Service Level Agreement (SLA) Jobs in Sheffield, South Yorkshire

Responsibilities: * Maintaining or exceeding the level of defined service within the agreed service level agreements (SLA) * Direct 1st and 2nd level user support for users at Head Office and locations across the UK... * Problem and incident Management in accordance with ITIL best practices... * Asset management ensuring that all assets are...

Troubleshooting Windows 7 and Office 2010 related issues... * Network management skills including TCP/IP ,DHCP, DNS... * Maintaining IT security across HML in accordance with our Policies and our ISO27001 information security management system... * Strong technical skills and proven hands on track record, especially Active Directory, MS Exchange, BES, Citrix, Dell...