checks Backup checks Event log checks Cluster Shared Volume/Shared Storage for Hypervisors SNMP Traps Technical Expertise: Monitor onsite helpdesk, ensuring ticket resolution quality and quantity is within SLA Resolve tickets at all levels (first through to third line) Set up and maintain complex physical and virtual Windows server environments Configure and troubleshoot basic network and switch management Install More ❯
calls and defects. * Provide innovative solutions to improve building, plant and system energy efficiency. * Manage, rectify and record defects through the Help Desk to ensure all are rectified within SLA timeframes. * Keep the Shift Manager and Operations Manager briefed on all issues and progress. * Raise hazard, incident and flash reports * Use the Log Book System to store all records and More ❯
opportunities for efficiency improvements. Identifies, develops, or implements critical metrics necessary to manage and monitor the performance of data centre operations. Ensure the teams meet established ServiceLevel Agreements (SLA’s) and Key Performance Indicators (KPI’s). Including Review potential SLA violations and ensure accurate financial impact reporting. Lead and demonstrate development of key metric reporting to demonstrate facility More ❯
