PA4, Scotstoun, Glasgow City, City of Glasgow, United Kingdom
North-PB
Intune Manage the deployment of new user devices (laptops + mobiles) Hardware repair and upgrade for Dell Pro laptops Monitor all help desk tickets to resolve or escalate, meeting SLA’s Understand cyber security controls to escalate suspicious activity Utilise AI tools such as Copilot to automate and improve support Communicate with staff during an issue or incident Must be More ❯
to customer specifications. Maintain clear communication with Call Administration, Service Delivery Managers, and customer sites. Manage part movements (RMA generation and returns) efficiently. Meet or exceed defined KPIs and SLA targets. Ensure compliance with site-specific Fire, Security, and Health & Safety regulations. Accurately log all incidents and resolutions using the appropriate ITSM tools. Stay up to date with new technologies More ❯
and leading projects in a technical environment. You will have strong communication skills as you'll be managing stakeholders and technical teams daily. You will have experience working with SLA's in line with an overall contract agreement This is an initial 12 month engagement onsite in Glasgow 5 days per week. Please get in touch for more details. More ❯
OAuth, JWT, OKTA, AWS Cognito, Hashicorp Vault • A demonstrable record of designing solutions to key non-functional requirements including cyber/security policies, resilience, logging, errors and scalability abiding SLA • Experience in creating & guiding in Architecture Artefacts such as Integration Strategy, High Level Design, LLD, Estimation, Product Evaluation Matrix, Gap Analysis, Performance Matrix More ❯
