12 of 12 Service Delivery Jobs in Wales

business community. Please do not contact the recruiter directly. About the job Job summary Can you support and improve SAP-related systems while managing service performance, incidents and stakeholder communication effectively? Do you have experience delivering digital system improvements, managing suppliers and translating technical information into clear business insights … love to hear from you! The HEO Systems Management role is responsible for supporting the delivery, optimisation and technical management of systems and services, with a focus on payment services, system integrations and digital process improvement. This role involves working closely with senior stakeholders, technical teams and external suppliers ...

Service Desk Manager MSP Location: Nr Cardiff (Hybrid) Salary: £46,000 This is an excellent opportunity for an experienced Service Desk Manager to join a well-established Managed Service Provider nr Cardiff. Youll lead a high-performing technical support team, shape service delivery, and drive … oversight, this role will suit you perfectly. Key Responsibilities Lead, mentor, and develop a team of 1st 2nd line engineers Oversee day-to-day Service Desk operations, ensuring SLAs and KPIs are consistently achieved Act as the senior escalation point for technical and customer issues Manage resource planning, shift ...

maintaining the stability and reliability of critical services within the DVSA. You will be responsible for managing and coordinating the response to incidents, ensuring service disruptions are resolved as quickly and effectively as possible, while minimising impact on users and business operations. Working within a fast-paced operational environment … calm under pressure. You will contribute to continuous improvement by identifying trends, supporting root cause analysis, and helping to implement preventative measures to enhance service resilience. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions ...

Your new company An award-winning, established company in the Llanelli area. Your new role We're looking for a dynamic and highly organised Service Desk Administrator to take ownership of our Service Team operations. In this pivotal role, you will be the central hub for our installation … maintenance, and customer support functions, ensuring seamless coordination, exceptional service delivery, and full traceability from query to completion. Liaising directly with clients and engineers, resolving queries, driving process improvements, and supporting the growth of the department.If you're passionate about customer experience, operations, and delivering results, this role ...

Service Desk Manager MSP Location: Nr Cardiff (Hybrid) Salary: £46,000 This is an excellent opportunity for an experienced Service Desk Manager to join a well-established Managed Service Provider nr Cardiff. Youll lead a high-performing technical support team, shape service delivery, and drive ...

Digital Infrastructure Lead plays a key role in delivering secure, reliable, and high-performing IT infrastructure across the organisation, supporting both the Welsh Blood Service and Velindre Cancer Centre. You will use specialist technical expertise to design, support, and improve infrastructure services across on-premise, cloud, and hybrid environments … ensuring systems meet organisational and non-functional requirements while enabling ongoing transformation and service optimisation. You will take a flexible, innovative approach, supported by strong leadership, communication, and interpersonal skills to support service delivery, collaborate with stakeholders, and drive improvements aligned to organisational priorities. You will ...

governed Power BI architecture, including standardised semantic models and dataflows; - Ensure robust Identity and Access Management (IAM) across Power BI workspaces, enabling true self-service analytics without compromising data privacy. Data Stewardship & Leadership - Proactively identify data and logic inconsistencies between systems, providing clear evidence and insight to support stakeholders … naming conventions, metadata standards, and data residency/sovereignty protocols. Stakeholder Engagement & Continuous Improvement - Constructively challenge stakeholders and teams where necessary on scope and delivery to ensure deliverables remain on track; - Support continuous improvement efforts through ongoing analysis and feedback, and implementation of best practices; - Coach and mentor colleagues ...

JobTitle Level3SecurityAnalystIncidentResponse&VulnerabilityManagement Department ServiceDelivery/Security ReportingTo SecurityLead/ServiceDeliveryManager OperatesunderthedirectionoftheIncidentManagerduringsecurityincidents Location UK(Hybrid)OfficeinCardiff1-2daysperweek,regularclientsitetravel. WorkingPattern MondaytoFridaywithparticipationintheon-callSecurityandMajorIncidentrotaasrequired RolePurpose TheLevel3SecurityAnalystisresponsibleforthetechnicalinvestigation,containment,remediation,andresolutionofITsecurityincidentsandvulnerabilitiesacrossacomplex,multi-sitecustomerestatesupportedbytheMSP. Theroleactsasaseniortechnicalauthorityforsecurityincidents,workingalongsideIncidentManagement,Infrastructure,Network,andApplicationteamstoensuresecurityissuesareresolvedend-to-end,correctlydocumented,anddonotreoccur. KeyAccountabilitiesSecurityIncidentInvestigation&Response Actasthetechnicalleadfortheinvestigationofsecurityincidentsacrosssupportedplatforms. Investigatemalware,ransomware,accountcompromise,unauthorisedaccess,suspiciousactivity,andsecuritymisconfiguration. Performdetailedrootcauseanalysisacrossendpoint,identity,network,andapplicationlayers. ...

JobTitle Level3SecurityAnalystIncidentResponse&VulnerabilityManagement Department ServiceDelivery/Security ReportingTo SecurityLead/ServiceDeliveryManager OperatesunderthedirectionoftheIncidentManagerduringsecurityincidents Location UK(Hybrid)OfficeinCardiff1-2daysperweek,regularclientsitetravel. WorkingPattern MondaytoFridaywithparticipationintheon-callSecurityandMajorIncidentrotaasrequired RolePurpose TheLe... WKCL1_UKTJ ...

across complex enterprise environments. Working alongside experienced colleagues in a collaborative and supportive culture, you'll have the opportunity to take ownership of technical delivery, contribute innovative ideas, and help drive operational excellence for high-profile clients. Whether supporting major infrastructure transitions, improving service capabilities, or mentoring others … sectors. You will work on complex infrastructure changes and implementations, supporting large-scale enterprise environments while maintaining high standards of operational stability, documentation, and service quality. You'll collaborate closely with customers, suppliers, and internal delivery teams to ensure infrastructure services are delivered efficiently, securely, and in line ...

engineering organisation. This is an excellent opportunity for an individual with strong administrative skills, data management experience, and a commitment to delivering high-quality service within a fast-paced finance environment. Key Responsibilities As a Master Data Administrator, you will be responsible for the accurate maintenance and administration … customer and supplier master data across multiple ERP systems. Working closely with internal stakeholders, you will help ensure data integrity, compliance, and efficient service delivery. Responsibilities include: Creating and updating customer and supplier records across multiple ERP systems Conducting credit checks and due diligence activities Verifying supplier bank details ...

place: w/c 22nd June 2026 Interviews are anticipated to take place: w/c 29th June 2026 South Wales Fire and Rescue Service is seeking to recruit a highly motivated and experienced individual to join its Digital, Data and Technology (ICT) function as an Applications Senior Engineer. … This pivotal role sits at the heart of the Service’s DDaT provision, ensuring the effective support, maintenance and continuous improvement of critical systems that enable both operational response and corporate service delivery. The successful candidate will provide specialist technical expertise alongside day-to-day supervision within ...