2 of 2 SLA Jobs in Northamptonshire

Service Desk Manager

Hiring Organisation
XPO TRANSPORT SOLUTIONS UK LIMITED
Location
Northampton, Northamptonshire, East Midlands, United Kingdom
Employment Type
Permanent, Work From Home
services are delivered across the organisation. The successful candidate will manage our outsourced service desk as a strategic supplier, ensuring high-quality, SLA-driven service delivery and outstanding customer experience. In addition, the role will own Major Incident Management, act as ServiceNow Product Owner for Europe, and provide governance ...

1st Line IT Support Technician

Hiring Organisation
Ashby Computers
Location
Northampton, Great Houghton, West Northamptonshire, Northamptonshire, United Kingdom
Employment Type
Permanent
latest IT tools and solutions Key Responsibilities of the 1st Line Support Technician: • Be the first point of contact for support queries within defined SLA parameters • Support and manage IT operations for clients • Monitor and maintain customer backup regimes, escalating issues as needed • Monitoring of our security packages and escalating ...