3 SLA Jobs in Wigan

technical solution design. Assisting in certification and compliance processes (ISO27001, Cyber Essentials). Collaborating with the Technical Director and Service Desk Manager to ensure SLA compliance and customer satisfaction. Meeting established targets and personal objectives. Acting as a mentor to the technical services team. About You: Technology Requirements: Proficiency in more »

technical solution design. Assisting in certification and compliance processes (ISO27001, Cyber Essentials). Collaborating with the Technical Director and Service Desk Manager to ensure SLA compliance and customer satisfaction. Meeting established targets and personal objectives. Acting as a mentor to the technical services team. About You: Technology Requirements: Proficiency in more »

WAN/LAN Day-to-day: Ensure IT issues raised via phone, email, ticketing software are all logged correctly To resolve issues adhering to SLA's, ensuring to update helpdesk system Install new hardware (printers, servers, work stations etc) Install software for end users Ensure issues/tickets are resolved more »