1 to 25 of 69 Service Delivery Jobs in the East of England

Service Delivery Lead needed for this professional not for profit organisation. Collaborating with teams across the business the role will involve operationally delivering a first-class IT service to the organisation. Responsibilities are broad and include overseeing day-to-day budget administration, planning the delivery of … services in line with the organisation’s goals and customer expectations, developing service strategies, defining service levels, monitoring performance of service delivery and identifying and implementing service improvements. The right person will have a good mix of: Service delivery or operations management experience more »

Service Delivery Analyst Location: Hemel Hempstead (Hybrid – 20% Office/80% Remote) At Haven, we're on a mission to redefine the way technology solutions empower our business and customers. Our team is expanding, and we're looking for an experienced Service Delivery Analyst to join … someone passionate about driving technology forward, keen on making a significant impact within our fast-paced and innovative technology department. Your Opportunity: As a Service Delivery Analyst, you will be responsible for overseeing the delivery of technology services within Haven. This role involves managing the end-to … in ensuring that technology solutions meet business objectives and client expectations, steering our technology services towards excellence. Key Responsibilities: Ensure the effective and efficient delivery of technology services. Monitor service performance and implement improvements as needed. Oversee supplier implementation projects from initiation to completion. Ensure 3rd party projects more »

IT Service Delivery Lead needed for this professional not for profit organisation. Collaborating with teams across the business the role will involve operationally delivering a first-class IT service to the organisation. Responsibilities are broad and include overseeing day-to-day budget administration, planning the delivery of services in line with the organisations goals and customer expectations, developing service strategies, defining service levels, monitoring performance of service delivery and identifying and implementing service improvements. The right person will have a good mix of: Service delivery or operations management more »

significant impact within a newly created team and have a great opportunity for development and progression? If so, my client is looking for a Service Delivery Lead to join their team within the Energy sector. In this pivotal role, you will take on the overall responsibility for the … maintenance plan at both the company and client level. You will manage a skilled team and be responsible for the on time delivery of all maintenance activities. The ideal candidate will have operational leadership skills and the ability to handle multi-disciplines and tasks from multiple clients. As an … within the Electrical field) and Operations Management expertise to this multi-faceted role, working closely with the Technical Manager and reporting directly into the Service Delivery Manager who forms part of the Senior Leadership team. This position comes with a range of attractive benefits, including: A competitive salary more »

Service Desk Team Leader - IT Service Management Permanent Hampton, Peterborough, Cambridge £30,000 - £34,000 - Company benefits Monday to Friday - Standard office hours This role would suit someone who has experience working in a call centre environment, dealing with management of people and process. Working to service … calls answers and tickets resolved. ITSM/IT would be a huge advantage! JOB SUMMARY Provide leadership, guidance and support to a team of service desk analysts and assist the Service Desk Manager in their responsibilities. Ensure company processes, procedures and contractual requirements are followed whilst maintaining high … levels of customer service. Endeavour to provide all customers with the best level of customer service and support. Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets. QUALIFICATIONS, SKILLS AND EXPERIENCE • Awareness of ITIL methodologies and best practice • Good working knowledge more »

work on crucial IT projects for an enterprise scale organisation? You will be the key point of contact responsible for the support and project delivery of IT to end users of numerous sites in the region. There will be travel to other sites as required - It is essential you … part of the benefits package. In the role you will engage with the wider business, taking ownership of IT incident management and escalations, IT service delivery and IT project delivery. Projects are varied including new site set ups, installations, moves and changes for hardware, software, networks, and telephony. … awareness - Hold a full UK driving license You will be part of a busy and growing IT department who are growing their IT field service delivery capability. This will give you the opportunity to build and grow both your stakeholder management and service delivery experience. If more »

work on crucial IT projects for an enterprise scale organisation? You will be the key point of contact responsible for the support and project delivery of IT to end users of numerous sites in the region. There will be travel to other sites as required - It is essential you … part of the benefits package. In the role you will engage with the wider business, taking ownership of IT incident management and escalations, IT service delivery and IT project delivery. Projects are varied including new site set ups, installations, moves and changes for hardware, software, networks, and telephony. … awareness - Hold a full UK driving license You will be part of a busy and growing IT department who are growing their IT field service delivery capability. This will give you the opportunity to build and grow both your stakeholder management and service delivery experience. If more »

accurate cost estimations and performing essential Quantity Surveying tasks. Collaboration is key here, as you'll work closely with various departments to ensure project delivery meets our high standards. Your Responsibilities: Team Collaboration: Work collaboratively within the team to support colleagues and foster business development. Provide guidance and support … to junior team members. Demonstrate flexibility in supporting service delivery across different areas. Effectively liaise and engage with other teams within the company. Customer Service: Act as a professional point of contact, ensuring efficient communication. Provide expert advice and support to clients and external stakeholders. Proactively engage … with local and government departments, funding agencies, and contracting organizations. Uphold a positive and professional image of the company at all times. Business Delivery: Prepare comprehensive feasibility studies, estimates, and cost plans. Generate tender documentation, including Bills of Quantities and Contract Sum Analysis. Utilize industry software and guidance for more »

accurate cost estimations and performing essential Quantity Surveying tasks. Collaboration is key here, as you'll work closely with various departments to ensure project delivery meets our high standards. Your Responsibilities: Team Collaboration: Work collaboratively within the team to support colleagues and foster business development. Provide guidance and support … to junior team members. Demonstrate flexibility in supporting service delivery across different areas. Effectively liaise and engage with other teams within the company. Customer Service: Act as a professional point of contact, ensuring efficient communication. Provide expert advice and support to clients and external stakeholders. Proactively engage … with local and government departments, funding agencies, and contracting organizations. Uphold a positive and professional image of the company at all times. Business Delivery: Prepare comprehensive feasibility studies, estimates, and cost plans. Generate tender documentation, including Bills of Quantities and Contract Sum Analysis. Utilize industry software and guidance for more »

accurate cost estimations and performing essential Quantity Surveying tasks. Collaboration is key here, as you'll work closely with various departments to ensure project delivery meets our high standards. Your Responsibilities: Team Collaboration: Work collaboratively within the team to support colleagues and foster business development. Provide guidance and support … to junior team members. Demonstrate flexibility in supporting service delivery across different areas. Effectively liaise and engage with other teams within the company. Customer Service: Act as a professional point of contact, ensuring efficient communication. Provide expert advice and support to clients and external stakeholders. Proactively engage … with local and government departments, funding agencies, and contracting organizations. Uphold a positive and professional image of the company at all times. Business Delivery: Prepare comprehensive feasibility studies, estimates, and cost plans. Generate tender documentation, including Bills of Quantities and Contract Sum Analysis. Utilize industry software and guidance for more »

accurate cost estimations and performing essential Quantity Surveying tasks. Collaboration is key here, as you'll work closely with various departments to ensure project delivery meets our high standards. Your Responsibilities: Team Collaboration: Work collaboratively within the team to support colleagues and foster business development. Provide guidance and support … to junior team members. Demonstrate flexibility in supporting service delivery across different areas. Effectively liaise and engage with other teams within the company. Customer Service: Act as a professional point of contact, ensuring efficient communication. Provide expert advice and support to clients and external stakeholders. Proactively engage … with local and government departments, funding agencies, and contracting organizations. Uphold a positive and professional image of the company at all times. Business Delivery: Prepare comprehensive feasibility studies, estimates, and cost plans. Generate tender documentation, including Bills of Quantities and Contract Sum Analysis. Utilize industry software and guidance for more »

what youll be getting up to on a day to day basis: Littlefish is seeking an Onsite Engineer to come and join our growing Service Delivery team. As the Onsite Engineer, you will be working on the Tech Bar, providing a walk-up service to a range … of users, you will also be required to provide floorwalking services, you will report into the Service Delivery Manager. Your main duties will include providing effective onsite technical support to Littlefishs customer on a dedicated basis, for desktop/laptop/printer/application issues and installations, as … I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence. I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work more »

assisting in legal processes * Monitor KPIs and performance using Ideagen software, generate monthly reports, and regularly update targets * Develop policies and procedures to improve service delivery and knowledge within teams * Maintain data quality across various systems (HMS, KPI software, contracts) to provide clean data to contractors and enhance … service delivery Requirements * In-depth knowledge of housing sector procedures, operational functions, and legislative requirements * Excellent communication skills and ability to represent the local authority professionally * Strong IT skills, including proficiency in Microsoft Office and other relevant software * Proven track record of delivering services with high customer satisfaction more »

role with a mix of project and BAU support work on the latest infrastructure technologies. Essential Competencies: Non technical: Demonstrable experience working in IT service delivery Exceptional Customer Service skills Incident and Service Request Management Problem Management Ability to manage a high volume of tasks Understanding … appreciate our colleagues for their contribution by monetary/non-monetary recognitions and rewards. Tenure Milestone Recognition: We value and recognise the years of service of our people. Employee-led Affinity Groups: Civica has different affinity groups in place, where people can share experiences and put forward their ideas … We’re committed to maintaining an inclusive and supportive culture. Australian Business Awards – Employer of choice Top rated employer – Glassdoor: Our average length of service is 9 years. Societal Impact: Our solutions impact positive societal change, supporting local Authorities, Schools, Police forces, the NHS and numerous Central Government offices. more »

exclusive arrangement. As a company my client has achieved ISO status and Microsoft Gold Partner accreditations by delivering excellent customer quality and high end service delivery. The business also operates UK wide working across a number of SMEs and large Corporations with a client list that is looking to … continue to grow around 20% year on year. As a result of continued expansion, my client has immediate requirements for a 1 st line service desk engineer to work on key customer account queries covering the Cambridgeshire and the surrounding area. Ideal Candidate The successful candidate will come from … a similar fast paced environment ideally managed services with at least 6 months commercial experience in a similar technical support or service desk role. As a 1 st line engineer, you will be a highly motivated with a good understanding of O365 and Active Directory, ideally with some understanding more »

Service Desk Technician - Onsite Cambridge up to £30K+ Benefits We are looking for an experienced service Desk Technician to join the UK's best I.T infrastructure and services provider. Bringing I.T solutions to life. What you will be doing * You will act as the central point of contact … for all IT-related incidents and service requests. You'll be working one on of our dedicated customer sites. * logging incidents service requests and resolving support requests ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery … 2nd line support on Microsoft 365, office applications, internal software * Performing device builds and facilitating desk moves What we are looking for: * Previous IT Service desk experience * Excellent communication skills at all levels * Knowledge of Microsoft 365 and Office apps * Experience with supporting CAD packages (solidworks autocad etc.) NOT more »

Hungarian and English speaking Service Desk Location - Hampton, Peterborough Pay - £15 per hour, after 3 months goes up to £17.46 Contract - 3 months with potential extensions Hours - 7.5 hours a day, between 06:00 and 18:00 - maximum of 2 weekends a month, get the days back in the … week. Required skills: - fluent in Hungarian and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a … certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to more »

a day, between 07:00 and 20:30 - 2 weekends a month, get the days back in the week. Required skills: - Plenty of Customer service experience - Previously worked in a Call Centre - Active Directory - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English …/Network troubleshooting, Distribution lists. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to … the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with more »

a day, between 07:00 and 20:30 - 2 weekends a month, get the days back in the week. Required skills: - Plenty of Customer service experience - Previously worked in a Call Centre - Active Directory - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English …/Network troubleshooting, Distribution lists. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to … the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with more »

delivering life changing therapies to patients. Our ambition is to provide best-in-class expertise and leadership in technological solutions, BI Analytics and Information Delivery that empowers our Enabling colleagues in the field and accelerates and improves strategic decision-making for a diverse range of partners. The team engages … most exciting business areas within AstraZeneca and is faced with solving for a variety of complex business and IT challenges. The Enabling Units IT Service portfolio is a unique mixture of in-house developed, Commercial Off the Shelf Software (COTS) and Software as a Service (SaaS) solutions. Alongside … the Head of IT, Delivery Managers, Business Relationship Managers, Architects and other IT and business platform partners, the Solution Lead will be working to understand, devise technical solutions, estimate, deliver and run operationally sustainable service components. The Solution Lead will use a combination of capability service management more »

a day, between 07:00 and 20:30 - 2 weekends a month, get the days back in the week. Required skills: - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English … certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to … the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with more »

a day, between 07:00 and 20:30 - 2 weekends a month, get the days back in the week. Required skills: - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English … certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to … the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with more »

a day, between 07:00 and 20:30 – 2 weekends a month, get the days back in the week. Required skills: - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English … certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to … the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with more »

get the days back in the week. Required skills: - fluent in Hungarian and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English … certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to … the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with more »

get the days back in the week. Required skills: -fluent in Spanish and English speaking, with strong all-round communication skills. - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English … certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to … the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with more »