5 of 5 SLA Jobs in Swindon

associated support specialists, Account and Service Managers. To manage Remedy/ServiceNow tickets and action within any agreed internal OLA’s or Customer SLA’s.. Support any Company Governance related activities and ensure that any non-compliances are managed to conclusion. Support Incident and Faults investigations, identify causes and effect ...

Entra ID and Intune Networks and Infrastructure: Troubleshoot wired and wireless networks, servers where applicable, printers, backups and filtering or safeguarding technology Ticket and SLA Management: Log, own and progress tickets with accurate notes, time entries and customer updates Customer Relationships: Act as a key IT contact for allocated schools ...

enhancements, releases, and regulatory updates. Drive finance process improvement and standardisation initiatives. Manage and prioritise workloads across the AMS support function. Monitor and improve SLA and KPI performance, ensuring service excellence Stakeholder Engagement Serve as a trusted adviser to senior finance leaders, programme teams, and business stakeholders. Facilitate workshops ...

outcomes and remediation. Ensuring to deploy all client objectives and goals across the company. Managing the performance and activities of the business against client SLA’s. Creation of the best-in-class services industry within this sector. Competitor activity – understand who is doing what in the marketplace. New product needs ...

Position: ICT Technician - Must Drive Location: Swindon Salary: £28k - £32k plus Benefits Our client are looking for a proactive and skilled ICT Technician to provide dedicated IT support to a group of primary schools. The ...