5 Service Desk Analyst Jobs in Hampshire

About the Role We have an excellent opportunity for a Service Desk Analyst to join our Service Management team based on site at Havant. You'll be working on a 365 shift rota monitoring and maintaining computer systems and networks. Key Responsibilities Collaborating closely with team … and problems are identified, triaged, and responded to efficiently and within require timescales. Ensuring that calls are correctly prioritised and categorised. Ensuring that the Service Desk management tool is updated at each stage of the lifecycle of an incident. Proactively monitoring our extensive estate of servers, using event … instructions to resolve incidents, problems and events. Provide updates and reports on active incidents, problems and events. Proactively update knowledge articles so that the service desk can deliver a standardised and repeatable service Produce management reports from ITSM data Performing or arranging software rebuilds following system failure. more »

Job Title: Service Desk Analyst Location: Andover, UK Reporting To: Service Delivery Manager Who We Are Our international brand, rooted in a century of French heritage, passionately connects cooks worldwide to personal stories and a rich legacy of food lovers. With a focus on the future more »

creating location insight for positive impact. About the role We're looking to hire a talented IT professional to join our team as a Service Desk Analyst. You'll work to diagnose and resolve technical incidents/requests at first level in a customer service-oriented team … environment. In addition, to supporting IT support to second level teams in order to ensure agreed service levels are met across the business. As part of the role, you will be the focused single point of contact to end users reporting IT related incidents and requests. Diagnosing and resolving … technical problems at first level, in addition to identifying service and process improvements to enhance the customer experience. You will provide a service in line with the Team's rota and ensure the phone service is covered between 8am and 5pm. What we're looking for If more »

solving. Ability to understand and follow documented incident processes. Ability to work under pressure to agreed targets in a fast-paced environment. Knowledge of Service Desk operations and processes. Why Join Bell We prioritise internal development opportunities and offer access to our Udemy training platform Competitive Salary Flexible more »

The Opportunity: We're looking for a Desktop Support Analyst/ServiceDesk Analyst with good 1st/2nd Line Support skills to join a fast growing business in central Basingstoke. It's a hybrid role with 3 days in the office and 2 from home and you'll … IT is delivered through a hybrid (multi-cloud) infrastructure and you'll be providing reactive support for issues as well as proactively looking at service improvements and getting the opportunity to work on a number of projects. The Person: You'll be an experienced Desktop Support Engineer or Helpdesk …/ServiceDesk Analyst wanting to challenge yourself and improve technically. You'll have a range of skills including some (but likely not all) of the following: - Understanding of the Windows 10 Operating System and Office365 - Knowledge of device build, configuration and management and exposure to Intune, Autopilot and SCCM more »