2 of 2 SLA Jobs in Norfolk

risks, and trade-offs in executive steering forums. Proven ability to govern multi-vendor delivery ecosystems-system integrators, platform vendors, and data providers - ensuring SLA and contractual compliance. Solid technical delivery background across MDM/Customer 360, data integration (APIs, streaming, CDC), data engineering (lakehouse, ETL/ELT, orchestration ...

will take full ownership of service delivery across: Service Desk Provisioning Service Assurance Leading a team of 12–15, you will ensure consistent SLA performance, drive operational improvements, and maintain high standards across all client interactions. Key Responsibilities Service Delivery Leadership Own end-to-end service performance across all operational … adherence to processes, governance frameworks and compliance requirements Report on KPIs and operational performance to the Senior Leadership Team What Success Looks Like Consistent SLA achievement across all service functions Improved client satisfaction, retention and confidence Reduced escalation volume through stronger team ownership A more accountable, high-performing service delivery ...