4 of 4 SLA Jobs in South Wales

/authority stakeholders to deliver measurable, evidence driven results. Key Responsibilities * Own end-to-end service performance across multi-domain, secure environments. * Produce clear SLA dashboards, KPI reporting, and service reviews for senior stakeholders. * Lead Incident, Problem, and Change Management, including CAB chairing. * Run structured engagement forums including weekly operational ...

portal, email (or other means apart from phone) to resolver groups or suppliers within agreed SLAs Monitor open incidents and requests and ensure SLA targets, including updates and resolution, are met internally or by suppliers Frequently engage with resolver groups and suppliers for regular updates and to ensure resolution time ...

through standardisation, automation, and Infrastructure-as-Code initiatives, improving stability, control, and operational efficiency. Manage third-party suppliers and strategic partners, including contract negotiation, SLA governance, and service performance reviews. Act as a senior escalation point and advisor, clearly articulating infrastructure risk, control posture, and resilience to senior leadership. About ...

range of national digital projects and providing operational support for the All Wales ERP system. responsible for: Monitoring all FMS services are runningto required SLA levels and any disruptions areidentifiedand escalation to required support is undertaken Taking ownership of service requests and incidents (tickets) raised via the telephone … customers (internal and external) and ensuring complete customer satisfaction. This will be through ensuring services are running within expected parameters and SLA's, managing all aspects of the resulting incidents or service requests and ensuring fully documented communication.The post-holder will support service operations using the incident management, problem management ...