4 of 4 SLA Jobs in Norfolk

Strong operational ownership mindset Ability to manage multiple remediation streams in parallel Clear communication with technical and non‐technical stakeholders Comfortable handling escalations and SLA‐driven delivery Good documentation and reporting discipline Preferred/Nice to Have Experience in managed security services Exposure to: Policy compliance scanning Cloud posture/ ...

insight, documentation, and collaboration 🤝 🛠️ Key Accountabilities & What Success Looks Like 🔎 Case Ownership & Resolution Own and resolve all Tier 2 escalations end-to-end Success: SLA met, proactive updates, minimal follow-up required ⏱️ 📘 Customer Guidance & Prevention Provide clear, preventative case summaries and share helpful guides Success: Fewer repeat issues and improved ...

insight, documentation, and collaboration. Key Accountabilities & What Success Looks Like Case Ownership & Resolution Own and resolve all Tier 2 escalations end-to-end Success: SLA met, proactive updates, minimal follow-up required Customer Guidance & Prevention Provide clear, preventative case summaries and share helpful guides Success: Fewer repeat issues and improved ...

timescales. Qualifications and Experience Required for this Field Service Technician Job: Experience servicing and maintaining industrial battery chargers and backup power equipment. * Understanding of SLA, NiCd, and Plante battery technologies. * Electrical and electronic fault-finding experience. * Customer accreditations such as UKPN, National Grid, London Underground or similar are advantageous. * Previous ...