Jobs 1 to 15 of 63

Service desk Analyst

Understand and promote the ITIL framework in the daily role of service operations. Incident management will be of paramount importance as will the other service components of ITIL... Use technical knowledge to interpret customer requirements, troubleshoot calls, provide advice and fault resolution on first contact in accordance with the Service...
Romford -
Edward Carter Solutions
Salary: £25,000 per year +
Posted: 27 days ago

IT Support Specialist UK IT Euston Road

What being an IT Support Specialist at DS Smith will involve: Reporting into the IT Service Manager, you will be the sole person responsible for delivering service and support to agreed SLA’s at Euston Road... Some of the main challenges are listed below: - Understand the business strategy and maintain...
North West London -
DS Smith
Salary: £28-31k depending on experience
Posted: 12 days ago

1st Line Support Analyst

H&R Talent are seeking a cross-platform Mac and Windows 1... It is a 70/30 split, Mac and Windows environment, you will be the first point of contact for all support enquiries via the phone, email and face to face whilst working alongside the current support and operations...
Central London / West End -
H&R Talent
Salary: From £24,000 to £27,000 per annum
Posted: 7 hours ago

Head of IT

You will manage and mentor a team and support them from a third line perspective, providing expertise around HyperV, Windows Server and Windows Desktop Services. In addition, you will work closely with the outsourced IT provider, managing relationships to ensure SLA's are met and improved... To be successful in...
North London -
HAYS INFORMATION TECHNOLOGY
Salary: £50000.00 - £55000.00 per annum + Excellent Benefits
Posted: Yesterday

Service Desk Analyst - 2nd/3rd Line - £35,000 INTERVIEW IMMEDIATELY

Service Desk Analyst - 2nd/3rd Line - £35,000 | MCSE | ITIL | CITRIX... To bring in experience of Windows 7, and Office 2010 design, deployment and migration. Essential experience for this role is: Excellent working knowledge of a Windows server environment including 2003, 2008, 2012 Knowledge of Active Directory Experience of working...
London -
Square One Resources
Salary: From £30,000 to £35,000 per annum
Posted: 8 hours ago

Service Management / Service Transition / Service Readiness

London based prestigious corporate, a multichannel retailer, seeks a Service Management / Service Readiness / Service Transition Specialist for an initial 5 month contract. Limited information at this stage, however, you will have excellent Service Management experience across: IT Service Readiness... ITIL best practice. SLA Gap analysis. Process improvement... SLA & OLA gap...
London -
Refreshing Recruitment
Rate: £375 - £425 per day
Posted: 5 hours ago

24X7 Service Desk Analyst

Receive, log, take ownership, escalate and monitor fault reports and service requests throughout their lifecycle using the service management tool provided... - Advanced Knowledge of the use of and support of MS Office suites, specifically 2010 - 2013. - Advanced Knowledge of the use and support of Windows operating systems, specifically 7 and...
London -
Plan-net
Salary: Market Rate
Posted: 5 days ago

Infrastructure Analyst - VMWare

Service Management - To work, prioritise and understand impact of support tickets, ensuring defined SLA's are met. To build relationships with service partners and ensure all services are delivered to the appropriate level of quality and agreed SLA... Innovation & Continual Improvement - Continually strive for improved levels of service across all...
London -
Logic Engagements Ltd
Salary: £50000 - £55000 per annum + Bonus + Benefits
Posted: 7 hours ago

Software Support Analyst

You should have the analytical mind-set and technical experience required to work with technical contacts, you will need to have excellent communication and interpersonal skills... -Responding by phone/email to client issues in accordance with the agreed SLA... -Well-developed analytical skills, able to identify solutions quickly. -Ability to...
EC1A, London -
Harvey McQueen
Salary: £0 - £45,000 per year
Posted: 6 days ago

3rd Line Managed Services Specialist

I am looking for an experienced 3rd Line Managed Services Specialist who is looking to join an exciting, fast-growing technology company based in Central London... They are now looking to expand their Managed Services Team with an experienced 3rd Line Managed Services Specialist... *Ability to provide excellent customer service...
London -
IQ Telecom
Salary: £40000.0000 - £45000.0000 per annum
Posted: 15 days ago

Service Desk Analyst / Support Analyst / 1st/2nd Line

Experience and knowledge of: Windows 7. Active Directory. Microsoft Office 2007 - 2010. LAN / Wireless... Citrix. Adhering to SLA's... IT literate and knowledge of Microsoft Office. Desirable Skills: Desirable Skills might include: IP Telephony (preferably cisco) Blackberry Device. BYOD/Mobile Worker Support... ITIL v3. Experience of Service Management tools such...
East London -
Capita Resourcing Ltd
Rate: £24000 - £28000 per annum
Posted: 7 days ago

Service Delivery Manager - London - £45K

Good experience around monthly reporting around KPI's/ SLA's... You will be working with a diverse team, focusing on the companies key clients ensuring that all SLA and KPI's are being fulfilled. The successful person would've had a minimum of 2-3 experience with service management, customer...
London -
Computer Futures
Salary: £40000 - £45000 per annum + competitive
Posted: 3 days ago

Infrastructure Delivery Team Leader

The main purpose of the role is to manage the Infrastructure Delivery team (including Network Services) to provide services/delivery to an agreed SLA (Service Level Agreement) and (as appropriate) agreed project milestones... - Accountable for the delivery of the SLA and Project Objectives within the Infrastructure area. - Accountable for stability...
Croydon, Surrey -
ARC IT Recruitment Ltd
Salary: From £50,000 to £55,000 per annum plus 30% bonus plus benefits
Posted: Yesterday

Service Delivery Analyst

The client employ c 5,000 people, has 250 in IT and a turnover of c £2Bn. A recognised UK Top 100 employer it is an excellent place to work with a focus your development and training... You will be a key contact for escalation of service affecting issues... * setting...
London -
Refreshing Recruitment
Salary: £40000 per annum + bens
Posted: 11 hours ago

Service Delivery Analyst

Day rate is £380. The client employ c 5,000 people, has 250 in IT and a turnover of c £2Bn. A recognised UK Top 100 employer it is an excellent place to work with a focus your development and training... You will be a key contact for escalation of...
London -
Refreshing Recruitment
Rate: £380 per day + bens
Posted: 11 hours ago