20 of 20 Service Delivery Jobs in Wales

Location: Caerphilly, with potential travel to other Centerprise and customer sites Business Unit: Services, Service Operations Reporting Line: Operations Manager Package: Basic salary plus non-sales incentive Clearance: SC clearance, or the ability to obtain SC clearance, is required Working Pattern: Hybrid working, with Monday and Friday available … optional working from home days This is an opportunity to shape how users experience workplace technology across managed service environments. As Service Experience Manager, you will focus on service quality, operational control, user experience, and continuous improvement, ensuring issues are understood, resolved properly, and prevented from recurring. ...

Service Desk Manager – MSP Location: Cardiff (Hybrid) Salary: Competitive Employment Type: Full-time, Permanent This is a fantastic opportunity for you, a Service Desk Manager to join a well-established Managed Service Provider based in Cardiff that is looking to appoint an experienced Service Desk Manager … lead their technical support function. This is a key leadership role within a growing MSP environment, offering the chance to shape service delivery, develop a high-performing team, and drive continual improvement across the operation. If you’re an experienced Service Desk Manager who thrives ...

seeking a Senior Platform Engineer to take a pivotal role in the Driver and Vehicle Standards Agency (DVSA). You will drive technical delivery for large-scale, public-facing digital services, ensuring they are resilient, secure and cost-effective, with a mandate for continuous improvement. This senior role focuses … implementation to the wider scrum team, ensuring alignment with the Principal Cloud Engineer's strategy. Engage effectively with engineers, developers and testers across the delivery lifecycle, including those with varying technical maturity, to improve engineering practices. Do you... Possess deep expertise in AWS and strong knowledge of wider technology ...

technical delivery. * Ensure systems and equipment remain fit for purpose, secure, and effectively utilised. * Maintain awareness of emerging technologies and recommend improvements where appropriate. Service Improvement & Delivery * Contribute to the continuous improvement of infrastructure services and operational processes. * Support the development of standardised technical methodologies and best practices. … Assist in planning, organising, and deploying technical resources effectively. * Contribute to departmental plans, service delivery objectives, and business improvement initiatives. Stakeholder Management * Build effective working relationships with internal and external stakeholders. * Present technical information and recommendations clearly to senior managers and Chief Officers. * Deliver a high standard ...

primary functions are: to provide high quality IT systems, support and maintenance across the organisation to provide strategic advice and guidance to the service areas and their directorates to contribute to the delivery of the Council’s Digital First approach. The ICT Service consists of several functions … including: the Service Desk Enterprise Systems and Data teams responsible for the development, support and maintenance of both in-house developed and 3rd party applications ICT Services teams delivering network, server and end user computing services Security and Compliance About the job The technologies supported are predominantly based around ...

Digital Services Team, the Digital Infrastructure Lead has the responsibility for the development, maintenance, and support of the IT infrastructure for the Welsh Blood Service and Velindre Cancer Centre. As the Digital Infrastructure Lead you will be required to take a flexible and innovative approach combined with excellent interpersonal … communication and Organisational skills to ensure that service requirements for Network, client and infrastructure are supported and delivered across Velindre University NHS Trust. You will be expected to: Provide Operational/Technical Support of multiple services and systems Provide support, guidance and technical advice to colleagues and other ...

sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our 'Purple Army' and become part of a team driven … team of IT Specialist Team Leaders and IT Specialist Engineers. You will be responsible for ensuring the team are delivering the high-quality service and support to our partners of their IT environments. This role demands strong technical expertise, client-facing professionalism, the ability to lead and motivate ...

501plus an additional Digital and Data Profession allowance up to £28,560) plus plus £20,134 employer pension contribution per annum plus excellent Civil Service benefits. Shape the Future of Digital Services at DVSA: As a Chief Architect you will: Provide technical leadership in the development, operation and continuous … accurate Provide specialist architectural advice influencing senior stakeholders across the organisation Evaluate supplier proposals and make recommendations to senior leadership Oversee budgets and delivery from external partners ensuring scalable, secure and reusable solutions Lead the evolution of enterprise architecture across the organisation and wider government landscape Build capability, develop ...

governed Power BI architecture, including standardised semantic models and dataflows; - Ensure robust Identity and Access Management (IAM) across Power BI workspaces, enabling true self-service analytics without compromising data privacy. Data Stewardship & Leadership - Proactively identify data and logic inconsistencies between systems, providing clear evidence and insight to support stakeholders … naming conventions, metadata standards, and data residency/sovereignty protocols. Stakeholder Engagement & Continuous Improvement - Constructively challenge stakeholders and teams where necessary on scope and delivery to ensure deliverables remain on track; - Support continuous improvement efforts through ongoing analysis and feedback, and implementation of best practices; - Coach and mentor colleagues ...

ensuring alignment with overall business objectives and government requirements Drive innovation in software development practices, methodologies, and technologies to enhance product offerings and improve service delivery Lead the technical requirements and resource allocation in support of capture activities, including proposal development and solution design Oversee the design, implementation ...

focuses on leveraging emerging technologies to drive revenue, scale operations, and manage enterprise-wide risk, while delegating and holding to account day-to-day service delivery of the Head of IT. As the organisation continues to expand, the operational complexity, regulatory requirements, digital dependency and scale … Group have increased significantly. Technology is now a critical enabler of operational resilience, regulatory compliance, service quality, communication, cyber security and organisational scalability. Key responsibilities at a glance Enterprise Architecture & Transformation: Design the multi-year digital roadmap to transition the Group from legacy systems to scalable, cloud-first ...

JobTitle Level3SecurityAnalystIncidentResponse&VulnerabilityManagement Department ServiceDelivery/Security ReportingTo SecurityLead/ServiceDeliveryManager OperatesunderthedirectionoftheIncidentManagerduringsecurityincidents Location UK(Hybrid)OfficeinCardiff1-2daysperweek,regularclientsitetravel. WorkingPattern MondaytoFridaywithparticipationintheon-callSecurityandMajorIncidentrotaasrequired RolePurpose TheLevel3SecurityAnalystisresponsibleforthetechnicalinvestigation,containment,remediation,andresolutionofITsecurityincidentsandvulnerabilitiesacrossacomplex,multi-sitecustomerestatesupportedbytheMSP. Theroleactsasaseniortechnicalauthorityforsecurityincidents,workingalongsideIncidentManagement,Infrastructure,Network,andApplicationteamstoensuresecurityissuesareresolvedend-to-end,correctlydocumented,anddonotreoccur. KeyAccountabilitiesSecurityIncidentInvestigation&Response Actasthetechnicalleadfortheinvestigationofsecurityincidentsacrosssupportedplatforms. Investigatemalware,ransomware,accountcompromise,unauthorisedaccess,suspiciousactivity,andsecuritymisconfiguration. Performdetailedrootcauseanalysisacrossendpoint,identity,network,andapplicationlayers. ...

will play a central role in digital transformation by improving network performance, enabling secure connectivity and integration, and adopting modern networking technologies to enhance service delivery and user experience. We are looking for someone with strong technical and organisational skills, confident operating within a complex DDaT environment. … language skills are desirable but not essential. N.B This role involves frequent travel throughout South Wales and will require periodic travel outside of the Service area. The successful candidate will also be subject to satisfactory clearance checks. Contract: Permanent Grade : 10 Salary: £37,280- £38,220 Hours of Work ...

They will contribute to digital transformation initiatives by supporting secure connectivity, assisting with network improvements, and gaining experience with modern networking technologies to improve service delivery and user experience. We are looking for someone with a good technical foundation and a willingness to learn, who is comfortable working ...

JobTitle Level3SecurityAnalystIncidentResponse&VulnerabilityManagement Department ServiceDelivery/Security ReportingTo SecurityLead/ServiceDeliveryManager OperatesunderthedirectionoftheIncidentManagerduringsecurityincidents Location UK(Hybrid)OfficeinCardiff1-2daysperweek,regularclientsitetravel. WorkingPattern MondaytoFridaywithparticipationintheon-callSecurityandMajorIncidentrotaasrequired xkybehq RolePurpose TheLe Read all the information about this opportunity carefully, then use the application button below to send your CV and application. Please click on the apply button ...

Digital Infrastructure Lead to oversee IT infrastructure for critical healthcare services. This role demands strong expertise in Microsoft Windows Server, SQL, and ITIL service delivery. Responsibilities include providing technical support and resolving complex IT issues within a clinical environment. Ideal candidates will have experience in customer liaison and knowledge … virtual environments. This fixed term position is crucial for supporting the Welsh Blood Service and Velindre Cancer Centre. #J-18808-Ljbffr ...

behalf of a public sector organisation in North Wales for a Network Engineer to join their ICT Infrastructure team. This role supports the delivery of critical services by ensuring the reliability and security of network, fixed and mobile communications. You will work closely with the ICT Infrastructure Manager, acting … technologies. Key responsibilities Day to day management and monitoring of network and telecom systems Fault diagnosis, installations, maintenance and upgrades Supporting infrastructure projects and service improvements Providing technical guidance and documentation to colleagues and users Liaising with suppliers and external organisations Producing reports and supporting audits and asset management ...

currently recruiting for an experienced IT Endpoint Field Service Engineer to support a growing laboratory network across Hertfordshire and West Essex. This is a hands-on, field-based role with a strong focus on hardware support, troubleshooting, and site-based IT service delivery. The Role … lunch break Occasional out-of-hours work may be required for urgent issues 24 days annual leave , increasing to 28 days after 5 years’ service Mileage expenses paid for travel outside base location This is a great opportunity for an experienced IT engineer looking for a varied, autonomous role ...

place: w/c 22nd June 2026 Interviews are anticipated to take place: w/c 29th June 2026 South Wales Fire and Rescue Service is seeking to recruit a highly motivated and experienced individual to join its Digital, Data and Technology (ICT) function as an Applications Senior Engineer. … This pivotal role sits at the heart of the Service’s DDaT provision, ensuring the effective support, maintenance and continuous improvement of critical systems that enable both operational response and corporate service delivery. The successful candidate will provide specialist technical expertise alongside day-to-day supervision within ...

JobTitleLevel3SecurityAnalystIncidentResponse&VulnerabilityManagement DepartmentServiceDelivery/Security ReportingToSecurityLead/ServiceDeliveryManager OperatesunderthedirectionoftheIncidentManagerduringsecurityincidents LocationUK(Hybrid)OfficeinCardiff1-2daysperweek,regularclientsitetravel. WorkingPatternMondaytoFridaywithparticipationintheon-callSecurityandMajorIncidentrotaasrequired RolePurpose TheLe... LFWQ1_UKTJ ...