21 of 21 Service Delivery Jobs in Wales

Hays are now looking for an IT Operations Manager (Service Delivery) for one of our local clients: Location: Once a week in Cardiff, 4 days WFH/potentially remote Contract: £475 per day Duration: 6-month contract Role Overview The Interim IT Operations Manager will take … ownership of day-to-day IT operations, with a strong focus on service delivery (80%) alongside hands-on BAU infrastructure support (20%). The role exists to stabilise IT operations, introduce clear workload visibility, improve prioritisation, and create capacity for ongoing transformation programmes.You'll provide leadership across service ...

Technical Service Delivery Manager - Defence Programme Salary: £55,000 + Bonus + Benefits Location: Caerphilly (with travel to MoD sites as required) Security Clearance: SC (must hold or be eligible); DV highly desirable This is a fantastic opportunity for you, an experienced Technical Service Delivery Manager … take ownership of a complex, multi-domain MOD communications service operating at a very high level of Defence Security. This is a critical role, responsible for ensuring operational excellence, technical integrity, and resilient service performance across various sites in the UK. You will play a leading role ...

superb client in Cardiff, a recognised leader in the IT Service Management sector, is seeking a dynamic Service Delivery Manager to join their growing team. You will support the Director of Customer Success; ensuring the smooth delivery of IT services to key, blue chip customers, maintaining … exceptional service and driving continual improvement. You'll be the customer champion within the business - building strong, trusted relationships and ensuring services align with both customer needs and ITIL best practice. The role will involve regular (twice weekly) work from the Cardiff HQ; some home working, and some time ...

Service Desk Advisor (IT/MSP) Cardiff, Wales £25,000 - £27,000 + Company Pension + Paid Overtime + System Training + Career Progression + Potential Hybrid Opportunities Are you a Service Desk Advisor or similar, coming from a background within IT Managed Services, having previous working experience … Service Dek and/or First Line Support role or a related position, looking to join a well-established, rapidly growing company, recognised as leaders within the industry, rich with over 20 years of history? Do you want to become a key member in a team of highly skilled ...

team of highly skilled sector specialists, joining a highly respected, powerhouse company, renowned within the hospitality/retail sector for their premium quality service and best-in-class workmanship in every project they undertake On offer is the unmissable opportunity for the successful Project Manager or similar to join … Previous working experience in a Project Manager role or a related position Strong organisational, communicational and analytical skills Keywords : IT, IT Managed Services, MSP, Service, Delivery, Managed, Service Delivery, Managed Services, Service Desk, Advisor, 1st Line, Cardiff, Wales Reference : BBBH23672 If you are interested ...

superb client in Cardiff, a recognised leader in the IT Service Management sector, is seeking a dynamic Service Delivery Manager to join their growing team. You will support the Director of Customer Success; ensuring the smooth delivery of IT services to key, blue chip customers, maintaining … exceptional service and driving continual improvement click apply for full job details ...

cloud, cyber security, or managed support Product knowledge: Hardware & software, managed services, cloud solutions (Azure, AWS, M365), cyber security, network infrastructure Understanding of IT service delivery: SLAs, service contracts, ITIL, recurring revenue models Experience with technical sales cycles involving IT managers, CTOs, and business stakeholders Additional Skills ...

depending on experience Are you looking to step into a role where you will support a market leading organisation known for delivering first class service and smooth project execution for major household brands? Due to an internal promotion , the following role has become available to manage a team … Support Executives on a day to day basis. Working closely with the Customer Relations Manager, you will play a key role in ensuring exceptional service delivery, supporting a high value client base, and driving continuous improvement across the team. The Role Lead and support the Internal Support Team ...

Demonstrates the ability to lead and support others, setting clear objectives and monitoring progress. Demonstrates the ability to manage available resources to ensure effective service delivery. Demonstrates a good level of numeracy and literacy skills. Possess proficient I.T. skills. Compliance Requirements 3 Years References Willing to engage ...

clients and improvement programs for existing clients. Adhere rigorously to team standards, applying project assurance criteria, and audit requirements to ensure outstanding service delivery. Act as the lead Transition Consultant on all new implementations, driving projects to successful completion. Collaborate closely with project managers to ensure seamless project progression ...

experienced engineer looking for long-term stability, strong earning potential through overtime, and clear opportunities for development within a market-leading organisation. Key responsibilities Service, maintain and repair generators (201400 kVA) and compressors at customer sites Diagnose faults, replace components and carry out effective mechanical repairs Work on fleet … planned maintenance and aim to achieve first-time fixes wherever possible Communicate professionally with customers and internal teams to ensure a high standard of service delivery Complete all work in line with company Health & Safety policies and procedures Skills and experience Full UK driving licence Strong technical knowledge ...

sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our 'Purple Army' and become part of a team driven … will act as a key point of contact on our helpdesk for comms-related queries, resolving issues efficiently, escalating where appropriate, and ensuring outstanding service delivery for both our internal teams and partner environments. Responsibilities: Provide 2nd and 3rd line remote support for VoIP, broadband, hosted PBX systems ...

requests and identifying alternatives. Role Outline: Maintain stock database ensuring sufficient information is available for correct identification of stock available. Work with the customer service delivery team to ensure parts are stocked to the correct specifications. Monitor individual stock needs to ensure sufficient equipment stock is available ...

track record of leading teams across multiple countries. You will also have experience of delivering a significant IT transition, as well as IT operations, service delivery, and a strong comprehension of security fundamentals and governance. As well as technical skills, it is important to us that … Steel Nordics are the leading producers of low-carbon, circular steel in their respective countries. Made up of Recycling, Manufacturing and Service functions, both entities are committed to sustainability, environmental responsibility and the circular economy, made possible by the use of Electric Arc Furnaces and recycled scrap metal. Combined ...

initial contact through to negotiation and close Prepare and deliver accurate quotations and proposals Work closely with internal teams to ensure smooth onboarding and service delivery Maintain accurate records of activity and pipeline management using CRM systems Achieve and exceed agreed sales targets and KPIs About You Proven ...

Installation Technician! Job Overview: We are seeking Technician 1 resources to provide desktop hardware installation services. This role involves basic technical tasks to support service delivery, including unboxing and installing equipment, connecting peripherals, and performing initial power-on tests. Location : Cardiff CF10 4BZ Rate : An hourly rate ...

business teams to understand operational challenges and translate them into effective digital solutions. You will coordinate with IT and digital teams to ensure smooth service delivery, support the rollout and adoption of new digital initiatives, and help ensure that digital systems effectively support manufacturing and operational processes across ...

sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our 'Purple Army' and become part of a team driven … role ideal for a highly skilled and experienced IT professional with strong 3rd Line support capabilities and a proactive approach to problem-solving and service delivery. This role will also include attending our partners' sites, when on-site assistance is needed. Responsibilities: Provide expert-level technical support across ...

evolution of nationally important public services. Salary up to £82,430 (dependant on interview assessment), over 28% employer pension contribution plus other Civil Service benefits. Flexible, hybrid working from Swansea. Job description We are looking for an experienced Lead Enterprise Architect to join the DVLA's Architecture function. … role, you will help shape the direction and maturity of business and enterprise architecture across the agency, ensuring it genuinely supports strategy, transformation and service delivery. You will act as a trusted senior advisor, influencing key decisions and guiding architectural practice across programmes and directorates. Working closely with business ...

change management strategy that will support the implementation of the ERP solution. Support the business change lead and all business readiness planning activities. Support delivery of the communication and engagement plan. Complete and maintain the Change Impact Assessments. Corporate Requirements Senior Project Manager To participate actively in supporting … Demonstrates the ability to lead and support others, setting clear objectives and monitoring progress. Demonstrates the ability to manage available resources to ensure effective service delivery. Demonstrates a good level of numeracy and literacy skills. Possess proficient I.T. skills. ...

activity to ensure SLAs and KPIs are consistently achieved. Act as the senior escalation point for complex technical issues. Maintain structured ownership of key service areas and responsibilities. Cross -Functional Collaboration Work closely with Service Desk leadership, project teams, and security teams. Participate in handovers, operational reviews … service discussions. Continuous Improvement Identify opportunities to streamline workflows and improve efficiency. Promote consistency, accountability, and high-quality service delivery. Support documentation, process development, and knowledge sharing. What we're looking for: Strong leadership qualities with the ability to coach, motivate, and guide others. Excellent communication skills ...