19 of 19 Service Delivery Jobs in Wales

superb client in Cardiff, a recognised leader in the IT Service Management sector, is seeking a dynamic Service Delivery Manager to join their growing team. You will support the Director of Customer Success; ensuring the smooth delivery of IT services to key, blue chip customers, maintaining … exceptional service and driving continual improvement. You'll be the customer champion within the business - building strong, trusted relationships and ensuring services align with both customer needs and ITIL best practice. The role will involve regular (twice weekly) work from the Cardiff HQ; some home working, and some time

superb client in Cardiff, a recognised leader in the IT Service Management sector, is seeking a dynamic Service Delivery Manager to join their growing team. You will support the Director of Customer Success; ensuring the smooth delivery of IT services to key, blue chip customers, maintaining … exceptional service and driving continual improvement. You'll be the customer champion within the business - building strong, trusted relationships and ensuring services align with both customer needs and ITIL best practice. The role will involve regular (twice weekly) work from the Cardiff HQ; some home working, and some time

summary An exciting opportunity has arisen to be responsible for the operational delivery and continuous improvement of the Financial Management System (FMS) and associated enterprise resource planning (ERP) platforms across NHS Wales. The role bridges finance, purchase to pay, procurement, supply chain and supplier performance and contract management, system … includes the Central E-business Services team help desk function providing second- and third-line support for all NHS Wales organisations. Responsible for the delivery and day to day management of highly complex programmes of technical and cultural change, using recognised methodologies such as PRINCE, AGILE and Management

users and clinicians. All support work is undertaken in accordance with National policies, processes and procedures described by the Welsh Health IT Service Management Boards as part of its adoption of ITIL best practice. The ability to speak Welsh is desirable for this post; English and/or Welsh … committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people. Excellent customer service is something we strive for, for both our internal and external customers. Offeringa comprehensive benefits package, there is something for everyone. To find out more

superb client in Cardiff, a recognised leader in the IT Service Management sector, is seeking a dynamic Service Delivery Manager to join their growing team. You will support the Director of Customer Success; ensuring the smooth delivery of IT services to key, blue chip customers, maintaining … exceptional service and driving continual improvement click apply for full job details

transformation to enhance ways of working." We're on an exciting journey to deliver major change and evolve ICT into a customer-centric service that leverages technology and innovation to deliver exceptional value. We are seeking a dynamic and experienced ICT Service Desk Manager to lead our Service Desk Team and drive service excellence across our organisation. About the Role As ICT Service Desk Manager, you will: Lead the ICT Service Desk Team, supporting over 19,500 users and managing more than 30,000 network devices. Ensure the efficient operation, management, and continuous improvement

Security Engineers, whose role extends beyond mere adherence to industry best practices. Our Technical Project Managers play a pivotal role in formulating and executing service delivery strategies that align with the rigorous quality standards set by CENSUS. Drawing from their robust technical background and leveraging their project & stakeholder … this role, you will use your technical background - in the Application Security domain – along with your Project Management skills to ensure a successful service delivery to our clients. You will work side-by-side with our clients' development and security teams & partners, under engagements/projects that involve

Security Engineers, whose role extends beyond mere adherence to industry best practices. Our Technical Project Managers play a pivotal role in formulating and executing service delivery strategies that align with the rigorous quality standards set by CENSUS. Drawing from their robust technical background and leveraging their project & stakeholder … this role, you will use your technical background - in the Application Security domain – along with your Project Management skills to ensure a successful service delivery to our clients. You will work side-by-side with our clients' development and security teams & partners, under engagements/projects that involve

role where your technical problem-solving skills meet exceptional customer care? This is an exciting full time permanent opportunity to join a growing service team delivering top-tier support and account management to key clients. As a Customer Experience Executive , you'll be at the heart of ensuring first … class service delivery, coordinating technical support, and building strong relationships with clients who rely on outstanding service standards every day. What You'll Be Doing Manage and develop long-term relationships with a portfolio of major and specialist accounts. Act as the main point of contact

requirements documentation – in readiness for the developers to commence coding, project highlight reporting etc. testing: to assist as and when required Working with the Service Delivery team regarding service transition To support the Squad in both the maintenance and support of existing systems to meet (or exceed … Service Level Agreements (SLAs) You should apply if you have: Experience of working in an agile environment and the management of a product backlog Knowledges of Microsoft Azure DevOps would be an advantage Excellent communication and coordinating skills will ability to gather and challenge requirements Experience of a fast

orientated, analytical and adept at problem solving and presenting to others. You will understand the positive impact on a business that an excellent digital service delivery provision will bring, and will display excellent relationship building, interpersonal, and negotiating skills. The role is hybrid working, some office presence required … then please apply without delay for the opportunity to develop your career with driven yet friendly organisation continually looking to provide a better service to customers. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act.

orientated, analytical and adept at problem solving and presenting to others. You will understand the positive impact on a business that an excellent digital service delivery provision will bring, and will display excellent relationship building, interpersonal, and negotiating skills. The role is hybrid working, some office presence required … then please apply without delay for the opportunity to develop your career with driven yet friendly organisation continually looking to provide a better service to customers. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act.

container orchestration (Kubernetes) and serverless functions. Ensuring high availability, disaster recovery, and cost optimisation. Driving security compliance (ISO27001, GDPR) and risk mitigation. Collaborating with service delivery, development, product, and security teams. What you'll need to succeed Proven leadership experience in infrastructure and DevOps (2+ years). Strong … will enjoy remote working, holidays starting at 28 days per annum plus bank holidays, with an increase of one holiday day per year of service up to a maximum of 33 days, a day off for your birthday, a life assurance scheme, and a pension scheme. What you need

container orchestration (Kubernetes) and serverless functions. Ensuring high availability, disaster recovery, and cost optimisation. Driving security compliance (ISO27001, GDPR) and risk mitigation. Collaborating with service delivery, development, product, and security teams. What you'll need to succeed Proven leadership experience in infrastructure and DevOps (2+ years). Strong … will enjoy remote working, holidays starting at 28 days per annum plus bank holidays, with an increase of one holiday day per year of service up to a maximum of 33 days, a day off for your birthday, a life assurance scheme, and a pension scheme. What you need

Designing complex new and modified ICT systems that address ICT security, performance and availability requirements; Leading on software and hardware installations, specifications, testing and service transition; Supporting the Trust in meeting business objectives by identifying potential technology innovations, engaging with the business over how these can be exploited … Centres are operating at their optimum performance, availability to IT users and integrity of their data; Providing technical expertise and professional support to the Service Delivery team. Proactively and positively contribute to the achievement of deliverables through individual and team effort. Manage the production of the required deliverables

Customer Success Executive Location: Cardiff/Hybrid working Salary: £24,000 Are you a talented individual that understands what excellent Customer Service looks like? Would you like to work for a company that values their employees, provides personal development and significant career progression? Our client has recently … training and flexible working. You will be reporting to the Customer Success Manager, the Customer Success Executive primary role is to provide world-class service to their customers by supporting them to achieve maximum results in utilising the client’s technology platform. You will need to have: Excellent communication

896. Contract: Fixed Term 2 years Full Time: 37.5 hours per week Closing date for applications: 14th December 2025. The single corporate service is delivered across both organisation. You may be based at either IWT or PHU and individuals may be required to undertake business travel between sites. … existing primary location will remain unchanged.The staff mobility local agreement will apply. Key Responsibilities: The Principal Enterprise Architect reports to the Head of Technical Delivery and is a key member of the IT Department; providing technical leadership and standards in critical areas of digital technology, service resilience

Team Application Development Team Providing operational direction, performance management, and professional development. Work closely with clinical, operational, and digital colleagues to ensure Applications meet service needs, support safe patient care, and align with the wider Digital and Data Strategy of Powys Teaching Health Board (PTHB). Main duties … teams charge. Ensure clear objectives, performance management, and professional development. Oversee day-to-day support and maintenance of clinical systems, ensuring incidents and service requests meet agreed SLAs. Act as escalation point for complex issues, coordinating resolution. Manage implementation, upgrades, and configuration of clinical applications with minimal service

Citrus Recruit are excited to be recruiting for a Business Development Manager working with a leading parcel delivery company. Do you have a proven track record in selling within the parcel delivery industry? If so, this could be the perfect next step in your career. My client … forward-thinking logistics business, is looking for an Business Development Manager with a proven track record within the parcel delivery industry, within the NP postcode area In this role, you'll play a key part in driving new business growth and expanding my client s footprint across the Newport