IT ServiceDeskAnalyst Edinburgh - Full-time, Permanent – Office-based (5 days per week) Day Shift Pattern Around £30,000 a year with additional benefits. Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below. Are you an IT Support professional who thrives on solving problems, helping … others, and keeping systems running smoothly? Our legal client is looking for an IT ServiceDeskAnalyst to join their busy Edinburgh-based IT Department. In this hands-on role, you'll act as the first point of contact for all IT-related incidents and requests, supporting a wide range of technologies, including laptops, mobile devices, software … applications, and internal systems. You'll provide first and second-line support, ensuring a high standard of service and communication for all users. Key Responsibilities Act as the first point of contact for IT support requests and incidents. Diagnose, prioritise, and resolve ServiceDesk calls, escalating where appropriate. Communicate clearly with users, translating technical information into plain More ❯
IT ServiceDeskAnalyst - Edinburgh Are you an experienced IT support professional ready to take the next step in your career? Our client, a highly respected name in the professional services sector, is looking for a proactive and customer-focused IT ServiceDeskAnalyst to join their collaborative team in Edinburgh . What You … Stack Includes: Dell laptops & Windows 11 Microsoft 365 iManage Work10 BigHand Digital Dictation iOS mobile devices Two-Factor Authentication tools Your background: 12+ months' experience in IT support or servicedesk Strong Microsoft Windows & Office knowledge Excellent communication and problem-solving skills Experience in Legal, Financial, or Professional Services (preferred) A full UK driving licence is a bonus More ❯
IT ServiceDeskAnalyst – Edinburgh Are you an experienced IT support professional ready to take the next step in your career? Our client, a highly respected name in the professional services sector, is looking for a proactive and customer-focused IT ServiceDeskAnalyst to join their collaborative team in Edinburgh . 💼 What You … Stack Includes: Dell laptops & Windows 11 Microsoft 365 iManage Work10 BigHand Digital Dictation iOS mobile devices Two-Factor Authentication tools 👤 Your background: 12+ months’ experience in IT support or servicedesk Strong Microsoft Windows & Office knowledge Excellent communication and problem-solving skills Experience in Legal, Financial, or Professional Services (preferred) A full UK driving licence is a bonus More ❯
IT ServiceDeskAnalyst – Edinburgh Are you an experienced IT support professional ready to take the next step in your career? Our client, a highly respected name in the professional services sector, is looking for a proactive and customer-focused IT ServiceDeskAnalyst to join their collaborative team in Edinburgh . 💼 What You … Stack Includes: Dell laptops & Windows 11 Microsoft 365 iManage Work10 BigHand Digital Dictation iOS mobile devices Two-Factor Authentication tools 👤 Your background: 12+ months’ experience in IT support or servicedesk Strong Microsoft Windows & Office knowledge Excellent communication and problem-solving skills Experience in Legal, Financial, or Professional Services (preferred) A full UK driving licence is a bonus More ❯
IT ServiceDeskAnalyst – Edinburgh Are you an experienced IT support professional ready to take the next step in your career? Our client, a highly respected name in the professional services sector, is looking for a proactive and customer-focused IT ServiceDeskAnalyst to join their collaborative team in Edinburgh . 💼 What You … Stack Includes: Dell laptops & Windows 11 Microsoft 365 iManage Work10 BigHand Digital Dictation iOS mobile devices Two-Factor Authentication tools 👤 Your background: 12+ months’ experience in IT support or servicedesk Strong Microsoft Windows & Office knowledge Excellent communication and problem-solving skills Experience in Legal, Financial, or Professional Services (preferred) A full UK driving licence is a bonus More ❯
IT ServiceDeskAnalyst – Edinburgh Are you an experienced IT support professional ready to take the next step in your career? Our client, a highly respected name in the professional services sector, is looking for a proactive and customer-focused IT ServiceDeskAnalyst to join their collaborative team in Edinburgh . 💼 What You … Stack Includes: Dell laptops & Windows 11 Microsoft 365 iManage Work10 BigHand Digital Dictation iOS mobile devices Two-Factor Authentication tools 👤 Your background: 12+ months’ experience in IT support or servicedesk Strong Microsoft Windows & Office knowledge Excellent communication and problem-solving skills Experience in Legal, Financial, or Professional Services (preferred) A full UK driving licence is a bonus More ❯
a unique model provides customer with consistent IT services. Our vision is to reimagine the digital future one customer at a time. We have an exciting opportunity for a ServiceDeskAnalyst to join our team in Glasgow! What we can give you: 37.5-hour working week, Monday to Friday Full time Glasgow office based, 8 weeks. … app via Aviva Private medical cover after 12 months Global Recognition Program – 40+ awards were made last year in the UK under our RecogniseMe scheme Team Purpose: The CSO ServiceDesk Team provides help desk activities such as dispatch or repair of components or systems during the time of a contract and/or a vendor’s … relevant Liase internally with colleagues, vendors and management to enable client enquiries to be answered and problems resolved What we expect from you: Relevant experience working in a customer service environment Experience in a technical helpdesk environment Technical qualification would be beneficial Strong communication skills with clients, colleagues and management You will take on full responsibility, with customers at More ❯
a unique model provides customer with consistent IT services. Our vision is to reimagine the digital future one customer at a time. We have an exciting opportunity for a ServiceDeskAnalyst to join our team in Glasgow! What we can give you: 37.5-hour working week, Monday to Friday Full time Glasgow office based, 8 weeks. … app via Aviva Private medical cover after 12 months Global Recognition Program – 40+ awards were made last year in the UK under our RecogniseMe scheme Team Purpose: The CSO ServiceDesk Team provides help desk activities such as dispatch or repair of components or systems during the time of a contract and/or a vendor’s … relevant Liase internally with colleagues, vendors and management to enable client enquiries to be answered and problems resolved What we expect from you: Relevant experience working in a customer service environment Experience in a technical helpdesk environment Technical qualification would be beneficial Strong communication skills with clients, colleagues and management You will take on full responsibility, with customers at More ❯
a unique model provides customer with consistent IT services. Our vision is to reimagine the digital future one customer at a time. We have an exciting opportunity for a ServiceDeskAnalyst to join our team in Glasgow! What we can give you: 37.5-hour working week, Monday to Friday Full time Glasgow office based, 8 weeks. … app via Aviva Private medical cover after 12 months Global Recognition Program – 40+ awards were made last year in the UK under our RecogniseMe scheme Team Purpose: The CSO ServiceDesk Team provides help desk activities such as dispatch or repair of components or systems during the time of a contract and/or a vendor’s … relevant Liase internally with colleagues, vendors and management to enable client enquiries to be answered and problems resolved What we expect from you: Relevant experience working in a customer service environment Experience in a technical helpdesk environment Technical qualification would be beneficial Strong communication skills with clients, colleagues and management You will take on full responsibility, with customers at More ❯
