Service Desk Team Lead
- Hiring Organisation
- Proactive Appointments
- Location
- Maidenhead, Berkshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £32,000 - £36,000 per annum
incidents are managed efficiently and service levels are consistently achieved. Key Responsibilities Lead and support a team of Service Desk Engineers. Drive ticket quality, SLA performance and service improvements. Coach and mentor engineers to develop technical and customer service skills. Manage escalations and coordinate high-priority incidents. Work closely with ...