4 of 4 SLA Jobs in Northamptonshire

issues from re-occurring. Provide occasional on-site support at customer sites to resolve incidents. Take responsibility and exceed company and customer OLA/SLA'sProvide administrative and technical support of managed service operations including involvement of weekend tasks. Create and maintain strong relationships with other business units. Ensure customers ...

GovernanceDeliver all work in line with defined operational standards, customer requirements, and industry best practiceEnsure all incidents, changes, and service requests are managed within SLA, priority, and escalation frameworksExecute changes in line with formal change management processes, ensuring validation, testing, and controlMaintain fully auditable, structured technical documentationMaintain high-quality ticket ...

disciplined and have good attention to detail Make sure Procedures & Process are diligently followed and maintained Help run Helpdesk in accordance with the company SLA Help ensure team behaviour is of a professional standard Help maintain offices to the company standard Training The classroom training for the Digital Support Technician ...

qualifications would be beneficial although training will be given: - Electrical/Electronic fault finding - Electromechanical Installation e.g. BS7671 18th Edition Wiring Regs - Understanding of SLA, NiCD and Plante batteries - Experience working with Distribution Network Operators (DNOs), UKPN, National Grid or London Underground would be beneficial - Experience with Battery chargers ...