16 of 16 SLA Jobs in Slough

Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues to ensure SLA compliance. Provide flexible support across campuses and participate in out-of-hours rotas when required. What You'll Bring: Strong technical expertise in desktop and mobile device support, including Windows More ❯

supporting Mobile devices and hand-held devices (Intune - DEP...) ? Good administrative experience, attention to detail, ensures accuracy of data, provides data for reporting and processing of information (ticketing tool, SLA,.) ? Previous experience working in a corporate IT environment is an asset ? Excellent customer facing and communication skills; adaptable and welcoming of change and communicating change to customers ? Kiosk Bar More ❯

constant focus on customer service and satisfaction. The post-holder will resolve reported support using approved methods, tools and procedures and in accordance with published KPI’s and internal SLA’s. The role provides long term potential for someone eager to demonstrate their skills and experience within the challenging and fast‐paced soft commodities industry. Shift based between 8am – 6pm More ❯

build a sustainable competitive advantage. Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with the Service Delivery Managers to achieve Service Level Agreement (SLA) compliance. They will collaborate with Technical Resource Managers to build dedicated support teams for customers based on technical environment & service requirements. The TSM will also be involved in new customer … The successful candidate must be able to work both on customer sites and remotely as part of a team. Responsibilities: Support SDMs in managing the support service to meet SLA requirements Participate in Service Review Meetings organized by SDMs when required Take part in Duty Manager rota & perform Incident Manager duties during P1 incidents Manage the completion and publication of More ❯

area. As a resident technical Customer Engineer, you will be working as part of a dedicated team to deliver reactive support to ensure compliance with a strict SLA (Service Level Agreement) associated with the contract. All necessary product training will be provided along with mentoring from colleagues within the site team to enable the successful candidate to provide the level More ❯

will be responsible for the preparation of documentation, maintaining files and completing financial transactions. Role & Responsibilities Plan shipments and routes to ensure effective use of resources while meeting our SLA with clients. Ensure compliance with EU working time directive and relevant road safety regulations. Ensure active monitoring of all shipments in-transit, providing updates to colleagues and customers. Ensure all More ❯

planning and directing day to day operations and strategic direction of delivery of either a construction project or delivery of operations for a Data Center facility. Responsibilities Ensure Company SLA for reliability and performance is maintained at all times Energy management and sustainability of engineering infrastructure Evaluating, maintaining and modifying existing installed systems to ensure continuous reliability, performance and efficiency More ❯

alerts. Produce and maintain clear technical documentation, including runbooks, fault handling procedures, and change logs. Adhere to and contribute to operational KPIs such as Mean Time to Restore (MTTR), SLA compliance, and incident response targets. Assist in the training and onboarding of new team members as required. About you Qualification in Telecommunications Engineering (or actively working toward one), or equivalent More ❯

are maintained. What success looks like in 12 months' time: Collaboratively support and successfully help to deliver at least 3 engineering projects. Reviewed any submitted changes within the 48hr SLA period, in service now. Successfully complete at least 1 commissioning activity ideally this would be mechanical. Ensure all capacity metrics are constantly accurate and update in a timely manner. Demonstrate More ❯

that meet business requirements through strong KPIs dashboards. Provide ongoing support and maintenance for digital asset management. Conducts gap analysis of both existing and potential systems and solutions. Ensure SLA’s and KPI’s are continually reviewed, and expectations are met. Skills Required: Strong analytical skills and the ability to analyze complex business processes and interdependencies Deep understanding of DAM More ❯

Manager, you will: Gain in-depth product/functional knowledge of ATCOM Manage the Production support process (24/7); ensuring that Production issues are reviewed, prioritised, addressed within SLA and planned into releases (Atcore schedule and Customer roadmap) Use experience of travel/systems to assist customers in identifying new requirements (BAU change requests and new project initiatives) Work More ❯

in the field and improve and influence work processes for the competence area. You will have experience of working as part of a support team ticket handling to agreed SLA's, managing your own workload and priorities. The candidate needs to have strong operational and process knowledge of HR and especially Payroll. Any experience of SuccessFactors is a benefit. What More ❯

Team Build and maintain strong client relationships to encourage repeat and long-term business Seek opportunities to expand product & service offer into client base Manage customer enquiries within agreed SLA's Work collaboratively within team to ensure wider business success, including marketing Weekly 1-2-1 to assess call targets and talk time targets and progression to target Ideal Candidate More ❯

key projects to senior management. Conduct IT risk assessments and implement mitigation strategies. Partner with vendors to maintain business continuity and disaster recovery plans. Oversee vendor performance and enforce SLA compliance. Lead training initiatives and ensure system updates are communicated effectively. Manage customer-facing technologies (POS, online ordering, apps) to ensure seamless functionality. Ensure data integrity and streamline data flow More ❯

of all assets installed. This role is responsible for trouble shooting, assembly and day to day scheduling of maintenance tasks. It is also critical to meet Service Level Agreements (SLA’s) and deliver client satisfaction, and when applicable being part of a 7x24 shift rotation. Job Description Your role The Site Engineer II (SE) core responsibility is to perform infrastructure … of all assets installed. This role is responsible for trouble shooting, assembly and day to day scheduling of maintenance tasks. It is also critical to meet Service Level Agreements (SLA’s) and deliver client satisfaction, and when applicable being part of a 7x24 shift rotation. What You’ll Do Drive adherence to company safety policies, operational efficiency, and core values. More ❯

Your role The Lead Engineer directs daily the Operations Site Team its associated activities and Vendors to ensure that the Data Center is operated and maintained safely, within SLA, and with minimal risk. As the main point of contact, the Lead Engineer undertakes the day-to-day management of all activities of the Technical Operations Site Team, ensuring that all … with Site Engineers and engaging third-party specialists when necessary. Manage planned and reactive maintenance tasks on building services infrastructure, ensuring compliance with CMMS systems and operational procedures. Monitor SLA compliance, communicate effectively with client representatives, and facilitate incident management processes. Provide support to Data Center and Site Management teams, including communication assistance, technical information provision, and holiday/sickness More ❯