Service Level Agreement (SLA) Jobs in Swindon, Wiltshire

You must have Retail or Supply Chain industry experience and ideally be qualified in ITIL V3 foundation... Review performance against service level reports and SLA's... - Ensure suppliers and Service Delivery implement processes and procedures that comply to the ITIL framework... - Service Delivery management experience is essential. - ITIL V3 accreditation...

Our client requires a Service Performance Manager for a Data Centre Tower to act as Service Delivery / Relationship Manager managing outsourcing suppliers. The Data Centre Service Performance Manager is accountable for ensuring that internal and/or external Data Centre Service Providers meet their contractual operational service and project delivery commitments...

Experience of working in a customer focussed support environment - Demonstrable knowledge and experience of HTML (xHTML and HTML 5) - Demonstrable knowledge and experience of CSS (2 and 3) - Demonstrable knowledge and experience of ColdFusion - Demonstrable knowledge and use of Git - Excellent interpersonal skills and proven ability to build productive relationships...