24 of 24 Service Delivery Jobs in Hertfordshire

Service Delivery Analyst Hemel Hempstead £28,719 per annum Full Time: 35 Hours per week, Monday to Friday 9am - 5pm Join Our Team as an IT Service Delivery Analyst! Are you passionate about technology and customer service? Do you thrive in a dynamic environment where … make a real impact? If so, we have the perfect opportunity for you! Overview/Job Summary As a key member of our Service Delivery Team, the IT Service Desk Analyst is the first point of contact for all IT-related queries and incidents. This role ...

Service Delivery Manager Annual Salary: £70,000 - £80,000 Location: Watford – hybrid We are seeking a Service Manager responsible for the end-to-end delivery, performance, and continuous improvement of IT services supporting our clients business functions. This role involves managing the full lifecycle of several … facing services in a multi-vendor, outsourced environment using SIAM and ITIL methods. The ideal candidate will have a strong focus on customer experience, service quality, and operational efficiency. Day-to-day of the role: Lead the service desk, field support, and asset management functions, including budget accountability ...

Your new companyAn exciting opportunity has arisen for an experienced Senior Service Delivery Manager to join a large, complex organisation undergoing significant technology and service transformation. This is a key leadership position responsible for delivering high-quality IT services that support business operations and drive an excellent … user experience. Your new roleAs the Senior Service Delivery Manager, you will manage a team of 8 (including Service Desk and Field Engineers - including two team leads) and take ownership of improving operational processes, including ensuring SLAs and KPIs are met. You will initially be responsible ...

seeking an experienced Service Delivery Manager to join our client in a key account management role, overseeing the successful delivery of technical services across two major customer accounts. This is not a business development or new business position. Instead, you will focus on building strong, long-term … delivering an exceptional customer experience. Working closely with internal teams and customers, you will combine commercial awareness with operational excellence to ensure service performance aligns with contractual obligations. You will monitor KPIs, manage Service Level Agreements (SLAs), identify opportunities for service enhancement, and present solutions that ...

delivers, day in and day out. The role exists to make one promise real: that Redsquid becomes the most loved and trusted managed security service provider (MSSP). That ambition is won or lost in operations — in the reliability, responsiveness and care clients experience every time they deal with … role turns Redsquid’s vision and strategy into a consistent, excellent operating reality across an integrating, multi‐business group — owning the operating model, the service standards and the operational performance that underpin sustainable, profitable growth. Key responsibilities Service excellence & customer experience Make service excellence the defining standard ...

days home) £65,000 - £70,000 + Benefits Are you an IT Operations professional who enjoys combining technical expertise with stakeholder, supplier and service management? We are recruiting for an IT Operations Manager to join a successful international healthcare business. This is a key role within a small, highly … visible technology team, responsible for ensuring the effective delivery and continuous improvement of IT services across the organisation. Working closely with the Technology Director, you will take ownership of day-to-day technology operations, supplier relationships and service performance, helping to ensure the business has the reliable, secure ...

Service Desk Manager/Service Desk Team Leader - £60,000 + Benefits Our client is a Global market-leader and they are seeking an experienced IT Service Desk Manager/Team Leader to lead a team of support engineers based both in the UK and China, whilst … remaining actively involved in the technical delivery of services. Salary: £60,000 - £65,000 Benefits: Excellent Benefits/Bonus Location: Kings Langey (WD4) Hertfordshire Leading a team of 5 support engineers, you will be responsible for the day-to-day management of the Helpdesk function, ensuring high levels ...

Service Desk Manager/Service Desk Team Leader - £60,000 + Benefits Our client is a Global market-leader and they are seeking an experienced IT Service Desk Manager/Team Leader to lead a team of support engineers based both in the UK and China, whilst … remaining actively involved in the technical delivery of services. Salary: £60,000 - £65,000 Benefits: Excellent Benefits/Bonus Location: Kings Langey (WD4) Hertfordshire Leading a team of 5 support engineers, you will be responsible for the day-to-day management of the Helpdesk function, ensuring high levels ...

Position: Servicedesk Supervisor - 6 Month FTC Location: Hemel Hempstead Salary: £32,000 - £36,00 DOE Servicedesk Supervisor - Job Overview An experienced Service Desk Supervisor is required for a well-established M&E Contractor with over 40 years in the industry. This role is based at the company's head … office in Hemel Hempstead, with occasional travel to Romford or Holborn for training or meetings. The Service Desk Supervisor will oversee two direct reports and coordinate the planning and scheduling of work for approximately 20 engineers, working closely with the Service Manager. The Maternity Service Desk Supervisor ...

Support Engineer, providing high‑quality remote support across print hardware, software solutions, networking, and IT environments. You'll play a key role in improving service productivity by resolving issues remotely, reducing the need for field visits, and proactively monitoring client devices to keep systems running smoothly. The Role … part of the Helpdesk Team, you will be the first point of contact for technical support queries, delivering exceptional service to clients and ensuring fast, effective resolution of issues. Key Responsibilities Deliver outstanding service and technical support to clients via the Helpdesk Remotely monitor client devices and take ...

Fusion Cloud applications, ensuring systems operate efficiently and meet business needs. Work will be delivered in line with ITIL processes, with strong emphasis on service quality and user experience. Close collaboration will take place with Product Owners, Business Analysts and third-party providers. Key Responsibilities Advanced application support will … translated into clear technical specifications System enhancements planned, tested and implemented with minimal disruption Oracle ERP configuration, data setup and migration overseen Incidents and service requests managed through ITSM tools Application issues diagnosed, resolved and root causes identified Third-party suppliers managed to meet SLAs and quality standards Technical ...

Technical Service Account Manager Watford £75,000 plus bonus and benefits We are looking for an experienced account manager who comes from a service based background. This is not a new business/business development type position. This role is working for my client who looking after … opportunities, and presenting clear proposals aligned to customer needs. The ideally candidate will be a degree educated individual who comes from a technical service background who is used to working with fixed contractual agreements. You will be managing the service level agreements and ensuring the company is providing ...

Fusion Cloud applications, ensuring systems operate efficiently and meet business needs. Work will be delivered in line with ITIL processes, with strong emphasis on service quality and user experience. Close collaboration will take place with Product Owners, Business Analysts and third-party providers. Key Responsibilities Advanced application support will … translated into clear technical specifications System enhancements planned, tested and implemented with minimal disruption Oracle ERP configuration, data setup and migration overseen Incidents and service requests managed through ITSM tools Application issues diagnosed, resolved and root causes identified Third-party suppliers managed to meet SLAs and quality standards Technical ...

Trust's SystmOne environment. As the Trust's senior SystmOne subject matter expert, the post holder ensures the system supports safe patient care, efficient service delivery, and compliance with organisational and NHS requirements. Working with clinical, operational, and digital teams, the post holder leads complex system developments, standardisation … initiatives, and service improvements, providing expert advice on configuration, data quality, information governance, reporting, and digital transformation. The role also includes line management responsibility for Clinical Systems Analysts, promoting best practice, innovation, and continuous improvement. Proposed Interview date: 28th July 2026 Main duties of the job Lead the governance ...

hands-on, field-based position, requiring confidence in client-facing interactions and the ability to manage your workload efficiently. Key Responsibilities Technical Delivery: Install, configure, and commission Microsoft-based IT systems and network infrastructure at customer sites. Set up and manage enterprise-grade server hardware (Dell, HPE, etc.), including … South East to deliver projects and resolve technical issues. Support client relocations, system upgrades, and change requests. Collaboration & Communication: Coordinate closely with Service Desk and Project teams to ensure smooth service delivery and handovers. Keep clients informed throughout projects, escalating technical risks or issues clearly when additional ...

About the Role We are looking for a high-performing New Business ITSM Sales Executive with a strong track record in IT Service Management (ITSM) solution sales. This is a true hunter role , focused on driving new business growth through proactive prospecting, consultative selling, and strategic relationship building across … Managed Service Providers (MSPs) and enterprise organisations. You will use your ITSM expertise to understand customer challenges, articulate value, and position our solutions as a trusted extension of their IT operations. This is a great opportunity to join a fast-growing international organisation and play a key role ...

seeking an experienced IT Helpdesk Manager/Helpdesk Team Leader to lead a team of support engineers whilst remaining actively involved in the technical delivery of services. This role offers an excellent opportunity for an experienced Senior 3rd Line Engineer, Technical Team Lead, or Service Desk Supervisor looking … next step into management. You'll have the opportunity to develop your leadership skills whilst maintaining hands-on involvement in complex technical escalations and service improvement initiatives. The Role Leading a team of 7 - 10 support engineers, you will be responsible for the day-to-day management ...

make food a vital part of the educational experience. Citrus Customer Mobilisation Work with the Project Manager and school facing colleagues to ensure smooth delivery and implementation of the Citrus product. Conduct school operational readiness checks including hardware commissioning, Wi-Fi viability, device login validation and general site readiness. … school ICT, workflow and training gaps, and any platform defects to the Citrus Platform Specialist. Collaborate with the Project Manager to ensure Citrus delivery aligns with wider customer mobilisation activity. Operational Support Ensure schools understand their own and parent activities and are fully prepared for them Product Development Support ...

Helpdesk Team Leader to lead a team of support engineers based both in the UK and China, whilst remaining actively involved in the technical delivery of services. The Role Leading a team of 5 support engineers, you will be responsible for the day-to-day management of the Helpdesk … function, ensuring high levels of customer satisfaction, technical excellence, and service delivery performance. Acting as the senior technical escalation point, you will provide guidance and support on complex issues whilst helping to drive continuous improvement across people, processes, and technology. Key Responsibilities: Act as the primary 3rd Line ...

Redsquid is seeking a Group Operations Director to lead its operations and ensure it becomes the most loved and trusted managed security service provider (MSSP). The role involves driving service excellence through operational standards and technology integration. The ideal candidate will demonstrate proven leadership in service delivery, operational integration, and the utilisation of automation and AI to enhance customer experience. This is a pivotal role for a disciplined leader aiming to shape the future of Redsquid. #J-18808-Ljbffr ...

role combining 1st, 2nd and some 3rd line support with responsibility for mentoring junior technicians, maintaining IT infrastructure and ensuring a first-class service for both staff and students. You'll work closely with the Technical Account Manager and wider Managed Services team, acting as the main onsite technical … records. Deliver approved technical changes and small onsite IT projects. Work closely with internal technical teams, third-party suppliers and stakeholders to ensure excellent service delivery. Skills & Experience Essential Previous experience in a 2nd Line or Senior IT Support position. Strong knowledge of: Windows Server Windows 10 & 11 Microsoft ...

Their focus is on empowering people, strengthening leadership capability, and driving meaningful organisational change aligned to their long-term vision. Role Purpose Support the delivery, development and improvement of DevOps services, systems and IT projects. Provide senior technical support across key applications so staff and students have reliable systems … Server, MySQL and PostgreSQL. Keep systems, code, configurations and technical processes properly documented. Mentor DevOps Application Engineers and help improve team knowledge, skills and service delivery. Essential Requirements Good understanding of Azure design, not just AWS, because Azure is set up and managed differently. Relevant qualification in IT, Computing ...

currently recruiting for an experienced IT Endpoint Field Service Engineer to support a growing laboratory network across Hertfordshire and West Essex. This is a hands-on, field-based role with a strong focus on hardware support, troubleshooting, and site-based IT service delivery. The Role … lunch break Occasional out-of-hours work may be required for urgent issues 24 days annual leave , increasing to 28 days after 5 years service Mileage expenses paid for travel outside base location This is a great opportunity for an experienced IT engineer looking for a varied, autonomous role ...

currently recruiting for an experienced IT Endpoint Field Service Engineer to support a growing laboratory network across Hertfordshire and West Essex. This is a hands-on, field-based role with a strong focus on hardware support, troubleshooting, and site-based IT service delivery. The Role … lunch break Occasional out-of-hours work may be required for urgent issues 24 days annual leave , increasing to 28 days after 5 years’ service Mileage expenses paid for travel outside base location This is a great opportunity for an experienced IT engineer looking for a varied, autonomous role ...