3 of 3 SLA Jobs in Glasgow

impact within a growing technology business, this is an opportunity where you can truly make your mark. Leading, mentoring, and developing existing team Driving SLA performance, customer satisfaction, and first-contact resolution Managing technical escalations for key enterprise customers Implementing support processes, workflows, and troubleshooting frameworks Analysing support trends ...

necessary project administration is carried out. Provisions of 1st, line assure activities on 24 x 7 x 365 basis adhering to our agreed contractual SLA targets. Completion of nominated RMI activities as & when required. Core skills competencies, knowledge, and experience Exceptional organisation skills Demonstrable engineering installation & Commissioning experience Assure/ ...

Support SDH, PDH, Microwave Radio, Commtel and Xtran network technologies * Work collaboratively with Project Engineers to deliver successful implementation activities * Ensure delivery against agreed SLA, quality and health & safety standards * Complete project documentation, technical reporting and engineering updates * Monitor progress against delivery plans and escalate risks/issues appropriately * Support ...