20 of 20 Service Delivery Jobs in Wales

Technical & Services Director Salary: £55,000 - £65,000 Role Overview This is a role for someone who takes ownership, builds structure, and makes service delivery something the business and its customers can genuinely rely on. Westbase.io operates across three core service delivery pillars: Staging and Configuration … Field Services, and NOC Services (delivered via Westbase 24/7). As the business scales, structured service governance, commercial delivery discipline, and repeatable project management are becoming critical to how we grow and retain customers. The Service Delivery Manager is a central role within ...

passionate about delivering outstanding IT services and building strong client relationships? Do you have experience managing service delivery in a fast-paced environment? Can you drive service excellence, ensuring that client expectations are not only met but exceeded? What you'll be doing: Responsibilities Service Management … Best Practices: Ensure best practice, ITIL v4-aligned service delivery through ownership of ITIL processes. Oversee every element of service delivery for clients from onboarding to end-of-life management. Champion a "client-first" approach across the service management function. Client Relationship & Retention ...

Service Delivery Lead Up to £43,000 Swansea/Hybrid working CPS Group are working with a well-established and growing organisation looking to appoint a Service Delivery Lead to support the successful delivery of a range of programmes, projects and events. This … varied role that would suit someone with a strong background in project coordination, programme delivery or service delivery who enjoys taking ownership, working with multiple stakeholders and keeping complex projects moving in the right direction. You'll work across multiple programmes simultaneously, helping to coordinate delivery ...

Salary £61,923 Location Swansea, Wales, SA7 9FQ Job summary The Customer Services Performance Delivery lead is a key senior leadership role within Customer Services Group (CSG), responsible for leading and developing CSG's central performance, insight, services and Project control functions. The postholder will work across the whole … Service Delivery to translate insight into action, improving customer outcomes, operational performance, organisational resilience and delivery of strategic priorities. Passionate about people and public service excellence, the individual will be accountable for establishing a high-performing operational function that brings together workforce planning and resource modelling ...

Service Delivery Manager Remote (UK only) £60-65,000 Looking for a role where what you’re working on will make a positive impact on people’s lives? I’m helping a non-profit who combat loneliness and improve mental health for elderly and vulnerable people to scale … team with a Service Delivery Manager. About the role: To begin with, you will be firefighting then once the chaos settles; you will be looking at processes, KPIs, SLAs and documentation (there is no Level 2 support involved with this role), You’ll line manage a Service ...

Title: Service Operations Manager Location: Bridgend, South Wales Salary: Competitive Job Type: Permanent, Full time Working Hours: Monday to Friday, 9:00am to 5:30pm (flexible hours between 8:00am and 6:00pm) This is a leadership role for someone who can build brilliant teams, bring structure … fast-moving service environment, and still understand the technology well enough to challenge decisions, support escalations, and drive meaningful improvement. If you are a people-first leader with a strong technical grounding and the ambition to help shape a growing MSP, this role gives you the platform to make ...

line application support, taking ownership of more complex and escalated technical issues through investigation, root-cause analysis and resolution. You'll work closely with Service Delivery and Engineering teams, helping ensure customer issues are resolved effectively while also improving processes, documentation and automation across the support function. What … issues Using SQL to investigate databases, troubleshoot problems and correct data issues Writing and maintaining scripts to automate repetitive support tasks Working closely with Service Delivery and Engineering teams Managing and tracking incidents through an issue management platform Identifying critical issues and escalating where appropriate Mentoring and supporting ...

function, ensuring it delivers measurable business value. Responsible for leading the Systems team, collaborating with key stakeholders and third-party suppliers to maintain high service standards while driving technology initiatives that support the organisation's strategic objectives. Technology Operations & Service Management Oversee and directly manage a broad portfolio … reporting platforms (Microsoft Fabric and Power BI), and Azure DevOps environments. Collaborate with strategic IT partners and third-party providers to ensure the effective delivery and ongoing management of infrastructure, end-user computing, networking services, enterprise applications, and digital platforms. User Support & Service Delivery Ensure the delivery ...

sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and hearty, Flexible hours between 08:00 to 18:00, with On Call weekend support on rotation. 5 days per week … will act as a key point of contact on our helpdesk for comms-related queries, resolving issues efficiently, escalating where appropriate, and ensuring outstanding service delivery for both our internal teams and partner environments. Key Responsibilities: Incident Management: Act as the first point of contact for telecoms-related ...

responsibilities Data Analysis and Interpretation Independently interpret and analyse complex, multi-source datasets, identifying trends, anomalies, and implications for public health policy and service delivery. Exercise professional judgement to select and apply appropriate analytical methods, balancing statistical rigour with practical constraints and stakeholder needs. Adapt national or standardised models … local datasets and service contexts, enhancing analytical relevance and impact. Understand and manage missing or incomplete data, applying appropriate techniques to ensure analytical integrity. Plan for iterative analysis, incorporating feedback and emerging priorities to refine outputs and maximise value. Apply the six dimensions of data quality to assess ...

Financial Services sector. This is a high-impact position combining bid leadership, solution design, and stakeholder engagement. You will work closely with sales, technical, service delivery, and client teams to develop compelling, commercially viable solutions that address complex customer challenges. If you have a passion for shaping winning … propositions, translating client requirements into innovative managed service solutions, and thriving in a fast-paced environment, we'd love to hear from you. Key Responsibilities Lead the end-to-end bid process for new business opportunities within Financial Services. Analyse client requirements, RFPs, RFIs, and tenders to develop winning ...

Vacancy: Senior Asset Delivery Manager Closing date: Monday 24 August Shortlisting: Wednesday 26 August Proposed Interview date: Wednesday 2 September Salary: £61,522.68 About the vacancy: We're looking for an experienced and driven Senior Asset Delivery Manager to lead the delivery of major investment programmes across … outcomes, and ensuring compliance with all relevant regulatory and building safety requirements. This is an exciting opportunity for a strategic leader with strong programme delivery, contract management, and stakeholder engagement experience to make a lasting impact on residents and neighbourhoods. A full UK Driving licence is essential for this ...

diagnosing and resolving 2nd/3rd line support incidents Carrying out root cause analysis and implementing long-term solutions Working closely with Engineering and Service Delivery teams Writing and maintaining automation scripts Supporting and mentoring junior team members Maintaining technical documentation and knowledge base articles What ...

role Lead and shape NRW's software engineering and digital delivery capability, overseeing high-performing agile teams responsible for developing, supporting and continuously improving business-critical digital products and services. As Team Leader for Software Development, you'll provide strategic and technical leadership, creating an inclusive, innovative and delivery … continuous improvement, ensuring digital solutions deliver real value across the organisation. Working closely with internal stakeholders and external partners, you'll oversee the successful delivery of complex digital services, balancing quality, performance, risk and value for money. This is an exciting opportunity to influence technical direction, champion innovation ...

meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Electrical Bias Engineer CBRE Global Workplace Solutions is a leading … chilled beams Experience and understanding of HVAC systems Understanding of a CDM process Excellent facilitation, communication skills at all levels Evidence of Excellent Customer Service Delivery Able to organise self to manage assigned tasks, determine material requirements. Experience of H & S procedures & requirements. COSHH, Working at Heights, Risk ...

services they need to deliver the Authority's statutory responsibilities while creating modern, secure and efficient ways of working. This is a broad strategic delivery role. Working closely with the Director of Data & Assurance, you will lead the implementation of the Authority's Digital, Data & Technology Strategy, overseeing enterprise … systems, digital services, national registers, information management, analytics and technology services. You will also manage the Authority's technology suppliers and service providers, ensuring services are resilient, innovative, cost-effective and aligned to organisational priorities. Beyond the organisation itself, you will work collaboratively with government, local authorities, technology providers ...

location role, and travel expenses for office attendance are not covered. Working patterns are aligned to assessment schedules. This role requires experience in assessment delivery (e.g. recruitment, interviewing, or structured candidate assessment). Full training provided on systems including SOVA and MS Teams. What you will be doing: Delivering … line with established processes and quality standards. Resolving issues calmly and effectively during live assessment activities, working with operational support teams to maintain service delivery. Contributing to a culture of continuous improvement, collaboration and knowledge sharing across the team. What you'll bring: Excellent communication skills, with the ability ...

will build effective relationships with commissioners, providers and internal JCC teams, ensuring patients progress efficiently through CCAPS to support timely resource allocation and service delivery. The role also involves supporting the monitoring and administration of framework contracts, maintaining accurate records and contributing to continuous service improvement. … view in Trac. This is an excellent opportunity for an individual with strong communication, organisational and stakeholder management skills to contribute to the delivery of high-quality, nationally commissioned services across NHS Wales. Person Specification Experience Essential Experience of operating and managing systems and chasing enquiries to meet deadlines. ...

time, permanent, office-based role working Monday to Friday, 8:00am to 5:00pm although flexibility will be considered if required. Key Responsibilities: Customer Service & Communication: Act as a key point of contact for customer queries, providing timely and professional updates via phone and email. Liaise directly with customers … regarding job bookings, changes, follow-up work, and general service updates. Follow up with customers post-service to gather feedback and ensure satisfaction. Handle incoming service-related queries and complaints in a calm, helpful, and solution-focused manner. Maintain strong relationships with regular clients and ensure ...

support to plan, direct and monitor the activities of the team to achieve all performance targets. Identify opportunities to improve planning performance and customer service delivery. Communicate effectively and efficiently with operational staff (supervisors and operatives). Data Input into our Works System What youll bring We value … Level 1-3 Experience with technology and software Experience of working in the water industry, that would be preferable but not essential Excellent Customer Service Advanced IT skills Strong Communication Skills Good attention to detail Structured & able to prioritise their own workload Team player who is willing to help ...