4 of 4 SLA Jobs in Northamptonshire

Cutting-Edge Technology – Exposure to the latest IT tools and solutions Key Responsibilities of the Helpdesk Support Technician: Be the first point of contact for support queries within defined SLA parameters Support and manage IT operations for clients Monitor and maintain customer backup regimes, escalating issues as needed Carry out anti-virus updates, scans, and system security checks Assist with More ❯

a wide client base. In this role, you’ll provide 2nd line technical support across servers, networks, PCs, and applications, resolving incidents both remotely and on-site while ensuring SLA targets are met. You’ll work closely with 1st line, 3rd line, and field engineers, offering technical guidance, maintaining documentation, and supporting project delivery. Alongside troubleshooting and escalations, you’ll More ❯

UK and overseas. The job description below will outline this position: Technical Service Manager Typically, this person will be responsible for managing all UK Government CSCS4 support cases, ensuring SLA/KPI targets are met or exceeded. Acting as the key link between internal teams, MOD stakeholders, and senior management, you'll coordinate technical cases from start to finish, ensuring More ❯

party supplier resolver groups so that service level agreements can be met on a monthly basis, monitoring and proactively update tickets/Management that are close to breaching their SLA Provide end to end incident and service request management to ensure customers are kept updated on the progress of their tickets – applying ITIL best practice where possible Classification and prioritisation … under pressure Methodical and disciplined approach to work Ability to work well in a team. General knowledge of Third party support agreement(s) An understanding of Service level agreements (SLA) or arrangement(s) & Operating Level Agreements (OLA) Excellent Customer Service & Telephone handling skills 1st line Technical Support experience preferred Experience of working towards/achieving goals e.g. KPIs We are More ❯