Service Desk Analyst
Sheffield, Yorkshire, United Kingdom
Auxilion
Service Desk Analyst Monday - Friday 09.00 - 17:30 The SOC Service Desk Analyst will be responsible for level 1 tickets raised by our clients. Provides high quality customer support services and technical assistance with a high level of accurate diagnosis and resolution. The role … point of contact for technical queries from our clients. Meet or exceed the SLA's provided by the customer. Ensure a high level of service and customer satisfaction. Level 1 diagnostics and resolution on desktop/laptop software and hardware in Win 10,11 environments. Supports standard desktop applications … and operations. Invoke escalation procedure in a prompt and timely manner to other levels of support. Log calls accurately update and close tickets in service desk application. Document technical fixes and procedures. What experience will you have: Level 1 technical services experience. Core Infrastructure - AD, Exchange, O365 Windows more »
Employment Type: Permanent
Salary: GBP 24,000 Annual
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