Service Level Agreement (SLA) Jobs in Northamptonshire

A Support Desk Professional is required to join a market leading property software company that works with over one thousand estate agency and letting agency branches across the UK. They are the rising star of their industry, growing an average of 40% year on year since 2007. Their software system...

Service Delivery Analyst, ITIL, Service reporting, SLA management. My client is a leading multi-site retail organisation, and due to internal restructuring now have the go ahead to recruit for a Service Delivery Analyst within their Information Technology team... We are looking for a Service Delivery Analyst to support the...

Service Desk Support, 1st line support, helpdesk support, ITIL... As a Service Desk Analyst, you shall provide first line support to internal staff whilst working within agreed SLA's... You shall ensure that all issues are logged on to the Service Management software, so that all tickets can be effectively...

The ideal candidate must have at least 2 years IT support experience in a service industry and qualified at ITIL foundation level or above... This involves managing the site in terms of their IT requirements and spending time on site as dictated by the Service Delivery Manager... - Qualified at ITIL...

IT Support Manager, Service Delivery, ITIL, Service Desk Manager, Support Manager... You shall act as an escalation point for priority incidents, and work closely with the Service Delivery Analyst to produce accurate reporting and adherence to SLA's... *A track record in service delivery, ideally holding an ITIL V3 certificate... *...

You would be required to assist customers with hardware and software problems resolving or escalating incidents within Service Level Agreements. MAIN DUTIES: * Logging calls on the call logging system. * Proactive in providing feedback to the user regarding an issue until a resolution can be found. * Record the fault and resolution...

Action all IT service requests in accordance with current procedures and within agreed SLA targets... Must have experience of supporting the following technologies: Active Directory Creating and Deleting accounts.Window XP (AD), MS Office, IT Hardware and Basic Networking... CompTIA A+, ECDL or NVQ qualifications in IT are preferred but...

Drive through a programme of continuous improvement to enhance customer experience, operational efficiency and reduce volumes of complaints and repeat calls... Keywords: Customer Experience, Digital Services, Digital offering, Programme Manager, Project Manager, Contact Centres, Customer service, NPS, SLA, Service Provider, Prince2, APM, PMP, Project Management, six-sigma, process improvement, business...