support the authority with scheduled patching activity ...