2 of 2 SLA Jobs in Sheffield

and work under pressure to tight deadlines. Strong stakeholder engagement skills, including working with external suppliers and operational teams. Experience contributing to incident and problem management, service reporting, and SLA/OLA management. Ability to communicate technical issues in clear, business-focused language. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham More ❯

a fast-paced, collaborative environment? What the role has to offer Take ownership of incidents from start to finish, ensuring timely resolution that meets customer satisfaction and aligns with SLA targets, while developing strong problem-solving skills in a dynamic environment Gain hands-on experience with a wide range of IT systems, including Active Directory, Exchange, VMWare, and Microsoft Office … ensure the incidents are fixed to the satisfaction of the customer and in-line with SLAs Responsible for answering all calls and chats to the Service Desk within the SLA response times Raising Service Requests from users either via the phone or online portal Accurately recording all incident details and resolution activity into the Service Desk tool Assisting Problem Management … and up to date where applicable Providing a high level of first-time fix for all incidents Escalating incidents to the next level of management or technical support where SLA timescales are reached Ensuring regular communications updates are provided to the customer until incidents are resolved User account creation in Active Directory and NT Email account management in Exchange Full More ❯