25 of 25 Service Delivery Jobs in Wales

Technical & Services Director Salary: £55,000 - £65,000 Role Overview This is a role for someone who takes ownership, builds structure, and makes service delivery something the business and its customers can genuinely rely on. Westbase.io operates across three core service delivery pillars: Staging and Configuration … Field Services, and NOC Services (delivered via Westbase 24/7). As the business scales, structured service governance, commercial delivery discipline, and repeatable project management are becoming critical to how we grow and retain customers. The Service Delivery Manager is a central role within ...

passionate about delivering outstanding IT services and building strong client relationships? Do you have experience managing service delivery in a fast-paced environment? Can you drive service excellence, ensuring that client expectations are not only met but exceeded? What you'll be doing: Responsibilities Service Management … Best Practices: Ensure best practice, ITIL v4-aligned service delivery through ownership of ITIL processes. Oversee every element of service delivery for clients from onboarding to end-of-life management. Champion a "client-first" approach across the service management function. Client Relationship & Retention ...

Salary £61,923 Location Swansea, Wales, SA7 9FQ Job summary The Customer Services Performance Delivery lead is a key senior leadership role within Customer Services Group (CSG), responsible for leading and developing CSG's central performance, insight, services and Project control functions. The postholder will work across the whole … Service Delivery to translate insight into action, improving customer outcomes, operational performance, organisational resilience and delivery of strategic priorities. Passionate about people and public service excellence, the individual will be accountable for establishing a high-performing operational function that brings together workforce planning and resource modelling ...

Title: Service Operations Manager Location: Bridgend, South Wales Salary: Competitive Job Type: Permanent, Full time Working Hours: Monday to Friday, 9:00am to 5:30pm (flexible hours between 8:00am and 6:00pm) This is a leadership role for someone who can build brilliant teams, bring structure … fast-moving service environment, and still understand the technology well enough to challenge decisions, support escalations, and drive meaningful improvement. If you are a people-first leader with a strong technical grounding and the ambition to help shape a growing MSP, this role gives you the platform to make ...

Service Delivery Manager Location: Swansea (1x day per week in office) Salary: £45k Job description We're looking for a Service Delivery Manager to act as the key point of contact for assigned customers, ensuring we deliver against contractual commitments while identifying opportunities for service and revenue enhancement. This is a customer-facing and internally collaborative role, where you'll be responsible for managing customer relationships throughout the service lifecycle-delivering clear communication, maintaining accountability, and driving satisfaction across all touchpoints. Key Responsibilities Own the customer contract and service obligations, identifying risks ...

Service Delivery Manager Location: Swansea (1x day per week in office) Salary: £45k Job description We're looking for a Service Delivery Manager to act as the key point of contact for assigned customers, ensuring we deliver against contractual commitments while identifying opportunities for service ...

outcomes through digital technology and innovation, enhancing the way we work across the organisation." We are on an ambitious journey to reshape our ICT Service into a customer-first, digitally enabled function that delivers exceptional value to patients, staff and services. As part of this transformation, we are seeking … experienced and motivated Service Desk Manager to lead our Service Desk Team and drive service excellence across the Health Board. About the Role As ICT Service Desk Manager, you will: Lead the ICT Service Desk Team, supporting over 19,500 users and managing more than ...

line application support, taking ownership of more complex and escalated technical issues through investigation, root-cause analysis and resolution. You'll work closely with Service Delivery and Engineering teams, helping ensure customer issues are resolved effectively while also improving processes, documentation and automation across the support function. What … issues Using SQL to investigate databases, troubleshoot problems and correct data issues Writing and maintaining scripts to automate repetitive support tasks Working closely with Service Delivery and Engineering teams Managing and tracking incidents through an issue management platform Identifying critical issues and escalating where appropriate Mentoring and supporting ...

function, ensuring it delivers measurable business value. Responsible for leading the Systems team, collaborating with key stakeholders and third-party suppliers to maintain high service standards while driving technology initiatives that support the organisation's strategic objectives. Technology Operations & Service Management Oversee and directly manage a broad portfolio … reporting platforms (Microsoft Fabric and Power BI), and Azure DevOps environments. Collaborate with strategic IT partners and third-party providers to ensure the effective delivery and ongoing management of infrastructure, end-user computing, networking services, enterprise applications, and digital platforms. User Support & Service Delivery Ensure the delivery ...

sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and hearty, Flexible hours between 08:00 to 18:00, with On Call weekend support on rotation. 5 days per week … will act as a key point of contact on our helpdesk for comms-related queries, resolving issues efficiently, escalating where appropriate, and ensuring outstanding service delivery for both our internal teams and partner environments. Key Responsibilities: Incident Management: Act as the first point of contact for telecoms-related ...

This is a hands-on technical leadership role, combining deep expertise in Microsoft 365, Azure, security, and infrastructure with responsibility for strategy, governance, and service delivery. The position plays a key role in modernising the workplace, enhancing security posture, and driving automatic and data governance across the organisation.WHAT … OperationsProvide 3rd line support and escalation.Oversee system upgrades, patching, and maintenance.Maintain clear and accurate technical documentation.Ensure successful transition of projects into operational support. Project Delivery & Service ImprovementLead full lifecycle delivery: Discovery Design Build Test Deploy.Ensure quality, risk management, and timely delivery.Drive standardisation, automation (e.g., PowerShell), and continuous ...

responsibilities Data Analysis and Interpretation Independently interpret and analyse complex, multi-source datasets, identifying trends, anomalies, and implications for public health policy and service delivery. Exercise professional judgement to select and apply appropriate analytical methods, balancing statistical rigour with practical constraints and stakeholder needs. Adapt national or standardised models … local datasets and service contexts, enhancing analytical relevance and impact. Understand and manage missing or incomplete data, applying appropriate techniques to ensure analytical integrity. Plan for iterative analysis, incorporating feedback and emerging priorities to refine outputs and maximise value. Apply the six dimensions of data quality to assess ...

Financial Services sector. This is a high-impact position combining bid leadership, solution design, and stakeholder engagement. You will work closely with sales, technical, service delivery, and client teams to develop compelling, commercially viable solutions that address complex customer challenges. If you have a passion for shaping winning … propositions, translating client requirements into innovative managed service solutions, and thriving in a fast-paced environment, we'd love to hear from you. Key Responsibilities Lead the end-to-end bid process for new business opportunities within Financial Services. Analyse client requirements, RFPs, RFIs, and tenders to develop winning ...

Vacancy: Senior Asset Delivery Manager Closing date: Monday 24 August Shortlisting: Wednesday 26 August Proposed Interview date: Wednesday 2 September Salary: £61,522.68 About the vacancy: We're looking for an experienced and driven Senior Asset Delivery Manager to lead the delivery of major investment programmes across … outcomes, and ensuring compliance with all relevant regulatory and building safety requirements. This is an exciting opportunity for a strategic leader with strong programme delivery, contract management, and stakeholder engagement experience to make a lasting impact on residents and neighbourhoods. A full UK Driving licence is essential for this ...

right candidate with opportunities to develop new skills and to focus on specialist areas. The role holder will work as part of a professional service delivery team dedicated to the provision of an efficient, effective and quality driven Information Technology service to staff and students within … evaluate and undertake impact analysis on major design options and assess and manage associated risks. You will ensure that the system design balances functional, service quality and systems management requirements. The specification of user/system interfaces, including validation and error correction procedures, processing rules, access, security and audit ...

diagnosing and resolving 2nd/3rd line support incidents Carrying out root cause analysis and implementing long-term solutions Working closely with Engineering and Service Delivery teams Writing and maintaining automation scripts Supporting and mentoring junior team members Maintaining technical documentation and knowledge base articles What ...

role Lead and shape NRW's software engineering and digital delivery capability, overseeing high-performing agile teams responsible for developing, supporting and continuously improving business-critical digital products and services. As Team Leader for Software Development, you'll provide strategic and technical leadership, creating an inclusive, innovative and delivery … continuous improvement, ensuring digital solutions deliver real value across the organisation. Working closely with internal stakeholders and external partners, you'll oversee the successful delivery of complex digital services, balancing quality, performance, risk and value for money. This is an exciting opportunity to influence technical direction, champion innovation ...

meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Electrical Bias Engineer CBRE Global Workplace Solutions is a leading … chilled beams Experience and understanding of HVAC systems Understanding of a CDM process Excellent facilitation, communication skills at all levels Evidence of Excellent Customer Service Delivery Able to organise self to manage assigned tasks, determine material requirements. Experience of H & S procedures & requirements. COSHH, Working at Heights, Risk ...

user experience of Digital Workplace services across all UK sites, including manufacturing facilities, laboratories, warehouses, and head office locations.This role ensures operational stability and service consistency in highly diverse, regulated environments while translating global workplace standards into effective local execution. Acting as the UK authority for workplace services … regional business leadership.This position reports to the Director Workplace Services EMEA, part of the Infrastructure and Operations team.What you will do:Own Digital Workplace service outcomes across all UK sites, ensuring high service reliability, strong user experience, and consistent delivery against agreed performance measures.Lead and govern Site ...

services they need to deliver the Authority's statutory responsibilities while creating modern, secure and efficient ways of working. This is a broad strategic delivery role. Working closely with the Director of Data & Assurance, you will lead the implementation of the Authority's Digital, Data & Technology Strategy, overseeing enterprise … systems, digital services, national registers, information management, analytics and technology services. You will also manage the Authority's technology suppliers and service providers, ensuring services are resilient, innovative, cost-effective and aligned to organisational priorities. Beyond the organisation itself, you will work collaboratively with government, local authorities, technology providers ...

location role, and travel expenses for office attendance are not covered. Working patterns are aligned to assessment schedules. This role requires experience in assessment delivery (e.g. recruitment, interviewing, or structured candidate assessment). Full training provided on systems including SOVA and MS Teams. What you will be doing: Delivering … line with established processes and quality standards. Resolving issues calmly and effectively during live assessment activities, working with operational support teams to maintain service delivery. Contributing to a culture of continuous improvement, collaboration and knowledge sharing across the team. What you'll bring: Excellent communication skills, with the ability ...

clients, engagement teams and Deloitte stakeholders across EMEA to support growth while managing independence and regulatory requirements. Key responsibilities include:Advise Lead Client Service Partners and engagement teams on complex Private Equity independence queries, including permissibility, relationships and conflicts.Build strong relationships with senior stakeholders across EMEA, providing practical input … with excellent attention to detail and high standards of delivery.Curiosity and capability to use technology, automation and AI to improve processes, decision-making and service delivery.Collaborative leadership style, with experience supporting and developing others in an inclusive team environment.Experience within independence, audit, accounting, M&A, private equity or regulatory ...

will build effective relationships with commissioners, providers and internal JCC teams, ensuring patients progress efficiently through CCAPS to support timely resource allocation and service delivery. The role also involves supporting the monitoring and administration of framework contracts, maintaining accurate records and contributing to continuous service improvement. … view in Trac. This is an excellent opportunity for an individual with strong communication, organisational and stakeholder management skills to contribute to the delivery of high-quality, nationally commissioned services across NHS Wales. Person Specification Experience Essential Experience of operating and managing systems and chasing enquiries to meet deadlines. ...

time, permanent, office-based role working Monday to Friday, 8:00am to 5:00pm although flexibility will be considered if required. Key Responsibilities: Customer Service & Communication: Act as a key point of contact for customer queries, providing timely and professional updates via phone and email. Liaise directly with customers … regarding job bookings, changes, follow-up work, and general service updates. Follow up with customers post-service to gather feedback and ensure satisfaction. Handle incoming service-related queries and complaints in a calm, helpful, and solution-focused manner. Maintain strong relationships with regular clients and ensure ...

support to plan, direct and monitor the activities of the team to achieve all performance targets. Identify opportunities to improve planning performance and customer service delivery. Communicate effectively and efficiently with operational staff (supervisors and operatives). Data Input into our Works System What youll bring We value … Level 1-3 Experience with technology and software Experience of working in the water industry, that would be preferable but not essential Excellent Customer Service Advanced IT skills Strong Communication Skills Good attention to detail Structured & able to prioritise their own workload Team player who is willing to help ...