3 of 3 SLA Jobs in Maidenhead

understanding of security tooling, SIEM, EDR, vulnerability/incident management, as well good written and verbal communication and being used to working to SLA’s Holding CompTIA Security, Microsoft Azure Fundamentals/Administrator and ITIL Foundation status/accreditation would be an advantage. This role will be based in Maidenhead ...

understanding of security tooling, SIEM, EDR, vulnerability/incident management, as well good written and verbal communication and being used to working to SLA’s Holding CompTIA Security, Microsoft Azure Fundamentals/Administrator and ITIL Foundation status/accreditation would be an advantage. This role will be based in Maidenhead ...

contact for client support requests, managing service tickets, carrying out first-line troubleshooting, and ensuring issues are resolved or escalated efficiently. Working within SLA guidelines, you'll communicate clearly with clients and internal engineering teams while maintaining a high level of professionalism. Key Responsibilities Handle incoming support tickets using … phone Support AV-related queries across installed systems and integrated solutions Escalate technical issues to engineers when required Monitor and prioritise cases to ensure SLA compliance Maintain accurate and detailed ticket documentation Deliver a friendly, proactive service to users at all levels Skills & Experience Minimum 2 years experience ...