Service Level Agreement (SLA) Jobs in Sheffield, South Yorkshire

Essential experience: *ITIL certification... *Service Desk logging tools - SupportWorks, Remedy, ServiceNow etc. *Operating System Support experience - XP, Windows 7 & 8. *Active Directory and Group Policy. *Ability to learn new systems with minimal guidance - many bespoke systems here including Work / Workflow Management Systems... Key words: "Service Desk Manager" , ITIL, SLA's,...

The successful candidates will investigate, control and resolve all technical issues under the remit of the Service Desk, all the time ensuring that normal service is resumed in accordance with agreed SLA timescales... Citrix... Bespoke Applications (desirable) SCOM / SCCOM (desirable) Responsibilities: To manage incidents to appropriate resolution to obtain a...

Experience of test driven development, automated unit testing and BDD. - Excellent knowledge of web development using HTTP, HTML, CSS, PHP, Java, JavaScript and XML... - Experience working with and configuring several of Apache, Word Press and Magento... Web Developer // Software Developer // HTML // CSS // Java // JavaScript // XML // HTTP // PHP // AJAX // JQuery // SQL //...