4 of 4 SLA Jobs in Swindon

associated support specialists, Account and Service Managers. To manage Remedy/ServiceNow tickets and action within any agreed internal OLA’s or Customer SLA’s.. Support any Company Governance related activities and ensure that any non-compliances are managed to conclusion. Support Incident and Faults investigations, identify causes and effect ...

Entra ID and Intune Networks and Infrastructure: Troubleshoot wired and wireless networks, servers where applicable, printers, backups and filtering or safeguarding technology Ticket and SLA Management: Log, own and progress tickets with accurate notes, time entries and customer updates Customer Relationships: Act as a key IT contact for allocated schools ...

enhancements, releases, and regulatory updates. Drive finance process improvement and standardisation initiatives. Manage and prioritise workloads across the AMS support function. Monitor and improve SLA and KPI performance, ensuring service excellence Stakeholder Engagement Serve as a trusted adviser to senior finance leaders, programme teams, and business stakeholders. Facilitate workshops ...

distribution and cross-coverage model for Field Services Engineers. Track and drive improvement in operational KPIs, including First Contact Resolution (FCR), ticket ageing and SLA achievement. Service Management Own the IT service desk and the incident, problem, change and release management processes, embedding and maturing them across the team. Lead … budget, proactively identifying cost-saving opportunities such as decommissioning redundant connectivity. Own and maintain the central IT contract register, monitoring supplier performance and SLA compliance. Own vendor relationships and contracts for end-user hardware, managed print services, site access control, footfall tracking, CCTV, handheld scanning terminals, field engineering suppliers, cloud ...