1 to 25 of 27 Service Delivery Jobs in Wales

inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Service Delivery Manager - MIM & Problem Position Description At CGI, we help clients transform critical IT services into resilient, high-performing experiences that deliver measurable business … value. As a Senior Service Delivery Manager specialising in Major Incident Management and Problem Management, you'll shape how complex services perform, lead teams through continual improvement, and build trusted relationships with senior clients and partners. You'll have the autonomy to influence strategy and develop innovative, experience ...

Service Delivery Lead Up to £43,000 Swansea/Hybrid working CPS Group are working with a well-established and growing organisation looking to appoint a Service Delivery Lead to support the successful delivery of a range of programmes, projects and events. This … varied role that would suit someone with a strong background in project coordination, programme delivery or service delivery who enjoys taking ownership, working with multiple stakeholders and keeping complex projects moving in the right direction. You'll work across multiple programmes simultaneously, helping to coordinate delivery ...

Service Delivery Manager Remote (UK only) £60-65,000 Looking for a role where what you’re working on will make a positive impact on people’s lives? I’m helping a non-profit who combat loneliness and improve mental health for elderly and vulnerable people to scale … team with a Service Delivery Manager. About the role: To begin with, you will be firefighting then once the chaos settles; you will be looking at processes, KPIs, SLAs and documentation (there is no Level 2 support involved with this role), You’ll line manage a Service ...

supply chain partner to Data Center Operations, Regional COOs, and site operating teams, enabling reliable, secure, and cost-efficient operations through supplier frameworks, service agreements, regional execution plans, and performance governance.The Director is accountable for EMEA execution of maintenance, service delivery, security, spares, asset lifecycle, issue resolution … data center operating services supporting regional operations teams.* Primary stakeholder interface with Data Center Operations, Regional COOs, and site leadership.* Ownership of EMEA regional service contracts and execution plans, including: maintenance (R&M and PM), facilities management, security services.* Governance of supplier performance frameworks, including QBRs, SBRs ...

Title: Service Operations Manager Location: Bridgend, South Wales Salary: Competitive Job Type: Permanent, Full time Working Hours: Monday to Friday, 9:00am to 5:30pm (flexible hours between 8:00am and 6:00pm) This is a leadership role for someone who can build brilliant teams, bring structure … fast-moving service environment, and still understand the technology well enough to challenge decisions, support escalations, and drive meaningful improvement. If you are a people-first leader with a strong technical grounding and the ambition to help shape a growing MSP, this role gives you the platform to make ...

community. Please do not contact the recruiter directly. About the job Job summary Can you confidently resolve complex IT issues while delivering exceptional customer service across phone, chat, email, and ticketing channels using ITSM tools such as ServiceNow? Have you developed strong troubleshooting skills across Windows and Microsoft packages … user technologies? Are you a team player who is a proactive problem-solver who thrives in a fast-paced support environment and consistently exceeds service expectations, with a desire to provide exceptional customer service? If so, we'd love to hear from you! The Service Desk team ...

Service Assurance Manager leads the Service Assurance team and is accountable for the effective governance of IT service management across HL's dual technology estate, spanning heritage systems, cloud services, and integrated third party platforms. The role ensures consistent execution of service management processes, strong major … Audit to provide confidence that services are operated safely, compliantly, and within agreed risk appetite. What you'll be doing Lead and manage the Service Assurance team, setting clear priorities, standards, and performance expectations Manage IT service management processes (Incident & Problem, Change & Release, Knowledge, and SACM) across ...

including the enhancement of management and leadership capabilities. The successful candidate will be responsible for the direct line management of staff, contributing to both service delivery and team development within the Directorate. Main duties of the job We are looking for an experienced and motivated Data Manager … accurate, reliable and meaningful information. This is an exciting opportunity to work closely with clinicians, managers and multidisciplinary teams to ensure that data supports service delivery, improvement and decision-making across the Directorate. The successful candidate will be responsible for ensuring that all clinical data sources, data collection ...

data and manages several critical digital systems and key elements of the Governments critical national infrastructure. Enterprise Security & Risk Management (ESRM) supports the secure delivery of DWP business, empowering the Department to operate within its security risk appetite, prioritise security improvement activities and maximise return on security investment. … someone who can see the bigger picture, build credibility with senior stakeholders, challenge constructively, and provide clear analysis of how security risks could affect service delivery, resilience, people, data, assets and public trust. Wewouldlovetohearfromyouifyoucandemonstrateyourskillsandexperienceacross all the following essential criteria: Experience providing risk assessment or assurance or decision support ...

visits in accordance with BS5839 standards. Ensure all Fire Alarm systems remain compliant with BS 5839 and report defects where necessary. Respond promptly to service calls from the Helpdesk during working hours and whilst on call. Identify non-repairable faults and recommend appropriate corrective actions. Order replacement parts … relationships with client site teams and colleagues. Deliver work efficiently and cost-effectively while maintaining high technical standards. Ensure compliance with contractual obligations and service level agreements. Work collaboratively with internal teams to meet operational targets and service delivery standards. Demonstrate flexibility to support operational requirements ...

function, ensuring it delivers measurable business value. Responsible for leading the Systems team, collaborating with key stakeholders and third-party suppliers to maintain high service standards while driving technology initiatives that support the organisation's strategic objectives. Technology Operations & Service Management Oversee and directly manage a broad portfolio … reporting platforms (Microsoft Fabric and Power BI), and Azure DevOps environments. Collaborate with strategic IT partners and third-party providers to ensure the effective delivery and ongoing management of infrastructure, end-user computing, networking services, enterprise applications, and digital platforms. User Support & Service Delivery Ensure the delivery ...

regional sales and support locations across the UK. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the role: We are looking for a highly motivated and technically capable Team Leader to lead Flotek … responsible for the day-to-day leadership, development and performance of our 2nd Line Engineers, 3rd Line Engineers and Maintenance Engineers, ensuring technical incidents, service requests and proactive maintenance activities are delivered to the highest standards. The successful candidate will combine strong technical capability with excellent leadership skills, helping ...

future Team Leader role. Working closely with the Practice Manager, Team Leaders and wider practice team, you will play a key role in supporting service delivery, improving administrative processes, managing patient recall programmes, developing protocols and procedures, and making effective use of digital systems. General Practice continues … identifying opportunities for improvement, and supporting colleagues through change. This role would suit someone who enjoys problem-solving, is committed to delivering excellent patient service, and can demonstrate commitment and has the ambition to develop into a leadership position in the future. Main duties of the job The post ...

Senior User Researcher About the Role We are seeking an experienced Senior User Researcher to join a growing digital transformation and product delivery team. You will play a key role in helping teams better understand user needs, behaviours and motivations, enabling the creation of products and services that deliver … behavioural and attitudinal research methods, with a strong understanding of when to apply them. Experience working across multiple stages of a product or service lifecycle, from discovery and exploration through to design and delivery. Current Security Check (SC) Clearance or eligibility to obtain SC Clearance through residency requirements. Experience ...

managed, accurately documented and commercially controlled. From cellular connectivity and satellite communications to video streaming and secure file-sharing platforms, you'll coordinate multiple service streams while working closely with our Technical, Sales and Finance teams and external service providers. What youll lead: Service Management: Maintain … comprehensive and accurate service register, ensuring services, contracts, subscriptions and service-related assets are properly recorded and managed. Network & Services: Oversee the operational performance of services including cellular connectivity, satellite communications, video streaming platforms and secure file-sharing solutions. Provisioning: Support the provisioning, modification, suspension and termination ...

operational data. Proven leadership skills with the ability to collaborate, influence stakeholders and drive positive outcomes through data-led insight. Experience leading change and service improvement, taking projects from concept to delivery while influencing others to achieve objectives. Strong decision-making skills with the ability to interpret complex … that support operational and strategic decision making. By combining data from multiple sources, you'll identify trends, measure performance and uncover opportunities to improve service delivery across Universal Credit and Labour Market services. You'll work with operational colleagues, digital teams and senior stakeholders, including Directors and Ministers ...

operational data. Proven leadership skills with the ability to collaborate, influence stakeholders and drive positive outcomes through data-led insight. Experience leading change and service improvement, taking projects from concept to delivery while influencing others to achieve objectives. Strong decision-making skills with the ability to interpret complex … that support operational and strategic decision making. By combining data from multiple sources, you'll identify trends, measure performance and uncover opportunities to improve service delivery across Universal Credit and Labour Market services. You'll work with operational colleagues, digital teams and senior stakeholders, including Directors and Ministers ...

supporting a high-profile defence client in recruiting Technical Service Manager. This is an initial 9 month contract to start from end of September, with the below requirements: Start date - End of September/start of October Outside IR35 £500 - £550 p/d outside IR35 Hybrid working … Cloud Platforms/Projects & Defence experience Clearance - UKSV DV Candidates are required to be Sole British Nationals due to engagement requirements As a Technical Service Manager you will play a key part within an organisation, responsible for overseeing the technical services team and ensuring that the company's technical ...

leader in the testing and certification of gaming devices and systems. We are proud of our stability and our history of world-class customer service delivery to more than 700 jurisdictions worldwide. Why You Should Work Here...Our employees are at the heart of everything we do, which ...

negotiations. Draft, review, and implement technology contracts. Support strategic technology and transformation programmes across the organisation. Identify and implement process improvements to enhance procurement service delivery. What you'll need to succeed Proven experience operating at Senior Buyer level (or equivalent) within IT procurement. Strong track record of delivering ...

negotiations. Draft, review, and implement technology contracts. Support strategic technology and transformation programmes across the organisation. Identify and implement process improvements to enhance procurement service delivery. What you'll need to succeed Proven experience operating at Senior Buyer level (or equivalent) within IT procurement. Strong track record of delivering ...

services they need to deliver the Authority's statutory responsibilities while creating modern, secure and efficient ways of working. This is a broad strategic delivery role. Working closely with the Director of Data & Assurance, you will lead the implementation of the Authority's Digital, Data & Technology Strategy, overseeing enterprise … systems, digital services, national registers, information management, analytics and technology services. You will also manage the Authority's technology suppliers and service providers, ensuring services are resilient, innovative, cost-effective and aligned to organisational priorities. Beyond the organisation itself, you will work collaboratively with government, local authorities, technology providers ...

with a suite of modern digital products. Working within multidisciplinary agile teams, you’ll be responsible for defining product vision, managing priorities, and ensuring delivery aligns with both user needs and business objectives. You’ll play a key role in shaping products throughout their lifecycle, from Discovery and Alpha … research, data, feedback and insight to drive decisions. Own and prioritise the product backlog. Lead story definition, refinement and prioritisation to ensure work is delivery-ready. Balance research, technical investigation, feature delivery and continuous improvement activities. Sign off completed work and take accountability for product quality. Ensure products ...

productivity and efficiency for customers worldwide. As the organisation continues to expand its UK technical team, they are now seeking a skilled and motivated Service Engineer to support customers in and around Bristol, maintain high standards of machine performance, and help drive industry-leading service delivery. Service Engineer responsibilities: Breakdown repairs and maintenance of CNC Machines, including multi-axis Mills and Lathes Routine service and inspections, as well as fault-finding Carrying out mechanical and minor electrical repairs to ball screws, bearings, gearboxes, pumps, and motors Machine levelling and alignments Installation and commissioning of machinery ...

team, you will design, build and run platform services that underpin critical digital products, helping development teams improve observability, monitoring, CI/CD and service resilience. As a Senior Backend Engineer (Site Reliability), you will: * Design, build and operate reliable, secure and scalable cloud platform services supporting critical digital …/CD capabilities. * Build software solutions using Python and modern engineering practices. * Write clean, maintainable code and infrastructure-as-code solutions to support service delivery. * Embed Site Reliability Engineering principles including SLIs, SLOs, error budgets and continual service improvement. * Support live service operations, incident management, troubleshooting ...