19 of 19 Service Delivery Jobs in Hertfordshire

infrastructure, and communications systems across the Community Protection Directorate (CPD) and Fire Collaboration (FC). This team delivers mission critical application and system support to Hertfordshire Fire and Rescue Service, operating 24x7x365 to ensure the reliable mobilisation of fire engines and crews About the role We’re looking for a proactive and experienced IT Support Manager to join our … team and play a pivotal role in managing IT operations, service delivery, and supplier relationships. This is a dynamic position that blends technical oversight, project management, and team leadership to ensure the smooth running of critical digital services across the organisation. The role is a hybrid role that will include onsite attendance at our office in Stevenage on … a weekly basis You will be responsible for: The day-to-day support of all applications, infrastructure and communications equipment Management of Service Desk, 2nd and 3rd line engineers Working and liaising with users, 3rd party providers, stakeholders and other team members to resolve technical issues and problems which have been escalated to you Creating technical designs and specifications More ❯

a skilled Solution Architect to join our Expert Services team. In this role, you’ll design and deliver scalable, resilient integration solutions provided as part of a fully managed service model. This is a hands-on position that blends solution architecture, customer engagement, and project management. You’ll work directly with enterprise customers to understand their requirements, translate them … to implementation and ongoing optimisation, you’ll ensure outcomes are delivered on time and aligned with long-term customer value. If you thrive on solving complex technical challenges, managing delivery with precision, and staying connected across the full solution lifecycle, this role will suit you perfectly. Key Responsibilities Design integration solutions that align with customer goals, ensuring they are … scalable, secure, and resilient within a managed service model Own project delivery: define scope, create delivery plans, manage risks, and oversee milestones across internal teams and customer stakeholders Lead configuration and implementation, ensuring integrations are robust and maintainable Manage the full lifecycle of integrations from discovery and design through to go-live and continuous improvement Act as More ❯

an enthusiastic and skilled IT Helpdesk Engineer to support our end users across multiple sites. You will handle IT support requests efficiently and effectively, ensuring a high level of service and satisfaction. This is a full-time, on-site role, with participation in an out-of-hours on-call rota (one week on, three weeks off). The ideal … candidate will bring a positive, proactive attitude with a passion for continuous service improvement , technical problem-solving, and excellent customer service. Key Responsibilities IT Helpdesk Support Respond to user inquiries via email, phone, in person, and through the helpdesk system. Perform onsite and remote troubleshooting using diagnostic techniques and relevant questioning. Identify and implement the most effective solutions to … resolve technical issues. Guide users through problem-solving steps in a clear and supportive manner. Escalate unresolved issues to senior engineers or relevant teams when required. Ensure Service Level Agreements (SLAs) are consistently met. Maintain detailed documentation of troubleshooting efforts and resolutions. Provide clear updates and communication to end users throughout the resolution process. Act as the main point More ❯

be well mentored and will provide a variety of opportunities to learn. You must be flexible and be able to assist in several areas this will include support,customer service and project work. Reporting to the lead consultant/managing director your duties will include: Install, support and service business customers Handle telephone calls and emails from clients … regular checks and processes Provide 1st line support to clients - via telephone, email and remote working Provide onsite support to clients Identify areas for improvement within support to improve service delivery to clients Strive to improve communication both internally and with clients Additional duties as deemed appropriate to the role and business need Part of this role includes More ❯

Data Analyst will be to perform analyses of data from multiple sources to measure and provide insight into HUC operations and performance. Having reporting ownership of a specific HUC service line, they will ensure that contractual reports are completed on time. They will be part of a wider BI team working together to develop meaningful data that is understood … key systems to assist with reporting on Local and National Performance and Quality Requirements for our Integrated Urgent Care and Primary Care Services Undertake detailed data analyses of various service elements to understand and track performance trends Highlight and investigate data anomalies and assist the BI team in resolving discrepancies Communicate effectively with stakeholders to understand data content and … service requirements Use analytics to support operational service delivery, and provide evidence for business and strategic decision making Utilise BI tools such as Power BI to present complex technical work to a non-technical audience in a clear and concise matter Create and maintain accurate documentation, such as how-to guides and mapping schemas for end users More ❯

a senior technical escalation point as well as contributing to technical project delivery. You'll work closely with internal teams, school stakeholders, and third-party providers to ensure seamless service delivery and continuous improvement. Key Skills Required: Windows Server (2012-2019), Active Directory Familiarity with VMware and/or Hyper-V Strong hands-on experience with networking (LAN … support across Hertfordshire Act as a senior escalation point for complex technical issues Collaborate with Account Managers to scope and design technical solutions Maintain technical documentation and contribute to service improvement Build trusted relationships with school stakeholders and internal teams What You'll Get: Competitive salary up to £38,000 DOE Hybrid working: 1 day in Stevenage office More ❯

excellent benefits including 24 days’ annual leave plus an extra day for your birthday, and access to a private healthcare package and YuLife benefits. Job Purpose: Responsible for pre delivery inspection of devices going through the workshop Managing rollouts and inputting of network information and software onto devices To be trained on refurbishing/repairing/part stripping of … 2nd hand devices Key Responsibilities: Proactive and reactive set up of devices Managing rollout within the Pre Delivery Inspection process Assist with stock management in the warehouse Fully comply with company policies and Health & Safety Guidelines Respond to Warehouse and PDI Manager Knowledge, Skills & Experience Required: Technician skills Proven technical knowledge preferred Competent on Excel and have previous experience … of using service management systems an advantage Self-Motivated and able to work under pressure to meet deadlines and timescales Basic IT/networking experience beneficial Ability to communicate with all levels within the organisation, both face to face and over the phone Strong capability and experience of Service Delivery High level of interpersonal skills Competency Levels More ❯

mobility, software services, robotics, simulations, cybersecurity, AI, and data analytics, enabling clients to tackle complex challenges in today’s rapidly evolving markets. With a comprehensive solution portfolio across four service lines—Consulting, Solutions, Talents, and Academy—Akkodis supports clients from concept through to full-scale deployment and optimisation. Our diverse offerings help organisations rethink product development, accelerate productivity, reduce … learning and global collaboration, where you can make a meaningful impact through innovative projects that shape the future of technology. Scope The Project Management function at Akkodis Consulting provides delivery leadership across IT, Digital, Engineering, and Aerospace & Defence. Our Project Managers oversee initiatives ranging from discrete work packages to complex, multi-stream programmes, ensuring delivery on time, within … and senior stakeholders to manage schedules, resources, risks, and dependencies effectively. Apply structured project management practices with a focus on clear communication, proactive problem-solving, and continuous improvement. Balance delivery discipline with adaptability, fostering trusted client relationships and ensuring business objectives are met. With a tiered structure (Junior, Project Manager and Senior), the function provides both delivery execution More ❯

Establish and drive NPS/CSA/Churn tracking and act on insights Proactively identify at risk customers and create playbooks to retain them Collaborate with Sales, Ops, and Service Delivery to close experience gaps Champion onboarding quality, proactive communication, and issue resolution Introduce scalable CX processes across organic and acquired clients Present regular CX impact reports to … handled efficiently and within agreed frameworks Organise and coordinate the escalation process for complaints, ensuring timely resolutions and effective communication with stakeholders. Perform comprehensive quality assessments to ensure that service standards are consistently maintained. Implement quality control measures and develop improvement plans based on assessment results. Skills and Experience required as a Head of Customer Experience (HCX) A strong … background in both CX delivery & strategy, with an ability to bridge insight, vision, and delivery Strong experience as CX within Tech, MSP or Telco Deep understanding of the client/customer ecosystems thinking , design & interconnected IT MSP services and experiences Confidence in conducting research including customer interviews, surveys, usability testing and behavioural analysis Strategic and curious mindset - comfortable More ❯

and take proactive steps to improve system performance. Ensure compliance with data protection, privacy regulations, and security standards. Collaborate with product owners to influence roadmaps and future developments. Support service delivery by managing incidents and problems to minimise business impact. Main Skills Needed: Experience in AWS environments. Strong knowledge of telephony and call centre technologies, ideally Amazon Connect. More ❯

giving you hands-on experience with power upgrades, relocations, and efficiency improvements.Working closely with facilities providers, you’ll help maximise energy efficiency and reduce costs, while maintaining top-tier service standards. You’ll also manage changes, patching, and hardware configurations, building your expertise across the full data centre stack.With exposure to governance, asset management, and service improvement projects … ll need for this Data Engineer Position Experience working in high-risk environments and data centres Sound knowledge of infrastructure technologies and networking concepts Competent in MS Office and service delivery applications Strong organisational and communication skills About the company For over 3 decades, this company has been delivering IT infrastructure solutions across data centres and enterprises. This More ❯

and People teams to deliver accurate, insightful BI solutions. Drive SAC adoption across the organisation, acting as a subject matter expert. Support incident and problem resolution in partnership with Service Delivery teams. Document and implement technical design changes through to production. Optimise data flows and automation using SQL, ABAP, or Python. Main Skills Needed: Strong experience with SAP More ❯

marketing. Advanced demonstrable work experience as a Marketing Specialist with a proven track record of successful B2B campaign management, preferably in a global context. Advanced demonstrable experience with marketing service delivery software. Advanced demonstrable experience with a wide variety of computer software, hardware, and peripherals, including Microsoft365. Proficiency in analytics and marketing tools (Google Analytics, Google Ads preferred More ❯

SaaS, PaaS, IaaS. Duties: Provide day-to-day operational support for on-premises and cloud-hosted server environments and networks. Work closely with the Application Support to help resolve service issue. Ensure that all network infrastructure, servers, and associated systems are maintained, supported, and developed to provide secure and available data services to 6500 IT users across 300 locations … in the UK Lifecycle management and continuous service improvement of IT infrastructure. Support change control, testing, and deployment of infrastructure services. Work closely with both internal and external stakeholders to ensure high levels of service delivery. Always maintain IT security and assist in the upkeep of security accreditations. Strong operational skills and mindset. Mentor and mentor - sharing environment … where we succeed together Expect to identify and resolve issues - then monitor and design them out. Produce and ensure Service Operation guides are kept up to date. What you'll need to succeed Essential Skills: Strong knowledge of resilient LAN and WAN infrastructure/technologies: Physical layer - Switching/Routing/Firewall or Virtual Layer - MPLS/VRF/ More ❯

SaaS, PaaS, IaaS. Duties: Provide day-to-day operational support for on-premises and cloud-hosted server environments and networks. Work closely with the Application Support to help resolve service issue. Ensure that all network infrastructure, servers, and associated systems are maintained, supported, and developed to provide secure and available data services to 6500 IT users across 300 locations … in the UK Lifecycle management and continuous service improvement of IT infrastructure. Support change control, testing, and deployment of infrastructure services. Work closely with both internal and external stakeholders to ensure high levels of service delivery. Always maintain IT security and assist in the upkeep of security accreditations. Strong operational skills and mindset. Mentor and mentor - sharing environment … where we succeed together Expect to identify and resolve issues - then monitor and design them out. Produce and ensure Service Operation guides are kept up to date. What you'll need to succeed Essential Skills: Strong knowledge of resilient LAN and WAN infrastructure/technologies: Physical layer - Switching/Routing/Firewall or Virtual Layer - MPLS/VRF/ More ❯

solution issues. You will have the ability to identify and support continuous improvement, focussing on quality measures and technical specialist knowledge, to ensure a consistent, repeatable model approach to service delivery. In this role you will: Demonstrate key technical and operational skills for the role, for example supporting and resolving issues with Zellis Solutions, including Elementsuite, Everyday, ResourceLink, MyView … Provide multi-channel support for complex advice & guidance queries and/or solutions requiring subject matter expertise Progress, own and manage cases to resolution, adhering to operational outcomes and Service Level targets and keeping the Customer and colleagues regularly updated as to progress Perform data analysis to investigate, diagnose, and apply corrective action and/or use troubleshooting techniques … or Managed Services customers; HCM industry knowledge is advantageous Experience working within a team and cross-functionally to achieve targets, incl SLAs, KPIS and successful outcomes including excellent Customer service The ability to work independently, be self-motivated and resilient (especially under pressure and working to tight deadlines), manage your own time and priorities, giving urgency when needed; able More ❯

solution issues. You will have the ability to identify and support continuous improvement, focussing on quality measures and technical specialist knowledge, to ensure a consistent, repeatable model approach to service delivery. In this role you will: Contribute towards team goals and objectives, including SLAs, KPIs, Customer brand NPS and employee engagement eNPS Competent at investigating and diagnosing data issues … Provide multi-channel support for complex advice & guidance queries and/or solutions requiring subject matter expertise Progress, own and manage cases to resolution, adhering to operational outcomes and Service Level targets and keeping the Customer and colleagues regularly updated as to progress Perform data analysis to investigate, diagnose, and apply corrective action and/or use troubleshooting techniques … or Managed Services customers; HCM industry knowledge is advantageous Experience working within a team and cross-functionally to achieve targets, incl SLAs, KPIS and successful outcomes including excellent Customer service The ability to work independently, be self-motivated and resilient (especially under pressure and working to tight deadlines), manage your own time and priorities, giving urgency when needed; able More ❯

Expenses, HealthRoster, TRAC recruitment system, and the Trust's learning and development platform, My Learning Zone. A key function of the post involves checking, validating and approving Manager Self-Service changes on ESR to ensure data accuracy and compliance. The Workforce Systems Officer will ensure the smooth and accurate transfer of data between TRAC and ESR throughout the recruitment … ensuring issues are escalated appropriately. Working independently within established procedures, the postholder is expected to demonstrate strong attention to detail, excellent problem-solving skills, and a proactive approach to service delivery. They will maintain a positive, professional manner at all times, contributing to a high-quality, reliable, and user-focused Workforce Systems service that supports both operational and … UK driving licence and have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010) Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made More ❯

person support onsite to ensure effective resolution of issues and a high level of customer satisfaction. Utilize ServiceNow for tracking incidents, managing change requests, and ensuring timely resolution of service tickets. Implement and follow IT best practices for incident management, performance monitoring, and network troubleshooting. Manage SSL certificates and configure web servers as needed. Monitor and troubleshoot system performance … issues, including understanding the impact of GPUs, networking, and other hardware components. Handle vendor relationships effectively, coordinating with external partners to resolve issues and optimize service delivery. Maintain familiarity with MacOS systems to provide assistance when necessary. Required Skills Good enterprise IT experience with extensive hands-on expertise in RedHat Enterprise Linux (RHEL), specifically RHEL 8 & 9. Proven experience … experience with Slurm and clustering, is highly desirable. Strong troubleshooting skills for both hardware and software issues. Desirable Skills: Working knowledge of ServiceNow and its application in incident and service management. Familiarity with networking concepts, performance monitoring tools, and GPU technologies. Any experience with scientific applications will be a significant advantage. Exposure to MacOS environments is useful but not More ❯