12 of 12 Service Delivery Jobs in Staffordshire

Service Delivery Manager Proftech Talent are working with Motormax on the recruitment of a Service Delivery Manager to join their Shenstone based team. Motormax is a leading provider of automotive technology solutions, helping fleets operate more safely, efficiently, and intelligently. Their MaxConnex platform delivers advanced camera and telematics integrations, empowering businesses with real-time visibility, insights … and control over their operations. They are looking for a Service Delivery Manager to join the growing team and help deliver outstanding technology experiences to their customers. This role is central to the deployment of the MaxConnex camera platform and integrated telematics solutions-ensuring projects run smoothly from planning through to successful implementation. As a Service Delivery Manager, you will need to have/be: 3+ years' experience in service delivery, project management, or technical programme coordination, ideally in a SaaS, automotive, or telematics environment. Demonstrable experience managing hardware/software solution rollouts. Strong understanding of camera technology, telematics systems, or fleet management tools. Proven ability to lead cross-functional teams and manage external More ❯

role is focused on operational excellence, troubleshooting, and automation across Azure Integration Services and Power Platform. You’ll work closely with internal teams and client stakeholders to ensure reliable service delivery, drive root-cause analysis, and implement security and compliance best practices. What You’ll Do Act as Tier 2/3 escalation point for service desk … tickets—triage, diagnose, and resolve incidents across Azure services. Monitor and troubleshoot Azure integrations (Logic Apps, Service Bus, Event Grid, APIM) using KQL, Azure Monitor, and Application Insights. Build automation flows using PowerShell and Power Automate to auto-heal connections and rotate secrets. Surface health metrics in Power BI and Azure Dashboards for SLA and compliance reporting. Apply Microsoft … Defender for Cloud and Sentinel recommendations to improve security posture. Enforce compliance policies including Azure Information Protection, DLP, Conditional Access, and PIM. Run monthly service-health reviews with business units and identify continuous improvement actions. Contribute to internal knowledge base with runbooks, KB articles, and post-incident reviews. What We’re Looking For 5+ years supporting Microsoft-based integrations More ❯

role is focused on operational excellence, troubleshooting, and automation across Azure Integration Services and Power Platform. You’ll work closely with internal teams and client stakeholders to ensure reliable service delivery, drive root-cause analysis, and implement security and compliance best practices. What You’ll Do Act as Tier 2/3 escalation point for service desk … tickets—triage, diagnose, and resolve incidents across Azure services. Monitor and troubleshoot Azure integrations (Logic Apps, Service Bus, Event Grid, APIM) using KQL, Azure Monitor, and Application Insights. Build automation flows using PowerShell and Power Automate to auto-heal connections and rotate secrets. Surface health metrics in Power BI and Azure Dashboards for SLA and compliance reporting. Apply Microsoft … Defender for Cloud and Sentinel recommendations to improve security posture. Enforce compliance policies including Azure Information Protection, DLP, Conditional Access, and PIM. Run monthly service-health reviews with business units and identify continuous improvement actions. Contribute to internal knowledge base with runbooks, KB articles, and post-incident reviews. What We’re Looking For 5+ years supporting Microsoft-based integrations More ❯

Service Desk Advisor Permanent Monday - Friday 8.30 - 5pm Stoke on Trent £26,000 per annum. An exciting opportunity has arisen to join a leading global firm as a Customer Service Advisor. This role is integral to the smooth and efficient running of the company's customer service operations, providing essential support to both internal and external stakeholders. … Purpose of the Job To work collaboratively within a dedicated team, delivering high-quality support to ensure the effective operation of the customer service desk. The successful candidate will be the first point of contact for incoming service requests and will play a pivotal role in maintaining strong service delivery standards. Key Responsibilities Respond to all … incoming telephone calls professionally and promptly. Process and update service requests from clients, internal teams, and suppliers via phone, email, fax, or online platforms. Accurately log and manage reactive, planned, and statutory compliance tasks using internal systems. Coordinate with on-site engineers and field-based facilities managers to address client needs effectively. Consult with external contractors to arrange site More ❯

how often (in days) to receive an alert: Location: UK - Hatfield, UK - Birmingham, UK - London, UK - Manchester Job-ID: 215567 Contract type: Fixed Term Contract Business Unit: Customer Success & Service Delivery Life on the team Business Management Placement Programme Location: London, Birmingham, Manchester or Hatfield Start Date: July 2026 Contract: Fixed Term - Full time Application Process: Online application … behavioural Test, Video Interview and face-to-face assessment centre Our Service Managers are responsible for developing a long-term partnership with our customers by providing high-quality advice and support whilst coming up with creative solutions to challenges and helping organisations to address their business needs and objectives more efficiently. The service managers are the face of … services business and are often seen as an extended part of the customer team, through their proximity and solid understanding of the customer's business and its people. Our Service Management division is placed right at the heart of our business and the services they provide for some of the world's largest organisations help to keep the public More ❯

a high-impact, security-focused environment. You will support onboarding and offboarding activities, including project transitions and closures, and assist in creating and delivering customer reports, incident documentation, and service management plans. You ll monitor customer satisfaction, proactively address issues, and help strengthen client loyalty and retention. Part of your role will also involve identifying opportunities for growth, assisting … in contract renewals, and helping shape service expectations. You ll contribute to continuous improvement initiatives and support customer communications. Working closely with internal teams, you ll ensure service levels and KPIs are consistently met or exceeded. Acting as a trusted point of contact for assigned customers, you ll advocate for their needs throughout the service lifecycle. This … position would suit someone with previous experience in a customer-facing or support role for example, in service delivery , account management , or project coordination . Due to the nature of the sector our client operates in, you must be willing to obtain SC Clearance if successful. The role offers a 36-hour working week , the chance to work More ❯

a high-impact, security-focused environment. You will support onboarding and offboarding activities, including project transitions and closures, and assist in creating and delivering customer reports, incident documentation, and service management plans. You’ll monitor customer satisfaction, proactively address issues, and help strengthen client loyalty and retention. Part of your role will also involve identifying opportunities for growth, assisting … in contract renewals, and helping shape service expectations. You’ll contribute to continuous improvement initiatives and support customer communications. Working closely with internal teams, you’ll ensure service levels and KPIs are consistently met or exceeded. Acting as a trusted point of contact for assigned customers, you’ll advocate for their needs throughout the service lifecycle. This … position would suit someone with previous experience in a customer-facing or support role for example, in service delivery , account management , or project coordination . Due to the nature of the sector our client operates in, you must be willing to obtain SC Clearance if successful. The role offers a 36-hour working week , the chance to work More ❯

systems, primarily focused on heating, hot water systems, and general plumbing. This is a field-based role requiring flexibility, a proactive approach, and a commitment to high standards of service delivery. Key Responsibilities: Maintain and repair heating, hot water systems, and general plumbing Carry out mechanical fault finding and diagnosis Complete installation work and relevant compliance certification Undertake basic More ❯

looking for a role with real impact? The West Midlands Pension Fund is seeking a dynamic and forward-thinking Head of Systems (IT Services) to lead the strategic direction, delivery and continuous improvement of our IT and digital services. About the role Reporting to the Director of Finance, Resources and Transformation, you will lead a highly skilled IT function … in IT leadership, ideally within a complex organisation. A proven ability to develop and implement IT strategies aligned to organisational objectives. Excellent knowledge of cybersecurity, information governance and ITIL service delivery. The ability to inspire, develop and manage high performing teams. Strong stakeholder management skills with the credibility to influence at senior levels. Experience in pensions or the wider … Why choose the West Midlands Pension Fund? At the West Midlands Pension Fund, you'll play a pivotal role in safeguarding and shaping the IT services that underpin the delivery of pensions to over 340,000 members and 800 employers. You'll join a collaborative and forward thinking organisation that values innovation, continuous improvement and professional development. We offer More ❯

our Information Management capability within the Birmingham office. You'll be responsible for growth targets, pipeline of work, training and development of the team whilst promoting the capability and service offering of the Information Management account. The Information Management account is a team of 40+ digital consultants driving digital transformation on all our major projects, mostly based in Croydon … planning of processes and implementation of tools to improve major project delivery. Sometimes this might be working directly with our clients, other times this might be supporting our internal delivery projects. You will be an advocate for digital ways of working, a promoter of good information management and comfortable working closely with our clients to share our experience. Your … Responsible for ensuring that projects are delivered successfully for the client and for Mott MacDonald, technically, commercially, and financially Growth and development of the Birmingham team Leading the technical delivery of consultancy services Delivery of a programme of technical solutions as agreed with the client Compliance with the Mott MacDonald management, quality, safety and environmental system requirements Coordinate More ❯

Job Description: Communications Engineers will be responsible for support and delivery of critical voice and management systems to facilitate effective communication across the organisation. Ensuring integrity, security and availability to Staffordshire Police and partners at all times. As a Communication Engineer , you will play a vital role in maintaining and enhancing Staffordshire Police's communication infrastructure. Your responsibilities will … security, availability, and overall performance of the Force's communications infrastructure. System Configuration & Management: Oversee configuration, capacity planning, continuity, and release management in alignment with ITIL best practices. Incident & Service Request Handling: Effectively manage communication-related incidents and service requests, ensuring resources are optimally utilised. Firmware & Application Updates: Document and manage all application and firmware releases according to … implementing resilience strategies to prevent outages. Operational Safeguards: Implement robust checks and controls to protect live operational environments. Performance Monitoring: Continuously track communications system performance to maintain high-quality service delivery. Essential Skills & Experience: Significant experience in a 3rd line voice/communications engineer role. Strong knowledge of call handling, call recording, call analytics, and SIP telephony. Hands-on More ❯

Job Description: Communications Engineers will be responsible for support and delivery of critical voice and management systems to facilitate effective communication across the organisation. Ensuring integrity, security and availability to Staffordshire Police and partners at all times. As a Communication Engineer , you will play a vital role in maintaining and enhancing Staffordshire Police's communication infrastructure. Your responsibilities will … security, availability, and overall performance of the Force's communications infrastructure. System Configuration & Management: Oversee configuration, capacity planning, continuity, and release management in alignment with ITIL best practices. Incident & Service Request Handling: Effectively manage communication-related incidents and service requests, ensuring resources are optimally utilised. Firmware & Application Updates: Document and manage all application and firmware releases according to … implementing resilience strategies to prevent outages. Operational Safeguards: Implement robust checks and controls to protect live operational environments. Performance Monitoring: Continuously track communications system performance to maintain high-quality service delivery. Essential Skills & Experience: Significant experience in a 3rd line voice/communications engineer role. Strong knowledge of call handling, call recording, call analytics, and SIP telephony. Hands-on More ❯