5 of 5 SLA Jobs in Northamptonshire

service desk engineers, driving performance and professional growth Act as the senior escalation point for complex technical issues, ensuring swift and effective resolution Own SLA management, ticket workflows, resource planning, and shift coverage across the service desk Monitor and report on team KPIs and metrics, presenting findings to senior leadership ...

large-scale, multi-site projects from design through to implementation and handover into BAU - Monitoring network health and proactively troubleshooting to maximise uptime and SLA performance - Supporting development of network automation and scripting solutions to improve efficiency - Collaborating with internal teams and stakeholders to deliver scalable, resilient network solutions What ...

strategy SOC integration and event correlation Incident and event handling workflows Compliance reporting and audit outputs SIEM interoperability and operational analytics Secure SD-WAN SLA rule creation and traffic steering Link health checks and performance optimisation ADVPN architecture and dynamic overlay networking Hub-and-spoke topology design Network segmentation ...

strategy SOC integration and event correlation Incident and event handling workflows Compliance reporting and audit outputs SIEM interoperability and operational analytics Secure SD-WAN SLA rule creation and traffic steering Link health checks and performance optimisation ADVPN architecture and dynamic overlay networking Hub-and-spoke topology design Network segmentation ...

presales activities (product demos, POC, RFP/RFI responses) to validate managed services offerings and accelerate deal closure. Developed customized managed services proposals including SLA design, SOW creation, and TCO/ROI modelling to align technical scope with commercial objectives. Collaborated with account executives, delivery teams, and engineering to design … Cisco/Juniper) and delivered hands‐on POCs for stakeholder sign‐off. Prepared implementation runbooks, migration plans, and operational handovers to ensure predictable SLA delivery and smooth service transitions. Supported contract negotiations, renewals, and upsell/cross‐sell opportunities with technical justification, pricing models, and vendor licensing management to protect ...