8 of 8 SLA Jobs in Glasgow

through to resolution and customer communication.Drive problem management by identifying recurring issues and implementing long-term solutions.Produce regular service performance reports, analysing ticket volumes, SLA performance and support trends.Continuously improve support processes, documentation and knowledge management.Champion high-quality customer communication and consistent service standards.Contribute to change management activities, ensuring operational ...

tracking, and overall operational efficiency.Leading solution architecture and implementation activities, including Jira Service Collection configuration, portal design, request type definition, workflow and automation setup, SLA management, asset schema design, reporting, and adoption planning for the Atlassian Service Collection.Contributing to service delivery and operational transformation initiatives as an Atlassian Service Collection ...

cloud hosted and privately hosted environments. You will be self-motivated and be able to multitask in line with project plans and customer SLA’s. You must be comfortable speaking to customers and have very good written and oral communication skills. A high level of organisational ability is a must ...

site Careers |Ashurst Perkins CoieAbout you:The successful candidate will have:Relevant Cyber Security and/or IT experienceExperience in metric reporting andKPI/SLA managementExperience with securitytechnologies such as firewalls, SIEM, DLP and endpoint protectionExperience working with Jira, AzureDevOps, ITSM tools such as Cherwell and ServiceNow and the MSOffice ...

delivered to the project engineer. Carry out all necessary project administration. Provide 1st line assure activities on a 24x7x365 basis, adhering to agreed contractual SLA targets, and report all information and updates to Vodafone's service support desk. Complete nominated routine maintenance inspection (RMI) activities as required. Recommend improvements ...

rota. Use monitoring and diagnostic tools to investigate and resolve service impacting incidents. Manage incidents from initial logging through to resolution while adhering to SLA requirements. Accurately document incidents and investigation activities in line with ITIL best practice. Communicate technical issues effectively to both technical and non-technical stakeholders. Support ...

deploy, and maintain database systems and solutions Provide expert technical guidance to colleagues, stakeholders and customers Support database systems to ensure availability, performance and SLA compliance Manage database security, integrity, and compliance with data standards. Develop, implement, and maintain backup and disaster recovery procedures Deploy and configure database solutions into ...

privately-owned IT CompanyRole purpose:To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers.Security clearance or willingness to apply will be required … Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer’s SLA requirements.Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time ...