15 of 15 Service Delivery Jobs in Wales

Our superb client in Cardiff, a recognised leader in the IT Service Management sector, is seeking a dynamic Service Delivery Manager to join their growing team. You will support the Director of Customer Success; ensuring the smooth delivery of IT services to key, blue chip customers, maintaining exceptional service and driving continual improvement. You'll … championing their needs. Manage contracts and SLAs, reviewing performance and ensuring compliance. Lead major incidents; coordinating technical teams and keeping customers informed. Work closely with senior stakeholders to discuss service performance, priorities, and improvement plans. Manage third-party suppliers to maintain service quality. Use data and analytics to identify trends and drive service improvements. Lead and support … continuous service improvement initiatives. Ensure compliance with ISO standards (ISO 27001, ISO 20000) and GDPR. Mentor and guide service delivery team members, helping to set high standards for customer service. Oversee smooth onboarding and transition processes for new customers. What we're looking for: 5+ years' experience in IT Managed Services within the public or private sector. More ❯

Our superb client in Cardiff, a recognised leader in the IT Service Management sector, is seeking a dynamic Service Delivery Manager to join their growing team. You will support the Director of Customer Success; ensuring the smooth delivery of IT services to key, blue chip customers, maintaining exceptional service and driving continual improvement. You'll … championing their needs. Manage contracts and SLAs, reviewing performance and ensuring compliance. Lead major incidents; coordinating technical teams and keeping customers informed. Work closely with senior stakeholders to discuss service performance, priorities, and improvement plans. Manage third-party suppliers to maintain service quality. Use data and analytics to identify trends and drive service improvements. Lead and support … continuous service improvement initiatives. Ensure compliance with ISO standards (ISO 27001, ISO 20000) and GDPR. Mentor and guide service delivery team members, helping to set high standards for customer service. Oversee smooth onboarding and transition processes for new customers. What we're looking for: 5+ years' experience in IT Managed Services within the public or private sector. More ❯

applications perform to the requirements of its users and clinicians. All support work is undertaken in accordance with National policies, processes and procedures described by the Welsh Health IT Service Management Boards as part of its adoption of ITIL best practice. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally … motivated by continuous improvement. We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people. Excellent customer service is something we strive for, for both our internal and external customers. Offeringa comprehensive benefits package, there is something for everyone. To find out more about working for us … Specification Qualifications and/or Knowledge Essential Educated to degree level or equivalent knowledge/experience. ITIL V3 Foundation Accreditation or equivalent knowledge and experience. In depth knowledge of Service Provision standards and their application. Desirable ISEB Foundation in Enabled Business Change Experience Essential Extensive experience in Information and IT Service delivery and support Proven record in More ❯

and outcomes through digital technology and transformation to enhance ways of working." We're on an exciting journey to deliver major change and evolve ICT into a customer-centric service that leverages technology and innovation to deliver exceptional value. We are seeking a dynamic and experienced ICT Service Desk Manager to lead our Service Desk Team and … drive service excellence across our organisation. About the Role As ICT Service Desk Manager, you will: Lead the ICT Service Desk Team, supporting over 19,500 users and managing more than 30,000 network devices. Ensure the efficient operation, management, and continuous improvement of the ICT Service Desk. Drive the team through the Service Desk … accreditation process. Monitor KPIs, SLAs, and customer satisfaction, implementing improvements where needed. Collaborate with other ICT teams and stakeholders to support digital transformation across BCUHB. Champion best practices in service delivery and customer support. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. Main duties of More ❯

Job Title: Head of Service Desk (IT) Location: Cardiff, (Hybrid) with UK travel Salary: up to £70,000 + Car allowance Contract type: Permanent #LI-Hybrid About the role We have an exciting opportunity for an experienced Head of Service Desk to join our team here in Cardiff. This position sits on the ARO Services first line of … Services. The ARO Services function oversees both Professional and Managed Services across all technical domains. We are looking for an experienced Manager of Managers to lead and evolve our Service Desk function into a high-performing, customer-centric engine. You'll be responsible for driving operational excellence, fostering team talent, enhancing the customer journey, and championing service innovation. … This is a leadership role that blends service delivery oversight, people development, and process optimisation—all aligned to ARO growth ambitions. The Scope of this role includes ARO Service Desk provision for first and second line along with Field Services, Network Operations Centre and defined remote sites and any other teams as agreed from time to time More ❯

in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post. To provide first and second line support to service users to IT Information Library (ITIL) compliant standards. This will involve acting as the first point of contact to users for incident resolution; recording calls, logging requests, managingand processing … duties of the job To resolve incidents/faults and user support issues to the satisfaction of the end user. To respond to user queries ina timelyandaccuratemannerin accordance withagreed service levels. To resolve problems from first principles andpast experience. Gain a sufficient level of knowledge of the nominated systemsin order torespond to user queries by shadowingappropriate teammembers. Maintain and … develop ITIL awareness and relevant qualifications to ensure provision of a professional service. To understand all Service Level Agreements (SLAs) Proactively keep track of service development, understand how it may affect first line support activities andassistin the development of amended working instructions and procedures asappropriate. About us Digital Health and Care Wales (DHCW) is part of the NHS More ❯

Job summary The post holder will take a lead role in designing, building and implementing AI-driven solutions using Microsoft Copilot Studio to enhance service delivery, support decision-making, and drive organisational objectives. The role will build agents and solutions to automate tasks, interact with users, and integrate with enterprise systems like Microsoft 365, SharePoint, Dataverse, and Power … national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works with more than 100 services … the NHS, other healthcare systems, or the health sector, including regional or national variations. Experience Essential Proven experience delivering innovative, scalable AI or intelligent automation solutions that have improved service delivery. Demonstrated experience leading AI-driven conversational solutions using AI/ML and NLP to achieve measurable service outcomes. Proven experience analysing user interactions and system performance to More ❯

Defender for Cloud). Managing container orchestration (Kubernetes) and serverless functions. Ensuring high availability, disaster recovery, and cost optimisation. Driving security compliance (ISO27001, GDPR) and risk mitigation. Collaborating with service delivery, development, product, and security teams. What you'll need to succeed Proven leadership experience in infrastructure and DevOps (2+ years). Strong expertise in AWS architecture and … in return In return, you will enjoy remote working, holidays starting at 28 days per annum plus bank holidays, with an increase of one holiday day per year of service up to a maximum of 33 days, a day off for your birthday, a life assurance scheme, and a pension scheme. What you need to do now If you More ❯

Defender for Cloud). Managing container orchestration (Kubernetes) and serverless functions. Ensuring high availability, disaster recovery, and cost optimisation. Driving security compliance (ISO27001, GDPR) and risk mitigation. Collaborating with service delivery, development, product, and security teams. What you'll need to succeed Proven leadership experience in infrastructure and DevOps (2+ years). Strong expertise in AWS architecture and … in return In return, you will enjoy remote working, holidays starting at 28 days per annum plus bank holidays, with an increase of one holiday day per year of service up to a maximum of 33 days, a day off for your birthday, a life assurance scheme, and a pension scheme. What you need to do now If you More ❯

9th December 2025 Key Responsibilities: Designing complex new and modified ICT systems that address ICT security, performance and availability requirements; Leading on software and hardware installations, specifications, testing and service transition; Supporting the Trust in meeting business objectives by identifying potential technology innovations, engaging with the business over how these can be exploited and, where approved, leading their implementation … hosted within the Trust Data Centres are operating at their optimum performance, availability to IT users and integrity of their data; Providing technical expertise and professional support to the Service Delivery team. Proactively and positively contribute to the achievement of deliverables through individual and team effort. Manage the production of the required deliverables and control risks. Support team … overlooked nor duplicated. Build and sustain effective communications with other roles involved in the shared services as required. Maintain and continuously improve specialist knowledge in an aspect of Health Service which significantly contributes to the Trusts stated objectives and aims. Establish and maintain strategic links with a range of external partners/stakeholders or manage the links made through More ❯

Customer Success Executive Location: Cardiff/Hybrid working Salary: £24,000 Are you a talented individual that understands what excellent Customer Service looks like? Would you like to work for a company that values their employees, provides personal development and significant career progression? Our client has recently won a number of prestigious accounts and are now looking to recruit … winning company that offers excellent training and flexible working. You will be reporting to the Customer Success Manager, the Customer Success Executive primary role is to provide world-class service to their customers by supporting them to achieve maximum results in utilising the client’s technology platform. You will need to have: Excellent communication skills, both verbal and written … correct levels of detail to attract the right candidates Ensure timesheets are submitted and approved without queries each week Attend weekly and monthly customer meetings, providing operational overviews of service delivery performance Provide training support to customers, to ensure they are using the technology effectively and efficiently Answer customer queries via phone, email and live chat in a More ❯

excellent communicator (presenting and authoring) to wide audiences. Have an appreciation of finances within a technical environment. Passionate follower of the ITIL framework, to support policies and processes for service build and delivery. Adapted at negotiating and relationship building with a variety of stakeholders. Main duties of the job Responsible for managing the implementation, operation, monitoring, support, maintenance, and … ongoing service improvement and optimisation for the infrastructure cloud team. Responsible for providing advice and expertise relating to risk, quality, policies, procedures, and standards for operational infrastructure relating to cloud services. Responsible for the management, spend of budget allocation, including suggested optimisations to improve financial outlook, without impacting service resilience or security About us Digital Health and Care … national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works with more than 100 services More ❯

NHS Band 8b: Salary £64,455 - £74,896. Contract: Fixed Term 2 years Full Time: 37.5 hours per week Closing date for applications: 14th December 2025. The single corporate service is delivered across both organisation. You may be based at either IWT or PHU and individuals may be required to undertake business travel between sites. For leaders managing staff … agreed locally.For internal applicants the existing primary location will remain unchanged.The staff mobility local agreement will apply. Key Responsibilities: The Principal Enterprise Architect reports to the Head of Technical Delivery and is a key member of the IT Department; providing technical leadership and standards in critical areas of digital technology, service resilience and solution provision ensuring the delivering … of highly performing IT service that can underpin a digitally mature hospital. The role includes leadership and management responsibility when deputising for the Head of Technical Delivery, and is required to maintain relationships and attend meetings within the department, the Trust and Integrated Care Systems (ICS) groups. The role is also responsible in supporting the Head of Technical More ❯

Integration Team Clinical Applications Support Team Application Development Team Providing operational direction, performance management, and professional development. Work closely with clinical, operational, and digital colleagues to ensure Applications meet service needs, support safe patient care, and align with the wider Digital and Data Strategy of Powys Teaching Health Board (PTHB). Main duties of the job Lead and develop … the teams charge. Ensure clear objectives, performance management, and professional development. Oversee day-to-day support and maintenance of clinical systems, ensuring incidents and service requests meet agreed SLAs. Act as escalation point for complex issues, coordinating resolution. Manage implementation, upgrades, and configuration of clinical applications with minimal service disruption. Ensure systems are clinically safe, compliant with governance … governance and cyber security standards. Work with suppliers to meet contractual obligations and organisational requirements. Build strong relationships with clinical and operational leads to ensure applications support safe, effective service delivery. Use user feedback to inform improvements and benefits realisation. Ensure applications are used safely and consistently in line with policies and national standards. Contribute to governance forums, risk More ❯

Citrus Recruit are excited to be recruiting for a Business Development Manager working with a leading parcel delivery company. Do you have a proven track record in selling within the parcel delivery industry? If so, this could be the perfect next step in your career. My client, a forward-thinking logistics business, is looking for an Business Development … Manager with a proven track record within the parcel delivery industry, within the NP postcode area In this role, you'll play a key part in driving new business growth and expanding my client s footprint across the Newport and surrounding areas. You ll use your sector knowledge to identify opportunities, build relationships, and deliver bespoke logistics solutions to … approach. Present tailored proposals and solutions based on client requirements. Attend client meetings, industry events and networking opportunities. Work closely with operational and account management teams to ensure smooth service delivery. Consistently achieve and exceed sales targets and KPIs. Skills & experience required Essential: Current or recent experience in sales within a parcel delivery business. A proven track record More ❯