Glasgow, Lanarkshire, Scotland, United Kingdom Hybrid / WFH Options
Nine Twenty Recruitment Ltd
environments. This role is ideal for someone with strong troubleshooting skills, proven MSP experience, and a proactive, customer-focused approach. Key Responsibilities Resolve incidents escalated from 1st Line within SLA targets. Support and administer telecoms platforms (Gamma Horizon, Giacom, SIP Trunk Call Manager). Manage telecoms tasks such as call diverts, number changes, and diagnostics. Liaise with third-party providers More ❯
Glasgow, Lanarkshire, Scotland, United Kingdom Hybrid / WFH Options
Anson Mccade
and new opportunities. Skills and Experience Required Active UK Security Clearance Proven experience in Service Delivery Management within secure or regulated environments. Strong understanding of ITIL , managed services, and SLA governance. Excellent stakeholder management and communication skills at all levels. Experience managing third-party suppliers and internal delivery teams. Financial and commercial awareness with experience managing costs and budgets. Track More ❯
OAuth, JWT, OKTA, AWS Cognito, Hashicorp Vault A demonstrable record of designing solutions to key non-functional requirements including cyber/security policies, resilience, logging, errors and scalability abiding SLA Experience in creating & guiding in Architecture Artefacts such as Integration Strategy, High Level Design, LLD, Estimation, Product Evaluation Matrix, Gap Analysis, Performance Matrix More ❯
testing, infrastructure as code to automated deployment A demonstrable record of designing solutions to key non-functional requirements including cyber/security policies, resilience, logging, errors and scalability abiding SLA Experience in creating & guiding in Architecture Artefacts such as Tech/Arch Roadmap/Strategy, High Level Design, LLD, Estimation, Product Evaluation Matrix, Gap Analysis, Performance Matrix Enterprise Architecture knowledge More ❯
and troubleshoot telecoms and data network equipment (SDH, PDH, Microwave, LAN/WAN/IP). Support first-line assurance activities on a 24/7 basis, adhering to SLA targets. Complete project documentation, monitor progress, and escalate risks as required. Recommend improvements and cost reductions while maintaining quality and safety standards. Requirements: Proven experience in telecom/network installation More ❯
reported by monitoring tools (event management). New incidents and alarm logging with the appropriate priority is key, as is ensuring they are responded to and resolved within contracted SLA's. No two days are ever the same. New recruits that hold a full/clean driving license will also be included in our Product Support Group rota. You will More ❯
DC Chargers, and IP networks. Cisco + Alcatel product experience, LAN/WAN and MPLS. Providing first-line field support (24x7/on-call rota), and routine maintenance within SLA targets. Installation + commissioning of Telecoms Network equipment. Complete project documentation and communicate progress. Ensuring Health & Safety and quality compliance when working on site. Working Hours: 9:00 AM More ❯
Onsite IT Support Engineer (Early Career) - copy Tetra Tech is seeking an IT Support Engineer to support our team onsite in Scotland. Our preference of location is Glasgow however we are open to discussing the possibility of working in Edinburgh More ❯
