15 of 15 Service Delivery Jobs in Wales

business community. Please do not contact the recruiter directly. About the job Job summary Can you support and improve SAP-related systems while managing service performance, incidents and stakeholder communication effectively? Do you have experience delivering digital system improvements, managing suppliers and translating technical information into clear business insights … love to hear from you! The HEO Systems Management role is responsible for supporting the delivery, optimisation and technical management of systems and services, with a focus on payment services, system integrations and digital process improvement. This role involves working closely with senior stakeholders, technical teams and external suppliers ...

Service Desk Manager MSP Location: Nr Cardiff (Hybrid) Salary: £46,000 This is an excellent opportunity for an experienced Service Desk Manager to join a well-established Managed Service Provider nr Cardiff. Youll lead a high-performing technical support team, shape service delivery, and drive … oversight, this role will suit you perfectly. Key Responsibilities Lead, mentor, and develop a team of 1st 2nd line engineers Oversee day-to-day Service Desk operations, ensuring SLAs and KPIs are consistently achieved Act as the senior escalation point for technical and customer issues Manage resource planning, shift ...

seeking a Senior Platform Engineer to take a pivotal role in the Driver and Vehicle Standards Agency (DVSA). You will drive technical delivery for large-scale, public-facing digital services, ensuring they are resilient, secure and cost-effective, with a mandate for continuous improvement. This senior role focuses … implementation to the wider scrum team, ensuring alignment with the Principal Cloud Engineer's strategy. Engage effectively with engineers, developers and testers across the delivery lifecycle, including those with varying technical maturity, to improve engineering practices. Do you... Possess deep expertise in AWS and strong knowledge of wider technology ...

primary functions are: to provide high quality IT systems, support and maintenance across the organisation to provide strategic advice and guidance to the service areas and their directorates to contribute to the delivery of the Council’s Digital First approach. The ICT Service consists of several functions … including: the Service Desk Enterprise Systems and Data teams responsible for the development, support and maintenance of both in-house developed and 3rd party applications ICT Services teams delivering network, server and end user computing services Security and Compliance About the job The technologies supported are predominantly based around ...

Service Desk Manager MSP Location: Nr Cardiff (Hybrid) Salary: £46,000 This is an excellent opportunity for an experienced Service Desk Manager to join a well-established Managed Service Provider nr Cardiff. Youll lead a high-performing technical support team, shape service delivery, and drive ...

sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our 'Purple Army' and become part of a team driven … team of IT Specialist Team Leaders and IT Specialist Engineers. You will be responsible for ensuring the team are delivering the high-quality service and support to our partners of their IT environments. This role demands strong technical expertise, client-facing professionalism, the ability to lead and motivate ...

Service Desk Analyst Location: Bedwas, Caerphilly About us With 50 years of fire safety experience, we serve fire door installers and firestopping contractors across the UK through our vast portfolio of passive fire protection products from well-known and trusted brands. The Role The IT Service Desk Analyst … first point of contact for all IT-related incidents, service requests, and queries across the MultiShield Group. You will deliver high-quality technical support, ensure rapid issue resolution, and play a key role in maintaining a stable, secure, and efficient technology environment. This role supports hardware, software, networks, business ...

governed Power BI architecture, including standardised semantic models and dataflows; - Ensure robust Identity and Access Management (IAM) across Power BI workspaces, enabling true self-service analytics without compromising data privacy. Data Stewardship & Leadership - Proactively identify data and logic inconsistencies between systems, providing clear evidence and insight to support stakeholders … naming conventions, metadata standards, and data residency/sovereignty protocols. Stakeholder Engagement & Continuous Improvement - Constructively challenge stakeholders and teams where necessary on scope and delivery to ensure deliverables remain on track; - Support continuous improvement efforts through ongoing analysis and feedback, and implementation of best practices; - Coach and mentor colleagues ...

JobTitle Level3SecurityAnalystIncidentResponse&VulnerabilityManagement Department ServiceDelivery/Security ReportingTo SecurityLead/ServiceDeliveryManager OperatesunderthedirectionoftheIncidentManagerduringsecurityincidents Location UK(Hybrid)OfficeinCardiff1-2daysperweek,regularclientsitetravel. WorkingPattern MondaytoFridaywithparticipationintheon-callSecurityandMajorIncidentrotaasrequired RolePurpose TheLevel3SecurityAnalystisresponsibleforthetechnicalinvestigation,containment,remediation,andresolutionofITsecurityincidentsandvulnerabilitiesacrossacomplex,multi-sitecustomerestatesupportedbytheMSP. Theroleactsasaseniortechnicalauthorityforsecurityincidents,workingalongsideIncidentManagement,Infrastructure,Network,andApplicationteamstoensuresecurityissuesareresolvedend-to-end,correctlydocumented,anddonotreoccur. KeyAccountabilitiesSecurityIncidentInvestigation&Response Actasthetechnicalleadfortheinvestigationofsecurityincidentsacrosssupportedplatforms. Investigatemalware,ransomware,accountcompromise,unauthorisedaccess,suspiciousactivity,andsecuritymisconfiguration. Performdetailedrootcauseanalysisacrossendpoint,identity,network,andapplicationlayers. ...

will play a central role in digital transformation by improving network performance, enabling secure connectivity and integration, and adopting modern networking technologies to enhance service delivery and user experience. We are looking for someone with strong technical and organisational skills, confident operating within a complex DDaT environment. … language skills are desirable but not essential. N.B This role involves frequent travel throughout South Wales and will require periodic travel outside of the Service area. The successful candidate will also be subject to satisfactory clearance checks. Contract: Permanent Grade : 10 Salary: £37,280- £38,220 Hours of Work ...

They will contribute to digital transformation initiatives by supporting secure connectivity, assisting with network improvements, and gaining experience with modern networking technologies to improve service delivery and user experience. We are looking for someone with a good technical foundation and a willingness to learn, who is comfortable working ...

JobTitle Level3SecurityAnalystIncidentResponse&VulnerabilityManagement Department ServiceDelivery/Security ReportingTo SecurityLead/ServiceDeliveryManager OperatesunderthedirectionoftheIncidentManagerduringsecurityincidents Location UK(Hybrid)OfficeinCardiff1-2daysperweek,regularclientsitetravel. WorkingPattern MondaytoFridaywithparticipationintheon-callSecurityandMajorIncidentrotaasrequired xkybehq RolePurpose TheLe Read all the information about this opportunity carefully, then use the application button below to send your CV and application. Please click on the apply button ...

behalf of a public sector organisation in North Wales for a Network Engineer to join their ICT Infrastructure team. This role supports the delivery of critical services by ensuring the reliability and security of network, fixed and mobile communications. You will work closely with the ICT Infrastructure Manager, acting … technologies. Key responsibilities Day to day management and monitoring of network and telecom systems Fault diagnosis, installations, maintenance and upgrades Supporting infrastructure projects and service improvements Providing technical guidance and documentation to colleagues and users Liaising with suppliers and external organisations Producing reports and supporting audits and asset management ...

place: w/c 22nd June 2026 Interviews are anticipated to take place: w/c 29th June 2026 South Wales Fire and Rescue Service is seeking to recruit a highly motivated and experienced individual to join its Digital, Data and Technology (ICT) function as an Applications Senior Engineer. … This pivotal role sits at the heart of the Service’s DDaT provision, ensuring the effective support, maintenance and continuous improvement of critical systems that enable both operational response and corporate service delivery. The successful candidate will provide specialist technical expertise alongside day-to-day supervision within ...

JobTitleLevel3SecurityAnalystIncidentResponse&VulnerabilityManagement DepartmentServiceDelivery/Security ReportingToSecurityLead/ServiceDeliveryManager OperatesunderthedirectionoftheIncidentManagerduringsecurityincidents LocationUK(Hybrid)OfficeinCardiff1-2daysperweek,regularclientsitetravel. WorkingPatternMondaytoFridaywithparticipationintheon-callSecurityandMajorIncidentrotaasrequired RolePurpose TheLe... LFWQ1_UKTJ ...