ServiceDesigner- Higher Education- Service Management-ITIL ServiceDesigner with experience of redesigning new services, journeys, and supporting workflows and processes is urgently needed to support our higher education client on the implementation of a new Enterprise Service Management platform. The ServiceDesigner will be tasked with redesigning service management services across IT, Finance, HR, Procurement, Research, Procurement and others. The scope will include service catalogue, CMDB, incident, problem, change, knowledge management, service desk and major incident. ServiceDesigner- Higher Education- Service Management-ITIL- Essential Experience … Knowledge of service architecture and design of both IT and business services, including how these services are joined up into end-to-end journeys and value streams. Experience of performing a service design role within an enterprise wide service management environment within Education or public sector or more »
role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff. ROLE: ServiceDesigner LOCATION: Remote (UK) CLEARANCE: Eligable for SC Clearance Role Overview: As a ServiceDesigner at Amber Labs, you will play … a pivotal role in shaping the service offerings provided to our clients. You will be responsible for translating client requirements into actionable designs, ensuring seamless access, fulfillment, and support for end users. Your expertise will be crucial in navigating complex service chains, where responsibilities are distributed across multiple … domains of control and various service providers. Key Responsibilities: Collaborate with clients to understand their requirements and translate them into comprehensive service designs. Design service offerings to ensure accessibility, fulfillment, and support for end users. Work in tandem with internal and external stakeholders to integrate services into more »
Job: ServiceDesigner Salary: Up to £55k + excellent benefits package (medical and life assurance) Job Type: Permanent/Full time Location: Remote - occasional travel to client site as/when required I'm working with a global digital transformation consulting firm, looking for Service Designers to … work on exciting digital projects, across the UK, within the public sector. As a ServiceDesigner, you will be joining a growing and exciting community who are continually sharing knowledge and expertise. They are passionate about user-centred design, critical thinking, problem solving and designing and building digital … to travel to client locations. What you'll do: Maximise the value delivered to clients right from the inception to real life application of Service Design. Support clients through the end-to-end service design process to design and develop innovative products and services. This process will be more »
Senior ServiceDesigner | Public Sector Consultancy | £70,000-£80,000 + bonus | Remote in the UK Digital Gurus are partnered with a people focused, public sector consultancy who due to exceptional work and a rapidly growing client base, are continuing to grow the UCD team! We're looking … to speak with experienced Senior Service Designers to join their motivated team. Your work will be focused within the public sector, working on transformation projects, all with a focus for the greater good. You'll also have the unique opportunity to work on the largest environmental/green tech … expect - Supporting digital transformation programmes predominantly within the public sector, but also an opportunity to grow your skills within the private sector! Setting the service design direction across the full software delivery lifecycle. Coordinating, planning and leading service design activities across a fantastic range of clients and large more »
SC Cleared ServiceDesigner – London/Glasgow – 12 months Digital Services, Data Gathering, Workshops, Analysis, Agile/Lean, JIRA, Confluence, GDS An opportunity has arisen working within Central Government for an SC Cleared ServiceDesigner on an initial 12 month contract starting asap. The ServiceDesigner will engage with cross-functional teams to visualize and define new user journeys and service processes using service design methodologies as well as Own service design templates and maps throughout the product lifecycle. In additional you will continuously assess and optimize processes, support product … is a mandate to be in office once per week my client is open to discussions around further flexibility where it is required. Skills: Service design experience including workshops, prototyping and communicating complex processes clearly. Using research and data to inform design. Visualization tools. Cross-functional collaboration. Working in more »
Working with a large IT consultancy that is searching for a ServiceDesigner on a permanent basis. Salary: £55,000 per annum with additional benefits An overview of the Role As a ServiceDesigner, you will be joining the growing and exciting Digital Factory community who … working, however, depending on your project you may have to travel to client locations. Skills you'll need: Essential: Proven experience working across a service design process, autonomously with minimal support Experience working with Government Digital Service (GDS) service standards, applying GDS design principles Ability to create … service design artefacts and outputs, such as current and future-state user journeys, personas, service concepts, service blueprints and other artefacts Client readiness, with experience facilitating workshops, design sprints, ideation sessions or similar Ability to visualise complex services in an easy-to-understand format for varying audiences more »
Leeds, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Netcompany UK Limited
across both public and private sectors, we offer a comprehensive range of services from application development and seamless cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs Role Description As a Senior ServiceDesigner at Netcompany you will deliver … meet user needs, deliver businessimpact and benefit society. Key Responsibilities: Experience delivering in the UK public sector including working to GDS standards and passing Service Standard Assessments Build strong stakeholder relationships with clients and act as a key point of contact in delivery teams Understand user, business needs and … requirements and the wider operational and organisation context Analyse user needs and business objectives in highly complex service areas Create design concepts, user experience designs and service blueprints that reimagine how services are delivered end-to-end Help to define vision and outcomes for products, services and programmes more »
Our Client, a leading Public Sector organisation, are looking for a ServiceDesigner to join their Digital team. This is an immediate requirement and requires BPSS or SC clearance. The following is essential: Strong ServiceDesigner background UI/UX background Previously worked in the Public more »
London, England, United Kingdom Hybrid / WFH Options
E.ON Next
good energy. We’re also here to make this whole energy thing way easier for our customers. Like, really easy. That means providing exceptional service and using state-of-the-art tech to do it. As part of a lean Digital start-up team, you'll be wearing multiple … hats. While your primary responsibility is to lead E2E service design strategy and implementation, you'll also need to pivot to UX/UI design tasks when necessary. The ability to switch between roles seamlessly is critical in this fast-paced, ever-changing environment. Key day-to-day responsibilities … Lead and execute E2E service design projects, focusing on both offline and online customer touch points, while aligning with business objectives Conduct comprehensive customer research to understand the customer journey, identifying gaps and opportunities for enhancement in both offline and online experiences Create service blueprints , customer journey maps more »
City of London, London, United Kingdom Hybrid / WFH Options
E.ON Next
good energy. We’re also here to make this whole energy thing way easier for our customers. Like, really easy. That means providing exceptional service and using state-of-the-art tech to do it. As part of a lean Digital start-up team, you'll be wearing multiple … hats. While your primary responsibility is to lead E2E service design strategy and implementation, you'll also need to pivot to UX/UI design tasks when necessary. The ability to switch between roles seamlessly is critical in this fast-paced, ever-changing environment. Key day-to-day responsibilities … Lead and execute E2E service design projects, focusing on both offline and online customer touch points, while aligning with business objectives Conduct comprehensive customer research to understand the customer journey, identifying gaps and opportunities for enhancement in both offline and online experiences Create service blueprints , customer journey maps more »
Central London / West End, London, United Kingdom Hybrid / WFH Options
E.ON Next
good energy. We’re also here to make this whole energy thing way easier for our customers. Like, really easy. That means providing exceptional service and using state-of-the-art tech to do it. As part of a lean Digital start-up team, you'll be wearing multiple … hats. While your primary responsibility is to lead E2E service design strategy and implementation, you'll also need to pivot to UX/UI design tasks when necessary. The ability to switch between roles seamlessly is critical in this fast-paced, ever-changing environment. Key day-to-day responsibilities … Lead and execute E2E service design projects, focusing on both offline and online customer touch points, while aligning with business objectives Conduct comprehensive customer research to understand the customer journey, identifying gaps and opportunities for enhancement in both offline and online experiences Create service blueprints , customer journey maps more »
As the UK's regulator for the energy industry, Ofgem works on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe and environmentally sustainable energy supply. We are looking for more »