4 of 4 SLA Jobs in Glasgow

flows between DERMS, grid control systems (SCADA, ADMS, EMS), and distributed energy resources. Investigate and resolve incidents, service requests, and escalations in alignment with SLA requirements. Conduct root cause analysis (RCA) and drive permanent fixes for recurring or high-severity issues. Support patching, upgrades, deployments, and system configuration changes. Collaborate ...

Provide technical support for IT issues escalated from 1st Line, covering desktop, server, cloud, and telecoms environments. Troubleshoot and resolve incidents in line with SLA targets, ensuring timely and effective service delivery. Support and administer telecoms platforms including Gamma Horizon, Giacom, SIP Trunk Call Manager, and similar systems. Carry … DHCP, VPNs) Microsoft 365 and Azure administration Telecoms platforms: Gamma, Giacom, SIP Trunk Call Manager Ability to manage and resolve tickets efficiently within SLA targets. Experience liaising with telecoms providers such as BT Openreach. Experience & Technical Skills 2+ years experience in IT support, with exposure to 2nd Line responsibilities. Windows ...

Advisory Board ICP facilitation/Integrated Change Process - Run the calls and maintain reviews. Work with Infrastructure, Compute and Network teams, monitoring tickets and SLA’s Process review and improvements Daily ticket queue checks, including triage, and updates. Documentation and Agenda circulation Support Infrastructure Team Leaders in creating minutes, chasing ...

Databricks . The role focuses on driving reliability through automation, disaster recovery (DR) testing, resiliency engineering, observability, and proactive SLO/SLI/SLA management . Key Responsibilities Design, build, and maintain automation for infrastructure provisioning, platform operations, and incident response using IaC and CI/CD. Lead resiliency … recurring issues and automating fixes to improve reliability and user experience. Required Skills & Experience Practical knowledge of SRE principles , including SLO/SLI/SLA design and error budgets. Strong experience with AWS (e.g., EC2, S3, IAM, VPC, CloudWatch) in production environments Experience with observability tools and monitoring/alerting ...