11 of 11 Service Delivery Jobs in Wales

Service Delivery Manager Location: Nr Cardiff (Hybrid) Salary: £46,500 + Bonus + Benefits The Opportunity This is a fantastic opportunity for you, an experienced, confident IT Service Delivery Manager to take ownership of key Public and Private Sector accounts. If you thrive in a customer … facing role, enjoy driving service excellence, and can translate data into meaningful improvements, this is a strong next step. What You'll Do Lead service onboarding and go live activities Manage day to day service delivery across multiple accounts Produce and present monthly service performance ...

Service Desk Manager MSP Location: Nr Cardiff (Hybrid) Salary: £46,000 This is an excellent opportunity for an experienced Service Desk Manager to join a well-established Managed Service Provider nr Cardiff. Youll lead a high-performing technical support team, shape service delivery, and drive … oversight, this role will suit you perfectly. Key Responsibilities Lead, mentor, and develop a team of 1st 2nd line engineers Oversee day-to-day Service Desk operations, ensuring SLAs and KPIs are consistently achieved Act as the senior escalation point for technical and customer issues Manage resource planning, shift ...

Vacancy Disaster Recovery, Test and Maintenance Manager Role ID 204260 Directorate Finance and Corporate Services Team Service Delivery and Operations Location Flexible Grade/Salary range 09: £61,762 - £67,422 Working pattern Full time - 37 hours per week Working hours 37.00 Contract type Permanent Welsh Language level … Beginner Closing date 12/07/2026 The role This role sits within the Service Delivery and Operations Team in NRW's Digital, Data and Technology (DDaT) department and carries overall accountability for Disaster Recovery, Testing and Maintenance across all DDaT services. You will ensure that robust ...

maintaining the stability and reliability of critical services within the DVSA. You will be responsible for managing and coordinating the response to incidents, ensuring service disruptions are resolved as quickly and effectively as possible, while minimising impact on users and business operations. Working within a fast-paced operational environment … calm under pressure. You will contribute to continuous improvement by identifying trends, supporting root cause analysis, and helping to implement preventative measures to enhance service resilience. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions ...

Hays are supporting a national organisation in Swansea to recruit a new IT service management role. This is a permanent position paying up to £50,000pa and hybrid working typically 3 days per week in Swansea. In the role, you will own and drive end-to-end problem management … service stability by identifying trends, leading root cause analysis, and implementing permanent fixes with internal teams and suppliers. You will ensure effective post-incident reviews, maintain a knowledge base, and manage the full IT asset life cycle with a focus on optimisation, cost control, and compliance. You'll lead ...

Service Desk Manager MSP Location: Nr Cardiff (Hybrid) Salary: £46,000 This is an excellent opportunity for an experienced Service Desk Manager to join a well-established Managed Service Provider nr Cardiff. Youll lead a high-performing technical support team, shape service delivery, and drive ...

month FTC VIQU are partnering with a leading organisation undergoing continued digital transformation across critical services, seeking a Network Infrastructure Lead to support the delivery, maintenance, and improvement of secure and resilient infrastructure environments. Working as part of a wider Digital Services team, this role will focus on network … operations, infrastructure projects, and service improvements across a complex hybrid environment. This is a hands-on position combining BAU support and project delivery, with the opportunity to contribute to significant transformation initiatives supporting new and evolving sites. Key Responsibilities of the Network Infrastructure Lead: Provide expert operational ...

Director of Digital Government for Business Programme Employer: Government Recruitment Service Location: Cardiff Pay: £100,000 to £162,500 per year Contract Type: Permanent Hours: Full time Disability Confident: Yes Closing Date: 02/07/2026 About this job The Department for Business and Trade (DBT) is leading … profile, system-leading Director role, operating at the heart of government transformation. You will work across departmental boundaries and with senior leaders in policy, delivery and digital functions to shape and deliver this major reform. As Director, you will act as Senior Responsible Owner (SRO) for the programme, leading ...

scalable designs HR/Payroll Process Design Support the development and optimisation of HR/Payroll operating models, including process ownership, controls structures, and service delivery models. Lead or contribute to end-to-end process design across core HR/Payroll processes such as Hire to Retire. Ensure ...

sits between first-line support, application owners and development teams, providing technical and functional support across complex system workflows. This is not a standard Service Desk role. You will build strong knowledge of application behaviour, data flows, integrations and user needs, helping to improve system stability, user experience … progress and expected resolution timelines. Maintain knowledge articles, support documentation, process guides and reporting records. Contribute to continuous improvement across support processes, documentation and service delivery. Technical Requirements Minimum of 2 years' experience supporting business applications, systems or web-based platforms within a regulated environment. Strong troubleshooting capability across ...

currently recruiting for an experienced IT Endpoint Field Service Engineer to support a growing laboratory network across Hertfordshire and West Essex. This is a hands-on, field-based role with a strong focus on hardware support, troubleshooting, and site-based IT service delivery. The Role … lunch break Occasional out-of-hours work may be required for urgent issues 24 days annual leave , increasing to 28 days after 5 years’ service Mileage expenses paid for travel outside base location This is a great opportunity for an experienced IT engineer looking for a varied, autonomous role ...