Senior Incident Analyst Jobs

Reporting to the TOC ITIL Resource Manager, you'll make sure the ITIL-based incident management process is followed to a tee. Reducing the impact of issues on both customers and the business will be your responsibility - ensuring all incidents are dealt within SLA timescales... Make sure incidents are resolved...

Key Skills: Incident Management, Call Centre Support, IT Infrastructure... Reporting to the TOC ITIL Resource Manager, you'll make sure the ITIL-based incident management process is followed to a tee. Reducing the impact of issues on both customers and the business will be your responsibility - ensuring all incidents are...