1 to 25 of 43 Service Delivery Jobs in Wales

Select how often (in days) to receive an alert: Create Alert An Amazing Career Opportunity for a Associate Manager- IT Service Delivery!! Location: Cardiff, UK Job ID: 52250 The Associate IT Service Delivery Manager is key to ensuring an outstanding level of first and second tier … service delivery by supervising a team of technicians to resolve incidents and service requests that are technical in nature and encompass a broad variety of technologies, including, but not limited to networking, Windows/MAC/Linux operating systems, backup, email, account administration, computer hardware ...

Service Experience Manager Nr Cardiff (Hybrid 2 days WFH per week) Salary: £50,000 + Full Benefits A leading UK Managed Services provider is seeking an experienced Service Experience Manager to drive service quality, end-user satisfaction, and continual improvement across Workplace and EUC services. This role … ideal for someone who thrives in operational environments, understands the realities of front-line service delivery, and is passionate about improving how users experience technology day-to-day. The Role As the Service Experience Manager, youll be responsible for ensuring operational excellence across service operations, focusing ...

Service Delivery Manager | Cardiff | £62,000 + excellent benefits An opportunity has arisen for an experienced Service Delivery Manager to take ownership of business-critical technology services within a complex, regulated organisation. You'll operate at the centre of a multi-supplier technology environment, making sure … strategic partners meet their service commitments and that technical performance translates into dependable outcomes for colleagues. The organisation supports a large, geographically distributed workforce and provides services that must remain resilient around the clock. This position combines supplier governance, operational service management, continual improvement and senior stakeholder engagement. ...

Service Delivery Manager | Cardiff | £62,000 + excellent benefits An opportunity has arisen for an experienced Service Delivery Manager to take ownership of business-critical technology services within a complex, regulated organisation. You'll operate at the centre of a multi-supplier technology environment, making sure … strategic partners meet their service commitments and that technical performance translates into dependable outcomes for colleagues. The organisation supports a large, geographically distributed workforce and provides services that must remain resilient around the clock. This position combines supplier governance, operational service management, continual improvement and senior stakeholder engagement. ...

client, a leading gas distribution business serving Wales and the south-west of England, is seeking a permanent Service Delivery Manager to oversee the end-to-end performance of a portfolio of IT services. Working within a critical infrastructure environment, you will coordinate strategic partners and suppliers … ensure reliable, secure and user-friendly technology services. Key Responsibilities: Own the day-to-day delivery and performance of assigned IT services and products against agreed SLAs, KPIs and contractual obligations Manage service levels and report on partner performance, including service credits and contractual performance schemes Coordinate ...

become a valued part of the university support community while staying connected to the wider technical services team. Core hours will align to university service desk requirements, with support during important periods such as teaching, enrolment, examinations and events. You will be joining a role where your work … impact on students, staff and day‐to‐day campus life. The Endpoint Support Team Lead is responsible for leading the day‐to‐day operational delivery of the Level 1 and 2 support function within the University managed service across 5 campuses, providing technical direction, workload coordination and hands ...

investing to create a sustainable future to deliver our carbon-free vision for 2050. What we’re looking for: We’re looking for a Service Delivery Manager to take ownership of the end-to-end performance of a portfolio of IT services delivered primarly through our strategic partners … suppliers. As the service integrator, Wales & West Utilities co-ordinates multiple delivery partners, and you will play a key role in ensuring they consistently meet agreed service levels, KPI’s and contractual commitments. You will be able to translate technical performance into meaningful business outcomes, driving contiunal ...

Title: Service Desk Manager (Internal Applications Only) Location: Cardiff (Hybrid) Contract type: Permanent #LI-Hybrid About the role This position sits within the Service Desk function of the Cloud, Cyber and IT (CCIT) Business Unit and reports directly to the Head of Service Desk. The Service Desk Manager is responsible for the operational leadership, performance and continuous improvement of ARO’s 1st and 2nd Line Service Desk teams. The role ensures the consistent delivery of high-quality support services, achievement of contractual service levels and customer outcomes, and the development ...

Wales & West Utilities Limited in Newport seeks a Service Delivery Manager to own end-to-end IT service performance across partner-delivered services. You will ensure SLAs, KPIs and contractual commitments are met, translating technical performance into business outcomes and driving continual service improvement. … collaborate with IT, Commercial & Contracts teams and partners, maintain a Service Catalogue, and lead discussions to optimise service delivery for customers and colleagues. #J-18808-Ljbffr ...

Global is seeking an Associate Manager of IT Service Delivery in Cardiff, UK. You will lead a team of IT service delivery professionals, ensuring high-quality incident and service request handling across diverse technologies. The role requires ITIL knowledge, strong customer service, and leadership ...

become a valued part of the university support community while staying connected to the wider technical team. Core hours will align to university service desk requirements, with support during important periods such as teaching, enrolment, examinations and events. You will be joining a role where your work … visible impact on students, staff and day-to-day campus life. The Endpoint Support Team Lead is responsible for leading the day-to-day delivery of first-line and second-line Endpoint Device and Application Management within the University of South Wales managed service across five campuses. ...

role We are looking for a highly organised and proactive Service Transition Manager to join our Service Management team within the Digital, Data and Technology (DDaT) department at Natural Resources Wales (NRW) This pivotal role will lead the end-to-end transition of digital projects into live operational … play a critical part in ensuring that new or enhanced digital services are delivered smoothly, effectively, and with long-term sustainability in mind. As Service Transition Manager, you will work closely with project and product teams, within DDaT and across the wider organisation, to coordinate the service acceptance ...

creative and innovative? Are you customer and solution oriented? Are you prepared to re-think Information Management services? A vacancy for a *Service Delivery Manager, UK - National Messagin**g* has arisen within Airbus Defence and Space in *Stevenage * or *Portsmouth* to join our Digital team. We deliver … support processes that include incident, problem, change, configuration, and event management with a proven “user-centric” approach to business operation * You will ensure that service agreements with the provider are observed and concluded. * You will analyse service KPIs (Key Performance Indicators) and user feedback to propose and implement ...

creative and innovative? Are you customer and solution oriented? Are you prepared to re-think Information Management services? A vacancy for a *Service Delivery Manager, UK - National Messagin**g* has arisen within Airbus Defence and Space in *Stevenage * or *Portsmouth* to join our Digital team. We deliver … support processes that include incident, problem, change, configuration, and event management with a proven “user-centric” approach to business operation * You will ensure that service agreements with the provider are observed and concluded. * You will analyse service KPIs (Key Performance Indicators) and user feedback to propose and implement ...

Global, part of the ASSA ABLOY group, seeks an Associate Manager for IT Service Delivery in Cardiff. The role leads a team of IT service professionals, overseeing incident management, requests, and problems across diverse technologies, ensuring service quality and compliance. The position emphasizes leadership, policy enforcement … continuous improvement, with after-hours support as needed. A strong customer-service mindset is essential. #J-18808-Ljbffr ...

become a valued part of the university support community while staying connected to the wider Technical Services team. Core hours will align to university service desk requirements, with support during important periods such as teaching, enrolment, examinations and events. You will be joining a role where your work … visible impact on students, staff and day-to-day campus life. The Endpoint and Application Engineer is responsible for the day-to-day operational delivery of endpoint management, application packaging, deployment, remediation and service improvement activities within the University managed service across five campuses. Working as part ...

Matchtech Group is seeking an experienced Service Delivery Manager to oversee end-to-end IT service performance within a critical infrastructure environment. You will coordinate multiple partners and suppliers to ensure reliable, secure technology services for the Wales and south-west England region. The role focuses … delivering service improvements, managing SLAs/KPIs, and ensuring compliance with security and governance requirements, including NIS and CAF frameworks. #J-18808-Ljbffr ...

Yolk Recruitment in Cardiff seeks a Service Delivery Manager to own the performance of critical technology services within a regulated environment. You will operate at the centre of a multi-supplier ecosystem, ensuring partners meet commitments and that technical performance translates into reliable outcomes for a large, distributed … workforce. This role combines supplier governance, operational service management and continual improvement, with senior stakeholder engagement. #J-18808-Ljbffr ...

Global Cardiff is seeking an Associate Manager- IT Service Delivery to lead a team of IT professionals ensuring first and second-line support across a broad set of technologies. You will oversee ticketing, policy adherence, and cross-functional collaboration to maintain service levels for HID users worldwide. ...

Global in Cardiff, UK, is seeking an Associate Manager of IT Service Delivery to oversee a team of technicians delivering first and second‐line IT support for a range of technologies including networking and Windows/Mac/Linux endpoints. The role guides policy implementation, monitors performance … ensures service excellence while providing development opportunities for staff and liaising with IT management and global teams. #J-18808-Ljbffr ...

Department for an experienced and motivated DDaT Infrastructure Manager. In this key leadership role, you will be responsible for the effective management of all service delivery, support and administrative functions across the DDaT Infrastructure Team, ensuring the provision of resilient, secure and high-performing technology services across … knowledge and flexibility required to meet evolving organisational and technological demands. This is an excellent opportunity for an experienced manager to drive innovation, improve service delivery and play a vital role in shaping the future of digital services within South Wales Fire and Rescue Service. Contract: Permanent Grade ...

lead the analysis, development, implementation and ongoing support of digital systems, promote smarter ways of working, and provide expert advice and solutions that improve service efficiency, data availability and customer experience. Key Responsibilities Lead the management, support and development of business-critical and operational digital systems, ensuring they meet … departmental business requirements. Lead the delivery of priority system projects, upgrades, enhancements and critical business processes, including end-of-year activities. Undertake system investigations, feasibility studies, requirements analysis, system design, programming/coding, testing, integration testing and implementation across a range of technologies. Lead the analysis and reporting ...

social housing and public sector buildings across the UK. With nationwide coverage and skilled local teams, we deliver a reliable end-to-end service that ensures homes and public spaces are safe, sustainable, and well-maintained. We specialise in responsive repairs and voids, planned maintenance, energy-efficiency upgrades, compliance … works, and major improvement programmes. Our approach combines quality workmanship, strong resident communication, and efficient project delivery to achieve the best outcomes for customers and communities. Driven by ambitious growth plans, we continue to expand our capabilities and adapt to the evolving needs of our clients. Our reputation ...

vulnerability management lifecycle, ensuring compliance with Cyber Essentials Plus requirements within a highly secure enterprise environment. Working closely with infrastructure teams, service providers, asset owners and security stakeholders, you will be responsible for coordinating vulnerability remediation activities, validating coverage, tracking progress and escalating compliance risks. This is a governance … inventory records. Review, prioritise and manage Critical and High vulnerabilities in line with Cyber Essentials Plus requirements. Coordinate remediation ownership across internal teams, managed service providers and third-party stakeholders. Raise, maintain and track vulnerability remediation tickets using Remedy or equivalent ITSM tools. Investigate unidentified asset ownership and resolve ...

Space is looking for a IT- SAP/ERP Finance & Controlling senior specialist to reinforce its internal SAP team. You will contribute to the service delivery by the ERP Delivery Center, covering all of our Airbus Defence and Space ERP platforms including the French national platform. Inside … develop/modify the ABAP code to be adjusted to the new requirements. **ABOUT YOU** * Experienced on SAP FICO domain * Be fully customer and delivery oriented. **Not a 100% match? No worries! Airbus supports your personal growth with customised development solutions.** **HOW WE CAN SUPPORT YOU** Many ...