Service Level Agreement (SLA) Jobs in London
Jobs 1 to 15 of 82
The role holder will manage all activities necessary to respond to, record and resolve incidents, events or performance degradation, relating to Revenue Collection Services and Systems, ensuring that the relevant support group(s) undertake restoration and root cause analysis activities, in line with the Contracted SLAs... The revenue collection system...
City, London -
HAYS INFORMATION TECHNOLOGY
Rate: £300.00 - £315.00 per dayPosted: Yesterday
Answer all IT calls from customers in a professional manner - Ensure that all IT issues are logged via the Service Desk ticketing system and dealt with promptly and when needed, escalate to the relevant person - Manage ticket system (1 st line, 2 nd line, escalations) - Ensure SLA’s are met -...
South East London -
Salary: From £14,000 to £17,000 per annum based on experiencePosted: 15 days ago
1st Line Technical Support Engineer (Hebrew Speaking) - London - up to £35,000 - Permanent. 1st Technical Support Engineer is required in London by this international company. Due to the nature of the role have to be Hebrew and English speaking. As the 1st Line Technical Support Engineer you will work in...
Salary: £35000.00 per annum + BenefitsPosted: 4 days ago
Square One are looking for a Service Delivery Manager/Process Lead to work on a permanent basis for one of our clients based in Camden. MAIN RESPONSIBILITIES: To implement and drive the Incident, Request and Problem Management ITIL disciplines through Service Now and to liaise with the Service Desk Manager...
Square One Resources
Salary: From £50,000 to £55,000 per annumPosted: Yesterday
The Infrastructure Support Analyst will be: - Providing 1 st /2 nd// 3 rd line support to Windows users - Creating user accounts on both platforms - Maintaining onsite inventory - Provide hardware upgrade on desktops, laptops, printers, servers and scanners - Deploying Windows and Linux desktops - Ensure that support team meets KPI’s and...
City, London -
Miller Maxwell Ltd
Salary: From £30,000 to £35,000 per annum + Bonus & BenefitsPosted: 5 days ago
Troubleshooting desktop and system problems, diagnose and solve hardware/software Incidents/problems Provide exceptional Service support to the business Provide solutions to incidents and Problems Work to SLA for incidents, requests and problems Prioritising and managing several open cases and mini projects at one time Review of services, application delivery,...
Salary: To £30K + Great BensPosted: 6 days ago
Support users in the use of Microsoft Office software... You will have the following technical experience: *Windows 7/ Windows 10. *All versions of Microsoft Office. *Windows Server 2008/2012. *Microsoft Exchange. *Active Directory. *Mobile devices including Blackberry, Apple products and mobile devices. *VMWare. *Citrix... *Cisco. *Juniper. *Sharepoint... *Certifications such as...
Salary: £22000 - £25000 per annum + Excellent BenefitsPosted: 4 days ago
Receive, log, take ownership, escalate and monitor fault reports and service requests throughout their lifecycle using the service management tool provided... - Advanced Knowledge of the use of and support of MS Office suites, specifically 2010 - 2013. - Advanced Knowledge of the use and support of Windows operating systems, specifically 7 and...
City, London -
Posted: 3 days ago
Incident Management. Windows Desktop XP/7. Active Directory. DESIRABLE KNOWLEDGE: Experience with Citrix Metaframe server and client. Awareness of Office 365 (Cloud Computing) Awareness of Virtual Infrastructure / VMware / VDIs. ITIL v3 Certified or minimum 1 years' experience in an ITL environment... Qualified or gaining Microsoft Certified IT Professional Enterprise Desktop...
City of London -
Salary: £20000 - £24000 per annum + benefitsPosted: 4 days ago
Service Delivery Collaborator - Project Leader - Contract Role - BRUSSELS... You are, in terms of products and services ICT Commodities, responsible for monitoring the SLAs (Service Level Agreement)... This project management position assumes the necessary competences to: As coordinator to monitor the implementation of projects and make adjustments in order to achieve...
OCC Computer Personnel
Rate: £360 - 410 per day + BenefitsPosted: 18 days ago
To bring in experience of Windows 7, and Office 2010 design, deployment and migration. Essential experience for this role is: Excellent working knowledge of a Windows server environment including 2003, 2008, 2012 Knowledge of Active Directory Experience of working within an ITIL environment Office Suite 2010 experience MCSE, MCITP or...
Square One Resources
Salary: From £30,000 to £35,000 per annumPosted: Yesterday
Technologies Used: Essential: *Microsoft Server technologies from Windows 2000 Server through to Windows. Server 2012 R2. *Microsoft Network Infrastructure (TCP/IP, DHCP, DNS etc.) *Microsoft Active Directory. *Microsoft Hyper-V... *Citrix Access Gateway/Netscaler. *HP Virtual Connect... *VMware. *Cisco network devices. *Microsoft System Centre. *Microsoft NT4... Desirable: *Knowledge of BMC...
Global Technology Solutions Ltd
Rate: £375 - £381.30 per dayPosted: 5 days ago
ITIL Expert V3, Cisco Switches & Network Devices, Windows 7, 8, Server 2008, MS2013... You should also be able to demonstrate a good operational understanding Cisco Switches & Network Devices, McAfee Intrusion Detection (IPS), Solarwinds Network Monitoring Tool, Juniper and Checkpoint Firewall Technology, previous experience of supporting major business change within a...
City, London -
Northgate Housing v5 and v6... MS Dynamics CRM... Capita Integra P2P... Interact intranet... - An understanding of writing basic queries and to troubleshoot performance in Microsoft SQL Server 2003 and 2008 and Oracle... - Basic knowledge of Microsoft Active Directory. - Basic Windows Server 2003 and 2008 performance troubleshooting skills. - Basic understanding of...
Salary: From £35,000 to £40,000 per annum Benefits PackagePosted: 2 days ago
Management of the core Microsoft stack, including the Windows Server operating systems, Windows core services (Active Directory, certificate services, file, print, PKI and DFS) and the messaging environment (Exchange and Enterprise Vault) through design deployment and support... Extensive experience in managing complex replication and disaster recovery systems globally. MCSE (or...
Salary: £50000.00 - £60000.00 per annumPosted: 5 days ago