London, England, United Kingdom Hybrid / WFH Options
Tech21
and Windows desktops, laptops, servers, switches, mobile devices and software across the business Ensure technical issues are dealt with and resolved in line with SLA's. With a focus on exceptional customer service, ensuring timely communication on ticket progress to users Create and maintain documentation for systems, services and procedures more »
privacy and security standards and regulations. Provides internal customer support via assigned tickets for security-related issues, while ensuring assignments are resolved within assigned SLA's. Evaluate and implement CIS critical security controls where necessary. Will provide input into cybersecurity strategic roadmap and annual budget. Adhere to applicable change management more »
come from a networking background. '€¢Excellent understanding of Service Management principles and ServiceLevel metrics. '€¢Proven track record of providing excellent customer service to SLA's and experience of managing key customer relationships within a service management type role. '€¢Sound technical knowledge and understanding of IT/Network/Communications more »
Management tool, and they are prioritised and resolved according to the agreed SLA. Work to ITIL and industry standards in meeting the internal ServiceLevelAgreement and supporting the continual improvement of the IT Operations function. Work closely with the Infrastructure, Development and Application Support Teams as well as third more »
Intune. Managing patch updates for workstations, both internal and remote. Ensuring all changes to computer inventory are recorded in the asset management system. Meeting SLA targets for the Service Desk, including Incident, Problem & Change Management. Managing, updating, and supporting mobile devices through Mobile Device Management (MDM). Managing, updating, and more »
Jira job notes and confluence support documentation Following helpdesk procedures and policies Ordering, recording, configuring, and distributing peripherals Ensuring that the ServiceLevel Agreements (SLA) are always adhered to Remaining up to date with the latest technologies and platforms Other duties may include disposal of old equipment and administration of more »
incidents, queries or complaints via local or other communications channels like phone, email and Internet ‘Hands on’ problem solving approach; solving problems within strict SLA timeframes Work on cases either on-site or remotely via phone, email and Internet Take ownership of incidents assigned to you and manage them through more »
virtualised platforms including hosted, distributed and cloud infrastructure (OS).'€¢Escalation point for 1st and 2nd line support.'€¢Resolving logged incidents in line with SLA's.'€¢Independent ability to research technical problems and solutions. What we're looking for: '€¢Strong infrastructure support experience'€¢Experience/Knowledge of Virtualisation Technologies (VMware more »
level agreements (SLAs) and key performance indicators (KPIs) to monitor and improve IT service delivery Ensuring each work request is worked within our agreed SLA’s, to the highest quality. Ensuring effective communication of work request/queue status, and potential blockers, to appropriate stakeholders Ensuring effective communication to haysmacintyre more »
document, and define critical services/processes and associated KPIs to be measured. Create periodic dashboards, scorecards and reports to demonstrate IT performance against SLA/KPI. Define and maintain a list of all IT services and applications in use for allocated schools/business units as part of the more »
up-to-date, relevant and maintenance to high-level, to comply with the Bank's auditing principals and processes. • Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive Support Unit • Ability to educate and support User bases of varied level of more »
leads, ensuring success of delivery ● Helps to ensure that our client consistently delivers, and the customer consistently receives, the contracted service and support, meeting SLA’s for their associated verticals ● Assembles and delivers financial reporting relating to the Managed Services and associated spend within the verticals ● Facilitates the adoption of more »
updates. •Act as a senior escalation point for high level escalations from the customer and internally. •Produce monthly management reporting to track SLA/KPI performance and call out the highs and lows for the month. •Accountable for any risks assigned to Infrastructure Operations, ensuring there is more »
using skills in active listening and problem solving • Respond to customers in a timely manner, with the appropriate level of priority within the stated SLA • Track all issues in a standard tracking system such as Microsoft Dynamics • Document server-side issues using ticketing software such as Jira • Create and manage more »
a commutable distance to Central London and happy to commute daily Strong customer-focused skills A process-driven, meticulous individual who can adhere to SLA targets Desirable Experience with MDM tools for MacOS and iOS such as JAMF, Okta or Addigy MSP or Financial Services experience Relevant certifications from vendors more »
depth working knowledge of service management processes (Incident, Problem and Change Management) Ability to deliver in a high-pressure, dynamic environment working to tight SLA's Good Knowledge on ServiceNow ITSM tool & Reporting module. Possess CompTIA Network+ CompTIA CySA+ & foundation certification in Linux or certified in IT operations & infrastructure technology more »
a timely, professional, and friendly service and provide 2nd line support for all calls that are logged either remotely or desk side. Working to SLA thresholds for incident(s), request(s) and problem(s), prioritising and managing workload effectively to deal with several open tickets. Floor-walking, desk based & remotely more »
Azure services across applications, data, infrastructure and security domains Have a deep understanding of D365 Customer service module with demonstrable background in case management, SLA management, routing and contact management Have a proven ability to design integration architecture required to interface with foundational components such as Active Directory, Exchange and more »
Assistance -Active Directory user starter/leaver process -Customer facing, support of internal banking staff, VIPs -Maintenance and support of desktops, laptops, Blackberry's -SLA targets -Ad-hoc project involvement Main skills required are: -Experience supporting desktop platforms for banking environments -Experience in operational deployments. Desktop, operating system refresh cycle more »
development team. Participate in testing and quality assurance efforts to ensure the stability and reliability of these components. Work in accordance to defined Support SLA’s and KPI metrics. Work with the team lead to Continuously improve support processes: Identify areas for process improvement specific to FIX protocols, application support more »
Assistance -Active Directory user starter/leaver process -Customer facing, support of internal banking staff, VIPs -Maintenance and support of desktops, laptops, Blackberry's -SLA targets -Ad-hoc project involvement -Ideally with experience of supporting desktop platforms for banking environments -Experience in operational deployments. Desktop, operating system refresh cycle -Servicemore »
/Customer Service roles•Planning and implementation of Windows 10 deployments/migrations.•Experience with deployments using SCCM or Intune•Remote support and troubleshooting•SLA management, metrics and reporting•Incident, problem, change, service request and major incident management processes•Working to an ITIL framework•Desktop/Laptop recovery and hardware more »
to GCP, but this is further down the road. Skills required: Kubernetes & troubleshooting, managed services like AKS Using your SRE Attitude (understanding SLI, SLO & SLA) Container Image Management & Security like Aquasec Code Quality & repository Management like SonarQube & NexusQ Service Mesh (Istio) traffic shaping, canary, blue/green &usage of envoy more »
Monitoring all client infrastructure and troubleshooting any issues Maintain and management of the internal ticketing system. Ensuring all tickets are dealt with within the SLA Project resource working alongside the project lead Infrastructure and Server maintenance Maintaining customer documentation Supporting our global client based on the helpdesk Logging and dealing more »
of the key vendors across the Cloud- Azure, GCP, and AWS. Kubernetes & troubleshooting, managed services like AKS Using your SRE Attitude (understanding SLI, SLO & SLA) Container Image Management & Security like Aquasec Code Quality & repository Management like SonarQube & NexusQ Service Mesh (Istio) traffic shaping, canary, blue/green & usage of envoy more »
