5 of 5 SLA Jobs in South Wales

Service Delivery Management within a complex and fast-paced organisation Strong experience managing outsourced, multi-supplier services within a SIAM model Knowledge of SLA, KPI, service credit and supplier performance management Solid working knowledge of ITIL 4 practices, particularly service level management, supplier management, incident, problem, change enablement and continual ...

fast-paced organisation supporting 2,000+ users Strong record of managing outsourced, multi-supplier services within a SIAM model, holding partners to account through SLA, KPIs and service credits. Ability to draw on strong business and technical skills across internal IT teams and partners alike, bringing them together to resolve ...

portal, email (or other means apart from phone) to resolver groups or suppliers within agreed SLAs Monitor open incidents and requests and ensure SLA targets, including updates and resolution, are met internally or by suppliers Frequently engage with resolver groups and suppliers for regular updates and to ensure resolution time ...

technical standards, procedures and knowledge base articles. Work closely with Service Leadership to improve operational performance. KPI & Performance Management Monitor and report on: Response SLA Performance Resolution SLA Performance Ticket Backlog Ticket Ageing Escalation Volumes Re-open Rates Team Utilisation CSAT Performance Produce regular performance reports for the Head ...

Are you an experienced Umbraco Developer? If you’re sitting there nodding your head, brilliant! About the Role We’re looking for an experienced Umbraco Developer to join our specialist team. You will be working ...