7 of 7 SLA Jobs in South Wales

requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA's) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate

project tasks, improvements, and technical assessments in the right quality in a timely fashion. Handle escalated customer support issues, providing solutions aligned with business SLA requirements Design and implement automation scripts and tools to optimize processes. Conduct root cause analysis for major incidents and recommend long-term fixes. Collaborate with

project tasks, improvements, and technical assessments in the right quality in a timely fashion. Handle escalated customer support issues, providing solutions aligned with business SLA requirements Design and implement automation scripts and tools to optimize processes. Conduct root cause analysis for major incidents and recommend long-term fixes. Collaborate with

mentor and coach your team members to ensure their professional development is at the forefront of the team which is monitored across the teams SLA s. We are realistically looking for an experienced Software Engineer who has some exposure and an interest in Artificial Intelligence (AI) and who wants

mentor and coach your team members to ensure their professional development is at the forefront of the team which is monitored across the teams SLA’s. We are realistically looking for an experienced Software Engineer who has some exposure and an interest in Artificial Intelligence (AI) and who wants

Technical Customer Support Analyst Do you enjoy troubleshooting and resolving customer technical problems quickly? About the Business: LexisNexis Risk Solutions

Technical Customer Support Analyst Do you enjoy troubleshooting and resolving customer technical problems quickly? About the Business: LexisNexis Risk Solutions