1 to 25 of 38 Service Delivery Jobs in Wales

# Associate Manager- IT Service Delivery**An Amazing Career Opportunity for a Associate Manager- IT Service Delivery!!****Location:** Cardiff, UK**Job ID: 52250**The Associate IT Service Delivery Manager is key to ensuring an outstanding level of first and second tier IT service delivery by supervising a team of technicians to resolve incidents and service requests that are technical in nature and encompass a broad variety of technologies, including, but not limited to networking, Windows/MAC/Linux operating systems, backup, email, account administration, computer hardware and end user ...

Service Experience Manager Nr Cardiff (Hybrid – 2 days WFH per week) Salary: £50,000 + Full Benefits A leading UK Managed Services provider is seeking an experienced Service Experience Manager to drive service quality, end-user satisfaction, and continual improvement across Workplace and EUC services. This role … ideal for someone who thrives in operational environments, understands the realities of front-line service delivery, and is passionate about improving how users experience technology day-to-day. The Role As the Service Experience Manager, you'll be responsible for ensuring operational excellence across service operations ...

Service Delivery Manager | Cardiff | £62,000 + excellent benefits An opportunity has arisen for an experienced Service Delivery Manager to take ownership of business-critical technology services within a complex, regulated organisation. You'll operate at the centre of a multi-supplier technology environment, making sure … strategic partners meet their service commitments and that technical performance translates into dependable outcomes for colleagues. The organisation supports a large, geographically distributed workforce and provides services that must remain resilient around the clock. This position combines supplier governance, operational service management, continual improvement and senior stakeholder engagement. ...

Service Delivery Manager | Cardiff | £62,000 + excellent benefits An opportunity has arisen for an experienced Service Delivery Manager to take ownership of business-critical technology services within a complex, regulated organisation. You'll operate at the centre of a multi-supplier technology environment, making sure … strategic partners meet their service commitments and that technical performance translates into dependable outcomes for colleagues. The organisation supports a large, geographically distributed workforce and provides services that must remain resilient around the clock. This position combines supplier governance, operational service management, continual improvement and senior stakeholder engagement. ...

client, a leading gas distribution business serving Wales and the south-west of England, is seeking a permanent Service Delivery Manager to oversee the end-to-end performance of a portfolio of IT services. Working within a critical infrastructure environment, you will coordinate strategic partners and suppliers … ensure reliable, secure and user-friendly technology services. Key Responsibilities: Own the day-to-day delivery and performance of assigned IT services and products against agreed SLAs, KPIs and contractual obligations Manage service levels and report on partner performance, including service credits and contractual performance schemes Coordinate ...

site technical lead within our Managed Campus Programme, you will be the primary customer interface and single point of contact for service delivery activities across multiple datacentre locations. Working closely with customers, project teams and field engineers, you will oversee ongoing service delivery, ensure service … delivered safely, efficiently and in line with customer expectations. This role requires regular travel between datacentre locations across Germany. Key Responsibilities Lead daily service delivery activities across assigned datacentre locations. Coordinate resources, schedules and service activities to ensure efficient delivery. Act as the primary point of contact ...

Title: Service Desk Manager (Internal Applications Only) Location: Cardiff (Hybrid) Contract type: Permanent #LI-Hybrid About the role This position sits within the Service Desk function of the Cloud, Cyber and IT (CCIT) Business Unit and reports directly to the Head of Service Desk. The Service Desk Manager is responsible for the operational leadership, performance and continuous improvement of ARO’s 1st and 2nd Line Service Desk teams. The role ensures the consistent delivery of high-quality support services, achievement of contractual service levels and customer outcomes, and the development ...

Global is seeking an Associate Manager of IT Service Delivery in Cardiff, UK. You will lead a team of IT service delivery professionals, ensuring high-quality incident and service request handling across diverse technologies. The role requires ITIL knowledge, strong customer service, and leadership ...

Global, part of the ASSA ABLOY Group, seeks an Associate Manager of IT Service Delivery in Cardiff. You will lead a team delivering first- and second-line IT support, manage tickets, and uphold ITIL-aligned processes while collaborating with global IT Service Delivery teams. The role … emphasizes coaching, training, and performance reviews, with a focus on customer service excellence and cross-functional partnerships across the business. #J-18808-Ljbffr ...

Matchtech Group is seeking an experienced Service Delivery Manager to oversee end-to-end IT service performance within a critical infrastructure environment. You will coordinate multiple partners and suppliers to ensure reliable, secure technology services for the Wales and south-west England region. The role focuses … delivering service improvements, managing SLAs/KPIs, and ensuring compliance with security and governance requirements, including NIS and CAF frameworks. #J-18808-Ljbffr ...

Yolk Recruitment in Cardiff seeks a Service Delivery Manager to own the performance of critical technology services within a regulated environment. You will operate at the centre of a multi-supplier ecosystem, ensuring partners meet commitments and that technical performance translates into reliable outcomes for a large, distributed … workforce. This role combines supplier governance, operational service management and continual improvement, with senior stakeholder engagement. #J-18808-Ljbffr ...

Global Cardiff is seeking an Associate Manager- IT Service Delivery to lead a team of IT professionals ensuring first and second-line support across a broad set of technologies. You will oversee ticketing, policy adherence, and cross-functional collaboration to maintain service levels for HID users worldwide. ...

Department for an experienced and motivated DDaT Infrastructure Manager. In this key leadership role, you will be responsible for the effective management of all service delivery, support and administrative functions across the DDaT Infrastructure Team, ensuring the provision of resilient, secure and high-performing technology services across … knowledge and flexibility required to meet evolving organisational and technological demands. This is an excellent opportunity for an experienced manager to drive innovation, improve service delivery and play a vital role in shaping the future of digital services within South Wales Fire and Rescue Service. Contract: Permanent Grade ...

lead the analysis, development, implementation and ongoing support of digital systems, promote smarter ways of working, and provide expert advice and solutions that improve service efficiency, data availability and customer experience. Key Responsibilities Lead the management, support and development of business-critical and operational digital systems, ensuring they meet … departmental business requirements. Lead the delivery of priority system projects, upgrades, enhancements and critical business processes, including end-of-year activities. Undertake system investigations, feasibility studies, requirements analysis, system design, programming/coding, testing, integration testing and implementation across a range of technologies. Lead the analysis and reporting ...

social housing and public sector buildings across the UK. With nationwide coverage and skilled local teams, we deliver a reliable end-to-end service that ensures homes and public spaces are safe, sustainable, and well-maintained. We specialise in responsive repairs and voids, planned maintenance, energy-efficiency upgrades, compliance … works, and major improvement programmes. Our approach combines quality workmanship, strong resident communication, and efficient project delivery to achieve the best outcomes for customers and communities. Driven by ambitious growth plans, we continue to expand our capabilities and adapt to the evolving needs of our clients. Our reputation ...

vulnerability management lifecycle, ensuring compliance with Cyber Essentials Plus requirements within a highly secure enterprise environment. Working closely with infrastructure teams, service providers, asset owners and security stakeholders, you will be responsible for coordinating vulnerability remediation activities, validating coverage, tracking progress and escalating compliance risks. This is a governance … inventory records. Review, prioritise and manage Critical and High vulnerabilities in line with Cyber Essentials Plus requirements. Coordinate remediation ownership across internal teams, managed service providers and third-party stakeholders. Raise, maintain and track vulnerability remediation tickets using Remedy or equivalent ITSM tools. Investigate unidentified asset ownership and resolve ...

social housing and public sector buildings across the UK. With nationwide coverage and skilled local teams, we deliver a reliable end-to-end service that ensures homes and public spaces are safe, sustainable, and well-maintained. We specialise in responsive repairs and voids, planned maintenance, energy-efficiency upgrades, compliance … works, and major improvement programmes. Our approach combines quality workmanship, strong resident communication, and efficient project delivery to achieve the best outcomes for customers and communities. Driven by ambitious growth plans, we continue to expand our capabilities and adapt to the evolving needs of our clients. Our reputation ...

Space is looking for a IT- SAP/ERP Finance & Controlling senior specialist to reinforce its internal SAP team. You will contribute to the service delivery by the ERP Delivery Center, covering all of our Airbus Defence and Space ERP platforms including the French national platform. Inside … develop/modify the ABAP code to be adjusted to the new requirements. ABOUT YOU Experienced on SAP FICO domain Be fully customer and delivery oriented. Not a 100% match? No worries! Airbus supports your personal growth with customised development solutions. HOW WE CAN SUPPORT YOU Many ...

South Wales Fire and Rescue Service is recruiting an experienced DDaT Infrastructure Manager within the Digital, Data and Technology Department. You will lead the Infrastructure Team to deliver secure, high-performing technology services across the Service, ensuring resilience and effective incident response. This permanent role (Grade ...

business systems improvements. What You'll Do: Lead teams responsible for application support, business systems development and testing Drive improvements in governance, processes and service delivery Act as the senior escalation point for business-critical applications Manage and prioritise application change requests and enhancements Oversee the delivery … support technical teams when required Experience delivering application and business systems projects Experience working with ERP or enterprise application environments Knowledge of ITIL or service management environments Exposure to Microsoft technologies including C#, VB.NET and SQL would be beneficial Why You Should Apply: Opportunity to take ownership ...

Work with customers to understand their needs, configure the product, identify patterns across different users, and translate those patterns into production‐ready code. Technical Service Delivery: Build integrations, execute data migrations, and develop custom configurations to make the software work seamlessly for landlords. Relationship Management: Check in regularly ...

champion diversity, foster collaboration, and well-being. Provide flexible, digitally enhanced environments to encourage innovative teaching, research & collaborative work practices. Embrace effective and efficient service delivery to support long-term sustainability. Grow and diversify our income to generate surpluses for re-investment in our core purpose. The University … Information Technology) Services support delivery of this strategy by providing high quality technology, solutions, and services to support the web presence, corporate, learning and teaching, and research operations of the University and we have a proven record in responding to customer needs using innovative and evolving technologies. ...

This is a highly technical, hands-on role where you will manage the entire lifecycle of security incidents and support Security Operation Center (SOC) service delivery. Automation is a key target in our response activities, and your ideas will help drive our threat detection capabilities to a new dimension ...

champion diversity, foster collaboration, and well-being. Provide flexible, digitally enhanced environments to encourage innovative teaching, research & collaborative work practices. Embrace effective and efficient service delivery to support long‐term sustainability. Grow and diversify our income to generate surpluses for re‐investment in our core purpose. … seeking a highly motivated Productivity Engineer to join the Productivity Team within IT Services. This role will support the delivery of productivity, automation and AI-enabled services, helping to ensure digital technologies are effectively leveraged to improve efficiency, enhance user experience and support organisational priorities. You will support ...

Team Leader to head its IT Specialist function. You will lead 2nd/3rd Line and Maintenance Engineers, shaping incident response, proactive maintenance and service delivery to the highest standards. You will combine technical depth with strong leadership, drive improvements, mentor staff, manage SLAs and collaborate with partners. ...