25 of 25 Service Delivery Jobs in Wales

superb client in Cardiff, a recognised leader in the IT Service Management sector, is seeking a dynamic Service Delivery Manager to join their growing team. You will support the Director of Customer Success; ensuring the smooth delivery of IT services to key, blue chip customers, maintaining … exceptional service and driving continual improvement. You'll be the customer champion within the business - building strong, trusted relationships and ensuring services align with both customer needs and ITIL best practice. The role will involve regular (twice weekly) work from the Cardiff HQ; some home working, and some time ...

Hodge, we put people at the heart of our business and that means our customers, colleagues and communities. Hodge is a Welsh financial service provider that focus on real estate finance, and specialist residential mortgage markets. The role of Cyber Security Engineer is part of the Cyber Security team … relevant frameworks, tools and languages. Review work of other team members to ensure quality standards are maintained and knowledge transfer. Work with IS Service Delivery and Development teams to assist in the investigation and resolution of live issues and to support BAU activity. Work with IS Service ...

summary An exciting opportunity has arisen to be responsible for the operational delivery and continuous improvement of the Financial Management System (FMS) and associated enterprise resource planning (ERP) platforms across NHS Wales. The role bridges finance, purchase to pay, procurement, supply chain and supplier performance and contract management, system … includes the Central E-business Services team help desk function providing second- and third-line support for all NHS Wales organisations. Responsible for the delivery and day to day management of highly complex programmes of technical and cultural change, using recognised methodologies such as PRINCE, AGILE and Management ...

superb client in Cardiff, a recognised leader in the IT Service Management sector, is seeking a dynamic Service Delivery Manager to join their growing team. You will support the Director of Customer Success; ensuring the smooth delivery of IT services to key, blue chip customers, maintaining … exceptional service and driving continual improvement click apply for full job details ...

Service Manager Drive Service Excellence in a Growing Energy Organisation Location: Remote with regular travel to Cardiff (plus occasional Glasgow/other sites) Industry: Energy/Utilities/Technology Are you an experienced IT Service Management professional who thrives in a fast-paced, high-impact environment … processes, managing complex incidents, and driving continuous improvement across an organisation? Our client is growing and were looking for a proactive, people-focused IT Service Manager to champion customer excellence and ensure IT service delivery meets (and exceeds) business expectations. This is a key role within their ...

About GTT: GTT is a leading networking and security as a service provider for multinational organizations, simply and securely connecting people and machines to data and applications – anywhere in the world. We serve thousands of organizations, bringing together the right people, partners and technology to reduce the burden … proactive, growth-oriented leader who drives results autonomously while ensuring alignment with organizational priorities. The ideal candidate excels in vendor management, developing standard service offerings, and supporting complex environments like Walk-In and Take-Over (WITO). They should also integrate AI and digital experience enhancements into modern managed ...

role where your technical problem-solving skills meet exceptional customer care? This is an exciting full time permanent opportunity to join a growing service team delivering top-tier support and account management to key clients. As a Customer Experience Executive , you'll be at the heart of ensuring first … class service delivery, coordinating technical support, and building strong relationships with clients who rely on outstanding service standards every day. What You'll Be Doing Manage and develop long-term relationships with a portfolio of major and specialist accounts. Act as the main point of contact ...

requirements documentation – in readiness for the developers to commence coding, project highlight reporting etc. testing: to assist as and when required Working with the Service Delivery team regarding service transition To support the Squad in both the maintenance and support of existing systems to meet (or exceed … Service Level Agreements (SLAs) You should apply if you have: Experience of working in an agile environment and the management of a product backlog Knowledges of Microsoft Azure DevOps would be an advantage Excellent communication and coordinating skills will ability to gather and challenge requirements Experience of a fast ...

currently looking to recruit an experienced Associate Director of Vendor Systems Delivery to join us in the UK. Picture yourself at Parexel The Associate Director of Vendor Systems Delivery manages a team responsible for supporting the implementation of vendor systems at the project level. This role ensures that … This Role, You Will Need: Strong line management experience Hands-on IRT configuration experience IRT validation experience What You'll Do At Parexel: Delivery Strategy and Execution Lead and mentor a team of Vendor Systems Project Managers, RTSM & eCOA Design Consultants, and UAT Leads to ensure successful planning, implementation ...

orientated, analytical and adept at problem solving and presenting to others. You will understand the positive impact on a business that an excellent digital service delivery provision will bring, and will display excellent relationship building, interpersonal, and negotiating skills. The role is hybrid working, some office presence required … then please apply without delay for the opportunity to develop your career with driven yet friendly organisation continually looking to provide a better service to customers. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. ...

orientated, analytical and adept at problem solving and presenting to others. You will understand the positive impact on a business that an excellent digital service delivery provision will bring, and will display excellent relationship building, interpersonal, and negotiating skills. The role is hybrid working, some office presence required … then please apply without delay for the opportunity to develop your career with driven yet friendly organisation continually looking to provide a better service to customers. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. ...

following a recent finance system upgrade (E5) and leading the implementation of a new reporting package. Key Responsibilities System Management & Development: Responsible for the delivery and development of all corporate financial systems, ensuring efficient service delivery and continuous improvement. Upgrades & Implementation: Overseeing system updates and upgrades-specifically ...

container orchestration (Kubernetes) and serverless functions. Ensuring high availability, disaster recovery, and cost optimisation. Driving security compliance (ISO27001, GDPR) and risk mitigation. Collaborating with service delivery, development, product, and security teams. What you'll need to succeed Proven leadership experience in infrastructure and DevOps (2+ years). Strong … will enjoy remote working, holidays starting at 28 days per annum plus bank holidays, with an increase of one holiday day per year of service up to a maximum of 33 days, a day off for your birthday, a life assurance scheme, and a pension scheme. What you need ...

container orchestration (Kubernetes) and serverless functions. Ensuring high availability, disaster recovery, and cost optimisation. Driving security compliance (ISO27001, GDPR) and risk mitigation. Collaborating with service delivery, development, product, and security teams. What you'll need to succeed Proven leadership experience in infrastructure and DevOps (2 years). Strong … will enjoy remote working, holidays starting at 28 days per annum plus bank holidays, with an increase of one holiday day per year of service up to a maximum of 33 days, a day off for your birthday, a life assurance scheme, and a pension scheme. What you need ...

container orchestration (Kubernetes) and serverless functions. Ensuring high availability, disaster recovery, and cost optimisation. Driving security compliance (ISO27001, GDPR) and risk mitigation. Collaborating with service delivery, development, product, and security teams. What you'll need to succeed Proven leadership experience in infrastructure and DevOps (2+ years). Strong … will enjoy remote working, holidays starting at 28 days per annum plus bank holidays, with an increase of one holiday day per year of service up to a maximum of 33 days, a day off for your birthday, a life assurance scheme, and a pension scheme. What you need ...

with HCX Location: United Kingdom Company: LTIMindtree Experience: 10+ Years Job Type: Full-time/Contract Responsibilities You will partner with program managers and service delivery teams to plan architect and guide complex infrastructure deployments and migrations for large enterprise customers moving customers from onpremises VMware environments … deployment Ability to communicate effectively with corporate customers possess an understanding of the onboarding process and demonstrate a vision for the future Excellent customer service skills good oral and written communication skills proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations ...

seeking an Information Management Officer to play a pivotal role in the Synergy Programme - one of the most significant transformations in Civil Service shared services in decades. The Synergy Programme is a major cross-departmental initiative aimed at transforming shared services across the Civil Service. It brings together … Environment, Food and Rural Affairs, and the Home Office. Hosted by the Department for Work and Pensions, the programme will shape procurement and service delivery for the next 15 years, impacting over 230,000 Civil Servants. What will you be doing? This is a key role where ...

initiatives. This role is pivotal in driving the digital agenda, enhancing digital services, and ensuring the ONS leverages technology to improve efficiency, transparency, service delivery and ensuring our services deliver real value for the public. For a full job description and details of the skills & experience … looking for, please click the APPLY button to see our full advert on Civil Service Jobs. In return we offer you: Hybrid working and flexi-time so you can work around your life, not the other way around! A market leading pension scheme - our employer contribution rate is around ...

initiatives. This role is pivotal in driving the digital agenda, enhancing digital services, and ensuring the ONS leverages technology to improve efficiency, transparency, service delivery and ensuring our services deliver real value for the public. For a full job description and details of the skills & experience … looking for, please click the APPLY button to see our full advert on Civil Service Jobs. In return we offer you: Hybrid working and flexi-time so you can work around your life, not the other way around! A market leading pension scheme - our employer contribution rate is around ...

product roadmap. Design solutions and demonstrate the platform's value to technical and non-technical clients. Anticipate merchant needs, transitioning from reactive to proactive service delivery. Manage on-site engagements, conduct technical health reviews, and support critical launches. Qualifications: Experience in Account Management, Solutions Engineering, or Technical Support, with ...

896. Contract: Fixed Term 2 years Full Time: 37.5 hours per week Closing date for applications: 14th December 2025. The single corporate service is delivered across both organisation. You may be based at either IWT or PHU and individuals may be required to undertake business travel between sites. … existing primary location will remain unchanged.The staff mobility local agreement will apply. Key Responsibilities: The Principal Enterprise Architect reports to the Head of Technical Delivery and is a key member of the IT Department; providing technical leadership and standards in critical areas of digital technology, service resilience ...

technology. We are building a community of designers and researchers to support the public sector growing demand for a design-led approach to service delivery. Senior User Researchers are experienced practitioners who are confident at working with UCD colleagues and professions outside of our service line such … research project Able to work as a solo researcher within a multidisciplinary team on client deliveries Advocating for user research within the project delivery and with stakeholders Plan research that informs the design of public services that are helpful, usable and successful Understands and help teams to apply ...

trusted advisor to customers, helping them make confident, informed decisions. Maintain up-to-date subject matter expertise in relevant Idox Local Government service areas e.g. Built Environment, Address Data Solutions, Public Protection. Share knowledge and best practices with colleagues, supporting cross-skilling and team development. Contribute to the continuous … improvement across onboarding and wider professional services delivery processes. To be successful, you should bring: Hands-on experience using Idox software solutions (or similar Local Authority). A good understanding of Council processes in areas such as in Public Protection or Regulatory Services. Previous experience in software consultancy ...

trusted advisor to customers, helping them make confident, informed decisions. Maintain up-to-date subject matter expertise in relevant Idox Local Government service areas e.g. Built Environment, Address Data Solutions, Public Protection. Share knowledge and best practices with colleagues, supporting cross-skilling and team development. Contribute to the continuous … improvement across onboarding and wider professional services delivery processes. To be successful, you should bring: Hands-on experience using Idox software solutions (or similar Local Authority). A good understanding of Council processes in areas such as in Public Protection or Regulatory Services. Previous experience in software consultancy ...

maintain the category plan aligned with the business and technology roadmaps/strategy to drive commercial value, ensuring resilience, risk, and timelines for service delivery. Sourcing - building on the category plans, create and execute the sourcing strategy, lead on end-to-end sourcing activity; including market assessments, complex supplier … have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do. What's on offer? Discretionary annual bonus* and annual pay review 25 days* holiday plus bank holidays ...