Service Desk Analyst Jobs in Scotland

Located in Aberdeen, my client is looking to add an experienced Service Desk Analyst to their team. In this role you will be responsible for 1st line telephone support and providing IT support. You will also be required to work within different sites when required. Previous experience working in this...

Responsibilities: ** Provide excellent customer service to ensure that all issues are logged, prioritised and resolved within SLA's. Handle and record all calls into the Service Desk, via telephone, web service and email... To be considered for this position you must have experience in all/most of the following: ** Good...

1st line Service Desk Analyst in Motherwell, Scotland. Pay rate including WTD: Maximum of £12 per hour. Length: 3 months. Start date: Asap. Experience: ITIL experience, previous service desk experience. Responsibilities. * Logging and categorising incidents and service requests from customers received via telephone and email. ** Logging customer complaints and compliments...

Experience Required. Experience of working on telephone based customer focused Service Desk. Experience of working within an ITIL/Process drive environment. Strong verbal & written communications skills with excellent telephone manner. Ability to learn quickly in a fast moving environment and demonstrate ownership. Equally able to work under own initiative and...

You must have at least 12 month IT support experience at a 1st line level with experience of Windows XP / 7, Helpdesk software, Citrix and VMware administration. If you have any experience of Dell, remote software, SCCM administration then this would be a bonus but not essential... Keyword: Service Desk...

To be considered for this position you will have experience with most if not all of the following within a service desk environment: ** MS Windows operating systems XP and 7. ** MS Office 2003/2010. ** Experience with SCCM- support /administration. ** Blackberry and IOS mobile devices. ** Citrix Access Gateway Administration. ** Experience of...