9 of 9 Service Delivery Jobs in Hertfordshire

will initially report directly to the Managing Director. The successful candidate will build and lead a multi-disciplinary technical services organisation covering IT Service Management (ITSM), solution architecture, systems integration, software, internal IT, and productised services The Benefits Package: Clear progression path towards a more roles as skills, experience … Depending on background Mon Fri 9:00am 17:30pm with flexible working and 1 day WFH if needed Responsibilities: Leadership & Service Organisation Lead, build and develop the Technology & Services function, including solution architecture, engineering, ITSM, project management, service delivery and field services. Define clear service lines ...

Service Relationship Manager Salary Range: 80,000.0 GBP - 90,000.0 GBP Location: Watford 4 days/week in office Required Skills & Experience Strong experience (5+ years) in a Service Relationship Manager, Service Delivery Manager or IT Service Manager role. • Solid working knowledge of ITIL … practical experience applying ITIL principles in a live service environment. • Experience managing complex, mission-critical B2B technology services, ideally in regulated or high-availability environments. • Comfortable working across technical teams, with a good understanding of software platforms, infrastructure and operational support models. • Proven ability to build trusted customer relationships ...

Could you be the driving force behind secure service excellence? Were looking for a passionate and pragmatic Service Manager to lead the delivery and continual improvement of services for our Defence clients. This position is full-time onsite at Hemel Hempstead and requires current active DV clearance … services meet ITIL standards while supporting Sopra Sterias strategic goals. Youll also play a key part in transformation initiatives and client engagement. As a Service Manager, you will own and deliver medium-scale services or take responsibility for part of a large service under the direction ...

purpose. Acting as the senior technical escalation point, you'll play a pivotal role in maintaining infrastructure, supporting key school activities, and driving service improvements. Key Responsibilities Oversee daily IT operations and ensure excellent service delivery Manage incidents, service requests, and major issue resolution Communicate effectively … support local IT projects from conception to completion Maintain clear and accurate operational documentation Contribute to ongoing improvement of IT systems, processes, and service delivery Skills & Experience Required Experience managing IT support staff or technicians Strong technical capability across enterprise IT environments Ability to resolve complex technical issues ...

Operations Manager role is about leadership. You’ll be responsible for building, motivating, and retaining high-performing SOC teams, while ensuring consistent, high-quality service delivery across several SOC systems and client environments.As SOC Operations Manager, you will have real influence shaping operational standards, driving maturity, and ensuring … people-first culture Run SOC operations in a multi-client/MSSP-style environment, balancing competing priorities and SLAs Own day-to-day SOC delivery across multiple SOC platforms and customer environments Oversee the full incident lifecycle detection, response, escalation, post-incident review Ensure effective use and optimisation ...

performing support team within an educational environment. About the Role As the IT Team Leader, you'll take ownership of day-to-day IT service delivery across multiple school sites. You'll be the senior point of technical escalation, ensuring stability, resilience, and excellent user support. Working closely … with senior leadership, you will drive service improvements, manage incidents, and support key school activities such as exams and events. Key Responsibilities Oversee operational IT performance, ensuring high service levels and user satisfaction Manage incidents, service requests, and responses to major technical issues Provide updates to senior ...

will design operationally robust, commercially viable, and client focused solutions, using digital tools, data insights, and industry best practices to create efficient and scalable service delivery models that win work and deliver long term value. Key Responsibilities Lead the end-to-end solution design process for FM tenders … competitive Take full ownership of the operational solution within each tender, from initial concept to final submission and handover Create clear visual models of delivery approaches and organisational structures Identify operational and commercial risks, propose effective mitigations, and ensure compliance with legislation and industry standards (e.g. SFG20, ACOPs, HTMs ...

requirements. Support design assurance and act as the go-to expert for documentation queries. Develop templates, standards, and best-practice guidance. Produce operational and service documentation for seamless transition into support. Coach engineers to improve documentation capability and consistency. What Youll Bring: Strong technical writing skills for both technical … Excellent organisation skills and ability to manage multiple priorities. DV Cleared. It would be great if you had: Experience in PRINCE2, PMI or project-delivery environments. Background in service delivery or customer-facing roles. Technical qualification (e.g., Computer Science). Familiarity with MoD/JSP standards, Secure ...

FORBES as the 17th best professional staffing firm, and have won multiple awards from industry accredited bodies for our commitment to excellence and service delivery. We have extensive functional expertise including: Regulatory Affairs, Pharmacovigilance, QA, QC, Submissions experts, Clinical development, Quality, Biostatistics, and Medical Affairs/Writing. ...