1 to 25 of 47 Service Delivery Jobs in Hertfordshire

Select how often (in days) to receive an alert: Global Service Delivery Leadership Director Location: UK - Hatfield, UK - London, UK - Milton Keynes, UK - Reading | Job-ID: 220060 | Contract type: Standard | Business Unit: Customer Success & Service Delivery Life on the team We are excited to announce that … looking to hire a Global Service Delivery Leadership Director into our thriving Group Managed Services organisation within Computacenter. This is a highly visible leadership role, responsible for running a large, high-performing function that delivers exceptional service outcomes for our customers while balancing operational excellence, commercial performance ...

experienced Service Delivery Manager who thrives on managing high-value customer relationships, driving service excellence and identifying commercial opportunities? Think Specialist Recruitment are delighted to be working with a leading business to recruit a Service Delivery Manager to take ownership of some of their largest … strategically important customer accounts. This is a high-profile role where you'll be trusted to build strong relationships with senior stakeholders, ensure exceptional service delivery and act as the bridge between customer requirements and internal operational teams. Salary - £70,000 plus benefits Monday - Friday - Office based ...

awards across a range of industries. Who Are CSL Looking For? CSL are looking for an experienced customer relationship/account manager to lead service delivery across their largest customer accounts. The successful candidate will act as the primary point of contact for key stakeholders, ensuring outstanding customer … closely with cross‐functional teams, proficient with the Microsoft Office Suite and CRM tools, and confident preparing reports and executive‐ready updates. Knowledge of service management best practices—ideally supported by ITIL certification—will help you safeguard service quality and unlock growth for CSL and its customers. Duties ...

looking to build your career in service management within a highly trusted, operational environment where your work genuinely matters? Do you enjoy taking ownership, keeping services running smoothly and working closely with customers and technical teams to make a difference? As a Junior Service Operations Manager, you will … deliver small-scale services or take responsibility for a defined component of a larger service, under the direction of a senior delivery manager. You will support the successful delivery of services to agreed cost, risk, quality and performance targets, while ensuring services are set up for long ...

seeking an experienced Service Delivery Account Manager to join our client in a key account management role, overseeing the successful delivery of technical services across two major customer accounts. This is not a business development or new business position. Instead, you will focus on building strong, long … delivering an exceptional customer experience. Working closely with internal teams and customers, you will combine commercial awareness with operational excellence to ensure service performance aligns with contractual obligations. You will monitor KPIs, manage Service Level Agreements (SLAs), identify opportunities for service enhancement, and present solutions that ...

Computacenter is seeking a Global Service Delivery Leadership Director to lead a large international service delivery community across core countries and nearshore/offshore locations. The role delivers against customer commitments, service levels, cost baselines and commercial targets, while partnering with Sales, Service Management … customers to drive service excellence and commercial success. #J-18808-Ljbffr ...

Could you be the driving force behind secure service excellence? We’re looking for a passionate and pragmaticService Managerto lead the delivery and continual improvement of services for our Defence clients. This position is full-time onsite at Hemel Hempstead and requirescurrent active DV clearance. You’ll join … ITIL standards while supporting Sopra Steria’s strategic goals. You’ll also play a key part in transformation initiatives and client engagement. As a Service Manager, you will own and deliver medium-scale services or take responsibility for part of a large service under the direction ...

making sure we can help over 11,000 people deliver essential infrastructure seamlessly across water, energy, transport and telecom. Reporting to the Head of Service Governance & Improvement, the ITSM Tooling Product Manager will be responsible for the vision, strategy, governance and continual improvement of M Group Technology's ServiceNow … platform and wider Service Management tooling ecosystem. As the Product Owner for ServiceNow, you'll ensure the platform supports efficient, standardised and measurable service delivery across Technology and its service partners. Working closely with stakeholders across the business, you'll balance operational priorities with strategic objectives ...

operation. As a Team Leader, you'll be responsible for managing a diverse team of Customer Executives and Sales Order Management professionals, ensuring exceptional service is delivered to our customers while driving engagement, performance and continuous improvement across your team. This is an exciting opportunity for an experienced people … development planning Manage employee relations matters, performance conversations and career development activities Build strong relationships with internal stakeholders across multiple business functions Ensure excellent service delivery and customer experience through effective team management Identify opportunities to improve processes, efficiency and team effectiveness Support organisational growth by developing capability ...

looking for an experienced Cisco Telephony & Videoconferencing Team Lead to lead the delivery, support, and continuous improvement of our Cisco Collaboration environment. This role combines hands-on technical expertise with team leadership, taking ownership of Cisco telephony and video conferencing services in a global, customer-focused environment. Key Responsibilities … outages. Lead Cisco Telephony and Videoconferencing projects from design through implementation. Drive Major Incident, Problem Management, and Root Cause Analysis activities. Collaborate with customers, Service Delivery Managers, and technical teams to deliver high-quality services. Ensure knowledge transfer, technical standards, and operational excellence across the team. Maintain ...

customers and stakeholders. Ranging from pre-sales enquiries and opportunity engagements, all the way through sales, design development, account management, project delivery, service delivery and after care. With a clear focus to drive and lead the operational stages, whilst contributing to sales and pre-sales stages … improvements in our processes, and quality of works out in the field, along with driving the growth and increased profitability of all Projects and Service works. Essential Duties and Responsibilities Act as a trusted advisor and escalation point for your team, and customers, identify and remove roadblocks. Develop ...

queries. The responsibilities of the role include working across a variety of applications and projects including set-up, maintenance and decommissioning, and ensuring the delivery of a high-quality service to our end users. The role holder should be a motivated team player with strong problem-solving skills … occasion the Corporate Business Systems Analyst may be asked to work outside normal business hours, assisting the ETEL Technology teams to deliver a consistent service for our customers. The role will operate on a hybrid basis, to include time spent onsite at our central offices in Letchworth as well ...

motivated and flexible Unscheduled Care Coordinators to join our Out of Hours (OOH) operational team. This is a vital role in supporting the smooth delivery of urgent primary care services across multiple regions. Working flexibly, you will help manage clinician allocations, patient flow, and logistical coordination to ensure safe … timely patient care. Shifts are allocated in advance by the rota team based on service demand, offering a balance of flexibility and consistency for staff. This is an excellent opportunity for individuals who thrive in fast-paced environments and wish to make a real impact on patient experience ...

CMDB Application Developer & Reporting Specialist to support a major Defence customer by developing and maintaining a centralised CMDB solution that underpins critical IT Service Management and Digital Workplace services. You will be responsible for building and improving CMDB applications, automating data collection, integrating multiple technology sources, and delivering insightful … dashboards and KPI reporting. The role will play a vital part in improving service visibility, governance, operational performance, and decision-making across secure and complex environments. Key Responsibilities Design, develop and maintain CMDB applications and workflows. Create user-friendly interfaces for Configuration Item (CI) management. Integrate infrastructure, asset, application ...

senior engineers (CCNP/FCP/CCIE level) who monitor, maintain and resolve complex network issues for our customers. You’ll drive high‐quality service delivery and ensure the team is performing at its best, supporting ticket ownership where needed and setting the standard for operational excellence. … doing 🎯 Leading, motivating, and developing a team of senior Network Operation Centre (NOC) Engineers Ensuring the team are following best practice for incident, problem, service and change enablement in line with the specific needs of our customers Oversight of team tasks including investigation, troubleshooting, diagnosis, resolution, and recovery ...

Sopra Steria is seeking a Junior Service Operations Manager to own and deliver small-scale services under the direction of a senior delivery manager. The role is full time at our Hemel Hempstead offices with occasional travel to customer sites and requires active DV clearance. You will manage … service delivery to SLAs, support transitions, maintain clear service definitions and monitor outcomes for value and continual improvement. ITIL 4 Foundation or equivalent is preferred. #J-18808-Ljbffr ...

shaping the future of shared care information across health and care organisations. You will act as the technical subject matter expert for the service, leading system enhancements, integrations, testing, technical assurance, supplier engagement and the resolution of complex incidents. Working closely with NHS partner organisations, clinical and digital teams … secure, reliable, effective and aligned with local, regional and national interoperability priorities. You will bring significant experience of healthcare interoperability, systems integration or digital service delivery, together with knowledge of technologies and standards such as APIs, FHIR, HL7, GP Connect and health information exchange platforms. Strong analytical, problem ...

Preparing documentation and user guides Performing basic administrative support duties, as required, to meet specific operational objectives Ensuring that a high level of customer service and support is provided to all internal and external staff Supporting custom internal applications Working alongside Developers, Azure Architects, and Network Architects on infrastructure … networking design and delivery Skills and Experience The ideal candidate will have a high level of customer service experience and Microsoft certifications. A minimum of 2 years of experience supporting Windows Desktops and Servers is required, along with all the expected qualities of an experienced Infrastructure/Support ...

summary We are recruiting for a Digital Infrastructure Leadwho shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. The post-holder will be responsible for the management and support of all operating systems, databases and infrastructure hardware within the Trust. This … Respect, andImprove. We encourage you to embrace these values throughout the recruitment process and in your role with us. Main duties of the job Service Delivery & Support Ensure timely resolution of all incidents raised to the teams via the service desk or by other means. Manage escalations ...

relationships with customers and cross-functional stakeholders Identify opportunities for automation and continuous improvement What you'll need Experience working with asset, configuration or service data in an enterprise or managed services environment Strong data analysis, reconciliation and root-cause analysis skills Hands-on ServiceNow experience, ideally CMDB … Flexibility and willingness to travel globally If you're passionate about data quality and want to make a visible impact on customer outcomes and service delivery, we'd love to hear from you. About us Computacenter is a leading independent provider of IT infrastructure services, with about ...

Splendid Hospitality Group is seeking a Group IT Manager in Watford to lead day-to-day IT service performance, supplier governance and a small internal team. You will ensure service levels meet business needs and manage external partners across infrastructure, networks and security controls. The role focuses ...

data queriesBuild strong relationships with customers and cross-functional stakeholdersIdentify opportunities for automation and continuous improvementWhat you’ll needExperience working with asset, configuration or service data in an enterprise or managed services environmentStrong data analysis, reconciliation and root-cause analysis skillsHands-on ServiceNow experience, ideally CMDB or Asset ManagementExposure … Flexibility and willingness to travel globallyIf you’re passionate about data quality and want to make a visible impact on customer outcomes and service delivery, we’d love to hear from you.About usComputacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. ...

About the role As a Product Manager within the Store Colleague Experience team, you will lead the strategy, roadmap and delivery of Tesco's Cash Transformation and Cash Services products across the Group store estate. You will partner closely with Store Operations, Finance, Treasury, Security, Technology and supplier partners … Data and operational stakeholders to define and validate Minimum Viable Products (MVPs). Prioritise, coordinate and communicate the resolution of live product issues and service incidents independently. Provide leadership and direction to cross‐functional teams on short‐term priorities and longer‐term strategic objectives. Work directly with store colleagues ...

ensure business priorities are clearly understood and delivered in line with enterprise standards. You will work across a collaborative matrix of strategic partners, architecture, service management, product, programme and cyber security colleagues, bringing clarity, pace and pragmatism to complex conversations.What you’ll do Build trusted relationships with senior stakeholders … decisions around project, product and investment prioritiesRepresent business priorities across GIS forums, helping connect stakeholders, surface dependencies and resolve issues earlySupport clear communication on delivery status, risks, issues, change and governance requirementsWhat you’ll needStrong experience of business partnering stakeholder engagement or relationship management within a technology-led environmentThe ...

ensure business priorities are clearly understood and delivered in line with enterprise standards. You will work across a collaborative matrix of strategic partners, architecture, service management, product, programme and cyber security colleagues, bringing clarity, pace and pragmatism to complex conversations. What you’ll do Build trusted relationships with senior … project, product and investment priorities Represent business priorities across GIS forums, helping connect stakeholders, surface dependencies and resolve issues early Support clear communication on delivery status, risks, issues, change and governance requirements What you’ll need Strong experience of business partnering stakeholder engagement or relationship management within a technology ...