forward-thinking service strategy aligned to business and customer goals Build strong relationships with key customer stakeholders and manage executive service reviews Drive continuous service improvement, performance monitoring, and SLA adherence Collaborate with Sales and Technical teams to support retention and growth Champion customer satisfaction, insight-driven change, and service excellence Develop robust reporting alongside Sales to ensure customer satisfaction More ❯
Cambuslang, Glasgow, Lanarkshire, Scotland, United Kingdom
QA
requests, fault reports and IT-related job or equipment requests, via the departments IT Service Management (ITSM) system. You will escalate incidents when considered appropriate in order to maintain SLA expectations. This role can be based in any of the following locations: Inverness, Dundee, Johnstone, Cambuslang and Newbridge. There will be an assessment centre day held on the 30th of More ❯
on a variety of equipment including, plumbing, boiler plant, ventilation, pumps, would be beneficial. • Experience of working within a mobile service delivery contract. • An understanding of ServiceLevel Agreements (SLA's), service targets and objectives and Key Performance Indicators (KPI's) and ability to interpret management information. • Knowledge of Health & Safety and safe working practices. • Excellent communication skills. • Supervisory management More ❯
UK and overseas. The job description below will outline this position: Technical Service Manager Typically, this person will be responsible for managing all UK Government CSCS4 support cases, ensuring SLA/KPI targets are met or exceeded. Acting as the key link between internal teams, MOD stakeholders, and senior management, you'll coordinate technical cases from start to finish, ensuring More ❯
Glasgow, Lanarkshire, Scotland, United Kingdom Hybrid / WFH Options
McGregor Boyall Associates Limited
required: Experience working with GCP Strong Kubernetes Knowledge and hands-on experience of IaaC with Terraform Scripting skills: Python or Bash Previous SRE experience including knowledge about SLO/SLA/SLI and error budgets, is advantageous *Bonus* - Experience with HashiCorp Vaul If this is of interest and you have the required skills, please submit your CV over for immediate More ❯
