1 to 25 of 43 Service Delivery Jobs in Wales

deliver high-quality IT services, build strong stakeholder relationships, and drive continual service improvement and manage service level agreements? Do you have the skills and experience to manage service performance, resolve complex issues, and ensure excellent customer outcomes? Have you successfully managed IT services and supplier-delivered … contracts, working collaboratively with stakeholders to drive service performance, deliver measurable improvements, and ensure effective day-to-day service delivery? If so, we'd love to hear from you! As a Service Delivery Manager, you will play a key role in ensuring the successful delivery ...

Welsh financial services provider focused on real estate finance and specialist residential mortgage markets. Under the overall management of the Head of Service Security & Operations, the IT Service Delivery Lead is responsible for leading the Service Improvement and Service Desk teams to ensure that applications … infrastructure and IT services are managed in line with ITIL best practice and supported within agreed SLAs. ITIL Foundation Qualification. Experience of working in Service Desk or Service Delivery role. Experience of managing technical or project teams. Experience supporting applications and infrastructure. Knowledge of best practice ...

inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Service Delivery Manager - MIM & Problem Position Description At CGI, we help clients transform critical IT services into resilient, high-performing experiences that deliver measurable business … value. As a Senior Service Delivery Manager specialising in Major Incident Management and Problem Management, you'll shape how complex services perform, lead teams through continual improvement, and build trusted relationships with senior clients and partners. You'll have the autonomy to influence strategy and develop innovative, experience ...

Cardiff3243Panasonic Connect Europe | As soon as possibleWe are hiring a Service Delivery Professional to join our talented and highly motivated team within Panasonic Connect Toughbook UK. This is a hands-on, fast-paced role ideal for someone who is passionate about customers technical products such as our Toughbook … service delivery behind them. Along with this you will bring a solid foundation of project Service level agreements and driving continual service improvement to support our robust products built for demanding environments. Role Overview The Service Delivery Professional will be part of the Managed ...

client is seeking an experienced and driven IT Service Manager to join their team in either Guernsey or Jersey on a full-time, permanent basis. In this pivotal role, you will lead the day-to-day management, governance, and continual improvement of technology services. Reporting to the Senior Manager … services remain reliable, secure, and resilient while being aligned with business needs, customer expectations, and regulatory requirements. This is a fantastic opportunity for a service-focused technology professional to enhance IT service management practices, drive operational excellence, and contribute to continuous improvement across a complex technology environment. ...

Service Delivery Lead Up to £43,000 Swansea/Hybrid working CPS Group are working with a well-established and growing organisation looking to appoint a Service Delivery Lead to support the successful delivery of a range of programmes, projects and events. This … varied role that would suit someone with a strong background in project coordination, programme delivery or service delivery who enjoys taking ownership, working with multiple stakeholders and keeping complex projects moving in the right direction. You'll work across multiple programmes simultaneously, helping to coordinate delivery ...

Service Delivery Manager Remote (UK only) £60-65,000 Looking for a role where what you’re working on will make a positive impact on people’s lives? I’m helping a non-profit who combat loneliness and improve mental health for elderly and vulnerable people to scale … team with a Service Delivery Manager. About the role: To begin with, you will be firefighting then once the chaos settles; you will be looking at processes, KPIs, SLAs and documentation (there is no Level 2 support involved with this role), You’ll line manage a Service ...

supply chain partner to Data Center Operations, Regional COOs, and site operating teams, enabling reliable, secure, and cost-efficient operations through supplier frameworks, service agreements, regional execution plans, and performance governance.The Director is accountable for EMEA execution of maintenance, service delivery, security, spares, asset lifecycle, issue resolution … data center operating services supporting regional operations teams.* Primary stakeholder interface with Data Center Operations, Regional COOs, and site leadership.* Ownership of EMEA regional service contracts and execution plans, including: maintenance (R&M and PM), facilities management, security services.* Governance of supplier performance frameworks, including QBRs, SBRs ...

Title: Service Operations Manager Location: Bridgend, South Wales Salary: Competitive Job Type: Permanent, Full time Working Hours: Monday to Friday, 9:00am to 5:30pm (flexible hours between 8:00am and 6:00pm) This is a leadership role for someone who can build brilliant teams, bring structure … fast-moving service environment, and still understand the technology well enough to challenge decisions, support escalations, and drive meaningful improvement. If you are a people-first leader with a strong technical grounding and the ambition to help shape a growing MSP, this role gives you the platform to make ...

being. This culture makes Deloitte Global one of the most rewarding places to work, and to transform your career.The teamGlobal CoRe is a shared service within Deloitte Global, providing fundamental services to Deloitte People around the world: Knowledge Services, Creative Services, Contact Center, Procurement and Strategic Insights Center. … deliver essential capabilities that save time, convey insights, minimize risk, enhance client service delivery, solve problems, and contribute to Deloitte’s success.Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. ...

template documents, drafting guidance and know-how resources Identifying opportunities to leverage legal technology, automation and AI tools to improve knowledge sharing, efficiency and service delivery Ensuring knowledge resources are effectively organised, searchable, accessible and maintained across the firm's knowledge management platforms Publications and thought leadership Assisting … both internal and external audiences on key legal and market developments Business development and strategic support Assisting with: developing client-facing products, solutions and service offerings with a view to improved client service delivery through the effective use of knowledge and technology conference submissions, speaking engagements, client ...

Hodge in Cardiff is seeking an IT Service Delivery Lead to guide our Service Desk and Service Improvement teams. The role focuses on ensuring IT services and applications are supported to ITIL-driven standards and within agreed SLAs. You will lead cross-functional teams, manage suppliers … drive continuous service improvements, collaborating with business and IT stakeholders to align transition and delivery with strategic goals. #J-18808-Ljbffr ...

Driver and Vehicle Standards Agency is seeking a Service Delivery Manager to lead the delivery and continual improvement of IT services that support operational objectives. You will monitor performance with stakeholders and suppliers, manage risks and escalations, and drive service improvements to deliver reliable, value ...

assurance over data quality and data asset management across Companies House, ensuring that organisational data is accurate, trusted, well-governed, and fit for operational delivery, decision-making, and transparency. The role’s current objectives are to define and embed consistent data quality standards, business rules, and metadata; lead organisation … authoritative assurance to senior leaders on data quality risk and maturity. Collectively, these objectives enable Companies House to strengthen its data capability, support reliable service delivery and regulatory compliance, and build long-term confidence in the data it provides to internal and external stakeholders.About the roleThis ...

data and manages several critical digital systems and key elements of the Governments critical national infrastructure. Enterprise Security & Risk Management (ESRM) supports the secure delivery of DWP business, empowering the Department to operate within its security risk appetite, prioritise security improvement activities and maximise return on security investment. … someone who can see the bigger picture, build credibility with senior stakeholders, challenge constructively, and provide clear analysis of how security risks could affect service delivery, resilience, people, data, assets and public trust. Wewouldlovetohearfromyouifyoucandemonstrateyourskillsandexperienceacross all the following essential criteria: Experience providing risk assessment or assurance or decision support ...

visits in accordance with BS5839 standards. Ensure all Fire Alarm systems remain compliant with BS 5839 and report defects where necessary. Respond promptly to service calls from the Helpdesk during working hours and whilst on call. Identify non-repairable faults and recommend appropriate corrective actions. Order replacement parts … relationships with client site teams and colleagues. Deliver work efficiently and cost-effectively while maintaining high technical standards. Ensure compliance with contractual obligations and service level agreements. Work collaboratively with internal teams to meet operational targets and service delivery standards. Demonstrate flexibility to support operational requirements ...

Datadog. Datadog is a Nasdaq-listed observability platform. The company's technical focus is on observability and LLM observability specifically. Key Responsibilities Managed Service Delivery - Support customers across a mix of traditional and modern cloud platforms, Azure and AWS, alongside newer AI-native application stacks and the cloud … live incidents, including acting as an escalation point for trickier ones. Build & Improvement Projects - Deliver end-to-end build-and-run projects for managed service customers, from scoping through to live operation, with minimal oversight. Design and implement cloud cost optimisation strategies, working through the technical dependencies that ...

function, ensuring it delivers measurable business value. Responsible for leading the Systems team, collaborating with key stakeholders and third-party suppliers to maintain high service standards while driving technology initiatives that support the organisation's strategic objectives. Technology Operations & Service Management Oversee and directly manage a broad portfolio … reporting platforms (Microsoft Fabric and Power BI), and Azure DevOps environments. Collaborate with strategic IT partners and third-party providers to ensure the effective delivery and ongoing management of infrastructure, end-user computing, networking services, enterprise applications, and digital platforms. User Support & Service Delivery Ensure the delivery ...

regional sales and support locations across the UK. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the role: We are looking for a highly motivated and technically capable Team Leader to lead Flotek … responsible for the day-to-day leadership, development and performance of our 2nd Line Engineers, 3rd Line Engineers and Maintenance Engineers, ensuring technical incidents, service requests and proactive maintenance activities are delivered to the highest standards. The successful candidate will combine strong technical capability with excellent leadership skills, helping ...

future Team Leader role. Working closely with the Practice Manager, Team Leaders and wider practice team, you will play a key role in supporting service delivery, improving administrative processes, managing patient recall programmes, developing protocols and procedures, and making effective use of digital systems. General Practice continues … identifying opportunities for improvement, and supporting colleagues through change. This role would suit someone who enjoys problem-solving, is committed to delivering excellent patient service, and can demonstrate commitment and has the ambition to develop into a leadership position in the future. Main duties of the job The post ...

This is a hands-on technical leadership role, combining deep expertise in Microsoft 365, Azure, security, and infrastructure with responsibility for strategy, governance, and service delivery. The position plays a key role in modernising the workplace, enhancing security posture, and driving automatic and data governance across the organisation.WHAT … OperationsProvide 3rd line support and escalation.Oversee system upgrades, patching, and maintenance.Maintain clear and accurate technical documentation.Ensure successful transition of projects into operational support. Project Delivery & Service ImprovementLead full lifecycle delivery: Discovery Design Build Test Deploy.Ensure quality, risk management, and timely delivery.Drive standardisation, automation (e.g., PowerShell), and continuous ...

managed, accurately documented and commercially controlled. From cellular connectivity and satellite communications to video streaming and secure file-sharing platforms, you'll coordinate multiple service streams while working closely with our Technical, Sales and Finance teams and external service providers. What youll lead: Service Management: Maintain … comprehensive and accurate service register, ensuring services, contracts, subscriptions and service-related assets are properly recorded and managed. Network & Services: Oversee the operational performance of services including cellular connectivity, satellite communications, video streaming platforms and secure file-sharing solutions. Provisioning: Support the provisioning, modification, suspension and termination ...

Space is looking for a IT- SAP/ERP Finance & Controlling senior specialist to reinforce its internal SAP team. You will contribute to the service delivery by the ERP Delivery Center, covering all of our Airbus Defence and Space ERP platforms including the French national platform. Inside … develop/modify the ABAP code to be adjusted to the new requirements. About You Experienced on SAP FICO domain Be fully customer and delivery oriented. Not a 100% match? No worries! Airbus supports your personal growth with customised development solutions. How We Can Support You Many ...

operational data. Proven leadership skills with the ability to collaborate, influence stakeholders and drive positive outcomes through data-led insight. Experience leading change and service improvement, taking projects from concept to delivery while influencing others to achieve objectives. Strong decision-making skills with the ability to interpret complex … that support operational and strategic decision making. By combining data from multiple sources, you'll identify trends, measure performance and uncover opportunities to improve service delivery across Universal Credit and Labour Market services. You'll work with operational colleagues, digital teams and senior stakeholders, including Directors and Ministers ...

operational data. Proven leadership skills with the ability to collaborate, influence stakeholders and drive positive outcomes through data-led insight. Experience leading change and service improvement, taking projects from concept to delivery while influencing others to achieve objectives. Strong decision-making skills with the ability to interpret complex … that support operational and strategic decision making. By combining data from multiple sources, you'll identify trends, measure performance and uncover opportunities to improve service delivery across Universal Credit and Labour Market services. You'll work with operational colleagues, digital teams and senior stakeholders, including Directors and Ministers ...