9 of 9 SLA Jobs in Glasgow

service components management, with a focus on security (Microsoft Defender). Software packaging: creation and maintenance of application packages All Incidents and Requests are to be resolved within SLA as exceeding these would have impact on our customer’s ability to function as a business. Role Purpose: The suitable candidate for this role will play an important part in delivering … compliance and configuration policies. Respond to and resolve assigned incidents in addition to implementing requests and changes, ensuring appropriate actions are taken so that none of them exceed their SLA or cause unforeseen business impact. Update the customer and the ITSM ticket throughout the lifecycle of it. Liaise with the Service Desk, other Getronics resolver groups, the customer and vendors … relevant customer and Getronics policies and procedures. Discuss any assigned tickets for which you need assistance with senior colleagues or management. When a ticket is in risk of breaching SLA, escalate to management. Secondary responsibilities Execute recurring operational activities according to prescribed schedules and procedures Manage and support customer M365 environments aspects related to Microsoft Defender. Manage and support customer More ❯

responsibilities include: Manage, mentor, and develop the cyber security team. Use Azure DevOps to set and manage project-related tasks. Oversee service request tickets related to cyber security, ensuring SLA compliance. Optimize the use of our Microsoft Licensing Agreement. Collaborate with the Security Operations Centre and Networking engineers to drive security initiatives. Participate in cross-team projects as a cyber More ❯

Make full use of IT Service Management (ITSM) tools available to work effectively and efficiently, complying with ITIL framework principles, ensuring resolutions or fulfilments are undertaken within agreed service level agreement(s) (SLAs). - Undertake ongoing Research & Development (R&D) and seek to identify areas to deliver innovation initiatives to benefit the organisation. - Complete training courses as necessary to ensure More ❯

on a variety of equipment including, plumbing, boiler plant, ventilation, pumps, would be beneficial. • Experience of working within a mobile service delivery contract. • An understanding of Service Level Agreements (SLA's), service targets and objectives and Key Performance Indicators (KPI's) and ability to interpret management information. • Knowledge of Health & Safety and safe working practices. • Excellent communication skills. • Supervisory management More ❯

all reactive jobs via telephone and email Schedule and coordinate maintenance activities, including PPM and reactive works. Proactively monitor and chase work orders to ensure completion within the required SLA Respond to Client queries and provide timely updates on job progressions. Utilise internal reports to drive performance and meet contractual KPIs. Generate purchase orders for materials and subcontractor requirements Plan … scheduled efficiently minimising travel time. Ensure all PPMs are completed within the appropriate timescales. Liaise with mobile engineers and Contract M anager to ensure efficient planning of work. Escalate SLA failures in advance to optimise opportunity to avoid failure. Administration tasks as required by the business. Skills and Experience Experience of working to strict SLAs & KPIs Excellent communication and interpersonal More ❯

off (08:00 - 18:30 and 09:30 - 20:00) Fully Office. Purpose of Role You'll organise and prioritise the engineers' workload to help the Service Desk achieve SLA and KPI goals. Provide basic engineering assistance, source equipment and spares, and support continuous service improvement. Key Responsibilities * Coordinate team workload; allocate resources to meet customer deadlines* Support customer KPIs … and SLA targets* Handle customer queries and complaints professionally* Balance engineer and customer needs in a dynamic environment* Escalate issues to Duty Manager and assist in resolution* Collaborate with Systems team to ensure efficient tool use* Recommend process/system improvements and support implementation* Assist KB Customer Support when needed* Perform ad hoc duties as requiredPeople Management* Liaise with engineering … and follows tasks through* Innovative thinker: Suggests improvements and helps implement change* Qualifications/Experience: Previous coordination or desk support role, ideally in engineering, facilities, or maintenance; awareness of SLA/KPI delivery? Apply Now!?? Contact: Calum Roberts? Email: Phone: Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their More ❯

off (08:00 - 18:30 and 09:30 - 20:00) Fully Office. Purpose of Role You'll organise and prioritise the engineers workload to help the Service Desk achieve SLA and KPI goals. Provide basic engineering assistance, source equipment and spares, and support continuous service improvement. What We're Looking For * Previous experience: at least 2 years helpdesk experience * Great … and follows tasks through * Innovative thinker: Suggests improvements and helps implement change * Qualifications/Experience: Previous coordination or desk support role, ideally in engineering, facilities, or maintenance; awareness of SLA/KPI delivery Key Responsibilities * Coordinate team workload; allocate resources to meet customer deadlines * Support customer KPIs and SLA targets * Handle customer queries and complaints professionally * Balance engineer and customer More ❯

days off (08:00 - 18:30 and 09:30 - 20:00) Fully Office. Purpose of RoleYou'll organise and prioritise the engineers workload to help the Service Desk achieve SLA and KPI goals. Provide basic engineering assistance, source equipment and spares, and support continuous service improvement. What We're Looking For * Previous experience: at least 2 years helpdesk experience* Great … and follows tasks through* Innovative thinker: Suggests improvements and helps implement change* Qualifications/Experience: Previous coordination or desk support role, ideally in engineering, facilities, or maintenance; awareness of SLA/KPI delivery Key Responsibilities * Coordinate team workload; allocate resources to meet customer deadlines* Support customer KPIs and SLA targets* Handle customer queries and complaints professionally* Balance engineer and customer More ❯

sustainable and profitable. Find out more about Ricoh Today What you will be doing To deliver an efficient and responsive business process service to the customer, to meet agreed SLA’s and customer satisfaction Help solve operational problems quickly and efficiently to ensure the most efficient service is provided. Build relationships with users and manage their perception and expectations, including … site requirements to meet the business needs and client expectations. To ensure all work carried out is to the highest quality to ensure it meets customer confidentiality, customer deadlines, SLA and KPI’s. Follow and adhere to all Ricoh UK policies and procedures, including compliance with all Ricoh EHS (Environmental, Health and Safety) procedures and guidelines. Ensure the site is More ❯