24 of 24 Service Delivery Jobs in Wales

Service Delivery Manager Location: Nr Cardiff (Hybrid) Salary: £46,500 + Bonus + Benefits The Opportunity This is a fantastic opportunity for you, an experienced, confident IT Service Delivery Manager to take ownership of key Public and Private Sector accounts. If you thrive in a customer … facing role, enjoy driving service excellence, and can translate data into meaningful improvements, this is a strong next step. What You'll Do Lead service onboarding and go live activities Manage day to day service delivery across multiple accounts Produce and present monthly service performance ...

Newport/Hybrid Job Type: Full-time Salary: £62256 We are seeking a highly skilled Incident and Problem Manager to join our clients IT Service Delivery Team. This pivotal role focuses on overseeing the governance and effective execution of incident and problem management processes, ensuring alignment with … corrective actions. Incident Management Oversight: Ensure incidents are managed promptly and in accordance with best practices, facilitating effective resolution processes and minimising service outages. Vendor Performance Management: Collaborate in regular service reviews with partners to assess SLA compliance, evaluate RCA outcomes, and identify opportunities for continuous improvement. Incident ...

Description IT Service Delivery ManagerLocation: Nr Cardiff (Hybrid)Salary: £46,500 + Bonus + Benefits The Opportunity This is a fantastic opportunity for you, an experienced, confident IT Service Delivery Manager to take ownership of key Public and Private Sector accounts. If you thrive … customer facing role, enjoy driving service excellence, and can translate data into meaningful improvements, this is... ZIPC1_UKTJ ...

Title Level 3 Security Analyst – Incident Response & Vulnerability Management Department Service Delivery/Security Reporting To Security Lead/Service Delivery Manager Operates under the direction of the Incident Manager during security incidents Location UK (Hybrid) Office in Cardiff 1-2 days per week, regular client … including Windows, macOS, tablets, and peripherals. Microsoft 365 including Entra ID, Exchange, SharePoint, Defender, and endpoint protection. Identity and Access Management including privileged and service accounts. On-premises and cloud-hosted servers. Network infrastructure including firewalls, switches, wireless, and WAN connectivity. Cloud-hosted and supplier-managed applications. Documentation, Audit ...

across a busy manufacturing and operational environment. This is a hands-on leadership role suited to someone who can manage IT support operations, drive service improvements, work closely with stakeholders across the business, and provide stability within a fast-paced environment. The role will suit somebody coming from … infrastructure/IT operations background who has moved into IT management and is comfortable balancing both strategic oversight and hands-on operational delivery when required. Key Responsibilities Oversee the day-to-day IT operations across the site. Manage and support onsite IT engineers and third-party suppliers. Ensure stability ...

Service Desk Manager – MSP Location: Cardiff (Hybrid) Salary: Competitive Employment Type: Full-time, Permanent This is a fantastic opportunity for you, a Service Desk Manager to join a well-established Managed Service Provider based in Cardiff that is looking to appoint an experienced Service Desk Manager … lead their technical support function. This is a key leadership role within a growing MSP environment, offering the chance to shape service delivery, develop a high-performing team, and drive continual improvement across the operation. If you’re an experienced Service Desk Manager who thrives ...

oversee the governance of best practice frameworks, ensuring timely root cause analysis and preventative actions, while leading a collaborative team and influencing service delivery across a multi-vendor landscape. This is an opportunity to create tangible improvements in IT service stability, shaping strategies alongside internal and external … stakeholders, and delivering long-term value to the business. What You'll Bring: Solid experience in a management role within IT service delivery, with a strong focus on incident and problem management Hands-on knowledge of ITIL practices, especially around RCA and service improvement Familiarity with service ...

sector to recruit a NOC Engineer . This is an exciting opportunity to join a high-performing Network Operations Centre (NOC) team delivering critical service support across MOD and commercial environments. As a key member of the Service Operations function, you will play a pivotal role in maintaining … improving live infrastructure. Operating within a 24/7 shift environment, you will act as a technical escalation point, leading incident investigations, supporting service delivery, and ensuring systems remain secure, stable, and performant. This role is ideal for someone with a strong foundation in networking who thrives ...

also involves documenting changes, providing regular reports, and monitoring progress to proactively address issues. Additionally, the Head of Change and Support Systems will customize service desk tools to suit the Health Board's needs, engage stakeholders to ensure transparency, and foster continuous improvement. Main duties of the job 1. … Digital & Health Informatics Department, ensuring changes are implemented smoothly and with minimal disruption to services. This role will drive long-term improvements and substantial service delivery enhancements. 2. Team Management : Manage a team of engineers and associated staff, providing guidance and support to ensure effective performance and development. ...

Shift Service Engineer (SC Cleared) 12 Months - 12-hour day/night shifts on a rotating 4-5 day pattern 4-5 Days per week on site in Newport, Wales £55 per hour (Inside IR35) ***Please note - Due to the nature of this role and the client environment … Clearance and be a Sole British citizen*** This role sits within a 24/7 operational support function, focused on high-quality technical service delivery, infrastructure support, and continuous improvement. You'll work closely with internal teams and external stakeholders to maintain service performance and availability. Role ...

sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our 'Purple Army' and become part of a team driven … team of IT Specialist Team Leaders and IT Specialist Engineers. You will be responsible for ensuring the team are delivering the high-quality service and support to our partners of their IT environments. This role demands strong technical expertise, client-facing professionalism, the ability to lead and motivate ...

Swansea-based council Your new organisation We are working with a progressive local authority that is investing significantly in its digital capabilities to improve service delivery and decision-making.Due to increased demand across a number of priority programmes, the council requires an experienced contractor to lead delivery across multiple BI and digital workstreams, ensuring successful outcomes across a complex and fast-paced environment.The organisation promotes a collaborative and delivery-focused culture, with a strong emphasis on leveraging Power BI to drive insight and efficiency. Your new role This is a hands-on delivery ...

501plus an additional Digital and Data Profession allowance up to £28,560) plus plus £20,134 employer pension contribution per annum plus excellent Civil Service benefits. Shape the Future of Digital Services at DVSA: As a Chief Architect you will: Provide technical leadership in the development, operation and continuous … accurate Provide specialist architectural advice influencing senior stakeholders across the organisation Evaluate supplier proposals and make recommendations to senior leadership Oversee budgets and delivery from external partners ensuring scalable, secure and reusable solutions Lead the evolution of enterprise architecture across the organisation and wider government landscape Build capability, develop ...

rollout for SCADA services to enhance encryption and security. Onboard legacy applications and systems into Active Directory. Manage Linux estate patching, application upgrades, and service delivery. Collaborate with Technical Architects to support the creation of robust technical designs. Participate in Change Approval Boards and lead FAT/UAT test ...

JobTitle Level3SecurityAnalystIncidentResponse&VulnerabilityManagement Department ServiceDelivery/Security ReportingTo SecurityLead/ServiceDeliveryManager OperatesunderthedirectionoftheIncidentManagerduringsecurityincidents Location UK(Hybrid)OfficeinCardiff1-2daysperweek,regularclientsitetravel. WorkingPattern MondaytoFridaywithparticipationintheon-callSecurityandMajorIncidentrotaasrequired RolePurpose TheLevel3SecurityAnalystisresponsibleforthetechnicalinvestigation,containment,remediation,andresolutionofITsecurityincidentsandvulnerabilitiesacrossacomplex,multi-sitecustomerestatesupportedbytheMSP. Theroleactsasaseniortechnicalauthorityforsecurityincidents,workingalongsideIncidentManagement,Infrastructure,Network,andApplicationteamstoensuresecurityissuesareresolvedend-to-end,correctlydocumented,anddonotreoccur. KeyAccountabilitiesSecurityIncidentInvestigation&Response Actasthetechnicalleadfortheinvestigationofsecurityincidentsacrosssupportedplatforms. Investigatemalware,ransomware,accountcompromise,unauthorisedaccess,suspiciousactivity,andsecuritymisconfiguration. Performdetailedrootcauseanalysisacrossendpoint,identity,network,andapplicationlayers. ...

Newport/Hybrid Job Type: Full-time Salary: £62256 We are seeking a highly skilled Incident and Problem Manager to join our clients IT Service Delivery Team. This pivotal role focuses on overseeing the governance and effective execution of incident and problem management processes, ensuring alignment with ...

leading companies as a Desktop Installation Technician. To deliver desktop hardware installation services where basic technical skills are required as part of a service delivery solution. The role will involve unboxing and installing equipment at desks, connecting peripherals and attaching cabling (including power and network). Technicians will ...

behalf of a public sector organisation in North Wales for a Network Engineer to join their ICT Infrastructure team. This role supports the delivery of critical services by ensuring the reliability and security of network, fixed and mobile communications. You will work closely with the ICT Infrastructure Manager, acting … technologies. Key responsibilities Day to day management and monitoring of network and telecom systems Fault diagnosis, installations, maintenance and upgrades Supporting infrastructure projects and service improvements Providing technical guidance and documentation to colleagues and users Liaising with suppliers and external organisations Producing reports and supporting audits and asset management ...

team that turns ideas into impactful digital services. - As anApplications Development ManagerinTechnology, you might get the chance to lead the design and delivery of automated, scalable application services that meet user needs. - As anApplications Development ManagerinTechnology, you might get the chance to manage and develop a high-performing software … button. The Benefits We offer a wide range of benefits, including: - Annual leave starting at 27 days per year, rising to 32.5 days with service, plus bank holidays (usually 8 days per year). - Training and development opportunities. - Wellbeing initiatives, such as gym discounts and meditation. - NHS pension scheme ...

team that turns ideas into impactful digital services. - As anApplications Development ManagerinTechnology, you might get the chance to lead the design and delivery of automated, scalable application services that meet user needs. - As anApplications Development ManagerinTechnology, you might get the chance to manage and develop a high-performing software … button. The Benefits We offer a wide range of benefits, including: - Annual leave starting at 27 days per year, rising to 32.5 days with service, plus bank holidays (usually 8 days per year). - Training and development opportunities. - Wellbeing initiatives, such as gym discounts and meditation. - NHS pension scheme ...

currently recruiting for an experienced IT Endpoint Field Service Engineer to support a growing laboratory network across Hertfordshire and West Essex. This is a hands-on, field-based role with a strong focus on hardware support, troubleshooting, and site-based IT service delivery. The Role … lunch break Occasional out-of-hours work may be required for urgent issues 24 days annual leave , increasing to 28 days after 5 years’ service Mileage expenses paid for travel outside base location This is a great opportunity for an experienced IT engineer looking for a varied, autonomous role ...

help them understand, implement, configure or test good practice use of Zellis’ suite of customer solutions and advise on industry leading processes and operational service design. This role may lead delivery directly or will work closely with the implementation project or programme manager. They will also partner with … customer stakeholders and business representatives to support the achievement of the relevant delivery milestones on time, at the highest level of quality and on budget. Responsibilities Acting as a good practice advisor, coach and subject matter expert on industry leading processes and Zellis’ range of solutions and services, partnering ...

working with a forward-thinking local authority in South Wales that is investing heavily in its data capabilities to drive better decision-making and service delivery.Due to increased demand across its data function, the council requires an experienced Data Engineering contractor to support the development of scalable data models … reporting solutions, and overall data infrastructure.The environment is collaborative and delivery-focused, with a strong emphasis on transforming data into meaningful insights through modern BI tools and best-practice data modelling. Your new roleThis is a hands-on Data Engineering role, ideal for a contractor with strong Power ...

working with a forward-thinking local authority in South Wales that is investing heavily in its data capabilities to drive better decision-making and service delivery.Due to increased demand across its data function, the council requires an experienced Data Engineering contractor to support the development of scalable data models … reporting solutions, and overall data infrastructure.The environment is collaborative and delivery-focused, with a strong emphasis on transforming data into meaningful insights through modern BI tools and best-practice data modelling. Your new role This is a hands-on Data Engineering role, ideal for a contractor with strong Power ...