2 of 2 SLA Jobs in South Wales

line Wintel support across a secure and complex infrastructure estate, ensuring high availability, performance, and compliance of critical systems. You will operate within SLA-driven frameworks, resolving complex incidents, supporting BAU operations, and contributing to infrastructure improvements that enhance resilience and efficiency. Working closely with internal teams, you will play ...

portal, email (or other means apart from phone) to resolver groups or suppliers within agreed SLAs Monitor open incidents and requests and ensure SLA targets, including updates and resolution, are met internally or by suppliers Frequently engage with resolver groups and suppliers for regular updates and to ensure resolution time ...