Service Level Agreement (SLA) Jobs in Swindon, Wiltshire

Microsoft Office 2010 suite. Windows desktop XP/7/8. Active Directory experience. Desirable Skills and Experience: Virtualisation experience (VMware, Citrix & Hyper-V) Server 2008 Active Directory. Remedy Service Desk tool. Solarwinds/SCOM monitoring tools. Experience of working within an ITIL environment... Analytical & Problem solving skills. Excellent Time Management & organisational skills.

Suitable candidates will have the following experience: * Solaris, Linux: Proven experience of server software, hardware build, maintenance and troubleshooting. * Shell scripting: Demonstrable experience of task automation. * Apache & Tomcat administration. * MySQL database server administration... * Using change management to maintain, patch and administer multiple high availability environments... * Responding to, managing and closing...

Operate in a manner that ensures you assist the team in hitting its targets within the parameters of the agreed service level agreement and KPIs, with focus on the Customer, resource/workload requirements and the resolution of escalated complaints in a timely manner... Monthly provide a PowerPoint report on successes,...