4 of 4 SLA Jobs in Slough

facilities-related issues and support emergency preparedness and response plans. Coordinate CE audits, compliance checks, and regular reporting of power, temperature, humidity, and SLA metrics. Data Centre Work Environment Recommend risk-reducing improvements to maintenance procedures and scheduling. Suggest implementation improvements based on technical understanding and operational insight. Ownership & Leadership ...

GitLab). * Ensure high quality, standardised technical output across projects. Operational Excellence * Oversee operational support and BAU services across identity platforms. * Maintain uptime targets (SLA 99.999) through proactive monitoring and strong incident response. * Identify risks and maintain architectural integrity. * Participate in the on call rota. Stakeholder Engagement * Build strong working ...

outsourced FM partners -Strategic input into future facilities, expansions, testing & handover -Operational & capex budgets, cost optimisation and asset-level P&L awareness -KPI, SLA and facility-health reporting that actually drives decisions -Risk management, compliance, incident response & business continuity -Senior escalation point for major incidents — steady hands required ...

make a real difference to their customers. What You’ll Be Doing Customer Support & Technical Troubleshooting Respond professionally and proactively to customer inquiries, ensuring SLA compliance. Handle incoming support tickets via Salesforce/Service Cloud. Triage escalated issues, gather required information, and determine the best path to resolution. Follow structured … technical knowledge and understand complex software systems Strong problem-solving skills with a structured approach to troubleshooting Ability to manage multiple cases while maintaining SLA commitments and high quality A proactive approach to identifying issues, contributing insights, and supporting product improvement Why Join our client? With our client ...