3 of 3 SLA Jobs in Maidenhead

Oracle Fusion consultants in a UK remote/hybrid setup. This role demands 5+ years in service delivery for enterprise systems, strong ITIL, SLA management, and the ability to lead incidents, changes and quarterly release cycles end‐to‐end. #J-18808-Ljbffr ...

Service Desk operation across Maidenhead and Hemel Hempstead, sitting above the existing Team Lead and escalation capability. Service Desk strategy, performance and continuous improvement SLA performance, ticket volumes, ageing, backlogs and service quality ConnectWise/PSA utilisation, reporting, dashboards and meaningful KPIs Customer satisfaction, service reviews and senior escalations Team ...

estate accounts . Client Satisfaction: Positive CSAT/NPS feedback and empathetic client communications during sensitive life events. Compliance & Quality Standards: Adherence to internal SLA targets, compliance protocols, and legal quality standards. Key Responsibilities: Casework: Manage a caseload of non-complex probate and estate administration matters under supervision. Asset & Liability ...