1 to 25 of 66 Service Delivery Jobs in Hertfordshire

We are seeking an IT Service Operations Manager. The IT Service Operations Manager is accountable for ensuring the efficient operation and reliability of IT support and service delivery throughout the organisation. This role includes overseeing daily IT service desk activities, managing incident resolution processes, and maintaining service standards that meet or surpass customer expectations. … The manager ensures that systems, networks, and applications perform effectively and align with both business goals and user requirements. Additionally, this position is instrumental in leading service improvement initiatives, providing guidance to junior team members, and handling escalations and major incidents through to resolution. This is an office-based role, Monday to Friday, based in Hertford, Hertfordshire. Key Responsibilities … Overall Service Operations Management: Oversee the daily operations of the IT service desk, ensuring tickets are processed in accordance with established procedures and SLAs. Develop and implement best practices for managing tickets, including prioritising based on business impact, and maintaining accurate records for ticket status, types, and priorities. Manage escalations from 1st and 2nd line support teams, ensuring More ❯

Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With a mission … maintaining and enhancing IT services that support a wide range of educational programs-from further and higher education to apprenticeships and community learning. Key Responsibilities: Collaborating with the IT Service Delivery Manager on training, skills matrices, and project leadership. You will deliver high-quality 2nd/3rd line support for Windows 10/11, Apple Mac, mobile devices … . Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (eg, ServiceNow, Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues to ensure SLA compliance. Provide flexible support More ❯

Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With a mission … maintaining and enhancing IT services that support a wide range of educational programs-from further and higher education to apprenticeships and community learning. Key Responsibilities: Collaborating with the IT Service Delivery Manager on training, skills matrices, and project leadership. You will deliver high-quality 2nd/3rd line support for Windows 10/11, Apple Mac, mobile devices … . Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues to ensure SLA compliance. Provide flexible support More ❯

Social network you want to login/join with: Responsible for ongoing success and growth of LogicalisOne service offering. Works cross-functionally with multiple internal teams to ensure alignment with customer objectives. As a trusted business advisor for assigned customers, plays a crucial role in engaging with customers to track key success metrics and outcomes, and conduct periodic account … to achieve customer’s desired outcomes. Acts as the point of contact to assist Customer with utilizing all services available through the contracted program. Works closely with the assigned delivery Subject Matter Expert to ensure a proactive approach is taken with customers. Works with service delivery team to engage the appropriate delivery resource for customer requests. … Serves as the primary escalation point for Priority Case management/Priority Service support. Conducts quarterly workshop sessions designed for Logicalis to understand Customer’s business and technology objectives and assist with aligning available credits to Customer’s IT needs. Prepares monthly review sessions designed to validate progress and direction defined in quarterly workshops. Manages reactive support requests aligned More ❯

Backup) Operations Engineer Connect to your opportunity The GTI Senior IT Continuity (Backup) Operations Engineer role requires advanced skills that enable the individual to deliver a high level of service and to meet the expectations of the business within an agile framework. Advanced knowledge of core specialized and technical competencies is required, along with a very solid understanding of … develop plan and execute IT Continuity Services across multiple Data Centers and geographic regions. The role requires advanced skills that enable the individual to deliver a high level of service whilst meeting the expectations of the business. It also requires a solid understanding of an enterprise IT infrastructure operational environment along with industry trends & best practices. You should have … and replication every day, and fix any issue that arises to ensure backup and replication SLAs are met Configure backups and perform restore as and when needed. Monitor the Service Now. Participate in planned maintenance activities Participate in a 24x7x365 on-call rotation Respond to and manage service issues and problems Responsible for awareness and compliance to policy More ❯

The Microsoft support team is integral to this approach and our success. Key to success will be working as part of a close-knit team with a customer-centric service focus. You will work closely with customers by providing day-to-day technical support, assisting, and contributing to overall technical governance, leadership, technical excellence, and continual service improvement. … procedures for proper escalation of unresolved issues to internal teams. Manage and prioritize open and unresolved Azure tickets, liaising with all third parties. Troubleshoot and resolve complex incidents and service requests escalated from 1st and 2nd line teams, analyzing and diagnosing Azure infrastructure and service issues. Maintain up-to-date documentation on Azure configurations, incident resolutions, and standard … Azure support for escalated issues requiring vendor intervention. Stay current with Azure updates, new features, and industry best practices. Participate in continuous improvement initiatives to enhance support processes and service delivery. QUALIFICATIONS, EXPERIENCE, & SKILLS: Professional Experience Microsoft Data Fundamentals (DP-900) - ESSENTIAL Microsoft Azure Security Engineer (AZ-500) - ESSENTIAL Microsoft Cybersecurity Architect (SC-100) - DESIRABLE Other Requirements 6+ years More ❯

of IT Vendor & Cost Management, this key role is responsible for optimising and managing relationships with Ricoh's key IT vendors. The IT Vendor Manager will ensure high-quality service delivery, support contract negotiations, and lead continuous improvement within Ricoh's vendor ecosystem. If you are passionate about vendor management, contract negotiation, and driving vendor performance improvement in … ensuring business requirements are met. Monitor existing vendor contracts for compliance and explore opportunities for renegotiation or amendments. Conduct regular vendor performance reviews, tracking key performance indicators (KPIs) and service level agreements (SLAs). Implement strategies to drive continuous improvement and optimise vendor costs while maximising ROI. Identify opportunities for vendor consolidation and service rationalisation. Vendor Innovation and … building and maintaining relationships with vendors and internal stakeholders. Strong analytical, problem-solving, and negotiation skills, with a focus on data-driven decision-making. In-depth understanding of IT service delivery models such as cloud computing, SaaS, PaaS, and IaaS. Experience with contract management software (e.g., Ariba, Coupa) is a plus. Experience managing contracts related to cloud services More ❯

Microsoft support team is integral to this approach and our success. Key to success will be to work as part of a close-knit team, with a customer centric service focus. You will be working closely with customers by providing day-to-day technical support, assisting, and contributing to overall technical governance and leadership, technical excellence, and continual service … of unresolved issues to the appropriate internal teams. Able to manage and prioritize Open and Unresolved Azure tickets liaising with all 3rd parties. Troubleshoot and resolve complex incidents and service requests that have been escalated from 1st and 2nd line support teams. Analyse and diagnose issues related to Azure infrastructure and services. Maintain up-to-date documentation on Azure … support for escalated issues that require vendor intervention. Stay current with Azure updates, new features, and industry best practices. Participate in continuous improvement initiatives to enhance support processes and service delivery. QUALIFICATIONS, EXPERIENCE, & SKILLS: Professional Experience Microsoft Data Fundamentals (DP-900) - ESSENTIAL Microsoft Azure Security Engineer (AZ-500) - ESSENTIAL Micro Microsoft Cybersecurity Architect (SC-100) - DESIRABLE Other Requirements 6+ More ❯

Microsoft support team is integral to this approach and our success. Key to success will be to work as part of a close-knit team, with a customer centric service focus. You will be working closely with customers by providing day-to-day technical support, assisting, and contributing to overall technical governance and leadership, technical excellence, and continual service … of unresolved issues to the appropriate internal teams. Able to manage and prioritize Open and Unresolved Azure tickets liaising with all 3rd parties. Troubleshoot and resolve complex incidents and service requests that have been escalated from 1st and 2nd line support teams. Analyse and diagnose issues related to Azure infrastructure and services. Maintain up-to-date documentation on Azure … support for escalated issues that require vendor intervention. Stay current with Azure updates, new features, and industry best practices. Participate in continuous improvement initiatives to enhance support processes and service delivery. QUALIFICATIONS, EXPERIENCE, & SKILLS: Professional Experience Microsoft Data Fundamentals (DP-900) - ESSENTIAL Microsoft Azure Security Engineer (AZ-500) - ESSENTIAL Micro Microsoft Cybersecurity Architect (SC-100) - DESIRABLE Other Requirements 6+ More ❯

Join Our Team as an IT Service Desk Analyst! Are you passionate about technology and customer service? Do you thrive in a dynamic environment where you can make a real impact? If so, we have the perfect opportunity for you! Overview/Job Summary As a key member of our Service Delivery Team, the IT Service … is crucial in delivering high-quality first-line support to end-users across various channels, including phone, email, and ticketing systems. We are looking for someone with strong customer service skills, a proactive approach to problem-solving, and a solid technical understanding. Key Responsibilities First-Line Support: Provide first-line support and resolution for all IT-related queries and … incidents via phone, email, and ticketing systems. Incident Management: Accurately log, categorize, and prioritize incidents and service requests. Troubleshooting: Resolve hardware, software, and network issues for end-users, escalating when necessary. Remote & Desk-Side Support: Offer support for desktops, laptops, mobile devices, and peripherals. Enterprise Applications: Support enterprise applications such as Microsoft 365, VPN, collaboration tools (e.g., Teams), and More ❯

Team/Directorate: Service Management Team/Finance and Corporate Services Starting salary: £41,132 rising to £44,988 per annum through annual increments being paid each year (pro rata for part time applicants) Contract type: Permanent Work pattern: Full time, 37 hours per week. Work as part of a flexible shift pattern to cover service hours. You … Out of Hours' rota. Interview date: To be confirmed Post number: 201868 (For office use only: H, TTJ) The role We are looking for a highly organised and proactive Service Transition Manager to join our Service Management team within the Digital, Data and Technology (DDaT) department at Natural Resources Wales (NRW) This pivotal role will lead the end … methodologies and standards. You will play a critical part in ensuring that new or enhanced digital services are delivered smoothly, effectively, and with long-term sustainability in mind. As Service Transition Manager, you will work closely with project and product teams-within DDaT and across the wider organisation-to coordinate the service acceptance process, ensuring that new services More ❯

Cost Management team. Reporting directly to the Head of IT Vendor & Cost Management, this role is responsible for managing relationships with Ricoh's key IT vendors, ensuring high-quality service delivery, supporting contract negotiations, and leading continuous improvement initiatives within Ricoh's vendor ecosystem. If you are passionate about vendor management, contract negotiation, and improving vendor performance in … amendments. Vendor Performance Management Conduct regular performance reviews, tracking KPIs and SLAs. Implement strategies for continuous improvement and cost optimization to maximize ROI. Identify opportunities for vendor consolidation and service rationalization. Vendor Innovation and Evaluation Research emerging technologies and vendors to identify innovation opportunities. Stay informed on industry trends and best practices in vendor management. Advocate for adopting new … environments. Proven ability to build and maintain relationships with vendors and stakeholders. Strong analytical, problem-solving, and negotiation skills, with data-driven decision-making focus. Deep understanding of IT service delivery models such as cloud computing, SaaS, PaaS, and IaaS. Experience with contract management software (e.g., Ariba, Coupa) is a plus. Experience managing contracts related to cloud services More ❯

Social network you want to login/join with: Technical Service Manager, Hemel Hempstead Client: Location: Hemel Hempstead, United Kingdom Job Category: Other - EU work permit required: Yes Job Views: 3 Posted: 10.06.2025 Expiry Date: 25.07.2025 Job Description: Redfaire is a fast-growing, international technology company headquartered in Limerick, Ireland. Redfaire implements, optimises and supports users of Oracle ERP. … to ambitious SMBs. What our customers have in common is the strategic use of technology to build a sustainable competitive advantage. Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with Service Delivery Managers to achieve SLA compliance. They will collaborate with Technical Resource Managers to build dedicated support teams based on … technical environment & service requirements. They will also be involved in onboarding new customers, ensuring support teams are prepared and capacity is sufficient to maintain service quality. The TSM is expected to participate in a Duty Manager rota and act as Incident Manager for P1 incidents. This is a full-time permanent role, potentially home-based in the UK More ❯

supports the PPMO function. This team’s customer is the PPMO, which oversees a vast portfolio comprising 15 programmes and over 200 projects — a truly large-scale and complex delivery environment. The Senior PMO Lead will play a critical role in improving the tooling, reporting, and process automation that enhances the PPMO’s service delivery, driving maturity … closely with senior stakeholders across the organisation. Key Responsibilities Portfolio Reporting, Dashboards & Insights Act as the Tableau SME , developing dashboards for: Resource management and planning Budget and financial tracking Delivery milestones and timelines RAID logs and governance compliance Source and visualise data from Planview , Jira , and other PPM tools Provide stakeholders with high-quality, actionable insights that support the … as the tooling lead across Planview , Aha! , Jira , or similar platforms Automate manual and time-consuming processes using Power Automate and Microsoft 365 tools Standardise tool usage and coach delivery teams in best practices Champion continuous improvement and tool optimisation to enhance the PPMO team’s service offerings SharePoint Ownership & Development Lead the refresh, consolidation, and development of More ❯

assess and prioritise tasks without close supervision. You'll also get: A competitive basic salary The option to buy additional holiday Health and wellbeing benefits including a virtual GP service Exclusive discounts from our technology partners (HP, Dell, Apple etc) If you think this could be you, and you'd enjoy working for a leading global technology business, then … workflow-based automation. Act as a SME for number of solutions developed by the team and support/assist end users to leverage complete benefit of the solution. Continual delivery of new applications/features to a high quality by consistently reviewing other developers code and communicating/providing feedback when required. Stakeholder engagement will be key, and you … will establish and maintain good relationships with the stakeholders both internally and in the customer organisation, and the various service delivery teams within Computacenter. Champion Automation within the organisation. What you'll need Install and configure solutions for the new customer and assist internal and external users with support queries. Participate with the development team in the design More ❯

Social network you want to login/join with: Technical Service Manager, Watford, Hertfordshire col-narrow-left Client: Location: Watford, Hertfordshire, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 3 Posted: 10.06.2025 Expiry Date: 25.07.2025 col-wide Job Description: Redfaire is a fast-growing, international technology company headquartered in Limerick, Ireland. Redfaire … to ambitious SMBs. What our customers have in common is the strategic use of technology to build a sustainable competitive advantage. Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with the Service Delivery Managers to achieve Service Level Agreement (SLA) compliance. They will work with Technical Resource Managers to build … dedicated support teams for customers based on technical environment & service requirements. They will also be involved with new customer onboarding, ensuring that the technical support teams are ready and that there is sufficient capacity so as not to impact general service delivery. The TSM is required to participate in a Duty Manager rota and perform an Incident Manager More ❯

multinationals to ambitious SMBs. What they have in common is the strategic use of technology to build a sustainable competitive advantage. Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with the Service Delivery Managers to ensure Service Level Agreement (SLA) compliance. They will collaborate with Technical Resource Managers to build … dedicated support teams tailored to customer needs based on technical environment and service requirements. The TSM will also be involved in onboarding new customers, ensuring support teams are prepared and capacity is sufficient to maintain service quality. Additionally, the TSM is expected to participate in a Duty Manager rota and take on the Incident Manager role during P1 … incidents. This is a full-time, permanent role that can be home-based in the UK/Ireland or located within our Shared Service Centre in Limerick. Candidates from European time zones may also be considered. The successful candidate should be able to work both onsite with customers and remotely as part of a team. Responsibilities: Support SDMs in More ❯

to join their senior leadership team at their head office in Hertfordshire. The successful candidate will be responsible for leading operational strategy, optimising systems and processes, and ensuring seamless service delivery as the business continues to grow through organic expansion and acquisition. Reporting to the CEO and Founder, you will bring a blend of strategic thinking and operational … excellence, with a strong understanding of the tech sector and how to scale service-led businesses. You'll be pivotal in ensuring business functions are aligned, agile, and able to respond to growth opportunities. This is a key leadership position with the opportunity to shape the company's future and play a vital role in maintaining its high-performance … member of the senior leadership team, developing and implementing operational strategies to drive sustainable growth across existing and emerging markets Take overall responsibility for day-to-day operations, including service delivery, business performance, project execution, and cross-functional collaboration Lead, inspire and develop high-performing teams across operations, service, HR, and delivery functions, building on a More ❯

Role We are seeking experienced Scrum Masters to join a dynamic team responsible for delivering large-scale recruitment and technology transformation projects. This role is central to driving agile delivery within a multidisciplinary environment, facilitating collaboration between business stakeholders, product owners, development teams, and support services. As a Scrum Master, you will take ownership of the agile framework and … practices, enabling the successful delivery of strategic milestones. You'll support a cross-functional team that includes both internal and external delivery partners, ensuring coordination and alignment across all project participants. Key Responsibilities Guide and mentor teams in Agile principles and methodologies. Facilitate sprint planning, stand-ups, and retrospectives to drive continuous improvement. Manage and support a Scrum … stakeholders, and the wider organisation to ensure smooth delivery. Advocate for Agile best practices and ensure adherence to key principles. Drive efficiency and collaboration within DevOps teams to enhance service delivery. Key Requirements: Certified Scrum Master or extensive Agile project management experience. Proven experience leading Agile teams and implementing Scrum methodologies. Strong understanding of Agile frameworks such as Scrum More ❯

Role We are seeking experienced Scrum Masters to join a dynamic team responsible for delivering large-scale recruitment and technology transformation projects. This role is central to driving agile delivery within a multidisciplinary environment, facilitating collaboration between business stakeholders, product owners, development teams, and support services. As a Scrum Master, you will take ownership of the agile framework and … practices, enabling the successful delivery of strategic milestones. You'll support a cross-functional team that includes both internal and external delivery partners, ensuring coordination and alignment across all project participants. Key Responsibilities Guide and mentor teams in Agile principles and methodologies. Facilitate sprint planning, stand-ups, and retrospectives to drive continuous improvement. Manage and support a Scrum … stakeholders, and the wider organisation to ensure smooth delivery. Advocate for Agile best practices and ensure adherence to key principles. Drive efficiency and collaboration within DevOps teams to enhance service delivery. Key Requirements: Certified Scrum Master or extensive Agile project management experience. Proven experience leading Agile teams and implementing Scrum methodologies. Strong understanding of Agile frameworks such as Scrum More ❯

Role We are seeking experienced Scrum Masters to join a dynamic team responsible for delivering large-scale recruitment and technology transformation projects. This role is central to driving agile delivery within a multidisciplinary environment, facilitating collaboration between business stakeholders, product owners, development teams, and support services. As a Scrum Master, you will take ownership of the agile framework and … practices, enabling the successful delivery of strategic milestones. You'll support a cross-functional team that includes both internal and external delivery partners, ensuring coordination and alignment across all project participants. Key Responsibilities Guide and mentor teams in Agile principles and methodologies. Facilitate sprint planning, stand-ups, and retrospectives to drive continuous improvement. Manage and support a Scrum … stakeholders, and the wider organisation to ensure smooth delivery. Advocate for Agile best practices and ensure adherence to key principles. Drive efficiency and collaboration within DevOps teams to enhance service delivery. Key Requirements: Certified Scrum Master or extensive Agile project management experience. Proven experience leading Agile teams and implementing Scrum methodologies. Strong understanding of Agile frameworks such as Scrum More ❯

Development Management Implementation (DMI) Area Manager Are you a dynamic, creative and delivery focused Highways Engineering/Transport Planning professional. Can you use your first-rate technical, staff management, leadership and collaborative skills to assist Tetra Tech in a new and exciting relationship with Hertfordshire County Council (HCC)? If so, we would like to hear from you. HCC has … awarded Tetra Tech in partnership with co-consultant partners Jacobs and Tony Gee and Partners, their Professional Services Contract (PSC) for the delivery of Highways and Transport Professional Services. The PSC is a long-term contract and requires a close working partnership within the Council’s overall Highways ‘One Service’. Within the PSC, Tetra Tech is responsible … for the Development Management Implementation (DMI) Service function and to provide support to other service areas within the One Service. The DMI team currently responsible for the service delivery is circa 20 staff members. Tetra Tech is seeking an experienced Highway Engineer/Transport Planner to act as an Area Manager within the DMI team. This More ❯

Join a small privately owned MSP with a team of 6 engineers looking after 100 clients in Hertfordshire and Essex. Career progression available if you want to become a Service Delivery Manager and Networking and Cyber Essential Plus Training on offer. Job Spec: Remote and Onsite Project Delivery: Handle project work both remotely, from the office, and More ❯

manage SMART objectives, conduct regular 1:1s, and support career development. Foster a culture of accountability, urgency, and continuous improvement. Operational Excellence Oversee daily support operations including incident resolution, service requests, and hardware/software troubleshooting. Ensure adherence to ITSM processes and SLAs, using tools such as ServiceNow. Identify and implement process improvements to enhance service delivery and efficiency. Stakeholder Engagement Build and maintain strong relationships with client stakeholders, acting as the primary point of contact for escalations and service reviews. Collaborate with internal teams including Infrastructure, Internal IT, Sysadmin, and Service Integration to ensure seamless service delivery and issue resolution. Customer Experience Champion a customer-first approach, ensuring all interactions are … handled with empathy and professionalism. Monitor and improve CSAT scores, proactively addressing feedback and service gaps. Resource & Asset Management Forecast and manage resource requirements, including cover for planned/unplanned absences. Maintain accurate asset tracking and stock levels, leveraging tools such as build trackers. The Ideal Candidate Will Have: Essential Skills & Experience Proven experience leading a team of IT More ❯

mobility, software services, robotics, simulations, cybersecurity, AI, and data analytics, enabling clients to tackle complex challenges in today’s rapidly evolving markets. With a comprehensive solution portfolio across four service lines—Consulting, Solutions, Talents, and Academy—Akkodis supports clients from concept through to full-scale deployment and optimisation. Our diverse offerings help organisations rethink product development, accelerate productivity, reduce … values continuous learning and global collaboration, where you can make a meaningful impact through innovative projects that shape the future of technology. Scope Akkodis is launching a new technical delivery team to drive a UK national program in collaboration with key partners, designed to transform and future-proof the central government’s workforce. By leveraging cutting-edge technology, strategic … and ongoing development of our ServiceNow Platform. You will play a key role in designing, configuring, and enhancing ITSM workflows, as well as building integrations and automations to optimise service delivery. Responsibilities Configure and customise core ITSM modules (Incident, Problem, Change, Request, Knowledge etc) Design and build ServiceNow workflows using Flow Designer and Business Rules Develop and maintain custom More ❯