16 of 16 Service Delivery Jobs in Wales

Location: Caerphilly, with potential travel to other Centerprise and customer sites Business Unit: Services, Service Operations Reporting Line: Operations Manager Package: Basic salary plus non-sales incentive Clearance: SC clearance, or the ability to obtain SC clearance, is required Working Pattern: Hybrid working, with Monday and Friday available … optional working from home days This is an opportunity to shape how users experience workplace technology across managed service environments. As Service Experience Manager, you will focus on service quality, operational control, user experience, and continuous improvement, ensuring issues are understood, resolved properly, and prevented from recurring. ...

Service Desk Manager – MSP Location: Cardiff (Hybrid) Salary: Competitive Employment Type: Full-time, Permanent This is a fantastic opportunity for you, a Service Desk Manager to join a well-established Managed Service Provider based in Cardiff that is looking to appoint an experienced Service Desk Manager … lead their technical support function. This is a key leadership role within a growing MSP environment, offering the chance to shape service delivery, develop a high-performing team, and drive continual improvement across the operation. If you’re an experienced Service Desk Manager who thrives ...

seeking a Senior Platform Engineer to take a pivotal role in the Driver and Vehicle Standards Agency (DVSA). You will drive technical delivery for large-scale, public-facing digital services, ensuring they are resilient, secure and cost-effective, with a mandate for continuous improvement. This senior role focuses … implementation to the wider scrum team, ensuring alignment with the Principal Cloud Engineer's strategy. Engage effectively with engineers, developers and testers across the delivery lifecycle, including those with varying technical maturity, to improve engineering practices. Do you... Possess deep expertise in AWS and strong knowledge of wider technology ...

primary functions are: to provide high quality IT systems, support and maintenance across the organisation to provide strategic advice and guidance to the service areas and their directorates to contribute to the delivery of the Council’s Digital First approach. The ICT Service consists of several functions … including: the Service Desk Enterprise Systems and Data teams responsible for the development, support and maintenance of both in-house developed and 3rd party applications ICT Services teams delivering network, server and end user computing services Security and Compliance About the job The technologies supported are predominantly based around ...

sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our 'Purple Army' and become part of a team driven … team of IT Specialist Team Leaders and IT Specialist Engineers. You will be responsible for ensuring the team are delivering the high-quality service and support to our partners of their IT environments. This role demands strong technical expertise, client-facing professionalism, the ability to lead and motivate ...

governed Power BI architecture, including standardised semantic models and dataflows; - Ensure robust Identity and Access Management (IAM) across Power BI workspaces, enabling true self-service analytics without compromising data privacy. Data Stewardship & Leadership - Proactively identify data and logic inconsistencies between systems, providing clear evidence and insight to support stakeholders … naming conventions, metadata standards, and data residency/sovereignty protocols. Stakeholder Engagement & Continuous Improvement - Constructively challenge stakeholders and teams where necessary on scope and delivery to ensure deliverables remain on track; - Support continuous improvement efforts through ongoing analysis and feedback, and implementation of best practices; - Coach and mentor colleagues ...

focuses on leveraging emerging technologies to drive revenue, scale operations, and manage enterprise-wide risk, while delegating and holding to account day-to-day service delivery of the Head of IT. As the organisation continues to expand, the operational complexity, regulatory requirements, digital dependency and scale … Group have increased significantly. Technology is now a critical enabler of operational resilience, regulatory compliance, service quality, communication, cyber security and organisational scalability. Key responsibilities at a glance Enterprise Architecture & Transformation: Design the multi-year digital roadmap to transition the Group from legacy systems to scalable, cloud-first ...

JobTitle Level3SecurityAnalystIncidentResponse&VulnerabilityManagement Department ServiceDelivery/Security ReportingTo SecurityLead/ServiceDeliveryManager OperatesunderthedirectionoftheIncidentManagerduringsecurityincidents Location UK(Hybrid)OfficeinCardiff1-2daysperweek,regularclientsitetravel. WorkingPattern MondaytoFridaywithparticipationintheon-callSecurityandMajorIncidentrotaasrequired RolePurpose TheLevel3SecurityAnalystisresponsibleforthetechnicalinvestigation,containment,remediation,andresolutionofITsecurityincidentsandvulnerabilitiesacrossacomplex,multi-sitecustomerestatesupportedbytheMSP. Theroleactsasaseniortechnicalauthorityforsecurityincidents,workingalongsideIncidentManagement,Infrastructure,Network,andApplicationteamstoensuresecurityissuesareresolvedend-to-end,correctlydocumented,anddonotreoccur. KeyAccountabilitiesSecurityIncidentInvestigation&Response Actasthetechnicalleadfortheinvestigationofsecurityincidentsacrosssupportedplatforms. Investigatemalware,ransomware,accountcompromise,unauthorisedaccess,suspiciousactivity,andsecuritymisconfiguration. Performdetailedrootcauseanalysisacrossendpoint,identity,network,andapplicationlayers. ...

will play a central role in digital transformation by improving network performance, enabling secure connectivity and integration, and adopting modern networking technologies to enhance service delivery and user experience. We are looking for someone with strong technical and organisational skills, confident operating within a complex DDaT environment. … language skills are desirable but not essential. N.B This role involves frequent travel throughout South Wales and will require periodic travel outside of the Service area. The successful candidate will also be subject to satisfactory clearance checks. Contract: Permanent Grade : 10 Salary: £37,280- £38,220 Hours of Work ...

They will contribute to digital transformation initiatives by supporting secure connectivity, assisting with network improvements, and gaining experience with modern networking technologies to improve service delivery and user experience. We are looking for someone with a good technical foundation and a willingness to learn, who is comfortable working ...

JobTitle Level3SecurityAnalystIncidentResponse&VulnerabilityManagement Department ServiceDelivery/Security ReportingTo SecurityLead/ServiceDeliveryManager OperatesunderthedirectionoftheIncidentManagerduringsecurityincidents Location UK(Hybrid)OfficeinCardiff1-2daysperweek,regularclientsitetravel. WorkingPattern MondaytoFridaywithparticipationintheon-callSecurityandMajorIncidentrotaasrequired xkybehq RolePurpose TheLe Read all the information about this opportunity carefully, then use the application button below to send your CV and application. Please click on the apply button ...

About the job The Change Delivery Team, part of the Resources Directorate, comprises Project Managers and Business Analysts and is pivotal in executing key projects and business change initiatives throughout the Council. An opportunity has arisen for a Senior Business Analyst to join this team, working on the Council … Corporate ERP (Enterprise Resource Planning) Replacement Project. This is a Senior Business Analyst role, which will be based within the Change Delivery Team. The successful candidate will support a programme of business analyst workstreams specifically aligned with the ERP project. You will be part of a highly motivated, dedicated ...

behalf of a public sector organisation in North Wales for a Network Engineer to join their ICT Infrastructure team. This role supports the delivery of critical services by ensuring the reliability and security of network, fixed and mobile communications. You will work closely with the ICT Infrastructure Manager, acting … technologies. Key responsibilities Day to day management and monitoring of network and telecom systems Fault diagnosis, installations, maintenance and upgrades Supporting infrastructure projects and service improvements Providing technical guidance and documentation to colleagues and users Liaising with suppliers and external organisations Producing reports and supporting audits and asset management ...

place: w/c 22nd June 2026 Interviews are anticipated to take place: w/c 29th June 2026 South Wales Fire and Rescue Service is seeking to recruit a highly motivated and experienced individual to join its Digital, Data and Technology (ICT) function as an Applications Senior Engineer. … This pivotal role sits at the heart of the Service’s DDaT provision, ensuring the effective support, maintenance and continuous improvement of critical systems that enable both operational response and corporate service delivery. The successful candidate will provide specialist technical expertise alongside day-to-day supervision within ...

Job Description JobTitleLevel3SecurityAnalystIncidentResponse&VulnerabilityManagement DepartmentServiceDelivery/Security ReportingToSecurityLead/ServiceDeliveryManager OperatesunderthedirectionoftheIncidentManagerduringsecurityincidents LocationUK(Hybrid)OfficeinCardiff1-2daysperweek,regularclientsitetravel. WorkingPatternMondaytoFridaywithparticipationintheon-callSecurityandMajorIncidentrotaasrequired xkybehq RolePurpose TheLe Applying for this role is straight forward Scroll down and click on Apply to ...

JobTitleLevel3SecurityAnalystIncidentResponse&VulnerabilityManagement DepartmentServiceDelivery/Security ReportingToSecurityLead/ServiceDeliveryManager OperatesunderthedirectionoftheIncidentManagerduringsecurityincidents LocationUK(Hybrid)OfficeinCardiff1-2daysperweek,regularclientsitetravel. WorkingPatternMondaytoFridaywithparticipationintheon-callSecurityandMajorIncidentrotaasrequired RolePurpose TheLe... LFWQ1_UKTJ ...