8 of 8 SLA Jobs in Glasgow

deliver exceptional outcomes and continuous improvement. Responsibilities Service Management & Delivery Ensure that all contracted services are delivered to the agreed service levels, quality, and timelines. Provide monthly performance and SLA reports, identifying opportunities for service improvement. Customer Relationship Management Act as the primary operational contact for key customer accounts, fostering strong, trust-based relationships. Lead regular customer service reviews, driving More ❯

Intune Manage the deployment of new user devices (laptops + mobiles) Hardware repair and upgrade for Dell Pro laptops Monitor all help desk tickets to resolve or escalate, meeting SLA’s Understand cyber security controls to escalate suspicious activity Utilise AI tools such as Copilot to automate and improve support Communicate with staff during an issue or incident Must be More ❯

to customer specifications. Maintain clear communication with Call Administration, Service Delivery Managers, and customer sites. Manage part movements (RMA generation and returns) efficiently. Meet or exceed defined KPIs and SLA targets. Ensure compliance with site-specific Fire, Security, and Health & Safety regulations. Accurately log all incidents and resolutions using the appropriate ITSM tools. Stay up to date with new technologies More ❯

and new opportunities. Skills and Experience Required Active UK Security Clearance Proven experience in Service Delivery Management within secure or regulated environments. Strong understanding of ITIL , managed services, and SLA governance. Excellent stakeholder management and communication skills at all levels. Experience managing third-party suppliers and internal delivery teams. Financial and commercial awareness with experience managing costs and budgets. Track More ❯

and management You will take on full responsibility, with customers at your focus, and the ability to make good judgements Taking initiative Time managed and organised, you can meet SLA’s that are prescribes and take appropriate action to ensure none of them are exceeded You will be able to work as a team with colleagues, building relationships remotely, and More ❯

and manages the client’s asset data on SAP and excel Problem solving and troubleshooting data issues Time management and prioritization skills to ensure tasks are completed within the SLA Requirements Previous work in a relevant data entry role is desirable Experience of working with data from asset management systems is desirable Proficiency with the Microsoft office suite Accuracy and More ❯

Tetra Tech is seeking an IT Support Engineer to support our team onsite in Scotland. Our preference of location is Glasgow however we are open to discussing the possibility of working in Edinburgh for the right candidate. We have flexible More ❯

Global Recognition Program – 40+ awards were made last year in the UK under our RecogniseMe scheme. What to expect: Ability to respond and resolve all assigned calls within prescribed SLA’s Ability to take action and escalate any issues that cannot be resolved or are in danger of not meeting SLA’s Liaise with Service Desk and client’s infrastructure … You will take on full responsibility, with customers at your focus, and the ability to make good judgements Ability to take initiative. Time managed and organised, you can meet SLA’s that are prescribes and take appropriate action to ensure none of them are exceeded. Ability to work as a team with colleagues, buildings strong relationships with customers and other More ❯