7 of 7 SLA Jobs in Glasgow

Level Agreements. Be an escalation point for service desk tickets for 3rd line escalations. Accountable for tickets assigned for investigation, resolution, customer communications and SLA escalation Ownership an input to solution designs at all levels (High Level, Low Level and Technical) Creation of test plans to ensure required quality ...

impact within a growing technology business, this is an opportunity where you can truly make your mark. Leading, mentoring, and developing existing team Driving SLA performance, customer satisfaction, and first-contact resolution Managing technical escalations for key enterprise customers Implementing support processes, workflows, and troubleshooting frameworks Analysing support trends ...

Support SDH, PDH, Microwave Radio, Commtel and Xtran network technologies* Work collaboratively with Project Engineers to deliver successful implementation activities* Ensure delivery against agreed SLA, quality and health & safety standards* Complete project documentation, technical reporting and engineering updates* Monitor progress against delivery plans and escalate risks/issues appropriately* Support ...

Support SDH, PDH, Microwave Radio, Commtel and Xtran network technologies * Work collaboratively with Project Engineers to deliver successful implementation activities * Ensure delivery against agreed SLA, quality and health & safety standards * Complete project documentation, technical reporting and engineering updates * Monitor progress against delivery plans and escalate risks/issues appropriately * Support ...

Field Engineers Skill Set: The candidate must be flexible in supporting first-line assurance activities on a 24x7x365 basis while adhering to agreed contractual SLA targets. Installation of Networks & equipment (Comm... WKCL1_UKTJ ...

Field Engineers Skill Set: The candidate must be flexible in supporting first-line assurance activities on a 24x7x365 basis while adhering to agreed contractual SLA targets. Installation of Networks & equipment (Commtel/SDH/PDH/Radio/Xtran) Excellent knowledge of routing switching and data networking IP networking ...

embedded within the Mimir, Loki, and Tempo squads and focuses on ensuring that Grafana Cloud s database products deliver exceptional reliability for our highest-SLA customers. In this role, you will: Partner closely with product engineering squads (embedded model) Own production reliability for high-SLA and complex customer environments Design ...