4 of 4 Service Desk Analyst Jobs in Glasgow

IT Service Desk Analyst - Circle Health Group Join to apply for the IT Service Desk Analyst - Circle Health Group role at Circle Health Group IT Service Desk Analyst - Circle Health Group Join to apply for the IT Service Desk Analyst - Circle Health Group role at Circle Health Group … IT Service Desk Analyst Fully Remote/Working from Home with occasional travel 37.5 Hours & Permanent Salary: £24,434.00 per annum plus benefits & a paid monthly bonus of 15% based on meeting KPI's Circle Health Group are proud to be recognised as one of the UK’s top 5 best big companies to work for as … well as top 5 to work for in the health and social care sector. Overview IT Service Desk Analyst Fully Remote/Working from Home with occasional travel 37.5 Hours & Permanent Salary: £24,434.00 per annum plus benefits & a paid monthly bonus of 15% based on meeting KPI's Circle Health Group are proud to be recognised More ❯

Social network you want to login/join with: We have an excellent opportunity for a 1st Line Service Desk Analyst to join this multi-award-winning cloud and managed services provider based in Milton Keynes. About the company Our client serves organisations on a global scale and is renowned for designing and delivering game-changing technology … team, encouraging them to advance their technical certifications. Each specialist has or is close to achieving the highest qualifications in their field. About the role As a 1st line Service Desk Analyst, you will be responsible for: Triage and action appropriate requests for service, following ITIL agreed processes and procedures Prompt allocation of incidents to the … of major incident bridge calls between relevant stakeholders and undertaking relevant actionable ITSM updates Maintaining coherence to SLA with all relevant resolver groups via all ITSM dashboards Identification of service interruptions through proactive event monitoring—performing initial triage checks and informing relevant technical resources Creation of training manuals and FAQ materials for easy-access end-user guidance Documenting processes More ❯

Social network you want to login/join with: Service Desk Analyst x2 - 6 month contract - Glasgow We are working with a busy government client looking to hire 2x Service Desk Analyst to join their team in Glasgow. Due to the urgency and nature of the role, candidates who hold active SC clearance will … be preferred. Successful candidates will be involved in the following: Troubleshoot technical issues using available resources Manage service requests and incidents in line with SLA Contribute and improve the Service Desk knowledge resources Identify and suggest improvements to enhance service quality and process efficiency Keep customers updated on the progress of their incidents and service More ❯

The Opportunity: This role will guide and advise staff on all aspects of the firm's IT services. You will provide a professional IT support service to the whole firm with end-to-end management of software and hardware incidents and service requests. Tasks will be allocated on a defined roster with duties such as phone support, IT … pattern each day from Monday to Friday, between the hours of 12pm and 12am Key responsibilities of the role include: Contribute to the effective operation and management of the Service Desk to ensure it provides quality, correct and timely information and services to its clients Daily tasks may include but are not restricted to: Day-to-day user … support and liaison with IT Service Desk in other Ashurst offices to resolve issues Management/support of pool and permanent laptops o Management/support of remote working Management of user administration Mobile device support, including BlackBerry, iPhone or Android devices AV and VC overflow support Managing spare PCs, upgrades and replacements Setting up new joiner IT More ❯