1 to 25 of 48 Service Delivery Jobs in Wales

Welsh financial services provider focused on real estate finance and specialist residential mortgage markets. Under the overall management of the Head of Service Security & Operations, the IT Service Delivery Lead is responsible for leading the Service Improvement and Service Desk teams to ensure that applications … with ITIL best practice and supported within agreed SLAs. Essential Experience: Relevant IT or computer science degree. ITIL Foundation Qualification. Experience of working in Service Desk or Service Delivery role. Experience of managing technical or project teams. Experience supporting applications and infrastructure. Knowledge of best practice ...

hiring a Service Delivery Professional to join our talented and highly motivated team within Panasonic Connect Toughbook UK. This is a hands‐on, fast‐paced role ideal for someone who is passionate about customers technical products such as our Toughbook’s and the service delivery behind … them. Along with this you will bring a solid foundation of project Service level agreements and driving continual service improvement to support our robust products built for demanding environments. Role Overview The Service Delivery Professional will be part of the Managed Service Team within ...

Cardiff, UK | Permanent | Full-time | £34,000-£37,000 per year Our client is looking for an experienced Service Delivery Professional to join its Managed Service Team, supporting the delivery of services around its range of products. This is a customer-facing role focused on service delivery, supplier management, SLA performance and continual improvement, working with stakeholders across the UK and Europe. The Role The successful candidate will be responsible for creating, negotiating, implementing, monitoring and improving Service Level Agreements (SLAs), as well as helping to ensure customer requirements are reflected within service ...

client is seeking an experienced and driven IT Service Manager to join their team in either Guernsey or Jersey on a full-time, permanent basis. In this pivotal role, you will lead the day-to-day management, governance, and continual improvement of technology services. Reporting to the Senior Manager … services remain reliable, secure, and resilient while being aligned with business needs, customer expectations, and regulatory requirements. This is a fantastic opportunity for a service-focused technology professional to enhance IT service management practices, drive operational excellence, and contribute to continuous improvement across a complex technology environment. ...

become a valued part of the university support community while staying connected to the wider technical services team. Core hours will align to university service desk requirements, with support during important periods such as teaching, enrolment, examinations and events. You will be joining a role where your work … impact on students, staff and day‐to‐day campus life. The Endpoint Support Team Lead is responsible for leading the day‐to‐day operational delivery of the Level 1 and 2 support function within the University managed service across 5 campuses, providing technical direction, workload coordination and hands ...

supply chain partner to Data Center Operations, Regional COOs, and site operating teams, enabling reliable, secure, and cost-efficient operations through supplier frameworks, service agreements, regional execution plans, and performance governance.The Director is accountable for EMEA execution of maintenance, service delivery, security, spares, asset lifecycle, issue resolution … data center operating services supporting regional operations teams.* Primary stakeholder interface with Data Center Operations, Regional COOs, and site leadership.* Ownership of EMEA regional service contracts and execution plans, including: maintenance (R&M and PM), facilities management, security services.* Governance of supplier performance frameworks, including QBRs, SBRs ...

Panasonic Connect Toughbook UK is seeking a Service Delivery Professional to join our Managed Service Team. This hands-on role supports service delivery behind our rugged devices, collaborating with engineers, sales and operations to meet SLAs and drive continual service improvement across … Europe. You will shape, monitor and improve service performance, manage SLAs with customers and suppliers, and contribute to incident management, service reviews and contract discussions while applying #J-18808-Ljbffr ...

Cardiff, UK Permanent Full-time £34,000-£37,000 per year Our client is looking for an experienced Service Delivery Professional to join its Managed Service Team, supporting the delivery of services around its range of products. This is a customer-facing role focused on service delivery, supplier management, SLA performance and continual improvement, working with stakeholders across the UK and click apply for full job details ...

Director , you'll play a key role in supporting the technology operations of Convey Law , while also contributing to strategic projects, infrastructure, security and service delivery initiatives across the wider Group, including Convey365, our sister Company who lead technology solutions that support our legal professionals. You'll help … enjoys combining hands-on technical leadership with strategic thinking, stakeholder management and continuous improvement within a growing technology-driven organisation. Key Responsibilities IT Operations & Service Delivery Lead and develop a busy IT Support team. Ensure high-quality service delivery and efficient resolution of technical issues. Manage ...

template documents, drafting guidance and know-how resources Identifying opportunities to leverage legal technology, automation and AI tools to improve knowledge sharing, efficiency and service delivery Ensuring knowledge resources are effectively organised, searchable, accessible and maintained across the firm's knowledge management platforms Publications and thought leadership Assisting … both internal and external audiences on key legal and market developments Business development and strategic support Assisting with: developing client-facing products, solutions and service offerings with a view to improved client service delivery through the effective use of knowledge and technology conference submissions, speaking engagements, client ...

Hodge in Cardiff is seeking an IT Service Delivery Lead to guide our Service Desk and Service Improvement teams. The role focuses on ensuring IT services and applications are supported to ITIL-driven standards and within agreed SLAs. You will lead cross-functional teams, manage suppliers … drive continuous service improvements, collaborating with business and IT stakeholders to align transition and delivery with strategic goals. #J-18808-Ljbffr ...

Government and UK Government reporting requirements. Considerable resource continues to be invested in resolving these issues and maximising the effectiveness of the system. The service will also shortly be implementing a new Welsh Government CRM system, which is expected to place further demands on both operational and ICT resources. … will also be a requirement for this specialist to identify, evaluation and implement new digital systems and software that can continue to enhance our service delivery and support outcomes for participants and employers. Proposed Job Purpose To provide dedicated ICT, systems and digital development support to the client ...

improve reporting, dashboards and management information solutions alongside the Performance and Business Manager Research, evaluate and implement new technologies and digital solutions to enhance service delivery and efficiency. Support procurement, implementation and roll-out of new systems and software to future proof the service. Provide specialist systems support … information governance and data management principles. Expected Outcomes Improved functionality, performance and utilisation of the CRM and other business systems to ensure that the service is able to report on many complex, fast paced, short term projects and remain relevant. Enhanced reporting capabilities and management information. Successful implementation ...

Julian Hodge Bank Limited in Cardiff is seeking an IT Service Delivery Lead to head the Service Desk and Service Improvement teams, ensuring IT services align with ITIL practices and meet SLAs. You will own incident, problem, change and knowledge management, coach staff, manage suppliers … work with developers to embed service transition and continuous improvement across the organisation. #J-18808-Ljbffr ...

driving technology change? Application Deadline: 23 September 2026 Department: IT Support Location: Newport Compensation: £50,000 - £60,000/year Key Responsibilities IT Operations & Service Delivery Lead and develop a busy IT Support team. Ensure high-quality service delivery and efficient resolution of technical issues. Manage … escalated, complex, and high-priority incidents through to resolution. Analyse service desk trends and implement long-term improvements. Drive service standards, performance metrics, and operational excellence. Cyber Security & Compliance Own and manage the organisation's Information Security Management System (ISMS). Lead and maintain ISO 27001 compliance ...

innovative and leading edge solutions that address the most important challenges that face the higher and further education sectors. Our solution drive efficiency, enhance service delivery, and create exceptional value for our customers. About the Role As a Change Manager, you will lead the human,culturalandorganisationalaspects … transformation. You will work closely with delivery teams and client stakeholders to design and implement effective change strategies that increase adoption and ensure long-term success. Key Responsibilities Develop comprehensive change management strategies for AI implementation Conduct stakeholder analysis and create stakeholder engagement plans Design and deliver communications campaigns ...

data and manages several critical digital systems and key elements of the Governments critical national infrastructure. Enterprise Security & Risk Management (ESRM) supports the secure delivery of DWP business, empowering the Department to operate within its security risk appetite, prioritise security improvement activities and maximise return on security investment. … someone who can see the bigger picture, build credibility with senior stakeholders, challenge constructively, and provide clear analysis of how security risks could affect service delivery, resilience, people, data, assets and public trust. Wewouldlovetohearfromyouifyoucandemonstrateyourskillsandexperienceacross all the following essential criteria: Experience providing risk assessment or assurance or decision support ...

Management Services for a large-scale SAP S/4HANA environment in a highly regulated setting. You will own the AMS operating model, drive service delivery, and oversee SLA/KPI performance with government/defence compliance. You will guide the transition from project hypercare to steady-state ...

Datadog. Datadog is a Nasdaq-listed observability platform. The company's technical focus is on observability and LLM observability specifically. Key Responsibilities Managed Service Delivery - Support customers across a mix of traditional and modern cloud platforms, Azure and AWS, alongside newer AI-native application stacks and the cloud … live incidents, including acting as an escalation point for trickier ones. Build & Improvement Projects - Deliver end-to-end build-and-run projects for managed service customers, from scoping through to live operation, with minimal oversight. Design and implement cloud cost optimisation strategies, working through the technical dependencies that ...

lead post-go-live Application Management Services for a large-scale SAP S/4HANA environment. The role will own the AMS operating model, service delivery, SLA/KPI performance, support organisation, transition to steady state, and continuous improvement. The successful candidate should have strong SAP S/… 4HANA support experience, ITIL-aligned service management expertise, and experience managing SAP support services within government, defence, or highly regulated environments. Key Responsibilities Own the SAP AMS operating model, including service catalogue and L1–L3 support structure. Manage incident, problem, change, and release management processes. Own SLA/ ...

regional sales and support locations across the UK. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the role: We are looking for a highly motivated and technically capable Team Leader to lead Flotek … responsible for the day-to-day leadership, development and performance of our 2nd Line Engineers, 3rd Line Engineers and Maintenance Engineers, ensuring technical incidents, service requests and proactive maintenance activities are delivered to the highest standards. The successful candidate will combine strong technical capability with excellent leadership skills, helping ...

Contract Type: Permanent; Flexible working, Full-time, Job share, Part-time About the role As an IT Service Management (ITSM) Practice Co-ordinator, you will support the delivery of a wide range of IT Service Management practices, ensuring effective service delivery, operational resilience, and continual … improvement across critical digital services. You will work collaboratively with technical teams and stakeholders to assist in the co-ordination of incidents, changes, service transitions, configuration data, performance monitoring, and reporting activities. Key Responsibilities include, but are not limited to: Contribute to the completion of tasks and activities involved ...

team to identify opportunities for improvement using analytics, user research and stakeholder insight, helping turn evidence into delivered outcomes.You'll support product roadmaps, manage delivery activities and work with colleagues across Public Health Wales to develop accessible, user-centred digital services that meet user needs and organisational priorities.We … opportunities for improvement across websites, content and user journeys. You will help translate user and business needs into clear actions, manage product backlogs, coordinate delivery activities and support digital improvements.You will work closely with colleagues across Public Health Wales, providing advice and guidance on web standards, accessibility requirements ...

lead the analysis, development, implementation and ongoing support of digital systems, promote smarter ways of working, and provide expert advice and solutions that improve service efficiency, data availability and customer experience. Key Responsibilities Lead the management, support and development of business-critical and operational digital systems, ensuring they meet … departmental business requirements. Lead the delivery of priority system projects, upgrades, enhancements and critical business processes, including end-of-year activities. Undertake system investigations, feasibility studies, requirements analysis, system design, programming/coding, testing, integration testing and implementation across a range of technologies. Lead the analysis and reporting ...

Hertfordshire Archives and Local Studies (HALS) preserve and promotes resources for the study of Hertfordshire past and present. An integrated archive and local studies service, we care for archive collections that date from 1060. Our vision is to deliver high quality services that inspire discovery and learning, offering opportunities … wellbeing and provide access to authentic, trusted information and original records as an Accredited Archive Service. This is an exciting time to join the service as we move forward with plans for our refreshed 'Shared Heritage Strategy' including planning for a future purpose built archive facility and preparing ...