5 of 5 SLA Jobs in Slough

resolve critical incidents. Support Service Desk and 1st Line Engineers. Maintain technical knowledge and accreditations. Requirements: 2–3 years' experience in a similar SLA-driven support role. Strong experience with Cisco Switches/Routers and some of: Fortinet, Palo Alto, Checkpoint, Cisco Meraki, HP Aruba, F5, Azure, AWS. Preferred: Netscaler ...

manager to support and provide cover during periods of leave Service Performance & Reporting Support production of weekly/monthly service reporting, including incident summaries, SLA/OLA performance, trends and key risks. Monitor and escalate service performance issues, supporting leadership to make informed decisions. Ensure accurate CMDB and service data ...

parts Using remote diagnostics tools and portals to identify and resolve issues efficiently Producing clear service reports and maintaining accurate maintenance records Supporting SLA delivery and contributing to a high standard of customer service Taking part in an on-call rota when required What we're looking for: Essential Experience ...

contract scope Conduct deep‐dive reviews of supplier contracts, identifying obligations, performance gaps, and optimisation opportunities Develop and write contract schedules, service schedules, and SLA frameworks—ensuring contractual structures are robust, enforceable and fit for purpose Support the transition from numerous smaller suppliers to a simplified, strategic supplier base Engage ...

monitor resources. You will enhance your client relationships by responding to inbound support requests and ensuring that our 2nd line experts meet their SLA's. Candidates should have more than ONE years' experience in service desk, technical customer service or support and/or technical account management with some experience … provided. - 1st line support for client internal and external. Response to inbound requests and ensure that our 2nd line experts meet our SLA's. - Updating internal and external client and suppliers on progress of trouble tickets whilst managing Jira queues. - Providing daily, monthly, quarterly checks and updates on systems. - Writing ...