1 to 25 of 48 Service Delivery Jobs in Hertfordshire

Select how often (in days) to receive an alert: Global Service Delivery Leadership Director Location: UK - Hatfield, UK - London, UK - Milton Keynes, UK - Reading | Job-ID: 220060 | Contract type: Standard | Business Unit: Customer Success & Service Delivery Life on the team We are excited to announce that … looking to hire a Global Service Delivery Leadership Director into our thriving Group Managed Services organisation within Computacenter. This is a highly visible leadership role, responsible for running a large, high-performing function that delivers exceptional service outcomes for our customers while balancing operational excellence, commercial performance ...

experienced Service Delivery Manager who thrives on managing high-value customer relationships, driving service excellence and identifying commercial opportunities? Think Specialist Recruitment are delighted to be working with a leading business to recruit a Service Delivery Manager to take ownership of some of their largest … strategically important customer accounts. This is a high-profile role where you'll be trusted to build strong relationships with senior stakeholders, ensure exceptional service delivery and act as the bridge between customer requirements and internal operational teams. Salary - £70,000 plus benefits Monday - Friday - Office based ...

awards across a range of industries. Who Are CSL Looking For? CSL are looking for an experienced customer relationship/account manager to lead service delivery across their largest customer accounts. The successful candidate will act as the primary point of contact for key stakeholders, ensuring outstanding customer … closely with cross‐functional teams, proficient with the Microsoft Office Suite and CRM tools, and confident preparing reports and executive‐ready updates. Knowledge of service management best practices—ideally supported by ITIL certification—will help you safeguard service quality and unlock growth for CSL and its customers. Duties ...

Director of IT to play a pivotal role in shaping the future of technology services. This is far more than a traditional infrastructure or service delivery role. You'll lead the IT Support and Infrastructure functions, drive service improvement, strengthen cyber resilience, and help deliver a modern … genuine ownership of technology operations. The Opportunity Reporting into the Director of Technology Innovation & Development, you'll take responsibility for end-to-end IT service delivery, ensuring technology services are reliable, secure and user-focused. You'll lead experienced technical teams while championing best practice across service ...

looking to build your career in service management within a highly trusted, operational environment where your work genuinely matters? Do you enjoy taking ownership, keeping services running smoothly and working closely with customers and technical teams to make a difference? As a Junior Service Operations Manager, you will … deliver small-scale services or take responsibility for a defined component of a larger service, under the direction of a senior delivery manager. You will support the successful delivery of services to agreed cost, risk, quality and performance targets, while ensuring services are set up for long ...

seeking an experienced Service Delivery Account Manager to join our client in a key account management role, overseeing the successful delivery of technical services across two major customer accounts. This is not a business development or new business position. Instead, you will focus on building strong, long … delivering an exceptional customer experience. Working closely with internal teams and customers, you will combine commercial awareness with operational excellence to ensure service performance aligns with contractual obligations. You will monitor KPIs, manage Service Level Agreements (SLAs), identify opportunities for service enhancement, and present solutions that ...

Computacenter is seeking a Global Service Delivery Leadership Director to lead a large international service delivery community across core countries and nearshore/offshore locations. The role delivers against customer commitments, service levels, cost baselines and commercial targets, while partnering with Sales, Service Management … customers to drive service excellence and commercial success. #J-18808-Ljbffr ...

Could you be the driving force behind secure service excellence? We're looking for a passionate and pragmatic Service Manager to lead the delivery and continual improvement of services for our Defence clients. This position is full-time onsite at Hemel Hempstead and requires current active … ITIL standards while supporting Sopra Steria's strategic goals. You'll also play a key part in transformation initiatives and client engagement. As a Service Manager, you will own and deliver medium-scale services or take responsibility for part of a large service under the direction ...

between introducing new technology and introducing technology that actually works when it reaches the people using it. That’s where you come in. As Service Transition Manager you will make sure new and changed IT services are genuinely ready for the real world, are properly tested, documented, supported … then handed over into BAU. But this isn't just a Service Transition role. You'll also be looking at what happens after technology goes live. Why does the same incident keep happening? Why is a supplier repeatedly missing expectations? What are users telling us that the service ...

Could you be the driving force behind secure service excellence? We’re looking for a passionate and pragmaticService Managerto lead the delivery and continual improvement of services for our Defence clients. This position is full-time onsite at Hemel Hempstead and requirescurrent active DV clearance. You’ll join … ITIL standards while supporting Sopra Steria’s strategic goals. You’ll also play a key part in transformation initiatives and client engagement. As a Service Manager, you will own and deliver medium-scale services or take responsibility for part of a large service under the direction ...

making sure we can help over 11,000 people deliver essential infrastructure seamlessly across water, energy, transport and telecom. Reporting to the Head of Service Governance & Improvement, the ITSM Tooling Product Manager will be responsible for the vision, strategy, governance and continual improvement of M Group Technology's ServiceNow … platform and wider Service Management tooling ecosystem. As the Product Owner for ServiceNow, you'll ensure the platform supports efficient, standardised and measurable service delivery across Technology and its service partners. Working closely with stakeholders across the business, you'll balance operational priorities with strategic objectives ...

looking for an experienced Cisco Telephony & Videoconferencing Team Lead to lead the delivery, support, and continuous improvement of our Cisco Collaboration environment. This role combines hands-on technical expertise with team leadership, taking ownership of Cisco telephony and video conferencing services in a global, customer-focused environment. Key Responsibilities … outages. Lead Cisco Telephony and Videoconferencing projects from design through implementation. Drive Major Incident, Problem Management, and Root Cause Analysis activities. Collaborate with customers, Service Delivery Managers, and technical teams to deliver high-quality services. Ensure knowledge transfer, technical standards, and operational excellence across the team. Maintain ...

customers and stakeholders. Ranging from pre-sales enquiries and opportunity engagements, all the way through sales, design development, account management, project delivery, service delivery and after care. With a clear focus to drive and lead the operational stages, whilst contributing to sales and pre-sales stages … improvements in our processes, and quality of works out in the field, along with driving the growth and increased profitability of all Projects and Service works. Essential Duties and Responsibilities Act as a trusted advisor and escalation point for your team, and customers, identify and remove roadblocks. Develop ...

queries. The responsibilities of the role include working across a variety of applications and projects including set-up, maintenance and decommissioning, and ensuring the delivery of a high-quality service to our end users. The role holder should be a motivated team player with strong problem-solving skills … occasion the Corporate Business Systems Analyst may be asked to work outside normal business hours, assisting the ETEL Technology teams to deliver a consistent service for our customers. The role will operate on a hybrid basis, to include time spent onsite at our central offices in Letchworth as well ...

CMDB Application Developer & Reporting Specialist to support a major Defence customer by developing and maintaining a centralised CMDB solution that underpins critical IT Service Management and Digital Workplace services. You will be responsible for building and improving CMDB applications, automating data collection, integrating multiple technology sources, and delivering insightful … dashboards and KPI reporting. The role will play a vital part in improving service visibility, governance, operational performance, and decision-making across secure and complex environments. Key Responsibilities Design, develop and maintain CMDB applications and workflows. Create user-friendly interfaces for Configuration Item (CI) management. Integrate infrastructure, asset, application ...

senior engineers (CCNP/FCP/CCIE level) who monitor, maintain and resolve complex network issues for our customers. You’ll drive high‐quality service delivery and ensure the team is performing at its best, supporting ticket ownership where needed and setting the standard for operational excellence. … doing 🎯 Leading, motivating, and developing a team of senior Network Operation Centre (NOC) Engineers Ensuring the team are following best practice for incident, problem, service and change enablement in line with the specific needs of our customers Oversight of team tasks including investigation, troubleshooting, diagnosis, resolution, and recovery ...

Sopra Steria is seeking a Junior Service Operations Manager to own and deliver small-scale services under the direction of a senior delivery manager. The role is full time at our Hemel Hempstead offices with occasional travel to customer sites and requires active DV clearance. You will manage … service delivery to SLAs, support transitions, maintain clear service definitions and monitor outcomes for value and continual improvement. ITIL 4 Foundation or equivalent is preferred. #J-18808-Ljbffr ...

shaping the future of shared care information across health and care organisations. You will act as the technical subject matter expert for the service, leading system enhancements, integrations, testing, technical assurance, supplier engagement and the resolution of complex incidents. Working closely with NHS partner organisations, clinical and digital teams … secure, reliable, effective and aligned with local, regional and national interoperability priorities. You will bring significant experience of healthcare interoperability, systems integration or digital service delivery, together with knowledge of technologies and standards such as APIs, FHIR, HL7, GP Connect and health information exchange platforms. Strong analytical, problem ...

shaping the future of shared care information across health and care organisations. You will act as the technical subject matter expert for the service, leading system enhancements, integrations, testing, technical assurance, supplier engagement and the resolution of complex incidents. Working closely with NHS partner organisations, clinical and digital teams … secure, reliable, effective and aligned with local, regional and national interoperability priorities. You will bring significant experience of healthcare interoperability, systems integration or digital service delivery, together with knowledge of technologies and standards such as APIs, FHIR, HL7, GP Connect and health information exchange platforms. Strong analytical, problem ...

organised, enjoy keeping people and plans on track, and have some experience in installations, field service, IT support, telecoms or a similar environment, this could be a great next move. You do not need to be the person carrying out the installation. This role is about planning the work … progress, spotting issues early and helping to keep work on schedule Providing clear updates to colleagues and stakeholders Supporting network and telephony incidents and service requests, and helping ensure agreed service levels are met Helping improve planning processes so the team can work more efficiently What ...

Preparing documentation and user guides Performing basic administrative support duties, as required, to meet specific operational objectives Ensuring that a high level of customer service and support is provided to all internal and external staff Supporting custom internal applications Working alongside Developers, Azure Architects, and Network Architects on infrastructure … networking design and delivery Skills and Experience The ideal candidate will have a high level of customer service experience and Microsoft certifications. A minimum of 2 years of experience supporting Windows Desktops and Servers is required, along with all the expected qualities of an experienced Infrastructure/Support ...

relationships with customers and cross-functional stakeholders Identify opportunities for automation and continuous improvement What you'll need Experience working with asset, configuration or service data in an enterprise or managed services environment Strong data analysis, reconciliation and root-cause analysis skills Hands-on ServiceNow experience, ideally CMDB … Flexibility and willingness to travel globally If you're passionate about data quality and want to make a visible impact on customer outcomes and service delivery, we'd love to hear from you. About us Computacenter is a leading independent provider of IT infrastructure services, with about ...

Splendid Hospitality Group is seeking a Group IT Manager in Watford to lead day-to-day IT service performance, supplier governance and a small internal team. You will ensure service levels meet business needs and manage external partners across infrastructure, networks and security controls. The role focuses ...

/Churn tracking and act on insights Proactively identify at‐risk customers and create playbooks to retain them Collaborate with Sales, Ops, and Service Delivery to close experience gaps Champion onboarding quality, proactive communication, and issue resolution Introduce scalable CX processes across organic and acquired clients Present regular … frameworks Organise and coordinate the escalation process for complaints, ensuring timely resolutions and effective communication with stakeholders. Perform comprehensive quality assessments to ensure that service standards are consistently maintained. Implement quality control measures and develop improvement plans based on assessment results. Skills and Experience required as a Head ...

About the role As a Product Manager within the Store Colleague Experience team, you will lead the strategy, roadmap and delivery of Tesco's Cash Transformation and Cash Services products across the Group store estate. You will partner closely with Store Operations, Finance, Treasury, Security, Technology and supplier partners … Data and operational stakeholders to define and validate Minimum Viable Products (MVPs). Prioritise, coordinate and communicate the resolution of live product issues and service incidents independently. Provide leadership and direction to cross‐functional teams on short‐term priorities and longer‐term strategic objectives. Work directly with store colleagues ...