3 of 3 SLA Jobs in Sheffield

explain IT issues in a manner they will be able to relate to, demonstrating patience, empathy and perseverance. Ability to meet deadlines e.g SLA's/KPI's, report deadlines and project timescales. Able to show initiative and make decisions, referring to senior staff where required. Able to prioritise ...

Reporting to the Consulting Support Manager, the PC is part of the team responsible for the operational side of our consulting delivery to our clients. Working alongside our Consultants, the Consulting Support team project manages ...

them. Own customer experience and delivery across orders, installations, faults and network work, measured on install lead times, first-time fix, fault resolution and SLA adherence. Plan resourcing with the team leads, clear blockers between teams, and keep every role’s responsibilities clearly defined. Build the annual budget and business … weekly rhythm of priorities, KPIs and reviews. Performance issues are dealt with quickly and fairly. Install lead times, first-time fix, fault resolution and SLA adherence have measurably improved. Churn, complaints and customer satisfaction are moving the right way, and we know our cost to serve and cost per install. ...