10 of 10 Service Delivery Jobs in Wales

Service Experience Manager Nr Cardiff (Hybrid 2 days WFH per week) Salary: £50,000 + Full Benefits A leading UK Managed Services provider is seeking an experienced Service Experience Manager to drive service quality, end-user satisfaction, and continual improvement across Workplace and EUC services. This role … ideal for someone who thrives in operational environments, understands the realities of front-line service delivery, and is passionate about improving how users experience technology day-to-day. The Role As the Service Experience Manager, youll be responsible for ensuring operational excellence across service operations, focusing ...

Service Delivery Manager Newport – hybrid Permanent | £62,000 + Benefits The Opportunity Reed Technology is partnering with a leading organisation to recruit an experienced Service Delivery Manager . This is an exciting opportunity to take ownership of a portfolio of critical IT services delivered through … strategic partner and supplier network. Working within a SIAM environment, you will act as the service integrator, ensuring suppliers consistently deliver against agreed service levels, KPIs and contractual commitments while driving continuous service improvement across the business. This role combines both technical and stakeholder-facing responsibilities ...

Service Delivery Manager | Cardiff | £62,000 + excellent benefits An opportunity has arisen for an experienced Service Delivery Manager to take ownership of business-critical technology services within a complex, regulated organisation. You'll operate at the centre of a multi-supplier technology environment, making sure … strategic partners meet their service commitments and that technical performance translates into dependable outcomes for colleagues. The organisation supports a large, geographically distributed workforce and provides services that must remain resilient around the clock. This position combines supplier governance, operational service management, continual improvement and senior stakeholder engagement. ...

role We are looking for a highly organised and proactive Service Transition Manager to join our Service Management team within the Digital, Data and Technology (DDaT) department at Natural Resources Wales (NRW) This pivotal role will lead the end-to-end transition of digital projects into live operational … play a critical part in ensuring that new or enhanced digital services are delivered smoothly, effectively, and with long-term sustainability in mind. As Service Transition Manager, you will work closely with project and product teams, within DDaT and across the wider organisation, to coordinate the service acceptance ...

escalation point for network-related incidents. This position requires a strong technical background in network management and security, with a focus on maintaining high service standards and minimal disruption. Day-to-day of the role: Review and provide guidance on technical designs to ensure compliance with security policies … assess risks and deliver vulnerability remediation based on threat intelligence and business requirements. Serve as an escalation point for network-related incidents, guiding Service Delivery Managers and partners to minimize downtime and impact on IT services. Define network changes, project roadmaps, performance expectations, and delivery timelines with ...

business systems improvements. What You'll Do: Lead teams responsible for application support, business systems development and testing Drive improvements in governance, processes and service delivery Act as the senior escalation point for business-critical applications Manage and prioritise application change requests and enhancements Oversee the delivery … support technical teams when required Experience delivering application and business systems projects Experience working with ERP or enterprise application environments Knowledge of ITIL or service management environments Exposure to Microsoft technologies including C#, VB.NET and SQL would be beneficial Why You Should Apply: Opportunity to take ownership ...

regional sales and support locations across the UK. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the role: We are looking for a highly motivated and technically capable Team Leader to lead Flotek … responsible for the day-to-day leadership, development and performance of our 2nd Line Engineers, 3rd Line Engineers and Maintenance Engineers, ensuring technical incidents, service requests and proactive maintenance activities are delivered to the highest standards. The successful candidate will combine strong technical capability with excellent leadership skills, helping ...

equivalent work experience in ICT. Experience with Microsoft Office applications at a user level. A strong understanding of customer care practises to ensure efficient service delivery. Familiarity with police environments and security responsibilities is advantageous. Skills and Attributes: Excellent communication skills, both written and oral, tailored to meet … proactive approach to problem-solving and decision-making. Why Consider This Role? Impactful Work: Play a vital role in enhancing communication within the police service, ensuring safety and efficiency. Collaborative Environment: Work within a supportive team atmosphere where contributions are valued. Professional Development: Opportunities for training and continuous professional ...

equivalent work experience in ICT. Experience with Microsoft Office applications at a user level. A strong understanding of customer care practises to ensure efficient service delivery. Familiarity with police environments and security responsibilities is advantageous. Skills and Attributes: Excellent communication skills, both written and oral, tailored to meet … proactive approach to problem-solving and decision-making. Why Consider This Role? Impactful Work: Play a vital role in enhancing communication within the police service, ensuring safety and efficiency. Collaborative Environment: Work within a supportive team atmosphere where contributions are valued. Professional Development: Opportunities for training and continuous professional ...

sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our 'Purple Army' and become part of a team driven … exceptional, earn trust through actions and receive recognition when our work gets a 'Wow!' About the Role: We are looking for an enthusiastic customer service-focused individual with previous experience working within the ICT sector, preferably in 2nd line with experience being on site with Customers. The successful candidate ...