7 of 7 SLA Jobs in Glasgow

Head of Service Delivery

Hiring Organisation
Be-IT Resourcing
Location
Clarkston, Glasgow, Lanarkshire, Scotland, United Kingdom
Employment Type
Full-Time
Salary
£0 per annum
ensure seamless end-to-end delivery Service Delivery Management Own the full lifecycle of customer-facing service streams Maintain industry-leading SLA and KPI performance Oversee service governance: incident, problem, and change management Drive predictable, scalable delivery through strong operational processes Customer & Stakeholder Engagement Act as a senior point ...

Service Desk Coordinator

Hiring Organisation
North-PB
Location
Glasgow, Glasgow City, United Kingdom, Scotstoun, City of Glasgow
Employment Type
Permanent
assigned promptly. Allocate tasks to Service Desk Analysts and Field Engineers based on priority, skillset, and location. Track ticket progress, chase updates, and ensure SLA compliance. Communicate clearly with customers regarding updates, scheduling, and next steps. Support onboarding activities for new team members (accounts, equipment setup, access requests). Maintain ...

Oracle Cloud consultant/developer

Hiring Organisation
Huntress - Bracknell
Location
Glasgow, City of Glasgow, United Kingdom
Employment Type
Contract
Contract Rate
£300 - £350/day
These roles will play a key part in ensuring the effective delivery of support and operations services, with a strong focus on incident resolution, SLA adherence and continuous improvement. You will work closely with internal teams and stakeholders to maintain system performance, enhance processes, and deliver high levels of customer ...

Remote Network Monitoring Engineer - £75K, 6-month FTC

Hiring Organisation
Akkodis
Location
Glasgow, City of Glasgow, United Kingdom
Employment Type
Permanent
Salary
£70000 - £75000/annum
equivalent, to support operational and engineering insight. Commission monitoring across fibre nodes, OLTs and Layer 1-3 network equipment. Define baseline performance metrics and SLA-led alert thresholds. Work closely with network and operational teams to align monitoring with evolving topology. Drive continuous improvement across monitoring architecture, tooling and processes. ...

Data Information Team Lead

Hiring Organisation
Meraki Talent Limited
Location
Glasgow, Lanarkshire, Scotland, United Kingdom
Employment Type
Full-Time
Salary
Salary negotiable
accurately and on time. Key responsibilities: Lead, coach, and performance-manage a fast-paced data team Oversee end-to-end data intake and ensure SLA delivery Define and track productivity metrics and data quality standards Resolve issues quickly, driving root cause fixes and improvements Streamline processes through standardisation and automation ...

Business Systems Support Analyst

Hiring Organisation
Arnold Clark
Location
Glasgow, Lanarkshire, Scotland, United Kingdom
Employment Type
Permanent
We're looking for an experienced incident handler to join our Digital team as a Business System Support Analyst, based at our Kilbirnie Street and Hillington offices in Glasgow. We offer: 33 days' holiday allowance ...

Testing Lead

Hiring Organisation
Deloitte
Location
Glasgow, Scotland, United Kingdom
periodic meetings with vendor project leads/program managers to monitor progress. • Oversee overall testing governance, including measurement, baselining, and tracking of KPIs and SLA • Collaborate with key stakeholders to gather and understand business requirements. Key Skills and Experience • Proven experience in UAT planning, design, execution, and defect management. • Hands … testing standards. • Mandatory domain expertise in Payments & Liquidity Beneficial Skills and Experience • Experience in programme management and testing governance. • Familiarity with KPI and SLA measurement and reporting. • Exposure to large-scale financial services environments. • Ability to drive process optimisation and continuous improvement. • Knowledge of additional automation or reporting tools (e.g. ...