4 of 4 SLA Jobs in Glasgow

early-life : strong stakeholder feedback, smooth handover to TAMs/BAU. 🟢 Operational readiness : agreed RACI, tested runbooks/escalations, validated integrations, early KPI/SLA performance trending green. 💙 A note on inclusion (really important to us) We’re proud to be an Equal Opportunities Employer and we welcome applications from ...

impact within a growing technology business, this is an opportunity where you can truly make your mark. Leading, mentoring, and developing existing team Driving SLA performance, customer satisfaction, and first-contact resolution Managing technical escalations for key enterprise customers Implementing support processes, workflows, and troubleshooting frameworks Analysing support trends ...

necessary project administration is carried out. Provisions of 1st, line assure activities on 24 x 7 x 365 basis adhering to our agreed contractual SLA targets. Reporting all information & updates to Vodafone's service support desk. Completion of nominated RMI activities as & when required. Recommend improvements and cost reductions where ...

Install, commission, test, and troubleshoot telecoms and networking equipment. Support 1st line assurance activities on a 24/7/365 basis, meeting agreed SLA targets. Complete site surveys, risk assessments, project documentation, handover packs, and service records. Monitor progress against delivery plans and escalate risks or issues where required. ...