13 of 13 Service Delivery Jobs in Wales

business community. Please do not contact the recruiter directly. About the job Job summary Can you support and improve SAP-related systems while managing service performance, incidents and stakeholder communication effectively? Do you have experience delivering digital system improvements, managing suppliers and translating technical information into clear business insights … love to hear from you! The HEO Systems Management role is responsible for supporting the delivery, optimisation and technical management of systems and services, with a focus on payment services, system integrations and digital process improvement. This role involves working closely with senior stakeholders, technical teams and external suppliers ...

Service Desk Manager MSP Location: Nr Cardiff (Hybrid) Salary: £46,000 This is an excellent opportunity for an experienced Service Desk Manager to join a well-established Managed Service Provider nr Cardiff. Youll lead a high-performing technical support team, shape service delivery, and drive … oversight, this role will suit you perfectly. Key Responsibilities Lead, mentor, and develop a team of 1st 2nd line engineers Oversee day-to-day Service Desk operations, ensuring SLAs and KPIs are consistently achieved Act as the senior escalation point for technical and customer issues Manage resource planning, shift ...

Your new company An award-winning, established company in the Llanelli area. Your new role We're looking for a dynamic and highly organised Service Desk Administrator to take ownership of our Service Team operations. In this pivotal role, you will be the central hub for our installation … maintenance, and customer support functions, ensuring seamless coordination, exceptional service delivery, and full traceability from query to completion. Liaising directly with clients and engineers, resolving queries, driving process improvements, and supporting the growth of the department.If you're passionate about customer experience, operations, and delivering results, this role ...

seeking a Senior Platform Engineer to take a pivotal role in the Driver and Vehicle Standards Agency (DVSA). You will drive technical delivery for large-scale, public-facing digital services, ensuring they are resilient, secure and cost-effective, with a mandate for continuous improvement. This senior role focuses … implementation to the wider scrum team, ensuring alignment with the Principal Cloud Engineer's strategy. Engage effectively with engineers, developers and testers across the delivery lifecycle, including those with varying technical maturity, to improve engineering practices. Do you... Possess deep expertise in AWS and strong knowledge of wider technology ...

Service Desk Manager MSP Location: Nr Cardiff (Hybrid) Salary: £46,000 This is an excellent opportunity for an experienced Service Desk Manager to join a well-established Managed Service Provider nr Cardiff. Youll lead a high-performing technical support team, shape service delivery, and drive ...

revolutionise patient care and outcomes through cutting-edge technology and smarter ways of working. Our vision? To create a customer-focused, innovation-driven ICT service that delivers real value where it matters most. With our Integrated Digital Solutions Strategy, we're enhancing interoperability, improving system resilience, and enabling seamless … organised, with the ability to prioritise in a complex environment, strong analytical and problem-solving skills, and a collaborative approach with a passion for service improvement and innovation. About us If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi ...

governed Power BI architecture, including standardised semantic models and dataflows; - Ensure robust Identity and Access Management (IAM) across Power BI workspaces, enabling true self-service analytics without compromising data privacy. Data Stewardship & Leadership - Proactively identify data and logic inconsistencies between systems, providing clear evidence and insight to support stakeholders … naming conventions, metadata standards, and data residency/sovereignty protocols. Stakeholder Engagement & Continuous Improvement - Constructively challenge stakeholders and teams where necessary on scope and delivery to ensure deliverables remain on track; - Support continuous improvement efforts through ongoing analysis and feedback, and implementation of best practices; - Coach and mentor colleagues ...

JobTitle Level3SecurityAnalystIncidentResponse&VulnerabilityManagement Department ServiceDelivery/Security ReportingTo SecurityLead/ServiceDeliveryManager OperatesunderthedirectionoftheIncidentManagerduringsecurityincidents Location UK(Hybrid)OfficeinCardiff1-2daysperweek,regularclientsitetravel. WorkingPattern MondaytoFridaywithparticipationintheon-callSecurityandMajorIncidentrotaasrequired RolePurpose TheLevel3SecurityAnalystisresponsibleforthetechnicalinvestigation,containment,remediation,andresolutionofITsecurityincidentsandvulnerabilitiesacrossacomplex,multi-sitecustomerestatesupportedbytheMSP. Theroleactsasaseniortechnicalauthorityforsecurityincidents,workingalongsideIncidentManagement,Infrastructure,Network,andApplicationteamstoensuresecurityissuesareresolvedend-to-end,correctlydocumented,anddonotreoccur. KeyAccountabilitiesSecurityIncidentInvestigation&Response Actasthetechnicalleadfortheinvestigationofsecurityincidentsacrosssupportedplatforms. Investigatemalware,ransomware,accountcompromise,unauthorisedaccess,suspiciousactivity,andsecuritymisconfiguration. Performdetailedrootcauseanalysisacrossendpoint,identity,network,andapplicationlayers. ...

will play a central role in digital transformation by improving network performance, enabling secure connectivity and integration, and adopting modern networking technologies to enhance service delivery and user experience. We are looking for someone with strong technical and organisational skills, confident operating within a complex DDaT environment. … language skills are desirable but not essential. N.B This role involves frequent travel throughout South Wales and will require periodic travel outside of the Service area. The successful candidate will also be subject to satisfactory clearance checks. Contract: Permanent Grade : 10 Salary: £37,280- £38,220 Hours of Work ...

They will contribute to digital transformation initiatives by supporting secure connectivity, assisting with network improvements, and gaining experience with modern networking technologies to improve service delivery and user experience. We are looking for someone with a good technical foundation and a willingness to learn, who is comfortable working ...

JobTitle Level3SecurityAnalystIncidentResponse&VulnerabilityManagement Department ServiceDelivery/Security ReportingTo SecurityLead/ServiceDeliveryManager OperatesunderthedirectionoftheIncidentManagerduringsecurityincidents Location UK(Hybrid)OfficeinCardiff1-2daysperweek,regularclientsitetravel. WorkingPattern MondaytoFridaywithparticipationintheon-callSecurityandMajorIncidentrotaasrequired xkybehq RolePurpose TheLe Read all the information about this opportunity carefully, then use the application button below to send your CV and application. Please click on the apply button ...

engineering organisation. This is an excellent opportunity for an individual with strong administrative skills, data management experience, and a commitment to delivering high-quality service within a fast-paced finance environment. Key Responsibilities As a Master Data Administrator, you will be responsible for the accurate maintenance and administration … customer and supplier master data across multiple ERP systems. Working closely with internal stakeholders, you will help ensure data integrity, compliance, and efficient service delivery. Responsibilities include: Creating and updating customer and supplier records across multiple ERP systems Conducting credit checks and due diligence activities Verifying supplier bank details ...

place: w/c 22nd June 2026 Interviews are anticipated to take place: w/c 29th June 2026 South Wales Fire and Rescue Service is seeking to recruit a highly motivated and experienced individual to join its Digital, Data and Technology (ICT) function as an Applications Senior Engineer. … This pivotal role sits at the heart of the Service’s DDaT provision, ensuring the effective support, maintenance and continuous improvement of critical systems that enable both operational response and corporate service delivery. The successful candidate will provide specialist technical expertise alongside day-to-day supervision within ...