14 of 14 Service Delivery Jobs in Wales

Service Delivery Manager Location: Nr Cardiff (Hybrid) Salary: £46,500 + Bonus + Benefits The Opportunity This is a fantastic opportunity for you, an experienced, confident IT Service Delivery Manager to take ownership of key Public and Private Sector accounts. If you thrive in a customer … facing role, enjoy driving service excellence, and can translate data into meaningful improvements, this is a strong next step. What You'll Do Lead service onboarding and go live activities Manage day to day service delivery across multiple accounts Produce and present monthly service performance ...

Service Desk Manager MSP Location: Nr Cardiff (Hybrid) Salary: £46,000 This is an excellent opportunity for an experienced Service Desk Manager to join a well-established Managed Service Provider nr Cardiff. Youll lead a high-performing technical support team, shape service delivery, and drive … oversight, this role will suit you perfectly. Key Responsibilities Lead, mentor, and develop a team of 1st 2nd line engineers Oversee day-to-day Service Desk operations, ensuring SLAs and KPIs are consistently achieved Act as the senior escalation point for technical and customer issues Manage resource planning, shift ...

Service Delivery Manager Location: Nr Cardiff (Hybrid) Salary: £46,500 + Bonus + Benefits The Opportunity This is a fantastic opportunity for you, an experienced, confident IT Service Delivery Manager to take ownership of key Public and Private Sector accounts. If you thrive in a customer … facing role, enjoy driving service excellence, and can translate data into meaningful improvements, this is a ... WKCL1_UKTJ ...

Service Delivery Manager Location: Nr Cardiff (Hybrid) Salary: £46,500 + Bonus + Benefits The Opportunity This is a fantastic opportunity for you, an experienced, confident IT Service Delivery Manager to take ownership of key Public and Private Sector accounts click apply for full job details ...

maintaining the stability and reliability of critical services within the DVSA. You will be responsible for managing and coordinating the response to incidents, ensuring service disruptions are resolved as quickly and effectively as possible, while minimising impact on users and business operations. Working within a fast-paced operational environment … calm under pressure. You will contribute to continuous improvement by identifying trends, supporting root cause analysis, and helping to implement preventative measures to enhance service resilience. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions ...

Hays are supporting a national organisation in Swansea to recruit a new IT service management role. This is a permanent position paying up to £50,000pa and hybrid working typically 3 days per week in Swansea. In the role, you will own and drive end-to-end problem management … service stability by identifying trends, leading root cause analysis, and implementing permanent fixes with internal teams and suppliers. You will ensure effective post-incident reviews, maintain a knowledge base, and manage the full IT asset life cycle with a focus on optimisation, cost control, and compliance. You'll lead ...

Service Desk Manager MSP Location: Nr Cardiff (Hybrid) Salary: £46,000 This is an excellent opportunity for an experienced Service Desk Manager to join a well-established Managed Service Provider nr Cardiff. Youll lead a high-performing technical support team, shape service delivery, and drive ...

Digital Infrastructure Lead plays a key role in delivering secure, reliable, and high-performing IT infrastructure across the organisation, supporting both the Welsh Blood Service and Velindre Cancer Centre. You will use specialist technical expertise to design, support, and improve infrastructure services across on-premise, cloud, and hybrid environments … ensuring systems meet organisational and non-functional requirements while enabling ongoing transformation and service optimisation. You will take a flexible, innovative approach, supported by strong leadership, communication, and interpersonal skills to support service delivery, collaborate with stakeholders, and drive improvements aligned to organisational priorities. You will ...

month FTC VIQU are partnering with a leading organisation undergoing continued digital transformation across critical services, seeking a Network Infrastructure Lead to support the delivery, maintenance, and improvement of secure and resilient infrastructure environments. Working as part of a wider Digital Services team, this role will focus on network … operations, infrastructure projects, and service improvements across a complex hybrid environment. This is a hands-on position combining BAU support and project delivery, with the opportunity to contribute to significant transformation initiatives supporting new and evolving sites. Key Responsibilities of the Network Infrastructure Lead: Provide expert operational ...

revolutionise patient care and outcomes through cutting-edge technology and smarter ways of working. Our vision? To create a customer-focused, innovation-driven ICT service that delivers real value where it matters most. With our Integrated Digital Solutions Strategy, we're enhancing interoperability, improving system resilience, and enabling seamless … organised, with the ability to prioritise in a complex environment, strong analytical and problem-solving skills, and a collaborative approach with a passion for service improvement and innovation. About us If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi ...

Dataverse, Canvas Apps, and Model-Driven Apps. You'll work closely with stakeholders to deliver scalable, user-focused applications that streamline processes, improve service delivery, and support digital transformation objectives. Key responsibilities: •Develop Power Platform and Dynamics 365 solutions •Build Canvas Apps, Model-Driven Apps, and Dataverse capabilities … Hands-on experience with Dynamics 365 and Dataverse •Experience with Canvas Apps and Model-Driven Apps •Knowledge of workflow and case management solutions •Agile delivery experience •Strong communication and stakeholder management skills •Problem-solving and analytical abilities #LI-NP1 Together, as owners, let's turn meaningful insights into action. ...

governed Power BI architecture, including standardised semantic models and dataflows; - Ensure robust Identity and Access Management (IAM) across Power BI workspaces, enabling true self-service analytics without compromising data privacy. Data Stewardship & Leadership - Proactively identify data and logic inconsistencies between systems, providing clear evidence and insight to support stakeholders … naming conventions, metadata standards, and data residency/sovereignty protocols. Stakeholder Engagement & Continuous Improvement - Constructively challenge stakeholders and teams where necessary on scope and delivery to ensure deliverables remain on track; - Support continuous improvement efforts through ongoing analysis and feedback, and implementation of best practices; - Coach and mentor colleagues ...

scalable designs HR/Payroll Process Design Support the development and optimisation of HR/Payroll operating models, including process ownership, controls structures, and service delivery models. Lead or contribute to end-to-end process design across core HR/Payroll processes such as Hire to Retire. Ensure ...

across complex enterprise environments. Working alongside experienced colleagues in a collaborative and supportive culture, you'll have the opportunity to take ownership of technical delivery, contribute innovative ideas, and help drive operational excellence for high-profile clients. Whether supporting major infrastructure transitions, improving service capabilities, or mentoring others … sectors. You will work on complex infrastructure changes and implementations, supporting large-scale enterprise environments while maintaining high standards of operational stability, documentation, and service quality. You'll collaborate closely with customers, suppliers, and internal delivery teams to ensure infrastructure services are delivered efficiently, securely, and in line ...