17 Service Delivery Jobs in South Wales

Our established client is looking to recruit a Service Delivery Manager for an initial 6-month period and upon successful completion a permanent role would be available. The role is to ensure the service delivery and service support processes deliver a 24/… availability of a customer booking service in an effective and cost-efficient manner. Duties: Assist Line Manager in achieving maximum customer satisfaction in accordance with organisation plans and targets. To increase market penetration and market share of company offerings & collections services To lead, develop and manage the Service Delivery team all who work remotely throughout UK - optimising individual performance towards agreed goals and objectives with the aim of providing an elevated level of service to clients. Responsibility for the development, performance, and delivery of the internal and external customer support for the organisation Take more »

only a few providers offering an end-to-end in-house collection and laboratory service. We have a new and exciting opportunity for a Service Delivery Manager to join our growing organisation at SYNLAB Laboratory Services. Leading a team of Duty Managers, you will ensure the service delivery of the 24/7, 365 day client booking service. The Role: Requires you to take responsibility for the overall direction Service Delivery, ensuring that best behaviours are fully embedded, conducting regular appraisals and providing clear objectives, while delivering initiatives to improve service quality … lead a team of Duty Managers spread over a large geographical area focused on providing a 24/7 365 day customer-centric booking service while controlling costs to achieve budget. Close liaison with wider teams within the SYNLAB Laboratory Services such as Client Support and Collections is critical more »

IT Service Desk Manager required by our market leading, award winning, professional services organisation based in Cardiff. The successful candidate will lead and manage a team of 10 Service Desk Engineers across 3 sites in the UK supporting close to 1,000 users. This role will be split … between management (75%) and hands-on support (25%). The IT Service Desk Manager will play a crucial role in maintaining high levels of customer satisfaction, managing service delivery, and driving continuous improvement initiatives within the service desk function. Main Responsibilities: Management Lead, mentor, and manage … a team of 10 service desk engineers, providing guidance, support, and coaching to ensure high performance and professional development. Oversee the day-to-day operations of the service desk, including ticket management, prioritisation, and resolution of IT support requests and incidents. Develop and implement service desk policies more »

Regional IT Service Manager Location: Cardiff, Darlington, Edinburgh (may require occasional travel to other DBT Offices) Salary: £38,052 to £43,900 (including allowance) Job type: Permanent Closing Date for Applications: Sunday 12 th May at 12pm (noon) We create digital services, data tools and technology for businesses to … aspiration to offer an incredible experience to all our users. Find out more on our blog, Digital Trade. Job Description As a Regional IT Service Manager, you will be based in one of our key Places for Growth locations and be responsible for overseeing and managing IT services across … costs for travel to an office which is not your main location will be covered. You will be part of a wider Regional IT Service Management team, ensuring the delivery of high-quality technical support, maintenance, and local IT service management. Additionally, you will collaborate with key more »

IT Service Desk Manager/ITIL/Support - Cardiff IT Service Desk Manager with proficient experience in leading a team of service desk analysts. Experience managing SLAs and monitoring KPIs is also essential for this leading company based in central Cardiff. You will join an already established … service desk team that offers hybrid working, so 3 days in the office, and 2 days working from home. Essential Skills Required: Service desk team leading experience Experience with working in a service desk/IT helpdesk environment ITIL - Knowledge of service desk procedures General helpdesk … firm would be a bonus . Desirables: ITIL Certified Work with multiple helpdesk software The Role: This is a great opportunity for an experienced service desk team leader to have the chance to be part of an outstanding team filled with some of the most influential individuals in the more »

Total Contracted Hours: 40 Collection and Delivery Manager All about you You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers. … a loved one. We have a team of over 3,000 hard-working and enthusiastic people who think we are more than just a delivery company. We know each consignment tells a story and we know that for someone somewhere, it'll make their day when we deliver exactly … work with passionate and supportive people who are focused on meeting the DX Delivered Exactly promise. Role summary: The role of the Collection and Delivery Manager is to lead and manage the collections and deliveries in an efficient manner that ensures we deliver Great service to our Customers more »

the people of Cardiff and Vale, in alignment with our one team therapies, clinical rehabilitation model. You will lead our MSK Physiotherapy Occupational Health service, continuing its development in line with the Occupational Health and Physiotherapy service strategies. You will contribute to our growing movement which is turning … consultant practice at a pace that suits them. Main duties of the job The successful post holder will lead our MSK Physiotherapy Occupational Health service, including both self-referral and manager referral models of care. This Health Board wide role will be based at University Hospital of Wales providing … clinical leadership and delivery in both Occupational health and our Locality MSK Physiotherapy service. They will work with the team to deliver timely and accurate diagnosis, secondary prevention and supportive treatments, whilst transferring care to other specialities and MDT services appropriately. Our integrated model gives a unique opportunity for more »

Sapiens UK (Cardiff office) is urgently seeking a Project Director - a seasoned software implementation Project Manager, to join our team of Life & Pensions software delivery experts. You will hold primary responsibility for ensuring quality project delivery, whilst prioritizing customer satisfaction and loyalty. If you love the satisfaction of … overseeing software project delivery to external clients and you thrive on working with international software delivery experts, this is the role for you! Location: Cardiff, UK (Hybrid Flexible) Please note that this role is open to Candidates that can easily commute to our Cardiff office. We are not … understands and can manage the delicate balance of ensuring the profitable growth of Sapiens’ business in a defined account/territory, ensuring quality project delivery, achieving its financial targets, whilst ensuring that customer satisfaction and loyalty are optimized. This role has been identified as the central most significant role more »

secondment prior to going to interview. Main duties of the job The role will report to the Clinical Director for Primary, Community and Therapies Service Delivery Group. Responsibilities include working closely with Health Board Officers and LCC partners to: Remodel care pathways Deliver services within the community at … the role of LCCs in the health board region Chair LCC meetings bringing together key stakeholders across the LCC area Support the development and delivery of effective clinical governance systems for the LCC in line with Swansea Bay University Health Board frameworks and policies. Lead the LCC to undertake … an annual planning cycle integrated with the Health Board Strategic delivery plans, which is deliverable over three years Identify innovative programmes of work and oversee their successful implementation Ensure stewardship of substantial LCC resources, in line with Health Board Standing Financial Instructions Direction and line management of LCC Multi more »

experience Experience in working with technology in core business functions such as Finance, HR, Operations, Sales, Marketing etc. Experience of technology operations, project management, service delivery Experience of understanding and articulating the impact of emerging technology trends What you'll get in return Annual well-being allowance Cycle … to work scheme Casual dress code Death in Service Employee Assistance Programme Employee Referral Programme Enhanced Maternity, Paternity, and Adoption pay Enhanced Sickness Scheme Flexible working approach: Hybrid or fully remote Free on-site parking Paid charity volunteer days Paid leave for training 50% off gym memberships + discounted more »

in delivering an excellent service. We are seeking to recruit a Project Manager to join our established Rail team supporting our clients in the delivery of active rail projects in Cardiff. The role will be a combination of working out of our Cardiff office, home working, and occasional visits … provisions, monthly reporting and chairing project meetings. Deliver all work outputs in an accurate and timely manner to a high standard of quality. Undertake service delivery in accordance with the policies and procedures of the Practice, particularly Health & Safety and Quality Assurance. Undertake service in compliance with more »

being. SACYR Sports Club : Engage in sports, memberships, and sponsorships. RESPONSIBILITIES: The Quantity Surveyor will support project leaders in generating a high standard of service delivery, achieving successful outcomes, capturing and sharing knowledge across projects and enhancing our culture of innovation. The role holder will manage contract administration more »

To ensure approach to and work delivered supports L&G’s commitment to Treating Customers Fairly (TCF) to ensure the right outcome and excellent service delivery. Qualifications Proven Experience in Implementing and maintaining SmartRecruiters and Zellis (ResourceLink) some Oracle HCM knowledge preferred. Strong Understanding of HR Processes & Best Practices more »

Location: Cardiff/Hybrid working Salary: £26,500 Are you a talented individual that understands what excellent Customer Service looks like? Would you like to work for a company that values their employees, provides personal development and significant career progression? Our client has recently won a number of prestigious … training and flexible working. You will be reporting to the Customer Success Manager, the Customer Success Executive primary role is to provide world-class service to their customers by supporting them to achieve maximum results in utilising our client's technology platform. You will need to have: Excellent communication … attract the right candidates Ensure timesheets are submitted and approved without queries each week Attend weekly and monthly customer meetings, providing operational overviews of service delivery performance Provide training support to customers, to ensure they are using the technology effectively and efficiently Answer customer queries via phone, email more »

react for Barracuda for untoward trends in email activity and phishing campaigns. Develop and maintain effective relationships with third party suppliers to ensure ongoing service delivery, performance and return on investment. Develop security related dashboards, policies, metrics and training programmes to report on the ongoing efficacy of security … new and existing suppliers, manage ongoing compliance and ensure cyber and information security incidents are investigated and resolved appropriately. Drive a culture of continuous service improvement for cyber security. Research, implement and enhance new security technology and methods, eg MFA, VPN and other ways to secure workflows. Work with … by a benefits package which includes: Remote working, annual salary review, 25 days holiday (which will increase to 30 days based upon length of service), private medical insurance, pension and many more. more »

function servicing a multi-channel, multi-site contact centre operation. This is an ideal opportunity to help enhance and further develop Real Time and Service Delivery solutions within a fast paced organisation; this position provides a rare chance to really own and shape the methodologies and processes to … enable service level protection, customer experience and employee engagement initiatives. Interested applicants must clearly demonstrate experience of high performance within Real Time/Intraday management within a contact centre setting and possess the ability to proactively manage a team of RTA's and effectively engage, influence and negotiate across more »

expert. Experience in working with technology in core business functions such as Finance, HR, Operations, Sales, Marketing etc. Experience of technology operations, project management, service delivery. Experience of understanding and articulating the impact of emerging technology trends. Experience in the delivery of technology transformation programmes incorporating people, process more »