Services Delivery Jobs in Wales

As the Incident Analyst you will be responsible for managing and owning the incident management function. You will work closely with the Service Management team, technical teams and technical leads to ensure the implementation and design of Incident Management process and procedures. You will also be responsible for managing all...

Major Incident Management, Event Management, Service Request Management, SDI Service Desk Institute qualification, ITIL certified... Working with the Service Delivery Department, the right candidate will be responsible for 24x7 Operations Service Desk reporting to the company?s customers... Man Management skills (objective setting, performance management, leadership skills, motivational skills and...

The organisation is going through an ambitious programme of projects to deliver upgrades to several of its key IT systems and technology platforms. The team this role will sit with is responsible for supporting this business led change program and delivering these projects. - ITIL V3 Foundation certificate. - Ability to meet...

An excellent opportunity for an experienced Software Asset Management Analyst working with a leading utilities organisation based in South Wales who are looking to recruit into their Business information systems team, who work closely with the Service Delivery Team... - ITIL V3 Foundation certificate... - Knowledge Management experience. - Sound knowledge of ITIL...

My client are bringing all the IT infrastructure and systems back in house and are looking for a Service Analyst with experience of Service Design, Document the scope of services and support the early phases of service transition projects. Experience with ITIL is essential and the ideal candidate will have...

My client are bringing all the IT infrastructure and systems back in house and are looking for a Service Analyst with experience of Service Design, Document the scope of services and support the early phases of service transition projects. Experience with ITIL is essential and the ideal candidate will have...

Role Objectives: Ensure the implementation of Change and Release Processes, Procedures, tools, governance models and organisation, to ensure the provision of a reliable and resilient service Management capability... Ensure that core Change and Release management processes and procedures that are fit for purpose and match the needs of the client...

As an experienced Infrastructure Engineer, you will have an excellent understanding and experience of supporting a Wintel based Infrastructure with strong expertise in Network, Server & Service Delivery. You will have extensive knowledge of Windows 2003/2008 Server with some experience of SQL Server. You will have hands-on experience of...

Certification in Checkpoint or Cisco Firewall Technologies would be beneficial... You and your team will be responsible for the delivery of strict Network support methodologies, improvement of procedures to ensure the ongoing service delivery, managing and resolving of incidents (LAN, WAN, Wireless,IP routing, and Firewall)... Experience of Network Management...

Job Role: Business Intelligence Analyst... SQL Server Database Administration... Implementing continuous improvement by reviewing existing BI reports and identifying areas of improvement on service delivery and product quality aspects... Good experience using SQL SSRS. Good understanding of SQL including: -Stored procedures and functions... -Performance tuning. -Knowledge of relational database design.....

Prioritise and respond in a timely way to incidents raised and resolving them to the satisfaction of the users and IT Department SLA's... - Escalating cases to other members of the Service Delivery Team. - Windows Workstation and laptop builds and support... Key Skills: - Windows XP & 7 Operating Systems. - Microsoft Office...

Computer Futures are seeking a highly experienced Senior within the telecoms industry, to fill a vacant Managing Director role for my client. You will be responsible for the strategy, operational planning and service delivery within the EMEA market. You will manage a board compromising of a Technical Director, a Finance...

My client is looking for a skilled technical Engineer with a wide range of skills in Server, Microsoft, VMware & NetApp Storage to help deliver on-going projects and support a growing client base... They provide a full end to end service for the design, implementation and on-going management of...

Experience of working with 3rd Party managed WANs from BT beneficial. The Cisco Network Engineer will also be responsible for troubleshooting network problems on routers, switches, Load Balancers, Proxy Servers, DNS, and Firewalls... You and your team will be responsible for the delivery of strict Network support methodologies, improvement of...

Role Title: Business Intelligence Specialist... Systems Account with SAP BI BPC User experience... The estate comprises all applications and infrastructure operated by the finance outsource provider and also includes specific SAP BI and Performance Management applications (SAP BPC, PCM and Data Services) operated by FSD... User Setup of SAP BPC.