23 of 23 Service Delivery Jobs in Wales

currently recruiting for a Service Delivery Manager to join a leading Managed Service Provider supporting a major public sector customer. This is an excellent opportunity for an experienced Service Delivery Manager who enjoys building strong customer relationships, driving continual service improvement and ensuring high … levels of service delivery within a fast-paced managed services environment. This is a predominantly remote role with one day per week required on-site in Swansea. The Role As the Service Delivery Manager, you will act as the primary point of contact for your assigned ...

Technical & Services Director Salary: £55,000 - £65,000 Role Overview This is a role for someone who takes ownership, builds structure, and makes service delivery something the business and its customers can genuinely rely on. Westbase.io operates across three core service delivery pillars: Staging and Configuration … Field Services, and NOC Services (delivered via Westbase 24/7). As the business scales, structured service governance, commercial delivery discipline, and repeatable project management are becoming critical to how we grow and retain customers. The Service Delivery Manager is a central role within ...

Service Delivery Manager Location: Swansea (1x day per week in office) Salary: £45k Job description We're looking for a Service Delivery Manager to act as the key point of contact for assigned customers, ensuring we deliver against contractual commitments while identifying opportunities for service and revenue enhancement. This is a customer-facing and internally collaborative role, where you'll be responsible for managing customer relationships throughout the service lifecycle-delivering clear communication, maintaining accountability, and driving satisfaction across all touchpoints. Key Responsibilities Own the customer contract and service obligations, identifying risks ...

Service Delivery Manager Location: Swansea (1x day per week in office) Salary: £45k Job description We're looking for a Service Delivery Manager to act as the key point of contact for assigned customers, ensuring we deliver against contractual commitments while identifying opportunities for service ...

Service Delivery Manager Location: Swansea (1x day per week in office) Salary: £45k Job description We're looking for a Service Delivery Manager to act as the key point of contact for assigned customers, ensuring we deliver against contractual commitments while identifying opportunities for service ...

sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. About The Role: We are seeking a Comms Helpdesk Technician to provide high-quality remote support across our VoIP … unable to assist, you will be responsible taking all relevant information from the client and escalating where appropriate and ensuring outstanding service delivery for both our internal teams and partner environments. Key Responsibilities: Incident Management: Act as the first point of contact for customers, logging, categorising, and prioritising ...

revenue comes from the North America region, 35% from EMEA, and 10% from APAC. Visit for more details. Job Description: Client Delivery & Relationship Leader (Director). Position: Client Delivery & Relationship Leader Location: UK (London-based, with regular client site visits) Reports To: EMEA Delivery Head Travel Requirement … Approx. 2–3 days per week on client sites (Named Accounts, updated time to time) Role Overview We are seeking an experienced delivery and relationship leader to drive strategic engagement and account growth with key UK clients, as the anchor account and other major enterprise clients. This role requires ...

sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and hearty, Flexible hours between 08:00 to 18:00, with On Call weekend support on rotation. 5 days per week … will act as a key point of contact on our helpdesk for comms-related queries, resolving issues efficiently, escalating where appropriate, and ensuring outstanding service delivery for both our internal teams and partner environments. Key Responsibilities: Incident Management: Act as the first point of contact for telecoms-related ...

sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our 'Purple Army' and become part of a team driven … team of IT Specialist Team Leaders and IT Specialist Engineers. You will be responsible for ensuring the team are delivering the high-quality service and support to our partners of their IT environments. This role demands strong technical expertise, client-facing professionalism, the ability to lead and motivate ...

employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Configuration Manager (Service Asset & Configuration Management - SACM) Position Description At CGI, we help some of the UK's most critical organisations operate with confidence by delivering secure … resilient, and well-governed IT services. As a Configuration Manager, you'll play a vital role in ensuring the integrity of service assets and configuration data that underpin business-critical operations. Joining our growing Service Management community, you'll lead the governance and continual improvement of Service ...

broader Microsoft 365 suite. Strong interpersonal skills with the ability to explain technical concepts to non-technical users. Experience working within a Level 2 service desk team in a complex organizational environment. Solid understanding of networking, operating systems, VPNs, and application deployment. Familiarity with iOS devices in managed environments. … Hands-on experience with laptop imaging, maintenance, and repair. Knowledge of Microsoft Intune in a managed services context. Good understanding of ITIL service delivery processes. Strong analytical skills and technical knowledge of hardware/software systems. Experience using ServiceNow for IT service management. Mandatory Technical Skills: Windows ...

then build out a team in the future. Key Responsibilities Act as the primary point of contact for 6 key clients, ensuring exceptional service delivery and long-term satisfaction Map out existing accounts to identify growth opportunities and bridge solution gaps through proactive engagement Drive customer adoption … retention by building success frameworks, tracking usage, and managing key success metrics Collaborate closely with engineering, product, and delivery teams to ensure technical alignment with client goals Develop and maintain customer success dashboards and performance reporting for leadership visibility Contribute to revenue growth through incremental expansion within existing accounts ...

governed Power BI architecture, including standardised semantic models and dataflows;- Ensure robust Identity and Access Management (IAM) across Power BI workspaces, enabling true self-service analytics without compromising data privacy.Data Stewardship & Leadership- Proactively identify data and logic inconsistencies between systems, providing clear evidence and insight to support stakeholders … establish naming conventions, metadata standards, and data residency/sovereignty protocols.Stakeholder Engagement & Continuous Improvement - Constructively challenge stakeholders and teams where necessary on scope and delivery to ensure deliverables remain on track;- Support continuous improvement efforts through ongoing analysis and feedback, and implementation of best practices;- Coach and mentor colleagues ...

Location: London Department: Infrastructure & Technology Reports To: Director of Infrastructure/CIO Role Overview The Head of Networks will own the strategy, design, and delivery of the organisation’s network infrastructure across all European data centres, offices, and customer environments. This pivotal leadership role ensures that all network solutions … ensure consistency, compliance, and scalability across the enterprise. Lead continuous improvement initiatives, driving innovation, automation, and standardisation in network design and operations. Architecture, Design & Delivery Oversee the end-to-end design, implementation, and optimisation of LAN, WAN, SD-WAN, VPN, and wireless solutions across all environments. Manage enterprise routing ...

monitoring Own and optimise disaster recovery , business continuity , and compliance ( ISO 27001 , GDPR , FCA ) Oversee third-party vendors to ensure performance, SLAs, and service delivery are met Embed DevOps principles and automation to increase efficiency and reliability What You’ll Bring Proven experience in IT infrastructure operations ...

Cover Letter for this role. Candidates with the relevant experience or job titles of: ICT Infrastructure Manager, Head of Infrastructure, IT Operations Manager, Infrastructure Delivery Manager, Server and Network Manager, Technical Services Manager, Cloud Operations Manager, Enterprise Infrastructure Lead, ICT Platforms Manager, Senior IT Manager, Infrastructure Programme Manager, Systems … Storage Manager, ICT Service Delivery Manager, IT Infrastructure Architect, Datacentre Operations Manager may also be considered for this role. ...

focuses on leveraging emerging technologies to drive revenue, scale operations, and manage enterprise-wide risk, while delegating and holding to account day-to-day service delivery of the Head of IT. As the organisation continues to expand, the operational complexity, regulatory requirements, digital dependency and scale … Group have increased significantly. Technology is now a critical enabler of operational resilience, regulatory compliance, service quality, communication, cyber security and organisational scalability. Key responsibilities at a glance Enterprise Architecture & Transformation: Design the multi-year digital roadmap to transition the Group from legacy systems to scalable, cloud-first ...

regional sales and support locations across the UK. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the role: We are looking for a highly motivated and technically capable Team Leader to lead Flotek … responsible for the day-to-day leadership, development and performance of our 2nd Line Engineers, 3rd Line Engineers and Maintenance Engineers, ensuring technical incidents, service requests and proactive maintenance activities are delivered to the highest standards. The successful candidate will combine strong technical capability with excellent leadership skills, helping ...

before. We are looking for a Customer Success Manager to take part in the implementation of these capabilities on construction projects to ensure successful delivery for our customers. This position is about making sure the project and the users within it make the most out of the system … value to the customers that can be recorded and reported internally as customer stories Work within the customer success team to shape and refine delivery for clients by using expert knowledge. Creating and updating playbooks within the team, ensuring an ongoing legacy of Customer Success Delivery. Requirements ...

Full-cycle ownership – from prospecting to closing, then account management (upsell/cross-sell) Gravitas is proud to partner with a UK-based software service delivery company that’s expanding its commercial team. This company works with Enterprise clients and fast-scaling SMEs , building long-term strategic partnerships … through technical excellence and agile delivery . They’re looking for driven, passionate, and innovative Senior Account Executive to join a non-traditional sales environment —where professionalism and service-based selling take precedence over brash tactics or the “gift of the gab.” 🔹 Ideal Candidate Profile Experience : 3+ years ...

that support both our TypeScript user interface and Python-based SDKs. Develop and maintain Infrastructure as Code (IaC) and DevOps pipelines to ensure reliable service delivery and updates. Requirements : The technical requirements for the role are: Must haves: Ability and experience in system programming using Golang. This includes ...

support to plan, direct and monitor the activities of the team to achieve all performance targets. Identify opportunities to improve planning performance and customer service delivery. Communicate effectively and efficiently with operational staff (supervisors and operatives). Data Input into our Works System What youll bring We value … Level 1-3 Experience with technology and software Experience of working in the water industry, that would be preferable but not essential Excellent Customer Service Advanced IT skills Strong Communication Skills Good attention to detail Structured & able to prioritise their own workload Team player who is willing to help ...

retention, expansion, and the growth of managed and cyber security services. Key Role Responsibilities Manage and grow a portfolio of strategic UK-based managed service clients. Lead and mentor Customer Success Managers located in South Africa. Drive client satisfaction, engagement, and retention through proactive support and strategic planning. Identify … security services space. Act as the main escalation point for complex account issues. Collaborate with technical, new business, and strategy teams for seamless service delivery. Onboard new clients and ensure smooth transitions and long-term success. Maintain accurate CRM records and monitor account health metrics. Key Attributes Required ...