7 of 7 SLA Jobs in Glasgow

careers site About you: The successful candidate will have: Relevant experience in Cybersecurity and/or IT Experience in metric reporting and KPI/SLA management Managing escalations to a satisfactory outcome Experience delivering BAU initiatives and small internal projects using agile methodologies Experience working with Jira, Azure DevOps, ITSM ...

enterprise environment. Excellent verbal and written communication skills. Proven ability to deliver high-quality customer service. Experience working with ticketing systems and meeting SLA requirements. Familiarity with Purview, Defender and the Office 365 Suite (desired). What makes Ashurst a great place to work? We offer you all the things ...

impact within a growing technology business, this is an opportunity where you can truly make your mark. Leading, mentoring, and developing existing team Driving SLA performance, customer satisfaction, and first-contact resolution Managing technical escalations for key enterprise customers Implementing support processes, workflows, and troubleshooting frameworks Analysing support trends ...

Support SDH, PDH, Microwave Radio, Commtel and Xtran network technologies * Work collaboratively with Project Engineers to deliver successful implementation activities * Ensure delivery against agreed SLA, quality and health & safety standards * Complete project documentation, technical reporting and engineering updates * Monitor progress against delivery plans and escalate risks/issues appropriately * Support ...

procedures Deliverables: * Successful installation and commissioning of telecoms infrastructure * High-quality engineering and technical documentation * Operational service continuity across utility telecoms environments * Delivery against SLA, quality and compliance standards * Effective fault diagnosis and network troubleshooting * Safe delivery of engineering activities within live operational environments Working Environment: * Field-Based Telecoms Engineering ...

Install, commission, test, and troubleshoot telecoms and networking equipment. Support 1st line assurance activities on a 24/7/365 basis, meeting agreed SLA targets. Complete site surveys, risk assessments, project documentation, handover packs, and service records. Monitor progress against delivery plans and escalate risks or issues where required. ...

Overview: The position involves managing incident and request queues, coordinating onsite engineers, and delivering high-quality customer service while ensuring all tasks meet agreed SLA targets. The role also includes administrative and basic technical responsibilities, requiring strong prioritisation, communication skills, and attention to detail. Location: Glasgow G74 5LP Rate … Coordinate and manage the work distribution of onsite engineers. Adapt quickly to changing workloads, often at short notice. Ensure all tasks are completed within SLA targets. Maintain accurate records and documentation throughout all activities. Technical & Administrative Duties Perform basic technical tasks (training and documentation provided), including: Configuration of mobile phones. ...