1 to 25 of 43 Service Delivery Jobs in Hertfordshire

Select how often (in days) to receive an alert: Global Service Delivery Leadership Director Location: UK - Hatfield, UK - London, UK - Milton Keynes, UK - Reading | Job-ID: 220060 | Contract type: Standard | Business Unit: Customer Success & Service Delivery Life on the team We are excited to announce that … looking to hire a Global Service Delivery Leadership Director into our thriving Group Managed Services organisation within Computacenter. This is a highly visible leadership role, responsible for running a large, high-performing function that delivers exceptional service outcomes for our customers while balancing operational excellence, commercial performance ...

Location: UK - Hatfield, UK - London, UK - Milton Keynes, UK - Reading | Job-ID: 220060 | Contract type: Standard | Business Unit: Customer Success & Service DeliveryLife on the teamWe are excited to announce that we are looking to hire a Global Service Delivery Leadership Director into our thriving Group Managed Services … organisation within Computacenter. This is a highly visible leadership role, responsible for running a large, high-performing function that delivers exceptional service outcomes for our customers while balancing operational excellence, commercial performance and strong stakeholder engagement.So, who are we Service Delivery Leadership represents our services ...

Junior Service Operations Manager Are you looking to build your career in service management within a highly trusted, operational environment where your work genuinely matters? Do you enjoy taking ownership, keeping services running smoothly and working closely with customers and technical teams to make a difference … Junior Service Operations Manager, you will own and deliver small-scale services or take responsibility for a defined component of a larger service, under the direction of a senior delivery manager. You will support the successful delivery of services to agreed cost, risk, quality and performance ...

Description – Service Operations Manager (South East & London City) Business Unit: Service Reports To: Service Director Region: South East & london City Direct Reports: Lead Engineers, Small Works Managers, Service Coordinators Position Learnd is looking for a Service Operations Manager who will be responsible for the operational … leadership, technical performance, and service excellence across Learnd’s South East & london City regions. The position leads a multi‐disciplinary operational structure: Lead Engineers, who are responsible for frontline engineers, technical quality, and first‐level leadership support. Small Works Managers, who own complex remedial works and smaller BMS projects. ...

delighted to be working with a fantastic company based in the Watford area, this well established company have an exciting opportunity for a IT Service Delivery Manager to join their team. This opportunity will be responsible for the relationship between IT and the wider business, managing vendor relationships … Manager. The suitable candidate will be a strong people manager, with strong communication skills and at levels, with previous experience of IT Service Delivery. Salary - £55,000 - £65,000 plus great benefits This will be a hybrid working position - 3 days in the Watford office and 2 from home ...

seeking an experienced Service Delivery Account Manager to join our client in a key account management role, overseeing the successful delivery of technical services across two major customer accounts. This is not a business development or new business position. Instead, you will focus on building strong, long … delivering an exceptional customer experience. Working closely with internal teams and customers, you will combine commercial awareness with operational excellence to ensure service performance aligns with contractual obligations. You will monitor KPIs, manage Service Level Agreements (SLAs), identify opportunities for service enhancement, and present solutions that ...

HEMPSTEAD, GBRJob Type: PermanentJob Level: Level 3Category: Network and InfrastructureIndustry: Professional ServicesPosted Date: 2026-08-19Could you be the driving force behind secure service excellence We’re looking for a passionate and pragmatic Service Manager to lead the delivery and continual improvement of services … meet ITIL standards while supporting Sopra Steria’s strategic goals. You’ll also play a key part in transformation initiatives and client engagement.As a Service Manager, you will own and deliver medium-scale services or take responsibility for part of a large service under the direction ...

Computacenter is seeking a Global Service Delivery Leadership Director to lead a large international service delivery community across core countries and nearshore/offshore locations. The role delivers against customer commitments, service levels, cost baselines and commercial targets, while partnering with Sales, Service Management … customers to drive service excellence and commercial success. #J-18808-Ljbffr ...

Could you be the driving force behind secure service excellence? We're looking for a passionate and pragmatic Service Manager to lead the delivery and continual improvement of services for our Defence clients. This position is full-time onsite at Hemel Hempstead and requires current active … ITIL standards while supporting Sopra Steria's strategic goals. You'll also play a key part in transformation initiatives and client engagement. As a Service Manager, you will own and deliver medium-scale services or take responsibility for part of a large service under the direction ...

between introducing new technology and introducing technology that actually works when it reaches the people using it. That’s where you come in. As Service Transition Manager you will make sure new and changed IT services are genuinely ready for the real world, are properly tested, documented, supported … then handed over into BAU. But this isn't just a Service Transition role. You'll also be looking at what happens after technology goes live. Why does the same incident keep happening? Why is a supplier repeatedly missing expectations? What are users telling us that the service ...

Could you be the driving force behind secure service excellence? We’re looking for a passionate and pragmaticService Managerto lead the delivery and continual improvement of services for our Defence clients. This position is full-time onsite at Hemel Hempstead and requirescurrent active DV clearance. You’ll join … ITIL standards while supporting Sopra Steria’s strategic goals. You’ll also play a key part in transformation initiatives and client engagement. As a Service Manager, you will own and deliver medium-scale services or take responsibility for part of a large service under the direction ...

Business Account Executive MSPS, Outsourced Service, Integration Services, Service Based SaaS. Location: Watford (Hybrid) Salary: £60,000£80,000 base + Double OTE in Year 1 Role Overview We are looking for an ambitious and consultative Account Executives to drive new business growth by acquiring Managed Service Providers (MSPs) and enterprise customers. This is an opportunity to sell a high-value managed integration service that helps organisations simplify complex integrations and accelerate digital transformation. This role goes beyond traditional software sales. You'll build trusted relationships, identify business challenges, and position managed integration services ...

looking for an experienced Cisco Telephony & Videoconferencing Team Lead to lead the delivery, support, and continuous improvement of our Cisco Collaboration environment. This role combines hands-on technical expertise with team leadership, taking ownership of Cisco telephony and video conferencing services in a global, customer-focused environment. Key Responsibilities … outages. Lead Cisco Telephony and Videoconferencing projects from design through implementation. Drive Major Incident, Problem Management, and Root Cause Analysis activities. Collaborate with customers, Service Delivery Managers, and technical teams to deliver high-quality services. Ensure knowledge transfer, technical standards, and operational excellence across the team. Maintain ...

customers and stakeholders. Ranging from pre-sales enquiries and opportunity engagements, all the way through sales, design development, account management, project delivery, service delivery and after care. With a clear focus to drive and lead the operational stages, whilst contributing to sales and pre-sales stages … improvements in our processes, and quality of works out in the field, along with driving the growth and increased profitability of all Projects and Service works. Essential Duties and Responsibilities Act as a trusted advisor and escalation point for your team, and customers, identify and remove roadblocks. Develop ...

commercial customers across a variety of sectors. Due to continued growth, they're looking to appoint an Operations Manager to lead their Projects and Service teams, ensuring the highest standards of customer delivery, operational performance and team development. Based from their St Albans office (approximately 80% office-based … shaping operations and supporting future growth. The Role Reporting into the senior leadership team, you'll take ownership of the day-to-day operational delivery of projects and service contracts, working closely with Project Managers, Engineers and commercial teams to ensure work is delivered safely, efficiently and profitably. ...

seeking an experienced CMDB Application Developer & Reporting Specialist to design, develop, and maintain a centralized Configuration Management Database (CMDB) solution supporting IT Service Management processes. The successful candidate will be responsible for developing business applications, automating data collection, implementing dashboards, and delivering actionable reporting and KPI monitoring capabilities … improve service quality, operational efficiency, and governance. The solution may be built using Google Workspace technologies (AppSheet, Apps Script, BigQuery, Looker Studio) or equivalent platforms such as Microsoft Power Platform, ServiceNow, or custom web development frameworks. Key Responsibilities: Application Development Design and develop a CMDB management application. Create user ...

shaping the future of shared care information across health and care organisations. You will act as the technical subject matter expert for the service, leading system enhancements, integrations, testing, technical assurance, supplier engagement and the resolution of complex incidents. Working closely with NHS partner organisations, clinical and digital teams … secure, reliable, effective and aligned with local, regional and national interoperability priorities. You will bring significant experience of healthcare interoperability, systems integration or digital service delivery, together with knowledge of technologies and standards such as APIs, FHIR, HL7, GP Connect and health information exchange platforms. Strong analytical, problem ...

organised, enjoy keeping people and plans on track, and have some experience in installations, field service, IT support, telecoms or a similar environment, this could be a great next move. You do not need to be the person carrying out the installation. This role is about planning the work … progress, spotting issues early and helping to keep work on schedule Providing clear updates to colleagues and stakeholders Supporting network and telephony incidents and service requests, and helping ensure agreed service levels are met Helping improve planning processes so the team can work more efficiently What ...

Splendid Hospitality Group is seeking a Group IT Manager in Watford to lead day-to-day IT service performance, supplier governance and a small internal team. You will ensure service levels meet business needs and manage external partners across infrastructure, networks and security controls. The role focuses ...

multifaceted stakeholder environments. Experience of navigating complex procurement processes within the Defence sector to deliver successful value for money outcomes. Experience in managing supplier service delivery arrangements or improving supplier and sourcing relationships. Strong analytical and problem-solving skills, with a proven ability to think creatively and commercially ...

/Churn tracking and act on insights Proactively identify at‐risk customers and create playbooks to retain them Collaborate with Sales, Ops, and Service Delivery to close experience gaps Champion onboarding quality, proactive communication, and issue resolution Introduce scalable CX processes across organic and acquired clients Present regular … frameworks Organise and coordinate the escalation process for complaints, ensuring timely resolutions and effective communication with stakeholders. Perform comprehensive quality assessments to ensure that service standards are consistently maintained. Implement quality control measures and develop improvement plans based on assessment results. Skills and Experience required as a Head ...

About the role As a Product Manager within the Store Colleague Experience team, you will lead the strategy, roadmap and delivery of Tesco's Cash Transformation and Cash Services products across the Group store estate. You will partner closely with Store Operations, Finance, Treasury, Security, Technology and supplier partners … Data and operational stakeholders to define and validate Minimum Viable Products (MVPs). Prioritise, coordinate and communicate the resolution of live product issues and service incidents independently. Provide leadership and direction to cross‐functional teams on short‐term priorities and longer‐term strategic objectives. Work directly with store colleagues ...

About Selecta Selecta is Europe's leading provider of unattended self-service coffee and convenience food solutions. Operating across 16 European countries, we serve over 12 million people every day through innovative vending and specialist coffee services. In the UK, we provide a nationwide service to approximately … across our transactional finance function. You will lead process improvements, implement automation, enhance financial controls, and develop a high-performing team while ensuring exceptional service delivery to both internal and external stakeholders. This is an excellent opportunity for an experienced finance leader who thrives in a fast-paced ...

Have you a proven background in customer service or claims handling? Are you able to stay calm, be empathetic whilst guiding clients through difficult and stressful situations? Are you tech-savvy? Are you looking to work for a global organisation who believe in development and growth within … business by being the first port of call for all incoming enquiries from telephone calls, emails and webforms providing a 1st class exceptional customer service ensuring swift response times. This is a hybrid role working 2-3 days in the office, there is a requirement of flexibility on working ...

ensure business priorities are clearly understood and delivered in line with enterprise standards. You will work across a collaborative matrix of strategic partners, architecture, service management, product, programme and cyber security colleagues, bringing clarity, pace and pragmatism to complex conversations.What you’ll do Build trusted relationships with senior stakeholders … decisions around project, product and investment prioritiesRepresent business priorities across GIS forums, helping connect stakeholders, surface dependencies and resolve issues earlySupport clear communication on delivery status, risks, issues, change and governance requirementsWhat you’ll needStrong experience of business partnering stakeholder engagement or relationship management within a technology-led environmentThe ...