3 of 3 SLA Jobs in South Wales

commercial teams to ensure a seamless customer experience What Success Looks Like Excellent customer satisfaction and long-term relationship management Consistent achievement of SLA and KPI targets Successful delivery of continual service improvement initiatives Effective management of service risks and escalations Strong collaboration between customer and internal teams Efficient, commercially ...

second-line mobile site engineering support, dealing with service desk issues and requests as required, through to resolution, ensuring the department meets Service Level Agreement targets. Assisting with software and hardware installations either through support or managed pieces of work. Enable the departments ITIL processes, providing professional guidance and execution ...

technical standards, procedures and knowledge base articles. Work closely with Service Leadership to improve operational performance. KPI & Performance Management Monitor and report on: Response SLA Performance Resolution SLA Performance Ticket Backlog Ticket Ageing Escalation Volumes Re-open Rates Team Utilisation CSAT Performance Produce regular performance reports for the Head ...