21 of 21 Service Delivery Jobs in Wales

Service Delivery Manager Location: Nr Cardiff (Hybrid) Salary: £46,500 + Bonus + Benefits The Opportunity This is a fantastic opportunity for you, an experienced, confident IT Service Delivery Manager to take ownership of key Public and Private Sector accounts. If you thrive in a customer … facing role, enjoy driving service excellence, and can translate data into meaningful improvements, this is a strong next step. What You'll Do Lead service onboarding and go live activities Manage day to day service delivery across multiple accounts Produce and present monthly service performance ...

Description Apply below after reading through all the details and supporting information regarding this job opportunity. IT Service Delivery ManagerLocation: Nr Cardiff (Hybrid)Salary: £46,500 + Bonus + Benefits The Opportunity This is a fantastic opportunity for you, an experienced, confident IT Service Delivery Manager … take ownership of key Public and Private Sector accounts. If you thrive in a customer facing role, enjoy driving service excellence, and can translate data into meaningful improvements, this is a strong next step. What You'll Do Lead service onboarding and go live activities Manage ...

Newport/Hybrid Job Type: Full-time Salary: £62256 We are seeking a highly skilled Incident and Problem Manager to join our clients IT Service Delivery Team. This pivotal role focuses on overseeing the governance and effective execution of incident and problem management processes, ensuring alignment with … corrective actions. Incident Management Oversight: Ensure incidents are managed promptly and in accordance with best practices, facilitating effective resolution processes and minimising service outages. Vendor Performance Management: Collaborate in regular service reviews with partners to assess SLA compliance, evaluate RCA outcomes, and identify opportunities for continuous improvement. Incident ...

Utilities industry working in a highly regulated environment, and is seeking a proactive and experienced Incident and Problem Manager to join its IT Service Delivery function. This role is responsible for governing and executing incident and problem management processes, ensuring they are consistently applied, monitored, and aligned with … organisational objectives. You will drive service stability and continuous improvement by ensuring incidents are effectively managed, root causes are identified promptly, and corrective actions are implemented to prevent recurrence. The role also includes leading a team of internal staff and external service providers, fostering a high-performance ...

Service Delivery Manager This role sits at the intersection of the Technical and Operations teams, helping to ensure both departments are aligned and working towards shared goals of compliance, automation, efficiency and continual service improvement. You will play a key role in translating technical capability into well … defined, repeatable, and scalable service offerings that deliver clear value to clients across the board. Key Responsibilities Assisting the Head of Technical with the development of our services and service delivery Liaising with the Operations Department to improve our security and meet ISO 27001 compliance requirements ...

Service Delivery Manager Location: Nr Cardiff (Hybrid) Salary: £46,500 + Bonus + Benefits The Opportunity This is a fantastic opportunity for you, an experienced, confident IT Service Delivery Manager to take ownership of key Public and Private Sector accounts click apply for full job details ...

Description Do you have the following skills, experience and drive to succeed in this role Find out below. Head of IT Service Architecture & Delivery Location: Cardiff Salary: £65,000 + Bonus + Full Benefits Security Clearance: SC required (must hold or be eligible) - DV desirable We are recruiting … experienced and influential technical leader to head up Service Architecture & Delivery for a secure Defence communications and infrastructure programme. This is a senior leadership role with full accountability for the technical design, governance and operational assurance of a complex, secure IT service. You will act as the senior ...

take full responsibility for the outsourced services division, ensuring operational excellence, strong client relationships and commercial performance. You will lead across multiple areas including service delivery, customer implementation, contact centre operations and continuous improvement. Key Responsibilities Commercial & Sales Develop and maintain a compelling outsourced services proposition (including SLAs … identify opportunities for growth and cross-sell Oversee billing, invoicing and commercial performance, ensuring profitability Maintain accurate customer records to support renewals and service reviews Implementation & Service Delivery Engage with clients during onboarding to ensure a smooth implementation Work closely with internal teams to deliver successful project ...

sole British citizen and hold an active SC or DV Clearance. 24/7 Cover, 12 Hour Shifts The NOC team provides Service, Support and Management capabilities to the MOD and Commercial sectors working under the Space Digital division. The team deliver projects into live service and provide … aspects of management of the live infrastructure throughout the Service Lifecycle. The responsibility of the NOC Shift Service Engineer includes utilising people, process and tools from across the technical service disciplines and the service delivery area to support live service and the implementation ...

Senior Network Service Lead Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply. 2-year FTC £60,000-£67,000 + Excellent Benefits Bristol - Hybrid working (2/3 Days Onsite) A major technology transformation programme … underway, and we're looking for an Senior Network Service Lead to play a pivotal role in delivering a modern, secure, and resilient enterprise network across multiple sites. Senior Network Service Lead - The Opportunity You will lead the successful delivery, transition, and ongoing assurance of a major ...

oversee the governance of best practice frameworks, ensuring timely root cause analysis and preventative actions, while leading a collaborative team and influencing service delivery across a multi-vendor landscape. This is an opportunity to create tangible improvements in IT service stability, shaping strategies alongside internal and external … stakeholders, and delivering long-term value to the business. What You'll Bring: Solid experience in a management role within IT service delivery, with a strong focus on incident and problem management Hands-on knowledge of ITIL practices, especially around RCA and service improvement Familiarity with service ...

clear, actionable insights to inform DG-level decision-making, risk appetite setting, and departmental prioritisation. Articulate business impacts: how risks could affect operations, resilience, service delivery, customer experience, staff safety or data protection. Support senior leaders (e.g., Director General for Finance) by outlining options, consequences and recommended mitigations. … gather evidence, test assumptions and validate analysis. Ensure alignment across functions and build consensus around risk understanding, mitigations and priorities. Team Leadership and Delivery Management Lead, mentor and quality-assure the work of a small team of colleagues. Task and oversee scenario-level analysis (e.g., physical estate failure scenarios ...

fulfilling your obligations and promises. Be and advocate for your accounts within ROCK. Act as the escalation point for assigned accounts, alongside the Service Delivery Management team. You will be expected to support on all commercial matters including complaint management, aged debt escalations and dispute resolution. Manage … deficits and creating plans to address any shortfall. Create and deliver monthly or quarterly business reviews, by drawing on resource from Technology Management and Service Delivery Management for all key and mid-tier accounts. Raise projects from successful sales ensuring all relevant information and context is provided ...

Digital Services Team, the Digital Infrastructure Lead has the responsibility for the development, maintenance, and support of the IT infrastructure for the Welsh Blood Service and Velindre Cancer Centre. As the Digital Infrastructure Lead you will be required to take a flexible and innovative approach combined with excellent interpersonal … communication and Organisational skills to ensure that service requirements for Network, client and infrastructure are supported and delivered across Velindre University NHS Trust. You will be expected to: Provide Operational/Technical Support of multiple services and systems Provide support, guidance and technical advice to colleagues and other ...

Shift Service Engineer (SC Cleared) 12 Months - 12-hour day/night shifts on a rotating 4-5 day pattern 4-5 Days per week on site in Newport, Wales £55 per hour (Inside IR35) ***Please note - Due to the nature of this role and the client environment … Clearance and be a Sole British citizen*** This role sits within a 24/7 operational support function, focused on high-quality technical service delivery, infrastructure support, and continuous improvement. You'll work closely with internal teams and external stakeholders to maintain service performance and availability. Role ...

sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our 'Purple Army' and become part of a team driven … team of IT Specialist Team Leaders and IT Specialist Engineers. You will be responsible for ensuring the team are delivering the high-quality service and support to our partners of their IT environments. This role demands strong technical expertise, client-facing professionalism, the ability to lead and motivate ...

complex issues, using automation and orchestration to improve performance and efficiency Monitor, test and manage end user infrastructure to ensure performance, quality standards and service targets are met Support ICT project planning by ensuring end user computing requirements are included in specifications Respond to Service Desk incidents … requests, prioritising effectively and meeting SLAs Contribute to service improvement, documentation, knowledge sharing, mentoring and health and safety compliance Experience required for the Senior Solutions Engineer position Experience developing and delivering solutions using automation and orchestration tools to improve and streamline ICT services Practical understanding of user experience ...

Office Working Hours: 35 hours per week Application Deadline: 13 April 2026 We re excited to lead a pan-Wales Financial Health and Wellbeing Service funded through our Macmillan partnership to directly help people with a cancer diagnosis. With your database, Excel and reporting expertise you ll provide accurate … data and reports to support this service for people affected by cancer. Assessment Centre week commencing 20th April for a 1st June start date. The Tenovus Macmillan Data Reporting Assistant 3 Year Fixed Term Contract A fantastic new stand-alone Third Sector role where your data and reporting work ...

with local market sales revenue goals Manage the growth and development of company key accounts in line with business growth goals Support and achieve delivery of sales growth targets for all FTH products and services Research, develop and deliver customer account proposals and agreements Work with local, regional … environment Effective organisational and communication skills New business prospecting knowledge, skills and experience Good planning and preparation skills Committed to providing an industry leading service delivery approach to business development Flexible in approach to the role to meet business requirements Self-Confident Effective negotiating and time management skills ...

Newport/Hybrid Job Type: Full-time Salary: £62256 We are seeking a highly skilled Incident and Problem Manager to join our clients IT Service Delivery Team. This pivotal role focuses on overseeing the governance and effective execution of incident and problem management processes, ensuring alignment with ...

leading companies as a Desktop Installation Technician. To deliver desktop hardware installation services where basic technical skills are required as part of a service delivery solution. The role will involve unboxing and installing equipment at desks, connecting peripherals and attaching cabling (including power and network). Technicians will ...