2 of 2 SLA Jobs in Norfolk

risks, and trade-offs in executive steering forums. Proven ability to govern multi-vendor delivery ecosystems-system integrators, platform vendors, and data providers - ensuring SLA and contractual compliance. Solid technical delivery background across MDM/Customer 360, data integration (APIs, streaming, CDC), data engineering (lakehouse, ETL/ELT, orchestration ...

manage all tickets within the Service Desk management system, ensuring accurate notes, categorisation and prioritisation Escalate more complex issues quickly and appropriately to meet SLA targets Deliver clear, meaningful instruction at a level users can understand Monitor service delivery channels and contribute to improving the user experience Maintain knowledgebase articles … management skills and ability to handle multiple issues Ability to take ownership of tasks and work effectively under pressure Understanding of working in an SLA-driven environment Attention to detail and adherence to processes Ability to handle complaints professionally and improve the customer experience Desirable Experience in Infrastructure or Application ...