2 of 2 SLA Jobs in Glasgow

periodic meetings with vendor project leads/program managers to monitor progress. • Oversee overall testing governance, including measurement, baselining, and tracking of KPIs and SLA • Collaborate with key stakeholders to gather and understand business requirements. Key Skills and Experience • Proven experience in UAT planning, design, execution, and defect management. • Hands … testing standards. • Mandatory domain expertise in Payments & Liquidity Beneficial Skills and Experience • Experience in programme management and testing governance. • Familiarity with KPI and SLA measurement and reporting. • Exposure to large-scale financial services environments. • Ability to drive process optimisation and continuous improvement. • Knowledge of additional automation or reporting tools (e.g. ...

operational insights. The ideal candidate will have hands-on experience in AWS environments and a solid understanding of core SRE principles such as SLA, SLO, SLI, error budgets, and golden signals. Exposure to Snowflake or Databricks is preferred. Key Responsibilities: Design, develop, and maintain Grafana dashboards to provide actionable insights … environments. Proven expertise in Observability and Grafana dashboard development. Good understanding of monitoring, alerting, logging, and metrics visualization. Strong knowledge of SRE concepts: SLA, SLO, SLI, error budgets, and golden signals. Experience in troubleshooting production systems and improving platform reliability. Strong collaboration and communication skills. Preferred Qualifications: Knowledge of Snowflake ...