/Customer Service roles•Planning and implementation of Windows 10 deployments/migrations.•Experience with deployments using SCCM or Intune•Remote support and troubleshooting•SLA management, metrics and reporting•Incident, problem, change, service request and major incident management processes•Working to an ITIL framework•Desktop/Laptop recovery and hardware more »
provider(s), partners and customers. Take responsiblility for the development and maintenance of our Service Operations processes and work colleagues to ensure contractual obligations (SLA, KPI, etc) can be operationally monitored via systems and data. Planned & unplanned (emergency) change Configuration management of systems; Incident and Problem Management; Collaborating with our more »
Ensure best practice customer initiatives are adopted and applied Provide exceptional customer service to internal and external customers within Group guidelines, regulatory obligations and SLA’s Ensure all confidential information is handled in accordance with Group and partner protocols and procedures Ensure high levels of customer relationship management are maintained more »
closely with the cross-functional team to ensure customer questions and concerns are addressed in a timely manner and in line with their ServiceLevelAgreement and 4GLOBALS core values. Responsibilities include, but not limited to: Manage the implementation of 4GLOBALS web-based solution to the customer including onboarding, training more »
closely with the cross-functional team to ensure customer questions and concerns are addressed in a timely manner and in line with their ServiceLevelAgreement and 4GLOBALS core values. Responsibilities include, but not limited to The CS Technology Support Manager leads the team that provides technical assistance to the … company's team and customers. · Ensures that ServiceLevelAgreement (SLA) targets are consistently met. · Manages the Tech Support team and ensures their daily workflow is in line with achieving our SLA · Manages the Daily Support Dashboard and identifies areas of improvement · Communicates persistently recurring data bugs to the product more »
Technical Estimator (HVAC) £60,000-65,000 + 33 days holiday + Pension + Overtime + Ongoing Training + Progression Twickenham, London Are you a Service Engineer with a passion for figures looking to come off the tools into an more »
HVAC Technical Estimator £40,000 + 33 days holiday + Pension + Overtime + Ongoing Training + Progression Twickenham, London Are you a Technical Estimator ready to join a growing and well established company who provide a high quality servicemore »
