3 of 3 SLA Jobs in Glasgow

flows between DERMS, grid control systems (SCADA, ADMS, EMS), and distributed energy resources. Investigate and resolve incidents, service requests, and escalations in alignment with SLA requirements. Conduct root cause analysis (RCA) and drive permanent fixes for recurring or high-severity issues. Support patching, upgrades, deployments, and system configuration changes. Collaborate ...

Managing both Infrastructure and Network Teams Working for a Global Organisation Experienced within change management processes and CAB environments Working to and managing strict SLA's Continuous Improvement - Identifying opportunities to streamline workflows and enhance service delivery IT Infrastructure Team Leader Technical knowledge Whilst this role is focused ...

Databricks . The role focuses on driving reliability through automation, disaster recovery (DR) testing, resiliency engineering, observability, and proactive SLO/SLI/SLA management . Key Responsibilities Design, build, and maintain automation for infrastructure provisioning, platform operations, and incident response using IaC and CI/CD. Lead resiliency … recurring issues and automating fixes to improve reliability and user experience. Required Skills & Experience Practical knowledge of SRE principles , including SLO/SLI/SLA design and error budgets. Strong experience with AWS (e.g., EC2, S3, IAM, VPC, CloudWatch) in production environments Experience with observability tools and monitoring/alerting ...