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Service desk Analyst

Glasgow -
Hays IT - Uk Posting account
Duties include: -Handle and record all service requests via telephone, e-mail and web interface -Initial assessment of service request and attempt at resolution and/or escalations to second line or third party support, based on agreed service levels -Monitor and escalate, as required, all service requests according to agreed...
Salary: £75.00 - £85.00 per annum
Posted: 22 days ago