21 of 21 Service Delivery Jobs in Hertfordshire

Service Delivery Manager Remote £50,000 – £60,000 VIQU are partnering with a fast-growing technology organisation within the data protection and managed services space, seeking an experienced Service Delivery Manager to join their Service Operations team. The role manages around 60 customer accounts, overseeing … service delivery, relationships, escalations and performance. The ideal candidate will have a strong IT background, be confident managing multiple priorities and understand technical concepts around backup, recovery, licensing and data protection. Key Responsibilities of the Service Delivery Manager: • Conduct quarterly service reviews and ensure services ...

Service Delivery Manager Remote £50,000 - £60,000 VIQU are partnering with a fast-growing technology organisation within the data protection and managed services space, seeking an experienced Service Delivery Manager to join their Service Operations team. The role manages around 60 customer accounts, overseeing … service delivery, relationships, escalations and performance click apply for full job details ...

seeking an experienced Service Delivery Account Manager to join our client in a key account management role, overseeing the successful delivery of technical services across two major customer accounts. This is not a business development or new business position. Instead, you will focus on building strong, long … delivering an exceptional customer experience. Working closely with internal teams and customers, you will combine commercial awareness with operational excellence to ensure service performance aligns with contractual obligations. You will monitor KPIs, manage Service Level Agreements (SLAs), identify opportunities for service enhancement, and present solutions that ...

summary We are recruiting for a Digital Product Manager who share our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. The role supports the design, development, implementation, and ongoing improvement of clinical and operational digital systems, with a strong focus on electronic … align with organisational priorities. A key part of the role involves managing the full product lifecycle, from discovery and requirements gathering through to delivery, adoption, optimisation, and continuous improvement. The post holder will translate user and service needs into clear product backlogs, user stories, and delivery outcomes ...

with a UK driving licence required for travel between sites/client visits) Job Type : Full-time, Permanent Sector: IT Solutions & Cyber Security (Managed Service Provider) Reports To : Head of Service Delivery/Operations Manager About the Company Our client is a market-leading IT Solutions … provider, delivering managed IT and security services to a growing base of business customers. Following a sustained period of growth, they are expanding their service delivery team and are looking for an experienced Technical Team Lead to help shape and strengthen their Service Desk function. This ...

contact for both clients and consultants, ensuring projects remain on track, risks are managed, communication is clear and our clients receive an exceptional service throughout the project lifecycle. Working closely with the Head of Solutions, Sales and Talent Delivery teams, you'll help drive operational excellence while identifying … opportunities to continually improve how we deliver our consultancy services. Key Responsibilities Own the day-to-day management of client engagements and project delivery across multiple accounts. Build strong relationships with clients and deployed consultants, acting as the main point of contact throughout each project. Coordinate the onboarding process ...

contact for both clients and placed consultants, ensuring projects remain on track, risks are managed, communication is clear and our clients receive an exceptional service throughout the project lifecycle. Working closely with the Head of Solutions, Sales and Talent Delivery teams, you'll help drive operational excellence while … identifying opportunities to continually improve how we deliver our consultancy services. Key Responsibilities Own the day-to-day management of client engagements and project delivery across multiple accounts. Build strong relationships with clients and deployed consultants, acting as the main point of contact throughout each project. Coordinate the onboarding ...

user engagement. You'll lead the integration of regulatory standards such as PSIRF and LFPSE, ensuring NHS compliance, and oversee system security, IT service management, and vendor performance. Success in this role requires knowledge of product improvements, patient safety processes, regulatory compliance, and experience in healthcare settings. About … people globally, Elysium is committed to delivering high-quality care. They prioritize inclusive recruitment and ensure all staff are dedicated to safeguarding service users welfare. The company promotes employee well-being through a comprehensive benefits package, including career development opportunities, wellbeing support, and financial security measures. Elysium Healthcare ...

with Electronic Health Record (EHR) systems, reporting tools, and identity management (e.g., Active Directory). Work within an ITIL framework by aligning product value delivery with IT service management processes, ensuring service stability, compliance and quality are maintained. Embed security by design principles within all application lifecycle … management: Act as a point of contact on a day-to-day perspective, overseeing tickets raised, vendor performance against agreed targets and SLAs. Support service delivery review meetings. Understand and educate vendor proposed releases/developments and ensure third parties work with EHC change enablement policy. Stakeholder Engagement ...

Responsibilities Customer Account Security Partnering (~ 40%) Provide key pre-sales support to the account team community. Propose service offerings and the supporting collateral and demonstrate capability to transition service offerings into live service delivery for your allocated customers Perform workshops and present Information Security services … significant key account customers in accordance with key account management or Sales Team Ensure and support the liaison to customer stakeholders and internal delivery units in the case of escalations or security incident investigation for customer-facing Information Security issues in your allocated customers Assist in ensuring all security ...

summary We are recruiting for a Switchboard Operator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. The Trust switchboard responds to calls for the Lister, New QEII, Hertford County and Mount Vernon Cancer Centre from a centralised switchboard based … working 37.5 hours per week on a 5-day rota , covering Monday to Sunday between 8:00am and 10:00pm as part of a service that operates 365 days a year. There may be occasions where the post holder will need to cover night shifts to support annual leave ...

Position: Servicedesk Supervisor - 6 Month FTC Location: Hemel Hempstead Salary: £32,000 - £36,00 DOE Servicedesk Supervisor - Job Overview An experienced Service Desk Supervisor is required for a well-established M&E Contractor with over 40 years in the industry. This role is based at the company's head … office in Hemel Hempstead, with occasional travel to Romford or Holborn for training or meetings. The Service Desk Supervisor will oversee two direct reports and coordinate the planning and scheduling of work for approximately 20 engineers, working closely with the Service Manager. The Maternity Service Desk Supervisor ...

including hybrid) Job Ref: P2042 About the role We are looking for an experienced and forward-thinking ICT Technical & Infrastructure Manager to lead the delivery, development and security of the Council's ICT infrastructure and technical support services. Key responsibilities include: Leading the development, security, and resilience … infrastructure, systems, telephony, and technical services. Managing and developing the Service Desk and Technical Support teams to deliver high-quality, customer-focused services. Ensuring core Infrastructure systems are available, secure and aligned to business needs. Managing ICT contracts, suppliers, procurement, budgets, and resources to deliver value for money. Supporting ...

hands-on, field-based position, requiring confidence in client-facing interactions and the ability to manage your workload efficiently. Key Responsibilities Technical Delivery: Install, configure, and commission Microsoft-based IT systems and network infrastructure at customer sites. Set up and manage enterprise-grade server hardware (Dell, HPE, etc.), including … South East to deliver projects and resolve technical issues. Support client relocations, system upgrades, and change requests. Collaboration & Communication: Coordinate closely with Service Desk and Project teams to ensure smooth service delivery and handovers. Keep clients informed throughout projects, escalating technical risks or issues clearly when additional ...

digital leader to join West Hertfordshire Teaching Hospitals NHS Trust as Director of Digital Strategy. This Band 9 role will own, develop and drive delivery of the Trust's Digital Strategy 2025-2030, translating our ambitions into a robust, measurable delivery plan. The postholder will provide strategic direction … shape the Trust's digital future and improve care for patients and staff. Main duties of the job The postholder will lead the development, delivery and assurance of the Trust's digital strategy, ensuring priorities are clear, measurable and aligned with national NHS policy, the New Hospital Programme ...

with a UK driving licence required for travel between sites/client visits) Job Type : Full-time, Permanent Sector: IT Solutions & Cyber Security (Managed Service Provider) Reports To : Head of Service Delivery/Operations Manager About the Company Our client is a market-leading IT Solutions ...

etc.) Strong verbal and written communication skills, with the ability to engage stakeholders and explain regulatory requirements clearly Able to prioritise workload and meet service delivery expectations Even if you only match some of the skills, we'd love to hear from you to discuss further! What ...

sciences etc.) Strong verbal and written communication skills, with the ability to engage stakeholders and explainregulatory requirements clearly Able to prioritise workload and meet service delivery expectations Even if you only match some of the skills, we'd love to hear from you to discuss further! What ...

provide a first-class reception service to patients attending Outpatient services at the Trust, contributing to the overall efficient and effective running of all designated clinics. Greet patients attending the Outpatient department in a warm and friendly manner and act as the first physical point of contact. Role Support … appointment system, either physically or remotely Assisting patients with additional needs, including those with limited digital skills Ensure an effective and efficient reception service is provided to patients accessing the Outpatient department Monitoring check-in systems to ensure patients are recorded accurately Maintaining and updating patient records ...

role combining 1st, 2nd and some 3rd line support with responsibility for mentoring junior technicians, maintaining IT infrastructure and ensuring a first-class service for both staff and students. You'll work closely with the Technical Account Manager and wider Managed Services team, acting as the main onsite technical … records. Deliver approved technical changes and small onsite IT projects. Work closely with internal technical teams, third-party suppliers and stakeholders to ensure excellent service delivery. Skills & Experience Essential Previous experience in a 2nd Line or Senior IT Support position. Strong knowledge of: Windows Server Windows 10 & 11 Microsoft ...

infrastructure issues and work towards permanent solutions rather than short-term fixes. You'll also be involved in infrastructure maintenance, upgrades, patching, monitoring and service improvement across both cloud and on-premise environments. The role will give you the opportunity to work across a wide range of technologies, including … practices. You'll be joining a collaborative technology environment where automation and continuous improvement are actively encouraged. You'll work closely with Infrastructure Operations, Service Desk, Field Services and Project teams , helping to identify opportunities to improve processes and service delivery. You'll also have the opportunity ...