10 of 10 Service Delivery Jobs in Wales

IT Service Delivery Analyst - WrexhamSalary: The role is a key part of the IT Service Delivery function and is the face of service delivery for the bank. It plays a key role in the department's purpose of “Providing value enhancement through creating a seamless user experience by protecting, maintaining, and improving the stability … running of improvements until completion for IT services, which includes helping to develop strategy, systems and processes using the most appropriate technology. Responsibilities also include the maintaining of the Service Improvement service desk ensuring accurate and detailed data is captured for all improvements.Key ResponsibilitiesDrive service improvement activities and processes whilst ensuring efficient logging, progression, and resolution within … regular improvement analysis and colleague discussions to ensure key services within the business are operating in the correct manner and as efficiently as possible.Monitor, manage, and report on IT service performance, ensuring adherence to service level agreements (SLAs) and key performance indicators (KPIs).Work in coordination with the other members of the IT Service Delivery Team More ❯

About the role: Are you passionate about delivering outstanding IT services and building strong client relationships? Do you have experience managing service delivery in a fast-paced environment? Can you drive service excellence, ensuring that client expectations are not only met but exceeded? What you'll be doing: Service Management & Best Practices: -Ensure best practice, ITIL … v4-aligned service delivery through ownership of ITIL processes. -Oversee every element of service delivery for clients from onboarding to end-of-life management. -Champion a "client-first" approach across the service management function. Client Relationship & Retention: -Act as the primary point of contact and advocate for clients within ROCK. -Build and maintain strong client … relationships, ensuring high levels of satisfaction. -Drive client retention by delivering a seamless service experience and value creation. Service Performance & Continuous Improvement: -Monitor, report, and review service performance against SLAs and key quality metrics. -Lead client review meetings and drive continual service improvement initiatives. -Proactively manage and encourage service improvement across service desk and More ❯

Our superb client in Cardiff, a recognised leader in the IT Service Management sector, is seeking a dynamic Service Delivery Manager to join their growing team. You will support the Director of Customer Success; ensuring the smooth delivery of IT services to key, blue chip customers, maintaining exceptional service and driving continual improvement. You'll … championing their needs. Manage contracts and SLAs, reviewing performance and ensuring compliance. Lead major incidents; coordinating technical teams and keeping customers informed. Work closely with senior stakeholders to discuss service performance, priorities, and improvement plans. Manage third-party suppliers to maintain service quality. Use data and analytics to identify trends and drive service improvements. Lead and support … continuous service improvement initiatives. Ensure compliance with ISO standards (ISO 27001, ISO 20000) and GDPR. Mentor and guide service delivery team members, helping to set high standards for customer service. Oversee smooth onboarding and transition processes for new customers. What we're looking for: 5+ years' experience in IT Managed Services within the public or private sector. More ❯

Our superb client in Cardiff, a recognised leader in the IT Service Management sector, is seeking a dynamic Service Delivery Manager to join their growing team. You will support the Director of Customer Success; ensuring the smooth delivery of IT services to key, blue chip customers, maintaining exceptional service and driving continual improvement. You'll … championing their needs. Manage contracts and SLAs, reviewing performance and ensuring compliance. Lead major incidents; coordinating technical teams and keeping customers informed. Work closely with senior stakeholders to discuss service performance, priorities, and improvement plans. Manage third-party suppliers to maintain service quality. Use data and analytics to identify trends and drive service improvements. Lead and support … continuous service improvement initiatives. Ensure compliance with ISO standards (ISO 27001, ISO 20000) and GDPR. Mentor and guide service delivery team members, helping to set high standards for customer service. Oversee smooth onboarding and transition processes for new customers. What we're looking for: 5+ years' experience in IT Managed Services within the public or private sector. More ❯

in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post. To provide first and second line support to service users to IT Information Library (ITIL) compliant standards. This will involve acting as the first point of contact to users for incident resolution; recording calls, logging requests, managingand processing … duties of the job To resolve incidents/faults and user support issues to the satisfaction of the end user. To respond to user queries ina timelyandaccuratemannerin accordance withagreed service levels. To resolve problems from first principles andpast experience. Gain a sufficient level of knowledge of the nominated systemsin order torespond to user queries by shadowingappropriate teammembers. Maintain and … develop ITIL awareness and relevant qualifications to ensure provision of a professional service. To understand all Service Level Agreements (SLAs) Proactively keep track of service development, understand how it may affect first line support activities andassistin the development of amended working instructions and procedures asappropriate. About us Digital Health and Care Wales (DHCW) is part of the NHS More ❯

Defender for Cloud). Managing container orchestration (Kubernetes) and serverless functions. Ensuring high availability, disaster recovery, and cost optimisation. Driving security compliance (ISO27001, GDPR) and risk mitigation. Collaborating with service delivery, development, product, and security teams. What you'll need to succeed Proven leadership experience in infrastructure and DevOps (2+ years). Strong expertise in AWS architecture and … in return In return, you will enjoy remote working, holidays starting at 28 days per annum plus bank holidays, with an increase of one holiday day per year of service up to a maximum of 33 days, a day off for your birthday, a life assurance scheme, and a pension scheme. What you need to do now If you More ❯

Customer Success Executive Location: Cardiff/Hybrid working Salary: £24,000 Are you a talented individual that understands what excellent Customer Service looks like? Would you like to work for a company that values their employees, provides personal development and significant career progression? Our client has recently won a number of prestigious accounts and are now looking to recruit … winning company that offers excellent training and flexible working. You will be reporting to the Customer Success Manager, the Customer Success Executive primary role is to provide world-class service to their customers by supporting them to achieve maximum results in utilising the client’s technology platform. You will need to have: Excellent communication skills, both verbal and written … correct levels of detail to attract the right candidates Ensure timesheets are submitted and approved without queries each week Attend weekly and monthly customer meetings, providing operational overviews of service delivery performance Provide training support to customers, to ensure they are using the technology effectively and efficiently Answer customer queries via phone, email and live chat in a More ❯

excellent communicator (presenting and authoring) to wide audiences. Have an appreciation of finances within a technical environment. Passionate follower of the ITIL framework, to support policies and processes for service build and delivery. Adapted at negotiating and relationship building with a variety of stakeholders. Main duties of the job Responsible for managing the implementation, operation, monitoring, support, maintenance, and … ongoing service improvement and optimisation for the infrastructure cloud team. Responsible for providing advice and expertise relating to risk, quality, policies, procedures, and standards for operational infrastructure relating to cloud services. Responsible for the management, spend of budget allocation, including suggested optimisations to improve financial outlook, without impacting service resilience or security About us Digital Health and Care … national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works with more than 100 services More ❯

to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our Purple Army and become part of a team driven by a set of values that guide … This is a senior-level role ideal for a highly skilled and experienced IT professional with strong 3rd Line support capabilities and a proactive approach to problem-solving and service delivery. This role will also include attending our partners sites, when on-site assistance is needed. Responsibilities Provide expert-level technical support across a wide range of technologies including … servers, networks, cloud platforms, and end-user devices Act as a senior escalation point for complex incidents and service requests, ensuring timely and effective resolution Lead root cause analysis and implement long-term solutions to recurring issues Support and manage infrastructure projects such as server migrations, network upgrades, and cloud deployments Maintain and improve internal documentation, processes, and knowledge More ❯

Citrus Recruit are excited to be recruiting for a Business Development Manager working with a leading parcel delivery company. Do you have a proven track record in selling within the parcel delivery industry? If so, this could be the perfect next step in your career. My client, a forward-thinking logistics business, is looking for an Business Development … Manager with a proven track record within the parcel delivery industry, within the NP postcode area In this role, you'll play a key part in driving new business growth and expanding my client s footprint across the Newport and surrounding areas. You ll use your sector knowledge to identify opportunities, build relationships, and deliver bespoke logistics solutions to … approach. Present tailored proposals and solutions based on client requirements. Attend client meetings, industry events and networking opportunities. Work closely with operational and account management teams to ensure smooth service delivery. Consistently achieve and exceed sales targets and KPIs. Skills & experience required Essential: Current or recent experience in sales within a parcel delivery business. A proven track record More ❯