Staines, Surrey, United Kingdom Hybrid / WFH Options
Proactive Appointments
SQL, MySQL, etc.) and web technologies (HTML, CSS, JavaScript). • Proficiency in using support tools, incident ticketing systems, and knowledge base platforms to agreed SLA’s • Excellent analytical and problem-solving skills, with a keen attention to detail. • Outstanding communication and interpersonal skills, with the ability to effectively interact with more »
where necessary escalated to a 2nd or 3rd line support team member Working within a team to ensure all calls are responded to within SLA targets & requirements Building and maintaining Desktops/Laptops (HP & Dell) Ensuring that support tickets are dealt with promptly and appropriately Reasonable understanding of IT hardware more »
meticulous attention to detail Administration and organisational skills Excellent customer relations and interpersonal skills Ability to take responsibility Ability to multi task and meet SLA based deadlines Ability to work on own initiatives, whilst part of a larger service delivery team Additional requirements/Advantages: Experience of incident based ticketing more »
Employment Type: Permanent
Salary: £25000 - £30000/annum Uncapped OTE circa £90k
