1 to 25 of 30 Service Delivery Jobs in Hertfordshire

Select how often (in days) to receive an alert: Junior Service Delivery Manager Location: GBR - CC Hatfield Adm | Job-ID: 219722 | Contract type: Standard | Business Unit: Customer Success & Service Delivery Life on the team Junior Service Delivery Manager (Service Delivery Manager … Based in Hatfield with hybrid and options. NB: There will be an expectation to be on-site 1-2 days per week The Junior Service Delivery Manager supports the delivery and performance of internal IT services, working closely with Service Delivery colleagues to ensure services ...

Select how often (in days) to receive an alert: Global Service Delivery Leadership Director Location: UK - Hatfield, UK - London, UK - Milton Keynes, UK - Reading | Job-ID: 220060 | Contract type: Standard | Business Unit: Customer Success & Service Delivery Life on the team We are excited to announce that … looking to hire a Global Service Delivery Leadership Director into our thriving Group Managed Services organisation within Computacenter. This is a highly visible leadership role, responsible for running a large, high-performing function that delivers exceptional service outcomes for our customers while balancing operational excellence, commercial performance ...

Select how often (in days) to receive an alert: Cyber Security Service Delivery Manager Location: GBR - CC Hatfield Adm, GBR - CC Birmingham, GBR - CC Blackfr. CC, GBR - CC MiltonKeynes | Job-ID: 220136 | Contract type: Standard | Business Unit: Customer Success & Service Delivery Life on the team Join … Group Information Services (GIS) Cyber function as an Offensive Security Service Delivery Manager. In this role, you'll be responsible for the operational management, planning, and governance of Offensive Security services, acting as the key link between security specialists, project teams, customers, and third-party partners. ...

Company. The relocation is currently proposed to take effect by early 2029. Position summary Join GSK as a Director Product Owner (G5) – Lab Execution & Service Operations in the Lab Capture & Experience team and play a vital role in defining and delivering the target-state capabilities to ensure that … core GxP R&D LabWare LIMS and wider Lab Execution & Tech Operations systems reliably support the late-stage portfolio, and to maintaining high-quality service delivery across an established application landscape of around 150 LC&E applications used in R&D laboratories. You will build and lead ...

CSMs play a uniquely influential and high-profile role. You will act as a critical friend, sitting at the centre of customer relationships providing service insight, strategic planning and working closely with senior leaders to turn IT from a cost into an enabler for our clients’ missions. You will … them understand their IT landscape and make confident, informed decisions.. You will use our IT Health Scorecard, QBR and Roadmap & Strategy frameworks to turn service insight into clear, practical recommendations that customers can act on. You will own a focused portfolio rather than being spread too thin, giving ...

operation. As a Team Leader, you'll be responsible for managing a diverse team of Customer Executives and Sales Order Management professionals, ensuring exceptional service is delivered to our customers while driving engagement, performance and continuous improvement across your team. This is an exciting opportunity for an experienced people … development planning Manage employee relations matters, performance conversations and career development activities Build strong relationships with internal stakeholders across multiple business functions Ensure excellent service delivery and customer experience through effective team management Identify opportunities to improve processes, efficiency and team effectiveness Support organisational growth by developing capability ...

queries. The responsibilities of the role include working across a variety of applications and projects including set-up, maintenance and decommissioning, and ensuring the delivery of a high-quality service to our end users. The role holder should be a motivated team player with strong problem-solving skills … occasion the Corporate Business Systems Analyst may be asked to work outside normal business hours, assisting the ETEL Technology teams to deliver a consistent service for our customers. The role will operate on a hybrid basis, to include time spent onsite at our central offices in Letchworth as well ...

transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed … services meet operational, security and availability requirements. Working closely with Infrastructure, Cyber Security, Architecture and wider IT teams, the role will support the delivery of technical solutions, infrastructure upgrades, security improvements and continuous service enhancements. The position combines hands‐on technical support with project delivery, lifecycle management ...

improvement of our information management and collaboration platforms. Manage the IT Helpdesk and act as the escalation point for complex technical issues. Introduce practical service management disciplines and performance standards, so service delivery is structured, repeatable and measurable. Drive continual improvement in service quality, resilience … compliance role. Practical experience of operating an ISO 27001-aligned management system and supporting external audits. Experience managing or leading an IT helpdesk or service desk, with a good understanding of service management practices. A solid technical background across Microsoft 365, SharePoint, Windows Server and endpoint management, with ...

senior engineers (CCNP/FCP/CCIE level) who monitor, maintain and resolve complex network issues for our customers. You’ll drive high‐quality service delivery and ensure the team is performing at its best, supporting ticket ownership where needed and setting the standard for operational excellence. … doing 🎯 Leading, motivating, and developing a team of senior Network Operation Centre (NOC) Engineers Ensuring the team are following best practice for incident, problem, service and change enablement in line with the specific needs of our customers Oversight of team tasks including investigation, troubleshooting, diagnosis, resolution, and recovery ...

grow and develop your technical career. You'll be the go‐to person for end‐user support, helping maintain a high standard of service while ensuring technology empowers our colleagues to perform at their best. What will you be doing? Your role will involve a variety of responsibilities, including … system. Assist in planning and delivering EUC refresh projects (hardware replacements, software upgrades) Collaborate with infrastructure, network, and 3rd party support teams for seamless service delivery Create and maintain internal technical documentation and knowledge base articles Adhere to ITIL-aligned service management processes Working in collaboration with ...

build trusted relationships with stakeholders, influence decision-making, and help translate business priorities into practical technology solutions and roadmaps. This is not a technical delivery role. Instead, we are looking for someone who can listen, challenge, advise and build credibility with business leaders while working closely with IT teams … expected outcomes. Challenge and refine business requirements to ensure clarity and value. Develop business cases and support ROI assessments. Collaborate with PMO, architecture and delivery teams to prioritise initiatives and maintain portfolio visibility. Ensure technology investments align with business strategy and enterprise standards. Relationship Management & Service Excellence ...

relationships with customers and cross-functional stakeholders Identify opportunities for automation and continuous improvement What you'll need Experience working with asset, configuration or service data in an enterprise or managed services environment Strong data analysis, reconciliation and root-cause analysis skills Hands-on ServiceNow experience, ideally CMDB … Flexibility and willingness to travel globally If you're passionate about data quality and want to make a visible impact on customer outcomes and service delivery, we'd love to hear from you. About us Computacenter is a leading independent provider of IT infrastructure services, with about ...

performance. Providing technical advice and guidance to colleagues across the business. Supporting the wider IT team with infrastructure projects and day-to-day service delivery. Taking part in the IT on-call rota, which may occasionally involve providing out-of-hours support. Skills, experience, and qualities you'll need ...

Birmingham, GBR - CC Blackfr. CC, GBR - CC Hatfield Adm, GBR - CC Manchester | Job-ID: 220521 | Contract type: Fixed Term Contract | Business Unit: Customer Success & Service Delivery Life on the team Location: Nationwide Start Date: July 2027 Contract: Fixed Term - Full time Application Process: Online application, Video Assessment … face-to-face assessment centre Our Service Managers are the front of our business, working directly with our customers. They are responsible for developing long-term relationships and a partnership with our customers, by providing high-quality support whilst generating creative solutions to challenges, ultimately helping our customers ...

requirements, this is a fully office-based position in Stevenage. Key Responsibilities Review and fulfil Windows-related customer requests, ensuring a high standard of service and timely delivery. Build, configure, and support Windows Server environments, primarily hosted on VMware infrastructure. Create and maintain build documentation, work instructions, and operational … data centres. Maintain and update gold build images. Perform Windows Server patching, upgrades, and routine maintenance activities. Monitor and report on infrastructure capacity and service performance. Attend regular engineering meetings and provide updates on outstanding incidents, requests, and project activities. Investigate, diagnose, and resolve infrastructure and customer issues ...

requirements, this is a fully office-based position in Stevenage. Key Responsibilities Review and fulfil Windows-related customer requests, ensuring a high standard of service and timely delivery. Build, configure, and support Windows Server environments, primarily hosted on VMware infrastructure. Create and maintain build documentation, work instructions, and operational … data centres. Maintain and update gold build images. Perform Windows Server patching, upgrades, and routine maintenance activities. Monitor and report on infrastructure capacity and service performance. Attend regular engineering meetings and provide updates on outstanding incidents, requests, and project activities. Investigate, diagnose, and resolve infrastructure and customer issues ...

strong ITSM incident management. Active SC clearance is essential, with MOD SC preferred. The position requires collaboration across technical teams to maintain high-quality service delivery. #J-18808-Ljbffr ...

seeking a DV Cleared Network Engineer to support a defence client on a 12‐month contract onsite. You will work on network infrastructure, security, service delivery and crypto management in a high‐security environment. The role requires active DV clearance, CCNA/CCNP or equivalent, and hands ...

complex plans. The role provides onsite/on-call end-user support within the organization’s desktop computing environment to ensure timely, accurate service delivery. The candidate will handle first- and second-level support for desktops, laptops, printers, and mobile devices, install/upgrade operating systems, and assist with ...

networking at CCNP/FCP/PCNSE level, and the ability to implement process improvements. You will play a crucial role in shaping service delivery and driving team development while contributing to overall operational success. #J-18808-Ljbffr ...

will play a key role in facilitating Change Advisory Board (CAB) meetings, ensuring compliance with change management policies and audit requirements, and collaborating with service owners and technical teams to improve change success rates while reducing emergency changes. You will also support and enhance Change Enablement, Release and Deployment … Management practices, helping to ensure the smooth delivery of IT services across the organisation. To be successful in this role, you will have at least six years' experience in IT Change Management or Change Enablement, together with a strong understanding of ITIL principles, particularly Change Enablement and Release ...

portfolio of business-critical applications, taking ownership of complex incidents, technical investigations and problem-resolution activities. Working closely with software vendors, business stakeholders and delivery teams, you will support the effective operation of existing services while helping to introduce and transition new solutions into live support. … Insights and Kusto Query Language (KQL). Troubleshoot issues across system integrations, REST APIs, application services, database layers and JSON payloads. Manage incidents and service requests through to resolution, maintaining clear communication throughout the incident lifecycle. Work with internal development teams, software vendors and third‐party suppliers to coordinate ...

onsite/on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. Key Responsibilities: Provide first- and second-level support for desktops, laptops, printers, and mobile devices. Respond to service requests and incidents ...

customer support with the day-to-day coordination of an ICT & Infrastructure team. You will be hands-on and actively involved in troubleshooting technical delivery while helping colleagues prioritise workloads, resolve issues and develop their skills. The role Provide hands-on support across Windows desktops and servers, Microsoft … networking, virtualisation and cloud environments. Coordinate engineering workloads, incidents, service requests and planned work to meet customer priorities and agreed service levels. Act as a technical escalation point, guiding engineers through complex troubleshooting and customer issues Support incident, problem and change management, maintaining clear communication and accurate documentation. ...