2 SLA Jobs in Maidenhead

cover where needed as part of a shift system. Previous experience of using Freshservice IT support management tool to resolve support tickets and track SLA’s Previous experience of using an asset management tool such as Asset Panda Benefits Salary £28,00 - £31,000 gross per annum depending on experience more »

to enable the Service Partner and/or Lexmark Technicians to effect a high percentage of first time fixes Manage and monitor customer’s SLA to ensure service delivery is provided in line with contractual agreements Taking end-to-end ownership of incidents, ensuring accurate and timely updates are maintained more »