1 to 25 of 36 Service Delivery Jobs in Wales

Service Delivery Manager (IT/MSP) Cardiff, Wales £40,000 - £60,000 + Company Pension + Paid Overtime + System Training + Career Progression + Potential Hybrid Opportunities Are you a Service Delivery Manager or similar, coming from a background within IT Managed Services, having previous … working experience in a Service Delivery Manager role or a related position, looking to join a well-established, rapidly growing company, recognised as leaders within the industry, rich with over 20 years of history? Do you want to become a key member in a team of highly skilled ...

Service Delivery Manager – IT Managed Services Location: Cardiff (3 days office based, 2 days remote + occasional client site meetings) Salary: Negotiable on experience around £35000 Role overview We are seeking an experienced Service Delivery Manager (SDM) to join our IT Managed Services team. Reporting … Director of Customer Success, the SDM will be responsible for overseeing the delivery of IT services to our key customers, ensuring that service levels are met and continually improved. The successful candidate will act as the customer’s champion within The company, maintaining robust relationships and ensuring ...

Customer Service Delivery Manager IT Managed Services Cardiff We’re looking for an experienced Service Delivery Manager to take ownership of customer-facing IT managed services. This is a senior, visible role where you’ll sit between customers and technical teams, making sure services run smoothly … busy, this one will make sense. What you’ll be doing Acting as the main point of contact for a portfolio of managed service customers Owning contracts and SLAs, including reviews, reporting, and improvement plans Leading major incident management, coordinating technical teams and keeping customers informed Working closely with ...

Customer Service Delivery Manager IT Managed Services Cardiff We're looking for an experienced Service Delivery Manager to take ownership of customer-facing IT managed services. This is a senior, visible role where you'll sit between customers and technical teams, making sure services run smoothly … busy, this one will make sense. What you'll be doing Acting as the main point of contact for a portfolio of managed service customers Owning contracts and SLAs, including reviews, reporting, and improvement plans Leading major incident management, coordinating technical teams and keeping customers informed Working closely with ...

Customer Service Delivery Manager IT Managed Services Cardiff We’re looking for an experienced Service Delivery Manager to take ownership of customer-facing IT managed services. This is a senior, visible role where you’ll sit between customers and technical teams, making sure services run smoothly … busy, this one will make sense. What you’ll be doing Acting as the main point of contact for a portfolio of managed service customers Owning contracts and SLAs, including reviews, reporting, and improvement plans Leading major incident management, coordinating technical teams and keeping customers informed Working closely with ...

founder led Enterprise B2B and wholesale specialists The Role: The Customer Services Director is a strategic leadership role responsible for championing customer services and service delivery across the organisation. They will manage the service delivery, customer service, and support teams, overseeing onboarding, escalations, and renewals. … They will also manage customer-side projects including offnet and multisite installations. The Customer Services Director will set and deliver the overall customer service strategy, drive continuous improvement, and ensure that all client interactions reflect company values and goals. Key Responsibilities: Delivering a world-class customer experience, driving customer ...

including retail, commercial, public sector, and public safety, with a comprehensive portfolio of services that focus on operational excellence and security. Role Overview: The Service Delivery Manager is responsible for the successful delivery and management of services provided to Dacoll Group customers. The SDM will plan, organise … control all service delivery activities contractually committed to their assigned customers. This includes the management of service governance including ITIL-aligned service management; compilation, interpretation and issuance of performance and activity reports; leadership of continual improvement and service improvement activities for assigned customers; escalation, exception ...

including retail, commercial, public sector, and public safety, with a comprehensive portfolio of services that focus on operational excellence and security. Role Overview: The Service Delivery Manager is responsible for the successful delivery and management of services provided to Dacoll Group customers. The SDM will plan, organise … control all service delivery activities contractually committed to their assigned customers. This includes the management of service governance including ITIL-aligned service management; compilation, interpretation and issuance of performance and activity reports; leadership of continual improvement and service improvement activities for assigned customers; escalation, exception ...

Service Delivery Manager (IT/MSP) Cardiff, Wales £40,000 - £60,000 + Company Pension + Paid Overtime + System Training + Career Progression + Potential Hybrid Opportunities Are you a Service Delivery Manager or similar, coming from a background within IT Managed Services, having previous … working experience in a Service Delivery Manager role or a related position, looking to join a well-established, r click apply for full job details ...

superb client in Cardiff, a recognised leader in the IT Service Management sector, is seeking a dynamic Service Delivery Manager to join their growing team. You will support the Director of Customer Success; ensuring the smooth delivery of IT services to key, blue chip customers, maintaining … exceptional service and driving continual improvement. You'll be the customer champion within the business - building strong, trusted relationships and ensuring services align with both customer needs and ITIL best practice. The role will involve regular (twice weekly) work from the Cardiff HQ; some home working, and some time ...

Service Delivery Coordinator Base Salary £40k Fully Remote HQ in London The opportunity: As a Service Delivery Coordinator – you'll be joining a telecoms company responsible for next generation wireless infrastructure. You'll work in a small team and closely with the Head of Delivery … allocation to internal teams or term contractors Act as the day-to-day point of contact for customers on all break/fix and service-related issues. Working with the operational Build team to coordinate site access, materials, and scheduling for corrective works, ensuring maximum efficiency ...

Service Data Analyst - Newport/Hybrid - £42,856 + Excellent Benefits Yolk Recruitment are working with a large, established organisation delivering critical services across the UK. They're known for their commitment to reliability, continuous improvement, and making well-informed decisions that have a real-world impact. This … opportunity to join a collaborative IT Service team where data is genuinely valued and used to improve how services are delivered across the business. This role would suit a detail-driven, analytical professional who enjoys working with complex service data, influencing decisions, and improving processes across IT service ...

superb client in Cardiff, a recognised leader in the IT Service Management sector, is seeking a dynamic Service Delivery Manager to join their growing team. You will support the Director of Customer Success; ensuring the smooth delivery of IT services to key, blue chip customers, maintaining … exceptional service and driving continual improvement click apply for full job details ...

environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients … apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues ...

Role: Delivery Lead Location: Remote Type: 06 Months Contract – Inside IR35 Max Rate: 500-550 GBP Per day SC clearance is MUST An experienced delivery leader responsible for managing complex cloud and digital initiatives that support public sector transformation. Skilled in overseeing agile delivery across infrastructure, software … service platforms with a strong focus on stakeholder engagement, budget management, and governance. Brings deep understanding of cloud technologies (Azure, AWS, GCP) and modern delivery models to ensure secure, scalable, and citizen-focused solutions. Expert in driving cross-functional collaboration, aligning IT strategies with policy outcomes, and promoting ...

About GTT: GTT is a leading networking and security as a service provider for multinational organizations, simply and securely connecting people and machines to data and applications – anywhere in the world. We serve thousands of organizations, bringing together the right people, partners and technology to reduce the burden … proactive, growth-oriented leader who drives results autonomously while ensuring alignment with organizational priorities. The ideal candidate excels in vendor management, developing standard service offerings, and supporting complex environments like Walk-In and Take-Over (WITO). They should also integrate AI and digital experience enhancements into modern managed ...

About GTT: GTT is a leading networking and security as a service provider for multinational organizations, simply and securely connecting people and machines to data and applications – anywhere in the world. We serve thousands of organizations, bringing together the right people, partners and technology to reduce the burden … proactive, growth-oriented leader who drives results autonomously while ensuring alignment with organizational priorities. The ideal candidate excels in vendor management, developing standard service offerings, and supporting complex environments like Walk-In and Take-Over (WITO). They should also integrate AI and digital experience enhancements into modern managed ...

role where your technical problem-solving skills meet exceptional customer care? This is an exciting full time permanent opportunity to join a growing service team delivering top-tier support and account management to key clients. As a Customer Experience Executive , you'll be at the heart of ensuring first … class service delivery, coordinating technical support, and building strong relationships with clients who rely on outstanding service standards every day. What You'll Be Doing Manage and develop long-term relationships with a portfolio of major and specialist accounts. Act as the main point of contact ...

requirements documentation – in readiness for the developers to commence coding, project highlight reporting etc. testing: to assist as and when required Working with the Service Delivery team regarding service transition To support the Squad in both the maintenance and support of existing systems to meet (or exceed … Service Level Agreements (SLAs) You should apply if you have: Experience of working in an agile environment and the management of a product backlog Knowledges of Microsoft Azure DevOps would be an advantage Excellent communication and coordinating skills will ability to gather and challenge requirements Experience of a fast ...

strategic solutions that marry cloud engineering, security posture, and operational scalability for enterprise and public sector clients. This individual will collaborate across pre-sales, service delivery, security operations, and customer success teams, helping shape architecture roadmaps, improve security maturity and ensure successful implementation of complex hybrid cloud … security solutions. Solution Architect – Key Responsibilities Lead the design and delivery of hybrid cloud and Azure-based solutions. Translate customer requirements into secure, scalable technical architecture. Embed MDR and cyber resilience into solutions, working closely with SOC/security teams. Provide architectural guidance across pre-sales, delivery ...

orientated, analytical and adept at problem solving and presenting to others. You will understand the positive impact on a business that an excellent digital service delivery provision will bring, and will display excellent relationship building, interpersonal, and negotiating skills. The role is hybrid working, some office presence required … then please apply without delay for the opportunity to develop your career with driven yet friendly organisation continually looking to provide a better service to customers. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. ...

orientated, analytical and adept at problem solving and presenting to others. You will understand the positive impact on a business that an excellent digital service delivery provision will bring, and will display excellent relationship building, interpersonal, and negotiating skills. The role is hybrid working, some office presence required … then please apply without delay for the opportunity to develop your career with driven yet friendly organisation continually looking to provide a better service to customers. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. ...

following a recent finance system upgrade (E5) and leading the implementation of a new reporting package. Key Responsibilities System Management & Development: Responsible for the delivery and development of all corporate financial systems, ensuring efficient service delivery and continuous improvement. Upgrades & Implementation: Overseeing system updates and upgrades-specifically ...

high-impact communications work across multiple sectors. They're now looking for an enthusiastic Account Manager to join their team and support the delivery of multiple accounts across diverse, culturally rich projects. This role is perfect for someone in the earlier stages of their career who is eager … environment. What you'll be doing: Acting as the primary point of contact for 2-3 client accounts, building strong relationships and ensuring exceptional service delivery Supporting project teams through all stages of delivery, from initial briefings through to project completion Coordinating between clients and internal teams ...

salary is up to £65,000pa + benefits and typically hybrid working (2 days) in Swansea. In the role, you will lead cross-programme delivery, ensuring schedules, resources, and dependencies are aligned. Drive governance, quality, and collaboration across teams while maintaining client and stakeholder engagement.Key responsibilities Programme Delivery … recommend corrective actions; maintain clear communication with clients, sponsors, and internal teams; support proposal scoping when required. Methodology & Quality: Recommend and embed tailored delivery frameworks; implement governance, templates, and quality assurance; design and deliver training pathways; coach teams on lessons learned and continuous improvement. People Leadership: Line-manage Service ...