24 of 24 Service Delivery Jobs in Wales

currently recruiting for a Service Delivery Manager to join a leading Managed Service Provider supporting a major public sector customer. This is an excellent opportunity for an experienced Service Delivery Manager who enjoys building strong customer relationships, driving continual service improvement and ensuring high … levels of service delivery within a fast-paced managed services environment. This is a predominantly remote role with one day per week required on-site in Swansea. The Role As the Service Delivery Manager, you will act as the primary point of contact for your assigned ...

Technical & Services Director Salary: £55,000 - £65,000 Role Overview This is a role for someone who takes ownership, builds structure, and makes service delivery something the business and its customers can genuinely rely on. Westbase.io operates across three core service delivery pillars: Staging and Configuration … Field Services, and NOC Services (delivered via Westbase 24/7). As the business scales, structured service governance, commercial delivery discipline, and repeatable project management are becoming critical to how we grow and retain customers. The Service Delivery Manager is a central role within ...

passionate about delivering outstanding IT services and building strong client relationships? Do you have experience managing service delivery in a fast-paced environment? Can you drive service excellence, ensuring that client expectations are not only met but exceeded? What you'll be doing: Responsibilities Service Management … Best Practices: Ensure best practice, ITIL v4-aligned service delivery through ownership of ITIL processes. Oversee every element of service delivery for clients from onboarding to end-of-life management. Champion a "client-first" approach across the service management function. Client Relationship & Retention ...

Salary £61,923 Location Swansea, Wales, SA7 9FQ Job summary The Customer Services Performance Delivery lead is a key senior leadership role within Customer Services Group (CSG), responsible for leading and developing CSG's central performance, insight, services and Project control functions. The postholder will work across the whole … Service Delivery to translate insight into action, improving customer outcomes, operational performance, organisational resilience and delivery of strategic priorities. Passionate about people and public service excellence, the individual will be accountable for establishing a high-performing operational function that brings together workforce planning and resource modelling ...

Title: Service Operations Manager Location: Bridgend, South Wales Salary: Competitive Job Type: Permanent, Full time Working Hours: Monday to Friday, 9:00am to 5:30pm (flexible hours between 8:00am and 6:00pm) This is a leadership role for someone who can build brilliant teams, bring structure … fast-moving service environment, and still understand the technology well enough to challenge decisions, support escalations, and drive meaningful improvement. If you are a people-first leader with a strong technical grounding and the ambition to help shape a growing MSP, this role gives you the platform to make ...

Service Delivery Manager Location: Swansea (1x day per week in office) Salary: £45k Job description We're looking for a Service Delivery Manager to act as the key point of contact for assigned customers, ensuring we deliver against contractual commitments while identifying opportunities for service and revenue enhancement. This is a customer-facing and internally collaborative role, where you'll be responsible for managing customer relationships throughout the service lifecycle-delivering clear communication, maintaining accountability, and driving satisfaction across all touchpoints. Key Responsibilities Own the customer contract and service obligations, identifying risks ...

Service Delivery Manager Location: Swansea (1x day per week in office) Salary: £45k Job description We're looking for a Service Delivery Manager to act as the key point of contact for assigned customers, ensuring we deliver against contractual commitments while identifying opportunities for service ...

outcomes through digital technology and innovation, enhancing the way we work across the organisation." We are on an ambitious journey to reshape our ICT Service into a customer-first, digitally enabled function that delivers exceptional value to patients, staff and services. As part of this transformation, we are seeking … experienced and motivated Service Desk Manager to lead our Service Desk Team and drive service excellence across the Health Board. About the Role As ICT Service Desk Manager, you will: Lead the ICT Service Desk Team, supporting over 19,500 users and managing more than ...

line application support, taking ownership of more complex and escalated technical issues through investigation, root-cause analysis and resolution. You'll work closely with Service Delivery and Engineering teams, helping ensure customer issues are resolved effectively while also improving processes, documentation and automation across the support function. What … issues Using SQL to investigate databases, troubleshoot problems and correct data issues Writing and maintaining scripts to automate repetitive support tasks Working closely with Service Delivery and Engineering teams Managing and tracking incidents through an issue management platform Identifying critical issues and escalating where appropriate Mentoring and supporting ...

sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and hearty, Flexible hours between 08:00 to 18:00, with On Call weekend support on rotation. 5 days per week … will act as a key point of contact on our helpdesk for comms-related queries, resolving issues efficiently, escalating where appropriate, and ensuring outstanding service delivery for both our internal teams and partner environments. Key Responsibilities: Incident Management: Act as the first point of contact for telecoms-related ...

responsibilities Data Analysis and Interpretation Independently interpret and analyse complex, multi-source datasets, identifying trends, anomalies, and implications for public health policy and service delivery. Exercise professional judgement to select and apply appropriate analytical methods, balancing statistical rigour with practical constraints and stakeholder needs. Adapt national or standardised models … local datasets and service contexts, enhancing analytical relevance and impact. Understand and manage missing or incomplete data, applying appropriate techniques to ensure analytical integrity. Plan for iterative analysis, incorporating feedback and emerging priorities to refine outputs and maximise value. Apply the six dimensions of data quality to assess ...

Financial Services sector. This is a high-impact position combining bid leadership, solution design, and stakeholder engagement. You will work closely with sales, technical, service delivery, and client teams to develop compelling, commercially viable solutions that address complex customer challenges. If you have a passion for shaping winning … propositions, translating client requirements into innovative managed service solutions, and thriving in a fast-paced environment, we'd love to hear from you. Key Responsibilities Lead the end-to-end bid process for new business opportunities within Financial Services. Analyse client requirements, RFPs, RFIs, and tenders to develop winning ...

Vacancy: Senior Asset Delivery Manager Closing date: Monday 24 August Shortlisting: Wednesday 26 August Proposed Interview date: Wednesday 2 September Salary: £61,522.68 About the vacancy: We're looking for an experienced and driven Senior Asset Delivery Manager to lead the delivery of major investment programmes across … outcomes, and ensuring compliance with all relevant regulatory and building safety requirements. This is an exciting opportunity for a strategic leader with strong programme delivery, contract management, and stakeholder engagement experience to make a lasting impact on residents and neighbourhoods. A full UK Driving licence is essential for this ...

clinician assistant within the podiatry clinics. Main duties of the job The postholder will provide specialist technical support to the Podiatry and Orthotics Service, leading the manufacturing labs and provision ofhigh-quality orthotic devices across Carmarthenshire. The role includes day-to-day management of orthotic laboratory operations across multiple … sites, ensuring compliance with health and safety legislation, Medical Devices Regulations, and quality standards. The postholder will support clinical service delivery, supervise and train staff, and contribute to service improvement, stock control, and efficient use of resources. The ability to speak Welsh is desirable for this post ...

right candidate with opportunities to develop new skills and to focus on specialist areas. The role holder will work as part of a professional service delivery team dedicated to the provision of an efficient, effective and quality driven Information Technology service to staff and students within … evaluate and undertake impact analysis on major design options and assess and manage associated risks. You will ensure that the system design balances functional, service quality and systems management requirements. The specification of user/system interfaces, including validation and error correction procedures, processing rules, access, security and audit ...

diagnosing and resolving 2nd/3rd line support incidents Carrying out root cause analysis and implementing long-term solutions Working closely with Engineering and Service Delivery teams Writing and maintaining automation scripts Supporting and mentoring junior team members Maintaining technical documentation and knowledge base articles What ...

Cover Letter for this role. Candidates with the relevant experience or job titles of: ICT Infrastructure Manager, Head of Infrastructure, IT Operations Manager, Infrastructure Delivery Manager, Server and Network Manager, Technical Services Manager, Cloud Operations Manager, Enterprise Infrastructure Lead, ICT Platforms Manager, Senior IT Manager, Infrastructure Programme Manager, Systems … Storage Manager, ICT Service Delivery Manager, IT Infrastructure Architect, Datacentre Operations Manager may also be considered for this role. ...

role Lead and shape NRW's software engineering and digital delivery capability, overseeing high-performing agile teams responsible for developing, supporting and continuously improving business-critical digital products and services. As Team Leader for Software Development, you'll provide strategic and technical leadership, creating an inclusive, innovative and delivery … continuous improvement, ensuring digital solutions deliver real value across the organisation. Working closely with internal stakeholders and external partners, you'll oversee the successful delivery of complex digital services, balancing quality, performance, risk and value for money. This is an exciting opportunity to influence technical direction, champion innovation ...

regional sales and support locations across the UK. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the role: We are looking for a highly motivated and technically capable Team Leader to lead Flotek … responsible for the day-to-day leadership, development and performance of our 2nd Line Engineers, 3rd Line Engineers and Maintenance Engineers, ensuring technical incidents, service requests and proactive maintenance activities are delivered to the highest standards. The successful candidate will combine strong technical capability with excellent leadership skills, helping ...

meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Electrical Bias Engineer CBRE Global Workplace Solutions is a leading … chilled beams Experience and understanding of HVAC systems Understanding of a CDM process Excellent facilitation, communication skills at all levels Evidence of Excellent Customer Service Delivery Able to organise self to manage assigned tasks, determine material requirements. Experience of H & S procedures & requirements. COSHH, Working at Heights, Risk ...

services they need to deliver the Authority's statutory responsibilities while creating modern, secure and efficient ways of working. This is a broad strategic delivery role. Working closely with the Director of Data & Assurance, you will lead the implementation of the Authority's Digital, Data & Technology Strategy, overseeing enterprise … systems, digital services, national registers, information management, analytics and technology services. You will also manage the Authority's technology suppliers and service providers, ensuring services are resilient, innovative, cost-effective and aligned to organisational priorities. Beyond the organisation itself, you will work collaboratively with government, local authorities, technology providers ...

multifaceted evaluation is being undertaken as part of the programme, covering outcome, economic, process, implementationand equity components. Drawing on routine service data, national datasets and linked data sources, the Data Analyst will work as a core member of the evaluation team to help develop and implement the analytical approach … generate insights on clinical outcomes, service performance, equity of access, workforce impacts and cost-effectiveness across Wales. This role sits within a supportive multidisciplinary team with a strong focus on evidence,dataand evaluation.It offers an exciting opportunity to use data and analytics to support service transformation and improve ...

time, permanent, office-based role working Monday to Friday, 8:00am to 5:00pm although flexibility will be considered if required. Key Responsibilities: Customer Service & Communication: Act as a key point of contact for customer queries, providing timely and professional updates via phone and email. Liaise directly with customers … regarding job bookings, changes, follow-up work, and general service updates. Follow up with customers post-service to gather feedback and ensure satisfaction. Handle incoming service-related queries and complaints in a calm, helpful, and solution-focused manner. Maintain strong relationships with regular clients and ensure ...

support to plan, direct and monitor the activities of the team to achieve all performance targets. Identify opportunities to improve planning performance and customer service delivery. Communicate effectively and efficiently with operational staff (supervisors and operatives). Data Input into our Works System What youll bring We value … Level 1-3 Experience with technology and software Experience of working in the water industry, that would be preferable but not essential Excellent Customer Service Advanced IT skills Strong Communication Skills Good attention to detail Structured & able to prioritise their own workload Team player who is willing to help ...