9 of 9 SLA Jobs in Glasgow

enterprise environment. Excellent verbal and written communication skills. Proven ability to deliver high-quality customer service. Experience working with ticketing systems and meeting SLA requirements. Familiarity with Purview, Defender and the Office 365 Suite (desired). What makes Ashurst a great place to work? We offer you all the things ...

Support SDH, PDH, Microwave Radio, Commtel and Xtran network technologies * Work collaboratively with Project Engineers to deliver successful implementation activities * Ensure delivery against agreed SLA, quality and health & safety standards * Complete project documentation, technical reporting and engineering updates * Monitor progress against delivery plans and escalate risks/issues appropriately * Support ...

procedures Deliverables: * Successful installation and commissioning of telecoms infrastructure * High-quality engineering and technical documentation * Operational service continuity across utility telecoms environments * Delivery against SLA, quality and compliance standards * Effective fault diagnosis and network troubleshooting * Safe delivery of engineering activities within live operational environments Working Environment: * Field-Based Telecoms Engineering ...

balance competing priorities is essential. Responsibilities Plan and schedule reactive and planned works using core systems Manage and prioritise workloads in line with SLA targets and urgency Act as the main point of contact for field teams, supporting multiple stakeholders at once Coordinate work raised via the customer contact centre ...

progress updates to project engineers and stakeholders. Provide 24x7x365 support and routine maintenance activities, responding promptly to faults, outages, and service requests while meeting SLA targets. Telecommunications Engineer - Required Experience Proven experience in telecoms field engineering, including installation, commissioning, and maintenance of DC chargers, SDH/PDH, microwave radio ...

support engineering and operational teams. Commission monitoring across network devices, access infrastructure and Layer 1-3 equipment. Define baseline performance metrics, thresholds and SLA-led alerting. Work closely with network and operational teams to align monitoring with changing infrastructure requirements. Support analytics-led monitoring for anomaly detection and predictive fault ...

Overview: The position involves managing incident and request queues, coordinating onsite engineers, and delivering high-quality customer service while ensuring all tasks meet agreed SLA targets. The role also includes administrative and basic technical responsibilities, requiring strong prioritisation, communication skills, and attention to detail. Location: Glasgow G74 5LP Rate … Coordinate and manage the work distribution of onsite engineers. Adapt quickly to changing workloads, often at short notice. Ensure all tasks are completed within SLA targets. Maintain accurate records and documentation throughout all activities. Technical & Administrative Duties Perform basic technical tasks (training and documentation provided), including: Configuration of mobile phones. ...

Overview: The position involves managing incident and request queues, coordinating onsite engineers, and delivering high-quality customer service while ensuring all tasks meet agreed SLA targets. The role also includes administrative and basic technical responsibilities, requiring strong prioritisation, communication skills, and attention to detail. Location: Glasgow G74 5LP Rate … Coordinate and manage the work distribution of onsite engineers. Adapt quickly to changing workloads, often at short notice. Ensure all tasks are completed within SLA targets. Maintain accurate records and documentation throughout all activities. Technical & Administrative Duties Perform basic technical tasks (training and documentation provided), including: Configuration of mobile phones. ...

operational insights. The ideal candidate will have hands-on experience in AWS environments and a solid understanding of core SRE principles such as SLA, SLO, SLI, error budgets, and golden signals. Exposure to Snowflake or Databricks is preferred. Key Responsibilities: Design, develop, and maintain Grafana dashboards to provide actionable insights … environments. Proven expertise in Observability and Grafana dashboard development. Good understanding of monitoring, alerting, logging, and metrics visualization. Strong knowledge of SRE concepts: SLA, SLO, SLI, error budgets, and golden signals. Experience in troubleshooting production systems and improving platform reliability. Strong collaboration and communication skills. Preferred Qualifications: Knowledge of Snowflake ...