Service Level Agreement (SLA) Jobs in Glasgow, Scotland

Provide 2nd and 3rd line resolution of customer incidents remotely and if required onsite site within SLA's, taking full ownership of an incident until resolution... Work within the company's ITIL framework... Identify your skills gaps and bring them to the attention of your line manager or Team Leader.

Capita is a FTSE 100 organisation and we are looking for a Service Desk Analyst to work alongside the 2nd/3rd Line Support Teams, Chief Engineer and Service Delivery Team... Log incoming faults and service requests on our Remedy system, carry out initial diagnostics and look to resolve 95+% of...

Founded as ADP Dealer Services in 1972, CDK Global is the largest global provider of integrated information technology and digital marketing solutions to automotive dealerships and manufacturers in more than 100 countries worldwide for the world’s biggest car brands... Key Duties & Responsibilities of the Software Support Analyst (Support, IT...