13 of 13 Service Delivery Jobs in Hertfordshire

will initially report directly to the Managing Director. The successful candidate will build and lead a multi-disciplinary technical services organisation covering IT Service Management (ITSM), solution architecture, systems integration, software, internal IT, and productised services The Benefits Package: Clear progression path towards a more roles as skills, experience … Depending on background Mon Fri 9:00am 17:30pm with flexible working and 1 day WFH if needed Responsibilities: Leadership & Service Organisation Lead, build and develop the Technology & Services function, including solution architecture, engineering, ITSM, project management, service delivery and field services. Define clear service lines ...

Service Relationship Manager Salary Range: 80,000.0 GBP - 90,000.0 GBP Location: Watford 4 days/week in office Required Skills & Experience Strong experience (5+ years) in a Service Relationship Manager, Service Delivery Manager or IT Service Manager role. • Solid working knowledge of ITIL … practical experience applying ITIL principles in a live service environment. • Experience managing complex, mission-critical B2B technology services, ideally in regulated or high-availability environments. • Comfortable working across technical teams, with a good understanding of software platforms, infrastructure and operational support models. • Proven ability to build trusted customer relationships ...

Could you be the driving force behind secure service excellence? Were looking for a passionate and pragmatic Service Manager to lead the delivery and continual improvement of services for our Defence clients. This position is full-time onsite at Hemel Hempstead and requires current active DV clearance … services meet ITIL standards while supporting Sopra Sterias strategic goals. Youll also play a key part in transformation initiatives and client engagement. As a Service Manager, you will own and deliver medium-scale services or take responsibility for part of a large service under the direction ...

across multiple sectors, including highly regulated industries such as Government, Defence, and Financial Services. With a strong commitment to CREST standards and ITIL-aligned service delivery, they are investing heavily in growing their Security Operations capability and are looking for an experienced SOC Manager to lead from … Work within a collaborative leadership team that values your expertise WHAT YOU'LL DO As SOC Manager, you will carry full operational responsibility for service delivery, performance, and continuous improvement. Leadership & Team Development Lead, mentor, and develop a team of SOC Analysts and Incident Responders Conduct regular performance ...

Operations Manager role is about leadership. You’ll be responsible for building, motivating, and retaining high-performing SOC teams, while ensuring consistent, high-quality service delivery across several SOC systems and client environments.As SOC Operations Manager, you will have real influence shaping operational standards, driving maturity, and ensuring … people-first culture Run SOC operations in a multi-client/MSSP-style environment, balancing competing priorities and SLAs Own day-to-day SOC delivery across multiple SOC platforms and customer environments Oversee the full incident lifecycle detection, response, escalation, post-incident review Ensure effective use and optimisation ...

accelerate growth across our ITSM, integration, and automation services. This is a senior, consultative sales role focused on winning new customers across MSPs, service providers, and enterprise IT organisations. You will engage with senior stakeholders, understand complex service delivery and operational challenges, and position our integration … automation capabilities as a strategic extension of their IT operations. Youll join a rapidly growing international organisation with a strong reputation in service management and workflow automation, playing a key role in expanding our footprint across the UK ITSM and MSP ecosystem. This opportunity is well suited ...

providers Take ownership of personal ticket queues and support colleagues when necessary to improve customer satisfaction whilst achieving contractual SLAs Operate cohesively with the service desk team to maintain service levels All work undertaken must be logged via a Service Desk Reporting Tool, and this must … critical and high-priority incidents to line and senior management Report recurring incidents to problem analyst teams and line management Proactively contribute to service improvement initiatives Provide technical expertise and assistance on project assignments Behavioural skills required: Must have very good customer-facing skills and be well-presented Must ...

full-time/permanent basis. They provide domiciliary care on a large scale, and they are growing rapidly as a business and service provider. Job Purpose The ECM Administrator will be responsible for the day-to-day monitoring, accuracy, and compliance of the Electronic Call Monitoring (ECM) system. … delivered as commissioned, accurately recorded, and aligned with safeguarding, payroll, and Local Authority requirements. The post holder plays a key role in supporting service delivery, quality assurance, safeguarding oversight, and accurate payment of care staff. Key Responsibilities As ECM Administrator: ECM Monitoring & Compliance Monitor the system daily ...

FORBES as the 17th best professional staffing firm, and have won multiple awards from industry accredited bodies for our commitment to excellence and service delivery. We have extensive functional expertise including: Regulatory Affairs, Pharmacovigilance, QA, QC, Submissions experts, Clinical development, Quality, Biostatistics, and Medical Affairs/Writing. ...

company vehicle MSS Infrastructure is entering its next phase of growth and is now seeking an experienced Operations Director to help lead and scale delivery across our infrastructure recruitment business. This newly created senior leadership role reflects continued expansion across multiple sectors including rail, civil engineering, highways and utilities. … recruitment or workforce-led infrastructure environments. Key responsibilities include: Providing strategic and operational leadership across multiple business units Translating business strategy into practical operational delivery plans Driving revenue growth, profitability and operational efficiency Leading and developing senior operational teams Setting and monitoring performance targets and KPIs Supporting business development ...

power upgrades, relocations, and efficiency improvements. Working closely with facilities providers, you’ll help maximise energy efficiency and reduce costs, while maintaining top-tier service standards. You’ll also manage changes, patching, and hardware configurations, building your expertise across the full data centre stack. With exposure to governance, asset … management, and service improvement projects, you’ll develop a well-rounded skill set that opens doors to senior technical or management roles. What you'll need for this Data Engineer Position Experience working in high-risk environments and data centres Sound knowledge of infrastructure technologies and networking concepts Competent ...

systems, ensuring application interoperability, and supporting statutory and contractual reporting requirements. The role provides technical input within the CHIS Digital Integration function, contributing to service transformation, improved data quality, and delivery of the CHIS/CSAIS digital roadmap. The post holder acts as a subject-matter expert, advising … Main duties of the job Work on the design, development and implementation of digital applications, workflows and system enhancements that support CHIS and CSAIS service delivery. Provide specialist expertise in system architecture, data structures, interoperability, and application configuration. Lead technical elements of digital transformation projects, including planning, delivery ...

seeking an experienced Sales Manager to lead and develop the Client Relationship team, ensuring consistent standards of client engagement, commercial performance, and service delivery. In this role, you will be responsible for managing and supporting Client Relationship Coordinators, Client Relationship Managers, and Senior Client Relationship Managers, while overseeing sales … escalation point for major client concerns or complaints. Process, Quality & Governance Ensure CRM processes and systems are used consistently and accurately. Maintain product and service documentation with senior team members. Support adherence to service levels, compliance, and security requirements. Drive continuous improvement across CRM processes. Cross-Functional Collaboration ...