17 of 17 Service Desk Analyst Jobs in Scotland

we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you! Job Description Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery … the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best experience to our customers. We are seeking an experienced and … results-driven Senior Service Desk Analyst to work on a customer site based in Edinburgh. You will be embedded within the customer’s on-site team and will work directly with their IT Service Management (ITSM) tooling, specifically JIRA. As an IT Service Desk Analyst, you are the first point of contact for More ❯

is provided by Spencer Scott - Technology Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range IT Service Desk Analysts are wanted by an established FinTech software company, who are undertaking a large digital transformation into AI and Automation. The IT Service Desk Analyst is a front-line role, perfectly poised at the intersection of traditional service desk operations. Ideally you'll come from a background of using Azure AD, Intune and any Powershell knowledge would be a nice bonus. Beyond just problem-solving, this role offers the chosen candidates an opportunity for personal and professional growth. You’d be joining … Windows 10/11, Office 365, printing, local area networking. Intune application packaging and build deployments including OOBE. Azure AD (eg account provisioning/de-provisioning, permissions management). Service Desk ticketing systems, including workflow configurations and other modules (eg CMDB). Scripting knowledge wanted, ideally with PowerShell. This IT Service Desk Analyst opportunity will More ❯

clients leverage the latest technology and analytics across a range of industries to stay at the forefront of data-driven and digital solutions. What's the role? The Senior Service Desk Analyst is a front-line role, perfectly poised at the intersection of traditional service desk operations and the future's promise of AI and … automation. As LCP's Service Desk embarks on this transformative journey, the Specialist will be pivotal in ensuring a blend of technological innovation with a deeply human touch. Beyond just problem-solving, this role offers the chosen candidates an opportunity for personal and professional growth. We're not just seeking individuals to join us; we're seeking visionaries … who will evolve with us, taking ownership of their development and skills as the landscape of service support undergoes this exciting metamorphosis. The aim remains consistent: to uphold LCP’s unwavering commitment to exceptional user experience across all locations. Key Responsibilities Serve as the front-line support for users, addressing issues that cannot be resolved through automation or self More ❯

Terumo Aortic is seeking an IT Service Desk Analyst to join our dynamic team. The successful candidate will be responsible for providing first-line IT technical support to associates, resolving hardware, software, and operational issues to ensure our systems run smoothly. Key duties will include: First-line IT technical support: general support of users on the Windows …/Linux network Actively communicate with users through Terumo Aortic Service Desk system to keep them updated on their support requests Prioritize and escalate tickets as needed Build, deploy, configure, troubleshoot, and repair computers for end users Maintain end-user hardware and software, including mobile/desktop phones, printers, barcode scanners, laptops, and desktop PCs Maintain inventory of … support for unresolved issues Participate in ad-hoc projects as required Assist with other IT support tasks as outlined in the IT Road Map Qualifications and Experience Experience in Service Desk/desktop support in a Windows environment Knowledge of Windows Server, Active Directory, and Network Administration Experience with Exchange Server, MS Office 365 Desirable skills include Microsoft More ❯

Social network you want to login/join with: Service Desk Analyst x2 - 6 month contract - Glasgow We are working with a busy government client looking to hire 2x Service Desk Analyst to join their team in Glasgow. Due to the urgency and nature of the role, candidates who hold active SC clearance will … be preferred. Successful candidates will be involved in the following: Troubleshoot technical issues using available resources Manage service requests and incidents in line with SLA Contribute and improve the Service Desk knowledge resources Identify and suggest improvements to enhance service quality and process efficiency Keep customers updated on the progress of their incidents and service More ❯

Social network you want to login/join with: I am working with a leading FinTech company who are looking for an IT Service Desk Analyst to join the team in Edinburgh. The role is part of the daily operations of the IT service desk, ensuring timely and effective resolution of end-user issues and … This role is crucial for maintaining high levels of customer satisfaction and operational efficiency within the organization. Key Responsibilities include, Be involved in the daily operations of the IT service desk, ensuring timely and effective resolution of incidents and service requests. Work to the IT service desk performance metrics, including response times, resolution rates, and … customer satisfaction scores. Follow service desk processes and procedures using ITIL best practices and organisational standards. Support end-user devices and systems including but not limited to, laptops, mobiles, software licenses, office printers, office servers such as file and print servers, and Microsoft 365 services. This includes a future spec for the BYOD currently being discussed. Ability to More ❯

IT Service Desk Analyst - Circle Health Group Join to apply for the IT Service Desk Analyst - Circle Health Group role at Circle Health Group IT Service Desk Analyst - Circle Health Group Join to apply for the IT Service Desk Analyst - Circle Health Group role at Circle Health Group … IT Service Desk Analyst Fully Remote/Working from Home with occasional travel 37.5 Hours & Permanent Salary: £24,434.00 per annum plus benefits & a paid monthly bonus of 15% based on meeting KPI's Circle Health Group are proud to be recognised as one of the UK’s top 5 best big companies to work for as … well as top 5 to work for in the health and social care sector. Overview IT Service Desk Analyst Fully Remote/Working from Home with occasional travel 37.5 Hours & Permanent Salary: £24,434.00 per annum plus benefits & a paid monthly bonus of 15% based on meeting KPI's Circle Health Group are proud to be recognised More ❯

Social network you want to login/join with: We have an excellent opportunity for a 1st Line Service Desk Analyst to join this multi-award-winning cloud and managed services provider based in Milton Keynes. About the company Our client serves organisations on a global scale and is renowned for designing and delivering game-changing technology … team, encouraging them to advance their technical certifications. Each specialist has or is close to achieving the highest qualifications in their field. About the role As a 1st line Service Desk Analyst, you will be responsible for: Triage and action appropriate requests for service, following ITIL agreed processes and procedures Prompt allocation of incidents to the … of major incident bridge calls between relevant stakeholders and undertaking relevant actionable ITSM updates Maintaining coherence to SLA with all relevant resolver groups via all ITSM dashboards Identification of service interruptions through proactive event monitoring—performing initial triage checks and informing relevant technical resources Creation of training manuals and FAQ materials for easy-access end-user guidance Documenting processes More ❯

Service Desk Analyst We’re looking for a Service Desk Analyst to join our global technology powerhouse, specialized in energy and dedicated to enabling a more sustainable future. At Cegal’s Service Desk the focus is on the customers and their employees. The goal is to provide the world's best service … and customer-centric employees. Our Customer Support team resolves nearly 90 percent of incoming requests with 1st and 2nd line support, highlighting the commitment we have to providing customer service and being great problemsolvers. Are you passionate about showing others how technology can make things better? If so, this role might be perfect for you! Together with us you … will have the possibility to develop your skills in a supportive and inclusive team. As our Service Desk Analyst, you will: Serve as the single point of contact for client IT issues via phone, live chat, and email by providing high-quality customer support through effective written and verbal communication Manage UK IT Operations mailboxes, ensuring all More ❯

The Opportunity: This role will guide and advise staff on all aspects of the firm's IT services. You will provide a professional IT support service to the whole firm with end-to-end management of software and hardware incidents and service requests. Tasks will be allocated on a defined roster with duties such as phone support, IT … pattern each day from Monday to Friday, between the hours of 12pm and 12am Key responsibilities of the role include: Contribute to the effective operation and management of the Service Desk to ensure it provides quality, correct and timely information and services to its clients Daily tasks may include but are not restricted to: Day-to-day user … support and liaison with IT Service Desk in other Ashurst offices to resolve issues Management/support of pool and permanent laptops o Management/support of remote working Management of user administration Mobile device support, including BlackBerry, iPhone or Android devices AV and VC overflow support Managing spare PCs, upgrades and replacements Setting up new joiner IT More ❯

Service Desk Analyst (Fixed-term Contract) This role is a 12 month fixed-term contract. Purpose of the Role: The Service Desk Analyst role is integral to the support team, ensuring all incidents and service requests are effectively assessed, triaged and escalated for onward resolution and where possible, apply first-time fixes. Supporting … the whole customer base and working across Application and Technical Support, the Service Desk team provides engagement of the incident and service request management practice ensuring resolution to incidents within Service/Operational Level Agreements within the support function. The Service Desk Analyst will be in direct contact with customers on a regular … basis and will be responsible for ensuring customers’ issues are triaged, progressed, investigated, updated and managed within SLA. They will form part of the Service Desk team which is accountable for driving up customer satisfaction by fostering a positive collaboration between System C and the customer. They must ensure that customer’s needs are met, they are kept More ❯

Social network you want to login/join with: 1. Responding to user enquiries and providing timely solutions 2. Documenting incidents and resolutions accurately 3. Prioritising and managing multiple service requests 4. Maintaining a high level of customer service and building strong relationships with users 5. Staying updated with new technologies and processes What we'd like to … that makes a significant impact to society. What you'll be doing Responding to user enquiries and providing timely solutions Documenting incidents and resolutions accurately Prioritising and managing multiple service requests Maintaining a high level of customer service and building strong relationships with users Staying updated with new technologies and processes What we'd like to see on More ❯

your skills and experience — talk with your recruiter to learn more. Base pay range Edinburgh, 30k + 11% pension This role is based on-site at Edinburgh Park. IT Service Desk Analyst Your new company An exciting opportunity for an experienced IT Service Desk Analyst to join a successful fintech organisation and help them … shape their new in-house service desk operations. This company has been operating for more than 20 years and works with many leading organisations within the financial services sector. They employ around 150 staff and have a modern HQ office in Edinburgh. Your new role Working closely with the IT Service Desk Manager, you will ensure … that effective support is provided across IT operations and the service desk operates efficiently and gives confidence to the business. You will have experience operating within an ITIL environment and be confident working under key service metrics such as time, success rates, and customer satisfaction. As this service is being brought in house for the first More ❯

Join to apply for the Service Desk Technical Analyst role at CGI Join to apply for the Service Desk Technical Analyst role at CGI Senior Recruitment Specialist | Recruiting Top Talent for CGI Position Description Are you ready to take ownership of your career, solve real-world challenges and be part of a supportive, innovative … for Technical Analysts to join our team and play a vital role in delivering exceptional IT support to our valued clients over the phone, as part of our 5* Service Desk. Our clients include Council Workers supporting major cities, Government agencies and large UK commercial businesses. CGI was recognised in the Sunday Times Best Places to Work List … to undergo National Security Vetting (NSV) Security Check (SC) level. Starting Salary is £24,700 with twice-yearly increments subject to performance. Your future duties and responsibilities Join our Service Desk team and play a vital role in delivering exceptional IT support our valued clients over the phone. Key Tasks: Provide over the phone technical support for incoming More ❯

Social network you want to login/join with: Service Desk Analyst (2-10pm), Edinburgh Client: Computershare Location: Edinburgh, United Kingdom Job Category: Other EU work permit required: Yes Job Reference: f5e28ffe9458 Job Views: 3 Posted: 29.06.2025 Expiry Date: 13.08.2025 Job Description: In this office-based position, you'll experience a supportive approach to your wellbeing … inclusive workplace. Find out more at computershare/flex. We give you a world of potential Computershare has an excellent opportunity to join our global technology department as a Service Desk Analyst. Are you an experienced Service Desk Analyst looking for your next role, or are you passionate about technology and seeking your first step … into the field? Our Service Desk Analysts are pivotal to our organization's success; keeping our employees connected and able to perform their roles is crucial. There are also many other exciting initiatives in the department that you can be part of! This department offers great opportunities for career progression into areas like Business Analysis, Development, Cyber Security More ❯

Social network you want to login/join with: Service Desk Analyst Date posted 02/22/Location Edinburgh | United Kingdom Company Worldline Service Desk Analyst Dalgety Bay, Dunfermline This is Worldline We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The … Day-to-Day Responsibilities To respond to inbound technical helpdesk tickets and answer inbound technical helpdesk calls within the agreed targeted timescales Provide the best possible standard of customer service ensuring regular progress updates and effective communication on ticket resolution To assist the merchant/customer with a resolution using the Ingenico tools provided, and to ensure that these … colleagues and be empowered to learn, grow and accelerate your career. Have 30 days holiday + 4 bank holidays Have employee private medical cover, access to a virtual GP service Access to discounts and cash backs on shopping * Purchase a range of flexible benefits through salary sacrifice Have a Life assurance – 1 x salary if not in a pension More ❯

Social network you want to login/join with: Service Desk Analyst – IT Consultancy – £14-16 per hour Inside IR35 – Fully Onsite Overview: I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex … business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within established policies and procedures to ensure high standards and compliance More ❯