24 of 24 Service Delivery Jobs in Hertfordshire

Description Your new companyAn exciting opportunity has arisen for an experienced Senior Service Delivery Manager to join a large, complex organisation undergoing significant technology and service transformation. This is a key leadership position responsible for delivering high-quality IT services that support business operations and drive … excellent end-user experience.Your new roleAs the Senior Service Delivery Manager, you will manage a team of 8 (including Service Desk and Field Engineers - including two team leads) and take ownership of improving operational processes, including ensuring SLAs and KPIs are met. You will initially be responsible ...

Your new companyAn exciting opportunity has arisen for an experienced Senior Service Delivery Manager to join a large, complex organisation undergoing significant technology and service transformation. This is a key leadership position responsible for delivering high-quality IT services that support business operations and drive an excellent … user experience. Your new roleAs the Senior Service Delivery Manager, you will manage a team of 8 (including Service Desk and Field Engineers - including two team leads) and take ownership of improving operational processes, including ensuring SLAs and KPIs are met. You will initially be responsible ...

seeking an experienced Service Delivery Manager to join our client in a key account management role, overseeing the successful delivery of technical services across two major customer accounts. This is not a business development or new business position. Instead, you will focus on building strong, long-term … delivering an exceptional customer experience. Working closely with internal teams and customers, you will combine commercial awareness with operational excellence to ensure service performance aligns with contractual obligations. You will monitor KPIs, manage Service Level Agreements (SLAs), identify opportunities for service enhancement, and present solutions that ...

delivers, day in and day out. The role exists to make one promise real: that Redsquid becomes the most loved and trusted managed security service provider (MSSP). That ambition is won or lost in operations — in the reliability, responsiveness and care clients experience every time they deal with … role turns Redsquid’s vision and strategy into a consistent, excellent operating reality across an integrating, multi‐business group — owning the operating model, the service standards and the operational performance that underpin sustainable, profitable growth. Key responsibilities Service excellence & customer experience Make service excellence the defining standard ...

days home) £65,000 - £70,000 + Benefits Are you an IT Operations professional who enjoys combining technical expertise with stakeholder, supplier and service management? We are recruiting for an IT Operations Manager to join a successful international healthcare business. This is a key role within a small, highly … visible technology team, responsible for ensuring the effective delivery and continuous improvement of IT services across the organisation. Working closely with the Technology Director, you will take ownership of day-to-day technology operations, supplier relationships and service performance, helping to ensure the business has the reliable, secure ...

Service Desk Manager/Service Desk Team Leader - £60,000 + Benefits Our client is a Global market-leader and they are seeking an experienced IT Service Desk Manager/Team Leader to lead a team of support engineers based both in the UK and China, whilst … remaining actively involved in the technical delivery of services. Salary: £60,000 - £65,000 Benefits: Excellent Benefits/Bonus Location: Kings Langey (WD4) Hertfordshire Leading a team of 5 support engineers, you will be responsible for the day-to-day management of the Helpdesk function, ensuring high levels ...

Service Desk Manager/Service Desk Team Leader - £60,000 + Benefits Our client is a Global market-leader and they are seeking an experienced IT Service Desk Manager/Team Leader to lead a team of support engineers based both in the UK and China, whilst … remaining actively involved in the technical delivery of services. Salary: £60,000 - £65,000 Benefits: Excellent Benefits/Bonus Location: Kings Langey (WD4) Hertfordshire Leading a team of 5 support engineers, you will be responsible for the day-to-day management of the Helpdesk function, ensuring high levels ...

Description Service Desk Manager/Service Desk Team Leader - £60,000 + Benefits Our client is a Global market-leader and they are seeking an experienced IT Service Desk Manager/Team Leader to lead a team of support engineers based both in the UK and China … whilst remaining actively involved in the technical delivery of services. Salary: £60,000 - £65,000 Benefits: Excellent Benefits/Bonus Location: Kings Langey (WD4) Hertfordshire Leading a team of 5 support engineers, you will be responsible for the day-to-day management of the Helpdesk function, ensuring high levels ...

Executive to drive new customer acquisition across the UK & Ireland. The company specialises in Integration as a Servic e, helping enterprise organisations and Managed Service Providers move away from complex, project-based integration work and towards a fully managed service model. Rather than selling a traditional software licence … pipeline across enterprise and MSP acco untsTargeting new logo opportunities through outbound, inbound, events and social sel lingLeading discovery conversations with IT, operations, service delivery and managed services stakehol dersPositioning a managed integration service as a strategic solution for custo mersRunning solution-focused presentations, demos and works ...

Executive to drive new customer acquisition across the UK & Ireland. The company specialises in Integration as a Servic e, helping enterprise organisations and Managed Service Providers move away from complex, project-based integration work and towards a fully managed service model. Rather than selling a traditional software licence … pipeline across enterprise and MSP acco untsTargeting new logo opportunities through outbound, inbound, events and social sel lingLeading discovery conversations with IT, operations, service delivery and managed services stakehol dersPositioning a managed integration service as a strategic solution for custo mersRunning solution-focused presentations, demos and works ...

Support Engineer, providing high‑quality remote support across print hardware, software solutions, networking, and IT environments. You'll play a key role in improving service productivity by resolving issues remotely, reducing the need for field visits, and proactively monitoring client devices to keep systems running smoothly. The Role … part of the Helpdesk Team, you will be the first point of contact for technical support queries, delivering exceptional service to clients and ensuring fast, effective resolution of issues. Key Responsibilities Deliver outstanding service and technical support to clients via the Helpdesk Remotely monitor client devices and take ...

Technical Service Account Manager Watford £75,000 plus bonus and benefits We are looking for an experienced account manager who comes from a service based background. This is not a new business/business development type position. This role is working for my client who looking after … opportunities, and presenting clear proposals aligned to customer needs. The ideally candidate will be a degree educated individual who comes from a technical service background who is used to working with fixed contractual agreements. You will be managing the service level agreements and ensuring the company is providing ...

Fusion Cloud applications, ensuring systems operate efficiently and meet business needs. Work will be delivered in line with ITIL processes, with strong emphasis on service quality and user experience. Close collaboration will take place with Product Owners, Business Analysts and third-party providers. Key Responsibilities Advanced application support will … translated into clear technical specifications System enhancements planned, tested and implemented with minimal disruption Oracle ERP configuration, data setup and migration overseen Incidents and service requests managed through ITSM tools Application issues diagnosed, resolved and root causes identified Third-party suppliers managed to meet SLAs and quality standards Technical ...

Trust's SystmOne environment. As the Trust's senior SystmOne subject matter expert, the post holder ensures the system supports safe patient care, efficient service delivery, and compliance with organisational and NHS requirements. Working with clinical, operational, and digital teams, the post holder leads complex system developments, standardisation … initiatives, and service improvements, providing expert advice on configuration, data quality, information governance, reporting, and digital transformation. The role also includes line management responsibility for Clinical Systems Analysts, promoting best practice, innovation, and continuous improvement. Proposed Interview date: 28th July 2026 Main duties of the job Lead the governance ...

hands-on, field-based position, requiring confidence in client-facing interactions and the ability to manage your workload efficiently. Key Responsibilities Technical Delivery: Install, configure, and commission Microsoft-based IT systems and network infrastructure at customer sites. Set up and manage enterprise-grade server hardware (Dell, HPE, etc.), including … South East to deliver projects and resolve technical issues. Support client relocations, system upgrades, and change requests. Collaboration & Communication: Coordinate closely with Service Desk and Project teams to ensure smooth service delivery and handovers. Keep clients informed throughout projects, escalating technical risks or issues clearly when additional ...

hands-on, field-based position, requiring confidence in client-facing interactions and the ability to manage your workload efficiently. Key Responsibilities Technical Delivery: Install, configure, and commission Microsoft-based IT systems and network infrastructure at customer sites. Set up and manage enterprise-grade server hardware (Dell, HPE, etc.), including … South East to deliver projects and resolve technical issues. Support client relocations, system upgrades, and change requests. Collaboration & Communication: Coordinate closely with Service Desk and Project teams to ensure smooth service delivery and handovers. Keep clients informed throughout projects, escalating technical risks or issues clearly when additional ...

About the Role We are looking for a high-performing New Business ITSM Sales Executive with a strong track record in IT Service Management (ITSM) solution sales. This is a true hunter role , focused on driving new business growth through proactive prospecting, consultative selling, and strategic relationship building across … Managed Service Providers (MSPs) and enterprise organisations. You will use your ITSM expertise to understand customer challenges, articulate value, and position our solutions as a trusted extension of their IT operations. This is a great opportunity to join a fast-growing international organisation and play a key role ...

seeking an experienced IT Helpdesk Manager/Helpdesk Team Leader to lead a team of support engineers whilst remaining actively involved in the technical delivery of services. This role offers an excellent opportunity for an experienced Senior 3rd Line Engineer, Technical Team Lead, or Service Desk Supervisor looking … next step into management. You'll have the opportunity to develop your leadership skills whilst maintaining hands-on involvement in complex technical escalations and service improvement initiatives. The Role Leading a team of 7 - 10 support engineers, you will be responsible for the day-to-day management ...

seeking an experienced IT Helpdesk Manager/Helpdesk Team Leader to lead a team of support engineers whilst remaining actively involved in the technical delivery of services. This role offers an excellent opportunity for an experienced Senior 3rd Line Engineer, Technical Team Lead, or Service Desk Supervisor looking … next step into management. You'll have the opportunity to develop your leadership skills whilst maintaining hands-on involvement in complex technical escalations and service improvement initiatives. The Role Leading a team of 7 - 10 support engineers, you will be responsible for the day-to-day management ...

make food a vital part of the educational experience. Citrus Customer Mobilisation Work with the Project Manager and school facing colleagues to ensure smooth delivery and implementation of the Citrus product. Conduct school operational readiness checks including hardware commissioning, Wi-Fi viability, device login validation and general site readiness. … school ICT, workflow and training gaps, and any platform defects to the Citrus Platform Specialist. Collaborate with the Project Manager to ensure Citrus delivery aligns with wider customer mobilisation activity. Operational Support Ensure schools understand their own and parent activities and are fully prepared for them Product Development Support ...

make food a vital part of the educational experience. Citrus Customer Mobilisation Work with the Project Manager and school facing colleagues to ensure smooth delivery and implementation of the Citrus product. Conduct school operational readiness checks including hardware commissioning, Wi-Fi viability, device login validation and general site readiness. … school ICT, workflow and training gaps, and any platform defects to the Citrus Platform Specialist. Collaborate with the Project Manager to ensure Citrus delivery aligns with wider customer mobilisation activity. Operational Support Ensure schools understand their own and parent activities and are fully prepared for them Product Development Support ...

Helpdesk Team Leader to lead a team of support engineers based both in the UK and China, whilst remaining actively involved in the technical delivery of services. The Role Leading a team of 5 support engineers, you will be responsible for the day-to-day management of the Helpdesk … function, ensuring high levels of customer satisfaction, technical excellence, and service delivery performance. Acting as the senior technical escalation point, you will provide guidance and support on complex issues whilst helping to drive continuous improvement across people, processes, and technology. Key Responsibilities: Act as the primary 3rd Line ...

Helpdesk Team Leader to lead a team of support engineers based both in the UK and China, whilst remaining actively involved in the technical delivery of services. The Role Leading a team of 5 support engineers, you will be responsible for the day-to-day management of the Helpdesk … function, ensuring high levels of customer satisfaction, technical excellence, and service delivery performance. Acting as the senior technical escalation point, you will provide guidance and support on complex issues whilst helping to drive continuous improvement across people, processes, and technology. Key Responsibilities: Act as the primary 3rd Line ...

cybersecurity, AI, and data analytics, enabling clients to tackle complex challenges in today’s rapidly evolving markets. With a comprehensive solution portfolio across four service lines—Consulting, Solutions, Talents, and Academy—Akkodis supports clients from concept through to full-scale deployment and optimisation. Our diverse offerings help organisations rethink … make a meaningful impact through innovative projects that shape the future of technology. Scope The Project Management function at Akkodis Consulting provides delivery leadership across IT, Digital, Engineering, and Aerospace & Defence. Our Project Managers oversee initiatives ranging from discrete work packages to complex, multi-stream programmes, ensuring delivery ...

cybersecurity, AI, and data analytics, enabling clients to tackle complex challenges in today’s rapidly evolving markets. With a comprehensive solution portfolio across four service lines—Consulting, Solutions, Talents, and Academy—Akkodis supports clients from concept through to full-scale deployment and optimisation. Our diverse offerings help organisations rethink … make a meaningful impact through innovative projects that shape the future of technology. Scope The Project Management function at Akkodis Consulting provides delivery leadership across IT, Digital, Engineering, and Aerospace & Defence. Our Project Managers oversee initiatives ranging from discrete work packages to complex, multi-stream programmes, ensuring delivery ...