Service Level Agreement (SLA) Jobs in London
Jobs 1 to 15 of 63
Understand and promote the ITIL framework in the daily role of service operations. Incident management will be of paramount importance as will the other service components of ITIL... Use technical knowledge to interpret customer requirements, troubleshoot calls, provide advice and fault resolution on first contact in accordance with the Service...
Edward Carter Solutions
Salary: £25,000 per year +Posted: 27 days ago
What being an IT Support Specialist at DS Smith will involve: Reporting into the IT Service Manager, you will be the sole person responsible for delivering service and support to agreed SLA’s at Euston Road... Some of the main challenges are listed below: - Understand the business strategy and maintain...
North West London -
Salary: £28-31k depending on experiencePosted: 12 days ago
H&R Talent are seeking a cross-platform Mac and Windows 1... It is a 70/30 split, Mac and Windows environment, you will be the first point of contact for all support enquiries via the phone, email and face to face whilst working alongside the current support and operations...
Central London / West End -
Salary: From £24,000 to £27,000 per annumPosted: 7 hours ago
You will manage and mentor a team and support them from a third line perspective, providing expertise around HyperV, Windows Server and Windows Desktop Services. In addition, you will work closely with the outsourced IT provider, managing relationships to ensure SLA's are met and improved... To be successful in...
North London -
HAYS INFORMATION TECHNOLOGY
Salary: £50000.00 - £55000.00 per annum + Excellent BenefitsPosted: Yesterday
Service Desk Analyst - 2nd/3rd Line - £35,000 | MCSE | ITIL | CITRIX... To bring in experience of Windows 7, and Office 2010 design, deployment and migration. Essential experience for this role is: Excellent working knowledge of a Windows server environment including 2003, 2008, 2012 Knowledge of Active Directory Experience of working...
Square One Resources
Salary: From £30,000 to £35,000 per annumPosted: 8 hours ago
London based prestigious corporate, a multichannel retailer, seeks a Service Management / Service Readiness / Service Transition Specialist for an initial 5 month contract. Limited information at this stage, however, you will have excellent Service Management experience across: IT Service Readiness... ITIL best practice. SLA Gap analysis. Process improvement... SLA & OLA gap...
Rate: £375 - £425 per dayPosted: 5 hours ago
Receive, log, take ownership, escalate and monitor fault reports and service requests throughout their lifecycle using the service management tool provided... - Advanced Knowledge of the use of and support of MS Office suites, specifically 2010 - 2013. - Advanced Knowledge of the use and support of Windows operating systems, specifically 7 and...
Salary: Market RatePosted: 5 days ago
Service Management - To work, prioritise and understand impact of support tickets, ensuring defined SLA's are met. To build relationships with service partners and ensure all services are delivered to the appropriate level of quality and agreed SLA... Innovation & Continual Improvement - Continually strive for improved levels of service across all...
Logic Engagements Ltd
Salary: £50000 - £55000 per annum + Bonus + BenefitsPosted: 7 hours ago
You should have the analytical mind-set and technical experience required to work with technical contacts, you will need to have excellent communication and interpersonal skills... -Responding by phone/email to client issues in accordance with the agreed SLA... -Well-developed analytical skills, able to identify solutions quickly. -Ability to...
EC1A, London -
Salary: £0 - £45,000 per yearPosted: 6 days ago
I am looking for an experienced 3rd Line Managed Services Specialist who is looking to join an exciting, fast-growing technology company based in Central London... They are now looking to expand their Managed Services Team with an experienced 3rd Line Managed Services Specialist... *Ability to provide excellent customer service...
Salary: £40000.0000 - £45000.0000 per annumPosted: 15 days ago
Experience and knowledge of: Windows 7. Active Directory. Microsoft Office 2007 - 2010. LAN / Wireless... Citrix. Adhering to SLA's... IT literate and knowledge of Microsoft Office. Desirable Skills: Desirable Skills might include: IP Telephony (preferably cisco) Blackberry Device. BYOD/Mobile Worker Support... ITIL v3. Experience of Service Management tools such...
East London -
Capita Resourcing Ltd
Rate: £24000 - £28000 per annumPosted: 7 days ago
Good experience around monthly reporting around KPI's/ SLA's... You will be working with a diverse team, focusing on the companies key clients ensuring that all SLA and KPI's are being fulfilled. The successful person would've had a minimum of 2-3 experience with service management, customer...
Salary: £40000 - £45000 per annum + competitivePosted: 3 days ago
The main purpose of the role is to manage the Infrastructure Delivery team (including Network Services) to provide services/delivery to an agreed SLA (Service Level Agreement) and (as appropriate) agreed project milestones... - Accountable for the delivery of the SLA and Project Objectives within the Infrastructure area. - Accountable for stability...
Croydon, Surrey -
ARC IT Recruitment Ltd
Salary: From £50,000 to £55,000 per annum plus 30% bonus plus benefitsPosted: Yesterday
The client employ c 5,000 people, has 250 in IT and a turnover of c £2Bn. A recognised UK Top 100 employer it is an excellent place to work with a focus your development and training... You will be a key contact for escalation of service affecting issues... * setting...
Salary: £40000 per annum + bensPosted: 11 hours ago
Day rate is £380. The client employ c 5,000 people, has 250 in IT and a turnover of c £2Bn. A recognised UK Top 100 employer it is an excellent place to work with a focus your development and training... You will be a key contact for escalation of...
Rate: £380 per day + bensPosted: 11 hours ago