Service Level Agreement (SLA) Jobs in Northamptonshire

The purpose of the role is to govern the delivery of a portfolio of external and internal services to meet the business needs in terms of SLA Compliance, cost and sustainability... Essential you have worked in Service Improvement focused role, with strong understanding of continuous improvement principles. Strong background of...

To provide 2nd line technical, administrative and development support to the Company IT systems incorporating elements of the ITIL service framework enabling continual improvements to the user experience... Act as a single point of contact for IT queries from customers and determine a correct resolution as per SLA's... Solid...

Complete detailed case notes in the CRM system... Previous experience in a IT customer service experience or technical role in B2C and / or B2B (Essential) Excellent knowledge of Microsoft Windows client operating systems including in-depth configuration settings and system management (Essential) Use and understanding of Remote Assistance software solutions,...

.NET (ASP.NET + C#) * SharePoint 2010/2013 * Web Development (HTML/CSS/JavaScript/ASP.NET) * CSS Frameworks (Bootstrap/SASS/LESS) * JavaScript Frameworks (jQuery, Angular, React, Knockout) * Web Design (Photoshop or similar) * GUI/Front End Design * Web Accessibility * Mobile Development (Responsive/Mobile Web/iPhone/Android/Ionic) * Database Technologies (SQL Server, Reporting) * Web...