4 of 4 SLA Jobs in Sheffield

adoption metrics, feedback loops, and continuous improvement initiatives. Mandatory Skill Microsoft Dynamics 365 Contact Centre (CC) Administration Performance Measures Process compliance, quality standards, and SLA adherence. Productivity, efficiency, and team performance indicators. Capability development metrics, including triage completion and technical test performance. ...

this vacancy. We are an Equal Opportunities Employer. Service Operations Manager, Service Delivery Manager, MSP Operations, IT Service Manager, Service Desk Manager, ITIL, SLA Management, Escalation Manager, Sheffield IT Jobs, MSP Careers Yorkshire ...

Recruitment Agency in relation to this vacancy. We are an Equal Opportunities Employer.Keywords: Service Desk Manager, IT Support Manager, MSP Team Leader, SLA Management, KPI Reporting, Escalation Manager, IT Service Manager, Sheffield IT Jobs, Managed Services. ...

management frameworks (Kotter, Prosci) Lean/Six Sigma mindset Understanding of SaaS operations, support, and service models Knowledge Triage, debugging, system integration, and configuration SLA management & customer satisfaction metrics What You’ll Get in Return ✨ 25 days holiday (rising to 30) ✨ 5% pension ✨ My Benefits World access ✨ Free eye care ...