19 of 19 Service Delivery Jobs in Wales

Service Delivery Manager Salary: £45,000 – £60,000 + up to 10% bonus Location: Cardiff, South Wales (office-based 50% with travel to various customer sites) Our client is helping enterprise and government customers modernise, innovate, and thrive using cloud and AI services. We’re looking for a Service Delivery Manager to their team and play … role in how they deliver managed services. The Role You’ll be the go-to person for customers, making sure they get maximum value from their contracts while ensuring delivery teams have everything they need to succeed. It’s a hands-on role where you’ll be involved in both service management and project delivery - balancing people … process, and commercial outcomes to keep customers happy and services running smoothly. What You’ll Do Be the main point of contact for service management across multiple customers Build strong relationships with clients and internal teams Oversee the smooth transition of projects into live services Monitor service performance, metrics, and SLAs, and present insights clearly Lead service More ❯

Role Title: SAP Service Design and Transition Manager Duration: 6 month contract Location: Telford, Hybrid 2/3 days onsite Rate: up to £448.88 p/d Umbrella inside IR35 Role purpose/summary The SAP IT Service Design and Transition Manager is responsible for ensuring new and modified IT services are designed, validated, and transitioned into the … live environment in a structured, efficient, and risk-mitigated manner. This role requires a strong blend of service design, change management, and stakeholder engagement, and works closely with project teams, technical architects, and Service Operations. Core Responsibilities: Service Design & Readiness Coordinate the design of new or changed services, ensuring they meet functional and non-functional requirements. Ensure … all service design packages (SDPs) are complete, accurate, and approved. Validate that services are designed for operability, supportability, scalability, and compliance. Transition Management Plan and manage service transition activities across the full lifecycle, ensuring minimal disruption to existing services. Ensure new services or changes are seamlessly transitioned into Live operations, meeting performance and availability standards. Ensure service More ❯

on how to craft a competitive application is mentioned at this part. Role closes 11:55pm Friday 14/11/25 About the Roles As a Senior IT Service Manager within Chief Digital Information Office (CDIO), Debt Management and Liabilities, you will possess a deep understanding of IT Service Management, with a primary focus on safeguarding the … and compliance of services, ensuring alignment with key performance indicators and ITIL 4 practices. Your role will also involve driving continuous improvement, proactively identifying and mitigating risks to enhance service reliability. In addition, you will champion the vision and strategic direction of service management, ensuring that processes are clearly defined, effectively owned, and continuously matured to support evolving … Act as a key liaison within Debt Management and Liabilities, building strong stakeholder relationships and developing a deep understanding of CDIO and ELS processes and responsibilities. Lead the IT Service Management (ITSM) function, ensuring high-quality service delivery and user satisfaction. Oversee incident, problem, change, and request management processes. Develop and maintain service level agreements (SLAs More ❯

Our superb client in Cardiff, a recognised leader in the IT Service Management sector, is seeking a dynamic IT Service Delivery Manager to join their growing team. Reporting to the Director of Customer Success, you'll be responsible for ensuring the smooth delivery of IT services to key customers, maintaining exceptional service and driving continual … their needs. Manage contracts and SLAs, reviewing performance and ensuring compliance. Lead on major incidents - coordinating technical teams and keeping customers informed. Work closely with senior stakeholders to discuss service performance, priorities, and improvement plans. Use data and analytics to identify trends and drive service improvements. Lead and support continuous service improvement initiatives, focusing on efficiency and … ISO 20000) and GDPR. Oversee smooth onboarding and transition processes for new customers. What we're looking for: Proven experience in IT Managed Services Strong understanding of IT Service Management (ITSM) and ITIL best practices. Proven experience in customer-facing leadership roles. Analytical and data-driven approach to problem-solving and improvement. Excellent communication skills and confidence working with More ❯

Our superb client in Cardiff, a recognised leader in the IT Service Management sector, is seeking a dynamic IT Service Delivery Manager to join their growing team. Reporting to the Director of Customer Success, you'll be responsible for ensuring the smooth delivery of IT services to key customers, maintaining exceptional service and driving continual … their needs. Manage contracts and SLAs, reviewing performance and ensuring compliance. Lead on major incidents - coordinating technical teams and keeping customers informed. Work closely with senior stakeholders to discuss service performance, priorities, and improvement plans. Use data and analytics to identify trends and drive service improvements. Lead and support continuous service improvement initiatives, focusing on efficiency and … ISO 20000) and GDPR. Oversee smooth onboarding and transition processes for new customers. What we're looking for: Proven experience in IT Managed Services Strong understanding of IT Service Management (ITSM) and ITIL best practices. Proven experience in customer-facing leadership roles. Analytical and data-driven approach to problem-solving and improvement. Excellent communication skills and confidence working with More ❯

financial controls Collaboratingwith the Head of DPMO to provide a common framework of good practice standards, tools, templates and processes Contributing towards the Digital, Data & Technology IMTP and subsequent delivery in support of the Head of DPMO and Assistant Director of Digital Transformation, and in collaboration with other Senior Managers Utilising specialist knowledge and expertise in Microsoft 365 products … closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future. Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click … workload demonstrating an organised approach and an ability to meet deadlines Highly motivated, with a resourceful and proactive approach Desirable Understanding the changing NHS environment and its implications for service delivery Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for More ❯

quality IT services at a key site in Wrexham. This role is integral to maintaining smooth day-to-day IT operations, supporting end users, and ensuring continuous improvement in service delivery and user satisfaction. Key Responsibilities: End-User Support & Hardware Management: Provide onsite support for desktops, laptops, Macs, mobile devices, printers, and conferencing systems. Troubleshoot and resolve technical … manage non-standard installations. Asset & Infrastructure Management: Maintain accurate asset registers for hardware and software. Provide hands-on support for infrastructure components in coordination with third-party partners. Customer Service & Communication: Provide VIP support and training sessions for users. Record and track incidents, resolutions, and feedback. Suggest improvements to processes and documentation. Skills & Experience Required: Minimum 5 years' experience More ❯

Newport (Hybrid) Salary: Up to £52,107 + excellent benefits Yolk Recruitment are working with a leading organisation to recruit an IT & OT Asset Analyst into their growing IT Service Management function. This is a newly created role offering a real opportunity to shape and improve asset management practices across both IT and OT (Operational Technology) functions. Sitting within … tools. Tracking costs, supporting financial reporting, and identifying opportunities for savings. Supporting incident and problem management where asset-related issues are involved. Collaborating with IT, OT, finance, procurement, and service delivery teams to embed best practices. The skills and experience you'll bring Proven experience managing IT and OT assets in a large-scale enterprise environment. Knowledge of More ❯

to deliver high-level technical support across complex systems and infrastructure. This is a great opportunity to work within a collaborative environment where your technical expertise will directly influence service quality and client satisfaction. What you’ll do Provide advanced troubleshooting and resolution for escalated technical issues Support and maintain infrastructure including servers, networks, and cloud environments Deliver technical … guidance and mentoring to 1st and 2nd line engineers Manage system upgrades, patching, and configuration changes Work closely with internal teams and external stakeholders to ensure seamless service delivery You’ll collaborate with cross-functional teams to enhance system reliability, security, and performance across client environments. What we’re looking for Proven experience in a 3rd Line or More ❯

be an excellent communicator, detail orientated, analytical and adept at problem solving and presenting to others. You will understand the positive impact on a business that an excellent digital service delivery provision will bring, and will display excellent relationship building, interpersonal, and negotiating skills. The role is hybrid working, some office presence required in the and around Caerphilly … more. If this role describes you, then please apply without delay for the opportunity to develop your career with driven yet friendly organisation continually looking to provide a better service to customers. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and More ❯

be an excellent communicator, detail orientated, analytical and adept at problem solving and presenting to others. You will understand the positive impact on a business that an excellent digital service delivery provision will bring, and will display excellent relationship building, interpersonal, and negotiating skills. The role is hybrid working, some office presence required in the and around Caerphilly … more. If this role describes you, then please apply without delay for the opportunity to develop your career with driven yet friendly organisation continually looking to provide a better service to customers. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and More ❯

and efficient VPN WAN LAN and wireless networking solutions Support and maintain voice systems including VoIP platforms Collaborate with technical teams and stakeholders on strategic digital transformation projects Ensure service continuity, system resilience, and cyber security best practices Required Skills and Experience Strong practical experience with Cisco technologies in a senior or lead role Deep understanding of network design … and troubleshooting Proficiency in managing LAN WAN and VPN environments Experience with network security including firewalls, intrusion detection and prevention, and mobile device management Excellent stakeholder communication and project delivery skills Relevant certifications such as CCNA CCNP CWNA or ITIL are desirable Desirable Technical Knowledge Cisco Catalyst Switches Cisco ASA 5500 and 5500-X Firewalls with FirePOWER services Familiarity … and 6500 to 6800 module ranges Why Apply Join a supportive and forward-thinking IT team driving digital innovation Make a tangible impact on public sector IT infrastructure and service delivery Receive a competitive salary and public sector pension with significant 23.7% employer contribution Hybrid work flexibility supporting work-life balance If you are a Cisco specialist with More ❯

and efficient VPN WAN LAN and wireless networking solutions Support and maintain voice systems including VoIP platforms Collaborate with technical teams and stakeholders on strategic digital transformation projects Ensure service continuity, system resilience, and cyber security best practices Required Skills and Experience Strong practical experience with Cisco technologies in a senior or lead role Deep understanding of network design … and troubleshooting Proficiency in managing LAN WAN and VPN environments Experience with network security including firewalls, intrusion detection and prevention, and mobile device management Excellent stakeholder communication and project delivery skills Relevant certifications such as CCNA CCNP CWNA or ITIL are desirable Desirable Technical Knowledge Cisco Catalyst Switches Cisco ASA 5500 and 5500-X Firewalls with FirePOWER services Familiarity … and 6500 to 6800 module ranges Why Apply Join a supportive and forward-thinking IT team driving digital innovation Make a tangible impact on public sector IT infrastructure and service delivery Receive a competitive salary and public sector pension with significant 23.7% employer contribution Hybrid work flexibility supporting work-life balance If you are a Cisco specialist with More ❯

16th November 2025 Key responsibilities: Designing complex new and modified ICT systems that address ICT security, performance and availability requirements; Leading on software and hardware installations, specifications, testing and service transition; Supporting the Trust in meeting business objectives by identifying potential technology innovations, engaging with the business over how these can be exploited and, where approved, leading their implementation … hosted within the Trust Data Centres are operating at their optimum performance, availability to IT users and integrity of their data; Providing technical expertise and professional support to the Service Delivery team. Proactively and positively contribute to the achievement of deliverables through individual and team effort. Manage the production of the required deliverables and control risks. Support team … overlooked nor duplicated. Build and sustain effective communications with other roles involved in the shared services as required. Maintain and continuously improve specialist knowledge in an aspect of Health Service which significantly contributes to the Trusts stated objectives and aims. Establish and maintain strategic links with a range of external partners/stakeholders or manage the links made through More ❯

award-winning law firm that’s growing its technology innovation team, and they're looking for a Senior Legal Technologist to bridge the gap between legal technology and client service delivery. The role is focused on process improvement and automation, and you’d be collaborating closely with solicitors and clients to adopt and implement new technologies like GenAI, no More ❯

for your next challenge? This is an opportunity to join a 7-person team managing network, virtual, and cloud infrastructure. The role combines BAU 3rd-line support with project delivery and migrations. This is a permanent role based in Bristol, with hybrid working (3 days a week in the office, 2 days from home) Key Responsibilities include: Azure migrations … Manages some on-premises VMware infrastructure alongside Azure environments. Handles networking, firewalls, routing, and Zscaler systems to maintain security and connectivity. Following ITIL and Change Management frameworks for structured service delivery. Collaborating across teams, with opportunities to develop into DevOps or Cyber Security areas. Using PowerShell extensively for automation and Microsoft 365 management. Works with SD-WAN and Extreme … of cloud and virtualisation technologies Experience supporting Microsoft 365 and Azure. Experience with networking (LAN/WAN, VPNs, load balancers, firewalls, WiFi deployment). Familiarity with ITIL/IT Service Management practices. Skills in scripting/automation (PowerShell and/or Terraform). Understanding of security solutions Experience mentoring more junior team members Why Apply? This role offers the More ❯

Power Platform, giving clients the tools they need to run smarter, make sharper decisions, and create greater impact for their members. We are seeking a highly motivated and experienced Delivery Manager to join our Customer Success Team. The appointed Delivery Manager will be responsible for ensuring the successful delivery of projects and services, managing client relationships, and … leading cross-functional teams for our existing client base. Responsibilities Serve as the main contact for retainer clients regarding service delivery. Lead cross-functional teams - developers, designers, analysts, and functional consultants, to meet project goals or sprint goals. Drive continuous improvement initiatives in delivery processes boost efficiency and quality. Report and forecast development progress. Bridge communication between technical … ideas and recommendations on features and functions to add business value in future Work with Client Product Owners to gather requirements Consult with clients to provide future recommendations for delivery Maintain up-to-date knowledge of our systems and products to offer expert advice to clients Facilitate SCRUM ceremonies such as sprint planning, refinement activities and sprint reviews. Ensure More ❯

value-for-money procurement decisions align with environmental sustainability goals, Welsh Government targets, and organisational objectives. As the Associate Director of Commercial & Social Value, you will: Lead the development, delivery, and continual improvement of commercial strategies aligned to procurement and Social Value. Oversee complex commercial negotiations and high-value procurement programmes. Drive innovation and carbon reduction through sustainable procurement … national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works with more than 100 services … or please click "Apply now" to view in Trac Provide organisation-wide leadership on commercial and Social Value, driving a culture of outcome-focused, cost-effective, and environmentally responsible service delivery. Lead the development, implementation, and monitoring of DHCWs Commercial and Social Value strategy, aligned to Welsh Government and NHS Wales objectives. Advise the Executive Team and Board on More ❯

to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our Purple Army and become part of a team driven by a set of values that guide … This is a senior-level role ideal for a highly skilled and experienced IT professional with strong 3rd Line support capabilities and a proactive approach to problem-solving and service delivery. This role will also include attending our partners sites, when on-site assistance is needed. Responsibilities Provide expert-level technical support across a wide range of technologies including … servers, networks, cloud platforms, and end-user devices Act as a senior escalation point for complex incidents and service requests, ensuring timely and effective resolution Lead root cause analysis and implement long-term solutions to recurring issues Support and manage infrastructure projects such as server migrations, network upgrades, and cloud deployments Maintain and improve internal documentation, processes, and knowledge More ❯