SLA Jobs in Norfolk

10 of 10 SLA Jobs in Norfolk

Trainee Service Desk Analyst

Norwich, England, United Kingdom
NHS
ensuring all relevant details are captured in line with Service Desk standards 6. With guidance classifying calls accurately with the information provided and prioritise in line with the Service Level Agreement 7. With guidance, responsible for maintaining data quality\integrity of the Digital Services call management system 8. Communicate with customers to investigate and diagnose incidents by providing first line More ❯
Posted:

Service Desk Analyst

Norfolk, England, United Kingdom
Hybrid / WFH Options
Service Care Solutions - Social Work
support Undertake initial incident diagnosis and resolve where possible at first contact Escalate complex issues to the 3rd line support team as appropriate Monitor incidents to ensure resolution within SLA timescales Install and configure desktop software Administer ICT accounts in line with policy Contribute to process improvements and documentation Liaise with 3rd-party suppliers when needed Support ongoing service development More ❯
Employment Type: Contractor
Rate: £15.36 - £19.57 per hour
Posted:

Technical Service Manager

Norwich, England, United Kingdom
Hybrid / WFH Options
JR United Kingdom
multinationals to SMBs, all leveraging technology for sustainable competitive advantage. Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will collaborate with Service Delivery Managers to ensure SLA compliance. They will work with Technical Resource Managers to build dedicated support teams tailored to customer environments and service needs. The TSM will also oversee new customer onboarding, ensuring support More ❯
Posted:

Application Support Consultant

Norwich, England, United Kingdom
JR United Kingdom
in project and implementation activity to support the service readiness ahead of go live. Respect all agreements between Itineris and the Customer, as set in the Service Level Agreement (SLA) document. Lead knowledge-sharing and training initiatives to strengthen client and internal team capabilities. Take part in project related activities as required. Participate in the outside business hours standby schedule More ❯
Posted:

1st Line Support Technician

Norwich, Norfolk, England, United Kingdom
Anglian Home Improvements
via Heat software Build IS Devices to an agreed standard, laptop, desktops and mobiles. Log faults with 3rd party maintainers, following up and ensuring resolutions are completed within agreed SLA’s Provide up to date documentation, when producing or changing IT networking, hardware or software configurations Assist with conception, design and implementation of any new or enhanced IS Systems. Act More ❯
Employment Type: Full-Time
Salary: £27,000 - £29,000 per annum
Posted:

1st Line Support Technician

Norwich, Norfolk, East Anglia, United Kingdom
Anglian Home Improvements
via Heat software Build IS Devices to an agreed standard, laptop, desktops and mobiles. Log faults with 3rd party maintainers, following up and ensuring resolutions are completed within agreed SLA's Provide up to date documentation, when producing or changing IT networking, hardware or software configurations Assist with conception, design and implementation of any new or enhanced IS Systems. Act More ❯
Employment Type: Permanent
Salary: £28,000
Posted:

Change Management Team Leader

Wymondham, Norfolk, East Anglia, United Kingdom
DEVONSHIRE APPOINTMENTS LTD
in a dynamic, client-focused environment. Key Responsibilities Operations Set and uphold high team standards, ensuring compliance and consistency Maintain thorough knowledge of change processes and production workflows Manage SLA adherence, job scheduling, and database ownership Deliver continuous improvement initiatives and support internal software evolution Support wider planning and scheduling efforts when needed Ensure quality and performance measurement against KPIs More ❯
Employment Type: Permanent
Salary: £30,000
Posted:

SAP HCM Senior Consultant - UK & Irish Payroll

Norwich, England, United Kingdom
Hybrid / WFH Options
JR United Kingdom
in the field and improve and influence work processes for the competence area. You will have experience of working as part of a support team ticket handling to agreed SLA's, managing your own workload and priorities. The candidate needs to have strong operational and process knowledge of HR and especially Payroll. Any experience of SuccessFactors is a benefit. What More ❯
Posted:

Oracle DBA- Banking client exp required

Norwich, England, United Kingdom
JR United Kingdom
part of a DevOps team, you will work closely with the application and infrastructure POD SMEs to ensure these critical services function to the required standards. Maintain and improve SLA’s and ensure compliance to client policies at all times. Actively participate to achieve organization objectives for efficiencies, innovations, and quality delivery. Perform pro-active analysis on day-to-day More ❯
Posted:

Major Incident Manager - Banking

Norwich, England, United Kingdom
JR United Kingdom
continually improve the incident & problem management policies, processes, and procedures. Manage and drive the progression of high-priority and escalated incidents—focusing on proactive stakeholder communication, technical progression, and SLA adherence. Facilitate root cause analysis of problem records using various techniques. Use data, reporting, and trending to identify areas of recurring incidents to raise proactive problem records. #J-18808-Ljbffr More ❯
Posted: