Service Level Agreement (SLA) Jobs in Slough, Berkshire

The support team are going through exciting growth plans at the moment and are in the process of implementing Remedy so the ideal candidate with have experience of either. Remedy... ITIL... * You will have experience in providing professional Customer Service Delivery ideally within an IT Support environment. * You will have...

Maintain and meet the SLA objectives for CaaS customers... Active Directory... VoIP. SQL... CCNA. Lotus Notes. Oracle... TCP/IP... It is ideal that all applicants are educated to a degree level or has at least 3 years experience in the field... Key Skills: Windows / Active Directory / Exchange / VoIP / SQL / Web...

You will take a lead in the technical support & ongoing administration of the platform, comprising network connectivity (LAN & WAN), Active Directory, Exchange, Microsoft Office solutions, VMware virtualization, Red Hat Linux, HP-UX, Microsoft SharePoint & Lync, Virtual Desktop Infrastructure solutions (Citrix) in line with the Client contract and customer SLA's.

Knowledge of and ability to administer: Windows Server 2008/2012 and prominent Linux Distributions (Ubuntu, CentOS, RedHat) Knowledge of and ability to administer security tools, eg, Imperva, Sophos, Bit Defender, Arbor Networks, Metasploit, Snort, Nessus, nmap, tcpdump, airodump-ng... Knowledge of and ability to administer Scripting languages: Perl, PHP, Python,...